Ive gone in 2 seperate times for recalls on my 09 impreza. First time i went in was for the airbags i left with headgasket problems. Second time i went in for a taillight and left with my oil completely drained and a loud grinding sound im my front passenger wheel well. This subaru isnt worthy of a single star rating and needs to be getting mechanics that have actually made it through proper schooling. Do not take your car here unless you want to leave with it being jacked up.

I purchased 2019 Subaru Forester at AutoNation. Austin Gerimonte was so very helpful making sure I had all the features I needed in my car. When the car arrived he went over all the features making sure I knew how to operate everything making the transition from my old car to the new car very smooth. All the people that I met while at AutoNation were friendly and courteous. It was the easiest car purchase I have ever made.

We had our 2014 Outback in for an oil change, everyone we were in contact with were friendly and helpful and it was done and washed in about an hour.

I first went to the Toyota lot and was helped by Sakeleanna. I told her I upfront that I didn't want to get a Toyota, and really wanted a Subaru. She was so sweet and was still willing to take me on a test drive to show me all the Toyota trims and models so that I can compare them to Subaru. She knew I had my heart set on a Subaru, so instead of trying to sell me something I didn't want, she took the time to educate me. She wasn't there to sell, but rather advise and let me make an informed decision. Knowing she wasn't going to get the sale, she still spent alot of time with me and couldn't have been any sweeter and knowledgeable. She referred me over to Auto Nation's Subaru lot and told me to ask for Austin. A few days went by, and I happened to be downtown, so out of convenience I simply went to this other dealer, not Auto Nation. From the first impression I was turned off, because the majority of their inventory was in a dark parking garage and it made it hard to see the colors and details. My salesman was nice enough, but I was thoroughly turned off by the HARD SELL. That whole "what will it take to get you to buy TODAY?" and "this deal is only good for today, if you leave then you'll miss out". It was that classic disappear for a long time while his manager worked up numbers thing, only to come back higher than I wanted, then they'd disappear for a long time and come back a little better than before. After several hours, I finally negotiated what I thought was a good deal, but left because I felt insulted by that game. Why wouldn’t they just give that to me the first time I asked? I'm a Loan Officer and have been in finance for 30+ years and know how things work. I left and went to Auto Nation, and happened to be greeted coincidentally by Austin. From an aesthetic point, it was like night and day. Auto Nation Subaru was open, clean, huge, new. I told Austin what make, model and price I wanted. I told him I already got numbers from another dealer, but he was classy enough not to ask what those numbers were. Instead, he went to his manager to get pricing and even though it only took about 5 minutes, he still came back after a few minutes to update me. I got the deal I wanted with ZERO back and forth, they were extremely easy to work with and so professional. While I sat and waited for the financing, I had great conversation with Bob another salesmen who chatted with me and was so happy and upbeat. The Finance guy was super awesome too, no pressure to up-sell me on a bunch of packages and add on’s. The whole experience was completely pleasant; from Sakeleanna on their Toyota lot setting the tone, to Austin who drove the car out to my house that evening after work and showed me how to set up my phone, etc… I highly recommend buying from Auto Nation. They are awesome!

Finance department is terrible. They never answer their phones or reply to emails. If you go there in person, they give you the run around and make you stand around for an hour. I've had better customer service from teenagers getting fast food.

Bought a new suv and all employees were helpful and friendly. Austin was very knowledgeable about the vehicle and helped a lot! This was my second purchase there and I would go back again. Thanks guys.

I first went to the Toyota lot and was helped by Sakeleanna. I told her I upfront that I didn't want to get a Toyota, and really wanted a Subaru. She was so sweet and was still willing to take me on a test drive to show me all the Toyota trims and models so that I can compare them to Subaru. She knew I had my heart set on a Subaru, so instead of trying to sell me something I didn't want, she took the time to educate me. She wasn't there to sell, but rather advise and let me make an informed decision. Knowing she wasn't going to get the sale, she still spent alot of time with me and couldn't have been any sweeter. She referred me over to Auto Nation's Subaru lot and told me to ask for Austin. A few days went by, and I happened to be downtown, so out of convenience I simply went to this other dealer, not Auto Nation. From the first impression I was turned off, because the majority of their inventory was in a dark parking garage and it made it hard to see the colors and details. My salesman was nice enough, but I was thoroughly turned off by the HARD SELL. That whole "what will it take to get you to buy TODAY?" and "this deal is only good for today, if you leave then you'll miss out". It was that classic disappear for a long time while his manager worked up numbers thing, only to come back higher than I wanted, then they'd disappear for a long time and come back a little better than before. After several hours, I finally negotiated what I thought was a good deal, but left because I felt insulted by that game. Why wouldn’t they just give that to me the first time I asked? I left and went to Auto Nation, and happened to be greeted coincidentally by Austin. From an aesthetic point, it was like night and day. Auto Nation Subaru was open, clean, huge, new. I told Austin what make, model and price I liked. I told him I already got numbers from another dealer, but he was classy enough not to ask what those numbers were. Instead, he went to his manager to get pricing and even though it only took about 5 minutes, he still came back after a few minutes to update me. I got the deal I wanted, they were extremely easy to work with and so professional. While I sat and waited for the financing, I had great conversation with Bob another salesmen who chatted with me and was so happy and upbeat. The Finance guy was super awesome too, no pressure to upsell me on a bunch of packages and add on’s. The whole experience was completely pleasant; from Sakeleanna on their Toyota lot, to Austin who drove the car out to my house that evening after work and showed me how to set up my phone, etc… I highly recommend buying from Auto Nation. They are awesome!

Friendly service for my Subaru. Staff is always super helpful. A lot of spammy emails from them, unfortunately.

The sales people were excellent.....knowledgeable but no pressure.

I took my car to this shop for the passenger side airbag recall repair and received terrible service. The service desk presented me with a host of other things that needed attention and were shocked when I didn't opt to replace even the torn rear wiper. I left the shop after my recall repair and discovered that my middle dash vents were not working. I called the shop Monday morning and was told it might be due to the recall repair, and that they could take a look at it on Wednesday. When I arrived to drop my car off, employee Justin - the bright spot on my experience - explained that occasionally this happens with the airbag recall repair and stated it would be fixed at no charge. The next day the service desk called to advise me of the $99 (or was it $95?) diagnostic charge that I would need to agree to before they could work on my car. I explained my conversation with Justin, and agreed to the fee but stated that if I did have to pay it because they had to repair an issue they inadvertently caused, that I would be extremely unhappy about doing so. I received a call later that day that it was indeed the issue Justin had explained to me and that my car was ready to be picked up. I arrived at the shop after work to pick up my car, and while the person I saw at the service desk during that visit was very pleasant, not one single person apologized for the error or the inconvenience of bringing my car back to the shop to have the error corrected. I had previously had poor service at this dealership, but it occurred many years ago and I was using this recall to check to see if I would use this shop, which is much closer to where I live now than the other (Wendle Nissan) shop that I use because of the excellent service I receive from them. Based on this experience I will NOT be using this shop, nor will I purchase another vehicle from them. Overall I am very disappointed in my experience. A simple apology would have gone a very long way in this situation.

I've owned my Subaru Crosstrek for 2 years. I just experienced my second cracked windshield in that time. Internet searches show that Subaru is notorious for this problem. The defroster location heats the cheap glass in the lower part of the windshield and due to expanding and contracting, the smallest of dings will result in a huge crack. Another $700 for new windshield. Unfortunately, I prepaid my oil changes thinking this would be a car I wanted to keep. Now that I want to get rid of this money pit of a car, I find that my oil changes are not transferable. Not even if I buy from another Autonation. Woman in service was less than sympathetic or helpful. I really hate this dealership. They have one objective: to separate each customer from as much money as possible. All I ask is that they back up their car. It isn't reasonable to purchase a new windshield every year.

Big thanks to Austin G for all the help and advice on the purchase of a new rig. He didn't hesitate to go the extra mile to make sure that I got exactly what I was looking for. His willingness to go above and beyond for customers has earned my review and future business. Further, excellent customer service from all sales staff involved at AutoNation.

Big thanks to Austin G for all the help and advice on the purchase of a new rig. He didn't hesitate to go the extra mile to make sure that I got exactly what I was looking for. His willingness to go above and beyond for customers has earned my review and future business. Further, excellent customer service from all sales staff involved at AutoNation.

Auto Nation sold me a used car that overheated and blew up a few miles from the dealership. Gave me a tow truck number to call, which took an hour to arrive, instead of offering to come take care of the vehicle. It had clearly been patched together. Very dishonest, and lousy service. Hope they don't try to stiff me, because I think I can clearly prove neglect at least, and possibly fraud.

We purchased a car from Austin G., and were very happy with our experience. He was extremely knowledgable about all aspects of the car and the sale process. We enjoyed working with him.

when a customer tells you where they need to be financially on their monthly payments and leave there with a new car and their monthly payments tripled because they want to make a quick sale instead of doing whats in the customer's best interest, this is why i will not buy another car from here.

prompt expert service provided by your wonderful staff

Sales rep Andy was great to work with very knowledgeable and straight forward, and the finance rep Andrew kept the mood light and fun.

Great service, knowledgeable sales and great cars

I worked with Kara, and she was incredibly helpful. I had already picked out the exact car I wanted, but her delivery really helped me understand all of the features. We had to bring our toddler with us, and every person working that day was so patient and nice! I highly recommend buying a car from here.

Very Pleasant! Did not feel pressured at all to purchase a vehicle.

Took my car in and they didn’t even do what I asked. Took forever to get my car back. Not very helpful at the counter either when dropping off and picking up

Things couldn't have gone better or smother with everyone who was involved in buying experience. L Hattamer Spokane WA

Honest helpful service to the customer needs. I would recommend to anyone.

Very friendly, attentive and professional. Even provide coffee, water and donuts for those waiting.

Overall the car buying experience with AutoNation was good.

I was so impressed with the offer on my Outback. I fell in love with my new Crosstrek It is the shorter car that I can park easier. All the computer electronics & back up camera. Everyone was awesome that worked with me

Good staff, well informed and honest. Like the no haggle price, it was reasonable and easy.

All of the staff that we worked with were very friendly and helpful throughout the process.

My mom and I bought a new Outback from Auto Nation in Spokane Valley. The sales person listened carefully to what we wanted and brought out 2 choices that met our needs. Once we had the car chosen, it took 2 hours to complete paperwork for a cash sale. That is why I cannot give 5 stars. That is just too long.

My appointment for the 10,000 mile maintenance on my wonderful Suburu Crosstrek was at 8 AM. I arrived at 7:55 and was promptly approached by a pleasant gentleman who listed my needs, made suggestions for any other service I might wish. We agreed on a plan and I was ushered into a quiet, very large showroom with coffee, cookies and donuts waiting. The television was on in but the volume was low and did not disturb the ambiance. I found two delightful, informative magazines to entertain me and before I could finish the second one, my car was ready, washed, dried and ready to go. The cashier was very efficient even though she was training someone while she worked. Loved it! GET A SUBURU at Auto Nation!

Love my new Subaru crosstrek!! Our salesman, Austin, was not pushy at all. He listened to exactly what I wanted in a car, and got my payments where I needed them to be to fit my budget. I am more than pleased!!

Very friendly, knowledgeable and professional personnel in the service department. My appointment was easy to schedule by phone and they took my car in on time. The only issue I had with this experience was that the amount of time needed for the appointment was underestimated by the person scheduling; I was told 2 hours when making the appt but when I checked in was told that 3 hours was more likely. It ended up being about 2 1/2 because I elected to not get all available services completed.

Best car buying experience I have ever had.

The wonderful young lady who worked with me was fabulous. she was knowledgeable, kind and helpful.

Great experience

Bought my car there Aug 2016,never had a problem,love Justin Rogers, he sold me the car,today was gassing up in post falls,Loves .car would not turn over,called my AAA,completely forgot that I had 3 yr roadside service thru Subaru,had it towed in,they serviced it in 1 day,was a battery,the gal that answered the service phone said "we are booked out til April 23rd.,even telling her I bought it there. THANKYOU is not enough to your service perpa,Justin (tall) and Michael. I work at Becker Buick so am very impressed with this service. Again Thank you isn't enough .I love my Subaru.

Everyone at AutoNation Subaru exceeded our expectations! Even before we stepped foot in the door they were ready for us. We started our search for the right car online and upon our arrival, the car we were interested in was was parked right out front for us. From Justin the Sales Manager, to Tyler our salesman, to the finance department, to the lot attendants; everyone was truly exceptional.

So I just used one of my “prepaid “ oil changes... then filters plus 30 , not part deal , and service 50 dollars cost me 99 for the prepaid oil change ... read fine print cheaper to not get this when you buy the car

I was fairly happy overall, only a couple things I didn’t agree with but I am pleased with the new car.

Would not show us cars unless we gave them all our information. Name phone email address. And the sales team acted like showing us a vehicle was a burden. Walked out and have no plans on returning. There are other Subaru dealerships with much better sales team.

very friendly and very helpful - was in and out without a lot of sitting time, I would definetly come back and buy a car from this dealership again

This is close to how a car buying experience should be in 2019. We negotiated price and trade in via email. Both were fair and they stood by their numbers once I arrived at the dealer. The sales people and their manager were friendly and helpful. The only hitch was with their business person. The aggressive extended warranty upsell was out of character to the rest of the day. I had to decline 3 times...I ask you if they can cut the price of the warranty by $1200, why was it $1200 more expensive in the first place? Of course, personally I don't believe in the extended warranties and I buy Subaru to avoid many common maintenance woes. However, it was the aggressiveness and the not taking "no" for answer that turned me off.

I just want to say Tyler is a Rockstar and the most handsome car salesman ever, he told me me I would be happy at the end of this deal. Between Tyler and Kara who is the most down to earth caring person I left with a brand new car and with everything I requested. Working with them both was not only easy but comfortable! I love the customer service this place has and Daniel is the tallest sweetie I have ever had with a finance person! So I recommend working with these three ANYTIME! Thanks you guys 😁

I didn’t go out looking for a Subaru when I began my search for a new car but I quickly changed my mind after the great inventory, great deals and great service! I was so impressed with the teams ability to answer all my questions and give me time to do research on what car I felt was the best option:). I am so happy with my new Outback and so happy with the experience! Austin and Brian were especially great in helping me!

What a fantastic experience! Went in thinking to buy a used Subaru, but left w a Gorgeous 2019 Crosstrek! Our salesman, Austin Spargur, was so extremely knowledgeable and patient with us! Will be referring anyone I hear, to Austin, needing a new ride!!

Expected time for work was 6 hours (accurate), to effect changes required by recall on radio and gas gauge. I also told them that my 2018 (purchased 12-18) with 6,000 mi. would frequently not start, and was required to have AAA jump it at one point, (it was then confirmed battery was fine). I requested a ride home when I was told it would be a 6 hour wait, I told the agent that I would need a ride back when the car was done. He called to say the car was done, and asked if I needed a ride back, I reconfirmed that I did. It took 45 minutes for the shuttle to come (I'm sure it would have been earlier if he'd been on the ball and scheduled it when the car was done. When I got in the car the steering wheel was adjusted in the lowest point, I couldn't see the dash board and gauges. Also the radio was blaring on country music and my station was no longer programmed. Something done when I purchased it. I'm not tech savvy and had to have the agent re-programme it. The prior time I took my car in for oil change they determined it was not required, but would check all the fluids. They didn't when I went to jump a friends car a week later, I noted the fluids were all low. So far, I'm not impressed with the service department. The other Subaru dealer in town isn't much better, thus the reason I went to Auto Nation. I expect to hear from them about this.

Awesome Experience! Austin Spargur was our salesman, and he was so knowledgeable, And extremely patient with is!! I LOVE my new Crosstrek!!

We purchased our Subaru Forester from Auto Nation Subaru and were very happy with the service we received. Kara, Andrew and Brian were great to work with and the 1 Price purchasing process worked great for us. We got a Great deal and love our Forester. Highly recommend Auto Nation. Terry

Saleswoman very nice and personable. Could not reach a deal with sales manager to purchase a new car, so I walked. Next day I went to downtown Subaru and got a much better deal.

Austin at AutoNation Subaru took great car of me. I didn't feel pressure to purchase a vehicle at all. They gave me the best deal possible and even went the extra mile. I would recommend Austin and AutoNation.

Great

Product sells itself. Good staff

I had excellent service at AutoNation Subaru service. I was able to use an email discount even though I didn't ask about it until the next day. Fortunately the repair order hadn't been closed. I do have a suggestion; Subaru sends out coupons and discounts online. Perhaps the service reps could ask about those when checking in the customer's vehicle. Thanks for the great service!! Mae Greenwood

We bought a new Forester because of our long-time friendship and confidence in Keith Moors. On occasion the "buying process" gets stressful and that's where Keith is so valuable to us. He reflects sincere concern for our benefit and has yet to go back on his word. We know we can trust what he tells us. We have given his name to several friends who are just as impressed as we are. We were also impressed with "Gail", who we met for the 1st.time, he seemed to really be helpful to Keith in seeing that our purchase worked out.

I’m a first time buyer and was really nervous about the whole buying experience in general. My dad and I went into AutoNation Subaru and Tyler (Kirby) was a huuuuge help. He laid out the entire process for me and answered all my million and one questions about it all, found me my perfect car within minutes, and got the ball rolling for me. Tyler kept me updated on everything that was happening with it because I (of course) wanted a car that hadn’t already been serviced or had work done to it. I was on a time crunch because I was only visiting for 4 days to find a car with my family and everyone there met all my time constraints with ease. The process was as fast as they could possibly make it (shoutout to the service department) and got me the best rate they could. My parents also bought from here previously and had a wonderful experience with another salesman. Thank you AutoNation and Tyler for your patience, humor, and honesty! Will definitely be recommending and coming back for the years to come.

The saleman Brian, manager Gail and Andrew (finances) all very pleasant and helpful. Love my new car!!! Thanks again.

Austin G was very helpful, polite, and sincere. He and the people that work at Subaru Auto Nation made it easy and a pleasing experience. I didn't feel pressured or rushed. All my questions were answered and I feel that Austin genuinely cares for his customers needs.

The sales side might be nice but the service side seems to be lacking. Almost 3 hour wait for a standard service (oil change, tire rotation, inspection), and battery replacement, with a scheduled appointment as well. Was explicitly told my vehicle would be washed due to the break in weather, it was not washed. Was told the service would only take an hour and that a loaner vehicle wasn't allowed for "oil changes". Yet I sat there for 3 hours wondering how my "oil change" was going. THEN to top it off I was ignorant enough to let me replace my battery for over $200. Won't be returning.

The stuffs here are very friendly and helpful. I'm first time buying a new car, so I asked the dealer a lot of questions. And he answered me each one of them very clearly. it was a nice buying experience.

Bought brand new parts for my car from them an was unable to install do to every last bolt hole was stripped flat. Very frustrating especially when they only reason i went there was for surpior services an knowing the parts wouldnt have any problems. Really thought paying there prices that are literally 3x anywhere else would pay off

The salesman was very helpful in answering all of my questions, and I bought a car that I am very happy with my purchase. after one week, I have already had the vehicle in for repair of a faulty tire pressure gauge. It was quickly fixed, only to go haywire again.

Great service department

The service went OK, but I gave them a $10.00 gift card and when I got home I saw on the bill they didn't give it to me. Watch your bill.

They provided the best service I have ever experienced shopping and buying a car. Everyone was helpful and willing to help and made sure all aspects were covered. Plus the follow up is great . I won't go anywhere else to buy a vehicle again. I highly recommend doing business with Auto nations.

The salesmen were great but management was terrible.

Our sales associate was outstanding. He helped us find the car that fit all our needs, helped shovel out my car to trade in and even went the extra mile to ensure all features were covered before letting us drive off. He deserves a bonus.

The salesmen were great but management was terrible.

I went in and gave them what I was looking for. And they didn?t disappoint. Didn?t try to sell me something else. Just had what I wanted and helped me drive it home. Quick and easy process!

Great experience!! Keith was wonderful! Daniel was wonderful!! Keith listened to everything we said.... Wants, needs, what we didn't want, our price limit.... Every single detail. Daniel was super quick with getting the papers all ready to be signed. He also listened to how I was wanting for extra coverage and making it around the payments I wanted with that included .During my visit, I had stepped outside and had another Salesman come and invite me over. He was a hoot. Gail stood in the cold and told me stories. Great place. Up front with everything. Super pleased with not only my new car but with my overall experience!!

Grant was amazing to work with! He listened to what my needs were and he didn't try to push me to buy something I didn't want. He was friendly, professional and went out of his way for me. I would buy a car from him any day!

The staff is extremely friendly and informative, however my experience wasn’t nearly as good as it could have been. As I was getting ready to get the keys to my new vehicle (credit report submitted, paperwork finished), and after about two hours of looking around I was informed that the vehicle I was in the process of purchasing had actually been sold and that the salesman had forgotten to pull the keys from the available cars and had even forgotten to remove the vehicle from their online registry that is used by their salesmen to see what cars are available to sell. By the time they had informed me that I could no longer purchase that vehicle, they had already submitted the hard check on my credit and already told me the vehicle was mine. This was a huge disappointment and the main reason my experience wasn’t as good as it could’ve been. After that event I was able to find a vehicle that I ended up purchasing but it was not the vehicle I wanted to purchase, nor the vehicle they originally “sold” me. I appreciate the staffs helpfulness throughout this unique situation, but I still didn’t get the vehicle I had my heart set on and was promised, and that’s what’s most important here. Edit: Autonations customer service has been excellent since the incident; and knowing that the situation I was in was a unique one, I want to make sure they get the credit they deserve. Thank you guys for the incredible customer service, I would gladly do business again here. And also, the salesman who sold me my current vehicle was outstanding. One of the most honest, fact oriented salesman I’ve met and he made my experience as good as it could be.

I love the "one price" philosophy. It can be a stressful experience to haggle with salespeople who seem to have an arsenal of weapons to make you feel pressured and foolish for thinking you could get a good deal. My experience at this dealer was not like that on the front end. They were friendly and low pressure, and I knew what their "bottom dollar" was on the front end. I was also impressed with how clean the car was. The inspection sheet made it obvious that they took their time to make sure the engine was tip-top and the interior was immaculate. However, once their financial officer began pitching their warranty plans it was a different story. I was clear on the front end that I was not interested and was in a hurry as I'd already been there for nearly two hours. He made me feel pressured to look at the warranty options over and over. I believe in treating customers with respect rather than putting them in a forced process which they have already sought to decline. This was off-putting and I would recommend they amend this process. I realize it makes them a lot of money if they can get people to purchase these plans, but when a customer is crystal clear that they are uninterested they should respectfully move on.

We had an excellent experience! AutoNation worked with us in finding the right car and within our budget. All the way from our salesman Austin G., to the general manager Brian, and financing with Cole. I highly recommend this dealership. We were treated very well and love our new car!

I got EXACTLY what I wanted! Thanks, Austin!

Kara was the best sales person we have ever had. She was super knowledgeable on the vehicles. Everything was super low stress and professional! Best car buying experience ever!

Antonio was very informed on all aspects of Subaru’s. The no hassle pricing was great. I liked knowing this up front. Best experience I have ever had buying a car

These guys are great to deal with. Superb customer service, before, during and after the sale.

The sale process was great, however, I bought a Certified Pre Owned Vehicle and two days after purchasing I realized the weather molding around the rear driver side door was falling off as well as plastic on the back of the rear seats was loose and not attached. I had to take it back for them to determine they needed to order and replace the entire molding, then, at my scheduled appointment (2nd visit back) to have the weather molding replaced they had ordered the wrong molding and didn't have clips on hand for the plastic on back of seats. Now I'm looking at a 3rd visit to the service department in 2.5 weeks post sale. I feel like with a Certified Pre-Owned car that these things should have been caught and fixed prior to the sale - they claimed they did over a hundred point inspection.

Bought my first brand new car here! Wonderful service and the owner even made sure to meet me and offer free car washes for life. Subaru Spokane valley will forever be my car dealership

Got a good used Forester very happy with the service there.

This is the second Subaru I have bought here. Austin S. was awesome to work with. He was super knowledgeable, never pushy and answered all our questions. We were visiting family and could have bought our car closer to home but went with Auto Nation because Austin took such good care of us. If you want excellent customer service this is the place to go.

On 1/15/16 my wife and I drove in to AutoNation Subaru to shop for a "slightly used" Subaru Outback. We had Made an appointment with Doug. Right from the start he was pleasant and helpful. I'm sure we tried his patience with all our questions but he was genuinely interested in what was best for us. Within a short time we selected one that we liked and were given a carfax report, and a Subaru Certified Pre-owned Vehicle Inspection Checklist. So we had confidence that the car was just as presented with no hidden faults etc. On the price, they showed us a "book out sheet" which included the N.A.D.A. Values and then the Kelley Blue Book pricing. On all previous vehicle purchases I had to look all that data up myself. And even with the price below wholesale pricing, Gale added a cargo compartment cover for no extra charge. Daniel in finance did a great job processing our paperwork. It was a long day but we were made to feel relaxed and valued during the entire process. We would definitely purchase from AutoNation Subaru again. Larry

I brought my car in for the prepaid oil change. Everything was on time and went well. Having my car washed was not an option be due to the weather. What I was disappointed about was they had said that there was no one available to vacuum my car out which needed it desperately. I was having a pretty rough week and not very good day when I arrived. I expressed my disappointment to my salesman Gregg Roland. He gave me a hug and said not to worry. Off he went and apparently took matters into his own hands and vacuummed out my car beautifully! I have probably called this young man 10 times since I bought my car with just random questions, usually when I’m driving and I see a light I don’t understand. Often times it’s his day off and he’s not at the office. Never once has he complained! Kudos to Gregg Roland!! Are you thinking about buying a new car? He’s your man!!

We had the most amazing buying experience every with Austin Spargur. He was so kind and honest. He was not pushy at all and we could tell he genuinely wanted us to be happy in the end. He made the process as quick and painless as possible and we are so so happy with our 2019 Subaru Forester!!!

We had the most amazing buying experience every with Austin Spargur. He was so kind and honest. He was not pushy at all and we could tell he genuinely wanted us to be happy in the end. He made the process as quick and painless as possible and we are so so happy with our 2019 Subaru Forester!!!

Yes I would in a minute .

Auto Nation just seems so safe and trustworthy, Thank You Greg and Ty for making my sons smile so big. Susan and Larry

Sales Consultant, Brian Moreland, was professional, knowledgable, and very helpful - from first meeting, to test drive, through the sales process. The Manager and financial person were also top-notch.

Caleb Hubiak and Daniel in finance were and are fantastic! I bought a used car and they treated me like I was able to buy a new top of the line vehicle. My cars engine light came on. Caleb had me bring the car back and they gave me a 2019 Forester to drive while my car is fixed! Definitely a plus 5 !

I came here to buy a new Subaru Crosstrek, as a first time buyer. I met with Caleb and he made the process very smooth and informed me every step of the way. He was very professional, personable and overall it was a great car buying experience. I love my car and I recommend to go check out AutoNation Subaru Spokane Valley if you are in the market for purchasing a vehicle. Thank you again Caleb!

Nice to see more women on staff in service dept

Austin and Andrew are FANTASTIC! Test drove and purchased same day. Paperwork was smooth and easy. Drove home that night and Austin drove my Explorer home. They exceeded all my expectations and I would recommend AutoNation Subaru to anyone! YOU GUYS ROCK!😊

Kara was awesome and personable... the process was quick no pressure. Willing to work with you on what you want and keep an eye out for it

I purchased a mini cooper a year ago. I had problems from day one. The car was in the shop in the first week for a month with engine issues. Then out for a week and then back in. Once the warranty was out. I was told to take my business elsewhere because they could not fix my car. they even told me why would I take a mini to suburu dealership to fix my car when they told me to take it there from day one. To day i have taken my car to specialist and Seattle mini. i have discovered parts missing.. extensive damage to the engine. many failed parts and the engine wasn't attached to an engine mount. it was free to move around in the engine compartment. Currently I'm up to $7000.00 in repair work and I still have a bit more repairs till it will be sound and fixed. Autonation Subaru could have done me right and sent the car out to be fixed from day one if they could not have the knowledge to fix my mini but they chose not to. instead they waited till the warranty was up and told me to take my business elsewhere because they no longer needed my business. They sold me a broken car that they would not fix and kept making excuses till the warranty exhausted. I even showed them what the specialist diagnosed in less than an hour which showed me everything this dealership claimed they fix was NEVER fixed. Then they escorted me out the building and told me to not come back. They still owe me an oil change but I am afraid they will break my vehicle more. I would never buy from them again. They pretended to fix the car and be all gracious to me while I had warranty but immediately told me where to go once it was up.

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

Great experience. Not pushy at all.

The people that work here were so nice and honest. I love my used Lexus. They put new tires on it. They even filled the tank up with gas. Great place to purchase new or used vehicles..

Megan Larson in the parts and service department kicks butt. She made the experience pleasant. The waiting was not.

Everyone at the dealership was helpful and my wife and I enjoyed our car buying experience.

Got my new legacy from them back a few years ago. Always great service. Always treated like VIP. This is a car dealership that you feel good about your purchase.

Great people to work with!

Scheduled an appointment on Monday for a airbag inflator recall only to be told they didn’t have the part. Dealership decided to recompensate me for fuel and issued an apology. 4 stars for prompt response!

I appreciate that AutoNation was willing to work on my Mazda as I was unsatisfied with my experience with the dealer. They have a Mazda mechanic on duty which made me feel very confident in the work that was done.

My husband and I are transplants from California and our SUV was a FWD. We decided to trade it in for an AWD vehicle and Subaru came to mind. I did a search via Legal Shield’s Memberperks and Autonation Subaru came up. Greg Roland, our salesperson, immediately got in touch with us and even offered to pick us up since I was hesitant to drive after it snowed the day before. Greg took his time to get to know what vehicle we wanted and patiently discussed the differences in SUVs Subaru carries. We test drove the Crosstrek and Greg made sure to show its capabilities including a mini “off-road” trip. Our fear though was our RAV4 was still in transit and without the dealership physically looking at it, we weren’t sure we’d be able to get it traded in. But Greg and Autonation Subaru made it happen! They took our word for the condition of our RAV4 and gave us a good trade in towards our Crosstrek 😊 They just wanted us to bring the RAV4 to the dealership when it arrives. Andrew from the finance department also gave us a reasonable payment with a not so high APR. So we went home with our Crosstrek so Greg didn’t have to drive us back home 😊 Now when our RAV4 arrived we requested Greg for a shuttle to bring us back since my husband no longer drives but instead he and another associate came to inspect and pick up our RAV4! ❤️ That same day, Andrew gave us a call and was able to renegotiate a lower APR so our payment went down! We will be sure to come back and have them take care of our Crosstrek too ❤️

I had the best car dealership experience i've ever had. Kara Mattison was amazing!

I have bought my last 4 cars from AutoNation and overall I am very happy. One thing I would suggest is paying closer attention to details when the buying process is long. For example, my most recent car I held off on buying because Subaru wasn’t offering an special interest rate. The following month they started offering 1.9% and that’s what sealed the deal. I still had to wait a bit for the exact car I wanted and when it finally came in and I sat down in the dealership they still asked me if I was planning to lease or finance. It might seem like a small thing, but I had been communicating all along that I wanted to finance so it was a tiny bit annoying that they asked. I also got told at one point that I could get a max 60 month term and later on they said it was actually 48 months but then when it was all said and done I ended up with 54 months. So I don’t know what that was all about but they could at least get their story straight. But the bottom line is they were the only ones able to get the car I wanted and I am very picky!!

Great salesman and very helpful with honest advice with financing and car choice. Very happy with the experience!

Very knowledgeable staff. clean and inviting store. Great customer service. Have bought a few vehicles from Auronation Subaru and ALWAYS recommend them to others looking to buy a car.

Excellent customer service, very accommodating. Caleb continues to work with me and committed in providing continuous customer support and not just a one-time deal.

I was determined to get a Toyota or Honda. My husband said "Let's look at some other makes". I grudgingly agreed. We went to AutoNation Subaru and met Caleb, who asked me what features I wanted. Then he introduced me to the Forester. This car satisfied every one of my wants, and then some. [Caleb, you had me at "X mode"!] I bought a beautiful dark blue 2019 Forester Sport on the day after Christmas. It snowed later that day and this all-wheel-drive car took our steep, snowed-on driveway as if it were a dry, sunny day. No hesitation, no tire spinning, no slipping or sliding. The Forester is a small SUV, which makes for easy parking, but, ironically, it has tons of cargo and seating space inside (how do they do that?). It has a very comfortable ride, smooth and quiet. It has every safety feature ever invented (that may be hyperbole, but, whatever). It even has a roll bar, "just in case". It's the first car I've ever had that has a backup camera (that was my #1 must-have option).The back seat has plenty of leg room. And when there's just two of us on a photo expedition, the back seats can fold down flat, providing plenty of cargo space for our cameras, lenses, tripods and suitcases, etc. Needless to say, I love my new Subaru. It'll take me a few months to learn about all the fancy gadgets and icons and such, but there's a very voluminous and well-written manual, which I will study diligently. So, if you go visit AutoNation Subaru in Spokane Valley, be sure to ask for Caleb. He's a very pleasant and knowledgeable young man, not pushy at all. He's a really nice, honest guy and we would buy from him again.

I was determined to get a Toyota or Honda. My husband said "Let's look at some other makes". I grudgingly agreed. We went to AutoNation Subaru and met Caleb, who asked me what features I wanted. Then he introduced me to the Forester. This car satisfied every one of my wants, and then some. [Caleb, you had me at "X mode"!] I bought a beautiful dark blue 2019 Forester Sport on the day after Christmas. It snowed later that day and this all-wheel-drive car took our steep, snowed-on driveway as if it were a dry, sunny day. No hesitation, no tire spinning, no slipping or sliding. The Forester is a small SUV, which makes for easy parking, but, ironically, it has tons of cargo and seating space inside (how do they do that?). It has a very comfortable ride, smooth and quiet. It has every safety feature ever invented (that may be hyperbole, but, whatever). It even has a roll bar, "just in case". It's the first car I've ever had that has a backup camera (that was my #1 must-have option).The back seat has plenty of leg room. And when there's just two of us on a photo expedition, the back seats can fold down flat, providing plenty of cargo space for our cameras, lenses, tripods and suitcases, etc. Needless to say, I love my new Subaru. It'll take me a few months to learn about all the fancy gadgets and icons and such, but there's a very voluminous and well-written manual, which I will study diligently. So, if you go visit AutoNation Subaru in Spokane Valley, be sure to ask for Caleb. He's a very pleasant and knowledgeable young man, not pushy at all. He's a really nice, honest guy and we would buy from him again.

Alright

I had gone to this dealership for all the regular maintenance on my Subaru Outback for two years. Unfortunately, a few months ago I nearly had a wheel spin off while on the road. Turns out one of their technicians didn't properly tighten down lug nuts after a regular service. The negligence of the technician caused over $1,000 dollars of damage to my vehicle, incurred steep towing expenses, risked the life of myself and my family, and stranded us in a hotel for three days on an interstate road trip. At first the management seemed understanding and willing to to make things right. However, in the following months they began using what felt like deliberate delay tactics to avoid reimbursing me for the damage they'd promised to be accountable for. Luckily I had made them commit their promises to writing, which I think allowed me to keep pressing for reimbursement. It literally took months, dozens of emails and phone calls, and a lot of patience, but I did receive a check. But it wasn't for the amount agreed upon in writing! I had to repeat this process again to get a second check! I think there are good people on staff and that they typically do good work. However, I felt like I was treated as though I'd done something wrong. The entire experience was unpleasant, and I think deliberately so. If you live in the area, you may not have many options for where to take your vehicle for maintenance. But I encourage all patrons to make sure you get any verbal promises in writing. This is a dealership that prioritizes its bottom line over customer service.

Got a new Subrua. Yea.

The female representative who greeted me and coordinated the service went above and beyond to be positive, informative, helpful and friendly. Her communication skills were professional and stellar!

Thank you to Austin Gerimonte, and all the other friendly faces, for the help getting the wife and me into a new vehicle, was an awesome experience and I look forward to doing more business with you guys in the future.

I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!

I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!

Outstanding customer service! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Mike Libby ( sales manager) went above and beyond helping us make a sound buying decision. The salesman (Austin Spargur) was a very good listener and respectful of our time. This young man followed up, was very polite and very non-pushy and helped us in all aspects of this exceptional car buying experience. The business manager (Cole) was courteous and very helpful signing the financial papers. He listened to our needs to the fullest. This was by far one of the best experiences that my family has ever had buying a new vehicle. I would recommend Autonation Subaru highly !

First visit to the service area for an oil change. Super nice people and very helpful. The unfortunate part was that it took nearly 1 1/2 hours, a bit long given that I had an appointment.

Autonation Subaru did a fantastic job assisting me with the details of getting the car that fit my needs.

Every encounter I have had with the sales reps here has been unprofessional and lackluster. The dealership itself also has a no haggle price on used vehicles? A dealership that literally won't negotiate makes zero sense to me. My mother in law was also blatantly baited into coming down when the deal was for a lease, she explicitly stated she was looking to buy. After going all the way down there for no reason the sales representative proceeded to make an insulting joke to her colleague right on front of her. Take your business elsewhere people.

The best salesman I have had contact with Tyler Williams at AutoNation Subaru Spokane Valley sold me my dream vehicle. 2001 Ford F-250 Super Duty turbocharged diesel pick up truck. Absolutely fantastic buy for a fantastic vehicle. I cannot be happier with my new vehicle and the sales transaction that took place through Tyler Williams my sales person. I highly recommend AutoNation Subaru in Spokane Valley and vine from Tyler Williams.

Have not bought a car in many years. I was dreading the process. Boy was I surprised and grateful that things have changed! No haggles no game playing. And my salesman listened to what I wanted and sifted through many himself before he found a couple that were good for me. I really felt he really cared.

Fist time using this dealership and was very impressed. Service center was very informative and researched the issues with my car very well. They kept me informed and was reasonably priced. Will definitely be back! Update- service quality in the evenings seems to have diminished. Took an hour to get paperwork completed and keys back after car was serviced and keys given to the service advisor. Plan your schedule accordingly

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

The group there was great from start to finish. Kara and Mike went out of there way to secure the car and beat out a competitor. When the time is right i will be going back for another vehicle.

Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.

Excellent service in a small emergency.

Great place

It was a Saturday and the dealership was really busy. I met Austin who is now my favorite salesman. He asked me what I was looking for and found the perfect car for me! I absolutely love my Legacy! My experience was excellent, and I will definitely recommend AutoNation to anyone looking for a car.

If you have Suby or need one they are the best

WORST SERVICE CENTER EVER. This dealership has serious problems with its service department. I brought my vehicle here to have 2 recalls fixed - a wiper motor cover and the passenger air bag. BIG MISTAKE. Every single aspect of the job was a complete failure. They didn't cover my seats, they got greasy and dirty prints all over my seats, my passenger door, glove box, stereo and boot prints on my tracking for the passenger door. My car was dirty in some spots, but those spots were not dirty at all. I had an after market stereo, and they were so sloppy, they ripped one of the wires from my steering wheel control box (broke my steering wheel controls). This left a POSITIVE wire just loose that could have shorted out on anything it touched and burned my vehicle to the ground! They also partially unseated a wire connector, which can also causing wire sparking/arcing. They left one of the screws barely screwed in to my stereo! I wrote them, and after a few weeks of communication, the only thing they said to address it was from one of the sales managers - and please tell me if you find this reassuring (Mike is the service manager): "...bringing this to attention of Mike might change, probably certainly, future handling of vehicles." 2 maybes??? The service manager and general manager never said anything in regards to making sure this never happens again. They did clean my car up, not the best job ever, but they did clean up the parts they got dirty. They did not fix my stereo because it was after market, which I already expected. The worst part? I find out later my trunk release is no longer working (and it is not the button in the glove box that disables it). Most likely they didn't connect a wire or missed something with the trunk release lock in the glove box since it was right where they were working for the air bag. The trunk release on my key works, but not the other one. They ALSO did not fully push in the fuse that was for the air bags they worked on! I found out after telling this story to my sister that they had also brought their brand new Tahoe in for an oil change and they left greasy prints all over in her vehicle. Oh yeah and I told them about a typo with the general manager's email address on their website and they said they would fix it, a MONTH ago! Still there! This dealership is a JOKE - they DO NOT CARE about customer service! I had to contact corporate about this issue, because I have never seen such terrible service in my life. Be warned if you take your vehicle here for service!!! I attached photos of my inspection of their work! Addition: To the "owner" response - I find it an absolutely ridiculous canned response. If they had read my review, they would have seen that I already had email contact with the general manager. Also, since I wrote up this review, a different dealership fixed the trunk release, which just as I expected, wasn't reattached properly. And then I also found another loose wire I didn't see before in my stereo wiring. The service center here is the biggest pile of garbage I have ever experienced.

Great customer service! It was a great experience purchasing my new car.

Kara was very helpful in answering questions and we are very happy with the speed we got in/out of the office (all paperwork done and driving away in a little over an hour). Full disclosure, we did negotiate price and gave preliminary paperwork info over email, so that did help. But service and price definitely top quality.

Brian Moreland was extremely helpful with our purchase. I felt that I was very familiar with my car as I left the lot.

We had our engine seize on us on a very busy freeway with both daughters in the back seat. We took it to a mechanic friend of mine that told us that Subaru Foresters have had engine problems and there is a service bulletin regarding this. This is where it gets F$#ked up, Subaru knew about this since 2013, there was even a class action filed. We have taken our Forester to an authorized dealer (Autonation Subaru) for service since it was new. We had our car serviced 8 times since the service bulletin and no one at Autonation SUbaru said a word about the service bulletin and that the engine could lose oil quickly causing engine damage! Sound familiar??? When I asked both Autonation and Subaru why we weren't told about the Service Bulletin they both told me that they are not legally obligated to tell us about service bulletins. Because our Forester was over 100,000 miles(110,000) they will do nothing even though it was a known issues with their vehicles. So we had to by a new engine for $5,700. Autonation wanted $9,600 for the same repair. Now a bunch of other issues are coming to light regarding Subaru vehicle issues that were covered up.

My girlfriend bought a vehicle here and had an excellent experience. The team here is professional and didn't take a high pressure sales approach. The service department as very helpful, and also a real pleasure to deal with. I do have a bit of new car envy now that I've been in her car a couple of times. The feature set in these cars and the overall quality appears to be exactly what it should be. Buying a car can be challenging and even a bit intimidating, but these folks made it a painless process and she really got a great product for what she spent.

I appreciate the friendliness and explanation of what maintenance service was done. Always excellent service!

We had a great experience working with Greg and Mike. They listened to our needs and did everything they could to make our car purchase a positive experience.

I have bought many cars in my life, but i can honestly say that this was the easiest and most pleasant.

The wait was a little long but quality of everything else fine. Wish the coupons got applied without having to print them out.

Great sales staff (thanks Austin G), great experience !

Great contact with me and follow up with my wishes to buy a used subaru. They were willing to stay in touch and to help me find the car I wanted.

Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.

Grant and Tyler went above and beyond! They spent much time making sure that I was getting the car that fit my families needs; and never once made me feel like I was being pressured. I love my new Subaru Crosstrek!

Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!

Nice people and good service

Excellent service!

Austin Gerimonte is the man! Easy to do business with. Young new generation with a strong work ethic and no pressure. He shows a lot of enthusiasm with his job and his product knowledge is next level! 10 stars if possible!

Auto Nation Subaru is by far the best dealership I have worked with. Everyone is very professional and goes out of their way to make sure you are taken care of. I am a customer for life.

I needed to lease a new car ASAP because of a knee injury that made it near impossible to drive my old clutch commuter beater ;-) I'd speed shopped Chevy and Ford. Then my better half said, what about Subaru. I landed at AutoNation Subaru and spoke with Keith Moors. We test drove an Impreza. He explained all the features in depth and the test drive was exciting (traction demonstration of course). I ended up leasing it the next day. Easy, fun and so far so good! I'd recommend trying them out! Oh, and that was my 1st experience with Keith at Autonation Subaru. He did a above board performance, and again yesterday. THANKS KEITH!!!!

Another Great Experience at AutoNation Subaru. Was really pleased with the gang there at the dealership. Keith, Gayle, and all the staff are top notch - no pressure, matter-of-fact down to earth people. Would buy another vehicle from them when the time comes.

We've bought a number of new cars over the years. This was a really good buying experience for us. Justin Johnson was very knowledgeable and was able to teach us some interesting things about our new car. The finance department was also pretty fast. You usually wind up waiting for hours to complete the transaction, but we were in and out pretty fast. I wouldn't hesitate to buy here again.

Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!

Great Service department & wonderful customer service! Logan did a fantastic detail & delivery. Josh was very helpful with all of our service needs!

Autonation Subaru followed through on the price for a new Subaru that was agreed on by phone. Salesman Greg was helpful and personable. Once the deal was made, they worked hard to get the new keys in my hand - I barely had time to say goodbye to my old Subaru...!

Had the best experience ever at this dealership! Honest, kind and professional in a Relaxed manner. Our sales person Mike Murphy spent 2 days working on getting us What we wanted. Andrew in finances made it painless with well prepared forms and succeeding in getting us approved for our New 2018 Subaru Forester Limited . The AWD Forester will have us ready for our first winter In WA! Highly reccomend you check them out and ask for Mike Murphy . If he's not in, ask for Tyler ! You will be glad you did!

AutoNation is a joke. Not just this particular dealer, but every single one in the Valley. We've been trying to get a car and we would email the dealer with VERY SPECIFIC things that we are looking for. The salesperson would completely ignore what we say and just try to push whatever THEY think is best for us. We've said multiple times to NOT call the phone on file, yet none of them listen. We've said multiple times we want a MANUAL transmission, but they would constantly push the auto/CVT variants, even to the point of telling us that there is a manual for us to try, but then say they don't when we arrive. Lastly, they bounce us from salesperson to salesperson whenever they feel like, and the whole cycle would start again. Never ever coming into another AutoNation dealer.

I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.

Make sure you read your paperwork very closely because they do not. You may have to explain their own contract to them. Don't let them bully or boss you around, our salesman was nice but our finance manager didn't seem like he enjoyed his job very much and when we tried to use the warranty only a week after we bought the car the service center couldn't find any record that the warranty has ever been purchased. I was very happy to have a copy of it with me.

Great service

Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!

I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality

Very friendly, helpful, synced my phone for me. Everything explained and questions answered to my satisfaction. Great experience, thanks!

Buying my new Subaru Crosstrek ended up being a lot of fun. James Kaae was professional and knowledgeable, answering all of my questions. He is definitely in the right profession, and I would happily buy another car from him.

We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.

Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!

Great dealership. Everyone in there that was part of the buying process was friendly, and could have a nice chat during waits in the process. Really appreciated their patience and willingness to negotiate and help us all settle on a price that was good for everyone. Love the new car, especially this winter. Worked with Patricia, Caleb and Patrick and still stunned at how great they all were. Buying a car isn't as bad as it used to be made out to be!

Excellent customer service!

Autonation subaru goes above and beyond to meet every cusomers need. 10/10

Friendly and efficient.

I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.

We dreaded the thought of going to buy a new car. AutoNation Subaru Spokane Valley was a great experience. No pressure sales tactics our salesman helped us come to a decision on the Outback. We test drove a couple of models to make sure we purchased the best fit for us.

I took my fleet vehicle in for a day with three simple requests. #1.) Fix burnt headlight #2.) Top off my oil as the low oil gauge was on (these Subaru Legacy's seem to burn oil like crazy once they get past 50k miles) . #3.) Update my dash electronics as I had received several recall notices and wanted to get it taken care of since I had it in there. Well after a full day of being down a vehicle, they called me for pickup and only the headlamp was repaired. Low oil light still on and no dash software updated. I didn't realize this was the case until I got in the car at which point I had a choice - go back in there and express my dissatisfaction and experience longer delays - or go to the autopart store, buy some oil and top in off myself while ignoring the software recall. I opted for the latter. Done with dealerships like this wasting my valuable time. I mean what kind of dealership send a customer on their way with the oil light on?

Updated: Ordering a new Ascent was very positive from start to finish. Justin Johnson was awesome and helpful, without being pushy at any point. Everybody at the dealership was friendly and helpful. When I misread the lease details, Andrew the financial manager called me personally to clear things up. Overall a wonderful experience and I highly recommend AutoNation.

Yesterday I purchased a 2019 Subaru Crosstrek. My request to them was that my car buying experience be enjoyable. My expectations were far exceeded. Tyler Williams is the most pleasant and knowledgeable salesperson I’ve ever encountered. I’ve only had the SUV for one day and it’s amazing so far. I expect it will remain that way. Driving that vehicle is surreal..so much valuable technology that comes standard. I feel very safe in my Crosstrek. Kudos to Justin and Daniel also for making my experience highly enjoyable. You guys ROCK!!! I look forward to working with you a very long time.

Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!

This is my first dealership experience and they have been exceptional. They've worked with me to find an alternative vehicle when the one I originally selected didn't meet standards. They've been amazing with financing, working overtime to make sure I got the best deal possible. And the detailing experience was lengthy but thorough and I'm very happy with the end result. I would recommend AutoNation Subaru to anyone looking for a stress free car buying experience.

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

It was a great experience! I went in with specific needs in mind and even though it took alittle while longer than planned (had to order parts) Justin kept me updated every step of the way!

This dealer profiles potential buyers, couple days ago showed up driving Porsche Cayenne GTS, sales people were all over us. Few days letter noticed they had GTR for sale, stopped by with kids driving our Ford Fiesta, sales people claimed they could not find keys to the GTR, yet few days ago they had keys no problem finding keys to any cars. Thanks for showing me your true nature, will take my business else were.

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

Went above and beyoned expectations. Great customer service. Austin S. was amazing to work with!!!

My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."

We found everyone extremely helpful and very friendly...we found the Ford Escape online n Friday evening and made an appointment to see the car n Saturday...our sales rep was beyond helpful. We would recommend this place to everyone! Thanks for all your help!

I have purchased Ford's, Dodges, Chevys, Toyotas and other Subarus. This has been the best buying experience that I have had hands down. Everyone was professional and the showroom was so clean and pleasant. I will recommend AutoNation to everyone that I talk to. Thank you!

Not a good experience, they knew I was going in to look at and likely buy a specific car last weekend, they didn't even have it on the lot. Manager was too busy to be bothered, took him 25 minutes of me waisting my time and me specifically asking before he even spoke with me. He was dismissive and didn't even look me in they eyes while talking to me that's how little focus he had on our conversation. I was told to get lunch and they would call once they tracked it down didn't hear back from them all day. If I didn't already love the brand it would have been enough to make me not want a subaru. Mistakes happen it's how the management deals with those mistakes that the defines a business, take your business elsewhere where the management treats you with respect. Downtown Spokane Subaru or Parker Subaru of CdA both were polite, well priced and respectful of my time.

Astute, patient salesman. Excellent vehicles. Decided we preferred the Forester to the Outback after test driving the former while waiting for maintenance work on the Outback. It took us two trips to the dealer with a 5-month gap between for us to decide the financing with the good Outback trade-in would be reasonable. Opted to purchase a new Forester. Already very pleased with our decision.

Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.

Worst service department ever!!

Great staff and service. Good experience.

While the customer service from the employees was great, I can safely say that the $771 I spent on valve adjustments here did absolutely nothing for my vehicle or the issue I originally brought it in with. I brought the vehicle in with a shifting issue where the car is barely able to go into gear and shifts very hard at the slightest speed change. They informed me the valves we're the issue and told me my service plan would not cover it. Begrudgingly I paid the near $800 and the shifting problem is significantly worse than it was prior. I'm left with a vehicle in almost the same condition I brought it in with but with a lot more debt than before. I take it to Brandon dealerships because I trust them and trust in them to know exactly what's wrong with the car everytime and this time they have siphoned what little trust I had left.

Very fast oil change and alignment (only took 1.5 hours when they had other customers too) and they hand washed my car as well!

They are very nice

Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.

It is all ways a pleasure to do business with AutoNation

Great experience! Everyone is very friendly and knowledgeable. Easy process! Love my new car :)

I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

We brought our Outback in for regular service. They said both daytime running lights were out, yet I just saw them on as we pulled up. The fix was $79.99 but we declined. They were still working when the service was done. Additionally, there was a CVT/torque converter recall good through 100k miles or through July 31st. The service dept said the car was over mileage (didn't mention the July 31st deadline) and offered a special $500 to fix it (reduce from $2k). I called Subaru corporate and they told me the car was in fact still covered under warranty, no cost. These two examples appeared deceptive to me to bring in money for their service write up bonuses they receive.

This was a very easy process and the waiting room provided a comfortable wait.

I bought a 2016 Subaru Forester in December 2017. About May 15, 2018 I used my air conditioner for the first time & it didn't work (so much for their 125 point inspection of all systems). I took it to a repair shop. There was a defective valve that had to be replaced ($379). When the repair shop contacted the Protection Plan Company (that I had already called & got a claim number), they said they would not cover the part or repair. I then contacted the service department who did not answer & when I got transferred back to the receptionist & explained that I got sent back from the Service Department, she disconnected me. On June 4, I sent a letter to them explaining the issue and requested information on how to cancel the protection plan and the Tire & Wheel Protection plan since they obviously hadn't inspected the car nor had any interest in talking to me. I did finally receive a call from what I assume was the Service Manager and I returned his call 3 times - no response. The ease of purchasing the car was very good, the follow up was very poor. I would not recommend this dealership.

I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.

Brian was great! Car is fantastic.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

When you are looking for a vehicle, look no further than AutoNation Subaru. Justin Johnson is the man in which to see. I have some credit struggles, and he actually gave me options and let me make a choice instead of just telling me that I only have one option.

best of the best. Austin Gerimonte and Austin Spargur provided me with all the assistance and questions i had, in a quick and knowledgeable way. Also, Daniel the sales manager made the paperwork a breeze and i never felt an ounce of pressure during any of my visits( there were a few) and i will recommend them to all my friends and family.

Easiest auto shopping experience I have had. Gave me the top value trade in on my Mazda, Keith Moors had great customer service and answered every question I had. They just got an other family of customers for life.

Emails parts are in that are not. Voice mails parts ate in that are not!! Gmails to schedule part installation that don't work + parts are not in!! WOW!!!

I spoke with 3 Subaru dealerships in the area. Autonation was friendly and took my requests seriously. To the person reading this: Tell the truth about what you want and what you can afford. They will be able to better serve you and remember that these people have bills to pay too and time is money. Once my wife and I decided on a car we wanted, we were out of there with it in a couple hours. The car was beautifully detailed and full of gas. Tyler was very patient with us showing us all the new features and electronics etc. Tyler told us he plans on growing old at Autonation so this recommendation to ask for him should be good for years/decades to come.

SUPER Customer Service. Very professional staff. Thank you.

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

They were willing to negotiate the best price in the Spokane area and the buying experience was the best I've experienced, quick and easy.

Nice experience,salesman was very helpful, enjoyed his help

Wow I have never had such great customer service before! You have a customer for life! Eric in the sales departmentand Demetry from the shop went above and beyond to make sure I was taken care of today! Thank you so much also thank you to Demetry for the useful information and not making me feel like I just don't know anything about cars, you took the time to explain things to me and that made me feel special thank you so much! Erik, all of my future car purchases and referrals are coming your way thank you so much for your help!

I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me

Nice service.

Enjoyable car buying/leasing experience. Calab is an efficient and friendly salesperson that will take the time to discuss alternate courses of action to meet your requirements.

Austin went above and beyond to make sure our car buying experience was positive. His team including Guy in sales and Daniel in finance did a great job as well!

Very friendly and knowledgeable staff. They don’t try to push you to buy stuff you don’t want and have very competitive prices.

Purchased at Parker instead

Couldn't be happier. Service was exceptional on a particularly busy day. Greg Roland, Caleb Hubiak, and Austin Spargur were all very helpful. Also, the lot attendants did a fantastic job cleaning the car up.

I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.

Service center has not impressed me. I had my oil changed by them 3K miles ago. Due to time constraints I had to get my next oil change done at a different location. To my surprise, the tech that was going to do my oil change immediately called me over to show me that the dip stick was not in the car. Apparently in my last oil change they forgot to put it back in. I called the service manager at Autonation and he told me that I could gladly by a new assembly from them. When I expressed my frustration about the added cost that I would be incurring due to their neglect, he mentioned that I may be able to find a cheaper alternative in a pull and save. Since this still did not sound like a reasonable solution to me I kept pressing for a resolution so he quickly got me of the phone by saying that he will look into it and call me right back. It has been week and a have and I have left voicemails for him and he is still avoiding me. What a HORRIBLE CUSTOMER SERVICE!!!!

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

I love my new 2018 Impreza! It's both fun and economical to drive. Justin Johnson was very knowledgable and helpful with respect to my purchase. He went out of his way to assist me, yet never tried to pressure me at any point. He helped to make my purchase a very pleasant experience! Justin and the rest of the Autonation Subaru staff are great to work with!

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.

My wife is very excited to be driving her new Subaru Forester. Our experience with the folks at Autonation Subaru Spokane Valley was exceptional and Austin in particular was great to deal with. No pressure and allowed us the time to make our decision. We look forward to many years ahead with our new car. Thanks for making our experience a pleasant one.

Great team of people and would buy from them again!

KARA MATTISON was awesome, patient, and understanding.. the perfect kind of sales person I wanted. I looked her up because of the comments I read and they were all true! She wasnt pushy or intimidating..she answered any and all questions I had and will be available in the future if any others come up. COLE who handled the finance portion of the transaction was comfortable to work with as well. I did my version of comparing this location and another Subaru dealer downtown and I know I made the right choice coming to AutoNation Subaru here in the valley.

My experience with the dealership has been a series of mistakes. From them writing that I was cash-pay for the vehicle (when I was financing. It led to a scurried and failed attempt at getting financing after the car was delivered) to failure to get the paperwork to my cosigner within legally required time frames, the purchase process was frustrating. However, I pushed forward because I liked the car. The service department has been unable to figure out why my brakes have been squeaky since purchase, and within days of their most recent attempt a hubcap flew off the car while I was driving. They won't replace it, and neither will any of the warranties associated with the vehicle. My experience has been overall quite negative, but I do like the car-hence the 3 stars.

No buyers remorse here. Our salesman Brian is a great guy to deal with and the whole process was painless. Only negative was the coffee pot was empty for a short time.I would definitely recommend AutoNation Subaru Spokane Valley.

Tyler helped me find the perfect suv I was looking. And went above and beyond! Was very nice and funny! Explained everything step by step and didnt beat around the bush!! Most definitely denting my friends and family there!! Thank u again Tyler you rock!!!

Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!

After a less than stellar experience with Subaru of Spokane downtown, I wasn't feeling confident when I made my trip to Auto Nation. However, Kara took her time to work with us and our budget, and helped us jump through some unusual hoops to get the car we REALLY wanted! I love my 2018 Subaru Crosstrek! Highly recommend Kara and Mike!

I dealt with Justin Johnson and ordered a brand new 18' WRX. He doesn't pressure you into buying, and wants you to be in something that you're comfortable with. Super knowledgeable on every new option that's out there, so if you have any questions about anything, he knows it. I was so impressed with him, 6 months later I had him get my mom an 18' Outback. She was impressed with him immediately. Overall I'm happy with both my purchase and sales experience. I'll be back!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Bought a 2018 Crosstrek. The salesman was exceptional and the car is amazing. Completely satisfied.

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.

I have purchased several cars from Autonation Subaru. Every visit they have treated me with respect and given me a fair trade-in price. Special thanks to Mike Libby (sales manager) who has helped me on several occasions. I will be back again!

These guys are great! I can count on them for anything... even getting my Bluetooth to work. Customer service is great!

I hadn't finished filling out the online evaluation form for my trade in, when I received a phone call from one of the internet sales reps at 7:30 pm. My rep was very nice, and did not pressure in any way. She wanted to know exactly how to help me with the process and provided information in a very short amount of time. It was minutes. When I arrived at the dealership I informed them that I was on a tight schedule. We test drove the vehicle, did the paper work, and was out of the dealer ship in less than 1 1/2 hours. And the sales rep drove the new car 30 + miles to my house, because I was my truck and did not trade in the truck. I was blown away by the speed with which they processed the deal, and with how they served me as a customer. They went above and beyond, unlike any experience I have ever had before. I highly recommend this dealership and Kara Mattison as your sales rep. Also, the finance rep Andrew, was amazing to work with. He made sure that I knew every piece of the document before signing it, and made sure to let me know multiple times, that if I was unhappy with the purchase, I had 5 days or 250 miles in which to return the car no questions asked. He took time to talk with me, ask questions about the family, listen to my concerns, and was not rushing my out the door. I felt very valued and will shop here for future cars.

Been working with these guys for over a year now. I had a previous Subaru lease and had started working with them last year on a trade-in. Things didn't work out at the time, but when I got back from my trip overseas, I started negotiating with them again. I say negotiating, because in reality, I had researched and found a price I felt worked well for both parties. They immediately accepted the price, and the deal was finalized. I now own a brand new 2018 Legacy Limited. Much appreciation to Austin, Greg and the sales manager Mike for making it so easy to work with and having patience with my slow decision making abilities.

Most professional car buying experience I've ever had. Could not have been more satisfied with the product and service all around!

The Autonation people are very informative regarding the RDXI purchased.....The lady I worked with stuck by me for a couple of months while looking for something specific. And found it....everyone there most helpful, respectful, funny, and got me out quickly....I am very happy with your service and would recommend them highly.....Thank you Kara for your patience and your warm personality.....keep up the great work.

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

Bought a brand new legacy from here (almost 2 hours away from where I live). Noticed that the hood was misaligned. Had to contact them to get it fixed and that took over a week. To only have them screw up the grill in the process AND have the hood still be off center. They are "fixing" it again. And it is taking them a week. The sales and service associates are friendly. But those people apologizing to me is honestly just a waste of time. Because it isnt making me feel less irritated that the brand new vehicle that I just bought has this issue and already had to get a part on it replaced. AND the managers who are the ones who should be contacting me now are not responsive (not the sales managers not the service managers). My advice do business elsewhere. The managers at this place is not helpful. The only reason sales and service people are helpful is because they need to sell but there is only so much they can do. If you have any major problems with the vehicle...well Im would say youd be screwed over by these people.

I had th best experience shopping for a new car. I didn’t feel pressured to make a decision. Thanks Tyler for helping me pick my new car!

Fast Friendly

Wonderful Custumer service and friendly staff. Certified used cars are excellent choice. Love my used Subaru Legacy. Come here for an enjoyable experience buying a new or used car.

Was on what I thought was a pre-approval and have so far wasted time

Had a great experience at auto nation Subaru. I had asked the saleperson to look out for used pick up and he found one quickly and in the price range I wanted. Would shop there again!

Polite staff. Clean facility.

I had a very positive experience at Auto Nation Subaru. I found the car on their website that I was interested in looking at further. I called and made an appointment to see the car, it was waiting for me at customer service for a test drive. When I decided to purchase, Brian was very helpful, he went with me to return my rental, helped me reset the clock and was very Positive person to talk with. I was not pressured and since it was a used car , the dealership checked it out and put new tires on it. I am very satisfied with their service. Linda Haight

Good experience

Great dealership. Great people.

I had such a enjoyable time purchasing a car from Grant Ellison at AutoNation Subaru. He made this a very easy process. I was debating whether or not the black and gray leather interior of the 2018 Limited Crosstrek was something I could live with, as wanted a blue car with all black leather seats. He was able to order up a 50th Anniversary edition of the Crosstrek and I could not be happier. Awesome sales experience and very helpful in the decision making process. He made sure I was happy with the car and showed me how to work all the bells and whistles. Thanks Grant!

Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.

Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.

Great people, very helpful

Always have an excellent customer service experience at this location. Their wait area serves as a perfect office for me so I don't ever lose a beat even when the wait time is an hour. Scheduling appointments online is super easy. My only recommend is for the Parts department to not require coupons that were sent by e-mail to be printed. I don't understand this policy. It was sent by e-mail. Why must paper be wasted by requiring me to print it out? Subaru... I know you are all about the environment and reducing waste. Please make a change to this policy.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Austin was extremely knowledge and was not pressuring at all. We have been looking for a vehicle for over a year and never felt comfortable with pulling the trigger. Austin and Gail made us feel at ease and like we weren’t being taken advantage of. There was no pressure or back and forth uncomfortable feelings.

I had a great experience purchasing my latest vehicle from AutoNation. I will go back again when the time comes to get my next car.

The staff was extremely friendly, positive, and appear to enjoy their job. They had the car waiting and clean. I appreciate they were willing to reserve the car for us for a few days and that we had about 5 days to return it if we were not satisfied. I would definitely buy another car from them.

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

There are several things I like about this dealership and several things I do not, however, the 2-star rating comes from how I felt about the experience immediately after, and how I still feel about my experience now four weeks following. First and foremost, the staff here is incredibly friendly and wonderful to work with. I appreciated immensely the general courtesy and kindness of everyone there. That being said, I think their salesmen could benefit from being more knowledgeable about what they offer, the vehicles they're showing, how their own systems work, and their overall process. The car we bought was sold to us with a cracked and chipped windshield, something we didn't notice right away because it was dark and raining that night. When we did notice the next day, I was immediately off-put by the whole thing and called to let them know I'd be returning the car that evening. They apologized profusely and replaced the windshield for free roughly a week later, when I could take time off to accommodate their glass-damage, "by appointment only", 9:00am-5:00pm, Monday through Friday schedule. With the windshield fixed, I felt much better about the whole thing. Until of course, I got a bill from Horizon Credit Union for my monthly payment which came as a bit of a shock considering I was adamant that we wanted to finance through STCU, who we have all our accounts through and who we've remained faithful to, not because of price but service. To not have it communicated that our loan was being placed elsewhere was frustrating and the whole ordeal has left me anxious about what could possibly go wrong next, as it seems to just be one thing after the other. All in all, Steven and Austin, the salesmen we worked with, were both very friendly and I'm grateful to them for their service, but I probably won't go back if/when we need another vehicle.

Nice people very helpful

The general manager JEFF.....is a silly little imature bitch... paid with a credit card that has no limit.. was told no because they wanted cash.. brought cash and the gm is still acting like a 2 year old....i sent a email to the BBB about all this... keep fucking with me and i just might post what the BBB said about this place. By the way the gm has a broken arm.. yeah jeff i fucking hope you see this you bitch.

Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.

I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that’s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.

I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!

Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.

Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.

Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

Great except for all the emails. I didn’t expect so many emails after buying a new car.

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

We had a good experience with purchasing a new Forester.

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.

Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.

Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!

Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara

this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .

I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you

I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.

Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd Outback from here and i will go back again. Kieth is great.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.

Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.

There was confusion as to what the financing options were for 2018s on our part on the day of purchase (our third trip to the dealership). We were not clear initially as to what we wanted to buy...used/new. My recommendation would be to provide customers clear options as to financing. It coupled to the cost of the vehicle are the main drivers in selecting a vehicle. Otherwise we are very happy with the outcome. Thank You!

Staff were personable, honest and helpful. They went above and beyond to make buying a car a great experience. It was a relief to find such great service. Thanks!

The dealers and staff were honest, helpful and efficient.

The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!

Everything was great BUT the rude mgr that sat in with the very nice finance manager

As a single woman, AutoNation made the process of buying a car perfect! The sales person was a great help, the financial business went smoothly, and the general manager even sat down and visited me during one of the wait periods.

I found a car I liked online at Spokane Valley AutoNation. I spent hours researching the same car at EVERY dealership in Washington and Oregon, and hands down, they had the best price. I called first thing in the morning and started working with Justin. My credit is not great but they worked really, really hard to get me not only a loan, but a GOOD loan. I live 4 hours away and couldn't leave work until 4 so didn't get there until just as they were closing . The whole team stayed until almost 10 getting me all set and making sure I knew about my new car and that everything went smoothly. EXCELLENT CUSTOMER SERVICE!! Not to mention the most amazing care EVER! 2016 Outback. So very happy!

We just bought our 3rd car from Auto Nation and I can't speak highly enough of the help we have received along the way from salesperson Justin Johnson. He was always willing to answer my many, many questions promptly and professionally and he made the tenuous experience of buying a car an enjoyable and stress-free experience. If there was an option for more than 5 stars I would have given it.

I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.

Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!

I stopped in to visit AutoNation Subaru Spokane Valley WA and met Brian. We spoke about what I was looking for and he indicated he would call when a vehicle that fit this description came available. Two weeks later Brian called and within 12 hours I had a newer vehicle in my driveway. A great experience from start to finish.

I researched all 3 Subaru dealerships in the area and AutoNation was the best! From the first time I called, to my several visitations, they made it easy...best price, awesome service. Justin and his team made my buying experience comforting. Kudos!

The service on my Subaru was done on schedule, well within the estimated cost and with skill.

Friendly, helpful, and helped my car. A+ , I would definitely return and recommend.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.

I thought the salesman was great. In the past, buying a car was always a bad experience. The salesmen were always pushy, demanding some sort of promise from me, and I always left with the feeling that I made a bad mistake. Caleb, the salesman at the Subaru Autonation was patient, answered all my questions and let me decide if I wanted to buy the car. When I drove off, I felt confident that I had made the right decision as I still feel that way now. If you need a car, talk to Caleb at Autonation. He listens and will get you something you like and can afford.

Got good service - Service advisor was knowledgeable

Great service and people are very good. Third vehicle I've bought from Autonation and always happy with purchases as well as service.

This dealership as tried to take advantage of this 55 year old woman. The service department​ disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.

No haggle pricing made the buying experience easy. I asked them to compare a new car vs a used car at the same price for financing which helped with decision making. At the end of the day, while I had not anticipated buying a new vehicle that's what happened as it was more cost effective with the new car interest rates rather than the used car rates. Love my vehicle!

We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!

Low pressure ...like that. Justin was very helpful in accommodating the limited mobility of my wife. This was all about finding a vehicle she could get in and out of with little effort. He was very good about helping with her try several different models.

Justin was a great salesman and aimed to please no matter what we threw at him. Him and his colleagues at Subaru were honest and upfront, they were able to meet our request and made it as painless as possible. It's likely I will go back to Spokane to buy my next Subaru

I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.

We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!

Just bought a 2016 Subaru BRZ and this dealership is the place to go if your looking for a car. Fast friendly and willing to make it work.

We were in the process of replacing my old car and were thinking of either Honda HRV or Subaru Legacy. Did a couple of test drives on the Subaru Legacy, one in a dealership at downtown Spokane and the other at AutoNation Subaru. There's no comparison on the excellent customer service we received at AutoNation!!! Justin Johnson met us at the lot and from start to finish he was able to give us so much information on the car. He was not only knowledgeable but I felt that he really took care of us from start to finish. Before driving the car off the lot, he sat down in the car with us and walked us through all the various electronics and helped sync my phone to the car system. Top of the notch customer service. Justin was friendly, down to earth, funny, and laid back enough so that we didn't feel pressured in any way. He was even willing to take us to the Honda HRV car and have us test drive that too., except I was already sold on the Legacy (besides the color , hehehe). The AutoNation facility was great! It was clean, the bathroom was well designed, comfortable lounge space, etc. It could use a food vending machine though, in my opinion, just because we went there a few hours before dinner time and didn't finish until past dinner time. That's really minor though. So overall, I would highly recommend AutoNation Subaru dealership and Justin Johnson as a sales manager.

Justin Johnson took the time to listen to my wants and needs and put me into the perfect car. He spent so much time going over all the features of the vehicle. He showed me all the options, bells, and whistles. He made the experience fun. Never once did I feel pressure or that I had to buy the vehicle. He made me laugh and made me feel comfortable. Recommend Justin Johnson 1000%! Thanks to the sales manager Mike as well, he was very light hearted.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends. I have only had the car a few days but the safety features and ease of driving this Subaru Outback are amazing. I wanted a car that could tow a 1000# trailer, had good ground clearance, and all wheel drive. The Outback does all that and has the best MPG than any of other cars in its class. Besides addressing the environment footprint by the Subaru PERZA emission system, the Outback is also USA made in Indiana!!

Excellent personal attention; excellent incentives - new vehicle discount, 0% financing, discounted aftermarket additions.

This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!

I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.

I am one happy customer. This is the second car I have bought from autonation and I will never buy a car from another dealership except autonation. I had Justin Johnson as my salesman and Mike Libby is the the manager. Both men took excellent care of me and I will be a dedicated customer for life. Thank you autonation for the amazing customer service.

Our salesman Justin was professional, knowledgeable and great to work with. He made us feel confident in our choice and the experience was unlike any other car purchase I have experienced. I would recommend this dealership as well as the salesman to anyone looking for a Subaru!

Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.

Had multiple cars lined up that I was interested in and had multiple people working with me to get into the car I wanted.

Friendly, knowledgeable staff and up-front about features, process, and questions. Eric Singleton was fantastic to work with and made the process enjoyable and fun. The folks helping with financing and paperwork were also very helpful and, amazingly, made the process less stressful. Thanks so much, y'all--I am *loving* my first-ever (practically) new car!

Ryan was very helpful and did not pressure to buy. Would refer friends and family.

I had a seat belt issue the mechanic was able to fix quickly and no charge

Trish Hawley was outstanding every step of the way, and all steps in the process went smoothly. They have provided outstanding assistance and service!

I love this place the people are great the service is great and I love my Subaru everyone should buy a Subaru from Valley Subaru

Couldn't ask for better overall customer service from Gail Swenson & sales support from Tricia Hawley!!! We Love Our Subaru Outback� - with Kenny Greene

Had a wonderful buying experience today. Finally replacing my tired little Saturn for something more reliable, spacious, and versatile. James was a bundle of laughs and super knowledgeable. Daniel was more than helpful with all the paperwork and made everything smooth as could be. Very excited to finally be a member of the Subaru family, and will definitely be sending anyone looking for the same your way. Thank you!

We have been loyal autonation car buyers. Over the last 13 years or so we have purchased 9 cars from toyota. This was our first experience with subaru. If I could give a negative number I would. We special ordered a wrx sti loaded, we were told we get the car at invoice price because we ordered it. (Cash in hand deal mind you) 9 weeks later when the car arrived we go to get it and the numbers were wrong. Some very bad miss communication. The car was a little over $800.00 more then it should have been. They absolutely refused to budge on the price mistake. Their mistake not ours. They basically told us that that's the deal take it or leave it. Over $800? That was the answer from both the sales manager and the GM that he called after the GM had gone home. After several visits (7) by our salesman to the forbidden sales desk he still did not come over and try to "manage" the sale. Even after being told we were gonna walkout on the deal. When I went to the forbidden zone to ask him why he never even came over to us To "manage" the deal I was told he did manage the deal and 45 years of experience says so. I was amazed... yes we caved and took the car. We waited 9 weeks and the car is amazing. But I will probably NEVER buy another car from the subaru dealer. Maybe not from another autonation...

Good experience beginning to end. Tony helped us find the car we wanted.

Rayn and Tamara are great. Will go back. Did everything they could to help us ,great place will go back.

Great team with great service. Great car, we love it. This is my 3rd new car through Autonation and Farouk and Brian M. have been phenomenal. This will be a life long relationship

We went to the dealership with an idea of what we wanted and the salespeople were very helpful. We viewed some of the vehicles and test-drove 3 models and the third one, a pre-owned 2015 Subaru Outback, was the one we chose. We were very pleased with the patience, knowledge, and friendliness of everyone at AutoNation. We LOVE our Subaru! Except for the length of time it took to finish the paperwork, it was the most positive car-buying experience we've ever had. We highly recommend AutoNation Subaru to anyone looking for a vehicle.

I started my car shopping experience with an expectation that I'd have to be savvy and learn how to haggle. Even though I'm in the sales industry, purchasing something so expensive is still stressful and being the shopper instead of the salesman is not something I was looking forward to. We all want to get the best price possible. I travel a lot, so I had an opportunity to shop around to get a feel for Subaru and how their dealers work outside of Washington. Call it luck or fate, the best place I found happened to be AutoNation Subaru in Spokane, right where I live. I'm telling you, these guys are top notch, no hassle-type people. To give you an idea of how well they treated me, here is an email quote from the local competition that was sent a couple weeks AFTER I had made my purchase. "If you have an offer for $33,800 + fees you should jump on that! That is a stupid deal and would lose us money, therefor I cannot compete with that price". Was this deal a fluke? No way. I even brought my friend in a few days later and they gave them the same type of "stupid deal". The great thing about it is that I didn't even have to ask for a better price. If you're looking to be treated with respect, honestly and a worry free shopping experience, ask for Kevin, Mike, or Justin and they will treat you right. Maybe ask them for a "stupid deal" and see what happens! I consider AutoNation Subaru my friends and will be using their services for my next car purchase. I could not be happier.

Bought my first NEW vehicle today. Truth be told I held off because of the typical car salesman experience. James Kaae at Auto Nation Subaru completely changed my mind as far as buying a vehicle goes. Professional, upfront, no games, no pressure. Really knew his information and presented it well. Listened to what I was looking for, addressed my concerns and had a great sense of humor . Financial team was also a pleasure to work with. Thank you James for your time and consideration getting me into my NEW Crosstrek. Love it !!!

Loved the service from Jason and mike, they were awesome to have through the buying process!!! Would advise anyone buying a car from automation to ask for them.

Just bought a brand new 2017 WRX Premium -- Best car buying experience ever! Justin and Patricia are simply the best. I can't recommend them highly enough.

Very happy with my new subaru outback. I was very comfortable dealing with all the people there and felt no pressure to have to buy now. My salesperson John Mantello was helpful and spent time answering my questions. If you're thinking about purchasing a subaru go to Autonation and let them work for you.

Very responsive. Willing to let us take the vehicle even on Sunday of Labor Day weekend with the banks closed! Love our crosstrek!

I went to AutoNation Subaru after being told we couldn't make a deal at a Subaru dealership in CDA. I knew there was another $1,500 in my trade, and I wanted $500 of it. I met with James at AutoNation, and he gave me an additional $750 on my trade in, and knocked another $500 off the car I was buying. I have bought 7 vehicles from dealerships, and this was hands down the lowest pressure, easiest, and informative purchase to date.

I purchased two new cars from them in the last two years. The service stops after you buy terrible service. We purchased the extended warranties and service plans. They don't honor them. Maintenance department is awful these people don't care about anything after you buy a car from them. They are scam artists.

We had a really good experience buying a car from Doug Fredericks! He was very patient, helpful, thorough, and an overall great salesman! He went over everything with us and continues to check on us by email and phone calls every so often. He went out of his way to make sure everything was exactly how we wanted it and that we were happy. When the car arrived, we weren't able to pick it up and he held it for us for about a month. My wife and I are very happy with this experience and service and consider Doug a good friend. If we ever buy another car, it will be from Doug/Autonation Subaru! Thank you!

I recently purchased a new car from auto nation suburu, Spokane valley. The team members are very knowledgeable and always work to get the best deal for you. As I said before, I will continue to go here for future car purchases because I feel very welcomed and the sales staff helps with every need. Thank you Mike Libby, I love my new suburu, even more than the last! So many bells and whistles, I'm still trying to figure out all this car does!

Easiest deal I ever did. Tricia in sales was low key, informative about the car, helped me orient to it. They gave me a fair trade without any hassle and honored TruCar price. Would definitely use this dealership and saleswoman again.

Ben was very helpful and we love my new Outback. Its going to take a bit to get used to all the features but I plan on keeping it for a good long time. Cant wait to take it on a road trip!

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I had such a pleasant time purchasing a car from Mr. Joshua Miller. I've purchased 6 cars from AutoNation and this is my first time from Subaru, and I have to say I will definitely be back. He made this a very easy process and I can't stress that enough. Made sure I was happy with the car I had and wasn't trying to get me out the door. We were close to purchasing the Premium edition of the Legacy until he pulled out the Limited edition and I fell in love right away. Awesome sales experience and very helpful in the decision making process.

My fiance and I had a great experience at AutoNation Subaru in Spokane Valley last weekend. I honestly didn't plan to buy a car the day we began looking. We found several 2016 Subaru Imprezas on the internet and wanted to 'shop around' at various car dealerships. But, we ended up purchasing one at our first stop - AutoNation. Douglas Fredericks was our salesman and he took really great care of us. He was extremely honest, friendly, helpful and transparent. If you're looking to trade in your car or simply buy a new one and don't know where to start - I definitely recommend going here first. You won't be disappointed.

I purchased a used car in near-perfect condition. It was a Friday night, and my bank is not open on the weekends. However, with a little paperwork, Chad was able to set me up so that I could drive the car home that night. Additionally, in looking for the right car, Chad wasn't pushy at all. He provided pertinent information about the cars, and answered questions when asked, but otherwise let me and my friend talk to each other regarding each car's merits. I am very happy with my new car, and I expect I'll return to AutoNation Subaru in the future for my next one -- although I *did* buy a Honda with only 106k miles, so it may be a couple (dozen) years! :D

Why did you pull my review down ...Don't worry I will get the word out you guys will never sell another new car to anyone I know and I'm sure Janice will not buy a car from you again .. All over a battery that leaves her stranded and spews acid all over in her brand new outback which she paid cash for and got every warranty with it.... Well I'm sure after she complains to the Subura Corporate office about her experience with the customer service at your dealership you guys will wish you had replaced the battery for her ... And when her friends and family buy a new Subaru it will be at Parker or Downtown Subaru #newbattery4janice

Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.

Thank you so much Doug F. for all of your amazing help today! You made the purchase of my first new car so enjoyable. Doug is knowledgeable, patient, and honest. I will definitely be referring people to him!

My husband went to Auto Nation to look for a Subaru. He was told ahead of time, that it would bring his monthly lease down at least $100, from his Acura. Also, Reiko, misled him in the pricing quote. They told him the Subaru was $38,000! He tore up the papers and left.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

On 1/15/16 my wife and I drove in to AutoNation Subaru to shop for a "slightly used" Subaru Outback. We had Made an appointment with Doug. Right from the start he was pleasant and helpful. I'm sure we tried his patience with all our questions but he was genuinely interested in what was best for us. Within a short time we selected one that we liked and were given a carfax report, and a Subaru Certified Pre-owned Vehicle Inspection Checklist. So we had confidence that the car was just as presented with no hidden faults etc. On the price, they showed us a "book out sheet" which included the N.A.D.A. Values and then the Kelley Blue Book pricing. On all previous vehicle purchases I had to look all that data up myself. And even with the price below wholesale pricing, Gale added a cargo compartment cover for no extra charge. Daniel in finance did a great job processing our paperwork. It was a long day but we were made to feel relaxed and valued during the entire process. We would definitely purchase from AutoNation Subaru again. Larry

Why do I hate them. We bought a 2013 Crosstrek from them traded it for a 2015 in Wenatchee. When we traded it in we were supposed to get refunded on our extended warranty which I could not get them to do anything for nearly two months. No one returned phone calls. Now 8 weeks later we don't have a refund check because they lost it. Two days waiting again for manager to call back. And as I understand it the money is suppose to come out of their pockets. I would never go back there. Here it is January 16,2016 and still no check! Liers is what they are. Putting us off is wrong.

We had a great experience buying my son's 1st car. Never felt pressured, Joshua Miller took his time to find us what we wanted and didn't try to up sell us. I never felt I was being "sold to", I felt he was trying to help us meet our goals which I appreciated. It was a great experience for my 16 yr old son to be a part of.

I Recently ordered/leased a 2016 STI from Autonation Subaru in Spokane Valley. The staff was very helpful in showing me my options and Explaining the entire lease process. I was kept informed of when my car would arrive and my salesman Josh even came in on his day off to do all of the paperwork so that I could pick up my car. If you are looking to get a Subaru I highly recommend this dealership and you should ask for Josh Miller.

I chose to buy my new 2016 Forester from Auto Nation Spokane Valley for several reasons. Primary was the excellent service I received from Patricia Hawley. As a "senior woman", I was very comfortable with Trish's approach and attentive service. She showed genuine interest in my needs and wants in a new vechicle. She also helped me get top dollar trade in for my "pristine, low mileage 2008 trade in". Trish has offered to give me follow up lessons on all the high tech "EyeSight" safety features. I plan to take advantage of this offer. In addition, Sales Manager, Gail Swenson is a huge asset for the agency. He is VERY personable and always had a positive message to relay. I recall him stating, "We want to take good care of you AFTER you buy our cars". He also encouraged me to bring my new car in frequently (any time, actually) for a free car wash. :-) I have dealt with another local Subaru dealership with no complaints, but Auto Nation just takes Customer Service to a higher level :-) Thank you Trish --- and you too, Gail :-)

Sales representatives were very knowledgeable and helpful. Took the time to explain everything and then finance completed the paperwork really quick and thoroughly explained each document. A no hassle no pressure buying experience.

Love the service! We will always buy our vehicles there.

Mandy was very helpful in looking at foresters. She also let us have our dog join us in the dealership while handling paperwork. A day after our purchase we noticed a small ding in the door. we called and left a message to let them know. Between the message we left and the return call, our dog had a severe medical emergancy. When Mandy called to schedule for the repair I told her I couldn't come in right away because of my dog. Not only was she very understanding, but we received a very sweet handwritten card a few days later wishing our dog quick healing. Suburu is a dog friendly company and Mandy went above and beyond sending us such a thoughtful note. I would certainly recommend!

I recently leased a new crosstrek with the help of Doug & Josh. They were so helpful. What a great team. This was by far the best experience I've had. The guys answered all my questions and went above just selling me a car. I appreciate their honesty and friendliness. I wish I could give them ten stars. Thanks autonation!!!

I just want to thank everyone for the great help I received while purchasing my Crosstrek. The staff was amazing, so friendly and appreciative of my business. I know if I need advice or help with anything they'll be there. Thank you so much for making this the best car buying experience so far.

Amanda was our sales person and she was awesome. Not only was she very knowledgeable about all of the cars, but she made car shopping an enjoyable occasion. We had a good time with her and our daughter enjoyed her so much that she is planning on getting her next car from her. Thank you so much Amanda. Carolyn

Josh was an excellent representative for AutoNation. His positive attitude, along with his automobile knowledge, made our vehicle shopping easy. Not only was he patient with our decision making, but brought us water and easily answered all of our questions. The company is fortunate to have him as an employee. The reason that we selected four stars rather than five on the buying process is that we felt it took an exceptional amount of time to prepare the paperwork. If the process for that portion of completing a sale could be reduced, I'm sure that customers would appreciate it.

Amanda was fantastic. She had a smile on her face through the whole process which helped ease the anxiety that comes with buying a car.She was patient, kind, and willing to find any car I wanted to test drive. She also helped me get the best deal I could get even if that meant less for her. I am not sure I would have felt comfortable making a purchase if not for her help. I would recommend her to any of my friends or family.

Auto Nation Subaru of Spokane was wonderful to work with. The entire team helped in the buying process and it went smoother than I was anticipating. Amanda the sales representative was amazing and such a joy to work with. Her positive energy and willingness to help me find the best car for me really sealed the deal. The managers were willing to negotiate deals with us and ended up selling the car to us for the price we (my partner and I) wanted. I ended up wanting to take off an extended warranty the day after my sale and they met me in the morning to redo the paper work. They were very fun and pleasant people to work with.

Justin Johnson is the best! I showed up on the lot looking for a used vehicle. Justin listened to what I wanted. He made sure that he asked me colors, options, and most importantly-what kind of vehicle I was interested in. We joked, we laughed, he made the experience fun and not stressful. Car buying is usually such a drag, sales associates are so blah, and the finance guy is always a bore. Between Justin my sales guy, and Mike my finance guy.. I could not ask for a better team. Thank you again Justin Johnson, and Mike for all your laughter and excitement.

Josh Miller has been the best Sales man hands down for Autonation in my opinion. I have been with Autonation for years and Josh has supplied the best service!! He cares for his customers even when the car you buy comes off the lot! i also referred a friend to Josh and my friend happened to buy a new vehicle as well! Thanks josh/ Autonation Team!

Josh was very professional and made the entire process a very positive experience. He made sure that I was fully informed about the vehicle and that he would be there in the future if I had any questions or concerns. I would definetly recommemend him as a a salesman for others. I was super impressed with the quality of the other staff members and the very classy facility! Great experience! Josh is a top notch salesperson!

My wife and I recently bought a 2013 certified pre-owned Subaru Outback from salesman Doug Fredericks at AutoNation Subaru in Spokane Valley. Doug is retired military, knowledgeable about the technical aspects of the cars he sells, and is an all-around great guy! He also has some great stories. My wife and I will return to see Doug when we buy our next car. Very satisfied customers!

An overall wonderful experience! Joshua Miller was a wonderful saleman. He showed me all the options the were right for my needs. My husband and I will definitely be back and absolutely love our new car!

Thanks AutoNation for your well wishes for us! I just can't tell you enough how wonderful Mandy Carstensen was with us! We are HUGELY satisfied and happy with the service, information, and just plain representation Mandy Carstensen provided to us in doing business with Suburu!!!! Great kudos to you for hiring such a delightful and knowledgeable person to be a front face person to the public!!! We enjoyed doing business with you all!!! Thanks again!!!

I loved the entire experience! Great staff, great selection. They will get you any car that you want even if they don't currently have it on their lot, quickly too. They sell multiple brands so they don't try and convince you to buy only what they have on one lot. So attentive to my needs and made sure I left with the perfect car for me! I would recommend anyone in the market for a car to go to AutoNation Subaru!!

Doug Fredericks was my sales person. He did an amazing job, was helpful, answered all my questions as they arose. I love that Auto Nation provides "pit stops", topping off of fluids for life. Will recommend Auto Nation to everyone I know looking for new or used cars. They worked well with the budget I had. Appreciate all that they did for me.

Doug Fredericks was my sales person. He was so helpful. Answered all my questions that came up and if he wasn't sure on the correct answer he would find out or let us know the right person at ask. We met so many of the different managers and I was reassuring. I love that Auto Nation provides "pit stops" where I can pull into any Auto Nation and they will check the fluids on my car. I will let everyone I know that is new or used car shopping to make their first stop at Auto Nation. Absolutely pleased with my experience!

Had a great purchasing experience. Helpful, professional. Will suggest to everyone I know that is car shopping to make their first stop at Auto Nation. No dissapointments. Love the idea of the "pit stops" that they provide!

Buying a car can be stressful--it's so much of an investment and there are so many great cars to choose from! The Autonation Subaru shop in the Spokane Valley did a great job giving me information and being patient with me; they presented me with many choices, and they made sure to answer all of my questions. Josh MIller was especially great to work with--I hope that his boss gives him a raise!

Josh Miller was great to work with, he made the whole process of trading in my forester for a crosstrek very easy. He was very knowledgeable about Subaru's and was excited to share that with me! In my past experience when you get to the part of dealing with the finance guy things get ugly, this time it was a breeze Shawn Duncan was amazing and it was painless!!! A big thank you all!! Love the new car and will always come back to AutoNation!

I stopped into the Subaru dealership to look at the new Legacys. My salesman Keith Moors was awesome to work with and very knowledgeable on all the cars on the lot. Keith answered all my questions and was very patient! The dealership was also very clean and everyone was so friendly and great to work with. Best car buying experience I have ever had! Also, the Subaru Legacy is by far my favorite car I have ever owned! It rides great and the gas mileage I am getting is insane!!!

The selection of vehicles and knowledge of the staff was phenomenal. By far the best customer service around. I would highly recommend Auto Nation Subaru Spokane. Ask for Doug and he will set you up with the perfect car.

My husband and I stopped at AutoNation because we were shopping around and had time to spare in between appointments. We told Josh what we were looking for in a used vehicle, the must haves and what not and he said he had just the vehicle - a Subaru Tribeca, that it hadn't been on the lot long. He took us for a test drive and so we started the paperwork, we had to leave for my next appointment but came back afterwards. We ran into a glitch where my trade-in was showing up as a total loss but Justin helped us out with that; working with our insurance company. Overall they were able to get us into the Subaru Tribeca without a whole lot of hassle, Josh was great help and even brought our vehicle out to us since we couldn't take it that day due to it needing the safety inspection, but they let us use a loaner which was awesome - it was a Subaru Forrester. If I were looking for a smaller AWD that Forrester would have been a dream, 25mpg! can't beat that! Anyway Josh drove our Tribeca out to us and we swapped vehicles and I really like my Tribeca, it has a smooth ride and the overall experience with AutoNation Surbaru was great and I would recommend family and friends to go there....they know how to take care of you without being really pushy.

I was looking online for a new Forrester and put some email out there trying to find a good deal and I got a great price email back to me very quikly and it was $1,100 cheap than anything I had seen. I still was skeptical that the price they gave me was the best so I continued to shop around and no one could come close. I went to the dealership and met with Duane Montague and he was the best thing that could've happen. He made my wife and I feel that we had a choice we were able to assk a ton oof question and he was very knowledgable. My wife and I second guess ourselves over and over. Duane never pressured us he just gave us tools to make a decision that was good for us. We also dealt with Daniel in finance he really seemed he was there to help us. He gave us many options and great rates. We ended up getting a couple plans because we were in a rush we had our 3 month old with us. We went home and changed our mind on what we wanted a refund for two of the plans. Daniel was all ready for us when we came in and had a great attitude he really capped our great experience helping us get exactly what we wanted without pressuring us even though it took money away from him. Go Cougs!

Time for a new Subaru so we looked up Auto Nation online to see what they had to offer. Their selection was great so we went down and met Joshua Miller who was very helpful and found the perfect car for us at a good price. I absolutely hate to go through the hours of haggling and paperwork but our experience was awesome and straight forward. We agreed on a price and had the paperwork done quickly. Everybody we met was very nice including the mechanic we talked to and John who had the car spotless and full of gas for us. This was the best, least stressful car buying experience we have ever had and I would buy another vehicle from them and refer all of my friends and family to them.

I was very pleased with the service at Autonation Subaru. I was assisted by Keith Moors and he knew exactly what I was looking for and convinced me that a 2015 Subaru Legacy was a perfect car and I LOVE IT!! He told me every single detail I needed to know about that car and was very patient. My experience was fantastic! Thank you Keith!

Came in looking for new 2015 Subaru Outback. Our salesman Jordan Lollis was quick to point out 3 that had just came off the truck and needed to be checked in. Not only did they get the Outback ready for us in a very short amount of time, but the time we waited was filled with going over our new Outback. So, when we were done with signing the paperwork we were ready to go. Great experience would go back again.

The Spokane Valley AutoNation Subaru was fantastic and Doug Fredericks helped me over multiple visits in learning about the various Subaru models, finding the right car for me (Forester) and at the right price. I purchased the car for my retirement (with Spokane's activities and snow in mind) and four of my children helped me in the process with three of them actually coming into the dealership and meeting with Doug. Doug and the dealership also helped me after the sale with understanding the features of my new car. I highly recommend this dealership and working with Doug Fredericks.

We have had many rough car purchases throughout the years.....but Amanda Carstensen was a new experience for us. I didn't know which vehicle brand at first but working with Mandy was a For Sure thing. Her genuine desire to do the best she could for us was amazing. And she could even show each vehicle in details that she knew mattered to us. She and Auto Nation will be our referrals for anyone wanting a new car from now on! Much gratitude as I now drive my favorite vehicle in my life!!!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with - giving me patient and personal consideration to the details I wanted in my Subaru, staying late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation and would recommend it to anyone!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with, extremely knowledgeable about all the details of the cars, stayed late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation, and Patricia in particular, and would recommend it to anyone!

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I BOUGHT A 2013 WRX THROUGH JUSTIN JOHNSON. GREAT SALES PERSON. MOVE HIM OVER TO SUBARU AND I WILL SEND MORE CUSTOMERS HIS WAY. HE SOLD ME MY DREAM CAR. THANKS AGAIN.

Great experience! Our sales guy Justin Johnson was amazing. He took extra time with me to make sure I found the car I reallylikes. I would highly recommend him to anybody looking to buy a vehicle.

I couldn't be happier with the service I received from Doug Fredericks. I highly recommend asking for Doug if you choose to buy car from AutoNation Subaru. He will answer all your questions in detail and honor all commitments. I am very happy with my new 2015 Subaru Impreza! Thank you Doug and AutoNation for making buying a car, hassle free and enjoyable!

After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!

I just bought a brand new 2015 Subaru Impreza sedan from Doug Fredericks! This was my first experience buying a car from a dealership and I was absolutely blown away by the customer service from Doug. I am a very detail oriented person and had asked Doug endless questions! He was more than happy answer every single question I had asked. If he didn't know the answer he did his research and responded in a timely manner. I had the best exerience with AutoNation and Doug Fredericks. If you want all your questions answered and great service, I highly recommend buying a Subaru from Doug Fredericks.

After several other dealers told me there was no chance of finding me a White 2015 WRX & that I needed to broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. The customer service I received was amazing. Within minutes of sitting down with him he found me the exact vehicle I was looking for, and with extra accessories. Mike made the entire purchasing experience easy & kept in constant communication with me as I was waiting for my car to arrive. He even spent his off-time trying to coordinate transportation to get my car here before scheduled. When my new car did arrive he came in on his day off to make sure everything was ready & perfect for me so I didn't have to wait any longer. From start to finish it was a great experience. I would recommend Mike Libby to anyone looking for a new or used vehicle at Autonation.

The salesman, Josh, was fantastic. Not too pushy yet excited for me. I love the car too!