Going through a car buying experience is never easy. I came to AutoNation Subaru Spokane Valley after trying to work with another Subaru dealership in north Idaho where my experience was filled with frustration from the typical salesman gimmicks and the sales person not listening to my wants and needs and instead pushing to sell their used lot inventory. My experience at AutoNation was completely different and the hands down the best car buying experience I have ever had. I can’t say enough about Jenna G and the managers that work at AutoNation Subaru Spokane Valley. Jenna G. spent countless hours answering my calls and emails to give me the information I needed so I could make an informed decision about the Subaru model I wanted to buy regardless of whether it was new or used. Thank you AutoNation Subaru Spokane Valley and thank you Jenna G. I love my car. I loved my experience and will definitely recommend others who are looking to buy a Subaru to your dealership.

Going through a car buying experience is never easy. I came to AutoNation Subaru Spokane Valley after trying to work with another Subaru dealership in north Idaho where my experience was filled with frustration from the typical salesman gimmicks and the sales person not listening to my wants and needs and instead pushing to sell their used lot inventory. My experience at AutoNation was completely different and the hands down the best car buying experience I have ever had. I can’t say enough about Jenna G and the managers that work at AutoNation Subaru Spokane Valley. Jenna G. spent countless hours answering my calls and emails to give me the information I needed so I could make an informed decision about the Subaru model I wanted to buy regardless of whether it was new or used. Thank you AutoNation Subaru Spokane Valley and thank you Jenna G. I love my car. I loved my experience and will definitely recommend others who are looking to buy a Subaru to your dealership.

The service staff was great!

DeSean Gibson, at Auto Nation in Spokane Valley, WA, was excellent from the sale to us to showing us everything about our new car. Even afterwards and getting home he's willing to help us make sure everything is running properly in our new car. Would recommend them highly to anyone.

If you're going to this dealership, ask for James Brown. Very knowledgable about the products. Conducts himself like a real professional Truly goes the extra mile to help his customers. To sum him up, an exceptional human being.

If you're going to this dealership, ask for James Brown. Very knowledgable about the products. Conducts himself like a real professional Truly goes the extra mile to help his customers. To sum him up, an exceptional human being.

I would buy another car from Sam! No pressure and willing to go the extra mile in making the sale! Thanks again Sam!

Austin was great and very helpful. The sales experience was really exceptional. The finance was a little bit shady. Felt like I was manipulated in a very friendly way. I was suffering from a health issue so was not quick enough to catch what was happening at the time. Still overall the price was great the additions were questionable and the loan terms were probably not in my best interest.

We purchased a outback on January 6, 2021. We had the pleasure of dealing with Austin. Austin spent the entire day with us showing new and used cars. He was very personable we felt no pressure from him. He was knowledgeable about the different cars. He is truly a asset to the company. Thank you Austin for your time and patience and helping us pick out the perfect rig, we love it

I Could not possibly have been happier with the way the good folks at Auto Nation Subaru took care of me! They made me feel like a very valued very valid customer while addressing all of my concerns in the most professional manner possible! That the vice president is actually going to say they have won me over as a loyal customer for life! I would highly recommend others to use their services! I felt like they exhibited more integrity than any other Auto facility I have ever dealt with! Particularly in the case of AutoNation Honda! Surprised that they both carry the same Auto Nation branding as the service between the two is as different as night and day!

I liked the no haggle pricing. Other dealers would not list the price.

We purchased an outback on January 6, 2021. We had the pleasure of dealing with Austin. Austin spent the entire day showing us used and new cars. He was very knowledgeable and patient with us. We would highly recommend Austin if you are looking for a new rig. Thank you Austin for your expertise and finding the perfect rig for us we love it.

I brought my car in for an oil change and tire rotation. The lobby was open so I was able to use the work station which was very clean, and all people in the area were wearing masks.

Without a doubt I would have no hesitation to buy another Subaru from AutoNation! They were absolutely amazing to deal with and went above and beyond,From the sales Manager Gail to our sales person Jared everybody was top notch and I couldn’t be more pleased!

Bought my Forrester from here. Everyone was super helpful. Went for the first oil change and it was still a pleasant experience. They were very busy those so it was a longer wait than what I expected.

Always friendly and does service in reasonable time

These guys are the best... Fast, efficient, curious, knowledgeable, and thoughtful! I could'nt ask for a better auto company! I'll put my trust in your company.

Very pleased with accuracy, timelinness and extremely nice sttaf's attitude and serbice on general. Would strongly recommend my friends to use these people when they need any service.

Austin Larue helped me get in a 2018 legacy for the winter! I'm happy to say it was a great deal, fantastic car, and he did a wonderful job assisting and providing information along the way. He wasn't an over aggressive salesperson. He seemed to provide honest insight and the car sold itself. Thanks Austin!

Drop my subaru for recall to take care. They finish it next day what a great service thank you will come back again

Generally a positive, friendly staff and good service--long waits sometimes, but they're very popular. One recent issue, though: I brought the car in for a passenger-side airbag recall. I had bought the car here a year ago, knowing about the recall and being assured it had been completed (and that you weren't allowed to sell a car with an open recall issue); I even received a service checklist that listed the recall issue, with "no parts" identified as action taken. Staff told me it could take a few months for the repair to be documented to clear the recall. I kept getting notices about the recall, so asked the shop to check--they discovered it had not been completed. I certainly wish this had been done before I was allowed to drive around for a year with passengers in the car and an active recall.

While customer service is a thing of the past at many companies it is alive & well at Auto Nation Subaru in the Spokane Valley. Micheal the service manager is on top of his dept. Taking care of the customer is his top priority. His crew work hard to get things done in a timely manner. I also appreciate the greeting I received from Sales Manager Gail Swenson. What a great overall dealership! I have purchased over 30 vehicles in my life time & this purchase of our new Forester Touring model in Feb. 2020 & the follow up service has been the very best .

I bought a car 2 years ago from here and have had nothing but trouble. I smelled oil right away and was told that it was probably just oil that had spilled, it only got worse so when they finally looked at it there were 2 leaks that I ended up and to pay $2500 to fix due to time lapse. I go in for regular oil changes and do not drive the car often. Now just 8 months later I am having more trouble, they said it was the short block and it will be costing me $5500. I always heard they were suppose to be a great company but my experience has not been great at all. I will not recommend this place or return to buy another car. Oh they wanted to charge me like $100 for a missing lug nut my son in law went and bought one for $3.99 and put it on themselves

Great service. Offered a loaner, was done before the time suggested. Offered advice. Great

Friendly, knowledgeable and speedy!

Great place, amazing GM (gave out burritos on Christmas Eve), team will work with you and not push you to buy something you do not want. Best salesman is Austin Larue super nice and helpful, he worked with my schedule to come in and helped purchase my vehicle on his day off. 10/10 would recommend.

My experience at SUBURU was very positive. Cordeau got everything done on my car in a timely fashion.

Caleb was wonderful to work with and made the purchase of our new vehicle a smooth and easy process. Typically, buying a vehicle is a long and arduous process, but he really made it easy - and bonus - our 5 yr old daughter loved him! We enjoyed working with him. Highly recommend.

Service was very good, very kind staff. Took only a few minutes longer for oil change than I was told, which was no big deal. My only complaint (not during this service vist, but one prior). My infotainment center had to be replaced and I found scratches on top of dash by display. I did not notice this until I left the dealer and a few days later.

The staff were very friendly and there were a number of the kind of cars I was looking for. Paul was our sales person, and he was thorough and patient with my many questions. His manner was kind and enthusiastic, and made buying a car a pleasure. When we need another Subaru, we'll be returning, and we drove all the way from Kalispell.

Ran my credit and didn't have me sign off on it and were really pushy when I told them I was going to keep looking after they were only showing me cars that didn't fit my budget. Really dissatisfied with my service.

Bought my new Subaru Crosstrek at AutoNation in August 2020. All employees we interacted with were very helpful, professional and personable. Had my car in for its first service this week. Got there an hour early due to weather and it was no problem...they got the car right in, serviced and was on my way within an hour. All service personnel were equally helpful, professional and personable. I would recommend AutoNation Subaru in Spokane, WA for anyone interested in great, reliable and dependable vehicles!

They were very accommodating when I was late for my appointment because my car wouldn’t start. I feel that I received special treatment when my battery was replaced.

They changed the oil, rotated the tires, and did the multi-point inspection. My husband had taken the car in and when done they just handed him the paperwork and didn't go over anything. On the multi-point inspection report there are some notes for items needing attention. Unfortunately I can not read the handwriting. I called to inquire what it said and was told the advisor had left for the day and they would have him call the next morning. No one has ever called 4 days later.

Getting an appointment for the 30,000-mile servicing was easy online. Check in was fast and the staff was friendly and helpful.

My time at AutoNation was quite pleasant. The staff was helpful and Calab was attentive and understanding about what I was looking for. He didn't pressure me to sign early and he was helpful in getting over all of the bumps we had getting all the correct paperwork in order.

Cordeau, my service rep is very helpful. I have worked with him before and he does not disappoint. He explained what service needed to be done and explained the process. The customer waiting area was clean and tidy. All in all a great experience.

My experience with buying a new vehicle was very good. On November 11, I visited agency to look at the Subaru ascent. I was greeted by Caleb Nicholls. He was knowledgeable, was well versed in the accessories and how they worked. I returned in December 1 and bought an Ascent. There was a misunderstanding as to the amount of taxes to be paid, AutoNation stepped and made it right.

I will never purchase/lease a vehicle from Subaru or this location again. I am extremely disappointed with the customer service I received and the lack of respect and integrity shown. It is a disappointment that this location does not adhere to the values of honesty and respect. I talked to several workers and was told very different things from each one. I was given an estimate for my car, and 2 months later they said my car was 5,0000 less in value (with all the same damage). The communication was terrible and I was bounced around to 3 different people who all told me something different. As a female, I especially felt disrespected. I have communicated with a manager, who said Subaru can not help with my situation and call the lease financial department, which stated I would need to talk to the manager at Subaru. Honestly, I don’t have the time and energy to try to resolve this situation and keep getting the run- around. Please do not reply with a canned comment in the responses. I have lost my trust and respect for this company because of this dealership.

Last week I took my Outback in to try to find why my car battery constantly dies. This has happened at least 50 times since I bought it almost 4 years ago. I have asked them to fix the problem ever since the first 6,000 mile check up and each of the five thereafter. They appear to never go beyond charging and checking the drain on on the battery even though I tell them there is something mechanical or electrical causing the problem. I have replaced the battery 2 times and even bought a spare battery to jumpstart the car when the battery is dead again. They didn’t follow my request again and blamed my problem on not driving enough (less than 2,000 miles in the year of COVID-19). However, I drove a total of 35,000 miles in the previous years. They did not check anything beyond the battery according to the bill. They seem like very pleasant folks at checkin but I question the thoroughness of the mechanics. I loved my Subaru but in frustration traded it on a 2018 Honda on Thursday. Enough said.

Great buying experience. Nick was very helpful and respectful

Caleb treated me well, bought me dinner at the lot because he was hungry too. Also, filled my tank when I discovered something lost in the car an returned it. Really great place. They keep the place squeaky clean, and staff are always friendly enough to chat about nothing in particular.

Scheduled a standard oil change service. Had to wait over 2 hrs for the oil change and a car wash. Could have done the job in less than 30 min myself. Lobby was ok and staff were nice though.

I was impressed with the experience of service at AutoNation Subaru Spokane. Reminder calls prior to the appointment. Quick drop off on day of appointment. Scheduled service and one added item were completed in a timely manner. Picking up the car was quick and easy. Car was cleaned while in for service. I will be back. Jim

I was able to get a same day appointment. I waited for my car and it was done fast!

I have been a customer of Spokane Valley Auto Nation Subaru since 1998 and, as always, recently had excellent service on my 2003 Forester. The Manager, staff, and technicians make a wonderful team, very friendly and most helpful answering questions, making sure that every item necessary to fully cover vehicle service details is taken care of. The work is always completed on time and, at check-out, the customer is given an explanation of the vehicle's updated condition, as well as offered any available discounts. The whole facility is immaculate which, including the constant customer care, gives everyone a high comfort level. Congratulations to everyone - YOU ARE THE BEST! Jean Dallas

I went into AutoNation looking for a different vehicle. They listened to my concerns and helped me find the perfect car for me. I was fairly picky on what I was looking for. My salesperson name was Austin L, he did whatever it took for me to get into something that was ideal for me, that fit into my budget. He didn't just get me into something that I wouldn't be happy in. He waited and talked with us while we waiting on the finance guy. Gave me and my spouse privacy when it came time to talk about what we wanted to do. I would go here again and send family and friends here 100%. Autonation took care of me! Thank you!!

Have my Subaru Forester serviced at Autonation Subaru . This experience is always enjoyable . Every one in the dealership is friendly and goes beyond to make me feel appreciated Thank You Bill Pease .

I waited 2.5 hours for a simple oil change

Matt Pennell was awesome. Even though we didn’t end up leaving with a car, we couldn’t have asked for a better salesman! Matt was down to earth, not pushy and really knew the ins & outs of the car we were looking at. Best salesman we have worked with before at any dealership. Thank you Matt! Hopefully we can do business with him in the future

Jon Baxter was courteous and knowledgable. He got us a good deal on a very nice car. Jon made the car easy to buy with no games played, just straight forward We would send our friends to Jon and we are very satisfied with the Subaru dealership. I know they will take care of us. A+ all the way!!

I really appreciated the knowledge of the service department personnel. I wish that the mask mandate were reinforced inside the dealer as some didn?t have their masks on and others had them incorrectly. I feel really anxious waiting inside since it was too cold outside.

Great customer service. AutoNation Subaru is a great dealership to do business with!

Always a pleasure. Fast, efficient and friendly. Been going there for years and they will continue to be the place I go .

The service was professional, efficient and kind!!

Had a wonderful experience with the people at AutoNation. Mike and Greg were both very helpful in finding me the car that I have been wanting for a long time. Most importantly I didn't have the pushy sales vibe from them.

Very satisfied with service received

Great service, Very polite and professional. Not pushy at all. Answered all my questions and repeated them when asked.

Austin Laruea was extremely helpful. Went above and beyond to keep me happy! So many cars to check out and I found the one I loved (not what I went in to get). They did all the financing and paperwork there making it much easier. All the while the young man was trying to keep us as comfortable as possible. Drove 2 hours from Lewiston just to work with them in Spokane. They have their stuff together and know what they are doing. Thank you

I’ve been a consistent customer for 2 years. I took my car in to have my new all season tires swapped for my snow tires and a couple other services. I picked up my car up at night and paid $450 for all my services. The clerk before I left suggested opting in for the text service for the “quick reply” I did and left. I didn’t realize it at the time but when I got home I realized the service center did NOT give me my tires back. I texted at the very next morning 6:12am and called multiple times on the “direct line” and no one text or called back all day. I finally got through at 3:30pm with the general number to have the receptionist tell me I could come get my tires. No manager cared to talk to me and no one had any explanation for the complete lack of communication and attempt to keep my property. Very shady!! Completely disappointed!!

Caleb was amazing! Helped me found my perfect new car! Everyone that works here is super friendly too! Next car will be purchased here!

Nice friendly people. Have done business with them for many years. Love my Subaru! I'm on number 4! They are the best running cars. Thanks Autonation!

Great experience in the customer service, clean waiting area

I was in just looking to test drive a couple of cars, more specifically Subaru WRX. The first one I test drove was an automatic WRX and it was alright just not the right feel for me. Then I drove the second one and it was a manual WRX. I knew this one was the one. It drove smooth and shifted smooth. Couple days went past and then I was walking out of the dealership with a 2019 Subaru WRX.

Service was excellent. Brought my car in early and they started right on it. Kept me informed every set of the way. Also washed my car.

My experience with every person I deal with at AutoNation Subaru Spokane Valley has been exceptional. My routine maintenance was done and a rock chip was fixed (the best I have ever seen) all in a timely manner. They tell you how long it will take and then check back with you, to let you know where they are in the process.

We are so grateful for the friendly, extremely helpful and no pressure sales personnel. Our salesperson, Ken explained all the features and showed us how absolutely every worked and even set up our phone connections for us. The prices seemed reasonable and there were lots of options to choose from.

They went out of their way to make sure everything I needed done to my vehicle was finished. They contacted me every step of the way to verify this was what I wanted done. Way to go!

Just had my wheels changed for the winter, and an engine check up, and as usual the service and work were great. Have purchased two SUVs from them over ten years and wouldn't go anywhere else. Great job guys!!

Subaru AutoNation has treated me very well. They've helped answer every question I've had about my Subaru.... and I always ask a ton of them.

Austin LaRue helped me find my new Jetta and I couldn?t be happier.

I had a great buying experience! The gentlemen I worked with were professional, no pressure, and found the exact car I wanted and got it to the lot for me. I will definitely do business with them again in the future.

Thanks for the great service while buying my Outback Touring. It was seamless. I appreciate everyone who helped especially DeSean.

Friendly. Taking notable Covid 19 precautions to keep customers safe. Timely and honest car service.

They are very accomadating , and the showroom waiting area is very nice.

Easy, seamless buying experience. Salesman was helpful and knowledgeable, not overbearing. Other staff members I worked with were also great.

Just bought a VW Jetta from Austin LaRue. He has helped me greatly, even with minor issues... the entire staff was 👍. Highly recommend working with Austin.

My Salesman Chad was great! Along with everybody else, very friendly, highly recommend!

Since owning this car this is where I have gone. I was taken care of immediately. I waited for my car for just an oil change and tire swap (regular to winter). I provide my tires and wheels that I bought from them so no charge for this. Surprised how long it took and never received any kind of update while waiting. I was given (used my coupon) a great discount which made up for the wait. The person I normally deal with works from home During this pandemic and I miss her. Overall great service and employees

5 star service!! Caleb went the extra mile to show me the vehicles until I found the one I wanted. He was patient and very helpful. Very appreciative for all of his help and the help of everyone else at Appleway Subaru. Thank you!!

It took two and half hours for a routine service that shouldn't take more than a hour. There were greasy handprints around the glove box and the passenger area from when they changed the cabin air filter.

I always have a great experience at Spokane Valley Subaru. I went to get regular maintenance done and also ask about a headlight I was concerned with. Jacob help me out that day. He found out that the headlight was under warranty and made an appointment to have it taken care of. Jordan checked me in that morning and called mid way through the job to let me know how long it would be. She also ordered me some touch up paint for a small scratch on my car. The staff are always friendly and efficient. Thanks I'll be coming back for all my Subaru needs.

Friendly and professional service

Fast, efficient and experienced ‼️

I recently bought a Forester and soon received the new registration and license tabs. I had trouble taking off the pink frame so I could put on my personalized plates. I went to the service department and the frames were removed and plates installed with no issues. The young man who helped me was cheerful and acted like it was his pleasure to help. I appreciate the attitude and willingness that everyone at Subaru has.

I can’t thank the team enough for working out the details to help me secure the vehicle I wanted. I had been searching for months, and I had almost settled on a vehicle located out of town when I found this one online. I had previously been in contact with Nick Phillips regarding a different vehicle, so I reached out to him again when this one showed up in a search. Nick was responsive and contacted me immediately when the other reservation passed. He kept me informed throughout the entire process. I had the vehicle out for a test drive and received a message from Nick that an item we’d discussed was not posted accurately. Nick was not in a position to be able to remedy the issue, so I reached out to Jeff Gerken, the General Manager. There are managers who do the right thing and managers who do not. Jeff made my situation right, and I was able to move forward with the purchase. I have the utmost respect for his integrity and willingness to provide the best customer service. He did not argue with me. He just remedied the problem. Oh and on his weekend off! Talk about taking fantastic care of your customers! I’m also grateful to Cole for coordinating the finance details and explaining everything thoroughly so I could make educated decisions. I don’t normally believe in adding on extras to my purchase, but what he conveyed made sense and there was no pressure in my decision to add on some extra protection for the maintenance. Thank you for everything! I will be sure to recommend this team to anyone I know looking for a Subaru!

Good place, great cars, uh, it’s nice

I thought my windows were broken (wouldn't go back up) ... they got me in to drop my car and drove me back home. It was going to rain so I had to get this fixed right away! Turns out the lock out button was stuck... I didn't even know that button was there. They didn't charge me for wiggling the button back up and came to pick me up to retrieve my car. I love these guys... they are just like this every time I'm in for routine oil changes etc.. great people.

Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient. Amazing Service

Service was good, disappointed in the cleanup. Had the car washed after service no vacuuming of the car. My normal mechanic Ray and Roy's do that.

Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient.

Very efficient check in by Jacob. However, it seems like 2 hours for a grease and lube job is a bit excessive

Nice people to work with.

Extremely friendly service, clean facility and very welcoming.

Austin LaRue, I just want to say thank you for being a great Salesman! This was my first time buying a car and it took less than 3 hours to walk out with a car with a great deal. If you plan on going to this dealership ask for Austin, he was personable, nice, dressed very professionally. Had the upmost positive attitude in making sure I got a good deal! Overall this dealership deserves 5 stars.

We found the listing online for a used 2018 Honda CR-V on the AutoNation lot in Spokane Valley. After speaking to the online sales manager, Mike, who took the time to thoroughly look over the vehicle for us and communicate any imperfections, we drove 4 hours from Montana to test drive the vehicle. This was by far the absolute cleanest unit that we were in while shopping around. The auto detailing shop was spot on! There wasn’t a speck inside or out, it was beautiful. The sales staff was friendly and attentive. The one thing that didn’t go quite as smoothly as we had hoped was that we had to wait an hour and a half to check out with the financing department even though we were paying cash. But once we got into financing, Brian did a great job! Again, friendly and efficient. We would definitely recommend AutoNation Subaru to our friends :)

My car has undergone two major repairs this year. The work has taken considerably longer than estimated for each repair. Also, each time the work was completed I found a couple of loose or missing bolts. These were not serious but makes me question the mechanic's ability or whether he/she was simply hurried and not paying attention. However, the service staff is very helpful and service mgr. Michael Stewart is first class. The staff is also way more helpful than that at our other Subaru dealer.

I went thru Subaru of America. They covered the cost of all repairs. The service team was awesome at Auto Nation.

Nice all around service. car is great. place was clean and everyone was pleasant.

Good service, easy and straightforward.

I had never had a brand new car I went to Autonation because I knew I wanted a Subaru. Tyler was the best ... very helpful knowledgeable and professional. On our first trip in my new Outback we got a rock in my windshield. We took it in and less than a week we were all fixed up. At our 1st oil change and service Brandon was awesome ...my name on the board was misspelled He changed it just because. It isn't the big things in life that matter the most to me its the common decency & kindness that people have for others! Best group of people I have ever had the pleasure of meeting!! Highest praise to all at Valley Auto Nation Thx guys!!

Great customer service, matched price from another dealer. Each salesperson seems to be linked to one brand of the many brands under AutoNation. That being said, the salespersons work well with each other and if you decide to buy a different brand they work together to make you happy. We had 4 different brands we wanted to compare. Started with the Toyota Rav4 but bought a Subaru Forrester because it fit our needs better. A big shoutout to salespeople Tyler and Jupiter. They made our experience fun and stress free!

Had car serviced. staff very friendly, but suggested work not necessary based on inspection not requested. Quoted time for recall service almost tripled with inspection.

Great customer service 👏

Very accommodating and negotiations were professional and personal

They are super friendly and always get the job done. They go above and beyond every time I’m there getting service done. I appreciate their friendliness and for always making sure that things were taken care of and if they weren’t then they always make things right immediately. Great place to go to get the best service!

Greg took all the time we needed to help us get the exact car we wanted, there was no pressure to buy quickly. The icing on the cake was answering my concern that Foresters have not had a temperature gauge previously. He researched it, found a way to display it, and had it set as the default display when we took delivery on our car. ** Never buy a car until you have paid a visit to these great folks! **

This was my first service on my new Ascent. Check-in was easy with a friendly service advisor. The complimentary car wash was much appreciated...the car needed it! I will be back.

thanks to the crew at Autonation Subaru service. Great job like always.In and out like a breeze and explanation of service was spot on.

They had a limited number of 2020 models available so our car purchase took a large amount of time before we got to see a car we wanted.

This was my first time taking my vehicle in to be serviced so it was free. The service time is what I expected, and they took care to keep the inside of my car clean. I had the outside cleaned and it looked very good when completed. I will use them again for the next oil change/service.

Thanks Mike Mackey!

Jacob is a great person would definitely recommend getting work done here. They go the extra mile just to make sure your taken care of. Thanks for taking care of my subaru sti

I’ve always hate looking at purchasing a new car, but I must say that Tyler from AutoNation Subaru Spokane Valley made my experience a joy. Along with everyone else at this location. Took my car in for my first oil change last Friday and Brandon at the service desk was a pleasure to work with. I would recommend this great dealership to anyone who is currently looking at buying a new car. They are the greatest. Thank you everyone who made my day a great one.

I attended AutoNation of Spokane because I was selling my 2018 Volkswagen Tiguan to them. They offered me the best deal out of nearly every dealership in Washington state. I didn?t buy a car from them but anyone who does will have a excellent experience. The whole environment and experience was fantastic, the building is new and clean, the staff are extremely helpful and are just a joy to chat too. The facilities there are really actually nice and overall my selling experience with them couldn?t have gone smoother. Shout out to Greg Roland who works there who dealt with my whole selling process. Absolute gentlemen and it?s really nice chatting to somebody who is a car guy. Not only did he know a lot about Subaru?s of course but he knew of plenty of other cars and models which made the experience even more personal. It felt like I was chatting with a friend vs an employee. Highly recommend them.

I wrote a review and they removed it , So I will try again if not I will review it somewhere else , we bought a new Subaru Forester 2020 and the salesman forgot to inform us that there were 3 level packages on the Subaru foresters , We liked the options on a use2019 Cross Trek and asked if the forester had the same , We were told you would have to buy a Year new Forester in the premium to get the same options , So we moved on to buy a New 2020, Then after a week we discovered the options were not there , Called and were told there are 3 Premium packages , And ours was the first package , And didn’t come with the options we Wanted , Salesman. Knew what we were asking for in the cross trek and should have told us about the 3 different packages before buying the forester Update : After review the owner responded asking to contact the GM In regards resolving this rating . called and left Email for the GM and never heard another word back from Him

Super long story short, I was having issues with a different Subaru dealer in Downtown Spokane. These guys actually answered their phone and gave it to me straight on what my options and costs were ($100 best case scenario versus thousands of dollars for worst case). I signed my soul away because I needed my Subi to live again. A soul for a soul(worth)...Anywho, these wonderful people were able to fix my car within a few hours after a VERY short notice I'd given them when I showed up at random on Saturday during Labor Day Weekend. The shop guys were able to repair my car with the best cast scenario for everyone. They could have totally lied, screwed me out of my money (which I would've paid from my desperation they so obviously saw), but they didn't. They put my needs ahead of theirs and reassured me the customer was taken care of. This was the first time I'd ever been here, but they gained a new customer for life!

Overall it was fine with a couple of things that could have been better On cleaning the interior, it should have been explained that the cleaning was only a spray and I would have opted out of it. Also, when I called to say that the windshield reminder for the next oil change was not there, I was told you had stopped doing that. So how do I know when my next oil change is needed? Do I just have to try to figure it out myself?

I have never been treated so well. Everyone you deal with is so nice and helpful. I was impressed last time I was there and even more impressed now. I love my Subaru. I bought one in 1999 and still have it. I loved it so much had to get another one. I had a rock hit my windshield and had to get it replaced.

Great experience 11/10 would buy a car and services here again!

It took a LOT LONGER than I was told it would to fix my recall - I was told it would take just over 3 hrs (plus another half hr for the oil change) ... it came out to almost 5 & I was asked to wait another 1 hr for the car to be washed (I opted out of that part) ... thank gawd I've got friends that picked me up cuz I can't imagine having to wait there for the time it took! On the bright side, the people were courteous & friendly but if you need more mechanics - HIRE THEM

Purchased a premium Subaru Forester 2020 , We were previous looking at used Foresters and cross treks, And like the options on the cross trek 2019, That the forester 2019 did not have , And was told that you would have to buy a 1 year newer to get options the cross trek has to have on the forester , So we bought 1 year newer the Forester 2020 , Not the the Base model but the premium Model , And sure enough it still didn’t have the options the Cross trek 2019 had , and this is what we we’re told , But didn’t realize it til after we bought it , we only test drove the cross trek 2019 and the forester 2019 , then when we went to look at the 2020 foresters there was a base model and premium sitting there , we bought the premium thinking the options were there and were not very disappointed

Executive Summary: The Autonation Subaru in Spokane Valley has provided the best car buying experience I've had. The car was priced fairly. I couldn't recommend De Sean (Sales) and MIchael (Financing), and Brian (management) enough. They're professional, authentic, and generally good people. Context: This review will detail the car buying experience I had with the De Sean and the AutoNation Subaru team. I'm located in California. I found the car online, sent in an application for financing, and was contacted the same day. Initial Contact: De Sean got ahold of me via phone promptly. Friendly guy. The first thing they sent was a link containing a ton of relevant information about the car including: photos, Carfax, and recent maintenance. He went back and forth on pricing options via text since I was buying from out of state. I received a quote for the out the door price of the car including shipping to California. Shipping cost too much so I decided to fly out. Test Drive: Five minutes after exiting the Spokane airport De Sean rolled up in the 4Runner. It was pretty baller to be honest. He had me give the car a quick check and then I test drove the car all the way back to the dealership. Aside from the novelty I thought being able to test drive from the airport to the dealership was a killer way to test the car. I had the opportunity to see how it handled on local roads, the highway, and in a parking lot. Sealing the Deal: After deciding on the car De Sean took me to the desk and we went over the car's inspection results. The inspection outlined all of the issues that the techs discovered . All of the discovered issues were covered on the maintenance receipt. I pulled the trigger and talked shop for about 15-30 minutes. Brian, a manager, also stopped by briefly to see how things were going. The team here is solid. Financing: Michael took over in financing. He was focused, organized, and friendly. Signing all of the paperwork took about 30 minutes. The only snag was on my end with the downpayment -- Chase thought it was a fraudulent charge. Driving Home: I drove the 4Runner 1400 miles south to California and the car was rock solid throughout the journey. Incredibly satisfied with the purchase. Takeaway: Other dealerships take note. Autonation Subaru Spokane Valley has an upstanding team -- they're professional, authentic, and just all around good people. Wouldn't hesitate working with them again.

This year was my second visit to Autonation in Spokane to purchase a vehicle. The process was made very easy, relaxing and fun all thanks to De Sean Gibson. He took the time to listen to each of my needs and helped find the perfect vehicle to fit them. I highly recommend paying him a visit if you are looking to purchase a new car.

I took my 2008 Subaru Legacy in for new brakes. I had 2 coupons and they used the best deal saving me about $50. I was told how long it would take. It was ready almost to the minute. The waiting room was clean. Because of the Covid 19 precautions there was no coffee. Totally understandable but you may want to bring your own. Overall a good experience.

Went in for my oil change and tire rotation. There was a known software update for my car and the dealership didn't even bother to do it or offer to do it. Now I either have to drive back there (1 hr drive) or try and find someplace with good enough Wi-Fi to do it myself.... LOVE everything else about this place but this really upset me.

The service I receive is normally wonderful and on time. This time, I waited for my oil change and tire rotation. The tech said 1 - 1 1/2 hours. So I waited and saw my car being parked and still no one came to tell me it was done. Finally after 2 hours, I walked up and asked. Yes, he has my keys and paperwork and as soon as he finished up with some other paperwork, he would get to mine. Normally, it would not bother me because I would leave with a friend and go to coffee and you would call when it was done. But, with COVID, I can't do that anymore. I would like to spend the least amount of time in the wait area. If it was going to take longer than what I was told, someone should have informed me. Again...the service and work done has always been wonderful.

Austin, Michael and Jenna worked incredibly hard to get us an incredible deal on a 2021 CrossTrek that worked out better than a used 2018 crosstrek! We never once felt pressured, but rather felt supported through each step. Everything about this experience was incredible. Thanks AutoNation!

Great doing business with you very pleased with the quick responses to questions and the excellent customer service

Went to Auto Nation Subaru Spokane Valley. Our salesman Caleb Nichols went above and beyond , spent almost all day helping me to find the right car. His friendly personality and professionalism was top notched. Would highly recommend him if your looking for a new/used vehicle.

Fine job, nice people,recommend to everyone

Typical car dealership, take your car , can’t talk to the mechanic. Little or no feedback. Hope they did the job right.

I was a little nervous about coming to the service department after reading not so favorable reviews, but, I decided I would make up my own mind. The staff was super courteous, helpful and friendly, especially Brandon (if that is his name). The wait time ended up being WAY longer than expected, but he apologized numerous times and didn't charge me for the rotation and car wash. I totally appreciate the acknowledgement about the time and his efforts to make me feel whole (lost time vs discount). Would definitely keep coming back.

My main issue with the Appleway Suburu service center is how costly all of their work is. I put $3000 into my car about a year ago and this latest repair was over $1000. You would think in the days of Covid they could help somehow! I got a coupon that reduced my payment total by $110 and then at the very bottom of the invoice they added a $43.11 “shop charge”! I will go elsewhere next time!!

Excellent service on sales and customer care!

They were fantastic! I dropped my car off in the morning & got a loaner car, new 2020 legacy, to head to work. I got a call it was finished & I let them know I was at work. They told me no rush. I had to call because I was a few minutes behind leaving work & got there about 5 minutes after close. They were so kind about it & still went over the mechanic notes. I really appreciated it. Plus they washed the outside & sanitized the inside.

Process was smooth and straightforward, got a really good deal too.

Outstanding service! It’s great that they offer shuttle service so you don’t have to sit and wait. Very helpful staff!

Wonderful dealership. I have purchased three Subaru’s from them, and always have service done there.

Wonderful dealership. I have purchased three Subaru?s from them, and always have service done there.

This place is just straight up great! For buying cars new or used they aren't pushy and actually do what they say. Before I got my current vehicle I went their looking for a used suv type. They said they had none but would call me when anything came in and they did! As for service the process is easy and they make every detail clear. They out line the cost, parts, how long it will take and what the problem is in a clear polite way. The staff are friendly and helpful. The facility is clean and organized. Way better than litha subaru.

We picked up a 2020 subaru ascent form this guys. Got to work with Michael in the showroom and Daniel to help us get all finished up. These guys really made the process quick and painless. I would recommend these guys 10/10. Very professional yet personal at the same time. We will recommend Auto Nation to all of our friends and family.

We have been customers of Automation Subaru since purchasing a new Impreza in 2006. We are on our 3rd new Subaru and 5th Autonation vehicle. Stellar sales staff, fantastic service department (and there are some terrible service departments in Spokane). Highly recommended for sale of new/used as well as service!

They made promises they never kept. When they washed our car it came out looking like a zebra, dirty and clean stripes. They promised to have service done within a time frame, and it went beyond that and they wanted us to stay even longer for more service. We are thinking we won't do any more business with them.

Purchasing the car was great, but as part of the deal they were supposed to schedule the car to get detailed. I had to email repeatedly to get anything scheduled. Despite emailing the sales guy who sold us the car directly twice, I have never received anything from him. Instead, I was passed of to someone who actually got things done.

When I purchased a used Forester 3 years ago the 125 point inspection showed everything was ok. Two days later I brought the car back and told them the battery was shot, they tested it agreed and replaced it. The following week I had the brakes tested. There was only 1mm of pad remaining. They agreed and replaced them. I noted that when I bought the car the engine had been steamed cleaned. Three months later and 1200 miles I noticed oil on the garage floor, The head gasket needed to be replaced, at my expense, but not by the dealership. I am sure it was already leaking when purchased. No one at the dealership would ever respond to my calls. The only reason I was there recently was for a free oil change.

They are easy to get an appointment with as they take my schedule into consideration. I also appreciate their willingness to answer any questions I might have about my Subaru.

Very good sevice. Kirbyfound me just what wanted.

Just over a week ago we purchased a 2015 Subaru Forester. The whole car shopping thing is not appealing to me, so I was able to ask for quotes via email and was contacted by Patricia Hawley with a quote. I informed her that we had been given a price quote from a dealer on the west side that was acceptable to us, but I would prefer to purchase here locally. AutoNation was able to meet the price and we were able to purchase here in Spokane. The whole process was not the least tense or un-nerving. Patricia was very good to work with and in the process we learned that she also sold my son a Subaru Outback in 2010. It was a good experience and I want to thank Patricia and all the staff at AutoNation Subaru. I am sure I will enjoy driving my Forester for many years. VER E. WALKER

I brought in my 2015 Subaru Forester for a recall inspection of my rear coil springs. The service representative was very helpful and courteous, and the work - replacement of the springs, as well as the oil and filter change I requested - was done in about 90 minutes. The waiting area was comfortable, and in respect of the COVID19 pandemic, plexiglass panels had been installed in computer work areas. Unlike prior to the virus, there were no donuts, and no drinks available. Staff - with the notable exception of the dealership manager - were wearing protective masks.

We have had nothing but good experiences when dealing with AutoNation Subaru of Spokane Valley. The staff is friendly and professional. We will return.

I had the most amazing salesman, Ken Mobley he truly had my best interest at heart. I would so recommend him if you were to buy a car at Auto Nation Subaru.

We would recommend buying a vehicle. Subaru Spokane Valley has great customer service. DeSean our sale man along with Jared were amazing. Answered all our questions and made sure we were taken care of. Thank you for making our experience in buying a car the best ever.

I have had my 2017 Subaru Outback serviced at a dealership in Idaho since 2016, and decided I wanted to get my service closer to home. My first visit to Auto Nation Subaru was so pleasant! I was totally amazed. Michael in the Service department was so professionally courteous and helpful, and so easy to talk to. Also, the other staff members were very nice and friendly. They are truly your company's BEST ASSETS!!! Please take good care of them!! The waiting room was comfortable and appeared to meet the COVID guidelines. They found an oil leak that was covered under my warranty and gave me a beautiful loaner 2020 Outback to use for a day while they fixed it. Wow! That was fun to drive. But! I still love my 2017 Outback best. However....I know my next car will be a Subaru Outback with an automatic lift gate and the back up sensor, and I would not hesitate to buy it from Auto Nation Subaru. Thank you everyone. Stay safe and stay well!

It was a pleasure doing business with AutoNation Subaru Spokane Valley.

Tyler was thorough in providing information for the entire week before my husband and I even went in to look at models. He was kind, friendly, and very knowledgeable. Daniel was also so helpful while completing financial paperwork. Extraordinarily simple process, all while receiving a fair deal. Thanks, guys!

It was very convenient that someone came and took my car for the lube, oil and filter and returned it. It was a nice gesture that they washed the car also. I was very pleased with the service that was provided.

Super friendly, very knowledgeable, willing to take time to explain things until we were satisfied. We bought our forester at another dealership, they did not have these qualities. AutoNation Subaru is our dealer from now on!

Thanks for the great service

Great place to purchase a car brand new. The salesmen there were professional and courteous. One thing I appreciate about them is that they make sure you get the car you want and help you out on making the payments as low as possible 5/5 they definitely earned our business going forward.

Great service, very knowledgeable and polite. Had me in and out quickly with my Ascent recall.

Excellent maintenance and repair service! I have gone so Autonation Subaru in Spokane Valley for years and always a great experience! Maintenance manager, Michael, excellent to work with along with fellow employees

Thank you Auto Nation Spokane! My wife an I enjoyed our visit, the staff was very friendly and professional. Our credit Is ok but not great, they worked on a few different options to get us In a car and the best interest rate. The second 2018 outback we test drove we really liked, and it was above our expectations. If or when we ship for another Subaru we will go to Auto Nation.

In January I brought my car in to have it looked at because a sensor lite was on, i was told I needed it put on the analyzer to detect the problem, so left after you having my car over an hour to just to tell me that, but after what ever you did to my car, The fob will not open my rear door nor will it unlock my regular doors and I have to manually lock and open with the key and the alarm goes off when I open my door. So until I put the key in the ignition to start the engine, so Monday I made an appointment to have this problem analyzed for the problem which your service department created, plus have an oil change, and recall fixed. The car was there from 10:30- 5:00. I was told the rear left sensor needed changed, charged me close to $100. For an oil change, told me it would cost $250. For a censer fix. Nothing was done about the problems with the doors you folks created for me. You are a lousy service department.

Mr. Stewart and his service team are the finest people in town. They are professional and caring to every customer. Excellent repairing quality! Autonation Subaru has a best customer service culture. Thank you! Steve Chen, Ph.D.

Great customer service. My service writer went above and beyond to help us.

Great and friendly sales staff, one of my most pleasant vehicle buying experience. Never any pressure and worked along with us during the final sales and purchase experience. I highly recommend anyone looking for a vehicle to visit this automotive dealer.

Great, safe service from all the people I worked with!

These guys were on the ball from the moment I arrived, with Greg ready with the car when I arrived for my appointment. He took me through every entry on the Carfax; let me test drive the car for some long 20 minutes; then he was very patient while I figured out if the car was right for me. Closing on a car can be a minefield of sales spiels, but Daniel was cool, working with me patiently, quickly and respectfully. I would buy from these guys again--good selection of clean cars with above average customer care.

Very professional and helpful staff here. We are really happy with our purchase, no complaints!

My first visit to the Service Dept of the Subaru Spokane Valley and it went very well from helpful answers to questions I had about my new Legacy to the car being finished quickly, cleaned and sent off with a bag of gifts. Thank you, Linda

My wife and I had an amazing experience. Greg Roland made it so pleasant and exciting. We told him our wants and needs and where our budget was and he was more than accommodating. We left with the perfect car at the perfect price!

🧡🧡🧡🧡 The whole buying a new car was super scary and nerve wrecking for me but, Samuel Shulkin make it SO EASY! Made me feel right at home, chatted with me the whole time, made me feel comfortable, and just made the whole experience phenomenal! By the end of it, I had the biggest smile on my face. Samuel will make you feel right at home. He knows his cars and if you got a question he's your man! I feel alot safer in it. I'm just in love with it all. The new car is MORE THAN I COULD ASK FOR and is MY FAVORITE COLOR! Thank you!!! 🧡🧡🧡🧡

Was pleased with mask protection used by service employees. Also they were courteous and the service in general was done in a timely order.

Great service, always done sooner than told!

After having a very stressful day and a bad experience at a used car lot, I was ready to give up but my husband said let’s try this lot it was haggle free. BEST car buying experience ever. Tyler listen to us, and didn’t pressure us told us everything up front no surprises. They gave me a great deal on my trade in and got my payments where I wanted them. They also for my interest rate lower then my bank. I am now the proud owner of a 2015 GMC Acadia and feel like I got a good deal. I will definitely be going back for all our car buying needs!!! Over all amazing staff. Ask for Tyler you won’t be disappointed!

Start off by saying go see Tyler!!! So I was in the car business for a short time, didnt fit my personality. Due to the kind of lot I worked on. I didn't believe I could stand behind what I sold, I wish I would have worked here. They where honest to the point and did the best they could to not waste my time with false promises or I can do this or that when they couldn't. Tyler was awesome helped me for start to finish and they got us a better deal then we then we had thought we would get. If you looking for a no nonsense dealership I would stand behind this them and what they offer if you looking for a great guy that will shoot it stright with you and not waste your time I recommend Tyler. The dude is awesome. And there finance department is top of the line getting us a much better rate then we had been looking at which I also thought would be hard as it was low already. Again they didnt hagler there price was already below blue book, they didnt waste our time, and they got us a awesome rate. Tyler is your man.

Recently bought an Acura TL from them. As soon as I got it home. I had nothing but issues with it. Got ahold of the salesman to let him know what was going on. He basically said O well. So now I'm out of 12 thousand. This dealership is a fraud. Definitely don't deal with Desean.

Sales team is great. Austin and Justin did a great job. Service wise I would suggest physically checking the service paperwork performed on a certified used car to make sure all items noted on ticket have actually been done.

Greg is an excellent salesman and took care of my family. I would highly recommend working with him if you get the chance.

In these unprecendented times Greg made our car buying experience amazing! He was friendly, honest, and treated us like family. We will be going back and buying a car from Greg again!

If your looking to buy a car, definitely do it here and ask Michael. I went in to take a look around and Michael asked me what I wanted out of a car. He listened to everything I said and brought me out to a car that was not only in my budget but had all the features I wanted and more. I instantly fell in love. Michael wasn’t pushy and really cared about getting me into a car that would fit my lifestyle. I get stressed out really easy but he made the buying process super simple and explained everything that was going to happen. Thank you Michael for getting me into the car of my dreams!

The service that was provided was excellent! We worked with both Tyler and Brian, both made sure that we were taken care of and that we got to see the models we wanted to see and test drive. The store was clean and welcoming as well! Tyler was very enthusiastic and knowledgeable about everything he showed us, and a I think that he is someone who will probably run the store someday!

Michael was my sales consultant and he was outstanding along with the rest of the staff that aided my wife and I in the purchase of our used Jeep. They took me by surprise by not taking advantage of us in any way like other dealers do. They offered an outstanding trade in value for my old vehicle, worked really well with my USAA financing, and they are very sure to check up on you afterword to make extra sure that you are satisfied with your purchase. These people will bend over backwards to help you out and are very transparent about everything. Seriously this place amazed me after so many uncomfortable situations with other dealers that tried to take advantage of my wife and I.

Took almost two hours for an oil change. The car was poor.

At the time of purchase of new Legacy the dealership misplaced the second set of keys to the vehicle. They informed me I could pick them up next time I returned to the dealership. Being that I resided 150 miles from the dealership, I chose to pick them up at the time of my first service, 5 months later. Brought the vehicle in for service and was informed that the keys had to be ordered and I would have to return again to have them programmed. Another 300 mile round trip. The mechanic that did the service was very professional and answered all the questions I ask him.

Excellent service! I was informed every step of the way. He was very friendly. I bought my Subaru there and had all the needed services there as well

I was very pleased with the no pressure tactics of the sales team. They were helpful and courteous. Buying the vehicle "as is" left me in a peculiar situation when after 2 days of driving the rear CV joint bearing was making noise. When I took it to them, they were happy to help by fixing it for me at no additional expense. I would recommend this company in a moment. We love our experience there and our used RAV 4.

Fast and thorough service

The pick and delivery was outstanding!

I just bought a new Forester from Caleb. He did a great job, and everyone at the dealership was terrific to work with. Highly recommend them if you are in the market for a car!

The gentleman who checked me in was very pleasant. He called me to tell me what they had found that needed to be one and then again when the car was ready to be picked up which was ahead of the estimated time.

Courteous and respectful staff! The waiting room is spotless as well as the restrooms! The young man who checked me in was very personable, respectful and kind. He came out and kept me apprised of the progress on my Outback! They even hand washed my car for free and she looked beautiful. THANK YOU AUTO CENTER STAFF FOR BEING THERE WHEN I NEED YOU!

We had the opportunity to work with Tyler and Michael. Both of them were so amazing to us and we were able to get exactly the car our family needed, as well as staying within our budget. We are so happy and excited about our 2020 Outback, and even more happy and excited about our experience at Autonation.

Had oil leak a few days after oil change service and AN Subaru took responsibility and fixed it at no charge. Jacob, our service rep, was very professional and respectful during all of this and even got us a loaner while we waited.

They are thorough in their servicing and bring forth what may need to be done in future visits. Service reps are on the spot and get things done at your request.

Excellent service and you came in UNDER the original quoted estimate. Also got a nice loaner vehicle. Thank you

They were professional and accommodating. Checked car thoroughly and called with recommendations. Finished car work in a timely manner. Very happy and highly recommend.

Jordan Levato covered details of the recall on my 2015 Outback and also offered their inspection service which uncovered several items that needed to be addressed. The work was done on time and Jordan kept me updated on all progress. Excellent customer service.

I purchased a brand new vehicle with AutoNation after struggling to find the perfect car at other places. I visited 3 other dealerships before seeing the guys at AutoNation and that was a mistake. If you want to be talked to like a human and not be seen as a commission check, go see these guys and they will put you in the perfect car for you with no haggling.

The sales person who helped me was patient and not pushy. I appreciated this.

Great service and experience! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!

I came in hoping to buy a used car. Ended up being at the dealership for over 5hrs, coming out with a new 2020 car! The staff is super helpful. You don't expect being at a dealership that long, and they were amazing at helping me get into a vehicle before I left. I would recommend to anyone looking for a used or new vehicle. The staff is friendly and amazing.

Great service and experience at SubaruNation! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!

Not expecting to be at the dealership for 5 hrs. Came in hoping to buy a used car, running into some hiccups but The staff worked with me and got me into a brand new 2020 vehicle. They are amazing and so helpful..

Amazing process. Sam his manager Brian and the whole finance team were super professional. Best car buying experience. Zero pressure and exceeded my expectations by far!!!

My experience with AutoNation Subaru Spokane Valley has been nothing but spectacular! From the moment I clicked interested on their website they treated me with phenomenal customer service! I can’t recommend Tyler Williams enough! Right from the start he made me feel very comfortable and not pressured at all. Plus he was hilarious. It felt like I was test driving cars with a friend. Once I knew what car I wanted he went to work. There were some hoops to get through so I could get the monthly payment I wanted. He went above and beyond to help me. If you’re looking into getting a new car, especially a Subaru, go to Tyler. Don’t get me wrong everyone there was awesome. This was just my personal experience! I ended up leaving with a 2018 Subaru Legacy and I am beyond happy with it. It has been almost a month and I have no complaints! It’s nice to know if anything does go wrong they have my back and are here to help. Thank you AutoNation Subaru Spokane Valley and thank you Tyler Williams for everything! I will no doubt be coming to guys for any future purchases!

My overall experience on my last visit was AMAZING. Jacob Jones, my Customer Care Specialist, provided an overall fantastic experience. Jacob explained what I can expect in full detail and provided constant updates to me throughout the week. I had to take my car in as the clutch on my WRX was slipping - AutoNation Subaru Spokane handled it perfectly and I found that it was covered under my warranty! I’ve had nothing but outstanding experiences each time I take my car into my Subaru dealership. Thanks, Subaru! And thanks AutoNation Subaru for keeping me as a very satisfied Subaru owner!

We appreciate the kind and professional service. Most of all we are very pleased with the vehicle we purchased from AutoNation.

Great service. I was Kept updated of the time vehicle would be ready.

Jacob Jones did an excellent job. When I entered the facility he immediately greeted me with, "Good morning, how may I help you?" He printed my paperwork and we walked out to the car to inspect it together. When the technician completed his inspection Jacob discussed all the finding with me. It was reported that one of my tires had a nail that punctured the inside sidewall. I was confused as to whether the tech had indicated the bad tire before they were rotated or after. Jacob attempted to contact the tech but he had left for lunch. That didn't stop Jacob from lying on the ground so he could inspect the inside sidewalls. Jacob was sure the tech indicated the tire after he had rotated them, and sure enough he was right. (The only reason I did not have Autonation install new tires was because I purchased them at Les Schwab and they were under warranty.)

I noticed an odd wear pattern on my tires when I did my tire rotation. Scheduled an all wheel alignment and the corrected adjustment made a big difference in how the car responds on the road.

We have had one excellent car buying adventure previous to trading with AutoNation Subaru in Spokane Valley so they had a high bar to reach. We have to say they blew that bar out of the water! They topped it! We walked in to purchase two cars and they found us exactly what we wanted and needed within a very short period of time. The trade in process of our two cars was top notch and painless. Auto Nations process of selling and trading is not the same as other dealerships. Those other dealerships.... they need to take notes. We are not going anywhere else from now on! Will definitely buy at Auto Nation again. No doubt.

My wife, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

The salesman, De Sean, was very nice and really knowledgeable about the vehicles we looked at. He showed us all the features on the vehicles and answered all of our questions even if it meant finding someone to make sure we were getting the correct information. We looked at several different cars before finding the one that worked best for us. Buying a car can be very stressful, however, they all worked very hard to take care of us. If you are looking for a vehicle I would recommend checking them out.

I ex cellent and courteous treatment. We did not feel as though we were being coerced or rushed. Jon was great.

Jared Scott was our salesman. He was pleasant helpful informative and great to work with! Helped me make a great buying decision!

Had 2 recall items serviced. Took 6 hours, but otherwise went smoothly.

Very helpful and friendly, and Greg found me exactly the car I wanted.

Had an accident in December and finally finished with the insurance in January.They helped me find the vehicle I could afford and also come close to the car I would want to drive. Even went out of there way to help me drop off my rental car back on the other side of town. Would highly recommend them and will go back when I decide to buy another car.

fast and efficiant

Ken was very patient with us as we tried different vehicles and the whole experience went smoothly even though we just went to look and not buy. With us it never goes that way!!! No high pressure sells....

They were very courteous and explained what they were going to do. The person who took care of me was really upbeat and positive. They finished before they said.

I was originally quoted $182.00 for a job that actually cost almost $500.00. The person that helped me after I brought my car in told me that I had been misquoted. This is the second time since I bought the car that I have been misquoted.

Jon was very helpful on everything on our new Suburu and made our buying experience stress free.

I have been a customer of Subaru Nation for the last 16 years or more. I have always been pleased with their services. The staff is courteous and professional, answered my questions right away.

I am 72 years old & have purchased 36 new vehicles over 51 years. Cars,trucks & rv;s. This was the BEST purchase I have ever had. i did my research & in the past have owned Subaru's & we knew we wanted a Forester. After going to the auto show we knew the model we wanted. We chose the Forester Touring model with pkg. 41 & it gave us all that Subaru offers. What a amazing automobile! We had stopped 2 years ago to just look & we met Brian Moreland. i asked for no high pressure sales tactics & i got none. When we went back to purchase on 3-17-2020. Brian was still there. They had our color choice & model so we purchased the car on the 18th. During the process we met the sales manager Gail Swensen, Jeff (GM), & Andrew Watson (Finance & closing). This is a team that knows how to treat a customer. In addition, I traded a car in & received a fair valuation. We were treated openly & honestly. This dealership really cares about taking care of the customer. They delivered the very best service we have ever received at any dealership.

Very professional and quick!

Fantastic place to buy a subi

Great help and service. Pleasant buying experience and sales staff.

The care we received in purchasing our car, making sure it was ready for a test ride, reviewing all of it's features, plus making sure we were comfortable with the price quoted and finding the best interest rate possible, made our experience very pleasant. All of the sales team were very helpful and not aggressive or pushy at all. We appreciated it, and would recommend them to others.

AUTONATION SUBARU IS THE BEST! I will not take my car anywhere else. This service department is one of a kind. Thank you all!

The service writer was very thorough and informative. service was done quickly and in a professional manner

I have always had amazing service through autonation! They always loan out a car when you need one and they always do great work with keeping you up to date while they have your car. Everyone there is extremely friendly! This last round I had the pleasure of working with Jacob Jones in service who was just so great! Thank you you guys!

I had a phenomenal experience at Autonation Subaru! They were fast, efficient and professional in getting me a new Jeep. Mike got me an approval on the Jeep I wanted in under 15 minutes. When I didn’t like the high payment, they were able to work with the bank and get me a lower payment that I could manage. I’ve never had such a positive car buying experience until visiting autonation Subaru. I highly recommend them!

Easy to set up and good service.

Had a price before I went in to look and drive the car. Was happy with everything over all. No one was pushy, ask me what I wanted. And the Subaru Outback has everything I wanted then some, all the way down to the color.

The service you gave me was great. I couldn't have expected better.

5/2018 Jordan L. is an exceptional representative for AutoNation Subaru. He was pleasant, friendly, willing to answer any questions I had, and even provided the occasional laugh! I never once felt like I was at a dealership, I actually felt like he was just a friend who was helping me the best way he could. I would recommend anyone to visit this dealer if you're in the market for a car. Relaxing and stress-free experience. I have now purchased 2 cars here, both times Jordan L. was the amazing sales associate who helped me! Best experience!!! 2/2020 I am now on my 3rd purchase from Autonation, we'll the 4th if you count the one we just got my mom into, and I continue to stand behind my initial review. I have had nothing but a seamless experience with all I have worked with through my purchases. Most recently, Tyler helped with my mom's new car and Brandon helped me with my new 2020 Legacy! I love these guys & the attention they pay to all details. Also, Gail, he is one of the Sales Managers; his personality is incredible and he always remembers those who walk through the doors. I love my Spokane Valley Autonation Subaru family!

The guy who helped me did a good job. My car could use a new cabin air filter they didn't tell me that But since the face plate that holds the filter in was left off during their inspection I took the glove box out and replaced it my selfe.

I worked with Brian and he made what is normally a nightmare experience into a wonderful one! I had gone to another dealership looking for a specific crosstrek, and they would only talk to my husband ( the car was for me not him), then they gave me the run around and forced me to haggle (yuck!). Brian was pleasant, helpful, knowledgeable, and generally kind. He made my car buying experience magical!

Excellent business! Excellent service! I am not local. We did Carfax & trade-in paperwork online. When I showed up, they were true to their word. I couldn’t believe they didn’t try any swindling tactics! Nada! Nothing! Just amazing, true to their word, service. Brandon made the visit painless(4 kids with me), which is unlike any auto purchase I have experienced in my 51 years.

My wife and I just purchased a vehicle for the 4th time from Autonation Subaru. We love the sales staff, the product, and the service department. I have personally had horrid experiences in another dealerships service department (Lithia Dodge Jeep) which was so bad, that I refuse to buy that brand of vehicle ever again. I found myself comparing my interactions with that dealerships sales and service departments to all of my interactions with Autonation Subaru, and found every one lacking. We are sold on the Subaru brand, and both of our cars are Subarus purchased at Autonation Subaru new. Our first new Subaru purchased here was sold privately after 5 years for only $6,500 less than the new price. It also had zero issues, and the service department replaced a defective strut, for free under warranty, without asking when we took it in for an oil change. Stellar group. Definitely worth considering if you are in the market for a new car!

If you're looking for a new/used vehicle in the PNW, be sure to check out AutoNation Subaru in Spokane Valley. My salesman Mike Markey helped answer every question and provided value to make it the best vehicle purchasing experience!

AutoNation Subaru Spokane Valley was the third Subaru dealer that we visited while shopping for an Outback Limited XT. Sam found one 200 miles away and gave us a cost approximately $1500.00 lower than the other two dealers. The transaction took about an hour and we had the car that we wanted in three days. Bill and Laura A.

Service Rep was knowledgeable and helpful. Work was done well.

Very thorough and polite. Good experience

I have used the service department for 3 years and have had nothing but outstanding service. I’m told how long it will take and they are always on time. If they find anything that needs to be checked they will discuss it with you first. Great service and a car wash too.

Phenomenal service! I inquired from the TriCities via Email/phone regarding a Toyota Avalon. I showed up in Spokane with my 4 kids. AutoNation was true to their word giving me the exact price for my trade-in & new vehicle. Brandon(salesman) was wonderful as we went over my checklist, their 125+ point inspection, & test drive. Best auto transaction in my 51 years!

If my experience wasn't satisfactory the manager will hear about it. will hear

Thank you for making our car buying experience so wonderful! Michael and Larry were both so informative and provided great customer service.

No pressure sales. Zero of that back and forth between the “sales manager” and my sales guy. Financials dept was trouble free and I was in and out in less than an hour. Mike DeVera was my sales guy. Nice guy but don’t let him hear that I said it. I’d recommend to anyone and I will be coming back when it’s time for another vehicle.

2nd lease and this time was far better than the first. Thank you Sam, Gail, Daniel and everyone else for the fun and laughs. See you in 3 years!

Best automobile transaction ever! Not being from the area, I called to inquire about a Hybrid. Vin #s were shared, CarFax & Trade-In value emailed. My 4 boys & I showed up and AutoNation was absolutely true to their word on my trade-in & their price. There was no pressure or manipulation. Brandon was phenomenal in his knowledge, professionalism, & presenting the 125 point certification. He was thorough in answering all my questions, concerns, & items on my check list. Cole was expedient with the numbers. It worked easier than any auto transaction I’ve experienced in my 51 years.

Why am I paying for dishonest mechanics? I do not recommend you bring your vehicle here for service and here's a number of reasons why. I have been a loyal customer ever since I moved here years ago. However, AutoNation struck out this week when I brought my Subaru in for a routine oil change and tire rotation. Simple right? Strikes one and two have to do with the multi point inspection they perform to ensure you have peace of mind while identifying potential repair/ maintenance in order to keep your vehicle in top shape. Earlier that day my low tire pressure light came on which I figured the timing was right since I'm headed to the dealership after work and I'll just mention it so they can fill them up real quick. When my car was done I got in, turned it on, and to my dismay the low tire pressure light was still on. Understanding that sometimes it takes a few miles for it to recalibrate and the light to turn off so I drove home. Unfortunately, this was not the case. I drove around all day the next day and it's still on. I am now stuck with the task of getting quarters and finding a gas station air pump so I can fill up my tires because AutoNation apparently doesn't do this or they lie about checking the air pressure and move on. Putting air in your tires is not a big deal and something every car owner needs to do from time to time but why, after paying for the service, performing the tire inspection, and after I mentioned from the start that my tires were low, am I still having to do this! The receipt said all my tires were at 35psi and I found only one tire to have that reading. Strike one. Thanks for lying about something that takes 30 seconds. Strike two, windshield wipers. I had planned on replacing my windshield wipers this week because they are horrible and no longer doing their job to say the least. Well, according to the honest mechanic who did the multi point inspection; my wipers are perfectly ok and I don't need to replace them. This one is puzzling because I knew they were bad going in but why lie about it on the report?? You obviously did not check my wipers and this is the second time you have been dishonest on your report. Strike three and why I will not return. The last time I brought my car in for an oil change the mechanic reported that I needed to replace my front brakes. Well, luckily I didn't do this because this time, a different mechanic reported that my brakes are just fine and do not need replacing. The front desk rep, being as thorough as she is, asked her manager for clarification why they are reporting two different things since she was in the position to inform the customer, me. She told me the manager asked the previous mechanic why they said I need new brakes and they had nothing to say in response. Well, to me, this clearly means there have now been two dishonest mechanics working on my car in just as many visits and now I don't know what to believe. Do I have to now pay some other place to do a thorough inspection on my car to make sure I am safe? I am extremely unsatisfied and would really like to know what else they lied about that cost me money and possibly damaged the longevity of my car. Safety, standards, and customer satisfaction (peace of mind) are clearly not what you are paying for/receiving at AutoNation. I want to note that this has nothing to do with the person working up front, she was very nice and did her job well. This has everything to do with the people that physically work on your car and their managers.

Thanks for doing a great job on my Crosstrek. A computer reset was done along with an oil change

*Edit* Within 3 hours of leaving this review expressing my disappointment with the services we were provided I received a call from the manager. He was extremely polite, and explained that there was a discrepancy with the price we were given by a newer employee. After some discussion, AutoNation's pricing is much more reasonable and closer to their competition that originally quoted. We may end up sticking with these guys after all. I highly appreciated the personal phone call we received and the fact they appear to care for each customer. While I'd like to give 5 stars, due to our initial experience I'll keep it at 4. If our next service appointment is constant with what we've seen today, I'll update to 5 stars at that time. *****Original Review****** $130 in charges to install low beam headlight bulbs in our Subaru. We supplied our own bulbs and were told that if we did not bring our own bulbs, it would have been $89 per side to have installed. That is insane. I called their competition, Lithia Subaru of Spokane , and Subaru in Coeur d'Alene. Competition is charging $45 per side, and $40 per side respectively INCLUDING bulbs. Not sure why these guys at AutoNation feel they should overcharged their customers this much.

Best car shopping experience from start to finish! Mike Markey was quick to answer any question, and helped me narrow down my search. Greg R. helped me finish paperwork when I came in on Mike’s day off, Andrew Watson in finance, and the managers Brian Pinick and Gail Swensen made for a fun and quick purchase. If you’re in the market for a vehicle, I highly recommend AutoNation Subaru!

The service is the best. We had a sales associate named Kieth Moors which greeted us professionally. Had a smile on his face and definitely knew what he was talking about. This was one of the best experiences I have had.

I loved working with Ken Mobley. I bought my first Subaru and it's great in the snow. He actually listened to what I was looking for and helped me find something in my price range

They've done restoration body work on my car twice now and it's always great work. What issues I had with my locks were taken care of or I was told how to reset on the phone call. They took care of insurance billing.

There was no pressure to buy a vehicle or upgrade. Such a smooth buying experience

Excellent dealership! Our salesman Brian Moreland went out of his way to make our purchase a great experience!

They kept me informed about the progress of my service, everyone was very polite.

Melaia was absolutely fantastic. Her customer service is above and beyond !! Thank you!!

This is my 3 rd new subaru in 4 yrs. They continue to upgrade their models, with features that I desire. Autonation Subaru has the sales, management, and service staff of the highest caliber.

great service,l was very satisfied

Had a wonderful experience from the minute we walked through the door. Tyler was an excellent Sales Rep. And Austin Spargur, the Sales Manager, was terrific as well as Cole made the experience very painless! In the past buying a car has been very painful and a whole day event, not this time. The process was so smooth and actually enjoyable!! You have a great team at Auto Nation in Spokane!! Thank you

Friendly staff and quick service. Would highly recommend this Subaru dealer.

AutoNation Subaru has sold me my last two cars. They have been very helpful and willing to flex as my situation changed at the last minute before the sale.

Great salesman. Took the offer I made on new Outback Touring. Great overall experience. Service Dept very helpfull.

very friendly and knowledgeable staff. Happy to go home with a new Subaru! Thank you

we had a very good buying experience at your store and love the used car we bought in perfect condition. I wish autonation would give its managers a little wiggle room for what ifs but very good

Great service department.

very nice sales staff easy transaction we love the vehicle autonation needs to give its sales manager some wiggle room for what ifs

I was involved in a rear end collision. My car is 5 years old and you can?t tell the bumper was replaced. The paint matches perfectly.

First impressions count...again...(the first time was buying the car over a year ago.)I was met at the front desk by a young man named JACOB, friendly, so polite and very knowledgeable . He kept me up to date with what was done and how much longer the service would take...I knew within minutes I was hoping to do a survey. Service and the time line was done as quoted...I continue to be very pleased with AutoNation Subaru and it?s staff!

My Impreza had two recalls, so I went in to Spokane Valley Subaru since I bought my car there. They were friendly, kept to their estimated fix time, offered a complimentary car wash, kept me posted as to progress along the way, and charged me nothing. The waiting room has been improved since my last visit, so it was a nice experience, for a necessary chore.

Greg took enough time to get us the EXACT Forester we wanted, even finding a way to display engine temperature on a gauge, something previous Foresters have not had. Absolute satisfaction-- make sure you visit these folks before your final decision. No pressure, just honest salesmanship!

The team at Autonation Subaru always makes me feel appreciated when I visit them .

Beware.!!! My new outback will not start after sitting for 3 days. They say there is nothing wrong with a brand new car not starting. Don't waste your 40,000 Dollars like I unfortunately did .

We purchased a new vehicle and a 2018 just a couple months later. Before our check even cleared the bank the engine blew from a coolant leak on the 2018 and even tho they had just completed a “safety check” and sold us a $20,000 lemon and refused to help us in anyway. Service is great if they think you’re coming for more cars. When it’s time for them to do the right thing they disappear. Will have to find another dealership for the other kids’ cars.

Auto Nation Subaru of Spokane valley sold me a car with modifications I was unaware of. The car had multiple issues both electronically and mechanically and Auto Nation would not return calls or emails regarding my issues. Finally, I dropped the car off at their dealership and instructed them to repair the car. When I picked the car up the car still had codes flashing on the dash after they told me the vehicle was repaired and was not flashing codes. This cost me another $2000 on trade in when I traded it in to another dealership. I would never buy a car at this business again and plan to file a complaint with the BBB. This dealership lied to me, would not communicate and sold me a warranty that denied all claims regarding the vehicle I purchased. I will never do business with them again. EVER.

I want to express my sincerest gratitude to GM Jeff Gerken , Service Mgr Michael and Front Desk Customer Service Jordan for their exemplary above and beyond Customer Care we received today . I hope this comment is forwarded to those who recognize these employees in Subaru Corporation. Integrity is sorely lacking in our world today these people are making a difference . Sincerely , C Stam

Great service department! Thanks so much for making things simple and easy!

The entire Buying process was extremely easy and Kara my sales person was phenomenal! I would not hesitate to buy a vehicle here again and will refer Kara to friends and family members looking for a new Subaru!

Fantastic experience. Very professional staff. They bent over backwards to make our car buying experience five stars.

Excellent communications and knowledge of service advisors.

Pleased with Ken Mobley the salesman and his knowledge of the Subaru ascent. Did not appreciate the hard-sell of extended warranty programs with the finance officer, to make a decision of that degree and not have a chance or time to respond is not customer service.

The staff was very accommodating. Our salesman Tyler was terrific. He went beyond what I thiought was acceptable. He explained things clearly and maybe our experience enjoyable!!!

Knowleadgeable, professional sales staff treats customers with respect. Used their website to do research ahead of time then went in for test drive. Purchased the car after reasonably quick & easy financial dealings/paperwork. overall, fair pricing and friendly staff.

Kara did a great job of finding the vehicle we wanted and making the purchase smooth. Her professionalism reflects credit on the Auto Nation organization.

Great, quick job and super nice individual who took care of me.

Austin and Kerby extremely friendly and knowledgeable about all features of the car. Very helpful with our concerns that the dog crates fitting. I’d rate them a 12 out of 10 on the experience. (I’d rather shop for bathing suit than car shop) this experience was very pleasant. Thank you

Everyone was very nice and helpful. After the purchase they have been in contact with me to make sure everything is going well with my new car.

I came in to get an oil change that I thought was covered by my warranty. Alas, it was covered through my warranty with a different Subaru dealership, not auto nation.... HOWEVER, Michael, one of the managers with AutoNation made the trip worth while for me. The service was prompt, thorough, and an overall great experience. Thanks Michael!

We bought a Subaru Ascent about a year ago and they completely screwed us over. We can even get them to take the car back because they sold it to us at such a high price. I would never recommend this dealership and the sales manager is no help. Take your buisness to some one that appreciates it. Word of mouth travels fast

Attention to customer service and no pressure salesperson! Buying our used Outback was easy and stress-free!

Brian was amazing. I had my two kiddos with me, and when they started getting hungry halfway through the shopping process, he pulled out a banana and orange from his lunch to share with them. And when we came back the next day for paperwork, he had another special treat just for them. I knew what I wanted when we went into the dealership, and he was quick to make it a reality. From test drive to helping me link my phone, he was fantastic.

Sales people knowledgeable and friendly, but not pushy. They found a way to get us what we wanted.

They were excellent. No hassle, helpful and responsive.

Customer service was helpful and polite, waiting area clean and nice, chairs not very comfortable.

I had a great experience with AutoNation and Brian! Low to no pressure! Got me in the right car and made the purchase process very smooth. And talk about service after the sale! I stopped by to learn more about my car and purchase something else, and he was excited to see me. Told me to call his cell whenever I needed anything. Very pleased!

Everything went well from making an appointment to the time I left. I was informed of things to keep an eye on for the future. My car was even washed. Thanks.

Had a good, easy and informative buying experience.

They want $99 per item they diagnosis and in my case would've been $500 with out even fixing anything. I bought the service contract for $2100 and I made the mistake that they would've taken care of me better. Buyer beware there service department is only focused on profit. I took it to my Dad's mechanic and they are working with the service contract company and not charging me anything for diagnosis.

I paid $90 for an oil change and filter on my 2017 Crosstrek. I've never paid that much for an oil change on any vehicle I've owned. I can't afford to do business with Auto Nation.

if you want to be sold cars with many issues and a dealership you cant trust this is they place to go! they will continue to skrew you over and not return your calls or fix there mistakes, this place is not good. do not go here

they treated us great got us out of there in a timely manner explained everything pretty well very happy with my experience

We traded in a 2017 Forester and purchased a used 2018 Forester. We drove it for less than 250 miles over four days and the car had difficulty starting several times. The power steering light illuminated and did not shut off. We were still within the time and distance limit to be able to return the car, which we did. I was very disappointed to see the car had major issues with only 19,000 miles. The car was a certified pre-owned car with the extensive inspection completed by AutoNation before we purchased it. We requested our money back which took over one week to be able to pick up a check after we returned the used car. I provided a copy of my cancelled check by email as requested but still had to wait for several days to get it. I made three trips to pick the check up but it was not at the dealership. I found this to be unacceptable. I will never purchase a car from this dealership in the future.

We're very happy with our Autonation buying experience.

Austin, our sales person, was great. Everyone in the dealership were friendly and helpful. We travelled about 500 miles to purchase this vehicle (we were looking for a specific used vehicle/accessory package/with low miles). Austiin and the entire dealership was aware of this and took special care of us. Even dog friendly !

We worked with Tyler for awhile to find the right car. There were a couple of options that were good but not quite perfect the first time we went in so we ended up leaving empty handed. But Tyler asked if he could keep looking for us since we had already done the credit application and it was good for a month. We agreed and he contacted us about a week and a half later and he said that he might have something if we wanted to come in. It was a 2016 Kia Sportage. It checked all of the boxes that we had and even fit inside the budget that we were working on. He was able to hide the negative equity from our trade in due to the vehicle being priced below book value. It was a long day, people kept trying to test drive the car (it was popular) and Tyler kept going to bat for us so that we could come in and see it. We ended up purchasing it and the paperwork part took less than an hour to get through. It was fast and easy and Tyler took excellent care of us. We felt that he really heard what we were asking for in a car and found it. It was an A+ experience. We couldn’t have asked for more. Thank you!!

We are so very happy we drove 4 hours to buy our Subaru. Prices were way between than what we could get in Kalispell MT. The loan process was a lengthy 3 hour wait. Really not sure why it took that long. The service was great let us bring our dog inside too

AutoNation Subaru was fantastic throughout my whole buying experience! Austin was a great listener and super helpful and was the one who convinced me to purchase my Subaru when I was considering another vehicle that I just wasn't quite as in love with. I'm in love with my Forester and I'm so glad I listened to him and gave it a chance. I never felt pressured and the entire buying process was quick and easy and they've been great in making sure I am satisfied with my purchase ever since. They've now sold my family two cars in the past 6 months and I'll be recommending them to another family member soon! Thanks for everything!

it is fun and enjoyable and they make the experience simple!

Great staff... everyone treated us with courtesy and professionalism, and made us feel that we were important to them.

Didn't look at car door when made was appointment to do it.

Everyone there was kind, respectful, and made sure I had just the right car for just the right amount that I could pay.

My salesperson Teena was absolutely fantastic. Love my Ascent

I love my Subaru Legacy. All wheel drive in winter is great! When I go to this dealership I am always treated with the upmost respect and courtesy. My car was called in for software update and they rotated the tires and gave it a oil change. My car is very pampered there...even getting it washed to shine!

Excellent service from Brian, Gail and Daniel. Brain spent great deal of time showing us the car and it?s features, Gail worked to get us out of state plates and Daniel helped do the paperwork

Bought a used 2017 Legacy from Austin and had a great time. The whole deal worked well

hands down best experience ever

I had a 1997 Subaru Legacy Outback that I was ready to move on from and Autonation Subaru was the perfect place to go. Steven was the salesman that helped me out and he made it such a pleasant experience. He was upfront with me, friendly, had the answers to all my questions, and went above and beyond to make sure I was in the right car for me. I would recommend Autonation Subaru in the Spokane Valley 11 times out of 10!

The service personnel were very polite, had all my paperwork completed when I arrived and asked if I needed anything else. The work was performed quickly and correctly.

Great , the salesman was easy to work with . Really nice and clean show room .

Andrew (sales) was very helpful and easy to work with. Low pressure but was knowledgeable and willing to persevere in finding just the right Outback for us. Both He and Andrew (financing) stayed late and got us through the purchase process quickly.

We had our 2014 Outback in for an oil change, everyone we were in contact with were friendly and helpful and it was done and washed in about an hour.

Bought a new suv and all employees were helpful and friendly. Austin was very knowledgeable about the vehicle and helped a lot! This was my second purchase there and I would go back again. Thanks guys.

The sales people were excellent.....knowledgeable but no pressure.

Big thanks to Austin G for all the help and advice on the purchase of a new rig. He didn't hesitate to go the extra mile to make sure that I got exactly what I was looking for. His willingness to go above and beyond for customers has earned my review and future business. Further, excellent customer service from all sales staff involved at AutoNation.

We purchased a car from Austin G., and were very happy with our experience. He was extremely knowledgable about all aspects of the car and the sale process. We enjoyed working with him.

when a customer tells you where they need to be financially on their monthly payments and leave there with a new car and their monthly payments tripled because they want to make a quick sale instead of doing whats in the customer's best interest, this is why i will not buy another car from here.

Very Pleasant! Did not feel pressured at all to purchase a vehicle.

Took my car in and they didn’t even do what I asked. Took forever to get my car back. Not very helpful at the counter either when dropping off and picking up

Honest helpful service to the customer needs. I would recommend to anyone.

Overall the car buying experience with AutoNation was good.

Good staff, well informed and honest. Like the no haggle price, it was reasonable and easy.

The wonderful young lady who worked with me was fabulous. she was knowledgeable, kind and helpful.

So I just used one of my “prepaid “ oil changes... then filters plus 30 , not part deal , and service 50 dollars cost me 99 for the prepaid oil change ... read fine print cheaper to not get this when you buy the car

I was fairly happy overall, only a couple things I didn’t agree with but I am pleased with the new car.

very friendly and very helpful - was in and out without a lot of sitting time, I would definetly come back and buy a car from this dealership again

I just want to say Tyler is a Rockstar and the most handsome car salesman ever, he told me me I would be happy at the end of this deal. Between Tyler and Kara who is the most down to earth caring person I left with a brand new car and with everything I requested. Working with them both was not only easy but comfortable! I love the customer service this place has and Daniel is the tallest sweetie I have ever had with a finance person! So I recommend working with these three ANYTIME! Thanks you guys 😁

We bought a new Forester because of our long-time friendship and confidence in Keith Moors. On occasion the "buying process" gets stressful and that's where Keith is so valuable to us. He reflects sincere concern for our benefit and has yet to go back on his word. We know we can trust what he tells us. We have given his name to several friends who are just as impressed as we are. We were also impressed with "Gail", who we met for the 1st.time, he seemed to really be helpful to Keith in seeing that our purchase worked out.

The saleman Brian, manager Gail and Andrew (finances) all very pleasant and helpful. Love my new car!!! Thanks again.

The stuffs here are very friendly and helpful. I'm first time buying a new car, so I asked the dealer a lot of questions. And he answered me each one of them very clearly. it was a nice buying experience.

The salesman was very helpful in answering all of my questions, and I bought a car that I am very happy with my purchase. after one week, I have already had the vehicle in for repair of a faulty tire pressure gauge. It was quickly fixed, only to go haywire again.

The salesmen were great but management was terrible.

I went in and gave them what I was looking for. And they didn?t disappoint. Didn?t try to sell me something else. Just had what I wanted and helped me drive it home. Quick and easy process!

Grant was amazing to work with! He listened to what my needs were and he didn't try to push me to buy something I didn't want. He was friendly, professional and went out of his way for me. I would buy a car from him any day!

Antonio was very informed on all aspects of Subaru’s. The no hassle pricing was great. I liked knowing this up front. Best experience I have ever had buying a car

The sale process was great, however, I bought a Certified Pre Owned Vehicle and two days after purchasing I realized the weather molding around the rear driver side door was falling off as well as plastic on the back of the rear seats was loose and not attached. I had to take it back for them to determine they needed to order and replace the entire molding, then, at my scheduled appointment (2nd visit back) to have the weather molding replaced they had ordered the wrong molding and didn't have clips on hand for the plastic on back of seats. Now I'm looking at a 3rd visit to the service department in 2.5 weeks post sale. I feel like with a Certified Pre-Owned car that these things should have been caught and fixed prior to the sale - they claimed they did over a hundred point inspection.

We had the most amazing buying experience every with Austin Spargur. He was so kind and honest. He was not pushy at all and we could tell he genuinely wanted us to be happy in the end. He made the process as quick and painless as possible and we are so so happy with our 2019 Subaru Forester!!!

Yes I would in a minute .

Auto Nation just seems so safe and trustworthy, Thank You Greg and Ty for making my sons smile so big. Susan and Larry

Caleb Hubiak and Daniel in finance were and are fantastic! I bought a used car and they treated me like I was able to buy a new top of the line vehicle. My cars engine light came on. Caleb had me bring the car back and they gave me a 2019 Forester to drive while my car is fixed! Definitely a plus 5 !

Austin and Andrew are FANTASTIC! Test drove and purchased same day. Paperwork was smooth and easy. Drove home that night and Austin drove my Explorer home. They exceeded all my expectations and I would recommend AutoNation Subaru to anyone! YOU GUYS ROCK!😊

Great people to work with!

My husband and I are transplants from California and our SUV was a FWD. We decided to trade it in for an AWD vehicle and Subaru came to mind. I did a search via Legal Shield’s Memberperks and Autonation Subaru came up. Greg Roland, our salesperson, immediately got in touch with us and even offered to pick us up since I was hesitant to drive after it snowed the day before. Greg took his time to get to know what vehicle we wanted and patiently discussed the differences in SUVs Subaru carries. We test drove the Crosstrek and Greg made sure to show its capabilities including a mini “off-road” trip. Our fear though was our RAV4 was still in transit and without the dealership physically looking at it, we weren’t sure we’d be able to get it traded in. But Greg and Autonation Subaru made it happen! They took our word for the condition of our RAV4 and gave us a good trade in towards our Crosstrek 😊 They just wanted us to bring the RAV4 to the dealership when it arrives. Andrew from the finance department also gave us a reasonable payment with a not so high APR. So we went home with our Crosstrek so Greg didn’t have to drive us back home 😊 Now when our RAV4 arrived we requested Greg for a shuttle to bring us back since my husband no longer drives but instead he and another associate came to inspect and pick up our RAV4! ❤️ That same day, Andrew gave us a call and was able to renegotiate a lower APR so our payment went down! We will be sure to come back and have them take care of our Crosstrek too ❤️

Very knowledgeable staff. clean and inviting store. Great customer service. Have bought a few vehicles from Auronation Subaru and ALWAYS recommend them to others looking to buy a car.

I was determined to get a Toyota or Honda. My husband said "Let's look at some other makes". I grudgingly agreed. We went to AutoNation Subaru and met Caleb, who asked me what features I wanted. Then he introduced me to the Forester. This car satisfied every one of my wants, and then some. [Caleb, you had me at "X mode"!] I bought a beautiful dark blue 2019 Forester Sport on the day after Christmas. It snowed later that day and this all-wheel-drive car took our steep, snowed-on driveway as if it were a dry, sunny day. No hesitation, no tire spinning, no slipping or sliding. The Forester is a small SUV, which makes for easy parking, but, ironically, it has tons of cargo and seating space inside (how do they do that?). It has a very comfortable ride, smooth and quiet. It has every safety feature ever invented (that may be hyperbole, but, whatever). It even has a roll bar, "just in case". It's the first car I've ever had that has a backup camera (that was my #1 must-have option).The back seat has plenty of leg room. And when there's just two of us on a photo expedition, the back seats can fold down flat, providing plenty of cargo space for our cameras, lenses, tripods and suitcases, etc. Needless to say, I love my new Subaru. It'll take me a few months to learn about all the fancy gadgets and icons and such, but there's a very voluminous and well-written manual, which I will study diligently. So, if you go visit AutoNation Subaru in Spokane Valley, be sure to ask for Caleb. He's a very pleasant and knowledgeable young man, not pushy at all. He's a really nice, honest guy and we would buy from him again.

The female representative who greeted me and coordinated the service went above and beyond to be positive, informative, helpful and friendly. Her communication skills were professional and stellar!

I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!

Outstanding customer service! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Mike Libby ( sales manager) went above and beyond helping us make a sound buying decision. The salesman (Austin Spargur) was a very good listener and respectful of our time. This young man followed up, was very polite and very non-pushy and helped us in all aspects of this exceptional car buying experience. The business manager (Cole) was courteous and very helpful signing the financial papers. He listened to our needs to the fullest. This was by far one of the best experiences that my family has ever had buying a new vehicle. I would recommend Autonation Subaru highly !

Autonation Subaru did a fantastic job assisting me with the details of getting the car that fit my needs.

The best salesman I have had contact with Tyler Williams at AutoNation Subaru Spokane Valley sold me my dream vehicle. 2001 Ford F-250 Super Duty turbocharged diesel pick up truck. Absolutely fantastic buy for a fantastic vehicle. I cannot be happier with my new vehicle and the sales transaction that took place through Tyler Williams my sales person. I highly recommend AutoNation Subaru in Spokane Valley and vine from Tyler Williams.

Have not bought a car in many years. I was dreading the process. Boy was I surprised and grateful that things have changed! No haggles no game playing. And my salesman listened to what I wanted and sifted through many himself before he found a couple that were good for me. I really felt he really cared.

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.

I appreciate the friendliness and explanation of what maintenance service was done. Always excellent service!

We had a great experience working with Greg and Mike. They listened to our needs and did everything they could to make our car purchase a positive experience.

The wait was a little long but quality of everything else fine. Wish the coupons got applied without having to print them out.

Great sales staff (thanks Austin G), great experience !

Great contact with me and follow up with my wishes to buy a used subaru. They were willing to stay in touch and to help me find the car I wanted.

Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.

Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!

Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!

I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.

Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!

I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality

We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.

Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!

Autonation subaru goes above and beyond to meet every cusomers need. 10/10

I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.

We dreaded the thought of going to buy a new car. AutoNation Subaru Spokane Valley was a great experience. No pressure sales tactics our salesman helped us come to a decision on the Outback. We test drove a couple of models to make sure we purchased the best fit for us.

Yesterday I purchased a 2019 Subaru Crosstrek. My request to them was that my car buying experience be enjoyable. My expectations were far exceeded. Tyler Williams is the most pleasant and knowledgeable salesperson I’ve ever encountered. I’ve only had the SUV for one day and it’s amazing so far. I expect it will remain that way. Driving that vehicle is surreal..so much valuable technology that comes standard. I feel very safe in my Crosstrek. Kudos to Justin and Daniel also for making my experience highly enjoyable. You guys ROCK!!! I look forward to working with you a very long time.

Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

It was a great experience! I went in with specific needs in mind and even though it took alittle while longer than planned (had to order parts) Justin kept me updated every step of the way!

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."

Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.

Worst service department ever!!

Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.

I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

This was a very easy process and the waiting room provided a comfortable wait.

I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

Nice experience,salesman was very helpful, enjoyed his help

I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me

I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.

Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.

Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.

I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that’s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.

I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!

Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.

Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.

Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

We had a good experience with purchasing a new Forester.

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.

Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.

Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!

Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara

this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .

I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you

I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.

Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd Outback from here and i will go back again. Kieth is great.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.