They are easy to get an appointment with as they take my schedule into consideration. I also appreciate their willingness to answer any questions I might have about my Subaru.

Very good sevice. Kirbyfound me just what wanted.

I brought in my 2015 Subaru Forester for a recall inspection of my rear coil springs. The service representative was very helpful and courteous, and the work - replacement of the springs, as well as the oil and filter change I requested - was done in about 90 minutes. The waiting area was comfortable, and in respect of the COVID19 pandemic, plexiglass panels had been installed in computer work areas. Unlike prior to the virus, there were no donuts, and no drinks available. Staff - with the notable exception of the dealership manager - were wearing protective masks.

We have had nothing but good experiences when dealing with AutoNation Subaru of Spokane Valley. The staff is friendly and professional. We will return.

I had the most amazing salesman, Ken Mobley he truly had my best interest at heart. I would so recommend him if you were to buy a car at Auto Nation Subaru.

We would recommend buying a vehicle. Subaru Spokane Valley has great customer service. DeSean our sale man along with Jared were amazing. Answered all our questions and made sure we were taken care of. Thank you for making our experience in buying a car the best ever.

I have had my 2017 Subaru Outback serviced at a dealership in Idaho since 2016, and decided I wanted to get my service closer to home. My first visit to Auto Nation Subaru was so pleasant! I was totally amazed. Michael in the Service department was so professionally courteous and helpful, and so easy to talk to. Also, the other staff members were very nice and friendly. They are truly your company's BEST ASSETS!!! Please take good care of them!! The waiting room was comfortable and appeared to meet the COVID guidelines. They found an oil leak that was covered under my warranty and gave me a beautiful loaner 2020 Outback to use for a day while they fixed it. Wow! That was fun to drive. But! I still love my 2017 Outback best. However....I know my next car will be a Subaru Outback with an automatic lift gate and the back up sensor, and I would not hesitate to buy it from Auto Nation Subaru. Thank you everyone. Stay safe and stay well!

It was a pleasure doing business with AutoNation Subaru Spokane Valley.

Tyler was thorough in providing information for the entire week before my husband and I even went in to look at models. He was kind, friendly, and very knowledgeable. Daniel was also so helpful while completing financial paperwork. Extraordinarily simple process, all while receiving a fair deal. Thanks, guys!

It was very convenient that someone came and took my car for the lube, oil and filter and returned it. It was a nice gesture that they washed the car also. I was very pleased with the service that was provided.

Super friendly, very knowledgeable, willing to take time to explain things until we were satisfied. We bought our forester at another dealership, they did not have these qualities. AutoNation Subaru is our dealer from now on!

Thanks for the great service

Great place to purchase a car brand new. The salesmen there were professional and courteous. One thing I appreciate about them is that they make sure you get the car you want and help you out on making the payments as low as possible 5/5 they definitely earned our business going forward.

Great service, very knowledgeable and polite. Had me in and out quickly with my Ascent recall.

Excellent maintenance and repair service! I have gone so Autonation Subaru in Spokane Valley for years and always a great experience! Maintenance manager, Michael, excellent to work with along with fellow employees

Thank you Auto Nation Spokane! My wife an I enjoyed our visit, the staff was very friendly and professional. Our credit Is ok but not great, they worked on a few different options to get us In a car and the best interest rate. The second 2018 outback we test drove we really liked, and it was above our expectations. If or when we ship for another Subaru we will go to Auto Nation.

In January I brought my car in to have it looked at because a sensor lite was on, i was told I needed it put on the analyzer to detect the problem, so left after you having my car over an hour to just to tell me that, but after what ever you did to my car, The fob will not open my rear door nor will it unlock my regular doors and I have to manually lock and open with the key and the alarm goes off when I open my door. So until I put the key in the ignition to start the engine, so Monday I made an appointment to have this problem analyzed for the problem which your service department created, plus have an oil change, and recall fixed. The car was there from 10:30- 5:00. I was told the rear left sensor needed changed, charged me close to $100. For an oil change, told me it would cost $250. For a censer fix. Nothing was done about the problems with the doors you folks created for me. You are a lousy service department.

Mr. Stewart and his service team are the finest people in town. They are professional and caring to every customer. Excellent repairing quality! Autonation Subaru has a best customer service culture. Thank you! Steve Chen, Ph.D.

Great customer service. My service writer went above and beyond to help us.

Great and friendly sales staff, one of my most pleasant vehicle buying experience. Never any pressure and worked along with us during the final sales and purchase experience. I highly recommend anyone looking for a vehicle to visit this automotive dealer.

Great, safe service from all the people I worked with!

These guys were on the ball from the moment I arrived, with Greg ready with the car when I arrived for my appointment. He took me through every entry on the Carfax; let me test drive the car for some long 20 minutes; then he was very patient while I figured out if the car was right for me. Closing on a car can be a minefield of sales spiels, but Daniel was cool, working with me patiently, quickly and respectfully. I would buy from these guys again--good selection of clean cars with above average customer care.

Very professional and helpful staff here. We are really happy with our purchase, no complaints!

My first visit to the Service Dept of the Subaru Spokane Valley and it went very well from helpful answers to questions I had about my new Legacy to the car being finished quickly, cleaned and sent off with a bag of gifts. Thank you, Linda

My wife and I had an amazing experience. Greg Roland made it so pleasant and exciting. We told him our wants and needs and where our budget was and he was more than accommodating. We left with the perfect car at the perfect price!

🧡🧡🧡🧡 The whole buying a new car was super scary and nerve wrecking for me but, Samuel Shulkin make it SO EASY! Made me feel right at home, chatted with me the whole time, made me feel comfortable, and just made the whole experience phenomenal! By the end of it, I had the biggest smile on my face. Samuel will make you feel right at home. He knows his cars and if you got a question he's your man! I feel alot safer in it. I'm just in love with it all. The new car is MORE THAN I COULD ASK FOR and is MY FAVORITE COLOR! Thank you!!! 🧡🧡🧡🧡

Was pleased with mask protection used by service employees. Also they were courteous and the service in general was done in a timely order.

Great service, always done sooner than told!

After having a very stressful day and a bad experience at a used car lot, I was ready to give up but my husband said let’s try this lot it was haggle free. BEST car buying experience ever. Tyler listen to us, and didn’t pressure us told us everything up front no surprises. They gave me a great deal on my trade in and got my payments where I wanted them. They also for my interest rate lower then my bank. I am now the proud owner of a 2015 GMC Acadia and feel like I got a good deal. I will definitely be going back for all our car buying needs!!! Over all amazing staff. Ask for Tyler you won’t be disappointed!

Start off by saying go see Tyler!!! So I was in the car business for a short time, didnt fit my personality. Due to the kind of lot I worked on. I didn't believe I could stand behind what I sold, I wish I would have worked here. They where honest to the point and did the best they could to not waste my time with false promises or I can do this or that when they couldn't. Tyler was awesome helped me for start to finish and they got us a better deal then we then we had thought we would get. If you looking for a no nonsense dealership I would stand behind this them and what they offer if you looking for a great guy that will shoot it stright with you and not waste your time I recommend Tyler. The dude is awesome. And there finance department is top of the line getting us a much better rate then we had been looking at which I also thought would be hard as it was low already. Again they didnt hagler there price was already below blue book, they didnt waste our time, and they got us a awesome rate. Tyler is your man.

Recently bought an Acura TL from them. As soon as I got it home. I had nothing but issues with it. Got ahold of the salesman to let him know what was going on. He basically said O well. So now I'm out of 12 thousand. This dealership is a fraud. Definitely don't deal with Desean.

Sales team is great. Austin and Justin did a great job. Service wise I would suggest physically checking the service paperwork performed on a certified used car to make sure all items noted on ticket have actually been done.

Greg is an excellent salesman and took care of my family. I would highly recommend working with him if you get the chance.

In these unprecendented times Greg made our car buying experience amazing! He was friendly, honest, and treated us like family. We will be going back and buying a car from Greg again!

If your looking to buy a car, definitely do it here and ask Michael. I went in to take a look around and Michael asked me what I wanted out of a car. He listened to everything I said and brought me out to a car that was not only in my budget but had all the features I wanted and more. I instantly fell in love. Michael wasn’t pushy and really cared about getting me into a car that would fit my lifestyle. I get stressed out really easy but he made the buying process super simple and explained everything that was going to happen. Thank you Michael for getting me into the car of my dreams!

The service that was provided was excellent! We worked with both Tyler and Brian, both made sure that we were taken care of and that we got to see the models we wanted to see and test drive. The store was clean and welcoming as well! Tyler was very enthusiastic and knowledgeable about everything he showed us, and a I think that he is someone who will probably run the store someday!

Michael was my sales consultant and he was outstanding along with the rest of the staff that aided my wife and I in the purchase of our used Jeep. They took me by surprise by not taking advantage of us in any way like other dealers do. They offered an outstanding trade in value for my old vehicle, worked really well with my USAA financing, and they are very sure to check up on you afterword to make extra sure that you are satisfied with your purchase. These people will bend over backwards to help you out and are very transparent about everything. Seriously this place amazed me after so many uncomfortable situations with other dealers that tried to take advantage of my wife and I.

Took almost two hours for an oil change. The car was poor.

At the time of purchase of new Legacy the dealership misplaced the second set of keys to the vehicle. They informed me I could pick them up next time I returned to the dealership. Being that I resided 150 miles from the dealership, I chose to pick them up at the time of my first service, 5 months later. Brought the vehicle in for service and was informed that the keys had to be ordered and I would have to return again to have them programmed. Another 300 mile round trip. The mechanic that did the service was very professional and answered all the questions I ask him.

The young man that checks you in is great! However I am not really sure why it takes 1.5 hours to do an oil change. The complimentary wash is nice....but my 10 year-old does a much better job.

Excellent service! I was informed every step of the way. He was very friendly. I bought my Subaru there and had all the needed services there as well

I was very pleased with the no pressure tactics of the sales team. They were helpful and courteous. Buying the vehicle "as is" left me in a peculiar situation when after 2 days of driving the rear CV joint bearing was making noise. When I took it to them, they were happy to help by fixing it for me at no additional expense. I would recommend this company in a moment. We love our experience there and our used RAV 4.

Fast and thorough service

The pick and delivery was outstanding!

I just bought a new Forester from Caleb. He did a great job, and everyone at the dealership was terrific to work with. Highly recommend them if you are in the market for a car!

The gentleman who checked me in was very pleasant. He called me to tell me what they had found that needed to be one and then again when the car was ready to be picked up which was ahead of the estimated time.

Courteous and respectful staff! The waiting room is spotless as well as the restrooms! The young man who checked me in was very personable, respectful and kind. He came out and kept me apprised of the progress on my Outback! They even hand washed my car for free and she looked beautiful. THANK YOU AUTO CENTER STAFF FOR BEING THERE WHEN I NEED YOU!

We had the opportunity to work with Tyler and Michael. Both of them were so amazing to us and we were able to get exactly the car our family needed, as well as staying within our budget. We are so happy and excited about our 2020 Outback, and even more happy and excited about our experience at Autonation.

I dont recommend AutoNation. Buyers beware!! I tried to return my vehicle within the 5 day time frame. I upgraded to a used better one and traded in mine. Because of covid and other reasons I decided at last minute I cannot keep the upgrade and tried to return it to get my trade in back. I was at work and was making arrangements to get someone to return the vehicle and get my trade in. Anyways, I was told that they didnt know if that could happen, and would have to wait on the morning of the 6th day. I went in the following morning and could not get my trade in back and was told my time had lapsed. I could not talk to a head manager or a general manager. I'm a single mom recovering from a brain injury. I pretty much begged to get my car back as it would pretty much be paid off, and it would help my situation immensely. I told them even if my time had lapsed why could they not make an exception? They said it wouldn't be fair to everyone else. So I contacted the bank and said its doable and they could do it if they wanted to. I contacted my attorney and another attorney is in the works as well. Someone referred me to an anchor newscaster Help Me Hailey..I heard that her husband works at an Autonation and I'm hoping they both see this as well. They listed my trade in to sell yesterday. I've been panicking and beside myself. Even as an essential worker, and during these times, I wasn't thinking straight. My trade in was a good car. This has been taking a toll on my health. All I want is my car back. Please..

Had oil leak a few days after oil change service and AN Subaru took responsibility and fixed it at no charge. Jacob, our service rep, was very professional and respectful during all of this and even got us a loaner while we waited.

They are thorough in their servicing and bring forth what may need to be done in future visits. Service reps are on the spot and get things done at your request.

Excellent service and you came in UNDER the original quoted estimate. Also got a nice loaner vehicle. Thank you

They were professional and accommodating. Checked car thoroughly and called with recommendations. Finished car work in a timely manner. Very happy and highly recommend.

Jordan Levato covered details of the recall on my 2015 Outback and also offered their inspection service which uncovered several items that needed to be addressed. The work was done on time and Jordan kept me updated on all progress. Excellent customer service.

I purchased a brand new vehicle with AutoNation after struggling to find the perfect car at other places. I visited 3 other dealerships before seeing the guys at AutoNation and that was a mistake. If you want to be talked to like a human and not be seen as a commission check, go see these guys and they will put you in the perfect car for you with no haggling.

The sales person who helped me was patient and not pushy. I appreciated this.

Great service and experience! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!

I came in hoping to buy a used car. Ended up being at the dealership for over 5hrs, coming out with a new 2020 car! The staff is super helpful. You don't expect being at a dealership that long, and they were amazing at helping me get into a vehicle before I left. I would recommend to anyone looking for a used or new vehicle. The staff is friendly and amazing.

Great service and experience at SubaruNation! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!

Not expecting to be at the dealership for 5 hrs. Came in hoping to buy a used car, running into some hiccups but The staff worked with me and got me into a brand new 2020 vehicle. They are amazing and so helpful..

Amazing process. Sam his manager Brian and the whole finance team were super professional. Best car buying experience. Zero pressure and exceeded my expectations by far!!!

My experience with AutoNation Subaru Spokane Valley has been nothing but spectacular! From the moment I clicked interested on their website they treated me with phenomenal customer service! I can’t recommend Tyler Williams enough! Right from the start he made me feel very comfortable and not pressured at all. Plus he was hilarious. It felt like I was test driving cars with a friend. Once I knew what car I wanted he went to work. There were some hoops to get through so I could get the monthly payment I wanted. He went above and beyond to help me. If you’re looking into getting a new car, especially a Subaru, go to Tyler. Don’t get me wrong everyone there was awesome. This was just my personal experience! I ended up leaving with a 2018 Subaru Legacy and I am beyond happy with it. It has been almost a month and I have no complaints! It’s nice to know if anything does go wrong they have my back and are here to help. Thank you AutoNation Subaru Spokane Valley and thank you Tyler Williams for everything! I will no doubt be coming to guys for any future purchases!

My overall experience on my last visit was AMAZING. Jacob Jones, my Customer Care Specialist, provided an overall fantastic experience. Jacob explained what I can expect in full detail and provided constant updates to me throughout the week. I had to take my car in as the clutch on my WRX was slipping - AutoNation Subaru Spokane handled it perfectly and I found that it was covered under my warranty! I’ve had nothing but outstanding experiences each time I take my car into my Subaru dealership. Thanks, Subaru! And thanks AutoNation Subaru for keeping me as a very satisfied Subaru owner!

We appreciate the kind and professional service. Most of all we are very pleased with the vehicle we purchased from AutoNation.

Went in for service on my Subaru, the customer service was great. Although, they rotated my tires and put them on backwards. I called asking for a good time where it can quickly be fixed. They offered later time that day but there would be a wait. No apologies were extended for the inconvenience. I’ll go back to my local tire shop to get the situation fixed.

Great service. I was Kept updated of the time vehicle would be ready.

Jacob Jones did an excellent job. When I entered the facility he immediately greeted me with, "Good morning, how may I help you?" He printed my paperwork and we walked out to the car to inspect it together. When the technician completed his inspection Jacob discussed all the finding with me. It was reported that one of my tires had a nail that punctured the inside sidewall. I was confused as to whether the tech had indicated the bad tire before they were rotated or after. Jacob attempted to contact the tech but he had left for lunch. That didn't stop Jacob from lying on the ground so he could inspect the inside sidewalls. Jacob was sure the tech indicated the tire after he had rotated them, and sure enough he was right. (The only reason I did not have Autonation install new tires was because I purchased them at Les Schwab and they were under warranty.)

I noticed an odd wear pattern on my tires when I did my tire rotation. Scheduled an all wheel alignment and the corrected adjustment made a big difference in how the car responds on the road.

We have had one excellent car buying adventure previous to trading with AutoNation Subaru in Spokane Valley so they had a high bar to reach. We have to say they blew that bar out of the water! They topped it! We walked in to purchase two cars and they found us exactly what we wanted and needed within a very short period of time. The trade in process of our two cars was top notch and painless. Auto Nations process of selling and trading is not the same as other dealerships. Those other dealerships.... they need to take notes. We are not going anywhere else from now on! Will definitely buy at Auto Nation again. No doubt.

My wife, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

The salesman, De Sean, was very nice and really knowledgeable about the vehicles we looked at. He showed us all the features on the vehicles and answered all of our questions even if it meant finding someone to make sure we were getting the correct information. We looked at several different cars before finding the one that worked best for us. Buying a car can be very stressful, however, they all worked very hard to take care of us. If you are looking for a vehicle I would recommend checking them out.

I ex cellent and courteous treatment. We did not feel as though we were being coerced or rushed. Jon was great.

Jared Scott was our salesman. He was pleasant helpful informative and great to work with! Helped me make a great buying decision!

Had 2 recall items serviced. Took 6 hours, but otherwise went smoothly.

Very helpful and friendly, and Greg found me exactly the car I wanted.

Had an accident in December and finally finished with the insurance in January.They helped me find the vehicle I could afford and also come close to the car I would want to drive. Even went out of there way to help me drop off my rental car back on the other side of town. Would highly recommend them and will go back when I decide to buy another car.

fast and efficiant

Ken was very patient with us as we tried different vehicles and the whole experience went smoothly even though we just went to look and not buy. With us it never goes that way!!! No high pressure sells....

They were very courteous and explained what they were going to do. The person who took care of me was really upbeat and positive. They finished before they said.

I was originally quoted $182.00 for a job that actually cost almost $500.00. The person that helped me after I brought my car in told me that I had been misquoted. This is the second time since I bought the car that I have been misquoted.

Jon was very helpful on everything on our new Suburu and made our buying experience stress free.

I have been a customer of Subaru Nation for the last 16 years or more. I have always been pleased with their services. The staff is courteous and professional, answered my questions right away.

I am 72 years old & have purchased 36 new vehicles over 51 years. Cars,trucks & rv;s. This was the BEST purchase I have ever had. i did my research & in the past have owned Subaru's & we knew we wanted a Forester. After going to the auto show we knew the model we wanted. We chose the Forester Touring model with pkg. 41 & it gave us all that Subaru offers. What a amazing automobile! We had stopped 2 years ago to just look & we met Brian Moreland. i asked for no high pressure sales tactics & i got none. When we went back to purchase on 3-17-2020. Brian was still there. They had our color choice & model so we purchased the car on the 18th. During the process we met the sales manager Gail Swensen, Jeff (GM), & Andrew Watson (Finance & closing). This is a team that knows how to treat a customer. In addition, I traded a car in & received a fair valuation. We were treated openly & honestly. This dealership really cares about taking care of the customer. They delivered the very best service we have ever received at any dealership.

Very professional and quick!

Fantastic place to buy a subi

The care we received in purchasing our car, making sure it was ready for a test ride, reviewing all of it's features, plus making sure we were comfortable with the price quoted and finding the best interest rate possible, made our experience very pleasant. All of the sales team were very helpful and not aggressive or pushy at all. We appreciated it, and would recommend them to others.

AUTONATION SUBARU IS THE BEST! I will not take my car anywhere else. This service department is one of a kind. Thank you all!

The service writer was very thorough and informative. service was done quickly and in a professional manner

I have always had amazing service through autonation! They always loan out a car when you need one and they always do great work with keeping you up to date while they have your car. Everyone there is extremely friendly! This last round I had the pleasure of working with Jacob Jones in service who was just so great! Thank you you guys!

Had car serviced. staff very friendly, helpful and didn't suggest work not necessary.

I had a phenomenal experience at Autonation Subaru! They were fast, efficient and professional in getting me a new Jeep. Mike got me an approval on the Jeep I wanted in under 15 minutes. When I didn’t like the high payment, they were able to work with the bank and get me a lower payment that I could manage. I’ve never had such a positive car buying experience until visiting autonation Subaru. I highly recommend them!

Easy to set up and good service.

Had a price before I went in to look and drive the car. Was happy with everything over all. No one was pushy, ask me what I wanted. And the Subaru Outback has everything I wanted then some, all the way down to the color.

The service you gave me was great. I couldn't have expected better.

5/2018 Jordan L. is an exceptional representative for AutoNation Subaru. He was pleasant, friendly, willing to answer any questions I had, and even provided the occasional laugh! I never once felt like I was at a dealership, I actually felt like he was just a friend who was helping me the best way he could. I would recommend anyone to visit this dealer if you're in the market for a car. Relaxing and stress-free experience. I have now purchased 2 cars here, both times Jordan L. was the amazing sales associate who helped me! Best experience!!! 2/2020 I am now on my 3rd purchase from Autonation, we'll the 4th if you count the one we just got my mom into, and I continue to stand behind my initial review. I have had nothing but a seamless experience with all I have worked with through my purchases. Most recently, Tyler helped with my mom's new car and Brandon helped me with my new 2020 Legacy! I love these guys & the attention they pay to all details. Also, Gail, he is one of the Sales Managers; his personality is incredible and he always remembers those who walk through the doors. I love my Spokane Valley Autonation Subaru family!

The guy who helped me did a good job. My car could use a new cabin air filter they didn't tell me that But since the face plate that holds the filter in was left off during their inspection I took the glove box out and replaced it my selfe.

I worked with Brian and he made what is normally a nightmare experience into a wonderful one! I had gone to another dealership looking for a specific crosstrek, and they would only talk to my husband ( the car was for me not him), then they gave me the run around and forced me to haggle (yuck!). Brian was pleasant, helpful, knowledgeable, and generally kind. He made my car buying experience magical!

Excellent business! Excellent service! I am not local. We did Carfax & trade-in paperwork online. When I showed up, they were true to their word. I couldn’t believe they didn’t try any swindling tactics! Nada! Nothing! Just amazing, true to their word, service. Brandon made the visit painless(4 kids with me), which is unlike any auto purchase I have experienced in my 51 years.

My wife and I just purchased a vehicle for the 4th time from Autonation Subaru. We love the sales staff, the product, and the service department. I have personally had horrid experiences in another dealerships service department (Lithia Dodge Jeep) which was so bad, that I refuse to buy that brand of vehicle ever again. I found myself comparing my interactions with that dealerships sales and service departments to all of my interactions with Autonation Subaru, and found every one lacking. We are sold on the Subaru brand, and both of our cars are Subarus purchased at Autonation Subaru new. Our first new Subaru purchased here was sold privately after 5 years for only $6,500 less than the new price. It also had zero issues, and the service department replaced a defective strut, for free under warranty, without asking when we took it in for an oil change. Stellar group. Definitely worth considering if you are in the market for a new car!

If you're looking for a new/used vehicle in the PNW, be sure to check out AutoNation Subaru in Spokane Valley. My salesman Mike Markey helped answer every question and provided value to make it the best vehicle purchasing experience!

AutoNation Subaru Spokane Valley was the third Subaru dealer that we visited while shopping for an Outback Limited XT. Sam found one 200 miles away and gave us a cost approximately $1500.00 lower than the other two dealers. The transaction took about an hour and we had the car that we wanted in three days. Bill and Laura A.

Service Rep was knowledgeable and helpful. Work was done well.

Very thorough and polite. Good experience

I have used the service department for 3 years and have had nothing but outstanding service. I’m told how long it will take and they are always on time. If they find anything that needs to be checked they will discuss it with you first. Great service and a car wash too.

best dealership I have ever utilized. no scams and complete honesty. they truly care about there customers, even years after purchasing vehicles from them. Greg roland is the best sales rep!

Phenomenal service! I inquired from the TriCities via Email/phone regarding a Toyota Avalon. I showed up in Spokane with my 4 kids. AutoNation was true to their word giving me the exact price for my trade-in & new vehicle. Brandon(salesman) was wonderful as we went over my checklist, their 125+ point inspection, & test drive. Best auto transaction in my 51 years!

If my experience wasn't satisfactory the manager will hear about it. will hear

Thank you for making our car buying experience so wonderful! Michael and Larry were both so informative and provided great customer service.

No pressure sales. Zero of that back and forth between the “sales manager” and my sales guy. Financials dept was trouble free and I was in and out in less than an hour. Mike DeVera was my sales guy. Nice guy but don’t let him hear that I said it. I’d recommend to anyone and I will be coming back when it’s time for another vehicle.

2nd lease and this time was far better than the first. Thank you Sam, Gail, Daniel and everyone else for the fun and laughs. See you in 3 years!

Best automobile transaction ever! Not being from the area, I called to inquire about a Hybrid. Vin #s were shared, CarFax & Trade-In value emailed. My 4 boys & I showed up and AutoNation was absolutely true to their word on my trade-in & their price. There was no pressure or manipulation. Brandon was phenomenal in his knowledge, professionalism, & presenting the 125 point certification. He was thorough in answering all my questions, concerns, & items on my check list. Cole was expedient with the numbers. It worked easier than any auto transaction I’ve experienced in my 51 years.

Why am I paying for dishonest mechanics? I do not recommend you bring your vehicle here for service and here's a number of reasons why. I have been a loyal customer ever since I moved here years ago. However, AutoNation struck out this week when I brought my Subaru in for a routine oil change and tire rotation. Simple right? Strikes one and two have to do with the multi point inspection they perform to ensure you have peace of mind while identifying potential repair/ maintenance in order to keep your vehicle in top shape. Earlier that day my low tire pressure light came on which I figured the timing was right since I'm headed to the dealership after work and I'll just mention it so they can fill them up real quick. When my car was done I got in, turned it on, and to my dismay the low tire pressure light was still on. Understanding that sometimes it takes a few miles for it to recalibrate and the light to turn off so I drove home. Unfortunately, this was not the case. I drove around all day the next day and it's still on. I am now stuck with the task of getting quarters and finding a gas station air pump so I can fill up my tires because AutoNation apparently doesn't do this or they lie about checking the air pressure and move on. Putting air in your tires is not a big deal and something every car owner needs to do from time to time but why, after paying for the service, performing the tire inspection, and after I mentioned from the start that my tires were low, am I still having to do this! The receipt said all my tires were at 35psi and I found only one tire to have that reading. Strike one. Thanks for lying about something that takes 30 seconds. Strike two, windshield wipers. I had planned on replacing my windshield wipers this week because they are horrible and no longer doing their job to say the least. Well, according to the honest mechanic who did the multi point inspection; my wipers are perfectly ok and I don't need to replace them. This one is puzzling because I knew they were bad going in but why lie about it on the report?? You obviously did not check my wipers and this is the second time you have been dishonest on your report. Strike three and why I will not return. The last time I brought my car in for an oil change the mechanic reported that I needed to replace my front brakes. Well, luckily I didn't do this because this time, a different mechanic reported that my brakes are just fine and do not need replacing. The front desk rep, being as thorough as she is, asked her manager for clarification why they are reporting two different things since she was in the position to inform the customer, me. She told me the manager asked the previous mechanic why they said I need new brakes and they had nothing to say in response. Well, to me, this clearly means there have now been two dishonest mechanics working on my car in just as many visits and now I don't know what to believe. Do I have to now pay some other place to do a thorough inspection on my car to make sure I am safe? I am extremely unsatisfied and would really like to know what else they lied about that cost me money and possibly damaged the longevity of my car. Safety, standards, and customer satisfaction (peace of mind) are clearly not what you are paying for/receiving at AutoNation. I want to note that this has nothing to do with the person working up front, she was very nice and did her job well. This has everything to do with the people that physically work on your car and their managers.

Thanks for doing a great job on my Crosstrek. A computer reset was done along with an oil change

*Edit* Within 3 hours of leaving this review expressing my disappointment with the services we were provided I received a call from the manager. He was extremely polite, and explained that there was a discrepancy with the price we were given by a newer employee. After some discussion, AutoNation's pricing is much more reasonable and closer to their competition that originally quoted. We may end up sticking with these guys after all. I highly appreciated the personal phone call we received and the fact they appear to care for each customer. While I'd like to give 5 stars, due to our initial experience I'll keep it at 4. If our next service appointment is constant with what we've seen today, I'll update to 5 stars at that time. *****Original Review****** $130 in charges to install low beam headlight bulbs in our Subaru. We supplied our own bulbs and were told that if we did not bring our own bulbs, it would have been $89 per side to have installed. That is insane. I called their competition, Lithia Subaru of Spokane , and Subaru in Coeur d'Alene. Competition is charging $45 per side, and $40 per side respectively INCLUDING bulbs. Not sure why these guys at AutoNation feel they should overcharged their customers this much.

Best car shopping experience from start to finish! Mike Markey was quick to answer any question, and helped me narrow down my search. Greg R. helped me finish paperwork when I came in on Mike’s day off, Andrew Watson in finance, and the managers Brian Pinick and Gail Swensen made for a fun and quick purchase. If you’re in the market for a vehicle, I highly recommend AutoNation Subaru!

The service is the best. We had a sales associate named Kieth Moors which greeted us professionally. Had a smile on his face and definitely knew what he was talking about. This was one of the best experiences I have had.

I loved working with Ken Mobley. I bought my first Subaru and it's great in the snow. He actually listened to what I was looking for and helped me find something in my price range

They've done restoration body work on my car twice now and it's always great work. What issues I had with my locks were taken care of or I was told how to reset on the phone call. They took care of insurance billing.

There was no pressure to buy a vehicle or upgrade. Such a smooth buying experience

Excellent dealership! Our salesman Brian Moreland went out of his way to make our purchase a great experience!

They kept me informed about the progress of my service, everyone was very polite.

Melaia was absolutely fantastic. Her customer service is above and beyond !! Thank you!!

This is my 3 rd new subaru in 4 yrs. They continue to upgrade their models, with features that I desire. Autonation Subaru has the sales, management, and service staff of the highest caliber.

Great sales department and service department

Very polite and respectful staff

Fantastic experience! I pulled in to the service bay and was immediately greeted by a super friendly technician who knew exactly who I was and why I was there. The tasks to be completed with a timeline was outlined and I left, awaiting a call to pick up the car. The job was completed in half the time and I received status calls during the process which was very helpful in coordinating my day. When I picked up my car, the technician I worked with earlier was not available (helping other customers; no complaints, very efficient!) but the available technician knew who/what/where and wrapped up the appointment details like they were the original technician. Great job AutoNation Subaru Spokane Valley! I will be returning in the future for all my Subaru maintenance needs. Thanks again for providing a superior level of service!

great service,l was very satisfied

Had a wonderful experience from the minute we walked through the door. Tyler was an excellent Sales Rep. And Austin Spargur, the Sales Manager, was terrific as well as Cole made the experience very painless! In the past buying a car has been very painful and a whole day event, not this time. The process was so smooth and actually enjoyable!! You have a great team at Auto Nation in Spokane!! Thank you

Friendly staff and quick service. Would highly recommend this Subaru dealer.

AutoNation Subaru has sold me my last two cars. They have been very helpful and willing to flex as my situation changed at the last minute before the sale.

Great salesman. Took the offer I made on new Outback Touring. Great overall experience. Service Dept very helpfull.

Super friendly staff and super easy to buy a car. I highly recommend to buy a car from Autonation. I look forward to making my next car purchase here... in about 5 years.

very friendly and knowledgeable staff. Happy to go home with a new Subaru! Thank you

we had a very good buying experience at your store and love the used car we bought in perfect condition. I wish autonation would give its managers a little wiggle room for what ifs but very good

I’ve never had a better car buying experience. We worked with Ken, and he was so great! We also worked with Michael initially, and Cole for financing and they were also fantastic to work with. They even found snacks for my kiddos when they started getting hungry. Ken really went above and beyond for us, and even drove out to help us when the cars engine died just a day later (which ended up being a easy fix). We did end up returning that first car, and they let us use a loaner until our schedules allowed us to come back and choose a different car. They really do honor the 5 day return policy, and were amazing to work with the second time as well! We won’t buy a car from anyone else again. We were that impressed with their customer service! Thanks guys! We will be recommending you to everyone!

Great service department.

very nice sales staff easy transaction we love the vehicle autonation needs to give its sales manager some wiggle room for what ifs

I had a great experience while my car was in for a factory recall.it was fast and the service advisor was so nice. They even washed my car!

I was involved in a rear end collision. My car is 5 years old and you can?t tell the bumper was replaced. The paint matches perfectly.

First impressions count...again...(the first time was buying the car over a year ago.)I was met at the front desk by a young man named JACOB, friendly, so polite and very knowledgeable . He kept me up to date with what was done and how much longer the service would take...I knew within minutes I was hoping to do a survey. Service and the time line was done as quoted...I continue to be very pleased with AutoNation Subaru and it?s staff!

Kara was very professional and polite! A joy to find and work with in the auto sales world! Ask for her at Sabaru!

Excellent efficiency and personal desire to help and work with the customer.

My Impreza had two recalls, so I went in to Spokane Valley Subaru since I bought my car there. They were friendly, kept to their estimated fix time, offered a complimentary car wash, kept me posted as to progress along the way, and charged me nothing. The waiting room has been improved since my last visit, so it was a nice experience, for a necessary chore.

Great place to buy a car. Chuck was wonderful as a seasoned salesman.

Have my Subaru Forester serviced at Autonation Subaru . This experience is always enjoyable . Every one in the dealership is friendly and goes beyond to make me feel appreciated Thank You Bill Pease .

Greg took all the time we needed to help us get the exact car we wanted, there was no pressure to buy quickly. The icing on the cake was answering my concern that Foresters have not had a temperature gauge previously. He researched it, found a way to display it, and had it set as the default display when we took delivery on our car. ** Never buy a car until you have paid a visit to these great folks! **

Greg took enough time to get us the EXACT Forester we wanted, even finding a way to display engine temperature on a gauge, something previous Foresters have not had. Absolute satisfaction-- make sure you visit these folks before your final decision. No pressure, just honest salesmanship!

The team at Autonation Subaru always makes me feel appreciated when I visit them .

Beware.!!! My new outback will not start after sitting for 3 days. They say there is nothing wrong with a brand new car not starting. Don't waste your 40,000 Dollars like I unfortunately did .

We purchased a new vehicle and a 2018 just a couple months later. Before our check even cleared the bank the engine blew from a coolant leak on the 2018 and even tho they had just completed a “safety check” and sold us a $20,000 lemon and refused to help us in anyway. Service is great if they think you’re coming for more cars. When it’s time for them to do the right thing they disappear. Will have to find another dealership for the other kids’ cars.

Auto Nation Subaru of Spokane valley sold me a car with modifications I was unaware of. The car had multiple issues both electronically and mechanically and Auto Nation would not return calls or emails regarding my issues. Finally, I dropped the car off at their dealership and instructed them to repair the car. When I picked the car up the car still had codes flashing on the dash after they told me the vehicle was repaired and was not flashing codes. This cost me another $2000 on trade in when I traded it in to another dealership. I would never buy a car at this business again and plan to file a complaint with the BBB. This dealership lied to me, would not communicate and sold me a warranty that denied all claims regarding the vehicle I purchased. I will never do business with them again. EVER.

I want to express my sincerest gratitude to GM Jeff Gerken , Service Mgr Michael and Front Desk Customer Service Jordan for their exemplary above and beyond Customer Care we received today . I hope this comment is forwarded to those who recognize these employees in Subaru Corporation. Integrity is sorely lacking in our world today these people are making a difference . Sincerely , C Stam

Great customer service! Great place to service my suburu!

Great sales reps and manager with no pressure to buy. Test drove a couple cars here with my friend and she also bought a Subaru Forester here that same day.

They are very helpful when they want you to purchase the vehicle, but no follow-up when you need to communication afterwards. it took me months to get someone to respond on my GAP policy and now I have asked for help with my warranty and no call for 3 days when I have been promised someone would follow up by the end of each business day I will never go through them again and I caution anyone from purchasing any protection plans from this dealership or dealing with them for the purchase of a vehicle.

Great service department! Thanks so much for making things simple and easy!

Austin at AutoNation Subaru took great car of me. I didn't feel pressure to purchase a vehicle at all. They gave me the best deal possible and even went the extra mile. I would recommend Austin and AutoNation. Update Nov 2019 I have had my first service of my Subaru at AutoNation. The staff was very knowledgeable answering all my questions, service was fast, they even put on my license plate for me and fixed a recall all within a couple hours. I continue to be very pleased with their service.

The entire Buying process was extremely easy and Kara my sales person was phenomenal! I would not hesitate to buy a vehicle here again and will refer Kara to friends and family members looking for a new Subaru!

My experience was great everyone was very friendly and professional. I would recommend this dealership to my friends and family.

Fantastic experience. Very professional staff. They bent over backwards to make our car buying experience five stars.

Excellent communications and knowledge of service advisors.

Both our salesman and the sales manager were very friendly and helpful. The sales manager came over and talked with us several times to make sure we were getting what we needed and we understood the process. Both guys offered us coffee, tea or other drinks and brought us whatever we wanted. They worked really hard to find just the right car for us. Even though it was long past closing that was never brought to our attention and both men continued to be friendly and helpful.

Pleased with Ken Mobley the salesman and his knowledge of the Subaru ascent. Did not appreciate the hard-sell of extended warranty programs with the finance officer, to make a decision of that degree and not have a chance or time to respond is not customer service.

The staff was very accommodating. Our salesman Tyler was terrific. He went beyond what I thiought was acceptable. He explained things clearly and maybe our experience enjoyable!!!

Knowleadgeable, professional sales staff treats customers with respect. Used their website to do research ahead of time then went in for test drive. Purchased the car after reasonably quick & easy financial dealings/paperwork. overall, fair pricing and friendly staff.

Great sevice

Great experience with service on my 2018 Subaru Forester. Loaner car right away. Very helpful staff.

Great Service. Sales people were so super friendly and knowledgeable. 5 STARS. NO HIGH PRESSURE !!!! I will buy from them again.

Kara did a great job of finding the vehicle we wanted and making the purchase smooth. Her professionalism reflects credit on the Auto Nation organization.

Always friendly and does service in reasonable time

I was pleased with the help in trading in our old car, with the availability of a car for lease, and with the no-pressure techniques of the process. I was surprised at how long it took, but there were no surprises or tricks to elevate the price or confuse the proceedings. Even the business manager was pleasant, informative, and facilitated our goal.

Great, quick job and super nice individual who took care of me.

Austin and Kerby extremely friendly and knowledgeable about all features of the car. Very helpful with our concerns that the dog crates fitting. I’d rate them a 12 out of 10 on the experience. (I’d rather shop for bathing suit than car shop) this experience was very pleasant. Thank you

Excellent service as usual. I was disappointed that you do not accept the Discount Tire/Synchrony ar care credit card. I received a notice from them that the card an be used for car care now and that would be very helpful to me to budget my car care expenses. When I tried to use the card it was not accepted. I looked up he card website and it said it was accepted at Spokane Autonation Honda,Acura,Mazda,Chevrolet and Toyota so to me Autonation Subaru should be accepting it too.

Bought a brand new car. Just before driving off the lot, I realized one of the end caps was not on the roof rack. When I asked what the deal was with it, I was told they couldn't get it on, so I will need to take off the entire roof rack and reattach it to see if that helps. The bolt was also stripped on that area of the roof rack so the salesperson said he would send me YouTube videos on how to remove a stripped bolt (no joke). I had to complain to the manager to get another roof rack put on that fit properly. The whole thing wasted an hour and a half of my time. I feel like one should be treated better when they drop $40k like that.

Everyone was very nice and helpful. After the purchase they have been in contact with me to make sure everything is going well with my new car.

Picked up my lease here. Rush you in, rush you out. Haven't heard a lick from them since I got it. Ehh.

Autonation has been nothing but a pleasure to work with. I would highly recommend Michael Markey as a consultant on your next vehicle purchase - he was so patient with my daughter & I when we came in to look for my daughter's 1st car purchase (on her own!) and because of this I chose to use him as well to buy my next vehicle. He took the time to do test drive after test drive, showing us all options and (probably) answered the same questions over and over again.... I have already recommended Autonation to friends and family who are looking for their next car and will continue to do so. #1 in professionalism, patience, and knowledge. Thank you Michael You've made purchasing a new car a very pleasant experience.

I came in to get an oil change that I thought was covered by my warranty. Alas, it was covered through my warranty with a different Subaru dealership, not auto nation.... HOWEVER, Michael, one of the managers with AutoNation made the trip worth while for me. The service was prompt, thorough, and an overall great experience. Thanks Michael!

Got a 2011 Subaru WRX from them in good condition with low mileage, and so far I've been loving the car!

First, the entire establishment was very clean and bright. The space was open. I did not have the feeling of being trapped in a dark place. Second, the staff was friendly and patient. Often times a car dealership promotes a kind of mysterious illusion. This was not so for the Subaru. Everyone was very open and direct. Third, the vehicle we bought has a lot of features. We have only had the car for a few days and I still am learning things about my new car. The staff gave me a lot of information and instructions but I really need more detailed education. I don't want to overlook anything on my new Subaru.

When we arrived, we expected the same "used car salesman" approach that we received from the previous dealership we were at. Boy were we wrong! We had our two fur babies with us and they were welcomed in with open arms AND two new plush dog toys! Keith approached us and asked what we were looking for. I told him the model/trim package and color that I wanted. He understood what I wanted and didn't try to sell me something else (like the previous dealership). He took us out to look at it and insisted that I test drive it (even though I had just test drove one at the previous dealership). The dogs were allowed to ride in the back! He showed us ALL of the cars features, how, when and why you use them. He then had me drive it and test out all of its features myself. He had a set route that he uses for test drives so that you can see what every feature does on different terrain. One of the managers (Gail) came over, sat down and just chatted with us. Didn't try to sell us anything or bs us, he just sat down with us and chatted. The finance guy was awesome and made the entire financing portion really easy and seamless. On the day of pickup, our salesman Keith went back over all of the features with us and sat with me in the car to get all of my electronic things set up. He even waited with me while I set up my XM stations! The day after purchase I received a phone call from the manager, making sure everything was good. He also had some extra perks for us and told me to ask for him next time I was in the area. Our salesman called and left a message for me to ensure that all was good as well. I plan on having this Subaru for a long time but AutoNation Subaru has definitely earned a customer for life! Thanks for everything!

Great service and sales team.

We bought a Subaru Ascent about a year ago and they completely screwed us over. We can even get them to take the car back because they sold it to us at such a high price. I would never recommend this dealership and the sales manager is no help. Take your buisness to some one that appreciates it. Word of mouth travels fast

Attention to customer service and no pressure salesperson! Buying our used Outback was easy and stress-free!

Attention to customer service and no pressure salesperson! Buying our used Outback was easy and stress-free!

Shopping for a vehicle is the worst thing ever I remember when salesman would come running after my car if I drove by slow It was not too much better every time there after! However; Brandon was nice, not pushing ,took his time so we Both understood each step along the way most of all he made it easy to make this transaction I look forward to testing your service department for my first few oil changes to see if they have the same passion I understand Brandon is fairly new but he has the right stuff to go a long way in your organization

Brian was amazing. I had my two kiddos with me, and when they started getting hungry half-way through the shopping process, he pulled out a banana and orange from his lunch to share with them. And when we came back the next day for paperwork, he had another special treat just for them. I knew what I wanted when we went into the dealership, and he was quick to make it a reality. From test drive to helping me link my phone, he was fantastic.

Brian was amazing. I had my two kiddos with me, and when they started getting hungry halfway through the shopping process, he pulled out a banana and orange from his lunch to share with them. And when we came back the next day for paperwork, he had another special treat just for them. I knew what I wanted when we went into the dealership, and he was quick to make it a reality. From test drive to helping me link my phone, he was fantastic.

Sales people knowledgeable and friendly, but not pushy. They found a way to get us what we wanted.

They were excellent. No hassle, helpful and responsive.

Customer service was helpful and polite, waiting area clean and nice, chairs not very comfortable.

Best car buying experience by far! Brian is great! Would totally shop here again.

I had a great experience with AutoNation and Brian! Low to no pressure! Got me in the right car and made the purchase process very smooth. And talk about service after the sale! I stopped by to learn more about my car and purchase something else, and he was excited to see me. Told me to call his cell whenever I needed anything. Very pleased!

I had a great experience. The staff was friendly and told me what the problem was and that I needed a part that they would order. I will return and have the part installed. Kudos!

Thought I would love my new car but..... Oil seal had to be replaced almost immediately and they had to take my whole engine out to do it and ran my engine into my bumper while putting it back. Then my car started just shutting down. I would be driving 75 on the freeway and it would just completely stop working. They wouldn’t take the time to figure it out even though this was life threatening. Come to find out they were starting to recall other years and models for the same issue and they’ve known about it for years but didn’t fess up because they didn’t have a fix. I will never buy another Subaru. Love my car - got a great price:)

EDIT: Increased by one star. Thanks for fixing the car for the warranty copay and for the free loaner when the job couldn't be completed in a single day. Great place to buy a car, but once the deal is sealed, good luck getting any callbacks. DON'T get an extended warranty. Doesn't seem to be worth it at all. We're getting a runaround and... No call back.

Lots of nice new cars!

Great salesperson. Very pleasant to work with and did not pressure us to buy the car. A point of frustration was the refusal by upper management to waive the "negotiable doc fee". Seems a small concession to make to keep customers happy.

Everything went well from making an appointment to the time I left. I was informed of things to keep an eye on for the future. My car was even washed. Thanks.

They lost sale to Subaru of Spokane because of discourteous salesman during closing phase of the sale

I was pleased with the salesman, finance manager and service department teams. What I'm disappointed about is the folks they hire to fix the flaking paint off the wheels of my GTR and the Tire and Wheel package they sell. After purchasing the vehicle they had my wheels repainted by a mobile shop, when I got them back they weren't perfect but I wasn't trying to be nit-picky. Flash forward a year, wheels are flaking in same spots that got repaired, no its not curbrash, and the tire and wheel package they sell wont cover it because they weren't in a incident that created the damage. Super disappointed in the package and 3rd party they use for wheels.

Had a good, easy and informative buying experience.

honest

Wanted to charge me $99 per item and there were 5 items that's almost $500 that i thought was wrong with the car that I bought from them. That was to just diagnose not fix. Said that if approved the cost would be covered by the service contract I purchased when I bought the car for $2100 if not I was responsible for it. Called my Dad and he told me not to let them touch the car and we took it to his mechanic that talked to the administrator of the service plan to make sure he could do the work and get paid for the approved work. My Dads mechanic is now diagnosing the problems to submit at no charge to me and will only charge me for only work done. It looks like AutoNation runs there Service Department not as a customer friendly but as a pure profit center.

They want $99 per item they diagnosis and in my case would've been $500 with out even fixing anything. I bought the service contract for $2100 and I made the mistake that they would've taken care of me better. Buyer beware there service department is only focused on profit. I took it to my Dad's mechanic and they are working with the service contract company and not charging me anything for diagnosis.

Went there to get some fluid for subaru, looked around a little nice and clean place, staff was really friendly and helpful.

Austin took care of us...we arrived early to browse inventory and he came out, even before official opening hours, to help us find what we were looking for. Not only did he listen and help us find what we wanted, but he made sure the whole process was as quick as possible and followed up with us later to make sure we had everything we needed to be happy. If I'm ever in the market for a new Subaru again, I'll probably end up going here first to save myself the trouble of going other places only to end up back at AutoNation.

I paid $90 for an oil change and filter on my 2017 Crosstrek. I've never paid that much for an oil change on any vehicle I've owned. I can't afford to do business with Auto Nation.

if you want to be sold cars with many issues and a dealership you cant trust this is they place to go! they will continue to skrew you over and not return your calls or fix there mistakes, this place is not good. do not go here

Understanding sales staff that keeps updated about the process and is willing to put some hustle in to get you out the door quickly if needed.

After a few weeks of shopping for a used car, my wife and I were getting pretty frustrated. Then we arrived at Autonation Subaru of Spokane Valley where we met a salesperson named Greg. He was very understanding of our situation and was anything but high-pressure sales. We ended up buying a pre-certified 2011 Subaru Forester with only 77,000 miles and so far are very happy with it. And one of the reasons why is that on the 5th day, the last day of the no questions asked return policy, it ended up having an intermittent issue with starting. We took it in to have them look at it, they had one of their techs take it back within 5 minutes and he returned shortly after with a digital photo of the battery failing a test. The gentleman we were working with in service, Michael, was going over the situation with us when the general manager overhead the situation and said "well, we have a whole shelf of lifetime warranty batteries back there, put one in". Which they did, free of charge and even did a quick wash on the car. From start to finish, we were there just less than an hour and it was a very pleasant experience. I know enough about cars to know that no amount of mechanical inspection can prevent an issue 5 days into the future. But so far, this dealership has stood by us on something that a fair amount of dealerships would have definitely charged for. Highly recommended!

Everyone was super nice, I spent all day with this team. Great customer service.

they treated us great got us out of there in a timely manner explained everything pretty well very happy with my experience

STAY AWAY! This place will refuse to sell you a car without adding a bunch of fees, which they explained was part of the buying process! It isn’t! You’re scamming customers to buying your junky wholesale auction cars while you claim they are 1 owner and locally owned !!!! Stop fooling people and straighten your sales staff. I am baffled by their behavior and bad decision making ! Maybe this should be called Auto Nation Subaru Auction!!! LOL

Extremely evasive sales staff and they management did not make a difference. I’m going to take my business somewhere else! Stay away from this place! BAD!

Loved getting our car here. We weren't pressured to buy at all and had plenty of time to discuss the car. We had a specific type of car in mind and had been in contact earlier. As soon as the salesman we were talking with found out about it, he let us know and it was a perfect fit.

Had to give my name just to find out what time was available. I asked on the phone how much was an oil change. They gave me one price then changed it to a higher price afterwards. It took them an hour to do an oil change and to inspect the vechile. They were polite and nice waiting area.

AutoNation Subaru Spokane Valley has been taking care of our 2017 Subaru Outback for the past two years. We recently took it in for our 30,000 mile servicing. Since the servicing would take all morning and a little more, they provided a driver who took us home and then picked us up when our car was ready. Excellent service all the way. Friendly and reliable--highly recommended.

I had a great experience with the staff at AutoNation Subaru in Spokane Valley. Austin Spargur was an outstanding sales consultant (a lot of knowledge about the Forester and he listened to my questions and comments). I love my 2019 Forester!

We traded in a 2017 Forester and purchased a used 2018 Forester. We drove it for less than 250 miles over four days and the car had difficulty starting several times. The power steering light illuminated and did not shut off. We were still within the time and distance limit to be able to return the car, which we did. I was very disappointed to see the car had major issues with only 19,000 miles. The car was a certified pre-owned car with the extensive inspection completed by AutoNation before we purchased it. We requested our money back which took over one week to be able to pick up a check after we returned the used car. I provided a copy of my cancelled check by email as requested but still had to wait for several days to get it. I made three trips to pick the check up but it was not at the dealership. I found this to be unacceptable. I will never purchase a car from this dealership in the future.

We're very happy with our Autonation buying experience.

Austin, our sales person, was great. Everyone in the dealership were friendly and helpful. We travelled about 500 miles to purchase this vehicle (we were looking for a specific used vehicle/accessory package/with low miles). Austiin and the entire dealership was aware of this and took special care of us. Even dog friendly !

I was greeted with a beautiful smile! My appointment was at 9AM. My car was taken in early and finished at 10:00AM. A thorough inspection was completed and the recall lamp was fixed. They even washed my car!

Auto Nation Subaru in the Spokane Valley was a great place to do business. They were friendly, helpful and found the right car with all the extras I was looking for in the color I wanted. They also gave me a great trade in on my other car. Very pleased!

I've purchased two cars from them over the last 8 years and have had great to solid experiences. my 2nd car had a lot of recalls and the service department was a complete pain in the arse to work with. I was about to purchase a third Subaru today, but I couldn't get a quote as I was deciding between a few vehicles. The person was too busy with 5 other offers to deal with me. You think they would treat a repeat customer better.

Run don’t walk. High pressure sales. When we told them we were also going to meet with different dealership that was Costco referred, salesman was visibly angry and said why the “F” would you do that? He said he only came in on Saturday to take care of us, he should have been home barbecuing with his family. It was a lie because he told us earlier he had other customers scheduled that day. Also they offered 1/2 trade in value Per bluebook. Left and went to Subaru of Spokane who was totally professional and bought a $53000 car.

We worked with Tyler for awhile to find the right car. There were a couple of options that were good but not quite perfect the first time we went in so we ended up leaving empty handed. But Tyler asked if he could keep looking for us since we had already done the credit application and it was good for a month. We agreed and he contacted us about a week and a half later and he said that he might have something if we wanted to come in. It was a 2016 Kia Sportage. It checked all of the boxes that we had and even fit inside the budget that we were working on. He was able to hide the negative equity from our trade in due to the vehicle being priced below book value. It was a long day, people kept trying to test drive the car (it was popular) and Tyler kept going to bat for us so that we could come in and see it. We ended up purchasing it and the paperwork part took less than an hour to get through. It was fast and easy and Tyler took excellent care of us. We felt that he really heard what we were asking for in a car and found it. It was an A+ experience. We couldn’t have asked for more. Thank you!!

Tyler at AutoNation Subaru is by far the most professional Auto sales person I have ever meet. He was very through and easy to work with and never pushy. My wife who hates car shopping said the whole posses was great and all the people that we dealt with were professional polite and accommodating. I highly recommend Tyler and the crew there. Fred Bowman

Never ending service that is complimentary and smooth from the beginning to the end with genuine concern for your happiness and end goal in mind the entire time. Easy to work with and extremely patient. Helpful. I will return to buy another car when I plan to upgrade again.

We are so very happy we drove 4 hours to buy our Subaru. Prices were way between than what we could get in Kalispell MT. The loan process was a lengthy 3 hour wait. Really not sure why it took that long. The service was great let us bring our dog inside too

I had ordered the car through Chuck Thomas at AutoNation Subaru of Spokane Valley. The service that I got was amazing, from the constant communication and the loaner that was provided by service. When I came to pick up my car it was clean and full of gas and Chuck went through every detail of the car with great knowledge and professionalism. I have owned over 125 cars and this was by far the best experience I have ever had. I was introduced to all the managers in the dealership including Michael the service manager who help me with a few technical questions. If you’re thinking of buying or servicing a Subaru you must go to AutoNation Subaru of Spokane Valley.

Worst service center in town. Today marks the 3rd time we have taken our 18 Crosstrek(bought new from this dealer) in and they seem to not care. The first time it was a quart low on oil for whatever odd reason. The second time we took it by was because my wife got home and it smelt like her car was burning and now as of yesterday the oil seems to be mixing with gas. Their response was very displeasing as the service advisors seem to have little no care about it. No loaner car drive until we can get you in is basically what they said. Hopefully, their warranty is true cause if the motor blows. There is clearly oil on the hood and left side of vehicle in which they claim is just water and dirt. Simply terrible service. Update: I guess the GM is just as bad as the service. I have called and left voicemail. No return call yet ( 6days) and wife is at dealer now with them telling her they now have no loaner car for her when the service rep told her they would. Who is the owner of this place?

I had questions about a Lease of a new car and Justin personally called me back....he is one of those guys behind the counter wheeling and dealing your purchase. Justin sat down with me and explained how the lease work and was going to find me a salesman but one was not available so Justin spent the Whole afternoon with me showing me cars....magically the ONE was right in front of me when returning from a test drive. After I found MY ONE Justin found Tyler who explained every thing I needed to know about my first brand NEW CAR!! The only negative thing I would say is that nobody explained to me the car insurance level I am responsible for during a lease to have it is more then the state requirement of full coverage.

The best car buying experience we could have imagined. Every single team member was friendly and welcoming. Never felt pressured, just well taken care of. The kind of place I'd want to stop by just to say Hi. which I can't say about any other car dealership I've been to.

AutoNation Subaru was fantastic throughout my whole buying experience! Austin was a great listener and super helpful and was the one who convinced me to purchase my Subaru when I was considering another vehicle that I just wasn't quite as in love with. I'm in love with my Forester and I'm so glad I listened to him and gave it a chance. I never felt pressured and the entire buying process was quick and easy and they've been great in making sure I am satisfied with my purchase ever since. They've now sold my family two cars in the past 6 months and I'll be recommending them to another family member soon! Thanks for everything!

AutoNation Subaru was fantastic throughout my whole buying experience! Austin was a great listener and super helpful and was the one who convinced me to purchase my Subaru when I was considering another vehicle that I just wasn't quite as in love with. I'm in love with my Forester and I'm so glad I listened to him and gave it a chance. I never felt pressured and the entire buying process was quick and easy and they've been great in making sure I am satisfied with my purchase ever since. They've now sold my family two cars in the past 6 months and I'll be recommending them to another family member soon! Thanks for everything!

I purchased a vehicle in may drove it for 2 weeks. After an estimate the transfer case had a crack. I got swindled on this vehicle. $2,500 to repair. They also didnt advise of an open case against gm for bad pistons in it. Looks like I now have to replace the pistons as well. Definitely will never return to Subaru for another vehicle. They are very dishonest just to sell a car.

it is fun and enjoyable and they make the experience simple!

Worst service center in town. Today marks the 3rd time we have taken our 18 Crosstrek(bought new from this dealer) in and they seem to not care. The first time it was a quart low on oil for whatever odd reason. The second time we took it by was because my wife got home and it smelt like her car was burning and now as of yesterday the oil seems to be mixing with gas. Their response was very displeasing as the service advisors seem to have little no care about it. No loaner car drive until we can get you in is basically what they said. Hopefully, their warranty is true cause if the motor blows. There is clearly oil on the hood and left side of vehicle in which they claim is just water and dirt. Simply terrible service.

Great Dealership... all staff personnel are courteous and professional, and worked diligently to resolve any difficulties in our purchase of a new Subaru, all to our complete satisfaction. Thank you!

Greg and Cole made our purchase very pleasurable. We are extremely happy with our new Outback. Thanks, Alex and Josi

Great staff... everyone treated us with courtesy and professionalism, and made us feel that we were important to them.

After internet research I contacted AutoNation Subaru Spokane Valley where I had located a car that had everything I wanted. They made my purchase so easy. Worked with Greg, Gail and Andrew. They were all wonderful. Thanks AutoNation Subaru

Austin took care of me!!! in and out in a few hours would never visit another Subaru dealership as long as I live, they have my business for life!

I bought a new Forester. The sales manager and salesman were very clear and upfront about the price being offered. The sales process itself was very efficient and did not consume too much of my time. I was treated very well during the whole process.

Michael in Sales was great to work with. Got the perfect car for my daughter's 18th birthday. Very pleasant process from start to finish.

Didn't look at car door when made was appointment to do it.

I purchased my 2008 Subaru outback here in 2009 and I have had so many negative experiences with their Service department and body shop I would strongly recommend going somewhere else. I told my dad this but he bought his car there anyway and got the same impression I did. Not happy. I wish I had room to detail my negative experiences here. After my warranty was up I had to put a part in my drivers door. They had it apart so many times to fix stuff it was disgusting. Not because of the vehicle but inadequate repairs. When I opened it up myself to do a repair I was apalled at the damage they did inside the door all the times they repaired it. The electronic mechanism for the locks and windows was broken and stripped screws and the plastic cover on the door was duct taped and torn. A screw was loose on the window regulator and I had to open it up to repair that. A little Loctite would’ve been good. In their defense I have not been here for a while but I will never go back.

A family friend works at this dealership, and I’m beginning to see why. The team aspect to this dealerships sales/customer service approach is incredible. During the purchase of our vehicle (which we love), it seemed every department was involved in making sure our needs were met and that the process was completed in the most timely, efficient, and friendliest manner possible. This was our second vehicle from this dealership and sure it won’t be the last.

Everyone there was kind, respectful, and made sure I had just the right car for just the right amount that I could pay.

Took in for filter replacements n camera replace. Dropped off at 8:15 am. Didn't get done till around 3, an only camera was replaced, no filters. We live a long ways. So had to make yet another appointment. And when I got fob my amethyst crystal was missing. So I'd suggest if you have anything special on your fob ring take it off before serviced. And expect longer than told wait to get done.

Great experience!! Demetrey Slivko was our rep, and we couldn't have asked for more. We originally came in to look at a Acura MDX, it was a nice car a test drove well, but didnt fit our needs. Demetrey took the time to understand the full extent of what we wanted and went to work. He followed up with us on a couple occasions on potential opportunities that were close, but not quite the right fit. His diligence paid off when he noticed a Honda Pilot that was traded in...and let us know the same evening he was made aware of it. We checked it out and pending inspection, knew it was the right fit for us. Thanks to his help we were able to reserve the car, take test drive as soon as we were able and close the deal once identified maintenance was complete. If not for Demetrey's diligence, I'm sure the vehicle would have been scooped up quickly by someone else. Great job Autonation Subaru on the overall experience, and especially kudos to Demetrey! We'll be back when we are in the market for another car.

The staff is excellent. Always attending to customers needs.

We had a very good experience working with Austin and Greg. This was our first time leasing a car and they were very patient in answering all of our questions. We are really enjoying our Impreza. The only downside was that it took 6 hours, so definitely be prepared for spending a lot of time there.

I met with Clinton (Tyler) Williams to check out buying a Subaru. Clinton is very knowledgeable and I appreciated his guidance and patience in helping me choose the right car for me. There was never any pressure to buy. It was a good experience from the time I walked in the door and drove away in my new Subaru.

My salesperson Teena was absolutely fantastic. Love my Ascent

I love my Subaru Legacy. All wheel drive in winter is great! When I go to this dealership I am always treated with the upmost respect and courtesy. My car was called in for software update and they rotated the tires and gave it a oil change. My car is very pampered there...even getting it washed to shine!

They were kind, thoughtful, and low-pressure. They took all the anxiety out of buying a used car, even taking car of a little annoying detail that went wrong just a few days after the purchase. We would HAPPILY buy another used car from them again! Our only complaint was that the process took a LONG time to finish, but given how happy we are with the car (a 2005 Toyota Highlander), it was a small'ish price to pay.

AutoNation is top notch! I am so pleased with my purchase! Tyler you are truly a classy fella, even received a hand written thank you. I didn’t find that personal attention from other dealerships! Thank you also, to Stephen and Justin, you all made the decision an easy one.

Excellent service from Brian, Gail and Daniel. Brain spent great deal of time showing us the car and it?s features, Gail worked to get us out of state plates and Daniel helped do the paperwork

The team at Subaru Auto Nation was top notch! No complaints! Would use again! Informative and genuine!

in one word SUPER the people are all real helpful friendly and nice/ the place clean and inviting . overall a good car buying experience thanks

Went in to get tire air pressure checked. The folks there very courteous and kind. Also met with. Gail to get license plate info.Worked quickly and efficiently. Thanks guys!

I hate to deal with car salesmen who are pushy & high pressure. I did my research & had a car reserved online, to save time when I got there. John was knowledgable & helpful, but not overbearing. I planned to go to 2 other dealerships, but I fell in love with the Forester. I bought it on the spot & never looked at another car.

Bought by first Subaru Feb 17 from them. It was driving with a noise and I asked about it...the sales lady told me it was because it was fuel efficient. My fault for not bringing a certified vehicle to a mechanic. Aprox 2 months and $1500 later I was told because it had only 9K miles on it, the part that was bad would not have been looked at but any mechanic would know what was wrong with it. Very dishonest sales person. I would never recommend this place. Love my Subaru, just a bad experience With the honesty of this dealership.

Bought a used 2017 Legacy from Austin and had a great time. The whole deal worked well

Two hours for an oil change appointment is ridiculous.

hands down best experience ever

Staff works very hard for the company, which is unfortunate because everytime I come it is more than a 25 minute wait in line just to get your keys back. I implore management to provide the service department with more that just one Front Desk Gal. It is not fair nor is it professional to leave your staff so spread thin. Good companies have a good team work ethic. It would not be acceptable in my place of work to leave somebody high and dry like you have done to her. Your gal is great and she deserves a raise.

Tyler helped my son purchase a Subaru, he was very knowledgeable, friendly and funny. I asked if they had free popcorn while we shop and they didn’t but when we came back from the test drive popcorn was waiting for me. They went the extra mile to exceed my expectations. We are very happy with our purchase and Tyler our salesman. Thank you

I had a 1997 Subaru Legacy Outback that I was ready to move on from and Autonation Subaru was the perfect place to go. Steven was the salesman that helped me out and he made it such a pleasant experience. He was upfront with me, friendly, had the answers to all my questions, and went above and beyond to make sure I was in the right car for me. I would recommend Autonation Subaru in the Spokane Valley 11 times out of 10!

The service personnel were very polite, had all my paperwork completed when I arrived and asked if I needed anything else. The work was performed quickly and correctly.

Always friendly and courteous service with a freshly washed car to seal the deal.

AutoNation Subaru has an excellent team! Highly recommend this dealership. They have a great selection of vehicles, exceptional salesman (Austin in particular is quite knowledgeable) , and very good service and management overall.

Great buying experience. I got a fair trade in value, a satisfying test drive, helpful financing options, and had a new vehicle in less than 4 hours. Nice people.

Austin is a knowledgeable, engaging person. He knew when to talk about a sale and he knew when to back off and let us discuss issues among ourselves. We're happy with our purchase and with the sales process.

Great , the salesman was easy to work with . Really nice and clean show room .

The recall appointment went smooth as usual. Very nice service crew.

Andrew (sales) was very helpful and easy to work with. Low pressure but was knowledgeable and willing to persevere in finding just the right Outback for us. Both He and Andrew (financing) stayed late and got us through the purchase process quickly.

Initial sale of vehicle that i purchased went well. And the salesman was kind enough to deliver the vehicle to my door. However, within one week of purchase I had to replace the battery. Then, after my mechanic looked at the vehicle, there were lug nuts missing from two of the 4 wheels, that my mechanic replaced. Within 30 days after purchase, and less than 200 miles, the transmission intermittently slips into 4 gear, while driving, and cannot be shifted into (D) drive, without restarting the vehicle several times. This is accompanied occasionally by the Service Engine Light on. After bringing this to the attention of AutoNation, I have had only one response, which indicated that the customer service department will be notified. That was a couple of weeks ago. So, it appears that purchasers cannot rely upon AutoNation to perform an extensive vehicle inspection, prior to sale. And service after the sale may be poor or non-existing.

Ive gone in 2 seperate times for recalls on my 09 impreza. First time i went in was for the airbags i left with headgasket problems. Second time i went in for a taillight and left with my oil completely drained and a loud grinding sound im my front passenger wheel well. This subaru isnt worthy of a single star rating and needs to be getting mechanics that have actually made it through proper schooling. Do not take your car here unless you want to leave with it being jacked up.

I purchased 2019 Subaru Forester at AutoNation. Austin Gerimonte was so very helpful making sure I had all the features I needed in my car. When the car arrived he went over all the features making sure I knew how to operate everything making the transition from my old car to the new car very smooth. All the people that I met while at AutoNation were friendly and courteous. It was the easiest car purchase I have ever made.

We had our 2014 Outback in for an oil change, everyone we were in contact with were friendly and helpful and it was done and washed in about an hour.

I first went to the Toyota lot and was helped by Sakeleanna. I told her I upfront that I didn't want to get a Toyota, and really wanted a Subaru. She was so sweet and was still willing to take me on a test drive to show me all the Toyota trims and models so that I can compare them to Subaru. She knew I had my heart set on a Subaru, so instead of trying to sell me something I didn't want, she took the time to educate me. She wasn't there to sell, but rather advise and let me make an informed decision. Knowing she wasn't going to get the sale, she still spent alot of time with me and couldn't have been any sweeter and knowledgeable. She referred me over to Auto Nation's Subaru lot and told me to ask for Austin. A few days went by, and I happened to be downtown, so out of convenience I simply went to this other dealer, not Auto Nation. From the first impression I was turned off, because the majority of their inventory was in a dark parking garage and it made it hard to see the colors and details. My salesman was nice enough, but I was thoroughly turned off by the HARD SELL. That whole "what will it take to get you to buy TODAY?" and "this deal is only good for today, if you leave then you'll miss out". It was that classic disappear for a long time while his manager worked up numbers thing, only to come back higher than I wanted, then they'd disappear for a long time and come back a little better than before. After several hours, I finally negotiated what I thought was a good deal, but left because I felt insulted by that game. Why wouldn’t they just give that to me the first time I asked? I'm a Loan Officer and have been in finance for 30+ years and know how things work. I left and went to Auto Nation, and happened to be greeted coincidentally by Austin. From an aesthetic point, it was like night and day. Auto Nation Subaru was open, clean, huge, new. I told Austin what make, model and price I wanted. I told him I already got numbers from another dealer, but he was classy enough not to ask what those numbers were. Instead, he went to his manager to get pricing and even though it only took about 5 minutes, he still came back after a few minutes to update me. I got the deal I wanted with ZERO back and forth, they were extremely easy to work with and so professional. While I sat and waited for the financing, I had great conversation with Bob another salesmen who chatted with me and was so happy and upbeat. The Finance guy was super awesome too, no pressure to up-sell me on a bunch of packages and add on’s. The whole experience was completely pleasant; from Sakeleanna on their Toyota lot setting the tone, to Austin who drove the car out to my house that evening after work and showed me how to set up my phone, etc… I highly recommend buying from Auto Nation. They are awesome!

Bought a new suv and all employees were helpful and friendly. Austin was very knowledgeable about the vehicle and helped a lot! This was my second purchase there and I would go back again. Thanks guys.

The sales people were excellent.....knowledgeable but no pressure.

Big thanks to Austin G for all the help and advice on the purchase of a new rig. He didn't hesitate to go the extra mile to make sure that I got exactly what I was looking for. His willingness to go above and beyond for customers has earned my review and future business. Further, excellent customer service from all sales staff involved at AutoNation.

We purchased a car from Austin G., and were very happy with our experience. He was extremely knowledgable about all aspects of the car and the sale process. We enjoyed working with him.

when a customer tells you where they need to be financially on their monthly payments and leave there with a new car and their monthly payments tripled because they want to make a quick sale instead of doing whats in the customer's best interest, this is why i will not buy another car from here.

Very Pleasant! Did not feel pressured at all to purchase a vehicle.

Took my car in and they didn’t even do what I asked. Took forever to get my car back. Not very helpful at the counter either when dropping off and picking up

Honest helpful service to the customer needs. I would recommend to anyone.

Overall the car buying experience with AutoNation was good.

Good staff, well informed and honest. Like the no haggle price, it was reasonable and easy.

The wonderful young lady who worked with me was fabulous. she was knowledgeable, kind and helpful.

So I just used one of my “prepaid “ oil changes... then filters plus 30 , not part deal , and service 50 dollars cost me 99 for the prepaid oil change ... read fine print cheaper to not get this when you buy the car

I was fairly happy overall, only a couple things I didn’t agree with but I am pleased with the new car.

very friendly and very helpful - was in and out without a lot of sitting time, I would definetly come back and buy a car from this dealership again

I just want to say Tyler is a Rockstar and the most handsome car salesman ever, he told me me I would be happy at the end of this deal. Between Tyler and Kara who is the most down to earth caring person I left with a brand new car and with everything I requested. Working with them both was not only easy but comfortable! I love the customer service this place has and Daniel is the tallest sweetie I have ever had with a finance person! So I recommend working with these three ANYTIME! Thanks you guys 😁

We bought a new Forester because of our long-time friendship and confidence in Keith Moors. On occasion the "buying process" gets stressful and that's where Keith is so valuable to us. He reflects sincere concern for our benefit and has yet to go back on his word. We know we can trust what he tells us. We have given his name to several friends who are just as impressed as we are. We were also impressed with "Gail", who we met for the 1st.time, he seemed to really be helpful to Keith in seeing that our purchase worked out.

The saleman Brian, manager Gail and Andrew (finances) all very pleasant and helpful. Love my new car!!! Thanks again.

The stuffs here are very friendly and helpful. I'm first time buying a new car, so I asked the dealer a lot of questions. And he answered me each one of them very clearly. it was a nice buying experience.

The salesman was very helpful in answering all of my questions, and I bought a car that I am very happy with my purchase. after one week, I have already had the vehicle in for repair of a faulty tire pressure gauge. It was quickly fixed, only to go haywire again.

The salesmen were great but management was terrible.

I went in and gave them what I was looking for. And they didn?t disappoint. Didn?t try to sell me something else. Just had what I wanted and helped me drive it home. Quick and easy process!

Grant was amazing to work with! He listened to what my needs were and he didn't try to push me to buy something I didn't want. He was friendly, professional and went out of his way for me. I would buy a car from him any day!

I got EXACTLY what I wanted! Thanks, Austin!

Antonio was very informed on all aspects of Subaru’s. The no hassle pricing was great. I liked knowing this up front. Best experience I have ever had buying a car

The sale process was great, however, I bought a Certified Pre Owned Vehicle and two days after purchasing I realized the weather molding around the rear driver side door was falling off as well as plastic on the back of the rear seats was loose and not attached. I had to take it back for them to determine they needed to order and replace the entire molding, then, at my scheduled appointment (2nd visit back) to have the weather molding replaced they had ordered the wrong molding and didn't have clips on hand for the plastic on back of seats. Now I'm looking at a 3rd visit to the service department in 2.5 weeks post sale. I feel like with a Certified Pre-Owned car that these things should have been caught and fixed prior to the sale - they claimed they did over a hundred point inspection.

We had the most amazing buying experience every with Austin Spargur. He was so kind and honest. He was not pushy at all and we could tell he genuinely wanted us to be happy in the end. He made the process as quick and painless as possible and we are so so happy with our 2019 Subaru Forester!!!

Yes I would in a minute .

Auto Nation just seems so safe and trustworthy, Thank You Greg and Ty for making my sons smile so big. Susan and Larry

Caleb Hubiak and Daniel in finance were and are fantastic! I bought a used car and they treated me like I was able to buy a new top of the line vehicle. My cars engine light came on. Caleb had me bring the car back and they gave me a 2019 Forester to drive while my car is fixed! Definitely a plus 5 !

Austin and Andrew are FANTASTIC! Test drove and purchased same day. Paperwork was smooth and easy. Drove home that night and Austin drove my Explorer home. They exceeded all my expectations and I would recommend AutoNation Subaru to anyone! YOU GUYS ROCK!😊

I purchased a mini cooper a year ago. I had problems from day one. The car was in the shop in the first week for a month with engine issues. Then out for a week and then back in. Once the warranty was out. I was told to take my business elsewhere because they could not fix my car. they even told me why would I take a mini to suburu dealership to fix my car when they told me to take it there from day one. To day i have taken my car to specialist and Seattle mini. i have discovered parts missing.. extensive damage to the engine. many failed parts and the engine wasn't attached to an engine mount. it was free to move around in the engine compartment. Currently I'm up to $7000.00 in repair work and I still have a bit more repairs till it will be sound and fixed. Autonation Subaru could have done me right and sent the car out to be fixed from day one if they could not have the knowledge to fix my mini but they chose not to. instead they waited till the warranty was up and told me to take my business elsewhere because they no longer needed my business. They sold me a broken car that they would not fix and kept making excuses till the warranty exhausted. I even showed them what the specialist diagnosed in less than an hour which showed me everything this dealership claimed they fix was NEVER fixed. Then they escorted me out the building and told me to not come back. They still owe me an oil change but I am afraid they will break my vehicle more. I would never buy from them again. They pretended to fix the car and be all gracious to me while I had warranty but immediately told me where to go once it was up.

Great people to work with!

My husband and I are transplants from California and our SUV was a FWD. We decided to trade it in for an AWD vehicle and Subaru came to mind. I did a search via Legal Shield’s Memberperks and Autonation Subaru came up. Greg Roland, our salesperson, immediately got in touch with us and even offered to pick us up since I was hesitant to drive after it snowed the day before. Greg took his time to get to know what vehicle we wanted and patiently discussed the differences in SUVs Subaru carries. We test drove the Crosstrek and Greg made sure to show its capabilities including a mini “off-road” trip. Our fear though was our RAV4 was still in transit and without the dealership physically looking at it, we weren’t sure we’d be able to get it traded in. But Greg and Autonation Subaru made it happen! They took our word for the condition of our RAV4 and gave us a good trade in towards our Crosstrek 😊 They just wanted us to bring the RAV4 to the dealership when it arrives. Andrew from the finance department also gave us a reasonable payment with a not so high APR. So we went home with our Crosstrek so Greg didn’t have to drive us back home 😊 Now when our RAV4 arrived we requested Greg for a shuttle to bring us back since my husband no longer drives but instead he and another associate came to inspect and pick up our RAV4! ❤️ That same day, Andrew gave us a call and was able to renegotiate a lower APR so our payment went down! We will be sure to come back and have them take care of our Crosstrek too ❤️

Very knowledgeable staff. clean and inviting store. Great customer service. Have bought a few vehicles from Auronation Subaru and ALWAYS recommend them to others looking to buy a car.

I was determined to get a Toyota or Honda. My husband said "Let's look at some other makes". I grudgingly agreed. We went to AutoNation Subaru and met Caleb, who asked me what features I wanted. Then he introduced me to the Forester. This car satisfied every one of my wants, and then some. [Caleb, you had me at "X mode"!] I bought a beautiful dark blue 2019 Forester Sport on the day after Christmas. It snowed later that day and this all-wheel-drive car took our steep, snowed-on driveway as if it were a dry, sunny day. No hesitation, no tire spinning, no slipping or sliding. The Forester is a small SUV, which makes for easy parking, but, ironically, it has tons of cargo and seating space inside (how do they do that?). It has a very comfortable ride, smooth and quiet. It has every safety feature ever invented (that may be hyperbole, but, whatever). It even has a roll bar, "just in case". It's the first car I've ever had that has a backup camera (that was my #1 must-have option).The back seat has plenty of leg room. And when there's just two of us on a photo expedition, the back seats can fold down flat, providing plenty of cargo space for our cameras, lenses, tripods and suitcases, etc. Needless to say, I love my new Subaru. It'll take me a few months to learn about all the fancy gadgets and icons and such, but there's a very voluminous and well-written manual, which I will study diligently. So, if you go visit AutoNation Subaru in Spokane Valley, be sure to ask for Caleb. He's a very pleasant and knowledgeable young man, not pushy at all. He's a really nice, honest guy and we would buy from him again.

The female representative who greeted me and coordinated the service went above and beyond to be positive, informative, helpful and friendly. Her communication skills were professional and stellar!

I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!

Outstanding customer service! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Mike Libby ( sales manager) went above and beyond helping us make a sound buying decision. The salesman (Austin Spargur) was a very good listener and respectful of our time. This young man followed up, was very polite and very non-pushy and helped us in all aspects of this exceptional car buying experience. The business manager (Cole) was courteous and very helpful signing the financial papers. He listened to our needs to the fullest. This was by far one of the best experiences that my family has ever had buying a new vehicle. I would recommend Autonation Subaru highly !

Autonation Subaru did a fantastic job assisting me with the details of getting the car that fit my needs.

The best salesman I have had contact with Tyler Williams at AutoNation Subaru Spokane Valley sold me my dream vehicle. 2001 Ford F-250 Super Duty turbocharged diesel pick up truck. Absolutely fantastic buy for a fantastic vehicle. I cannot be happier with my new vehicle and the sales transaction that took place through Tyler Williams my sales person. I highly recommend AutoNation Subaru in Spokane Valley and vine from Tyler Williams.

Have not bought a car in many years. I was dreading the process. Boy was I surprised and grateful that things have changed! No haggles no game playing. And my salesman listened to what I wanted and sifted through many himself before he found a couple that were good for me. I really felt he really cared.

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.

We had our engine seize on us on a very busy freeway with both daughters in the back seat. We took it to a mechanic friend of mine that told us that Subaru Foresters have had engine problems and there is a service bulletin regarding this. This is where it gets F$#ked up, Subaru knew about this since 2013, there was even a class action filed. We have taken our Forester to an authorized dealer (Autonation Subaru) for service since it was new. We had our car serviced 8 times since the service bulletin and no one at Autonation SUbaru said a word about the service bulletin and that the engine could lose oil quickly causing engine damage! Sound familiar??? When I asked both Autonation and Subaru why we weren't told about the Service Bulletin they both told me that they are not legally obligated to tell us about service bulletins. Because our Forester was over 100,000 miles(110,000) they will do nothing even though it was a known issues with their vehicles. So we had to by a new engine for $5,700. Autonation wanted $9,600 for the same repair. Now a bunch of other issues are coming to light regarding Subaru vehicle issues that were covered up.

I appreciate the friendliness and explanation of what maintenance service was done. Always excellent service!

We had a great experience working with Greg and Mike. They listened to our needs and did everything they could to make our car purchase a positive experience.

The wait was a little long but quality of everything else fine. Wish the coupons got applied without having to print them out.

Great sales staff (thanks Austin G), great experience !

Great contact with me and follow up with my wishes to buy a used subaru. They were willing to stay in touch and to help me find the car I wanted.

Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.

Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!

Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!

Autonation Subaru followed through on the price for a new Subaru that was agreed on by phone. Salesman Greg was helpful and personable. Once the deal was made, they worked hard to get the new keys in my hand - I barely had time to say goodbye to my old Subaru...!

I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.

Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!

I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality

We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.

Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!

Autonation subaru goes above and beyond to meet every cusomers need. 10/10

I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.

We dreaded the thought of going to buy a new car. AutoNation Subaru Spokane Valley was a great experience. No pressure sales tactics our salesman helped us come to a decision on the Outback. We test drove a couple of models to make sure we purchased the best fit for us.

Yesterday I purchased a 2019 Subaru Crosstrek. My request to them was that my car buying experience be enjoyable. My expectations were far exceeded. Tyler Williams is the most pleasant and knowledgeable salesperson I’ve ever encountered. I’ve only had the SUV for one day and it’s amazing so far. I expect it will remain that way. Driving that vehicle is surreal..so much valuable technology that comes standard. I feel very safe in my Crosstrek. Kudos to Justin and Daniel also for making my experience highly enjoyable. You guys ROCK!!! I look forward to working with you a very long time.

Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

It was a great experience! I went in with specific needs in mind and even though it took alittle while longer than planned (had to order parts) Justin kept me updated every step of the way!

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."

Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.

Worst service department ever!!

Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.

I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

This was a very easy process and the waiting room provided a comfortable wait.

I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

Nice experience,salesman was very helpful, enjoyed his help

I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me

I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.

Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

I had th best experience shopping for a new car. I didn’t feel pressured to make a decision. Thanks Tyler for helping me pick my new car!

Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.

Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

The general manager JEFF.....is a silly little imature bitch... paid with a credit card that has no limit.. was told no because they wanted cash.. brought cash and the gm is still acting like a 2 year old....i sent a email to the BBB about all this... keep fucking with me and i just might post what the BBB said about this place. By the way the gm has a broken arm.. yeah jeff i fucking hope you see this you bitch.

Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.

I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that’s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.

I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!

Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.

Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.

Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

Great except for all the emails. I didn’t expect so many emails after buying a new car.

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

We had a good experience with purchasing a new Forester.

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.

Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.

Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!

Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara

this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .

I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you

I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.

Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd Outback from here and i will go back again. Kieth is great.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.

Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.

There was confusion as to what the financing options were for 2018s on our part on the day of purchase (our third trip to the dealership). We were not clear initially as to what we wanted to buy...used/new. My recommendation would be to provide customers clear options as to financing. It coupled to the cost of the vehicle are the main drivers in selecting a vehicle. Otherwise we are very happy with the outcome. Thank You!

Staff were personable, honest and helpful. They went above and beyond to make buying a car a great experience. It was a relief to find such great service. Thanks!

The dealers and staff were honest, helpful and efficient.

The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!

Everything was great BUT the rude mgr that sat in with the very nice finance manager

As a single woman, AutoNation made the process of buying a car perfect! The sales person was a great help, the financial business went smoothly, and the general manager even sat down and visited me during one of the wait periods.

I found a car I liked online at Spokane Valley AutoNation. I spent hours researching the same car at EVERY dealership in Washington and Oregon, and hands down, they had the best price. I called first thing in the morning and started working with Justin. My credit is not great but they worked really, really hard to get me not only a loan, but a GOOD loan. I live 4 hours away and couldn't leave work until 4 so didn't get there until just as they were closing . The whole team stayed until almost 10 getting me all set and making sure I knew about my new car and that everything went smoothly. EXCELLENT CUSTOMER SERVICE!! Not to mention the most amazing care EVER! 2016 Outback. So very happy!

We just bought our 3rd car from Auto Nation and I can't speak highly enough of the help we have received along the way from salesperson Justin Johnson. He was always willing to answer my many, many questions promptly and professionally and he made the tenuous experience of buying a car an enjoyable and stress-free experience. If there was an option for more than 5 stars I would have given it.

I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.

Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!

I stopped in to visit AutoNation Subaru Spokane Valley WA and met Brian. We spoke about what I was looking for and he indicated he would call when a vehicle that fit this description came available. Two weeks later Brian called and within 12 hours I had a newer vehicle in my driveway. A great experience from start to finish.

I researched all 3 Subaru dealerships in the area and AutoNation was the best! From the first time I called, to my several visitations, they made it easy...best price, awesome service. Justin and his team made my buying experience comforting. Kudos!

The service on my Subaru was done on schedule, well within the estimated cost and with skill.

Friendly, helpful, and helped my car. A+ , I would definitely return and recommend.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.

I thought the salesman was great. In the past, buying a car was always a bad experience. The salesmen were always pushy, demanding some sort of promise from me, and I always left with the feeling that I made a bad mistake. Caleb, the salesman at the Subaru Autonation was patient, answered all my questions and let me decide if I wanted to buy the car. When I drove off, I felt confident that I had made the right decision as I still feel that way now. If you need a car, talk to Caleb at Autonation. He listens and will get you something you like and can afford.

Got good service - Service advisor was knowledgeable

This dealership as tried to take advantage of this 55 year old woman. The service department​ disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.

No haggle pricing made the buying experience easy. I asked them to compare a new car vs a used car at the same price for financing which helped with decision making. At the end of the day, while I had not anticipated buying a new vehicle that's what happened as it was more cost effective with the new car interest rates rather than the used car rates. Love my vehicle!

We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!

Low pressure ...like that. Justin was very helpful in accommodating the limited mobility of my wife. This was all about finding a vehicle she could get in and out of with little effort. He was very good about helping with her try several different models.

Justin was a great salesman and aimed to please no matter what we threw at him. Him and his colleagues at Subaru were honest and upfront, they were able to meet our request and made it as painless as possible. It's likely I will go back to Spokane to buy my next Subaru

I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.

We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!

We were in the process of replacing my old car and were thinking of either Honda HRV or Subaru Legacy. Did a couple of test drives on the Subaru Legacy, one in a dealership at downtown Spokane and the other at AutoNation Subaru. There's no comparison on the excellent customer service we received at AutoNation!!! Justin Johnson met us at the lot and from start to finish he was able to give us so much information on the car. He was not only knowledgeable but I felt that he really took care of us from start to finish. Before driving the car off the lot, he sat down in the car with us and walked us through all the various electronics and helped sync my phone to the car system. Top of the notch customer service. Justin was friendly, down to earth, funny, and laid back enough so that we didn't feel pressured in any way. He was even willing to take us to the Honda HRV car and have us test drive that too., except I was already sold on the Legacy (besides the color , hehehe). The AutoNation facility was great! It was clean, the bathroom was well designed, comfortable lounge space, etc. It could use a food vending machine though, in my opinion, just because we went there a few hours before dinner time and didn't finish until past dinner time. That's really minor though. So overall, I would highly recommend AutoNation Subaru dealership and Justin Johnson as a sales manager.

Justin Johnson took the time to listen to my wants and needs and put me into the perfect car. He spent so much time going over all the features of the vehicle. He showed me all the options, bells, and whistles. He made the experience fun. Never once did I feel pressure or that I had to buy the vehicle. He made me laugh and made me feel comfortable. Recommend Justin Johnson 1000%! Thanks to the sales manager Mike as well, he was very light hearted.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends. I have only had the car a few days but the safety features and ease of driving this Subaru Outback are amazing. I wanted a car that could tow a 1000# trailer, had good ground clearance, and all wheel drive. The Outback does all that and has the best MPG than any of other cars in its class. Besides addressing the environment footprint by the Subaru PERZA emission system, the Outback is also USA made in Indiana!!

Excellent personal attention; excellent incentives - new vehicle discount, 0% financing, discounted aftermarket additions.

This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!

I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.

I am one happy customer. This is the second car I have bought from autonation and I will never buy a car from another dealership except autonation. I had Justin Johnson as my salesman and Mike Libby is the the manager. Both men took excellent care of me and I will be a dedicated customer for life. Thank you autonation for the amazing customer service.

Our salesman Justin was professional, knowledgeable and great to work with. He made us feel confident in our choice and the experience was unlike any other car purchase I have experienced. I would recommend this dealership as well as the salesman to anyone looking for a Subaru!

Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.

Had multiple cars lined up that I was interested in and had multiple people working with me to get into the car I wanted.