I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!

Outstanding customer service! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Mike Libby ( sales manager) went above and beyond helping us make a sound buying decision. The salesman (Austin Spargur) was a very good listener and respectful of our time. This young man followed up, was very polite and very non-pushy and helped us in all aspects of this exceptional car buying experience. The business manager (Cole) was courteous and very helpful signing the financial papers. He listened to our needs to the fullest. This was by far one of the best experiences that my family has ever had buying a new vehicle. I would recommend Autonation Subaru highly !

First visit to the service area for an oil change. Super nice people and very helpful. The unfortunate part was that it took nearly 1 1/2 hours, a bit long given that I had an appointment.

Autonation Subaru did a fantastic job assisting me with the details of getting the car that fit my needs.

Every encounter I have had with the sales reps here has been unprofessional and lackluster. The dealership itself also has a no haggle price on used vehicles? A dealership that literally won't negotiate makes zero sense to me. My mother in law was also blatantly baited into coming down when the deal was for a lease, she explicitly stated she was looking to buy. After going all the way down there for no reason the sales representative proceeded to make an insulting joke to her colleague right on front of her. Take your business elsewhere people.

Fist time using this dealership and was very impressed. Service center was very informative and researched the issues with my car very well. They kept me informed and was reasonably priced. Will definitely be back! Update- service quality in the evenings seems to have diminished. Took an hour to get paperwork completed and keys back after car was serviced and keys given to the service advisor. Plan your schedule accordingly

The best salesman I have had contact with Tyler Williams at AutoNation Subaru Spokane Valley sold me my dream vehicle. 2001 Ford F-250 Super Duty turbocharged diesel pick up truck. Absolutely fantastic buy for a fantastic vehicle. I cannot be happier with my new vehicle and the sales transaction that took place through Tyler Williams my sales person. I highly recommend AutoNation Subaru in Spokane Valley and vine from Tyler Williams.

Have not bought a car in many years. I was dreading the process. Boy was I surprised and grateful that things have changed! No haggles no game playing. And my salesman listened to what I wanted and sifted through many himself before he found a couple that were good for me. I really felt he really cared.

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

The group there was great from start to finish. Kara and Mike went out of there way to secure the car and beat out a competitor. When the time is right i will be going back for another vehicle.

Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.

Excellent service in a small emergency.

Great place

It was a Saturday and the dealership was really busy. I met Austin who is now my favorite salesman. He asked me what I was looking for and found the perfect car for me! I absolutely love my Legacy! My experience was excellent, and I will definitely recommend AutoNation to anyone looking for a car.

If you have Suby or need one they are the best

WORST SERVICE CENTER EVER. This dealership has serious problems with its service department. I brought my vehicle here to have 2 recalls fixed - a wiper motor cover and the passenger air bag. BIG MISTAKE. Every single aspect of the job was a complete failure. They didn't cover my seats, they got greasy and dirty prints all over my seats, my passenger door, glove box, stereo and boot prints on my tracking for the passenger door. My car was dirty in some spots, but those spots were not dirty at all. I had an after market stereo, and they were so sloppy, they ripped one of the wires from my steering wheel control box (broke my steering wheel controls). This left a POSITIVE wire just loose that could have shorted out on anything it touched and burned my vehicle to the ground! They also partially unseated a wire connector, which can also causing wire sparking/arcing. They left one of the screws barely screwed in to my stereo! I wrote them, and after a few weeks of communication, the only thing they said to address it was from one of the sales managers - and please tell me if you find this reassuring (Mike is the service manager): "...bringing this to attention of Mike might change, probably certainly, future handling of vehicles." 2 maybes??? The service manager and general manager never said anything in regards to making sure this never happens again. They did clean my car up, not the best job ever, but they did clean up the parts they got dirty. They did not fix my stereo because it was after market, which I already expected. The worst part? I find out later my trunk release is no longer working (and it is not the button in the glove box that disables it). Most likely they didn't connect a wire or missed something with the trunk release lock in the glove box since it was right where they were working for the air bag. The trunk release on my key works, but not the other one. They ALSO did not fully push in the fuse that was for the air bags they worked on! I found out after telling this story to my sister that they had also brought their brand new Tahoe in for an oil change and they left greasy prints all over in her vehicle. Oh yeah and I told them about a typo with the general manager's email address on their website and they said they would fix it, a MONTH ago! Still there! This dealership is a JOKE - they DO NOT CARE about customer service! I had to contact corporate about this issue, because I have never seen such terrible service in my life. Be warned if you take your vehicle here for service!!! I attached photos of my inspection of their work! Addition: To the "owner" response - I find it an absolutely ridiculous canned response. If they had read my review, they would have seen that I already had email contact with the general manager. Also, since I wrote up this review, a different dealership fixed the trunk release, which just as I expected, wasn't reattached properly. And then I also found another loose wire I didn't see before in my stereo wiring. The service center here is the biggest pile of garbage I have ever experienced.

Great customer service! It was a great experience purchasing my new car.

Kara was very helpful in answering questions and we are very happy with the speed we got in/out of the office (all paperwork done and driving away in a little over an hour). Full disclosure, we did negotiate price and gave preliminary paperwork info over email, so that did help. But service and price definitely top quality.

My girlfriend bought a vehicle here and had an excellent experience. The team here is professional and didn't take a high pressure sales approach. The service department as very helpful, and also a real pleasure to deal with. I do have a bit of new car envy now that I've been in her car a couple of times. The feature set in these cars and the overall quality appears to be exactly what it should be. Buying a car can be challenging and even a bit intimidating, but these folks made it a painless process and she really got a great product for what she spent.

Brian Moreland was extremely helpful with our purchase. I felt that I was very familiar with my car as I left the lot.

We had our engine seize on us on a very busy freeway with both daughters in the back seat. We took it to a mechanic friend of mine that told us that Subaru Foresters have had engine problems and there is a service bulletin regarding this. This is where it gets F$#ked up, Subaru knew about this since 2013, there was even a class action filed. We have taken our Forester to an authorized dealer (Autonation Subaru) for service since it was new. We had our car serviced 8 times since the service bulletin and no one at Autonation SUbaru said a word about the service bulletin and that the engine could lose oil quickly causing engine damage! Sound familiar??? When I asked both Autonation and Subaru why we weren't told about the Service Bulletin they both told me that they are not legally obligated to tell us about service bulletins. Because our Forester was over 100,000 miles(110,000) they will do nothing even though it was a known issues with their vehicles. So we had to by a new engine for $5,700. Autonation wanted $9,600 for the same repair. Now a bunch of other issues are coming to light regarding Subaru vehicle issues that were covered up.

I appreciate the friendliness and explanation of what maintenance service was done. Always excellent service!

We had a great experience working with Greg and Mike. They listened to our needs and did everything they could to make our car purchase a positive experience.

I have bought many cars in my life, but i can honestly say that this was the easiest and most pleasant.

The wait was a little long but quality of everything else fine. Wish the coupons got applied without having to print them out.

Great sales staff (thanks Austin G), great experience !

Great contact with me and follow up with my wishes to buy a used subaru. They were willing to stay in touch and to help me find the car I wanted.

Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.

Grant and Tyler went above and beyond! They spent much time making sure that I was getting the car that fit my families needs; and never once made me feel like I was being pressured. I love my new Subaru Crosstrek!

Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!

Excellent service!

Nice people and good service

Austin Gerimonte is the man! Easy to do business with. Young new generation with a strong work ethic and no pressure. He shows a lot of enthusiasm with his job and his product knowledge is next level! 10 stars if possible!

Auto Nation Subaru is by far the best dealership I have worked with. Everyone is very professional and goes out of their way to make sure you are taken care of. I am a customer for life.

I needed to lease a new car ASAP because of a knee injury that made it near impossible to drive my old clutch commuter beater ;-) I'd speed shopped Chevy and Ford. Then my better half said, what about Subaru. I landed at AutoNation Subaru and spoke with Keith Moors. We test drove an Impreza. He explained all the features in depth and the test drive was exciting (traction demonstration of course). I ended up leasing it the next day. Easy, fun and so far so good! I'd recommend trying them out! Oh, and that was my 1st experience with Keith at Autonation Subaru. He did a above board performance, and again yesterday. THANKS KEITH!!!!

Another Great Experience at AutoNation Subaru. Was really pleased with the gang there at the dealership. Keith, Gayle, and all the staff are top notch - no pressure, matter-of-fact down to earth people. Would buy another vehicle from them when the time comes.

We've bought a number of new cars over the years. This was a really good buying experience for us. Justin Johnson was very knowledgeable and was able to teach us some interesting things about our new car. The finance department was also pretty fast. You usually wind up waiting for hours to complete the transaction, but we were in and out pretty fast. I wouldn't hesitate to buy here again.

Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!

Great Service department & wonderful customer service! Logan did a fantastic detail & delivery. Josh was very helpful with all of our service needs!

Autonation Subaru followed through on the price for a new Subaru that was agreed on by phone. Salesman Greg was helpful and personable. Once the deal was made, they worked hard to get the new keys in my hand - I barely had time to say goodbye to my old Subaru...!

Had the best experience ever at this dealership! Honest, kind and professional in a Relaxed manner. Our sales person Mike Murphy spent 2 days working on getting us What we wanted. Andrew in finances made it painless with well prepared forms and succeeding in getting us approved for our New 2018 Subaru Forester Limited . The AWD Forester will have us ready for our first winter In WA! Highly reccomend you check them out and ask for Mike Murphy . If he's not in, ask for Tyler ! You will be glad you did!

AutoNation is a joke. Not just this particular dealer, but every single one in the Valley. We've been trying to get a car and we would email the dealer with VERY SPECIFIC things that we are looking for. The salesperson would completely ignore what we say and just try to push whatever THEY think is best for us. We've said multiple times to NOT call the phone on file, yet none of them listen. We've said multiple times we want a MANUAL transmission, but they would constantly push the auto/CVT variants, even to the point of telling us that there is a manual for us to try, but then say they don't when we arrive. Lastly, they bounce us from salesperson to salesperson whenever they feel like, and the whole cycle would start again. Never ever coming into another AutoNation dealer.

I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.

Make sure you read your paperwork very closely because they do not. You may have to explain their own contract to them. Don't let them bully or boss you around, our salesman was nice but our finance manager didn't seem like he enjoyed his job very much and when we tried to use the warranty only a week after we bought the car the service center couldn't find any record that the warranty has ever been purchased. I was very happy to have a copy of it with me.

Great service

Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!

I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality

Very friendly, helpful, synced my phone for me. Everything explained and questions answered to my satisfaction. Great experience, thanks!

Buying my new Subaru Crosstrek ended up being a lot of fun. James Kaae was professional and knowledgeable, answering all of my questions. He is definitely in the right profession, and I would happily buy another car from him.

We purchased a 2018 Forester a week ago and Kara Mattison was a great sales person to work with. She was informative, attentive, and followed up with us exactly like she said she would. We really enjoyed our entire experience.

We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.

Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!

Great dealership. Everyone in there that was part of the buying process was friendly, and could have a nice chat during waits in the process. Really appreciated their patience and willingness to negotiate and help us all settle on a price that was good for everyone. Love the new car, especially this winter. Worked with Patricia, Caleb and Patrick and still stunned at how great they all were. Buying a car isn't as bad as it used to be made out to be!

Excellent customer service!

Autonation subaru goes above and beyond to meet every cusomers need. 10/10

Friendly and efficient.

I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.

I took my fleet vehicle in for a day with three simple requests. #1.) Fix burnt headlight #2.) Top off my oil as the low oil gauge was on (these Subaru Legacy's seem to burn oil like crazy once they get past 50k miles) . #3.) Update my dash electronics as I had received several recall notices and wanted to get it taken care of since I had it in there. Well after a full day of being down a vehicle, they called me for pickup and only the headlamp was repaired. Low oil light still on and no dash software updated. I didn't realize this was the case until I got in the car at which point I had a choice - go back in there and express my dissatisfaction and experience longer delays - or go to the autopart store, buy some oil and top in off myself while ignoring the software recall. I opted for the latter. Done with dealerships like this wasting my valuable time. I mean what kind of dealership send a customer on their way with the oil light on?

Updated: Ordering a new Ascent was very positive from start to finish. Justin Johnson was awesome and helpful, without being pushy at any point. Everybody at the dealership was friendly and helpful. When I misread the lease details, Andrew the financial manager called me personally to clear things up. Overall a wonderful experience and I highly recommend AutoNation.

Yesterday I purchased a 2019 Subaru Crosstrek. My request to them was that my car buying experience be enjoyable. My expectations were far exceeded. Tyler Williams is the most pleasant and knowledgeable salesperson I’ve ever encountered. I’ve only had the SUV for one day and it’s amazing so far. I expect it will remain that way. Driving that vehicle is surreal..so much valuable technology that comes standard. I feel very safe in my Crosstrek. Kudos to Justin and Daniel also for making my experience highly enjoyable. You guys ROCK!!! I look forward to working with you a very long time.

Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!

This is my first dealership experience and they have been exceptional. They've worked with me to find an alternative vehicle when the one I originally selected didn't meet standards. They've been amazing with financing, working overtime to make sure I got the best deal possible. And the detailing experience was lengthy but thorough and I'm very happy with the end result. I would recommend AutoNation Subaru to anyone looking for a stress free car buying experience.

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

This dealer profiles potential buyers, couple days ago showed up driving Porsche Cayenne GTS, sales people were all over us. Few days letter noticed they had GTR for sale, stopped by with kids driving our Ford Fiesta, sales people claimed they could not find keys to the GTR, yet few days ago they had keys no problem finding keys to any cars. Thanks for showing me your true nature, will take my business else were.

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

We found everyone extremely helpful and very friendly...we found the Ford Escape online n Friday evening and made an appointment to see the car n Saturday...our sales rep was beyond helpful. We would recommend this place to everyone! Thanks for all your help!

I have purchased Ford's, Dodges, Chevys, Toyotas and other Subarus. This has been the best buying experience that I have had hands down. Everyone was professional and the showroom was so clean and pleasant. I will recommend AutoNation to everyone that I talk to. Thank you!

Went above and beyoned expectations. Great customer service. Austin S. was amazing to work with!!!

My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Not a good experience, they knew I was going in to look at and likely buy a specific car last weekend, they didn't even have it on the lot. Manager was too busy to be bothered, took him 25 minutes of me waisting my time and me specifically asking before he even spoke with me. He was dismissive and didn't even look me in they eyes while talking to me that's how little focus he had on our conversation. I was told to get lunch and they would call once they tracked it down didn't hear back from them all day. If I didn't already love the brand it would have been enough to make me not want a subaru. Mistakes happen it's how the management deals with those mistakes that the defines a business, take your business elsewhere where the management treats you with respect. Downtown Spokane Subaru or Parker Subaru of CdA both were polite, well priced and respectful of my time.

Astute, patient salesman. Excellent vehicles. Decided we preferred the Forester to the Outback after test driving the former while waiting for maintenance work on the Outback. It took us two trips to the dealer with a 5-month gap between for us to decide the financing with the good Outback trade-in would be reasonable. Opted to purchase a new Forester. Already very pleased with our decision.

While the customer service from the employees was great, I can safely say that the $771 I spent on valve adjustments here did absolutely nothing for my vehicle or the issue I originally brought it in with. I brought the vehicle in with a shifting issue where the car is barely able to go into gear and shifts very hard at the slightest speed change. They informed me the valves we're the issue and told me my service plan would not cover it. Begrudgingly I paid the near $800 and the shifting problem is significantly worse than it was prior. I'm left with a vehicle in almost the same condition I brought it in with but with a lot more debt than before. I take it to Brandon dealerships because I trust them and trust in them to know exactly what's wrong with the car everytime and this time they have siphoned what little trust I had left.

Worst service department ever!!

Great staff and service. Good experience.

Very fast oil change and alignment (only took 1.5 hours when they had other customers too) and they hand washed my car as well!

They are very nice

It is all ways a pleasure to do business with AutoNation

Great experience! Everyone is very friendly and knowledgeable. Easy process! Love my new car :)

I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

We brought our Outback in for regular service. They said both daytime running lights were out, yet I just saw them on as we pulled up. The fix was $79.99 but we declined. They were still working when the service was done. Additionally, there was a CVT/torque converter recall good through 100k miles or through July 31st. The service dept said the car was over mileage (didn't mention the July 31st deadline) and offered a special $500 to fix it (reduce from $2k). I called Subaru corporate and they told me the car was in fact still covered under warranty, no cost. These two examples appeared deceptive to me to bring in money for their service write up bonuses they receive.

I bought a 2016 Subaru Forester in December 2017. About May 15, 2018 I used my air conditioner for the first time & it didn't work (so much for their 125 point inspection of all systems). I took it to a repair shop. There was a defective valve that had to be replaced ($379). When the repair shop contacted the Protection Plan Company (that I had already called & got a claim number), they said they would not cover the part or repair. I then contacted the service department who did not answer & when I got transferred back to the receptionist & explained that I got sent back from the Service Department, she disconnected me. On June 4, I sent a letter to them explaining the issue and requested information on how to cancel the protection plan and the Tire & Wheel Protection plan since they obviously hadn't inspected the car nor had any interest in talking to me. I did finally receive a call from what I assume was the Service Manager and I returned his call 3 times - no response. The ease of purchasing the car was very good, the follow up was very poor. I would not recommend this dealership.

Brian was great! Car is fantastic.

When you are looking for a vehicle, look no further than AutoNation Subaru. Justin Johnson is the man in which to see. I have some credit struggles, and he actually gave me options and let me make a choice instead of just telling me that I only have one option.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

best of the best. Austin Gerimonte and Austin Spargur provided me with all the assistance and questions i had, in a quick and knowledgeable way. Also, Daniel the sales manager made the paperwork a breeze and i never felt an ounce of pressure during any of my visits( there were a few) and i will recommend them to all my friends and family.

Easiest auto shopping experience I have had. Gave me the top value trade in on my Mazda, Keith Moors had great customer service and answered every question I had. They just got an other family of customers for life.

Emails parts are in that are not. Voice mails parts ate in that are not!! Gmails to schedule part installation that don't work + parts are not in!! WOW!!!

I spoke with 3 Subaru dealerships in the area. Autonation was friendly and took my requests seriously. To the person reading this: Tell the truth about what you want and what you can afford. They will be able to better serve you and remember that these people have bills to pay too and time is money. Once my wife and I decided on a car we wanted, we were out of there with it in a couple hours. The car was beautifully detailed and full of gas. Tyler was very patient with us showing us all the new features and electronics etc. Tyler told us he plans on growing old at Autonation so this recommendation to ask for him should be good for years/decades to come.

SUPER Customer Service. Very professional staff. Thank you.

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

They were willing to negotiate the best price in the Spokane area and the buying experience was the best I've experienced, quick and easy.

Wow I have never had such great customer service before! You have a customer for life! Eric in the sales departmentand Demetry from the shop went above and beyond to make sure I was taken care of today! Thank you so much also thank you to Demetry for the useful information and not making me feel like I just don't know anything about cars, you took the time to explain things to me and that made me feel special thank you so much! Erik, all of my future car purchases and referrals are coming your way thank you so much for your help!

Nice service.

Enjoyable car buying/leasing experience. Calab is an efficient and friendly salesperson that will take the time to discuss alternate courses of action to meet your requirements.

Austin went above and beyond to make sure our car buying experience was positive. His team including Guy in sales and Daniel in finance did a great job as well!

Very friendly and knowledgeable staff. They don’t try to push you to buy stuff you don’t want and have very competitive prices.

Purchased at Parker instead

Couldn't be happier. Service was exceptional on a particularly busy day. Greg Roland, Caleb Hubiak, and Austin Spargur were all very helpful. Also, the lot attendants did a fantastic job cleaning the car up.

Service center has not impressed me. I had my oil changed by them 3K miles ago. Due to time constraints I had to get my next oil change done at a different location. To my surprise, the tech that was going to do my oil change immediately called me over to show me that the dip stick was not in the car. Apparently in my last oil change they forgot to put it back in. I called the service manager at Autonation and he told me that I could gladly by a new assembly from them. When I expressed my frustration about the added cost that I would be incurring due to their neglect, he mentioned that I may be able to find a cheaper alternative in a pull and save. Since this still did not sound like a reasonable solution to me I kept pressing for a resolution so he quickly got me of the phone by saying that he will look into it and call me right back. It has been week and a have and I have left voicemails for him and he is still avoiding me. What a HORRIBLE CUSTOMER SERVICE!!!!

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

I love my new 2018 Impreza! It's both fun and economical to drive. Justin Johnson was very knowledgable and helpful with respect to my purchase. He went out of his way to assist me, yet never tried to pressure me at any point. He helped to make my purchase a very pleasant experience! Justin and the rest of the Autonation Subaru staff are great to work with!

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

My wife is very excited to be driving her new Subaru Forester. Our experience with the folks at Autonation Subaru Spokane Valley was exceptional and Austin in particular was great to deal with. No pressure and allowed us the time to make our decision. We look forward to many years ahead with our new car. Thanks for making our experience a pleasant one.

Great team of people and would buy from them again!

KARA MATTISON was awesome, patient, and understanding.. the perfect kind of sales person I wanted. I looked her up because of the comments I read and they were all true! She wasnt pushy or intimidating..she answered any and all questions I had and will be available in the future if any others come up. COLE who handled the finance portion of the transaction was comfortable to work with as well. I did my version of comparing this location and another Subaru dealer downtown and I know I made the right choice coming to AutoNation Subaru here in the valley.

My experience with the dealership has been a series of mistakes. From them writing that I was cash-pay for the vehicle (when I was financing. It led to a scurried and failed attempt at getting financing after the car was delivered) to failure to get the paperwork to my cosigner within legally required time frames, the purchase process was frustrating. However, I pushed forward because I liked the car. The service department has been unable to figure out why my brakes have been squeaky since purchase, and within days of their most recent attempt a hubcap flew off the car while I was driving. They won't replace it, and neither will any of the warranties associated with the vehicle. My experience has been overall quite negative, but I do like the car-hence the 3 stars.

No buyers remorse here. Our salesman Brian is a great guy to deal with and the whole process was painless. Only negative was the coffee pot was empty for a short time.I would definitely recommend AutoNation Subaru Spokane Valley.

Tyler helped me find the perfect suv I was looking. And went above and beyond! Was very nice and funny! Explained everything step by step and didnt beat around the bush!! Most definitely denting my friends and family there!! Thank u again Tyler you rock!!!

After a less than stellar experience with Subaru of Spokane downtown, I wasn't feeling confident when I made my trip to Auto Nation. However, Kara took her time to work with us and our budget, and helped us jump through some unusual hoops to get the car we REALLY wanted! I love my 2018 Subaru Crosstrek! Highly recommend Kara and Mike!

I dealt with Justin Johnson and ordered a brand new 18' WRX. He doesn't pressure you into buying, and wants you to be in something that you're comfortable with. Super knowledgeable on every new option that's out there, so if you have any questions about anything, he knows it. I was so impressed with him, 6 months later I had him get my mom an 18' Outback. She was impressed with him immediately. Overall I'm happy with both my purchase and sales experience. I'll be back!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Bought a 2018 Crosstrek. The salesman was exceptional and the car is amazing. Completely satisfied.

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

I have purchased several cars from Autonation Subaru. Every visit they have treated me with respect and given me a fair trade-in price. Special thanks to Mike Libby (sales manager) who has helped me on several occasions. I will be back again!

I hadn't finished filling out the online evaluation form for my trade in, when I received a phone call from one of the internet sales reps at 7:30 pm. My rep was very nice, and did not pressure in any way. She wanted to know exactly how to help me with the process and provided information in a very short amount of time. It was minutes. When I arrived at the dealership I informed them that I was on a tight schedule. We test drove the vehicle, did the paper work, and was out of the dealer ship in less than 1 1/2 hours. And the sales rep drove the new car 30 + miles to my house, because I was my truck and did not trade in the truck. I was blown away by the speed with which they processed the deal, and with how they served me as a customer. They went above and beyond, unlike any experience I have ever had before. I highly recommend this dealership and Kara Mattison as your sales rep. Also, the finance rep Andrew, was amazing to work with. He made sure that I knew every piece of the document before signing it, and made sure to let me know multiple times, that if I was unhappy with the purchase, I had 5 days or 250 miles in which to return the car no questions asked. He took time to talk with me, ask questions about the family, listen to my concerns, and was not rushing my out the door. I felt very valued and will shop here for future cars.

These guys are great! I can count on them for anything... even getting my Bluetooth to work. Customer service is great!

Been working with these guys for over a year now. I had a previous Subaru lease and had started working with them last year on a trade-in. Things didn't work out at the time, but when I got back from my trip overseas, I started negotiating with them again. I say negotiating, because in reality, I had researched and found a price I felt worked well for both parties. They immediately accepted the price, and the deal was finalized. I now own a brand new 2018 Legacy Limited. Much appreciation to Austin, Greg and the sales manager Mike for making it so easy to work with and having patience with my slow decision making abilities.

Most professional car buying experience I've ever had. Could not have been more satisfied with the product and service all around!

The Autonation people are very informative regarding the RDXI purchased.....The lady I worked with stuck by me for a couple of months while looking for something specific. And found it....everyone there most helpful, respectful, funny, and got me out quickly....I am very happy with your service and would recommend them highly.....Thank you Kara for your patience and your warm personality.....keep up the great work.

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

Bought a brand new legacy from here (almost 2 hours away from where I live). Noticed that the hood was misaligned. Had to contact them to get it fixed and that took over a week. To only have them screw up the grill in the process AND have the hood still be off center. They are "fixing" it again. And it is taking them a week. The sales and service associates are friendly. But those people apologizing to me is honestly just a waste of time. Because it isnt making me feel less irritated that the brand new vehicle that I just bought has this issue and already had to get a part on it replaced. AND the managers who are the ones who should be contacting me now are not responsive (not the sales managers not the service managers). My advice do business elsewhere. The managers at this place is not helpful. The only reason sales and service people are helpful is because they need to sell but there is only so much they can do. If you have any major problems with the vehicle...well Im would say youd be screwed over by these people.

Fast Friendly

I had th best experience shopping for a new car. I didn’t feel pressured to make a decision. Thanks Tyler for helping me pick my new car!

Wonderful Custumer service and friendly staff. Certified used cars are excellent choice. Love my used Subaru Legacy. Come here for an enjoyable experience buying a new or used car.

Was on what I thought was a pre-approval and have so far wasted time

Had a great experience at auto nation Subaru. I had asked the saleperson to look out for used pick up and he found one quickly and in the price range I wanted. Would shop there again!

Polite staff. Clean facility.

I had a very positive experience at Auto Nation Subaru. I found the car on their website that I was interested in looking at further. I called and made an appointment to see the car, it was waiting for me at customer service for a test drive. When I decided to purchase, Brian was very helpful, he went with me to return my rental, helped me reset the clock and was very Positive person to talk with. I was not pressured and since it was a used car , the dealership checked it out and put new tires on it. I am very satisfied with their service. Linda Haight

Great dealership. Great people.

Good experience

I had such a enjoyable time purchasing a car from Grant Ellison at AutoNation Subaru. He made this a very easy process. I was debating whether or not the black and gray leather interior of the 2018 Limited Crosstrek was something I could live with, as wanted a blue car with all black leather seats. He was able to order up a 50th Anniversary edition of the Crosstrek and I could not be happier. Awesome sales experience and very helpful in the decision making process. He made sure I was happy with the car and showed me how to work all the bells and whistles. Thanks Grant!

Great people, very helpful

Always have an excellent customer service experience at this location. Their wait area serves as a perfect office for me so I don't ever lose a beat even when the wait time is an hour. Scheduling appointments online is super easy. My only recommend is for the Parts department to not require coupons that were sent by e-mail to be printed. I don't understand this policy. It was sent by e-mail. Why must paper be wasted by requiring me to print it out? Subaru... I know you are all about the environment and reducing waste. Please make a change to this policy.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Austin was extremely knowledge and was not pressuring at all. We have been looking for a vehicle for over a year and never felt comfortable with pulling the trigger. Austin and Gail made us feel at ease and like we weren’t being taken advantage of. There was no pressure or back and forth uncomfortable feelings.

I had a great experience purchasing my latest vehicle from AutoNation. I will go back again when the time comes to get my next car.

Great experience. Not many people can say that when buying a car. Extremely likeable staff and it didn't even take a long time from beginning to end. Yes. Go. There.

The staff was extremely friendly, positive, and appear to enjoy their job. They had the car waiting and clean. I appreciate they were willing to reserve the car for us for a few days and that we had about 5 days to return it if we were not satisfied. I would definitely buy another car from them.

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

There are several things I like about this dealership and several things I do not, however, the 2-star rating comes from how I felt about the experience immediately after, and how I still feel about my experience now four weeks following. First and foremost, the staff here is incredibly friendly and wonderful to work with. I appreciated immensely the general courtesy and kindness of everyone there. That being said, I think their salesmen could benefit from being more knowledgeable about what they offer, the vehicles they're showing, how their own systems work, and their overall process. The car we bought was sold to us with a cracked and chipped windshield, something we didn't notice right away because it was dark and raining that night. When we did notice the next day, I was immediately off-put by the whole thing and called to let them know I'd be returning the car that evening. They apologized profusely and replaced the windshield for free roughly a week later, when I could take time off to accommodate their glass-damage, "by appointment only", 9:00am-5:00pm, Monday through Friday schedule. With the windshield fixed, I felt much better about the whole thing. Until of course, I got a bill from Horizon Credit Union for my monthly payment which came as a bit of a shock considering I was adamant that we wanted to finance through STCU, who we have all our accounts through and who we've remained faithful to, not because of price but service. To not have it communicated that our loan was being placed elsewhere was frustrating and the whole ordeal has left me anxious about what could possibly go wrong next, as it seems to just be one thing after the other. All in all, Steven and Austin, the salesmen we worked with, were both very friendly and I'm grateful to them for their service, but I probably won't go back if/when we need another vehicle.

Nice people very helpful

The general manager JEFF.....is a silly little imature bitch... paid with a credit card that has no limit.. was told no because they wanted cash.. brought cash and the gm is still acting like a 2 year old....i sent a email to the BBB about all this... keep fucking with me and i just might post what the BBB said about this place. By the way the gm has a broken arm.. yeah jeff i fucking hope you see this you bitch.

Buying a new car is made easy. We went in with a car in mind. Showed the a voucher went to car show got another 500 off the price. Now my wife is driving a new car. That makes me happy. She wanted to buy at AutoNation she made a great call.

Great cake!

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Really upset with my experience at AutoNation Spokane Valley. It was specifically at the Subaru outlet. They sold me a 2009 Subaru Forester. Told me THEY took it through a 50 point inspection and that they were so happy to send me home with quality car. Ended up taking it to get looked at by Lloyd’s Automotive (they are amazing) and they found out the head gaskets were leaking terribly and even showed me photos as well as the Transmission fluid hose. That’s over $3,000 dollars in repairs that needed to be made immediately. Took it back to Autonation to return and they were so rude to me. Made me go across town to get documents they already had on file and didn’t speak a word to me (when they were OVERLY friendly while selling it to me). Then these SUBARU employees proceed to blame it on the Chevey dealership they got it from that was supposedly supposed to do the 50 point check on a SUBARU. Makes absolutely no sense. Bad business. Never recommending to anyone. Sure hope they don’t try and sell it to another young girl.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

From the moment I walked in everyone was friendly and helpful without feeling even slightly pushy, huge shoutout to Connor and Eric for helping me buy the perfect car, my beloved little 2011 Mazda3 hatchback.

Bought a Forester Saturday. Caleb great job. would be 5 stars instead of 4.Had a couple negatives. Walked in knowing what I wanted...Still took 3 hours. While signing some white shirt slipped in a "wave your rights against us" form in, Don't know why anyone would ever sign that. I was in a bad mood admittedly from an awful experience at Parker Subaru. Wife loves her new Subaru. Didn't have the model we wanted. Got second choice for a good price. Pretty hard to leave a great review when you tell them exactly what you want and at a price they "could" do. but choose not to. Drive past Parker to get to AutoNation. You might be less disappointed.

Kara Mattison was my sales person and she was the best! This was my first car I was purchasing and having spent the day prior at other dealerships I was not really in the mood to car shop. Kara made the new car process painless and easy. She put up with all my questions patiently and explained everything to me in detail. She is very dedicated to her clients. I would go back to her to buy a car because I know that she is honest and that I’m getting a good price on a car. I will definitely recommend her to others who are looking to buy a car. The inside of the dealership was clean and tidy. I didn’t not have any problems there. The only thing I wish they did better was financing piece. No one explained me to me who was financing or how I will be paying my monthly payment. I wasn’t sure if I was going to be receiving an email or a letter or if I could do it online. I was so excited to get the new car Kara sold me I over looked asking these questions to the person who was going over finances with me. Regardless of my lack of experience with cars and finance, I believe the person still should of brought it up and explained in detail. That is a huge part of paying for a car and if you don’t know anything about the payments how are you supposed to pay?

They have what you need and what you want.

Always get good service. With all do respect though, Autonation Subaru Spokane Valley has the worse waiting area with very uncomfortable chairs to sit in, bad acoustics thru out the showroom and waiting area to where you can't even hear the TV at a normal setting. A very sterile environment with poor ergonomic furniture. Makes good service for my Subbie an uncomfortable time.

Ive taken one trip to Portland the day after I picked up my new Forester and and a great trip. The car performed really nice and the handling was good. I really liked the eye site system, being able to set the speed and the system kept me at the set distance all the time. The people at AutoNation Subaru were great!!

Nice salesmen no pressure I guess Subaru sells itself pretty well.

Got a new Subaru Outback here and have to say I have no complaints. Great service. Great place to have your oil changed when needed.

Everything was very smooth they treat you better than any other dealer in town.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

Great except for all the emails. I didn’t expect so many emails after buying a new car.

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

Sales experience was great. Car has some electrical issues.

Vw heaven, just wish the gti came in a 2 door!

We purchased our car from Autonation Subaru remotely. Now that is unusual, or at least it is to us. We live on the Oregon coast, and the car was in Spokane, WA, nearly 500 miles away and I was laid up from foot surgery. The car is to be used as a tow vehicle behind our motor home, so getting a used one was a good idea. Since flat towable cars are not plentiful, this Jeep met our requirements beautifully, and after talking with Caleb, the sales rep, and extensive viewing of photo's, and having Caleb drive it and give his opinion we decided to purchase. All the paperwork had to sent FedEx to us for notarization, and then returned. After that, the car was shipped to us via Maverick transport, and arrived at our doorstep in great condition. Very good experience, and very professionally handled by all parties concerned. Thanks.

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Suggestion get a pre-approval before buying through AutoNation.

Got fought lying to me about quality of vehicle

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Super nice and friendly service. Prefer them much more over the downtown location.

Came in last Sunday looking at used cars and Austin helped me find what I was looking for. Had a great time with him and mark in finance. Would definitely recommend

Nice people, but the air bag light is still on and I was told I Have no back lights. In the dark! I was lucky she saw me!!

I was out shopping for my first vehicle and the people here practically bent over backwards to get me into a good, but inexpensive(ish), vehicle. I am totally in love with my Cruze!

Connor was the salesman and I enjoyed him tremendously. However Andrew was the financial person and was very pushy! On the second day of driving my car it would not start and a cell in the battery was bad and I had to buy a need one. A bad battery should have shown up on the presale checklist!!!!!

Bought a used car from them, had great service all along the way and had no problems answering any of my questions. Would recommend!

I have purchased several vehicles over the years and by far this was my best experience. The process was quick and easy. I had been looking around and researching for a while; very happy I went to Autonation. They also gave me the highest trade-in value. Best of all, there was no salesman pressure! I strongly recommend anyone to buy at Automation.

Got an awesome certified preowned car. My saleswomen Kara was great to work with.

Treated us right when we bought a new 2017 Subaru Forester

service was well done and quick

They do not clean your car after there service was not impressed not friendly either

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Bought in 2018 Subaru Crosstrek Cameron was our sales person at AutoNation Subaru he is new to the field so we had to Raz him a little bit and he took it like a champ we were able to get everything we asked for in the price thank you everybody there y'all were great

The team at AutoNation Subaru is fantastic. They answered all of my questions and looked into everything I wanted looked at. I highly recommend them if you are looking for a new or used vehicle.

Caleb made the experience of buying a new car a joy. He was knowledgeable, humorous and helpful throughout the process. He actually had to spend two separate Saturdays chatting with us. Additionally, the financing was handled wonderfully by Daniel. We love our new Legacy!

Always seem to have the parts I need

Autonation offered me the best deal on a brand new Subaru Crosstrek. The car even came with some extra's that other vehicles elsewhere didn't have with higher price tags. Trica was extremely helpful and made the process quick and easy. She was very knowledgeable of the vehicle and went over everything with me and made sure ever question was answered before I left the lot. My step dad has bought from the Volkswagen dealership several times and we will always deal with Autonation even though we have to drive a few hours. They are much better then anything close to where we live. Worth the drive, and worth the time/price.

AutoNation was very helpful and friendly getting me into a 2017 Subaru Impreza. Even when we called the next day with some concerns over the contract, Subaru promptly addressed them and got a new agreement ready for us. I am quite satisfied with our experience and hope to do business in the future!

I appreciated how professional yet down to earth the team was at Autonation Subaru. They made sure I was completely happy with the car and the purchase. Highly recommend this dealership!

Love my new Subaru and Caleb H. was the best! He was friendly, helpful and professional.

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

A big credit goes to Mike Libby for all the help he has given us in buying our new Forester He has always been there when we needed help.It is a great car. Autonation has a great employee in Mike Libby

Full service Subaru dealership, they offer new and used sales and service.

Caleb and Maggie were awesome! Very impressed with their knowledge of the Subaru product. Highly recommend!

I bought a non name brand car that they were selling off the subaru lot. They took advantage of me on this deal. It was an 8000 priced car. The loan was for 12000. They told me the extra 4 was going to cover their gold service plan. Well unfortunantly their mechanics dont have a clue on how to work on cars they are selling. Because my car is a non brand they conned me into paying for a protection plan they cant even cover and the fine print covers their ass. They wont even check out my my tire pressure sensor fault light its still on. They refered me to the manufacture and wont pay for the costs there. I highly recomend everyone to go to any lot that is not owned by autonation.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd vehicle purchase from Autonation, this one was easier than the first one, deal went quickly and we where on our way with a new crosstrek before you knew it. Justin sold us a great car with the right amount of features! We love our new car we love the simple and clear purchase process.

Great experience. I walked in looking to test drive a Subaru and walked out with a new car! Keith Moors helped me and I could not be more satisfied with the whole experience. He was very knowledgable about not only the Subaru but the other models of cars that I was interested in. The test drive was amazing and really taught me how to use all the features of the car as well as get a great idea of how the car handled on the road. Everyone at the dealership was very friendly and welcoming. Every step of the process was discussed in detail and I never felt overly pressured into my decision. I would highly recommend this dealership, Keith and Subaru in general to any of my friends/family.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Buying our car was actually enjoyable. Subaru AutoNation made the experience easy and quick. We will go back to them when it's time to buy again.

Excellent experience at AutoNation Subaru! Greg Roland was professional, polite and well informed about the vehicle I purchased. I am very pleased. I was treated well and acquired a good vehicle.

All hail Gail! This was the simplest auto purchase we have ever experienced. We simply walked in, explained to Gail the exact Subaru we wanted, he found it - we bought it. Thank you Autonation Subaru! I love my new Outback :)

Great no pressure experience.

I called 3 times in a row and couldn't get through to make a oil change appointment. A guy named Mark took my second call and said someone would call me back... I waited and they never did. They finally answered and worked me in 10 days later. Had the service done yesterday. At that time, they recommended that the differential fluid should be changed (both front and rear) because it "was gray." We told them that they had just done the job at our last service with them (or so they said that they did)... then the story changed. "The tech was new and didn't know that the fluid that they used in our January fluid change was a cheaper brand and should look gray." We do not trust this place or appreciate their lack of service on the phone end. (There's a lady in the service department at the counter, who is outstanding, however.) Oh, and alignments are recommended "because Spokane's roads are so bad." Will go elsewhere for our future service needs! 9-29-17

Okay, some trickery about financing.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I could not be happier with the service provided by Mike and Kara. There is not a Subaru Dealership within a 200 mile radius that will give you a better deal. If you are looking for a Subaru, go to Subaru AutoNation.

I hate to car shop (not that I do it often) but this was the first experience where it was easy and pleasant. Justin and Kara in sales were awesome to work with...no pressure, explained everything, were knowledgeable, and fun and friendly to work with. They looked out for my best interests and listened to my needs. Justin, the manager, was sincerely friendly as well as Daniel who helped with the final financing process. I highly recommend this place to shop for an automobile. A quick and painless experience for me.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

Had a really wonderful time buying my first car here. Justin helped me for the whole week and not only found me a waaay better car then I thought I would ever buy, but he got me a pretty great deal too! I am really thankful for this experience and I would recommend this dealership to anyone wanting to try out a Subaru!

Conner our salesperson was amazing and the process was so easy from start to finish. Conner went out of his way to locate the car we were looking for made the sale a fun experience.

Shane in Service is the best - wonderful to work with.

Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.

The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!

I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.

Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!

The service on my Subaru was done on schedule, well within the estimated cost and with skill.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.

Great service and people are very good. Third vehicle I've bought from Autonation and always happy with purchases as well as service.

This dealership as tried to take advantage of this 55 year old woman. The service department​ disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.

We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!

I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.

We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!

Just bought a 2016 Subaru BRZ and this dealership is the place to go if your looking for a car. Fast friendly and willing to make it work.

This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!

I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.

Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.

Amazing place to buy a car! ! Definitely 5********

I had a seat belt issue the mechanic was able to fix quickly and no charge

Trish Hawley was outstanding every step of the way, and all steps in the process went smoothly. They have provided outstanding assistance and service!

I love this place the people are great the service is great and I love my Subaru everyone should buy a Subaru from Valley Subaru

Couldn't ask for better overall customer service from Gail Swenson & sales support from Tricia Hawley!!! We Love Our Subaru Outback� - with Kenny Greene

Had a wonderful buying experience today. Finally replacing my tired little Saturn for something more reliable, spacious, and versatile. James was a bundle of laughs and super knowledgeable. Daniel was more than helpful with all the paperwork and made everything smooth as could be. Very excited to finally be a member of the Subaru family, and will definitely be sending anyone looking for the same your way. Thank you!

We have been loyal autonation car buyers. Over the last 13 years or so we have purchased 9 cars from toyota. This was our first experience with subaru. If I could give a negative number I would. We special ordered a wrx sti loaded, we were told we get the car at invoice price because we ordered it. (Cash in hand deal mind you) 9 weeks later when the car arrived we go to get it and the numbers were wrong. Some very bad miss communication. The car was a little over $800.00 more then it should have been. They absolutely refused to budge on the price mistake. Their mistake not ours. They basically told us that that's the deal take it or leave it. Over $800? That was the answer from both the sales manager and the GM that he called after the GM had gone home. After several visits (7) by our salesman to the forbidden sales desk he still did not come over and try to "manage" the sale. Even after being told we were gonna walkout on the deal. When I went to the forbidden zone to ask him why he never even came over to us To "manage" the deal I was told he did manage the deal and 45 years of experience says so. I was amazed... yes we caved and took the car. We waited 9 weeks and the car is amazing. But I will probably NEVER buy another car from the subaru dealer. Maybe not from another autonation...

Great team with great service. Great car, we love it. This is my 3rd new car through Autonation and Farouk and Brian M. have been phenomenal. This will be a life long relationship

We went to the dealership with an idea of what we wanted and the salespeople were very helpful. We viewed some of the vehicles and test-drove 3 models and the third one, a pre-owned 2015 Subaru Outback, was the one we chose. We were very pleased with the patience, knowledge, and friendliness of everyone at AutoNation. We LOVE our Subaru! Except for the length of time it took to finish the paperwork, it was the most positive car-buying experience we've ever had. We highly recommend AutoNation Subaru to anyone looking for a vehicle.

I started my car shopping experience with an expectation that I'd have to be savvy and learn how to haggle. Even though I'm in the sales industry, purchasing something so expensive is still stressful and being the shopper instead of the salesman is not something I was looking forward to. We all want to get the best price possible. I travel a lot, so I had an opportunity to shop around to get a feel for Subaru and how their dealers work outside of Washington. Call it luck or fate, the best place I found happened to be AutoNation Subaru in Spokane, right where I live. I'm telling you, these guys are top notch, no hassle-type people. To give you an idea of how well they treated me, here is an email quote from the local competition that was sent a couple weeks AFTER I had made my purchase. "If you have an offer for $33,800 + fees you should jump on that! That is a stupid deal and would lose us money, therefor I cannot compete with that price". Was this deal a fluke? No way. I even brought my friend in a few days later and they gave them the same type of "stupid deal". The great thing about it is that I didn't even have to ask for a better price. If you're looking to be treated with respect, honestly and a worry free shopping experience, ask for Kevin, Mike, or Justin and they will treat you right. Maybe ask them for a "stupid deal" and see what happens! I consider AutoNation Subaru my friends and will be using their services for my next car purchase. I could not be happier.

Bought my first NEW vehicle today. Truth be told I held off because of the typical car salesman experience. James Kaae at Auto Nation Subaru completely changed my mind as far as buying a vehicle goes. Professional, upfront, no games, no pressure. Really knew his information and presented it well. Listened to what I was looking for, addressed my concerns and had a great sense of humor . Financial team was also a pleasure to work with. Thank you James for your time and consideration getting me into my NEW Crosstrek. Love it !!!

Just bought a brand new 2017 WRX Premium -- Best car buying experience ever! Justin and Patricia are simply the best. I can't recommend them highly enough.

Very happy with my new subaru outback. I was very comfortable dealing with all the people there and felt no pressure to have to buy now. My salesperson John Mantello was helpful and spent time answering my questions. If you're thinking about purchasing a subaru go to Autonation and let them work for you.

Very responsive. Willing to let us take the vehicle even on Sunday of Labor Day weekend with the banks closed! Love our crosstrek!

I went to AutoNation Subaru after being told we couldn't make a deal at a Subaru dealership in CDA. I knew there was another $1,500 in my trade, and I wanted $500 of it. I met with James at AutoNation, and he gave me an additional $750 on my trade in, and knocked another $500 off the car I was buying. I have bought 7 vehicles from dealerships, and this was hands down the lowest pressure, easiest, and informative purchase to date.

I purchased two new cars from them in the last two years. The service stops after you buy terrible service. We purchased the extended warranties and service plans. They don't honor them. Maintenance department is awful these people don't care about anything after you buy a car from them. They are scam artists.

I recently purchased a new car from auto nation suburu, Spokane valley. The team members are very knowledgeable and always work to get the best deal for you. As I said before, I will continue to go here for future car purchases because I feel very welcomed and the sales staff helps with every need. Thank you Mike Libby, I love my new suburu, even more than the last! So many bells and whistles, I'm still trying to figure out all this car does!

Easiest deal I ever did. Tricia in sales was low key, informative about the car, helped me orient to it. They gave me a fair trade without any hassle and honored TruCar price. Would definitely use this dealership and saleswoman again.

Ben was very helpful and we love my new Outback. Its going to take a bit to get used to all the features but I plan on keeping it for a good long time. Cant wait to take it on a road trip!

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I had such a pleasant time purchasing a car from Mr. Joshua Miller. I've purchased 6 cars from AutoNation and this is my first time from Subaru, and I have to say I will definitely be back. He made this a very easy process and I can't stress that enough. Made sure I was happy with the car I had and wasn't trying to get me out the door. We were close to purchasing the Premium edition of the Legacy until he pulled out the Limited edition and I fell in love right away. Awesome sales experience and very helpful in the decision making process.

I purchased a used car in near-perfect condition. It was a Friday night, and my bank is not open on the weekends. However, with a little paperwork, Chad was able to set me up so that I could drive the car home that night. Additionally, in looking for the right car, Chad wasn't pushy at all. He provided pertinent information about the cars, and answered questions when asked, but otherwise let me and my friend talk to each other regarding each car's merits. I am very happy with my new car, and I expect I'll return to AutoNation Subaru in the future for my next one -- although I *did* buy a Honda with only 106k miles, so it may be a couple (dozen) years! :D

Why did you pull my review down ...Don't worry I will get the word out you guys will never sell another new car to anyone I know and I'm sure Janice will not buy a car from you again .. All over a battery that leaves her stranded and spews acid all over in her brand new outback which she paid cash for and got every warranty with it.... Well I'm sure after she complains to the Subura Corporate office about her experience with the customer service at your dealership you guys will wish you had replaced the battery for her ... And when her friends and family buy a new Subaru it will be at Parker or Downtown Subaru #newbattery4janice

Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.

Thank you so much Doug F. for all of your amazing help today! You made the purchase of my first new car so enjoyable. Doug is knowledgeable, patient, and honest. I will definitely be referring people to him!

My husband went to Auto Nation to look for a Subaru. He was told ahead of time, that it would bring his monthly lease down at least $100, from his Acura. Also, Reiko, misled him in the pricing quote. They told him the Subaru was $38,000! He tore up the papers and left.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

Why do I hate them. We bought a 2013 Crosstrek from them traded it for a 2015 in Wenatchee. When we traded it in we were supposed to get refunded on our extended warranty which I could not get them to do anything for nearly two months. No one returned phone calls. Now 8 weeks later we don't have a refund check because they lost it. Two days waiting again for manager to call back. And as I understand it the money is suppose to come out of their pockets. I would never go back there. Here it is January 16,2016 and still no check! Liers is what they are. Putting us off is wrong.

Sales representatives were very knowledgeable and helpful. Took the time to explain everything and then finance completed the paperwork really quick and thoroughly explained each document. A no hassle no pressure buying experience.

Love the service! We will always buy our vehicles there.

Mandy was very helpful in looking at foresters. She also let us have our dog join us in the dealership while handling paperwork. A day after our purchase we noticed a small ding in the door. we called and left a message to let them know. Between the message we left and the return call, our dog had a severe medical emergancy. When Mandy called to schedule for the repair I told her I couldn't come in right away because of my dog. Not only was she very understanding, but we received a very sweet handwritten card a few days later wishing our dog quick healing. Suburu is a dog friendly company and Mandy went above and beyond sending us such a thoughtful note. I would certainly recommend!

I just want to thank everyone for the great help I received while purchasing my Crosstrek. The staff was amazing, so friendly and appreciative of my business. I know if I need advice or help with anything they'll be there. Thank you so much for making this the best car buying experience so far.

Amanda was our sales person and she was awesome. Not only was she very knowledgeable about all of the cars, but she made car shopping an enjoyable occasion. We had a good time with her and our daughter enjoyed her so much that she is planning on getting her next car from her. Thank you so much Amanda. Carolyn

Amanda was fantastic. She had a smile on her face through the whole process which helped ease the anxiety that comes with buying a car.She was patient, kind, and willing to find any car I wanted to test drive. She also helped me get the best deal I could get even if that meant less for her. I am not sure I would have felt comfortable making a purchase if not for her help. I would recommend her to any of my friends or family.

Doug Fredericks was my sales person. He did an amazing job, was helpful, answered all my questions as they arose. I love that Auto Nation provides "pit stops", topping off of fluids for life. Will recommend Auto Nation to everyone I know looking for new or used cars. They worked well with the budget I had. Appreciate all that they did for me.

Had a great purchasing experience. Helpful, professional. Will suggest to everyone I know that is car shopping to make their first stop at Auto Nation. No dissapointments. Love the idea of the "pit stops" that they provide!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with - giving me patient and personal consideration to the details I wanted in my Subaru, staying late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation and would recommend it to anyone!

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I couldn't be happier with the service I received from Doug Fredericks. I highly recommend asking for Doug if you choose to buy car from AutoNation Subaru. He will answer all your questions in detail and honor all commitments. I am very happy with my new 2015 Subaru Impreza! Thank you Doug and AutoNation for making buying a car, hassle free and enjoyable!

After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!

This is my 11th Subaru, and I don't think you can buy a better vehicle. Autonation in Spokane Valley, Washington really makes it easy to purchase a new vehicle. Keith Moors, is an exceptional and experienced sales person. Never in a rush and takes time to explain all the new technology. He had sold me Subarus for over 20 years! I have sent a lot of friends to him, and never did one of them have anything to say negative about Keith. He takes the time needed to make you comfortable. The dealership has a wonderful relaxed atmosphere to make such an important purchase. You can't beat Subaru for safety, reliability, and they hold their value. Unbelievable in the snow. The last few years, I have commented to my wife about how easy it is to drive a Subaru while driving, and she agrees. I already have another on order! I would definitely recommend this dealership and Keith Moors. In fact, I have several times already.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru! Patricia Hawley was our sales rep and she did great. Only "downside" was it was a long test drive, which isn't too bad.

Almost two years ago I bought a Subaru Forester from AutoNation Subaru of Spokane, with the help of salesman Paul O'Rourke. I really enjoyed the selection process while working with Paul, and had total confidence that the decision was Perfect for my needs and wants. The Service Dept has been pleasant to work with, and all service professionally done. Recently I inadvertently changed the information and format of the display screen; and giving up trying to reset it, called Paul. As always, he was quick to respond, and efficiently guided me through the process. Such a simple gesture means so much when it is done with the genuine caring professional attitude that Paul and the rest of the staff always demonstrate.

Wife and i were looking for a very specific Subaru Tribeca. our sales person was Chad. he was very helpful, not pushy on any level and seemed only legitimately interested in finding the Tribeca my wife was after. Turns out they had one! overall, the whole staff was super friendly and helpful.

Single mom shopping for a new/reliable car? Scary! Turns out, there was nothing to be scared of. Doug was my sales person. I can't rave enough on how comfortable I felt during the entire process. He was very knowledgeable about the capabilities and features of the Crosstrek I was looking at. He tried everything he could to make sure I didn't feel pressured in any way and that he wanted me to get the best fit for my budget and lifestyle. I will admit I went in with my guard up and ready to try to be tough so I wouldn't get 'screwed' haha that wasn't necessary at all!! Honestly a great experience and I highly recommend this dealership and especially Doug ; ) I returned to purchase the car a day later and Doug helped me transfer my personal belongings into my 'new' car and explained all the features to me. A few days later, I couldn't figure out the bluetooth and called the dealership. Doug wasn't there but another gentleman called me back from his cell phone as we went and sat in a crosstrek in the lot to walk me through the exact steps on how to fix it. Just recently went in for my free carwash, it was so busy, Doug ended up cleaning my car himself!? wow i had no idea, thats going above and beyond!!!

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Love our new Subaru Outback 3.6R. Everything works great; engine is so smooth and quiet I can't tell if it is running; Really great Salesman (Keith Moors) at AutoNation Subaru in Spokane. Got a great car at a great price. Couldn't be happier.

Our salesman was amazing! Mike Libby worked with my wife for months trying to find her the perfect car. She had a Legacy and wanted a new one. She had an appointment for an oil change and it happened to be Mike's day off. He still came in at 9:30 to talk about cars with her and they found "the one". She made a comment about wanting a truck for me after they picked her car and he found "the one" for me (according to the wife) in a matter of minutes. Apparently the two of them have great taste. I didn't get off work til 4 so we showed up at 4:30, I test drove the truck and was hooked. Everything was so smooth and just great dealing with Mike. Shout out to Daniel, too. He should have been out at 5:30, but thanks to the two vehicles we purchased he stayed until 7:30 with us signing everything. The whole experience was great. My wife is a loam officer at a local credit union, so usually she gets irritated with dealerships that don't ever pay attention to her and forget where she works, these guys were so impressive, they didn't discredit her because she was a girl and "didn't know anything". I could go on for hours about how great the whole team is there, so I will stop now l!

First class all the way! I just bought a new car from them and have to share how pleased I am. Customer service is their #1GOAL and they have met it.

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

BIG Thanks for all the amazing service and information from Ethan Berk. This guy knows his stuff and we are VERY happy with our experience and new Subaru. I will be send all my family & friends there to see Ethan for their next car. Really appreciate it!

Amanda Carstensen (Sales Associate) at Subaru of Spokane, WA was extremely helpful in answering my questions relating to the safety of Subaru vehicles. She was very insightful, and professional at all times. Thank You Amanda for all of your help. I am very happy with my 2013 Subaru.

Amanda Carstensen, you are an awesome addition to AutoNation Subaru of Spokane, WA. You set out to take us for a test drive, then ended up spending the entire day walking us through the entire process of buying my first NEW car. Your knowledge, inspiration, easy demeanor and natural sales ability made the entire day an adventure, rather than just a chore to find a vehicle. I will car shop with you ANY day! Thank you Auto Nation for your great service, lack of pressure, and a gold star staff!

I would like to say Autonation Subaru of Spokane has won me over. They got me into a newer vehicle very quickly with little hassle from the finance office and didn't bother me with the less than perfect credit score. Mike Libby was the best saleman I ever have dealt with. He wasn't pushy nor did he try to get me out the door quickly. He was interested in me as a long term customer. Very personable, percise and great personality, gave good pointers on my trade in. I will definitely be back beecause of him.

We have been buying Subabru's from Keith Moors since the 1980's. He has always been fair with us. If anything goes wrong we can count on him tomake it right.

I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.

Finance department needs help, left 4 messages over a week period and no one would return my calls. Still have never recieved a phone call back. Simple issue anyone could have looked up my question, however NEVER received a response. Sad

I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subauru. And I am SO glad we did! We were greeted by Doug Fredricks who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching for so long it felt amazing that a salesperson actually took the time to really listen to what I was searching for. The entire sales and service teams are fantastic! I recommend Autonation Subaru and Doug very highly!

Great experience! Purchasing a car isn't always a pleasant experience but everyone at AutoNation Subaru went far above and beyond to ensure that we had the best experience possible. Our salesperson, Chad, was exceptional and we couldn't be happier with the new Legacy he found for us.

I had the honor to be with Ethan Berk at my time of purchase of my new honda civic si, he previously was looking for a car for me before until he pulled up my new amazing car, really felt like he cared about my overall satisfaction , made me feel like I wasn't just another number. Ethan is a great asset to your team

Chad Fairchild guided us through the process. Very knowledgeable, friendly, not pushy. When I picked up the new Outback, it had a full tank of gas! Chad went thru all the electronic details and knew them well. I would highly recommend this person upon entering AutoNation if you're in the process of deciding what to purchase here in Spokane,Wa.

Great service, best car buying experience I've ever had!

We had test driven the Outbacks at another dealer and found that dealer to be difficult in negotiating a price. We had already exchanged emails with Doug at Auto Nation and found him to be patient with the right amount of persistance, so went over to give them a chance to earn our business. And they did. Auto Nation Subaru had the right car at a good price. The purchase process was straightforward and the finance rates offered were better than our banks. Follow up since the purchase has bee great!

By far the best auto buying experience I have ever had. By dealing with AutoNation we were able to look at different makes and models all in one location. We didn't have the hassle of haggling with different dealers to choose our vehicle. The staff was accommodating and courteous, making this a very pleasant experience. Mike Libby was a wonderful salesman to deal with. The vehicle met all our expectations and more.

Unfortunately we did not start our search with AutoNation and I really wish we would have. I had been emailing with Doug for a couple of days before we went in as well as with another Subaru dealership. I chose to go to the other one first based off their inventory. After a three hour headache, my husband and I went to AutoNation on a Sunday morning and left with a new car a few hours later. They made trading in my Outback a breeze. There was no haggling and all those email conversations really paid off and saved us a bit of time. The waiting/lobby area is also really handy if you have children. We had our toddler with us for a few hours and they have a great kids room that you can actually see instead of hidden somewhere down a hallway. We are so happy with the experience we had here. When it comes to buying my husband a car, we will start with AutoNation!

I have owned 7 Subarus- purchased from various dealerships - but this purchase was the most satisfying yet. The salesman was personable, knowledgeable , low-key, responsive and pleasant.

Doug was fantastic, from answering questions, to getting to know my husband and I and what our priorities were. It felt like getting to know a new friend, and not buying a new car. We couldn't be happier with our experience!

The service worker was beyond rude, even yelled at me. I expressed a problem and he had an attitude of can't do anything...not even willing to ask or check on the matter. Worst service experience I've ever had. Even giving one star is too much.

I had a bad experience when this dealership was owned by Appleway. That seems to have totally changed with new ownership though. I totally researched my Outback and had a surprising pleasant experience with Mr O., the sale man. He was a straight shooter, candid, helpful, and refreshing to find this salesman really knew his product! There was minimal pressure to add options, or otherwise pad the price by him. We used the Costco buying plan ($475 under dealer invoice). I would give 5 stars but another manager "forgot" to credit the $475 which I had to bring to their attention. Also, the closing agent ("finance man") did go through soft to medium pressure tactics for additional warranties, etc despite my polite refusal at the beginning of the encounter. I still would go back here if I had to buy another Subaru tomorrow.

What a great car buying expierence!! The sales department and support staff are Friendly, customer oriented, knowledgeable and not pushy. Wonderful cars too!! AutoNation will be our first stop in car buying from now on. We totally recommend them.

I just leased a shiny new 2014 Legacy a few days ago and I'm loving it so far. Keith M., the salesperson helping me, did a fantastic job. He is professional, extremely knowledgeable, friendly, and obviously has great passion for his work. From my experience, everyone at the dealership would bend over backwards to make sure their customers are happy. Of course, I can't comment on on-going customer service at this point, but my initial impression leads me to believe I have absolutely nothing to worry about. A+ all around right now!

I recently purchased a 2014 Subaru XV Crosstrek Limited from AutoNation Subaru in Spokane WA. From the moment I walked in Chad treated me, my friends, my family and even my dog with the utmost respect. He was not pushy at all, he was very knowledgeable and patient with me and my large group. They didn't have the exact car I wanted on the lot but with Chads help he found the exact car I wanted, had it sent over and ready for me by the following weekend! He was very professional and friendly! I would recommend asking for Chad when looking for a vehicle at AutoNation Subaru.

We purchased a new Subaru from Jordan L. It was a pleasurable experience. It didnt take several hours which we appreciated. Jordan is a great salesperson. We love our car!

I love my new Subaru! The service at Autonation Subaru was excellent and our salesman Matt G. was so helpful and gave me a great tutorial on all the bells and whistles of my new car. Thanks, Matt.

I can't say enough about Brian G. who helped me pick out the perfect car for me. He found the car that fit all all my needs. I never felt any salesman pressure, felt more like a friend was helping me buy a car. AutoNation was a great place to purchase a car, and Brian just made it a better place. My many thanks to AutoNation

A++++ great experience

Best Salesman in town...Colter Owen! Thanks for your help Colter.

Went to Subaru looking for an Impreza but it didn't fit our specific need. Our salesman Chad was very pleasant from the begining. We instead looked at a Legacy, test drove it and really liked it. It fit our specific need. So inside we went to haggle over the payment we wanted. After a hour of going over numbers, Subaru just couldn't get close to the payment we wanted. So we left. The next morning I received a voice mail from Chad with 2 offers based on different down payments, they were great offers, still not the payment we wanted but close. I contacted the other local Subaru dealer to see what kind of deal they would offer. I spent 2 hours with them, what HUGE mistake that was. Worse offer than AutoNation Subaru's first offer, in fact the other dealership's best offer was AutoNation Subaru's worst offer. I called Chad a few days later to see if the offer still stood, it did and a few hours later I drove home in the new Subaru Legacy with a payment I realized was spot on to what it should be based on having negative equity in my trade in and taxes on lease. We are happy with the car. Chad was great to work with and really came through with a great deal.

Bought the car pretty much sight unseen. Their description of the Outback on the internet, e-mails, and phone conversations was very accurate. Enjoyed working with Tricia and the rest of the crew.

We have bought our 2nd Crosstrek from Autonation and love it. Our experience was great and we really liked our salesman, Eric S. Jr.. The first Crosstrek was a regular the new one is the Hybrid,extremely cool car! You can't go wrong with the Subaru family!!

This was the first time I arranged for a car over the internet via e-mail. The sales persons, Michael & Tricia helped me find the Subaru I wanted within my price range. They were prompt in responding to all of my e-mails and answered all of my questions. They will definitely have my repeat business.

I was impressed the moment I walked through the door! I was looking for a new or slightly used vehicle and Colter found a perfect vehicle within my price range that had the features I was looking for. An refreshingly easy process for buying a car!

Good selection-great salesman-good finance person-good experience -Would recommend

Don't waste your time for AppleWay Subaru dealership in Spokane, WA. RUDE and UNPROFESSIONAL. This is my worst experience ever. The day I leased my 07 Accord 3 years ago, I also visited the Apple Way Subaru, but their bad customer service didn't influence me in buying anything Subaru. Well my Honda lease is almost over and I thought to give them another opportunity... The experience was SHOCKING! My rule is not to give my phone numbers to any dealers and it was ok until I went to Apple Way Subaru. After giving them all of my info except phone#, the manager showed up ([violative content deleted] guy with beard) and told me that if I want to drive "bunch" of their cars (I was interested in ONE!) I have to give them my number! (B... S...!) I said no and he said "see ya"....! [violative content deleted] were they thinking about hiring [violative content deleted] sales manager?!!! They lost my and my friends business FOREVER! People have right to privacy sales people!