This is my first dealership experience and they have been exceptional. They've worked with me to find an alternative vehicle when the one I originally selected didn't meet standards. They've been amazing with financing, working overtime to make sure I got the best deal possible. And the detailing experience was lengthy but thorough and I'm very happy with the end result. I would recommend AutoNation Subaru to anyone looking for a stress free car buying experience.

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

This dealer profiles potential buyers, couple days ago showed up driving Porsche Cayenne GTS, sales people were all over us. Few days letter noticed they had GTR for sale, stopped by with kids driving our Ford Fiesta, sales people claimed they could not find keys to the GTR, yet few days ago they had keys no problem finding keys to any cars. Thanks for showing me your true nature, will take my business else were.

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

We found everyone extremely helpful and very friendly...we found the Ford Escape online n Friday evening and made an appointment to see the car n Saturday...our sales rep was beyond helpful. We would recommend this place to everyone! Thanks for all your help!

I have purchased Ford's, Dodges, Chevys, Toyotas and other Subarus. This has been the best buying experience that I have had hands down. Everyone was professional and the showroom was so clean and pleasant. I will recommend AutoNation to everyone that I talk to. Thank you!

Went above and beyoned expectations. Great customer service. Austin S. was amazing to work with!!!

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."

Not a good experience, they knew I was going in to look at and likely buy a specific car last weekend, they didn't even have it on the lot. Manager was too busy to be bothered, took him 25 minutes of me waisting my time and me specifically asking before he even spoke with me. He was dismissive and didn't even look me in they eyes while talking to me that's how little focus he had on our conversation. I was told to get lunch and they would call once they tracked it down didn't hear back from them all day. If I didn't already love the brand it would have been enough to make me not want a subaru. Mistakes happen it's how the management deals with those mistakes that the defines a business, take your business elsewhere where the management treats you with respect. Downtown Spokane Subaru or Parker Subaru of CdA both were polite, well priced and respectful of my time.

Ordering and leasing an Ascent was a very positive, no pressure experience! Ordering was easy. I worked with Justin was very helpful and responsive without being pushy at all. Everybody I interacted with at the dealership was polite. And of course the AutoNation appraisal on my trade-in was fair.

Astute, patient salesman. Excellent vehicles. Decided we preferred the Forester to the Outback after test driving the former while waiting for maintenance work on the Outback. It took us two trips to the dealer with a 5-month gap between for us to decide the financing with the good Outback trade-in would be reasonable. Opted to purchase a new Forester. Already very pleased with our decision.

Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.

While the customer service from the employees was great, I can safely say that the $771 I spent on valve adjustments here did absolutely nothing for my vehicle or the issue I originally brought it in with. I brought the vehicle in with a shifting issue where the car is barely able to go into gear and shifts very hard at the slightest speed change. They informed me the valves we're the issue and told me my service plan would not cover it. Begrudgingly I paid the near $800 and the shifting problem is significantly worse than it was prior. I'm left with a vehicle in almost the same condition I brought it in with but with a lot more debt than before. I take it to Brandon dealerships because I trust them and trust in them to know exactly what's wrong with the car everytime and this time they have siphoned what little trust I had left.

Worst service department ever!!

Great staff and service. Good experience.

Very fast oil change and alignment (only took 1.5 hours when they had other customers too) and they hand washed my car as well!

They are very nice

Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.

It is all ways a pleasure to do business with AutoNation

Great experience! Everyone is very friendly and knowledgeable. Easy process! Love my new car :)

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

We brought our Outback in for regular service. They said both daytime running lights were out, yet I just saw them on as we pulled up. The fix was $79.99 but we declined. They were still working when the service was done. Additionally, there was a CVT/torque converter recall good through 100k miles or through July 31st. The service dept said the car was over mileage (didn't mention the July 31st deadline) and offered a special $500 to fix it (reduce from $2k). I called Subaru corporate and they told me the car was in fact still covered under warranty, no cost. These two examples appeared deceptive to me to bring in money for their service write up bonuses they receive.

This was a very easy process and the waiting room provided a comfortable wait.

I bought a 2016 Subaru Forester in December 2017. About May 15, 2018 I used my air conditioner for the first time & it didn't work (so much for their 125 point inspection of all systems). I took it to a repair shop. There was a defective valve that had to be replaced ($379). When the repair shop contacted the Protection Plan Company (that I had already called & got a claim number), they said they would not cover the part or repair. I then contacted the service department who did not answer & when I got transferred back to the receptionist & explained that I got sent back from the Service Department, she disconnected me. On June 4, I sent a letter to them explaining the issue and requested information on how to cancel the protection plan and the Tire & Wheel Protection plan since they obviously hadn't inspected the car nor had any interest in talking to me. I did finally receive a call from what I assume was the Service Manager and I returned his call 3 times - no response. The ease of purchasing the car was very good, the follow up was very poor. I would not recommend this dealership.

I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.

Brian was great! Car is fantastic.

When you are looking for a vehicle, look no further than AutoNation Subaru. Justin Johnson is the man in which to see. I have some credit struggles, and he actually gave me options and let me make a choice instead of just telling me that I only have one option.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

best of the best. Austin Gerimonte and Austin Spargur provided me with all the assistance and questions i had, in a quick and knowledgeable way. Also, Daniel the sales manager made the paperwork a breeze and i never felt an ounce of pressure during any of my visits( there were a few) and i will recommend them to all my friends and family.

Easiest auto shopping experience I have had. Gave me the top value trade in on my Mazda, Keith Moors had great customer service and answered every question I had. They just got an other family of customers for life.

Emails parts are in that are not. Voice mails parts ate in that are not!! Gmails to schedule part installation that don't work + parts are not in!! WOW!!!

I spoke with 3 Subaru dealerships in the area. Autonation was friendly and took my requests seriously. To the person reading this: Tell the truth about what you want and what you can afford. They will be able to better serve you and remember that these people have bills to pay too and time is money. Once my wife and I decided on a car we wanted, we were out of there with it in a couple hours. The car was beautifully detailed and full of gas. Tyler was very patient with us showing us all the new features and electronics etc. Tyler told us he plans on growing old at Autonation so this recommendation to ask for him should be good for years/decades to come.

SUPER Customer Service. Very professional staff. Thank you.

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

They were willing to negotiate the best price in the Spokane area and the buying experience was the best I've experienced, quick and easy.

Nice experience,salesman was very helpful, enjoyed his help

Wow I have never had such great customer service before! You have a customer for life! Eric in the sales departmentand Demetry from the shop went above and beyond to make sure I was taken care of today! Thank you so much also thank you to Demetry for the useful information and not making me feel like I just don't know anything about cars, you took the time to explain things to me and that made me feel special thank you so much! Erik, all of my future car purchases and referrals are coming your way thank you so much for your help!

I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me

Nice service.

Enjoyable car buying/leasing experience. Calab is an efficient and friendly salesperson that will take the time to discuss alternate courses of action to meet your requirements.

Austin went above and beyond to make sure our car buying experience was positive. His team including Guy in sales and Daniel in finance did a great job as well!

Very friendly and knowledgeable staff. They don’t try to push you to buy stuff you don’t want and have very competitive prices.

Purchased at Parker instead

Couldn't be happier. Service was exceptional on a particularly busy day. Greg Roland, Caleb Hubiak, and Austin Spargur were all very helpful. Also, the lot attendants did a fantastic job cleaning the car up.

I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.

Service center has not impressed me. I had my oil changed by them 3K miles ago. Due to time constraints I had to get my next oil change done at a different location. To my surprise, the tech that was going to do my oil change immediately called me over to show me that the dip stick was not in the car. Apparently in my last oil change they forgot to put it back in. I called the service manager at Autonation and he told me that I could gladly by a new assembly from them. When I expressed my frustration about the added cost that I would be incurring due to their neglect, he mentioned that I may be able to find a cheaper alternative in a pull and save. Since this still did not sound like a reasonable solution to me I kept pressing for a resolution so he quickly got me of the phone by saying that he will look into it and call me right back. It has been week and a have and I have left voicemails for him and he is still avoiding me. What a HORRIBLE CUSTOMER SERVICE!!!!

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

I love my new 2018 Impreza! It's both fun and economical to drive. Justin Johnson was very knowledgable and helpful with respect to my purchase. He went out of his way to assist me, yet never tried to pressure me at any point. He helped to make my purchase a very pleasant experience! Justin and the rest of the Autonation Subaru staff are great to work with!

I am not one to leave reviews but I am totally doing it this time. Without going into details, my daughter who is going thru a very difficult time in her life found a car she was interested in here.. Her salesman was wonderful and the process was smooth. She ended up changing her mind about the whole thing after getting the car... The team at AutoNation went above and beyond for her. Honestly I was stunned at how they treated her and I am so thankful to them since I wasn't able to go with her and help her thru any of this process. All I can say is WOW!!

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.

My wife is very excited to be driving her new Subaru Forester. Our experience with the folks at Autonation Subaru Spokane Valley was exceptional and Austin in particular was great to deal with. No pressure and allowed us the time to make our decision. We look forward to many years ahead with our new car. Thanks for making our experience a pleasant one.

Great team of people and would buy from them again!

KARA MATTISON was awesome, patient, and understanding.. the perfect kind of sales person I wanted. I looked her up because of the comments I read and they were all true! She wasnt pushy or intimidating..she answered any and all questions I had and will be available in the future if any others come up. COLE who handled the finance portion of the transaction was comfortable to work with as well. I did my version of comparing this location and another Subaru dealer downtown and I know I made the right choice coming to AutoNation Subaru here in the valley.

My experience with the dealership has been a series of mistakes. From them writing that I was cash-pay for the vehicle (when I was financing. It led to a scurried and failed attempt at getting financing after the car was delivered) to failure to get the paperwork to my cosigner within legally required time frames, the purchase process was frustrating. However, I pushed forward because I liked the car. The service department has been unable to figure out why my brakes have been squeaky since purchase, and within days of their most recent attempt a hubcap flew off the car while I was driving. They won't replace it, and neither will any of the warranties associated with the vehicle. My experience has been overall quite negative, but I do like the car-hence the 3 stars.

No buyers remorse here. Our salesman Brian is a great guy to deal with and the whole process was painless. Only negative was the coffee pot was empty for a short time.I would definitely recommend AutoNation Subaru Spokane Valley.

Tyler helped me find the perfect suv I was looking. And went above and beyond! Was very nice and funny! Explained everything step by step and didnt beat around the bush!! Most definitely denting my friends and family there!! Thank u again Tyler you rock!!!

Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!

After a less than stellar experience with Subaru of Spokane downtown, I wasn't feeling confident when I made my trip to Auto Nation. However, Kara took her time to work with us and our budget, and helped us jump through some unusual hoops to get the car we REALLY wanted! I love my 2018 Subaru Crosstrek! Highly recommend Kara and Mike!

I dealt with Justin Johnson and ordered a brand new 18' WRX. He doesn't pressure you into buying, and wants you to be in something that you're comfortable with. Super knowledgeable on every new option that's out there, so if you have any questions about anything, he knows it. I was so impressed with him, 6 months later I had him get my mom an 18' Outback. She was impressed with him immediately. Overall I'm happy with both my purchase and sales experience. I'll be back!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Bought a 2018 Crosstrek. The salesman was exceptional and the car is amazing. Completely satisfied.

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.

I have purchased several cars from Autonation Subaru. Every visit they have treated me with respect and given me a fair trade-in price. Special thanks to Mike Libby (sales manager) who has helped me on several occasions. I will be back again!

I worked with Austin at AutoNation. I had never owned a Subaru and just moved to Spokane. The moment I walked into the show room, Austin could not have been more courteous or helpful. I was trading in a Ford and leasing the vehicle I chose after taking it out for a test drive. They did not have the color I was interested in so we had to wait for the car to be transferred from another dealer. All in all - the transaction took all day. Literally, Austin did not leave my side until literally everything was completed. Leasing paperwork can be tricky and I wanted leather seats. I had to make several additional trips to the dealer - but again, Austin was awesome and always willing to run around to get things done for me. In fact, everyone I met at the dealership were wonderful and attentive. Honestly, with that kind of customer service, it is impossible to let the small things/inconveniences be a problem. I have been driving and buying cars for more years than I care to recount - but Austin is the very best salesperson I have met - ever. I am a physician and deal with people all day long; every day. I can spot a consummate professional - and Austin is that professional. If Subaru does not put Austin on the fast track for executive leadership in their company - then they don't recognize talent when they see it - a prerequisite for success in business. I will return when it is time to trade up or replace - but now have the expectation of Austin-like service.

I hadn't finished filling out the online evaluation form for my trade in, when I received a phone call from one of the internet sales reps at 7:30 pm. My rep was very nice, and did not pressure in any way. She wanted to know exactly how to help me with the process and provided information in a very short amount of time. It was minutes. When I arrived at the dealership I informed them that I was on a tight schedule. We test drove the vehicle, did the paper work, and was out of the dealer ship in less than 1 1/2 hours. And the sales rep drove the new car 30 + miles to my house, because I was my truck and did not trade in the truck. I was blown away by the speed with which they processed the deal, and with how they served me as a customer. They went above and beyond, unlike any experience I have ever had before. I highly recommend this dealership and Kara Mattison as your sales rep. Also, the finance rep Andrew, was amazing to work with. He made sure that I knew every piece of the document before signing it, and made sure to let me know multiple times, that if I was unhappy with the purchase, I had 5 days or 250 miles in which to return the car no questions asked. He took time to talk with me, ask questions about the family, listen to my concerns, and was not rushing my out the door. I felt very valued and will shop here for future cars.

These guys are great! I can count on them for anything... even getting my Bluetooth to work. Customer service is great!

Been working with these guys for over a year now. I had a previous Subaru lease and had started working with them last year on a trade-in. Things didn't work out at the time, but when I got back from my trip overseas, I started negotiating with them again. I say negotiating, because in reality, I had researched and found a price I felt worked well for both parties. They immediately accepted the price, and the deal was finalized. I now own a brand new 2018 Legacy Limited. Much appreciation to Austin, Greg and the sales manager Mike for making it so easy to work with and having patience with my slow decision making abilities.

Most professional car buying experience I've ever had. Could not have been more satisfied with the product and service all around!

Fist time using this dealership and was very impressed. Service center was very informative and researched the issues with my car very well. They kept me informed and was reasonably priced. Will definitely be back!

The Autonation people are very informative regarding the RDXI purchased.....The lady I worked with stuck by me for a couple of months while looking for something specific. And found it....everyone there most helpful, respectful, funny, and got me out quickly....I am very happy with your service and would recommend them highly.....Thank you Kara for your patience and your warm personality.....keep up the great work.

I was very pleased with my experience and highly recommend Kara

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

sadly after a 2 week run around auto nation Spokane valley wa and Subaru are blaming me for the peeling on the rims on my brand new car!! They are telling me to pay if I want them replaced. They said “it must be an outside force” that did that. They are getting much worse. Here’s the updated photos I took today. Any suggestions? I did nothing to this car that I paid 35k for.

Bought a brand new legacy from here (almost 2 hours away from where I live). Noticed that the hood was misaligned. Had to contact them to get it fixed and that took over a week. To only have them screw up the grill in the process AND have the hood still be off center. They are "fixing" it again. And it is taking them a week. The sales and service associates are friendly. But those people apologizing to me is honestly just a waste of time. Because it isnt making me feel less irritated that the brand new vehicle that I just bought has this issue and already had to get a part on it replaced. AND the managers who are the ones who should be contacting me now are not responsive (not the sales managers not the service managers). My advice do business elsewhere. The managers at this place is not helpful. The only reason sales and service people are helpful is because they need to sell but there is only so much they can do. If you have any major problems with the vehicle...well Im would say youd be screwed over by these people.

Fast Friendly

I had th best experience shopping for a new car. I didn’t feel pressured to make a decision. Thanks Tyler for helping me pick my new car!

Wonderful Custumer service and friendly staff. Certified used cars are excellent choice. Love my used Subaru Legacy. Come here for an enjoyable experience buying a new or used car.

Was on what I thought was a pre-approval and have so far wasted time

Had a great experience at auto nation Subaru. I had asked the saleperson to look out for used pick up and he found one quickly and in the price range I wanted. Would shop there again!

Polite staff. Clean facility.

I had a very positive experience at Auto Nation Subaru. I found the car on their website that I was interested in looking at further. I called and made an appointment to see the car, it was waiting for me at customer service for a test drive. When I decided to purchase, Brian was very helpful, he went with me to return my rental, helped me reset the clock and was very Positive person to talk with. I was not pressured and since it was a used car , the dealership checked it out and put new tires on it. I am very satisfied with their service. Linda Haight

Great dealership. Great people.

Good experience

I had such a enjoyable time purchasing a car from Grant Ellison at AutoNation Subaru. He made this a very easy process. I was debating whether or not the black and gray leather interior of the 2018 Limited Crosstrek was something I could live with, as wanted a blue car with all black leather seats. He was able to order up a 50th Anniversary edition of the Crosstrek and I could not be happier. Awesome sales experience and very helpful in the decision making process. He made sure I was happy with the car and showed me how to work all the bells and whistles. Thanks Grant!

Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.

Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.

Great people, very helpful

Always have an excellent customer service experience at this location. Their wait area serves as a perfect office for me so I don't ever lose a beat even when the wait time is an hour. Scheduling appointments online is super easy. My only recommend is for the Parts department to not require coupons that were sent by e-mail to be printed. I don't understand this policy. It was sent by e-mail. Why must paper be wasted by requiring me to print it out? Subaru... I know you are all about the environment and reducing waste. Please make a change to this policy.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Austin was extremely knowledge and was not pressuring at all. We have been looking for a vehicle for over a year and never felt comfortable with pulling the trigger. Austin and Gail made us feel at ease and like we weren’t being taken advantage of. There was no pressure or back and forth uncomfortable feelings.

Great experience. Not many people can say that when buying a car. Extremely likeable staff and it didn't even take a long time from beginning to end. Yes. Go. There.

The staff was extremely friendly, positive, and appear to enjoy their job. They had the car waiting and clean. I appreciate they were willing to reserve the car for us for a few days and that we had about 5 days to return it if we were not satisfied. I would definitely buy another car from them.

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

There are several things I like about this dealership and several things I do not, however, the 2-star rating comes from how I felt about the experience immediately after, and how I still feel about my experience now four weeks following. First and foremost, the staff here is incredibly friendly and wonderful to work with. I appreciated immensely the general courtesy and kindness of everyone there. That being said, I think their salesmen could benefit from being more knowledgeable about what they offer, the vehicles they're showing, how their own systems work, and their overall process. The car we bought was sold to us with a cracked and chipped windshield, something we didn't notice right away because it was dark and raining that night. When we did notice the next day, I was immediately off-put by the whole thing and called to let them know I'd be returning the car that evening. They apologized profusely and replaced the windshield for free roughly a week later, when I could take time off to accommodate their glass-damage, "by appointment only", 9:00am-5:00pm, Monday through Friday schedule. With the windshield fixed, I felt much better about the whole thing. Until of course, I got a bill from Horizon Credit Union for my monthly payment which came as a bit of a shock considering I was adamant that we wanted to finance through STCU, who we have all our accounts through and who we've remained faithful to, not because of price but service. To not have it communicated that our loan was being placed elsewhere was frustrating and the whole ordeal has left me anxious about what could possibly go wrong next, as it seems to just be one thing after the other. All in all, Steven and Austin, the salesmen we worked with, were both very friendly and I'm grateful to them for their service, but I probably won't go back if/when we need another vehicle.

Nice people very helpful

The general manager JEFF.....is a silly little imature bitch... paid with a credit card that has no limit.. was told no because they wanted cash.. brought cash and the gm is still acting like a 2 year old....i sent a email to the BBB about all this... keep fucking with me and i just might post what the BBB said about this place. By the way the gm has a broken arm.. yeah jeff i fucking hope you see this you bitch.

Buying a new car is made easy. We went in with a car in mind. Showed the a voucher went to car show got another 500 off the price. Now my wife is driving a new car. That makes me happy. She wanted to buy at AutoNation she made a great call.

Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.

I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that’s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.

I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee

Really upset with my experience at AutoNation Spokane Valley. It was specifically at the Subaru outlet. They sold me a 2009 Subaru Forester. Told me THEY took it through a 50 point inspection and that they were so happy to send me home with quality car. Ended up taking it to get looked at by Lloyd’s Automotive (they are amazing) and they found out the head gaskets were leaking terribly and even showed me photos as well as the Transmission fluid hose. That’s over $3,000 dollars in repairs that needed to be made immediately. Took it back to Autonation to return and they were so rude to me. Made me go across town to get documents they already had on file and didn’t speak a word to me (when they were OVERLY friendly while selling it to me). Then these SUBARU employees proceed to blame it on the Chevey dealership they got it from that was supposedly supposed to do the 50 point check on a SUBARU. Makes absolutely no sense. Bad business. Never recommending to anyone. Sure hope they don’t try and sell it to another young girl.

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

Bought a Forester Saturday. Caleb great job. would be 5 stars instead of 4.Had a couple negatives. Walked in knowing what I wanted...Still took 3 hours. While signing some white shirt slipped in a "wave your rights against us" form in, Don't know why anyone would ever sign that. I was in a bad mood admittedly from an awful experience at Parker Subaru. Wife loves her new Subaru. Didn't have the model we wanted. Got second choice for a good price. Pretty hard to leave a great review when you tell them exactly what you want and at a price they "could" do. but choose not to. Drive past Parker to get to AutoNation. You might be less disappointed.

Kara Mattison was my sales person and she was the best! This was my first car I was purchasing and having spent the day prior at other dealerships I was not really in the mood to car shop. Kara made the new car process painless and easy. She put up with all my questions patiently and explained everything to me in detail. She is very dedicated to her clients. I would go back to her to buy a car because I know that she is honest and that I’m getting a good price on a car. I will definitely recommend her to others who are looking to buy a car. The inside of the dealership was clean and tidy. I didn’t not have any problems there. The only thing I wish they did better was financing piece. No one explained me to me who was financing or how I will be paying my monthly payment. I wasn’t sure if I was going to be receiving an email or a letter or if I could do it online. I was so excited to get the new car Kara sold me I over looked asking these questions to the person who was going over finances with me. Regardless of my lack of experience with cars and finance, I believe the person still should of brought it up and explained in detail. That is a huge part of paying for a car and if you don’t know anything about the payments how are you supposed to pay?

Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.

They have what you need and what you want.

Always get good service. With all do respect though, Autonation Subaru Spokane Valley has the worse waiting area with very uncomfortable chairs to sit in, bad acoustics thru out the showroom and waiting area to where you can't even hear the TV at a normal setting. A very sterile environment with poor ergonomic furniture. Makes good service for my Subbie an uncomfortable time.

Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.

Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.

Nice salesmen no pressure I guess Subaru sells itself pretty well.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

Great except for all the emails. I didn’t expect so many emails after buying a new car.

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

Sales experience was great. Car has some electrical issues.

We had a good experience with purchasing a new Forester.

Vw heaven, just wish the gti came in a 2 door!

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Suggestion get a pre-approval before buying through AutoNation.

Got fought lying to me about quality of vehicle

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Nice people, but the air bag light is still on and I was told I Have no back lights. In the dark! I was lucky she saw me!!

Connor was the salesman and I enjoyed him tremendously. However Andrew was the financial person and was very pushy! On the second day of driving my car it would not start and a cell in the battery was bad and I had to buy a need one. A bad battery should have shown up on the presale checklist!!!!!

Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.

Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.

Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!

Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara

this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .

I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.

They do not clean your car after there service was not impressed not friendly either

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you

I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.

Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.

I bought a non name brand car that they were selling off the subaru lot. They took advantage of me on this deal. It was an 8000 priced car. The loan was for 12000. They told me the extra 4 was going to cover their gold service plan. Well unfortunantly their mechanics dont have a clue on how to work on cars they are selling. Because my car is a non brand they conned me into paying for a protection plan they cant even cover and the fine print covers their ass. They wont even check out my my tire pressure sensor fault light its still on. They refered me to the manufacture and wont pay for the costs there. I highly recomend everyone to go to any lot that is not owned by autonation.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd Outback from here and i will go back again. Kieth is great.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.

I called 3 times in a row and couldn't get through to make a oil change appointment. A guy named Mark took my second call and said someone would call me back... I waited and they never did. They finally answered and worked me in 10 days later. Had the service done yesterday. At that time, they recommended that the differential fluid should be changed (both front and rear) because it "was gray." We told them that they had just done the job at our last service with them (or so they said that they did)... then the story changed. "The tech was new and didn't know that the fluid that they used in our January fluid change was a cheaper brand and should look gray." We do not trust this place or appreciate their lack of service on the phone end. (There's a lady in the service department at the counter, who is outstanding, however.) Oh, and alignments are recommended "because Spokane's roads are so bad." Will go elsewhere for our future service needs! 9-29-17

Okay, some trickery about financing.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.

I could not be happier with the service provided by Mike and Kara. There is not a Subaru Dealership within a 200 mile radius that will give you a better deal. If you are looking for a Subaru, go to Subaru AutoNation.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

Bought my 2009 Subaru impreza new in Spokane. Its a good car. Then bought a house in Tacoma in 2011. Went back to Spokane in 2012 and got a refi on the car and bought myself a Toyota Tacoma truck cause having a house meant I was hauling more stuff around. My grown son began driving the Subaru when his car failed. So, he takes it in for oil changes, etc religiously, here in the Tacoma area. . In 2014. No problems. In March 2016 they noted a leaking o-ring and a seepage out of the head gasket. But tell him it's OK. Take it home and drive it. It's written on the papers. Now back in Spokane when I did the refi I paid $$$$ for an extended warranty. Good for another 48 months and x-miles. It didn't expire until late June 2016. In March it was still under the mileage limit. They always write the mileage on the service papers and I'm glad that they do! Now its 2017 and the car is majorly flucked up. All of a sudden there's no oil in it and it won't run. . He took it in to find out what's wrong, paid $$$ for their opinion. My auto insurance towed it there and afterwards towed it to my house. Now it has major problems. Spark plugs, etc & Wires need replaced. Long list of problems and it's just now little over 100,000 miles. Subaru in puyallup says its not responsible. They refuse to admit their mistake and/or accept the warranty. Said they don't have to honor other dealers warranty. Because I didn't buy the car at that shop. This was told to me in email today. I have all the papers. There have been emails back and forth today between me and the head of their service managers. My son says they just won't get their money from fixing it from the warranty but I'm more concerned about this attitude of isolated dealership that doesn't want to honor a policy sold by another dealer. It's not a little mom and pop shop. This is a major dealer. The one in Spokane that sold me the car is also a major big shop. It was new when I bought it. Is this how it is? Why pay thousands for warranties if the paper isn't honored? And why didn't the warranty information show up in puyallup's computer system? You'd think in this day and age that would be important! The warranty is why I bought both vehicles new. The extended warranty added $$$ to my payments but I believed it a good investment in peace of mind. I'm stressed out and as a 100% disabled Vietnam veteran, I can tell you that I don't handle stress well. I am going to soon undergo a cerebral angiogram for dizzy spells. My list of physical problems are a mile long but I've always felt lucky to have the VA at my back. I moved from Spokane to Tacoma because I wanted a better life now that I'm older and have a stable income. I also wanted access to the Seattle va but I cant afford Seattle real estate prices. I bought new vehicles because I didn't want to deal with repairs. All this warranty rejection stuff is throwing me out of my comfort zone. This is not right. Subaru in puyallup is not a used car lot. Whoever reads this, if you can help, I'd be very grateful. And it helps to be able to vent. Thanks for listening.

This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.

Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.

There was confusion as to what the financing options were for 2018s on our part on the day of purchase (our third trip to the dealership). We were not clear initially as to what we wanted to buy...used/new. My recommendation would be to provide customers clear options as to financing. It coupled to the cost of the vehicle are the main drivers in selecting a vehicle. Otherwise we are very happy with the outcome. Thank You!

Staff were personable, honest and helpful. They went above and beyond to make buying a car a great experience. It was a relief to find such great service. Thanks!

The dealers and staff were honest, helpful and efficient.

The worst service department that I have ever dealt with. No communication. I always had to call to get an update. Owned my car for 6 weeks and my car has been in the service department for 3 of them.

Get ready for a lot of upselling.

The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!

They're very good at getting you to buy a car from them, but anything as far as service, your sales agreement, your extended warranty, they push to the side until the last minute. Literally could care less about past customers. From my experience, it's all about getting the cars sold and that's it. I purchased a 2015 WRX Limited from them and all tech support, service men, fincancial offices never return phone calls. Left numerous messages. All I want to do is cancel my pointless extended warranty.

Everything was great BUT the rude mgr that sat in with the very nice finance manager

As a single woman, AutoNation made the process of buying a car perfect! The sales person was a great help, the financial business went smoothly, and the general manager even sat down and visited me during one of the wait periods.

I found a car I liked online at Spokane Valley AutoNation. I spent hours researching the same car at EVERY dealership in Washington and Oregon, and hands down, they had the best price. I called first thing in the morning and started working with Justin. My credit is not great but they worked really, really hard to get me not only a loan, but a GOOD loan. I live 4 hours away and couldn't leave work until 4 so didn't get there until just as they were closing . The whole team stayed until almost 10 getting me all set and making sure I knew about my new car and that everything went smoothly. EXCELLENT CUSTOMER SERVICE!! Not to mention the most amazing care EVER! 2016 Outback. So very happy!

We just bought our 3rd car from Auto Nation and I can't speak highly enough of the help we have received along the way from salesperson Justin Johnson. He was always willing to answer my many, many questions promptly and professionally and he made the tenuous experience of buying a car an enjoyable and stress-free experience. If there was an option for more than 5 stars I would have given it.

The worst service department Managers I have ever dealt with. No communication always calling and no response.

I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.

Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!

I stopped in to visit AutoNation Subaru Spokane Valley WA and met Brian. We spoke about what I was looking for and he indicated he would call when a vehicle that fit this description came available. Two weeks later Brian called and within 12 hours I had a newer vehicle in my driveway. A great experience from start to finish.

I researched all 3 Subaru dealerships in the area and AutoNation was the best! From the first time I called, to my several visitations, they made it easy...best price, awesome service. Justin and his team made my buying experience comforting. Kudos!

The service on my Subaru was done on schedule, well within the estimated cost and with skill.

Friendly, helpful, and helped my car. A+ , I would definitely return and recommend.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.

I thought the salesman was great. In the past, buying a car was always a bad experience. The salesmen were always pushy, demanding some sort of promise from me, and I always left with the feeling that I made a bad mistake. Caleb, the salesman at the Subaru Autonation was patient, answered all my questions and let me decide if I wanted to buy the car. When I drove off, I felt confident that I had made the right decision as I still feel that way now. If you need a car, talk to Caleb at Autonation. He listens and will get you something you like and can afford.

Got good service - Service advisor was knowledgeable

Great service and people are very good. Third vehicle I've bought from Autonation and always happy with purchases as well as service.

This dealership as tried to take advantage of this 55 year old woman. The service department​ disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.

No haggle pricing made the buying experience easy. I asked them to compare a new car vs a used car at the same price for financing which helped with decision making. At the end of the day, while I had not anticipated buying a new vehicle that's what happened as it was more cost effective with the new car interest rates rather than the used car rates. Love my vehicle!

Caleb treated me well, bought me dinner at the lot because he was hungry too. Also, filled my tank when I discovered something lost in the car an returned it. Really great place.

Great customer service! Went in and had a parking lot door ding, they buffed it right out with no charge! Had a chip in the windshield, got us right in to repair.

Went in looking for a car, sales representative was extremely disrespectful and had misogynistic under tones. I will never go to this lot again and strongly discourage anyone going to this business. Everyone in my family drives a Subaru, and will continue to drive Subaru, just not from this lot.

Having spent three (3) hours waiting for my 30,000 mile oil change a few months ago, I was happy to be able to drive away this time after only 90 minutes. It's possible I could have left earlier - I was never informed the car was finished, and after 90 minutes I requested a status report and was told it was ready. However, a few days later, I received notice that the car was due for it's 52,500 mile oil change.

We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!

Low pressure ...like that. Justin was very helpful in accommodating the limited mobility of my wife. This was all about finding a vehicle she could get in and out of with little effort. He was very good about helping with her try several different models.

Justin was a great salesman and aimed to please no matter what we threw at him. Him and his colleagues at Subaru were honest and upfront, they were able to meet our request and made it as painless as possible. It's likely I will go back to Spokane to buy my next Subaru

I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.

Waiting here for nearly an hour to buy a 17' Audi S7 and no one came out to great us or help. Your loss! Taking my money elsewhere.

Painless!! Friendly..no bull!!

Horrible service, spent over 5 hours to have my Subarus check engine light "fixed". Was simply told that it was running lean, and it would be fine. Was then told that my power steering pump had a leak, and it would need to be replaced due to how quickly it was leaking. Was quoted around 700$ for the pump alone. (autozone quoted me for 200$) Turns out, 2000 miles later i havent leaked one ounce of power steering fluid.. Not too impressed autonation!

We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!

Just bought a 2016 Subaru BRZ and this dealership is the place to go if your looking for a car. Fast friendly and willing to make it work.

We were in the process of replacing my old car and were thinking of either Honda HRV or Subaru Legacy. Did a couple of test drives on the Subaru Legacy, one in a dealership at downtown Spokane and the other at AutoNation Subaru. There's no comparison on the excellent customer service we received at AutoNation!!! Justin Johnson met us at the lot and from start to finish he was able to give us so much information on the car. He was not only knowledgeable but I felt that he really took care of us from start to finish. Before driving the car off the lot, he sat down in the car with us and walked us through all the various electronics and helped sync my phone to the car system. Top of the notch customer service. Justin was friendly, down to earth, funny, and laid back enough so that we didn't feel pressured in any way. He was even willing to take us to the Honda HRV car and have us test drive that too., except I was already sold on the Legacy (besides the color , hehehe). The AutoNation facility was great! It was clean, the bathroom was well designed, comfortable lounge space, etc. It could use a food vending machine though, in my opinion, just because we went there a few hours before dinner time and didn't finish until past dinner time. That's really minor though. So overall, I would highly recommend AutoNation Subaru dealership and Justin Johnson as a sales manager.

Justin Johnson took the time to listen to my wants and needs and put me into the perfect car. He spent so much time going over all the features of the vehicle. He showed me all the options, bells, and whistles. He made the experience fun. Never once did I feel pressure or that I had to buy the vehicle. He made me laugh and made me feel comfortable. Recommend Justin Johnson 1000%! Thanks to the sales manager Mike as well, he was very light hearted.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends. I have only had the car a few days but the safety features and ease of driving this Subaru Outback are amazing. I wanted a car that could tow a 1000# trailer, had good ground clearance, and all wheel drive. The Outback does all that and has the best MPG than any of other cars in its class. Besides addressing the environment footprint by the Subaru PERZA emission system, the Outback is also USA made in Indiana!!

Excellent personal attention; excellent incentives - new vehicle discount, 0% financing, discounted aftermarket additions.

This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!

I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.

I am one happy customer. This is the second car I have bought from autonation and I will never buy a car from another dealership except autonation. I had Justin Johnson as my salesman and Mike Libby is the the manager. Both men took excellent care of me and I will be a dedicated customer for life. Thank you autonation for the amazing customer service.

Our salesman Justin was professional, knowledgeable and great to work with. He made us feel confident in our choice and the experience was unlike any other car purchase I have experienced. I would recommend this dealership as well as the salesman to anyone looking for a Subaru!

Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.

Had multiple cars lined up that I was interested in and had multiple people working with me to get into the car I wanted.

DECENT STAFF. ANY SUBARU CAN BE ORDERED HERE. HOWEVER THE ON LOT SELECTION IS LIMITED.

Amazing service! Will recommend 100% to all of my friends and family. Greg will take great care of you.

Amazing place to buy a car! ! Definitely 5********

Friendly, knowledgeable staff and up-front about features, process, and questions. Eric Singleton was fantastic to work with and made the process enjoyable and fun. The folks helping with financing and paperwork were also very helpful and, amazingly, made the process less stressful. Thanks so much, y'all--I am *loving* my first-ever (practically) new car!

Ryan was very helpful and did not pressure to buy. Would refer friends and family.

I had a seat belt issue the mechanic was able to fix quickly and no charge

Trish Hawley was outstanding every step of the way, and all steps in the process went smoothly. They have provided outstanding assistance and service!

Good place

Bought a used Subaru here. They were great except they never delivered on my 2nd set of keys. No matter how many times I asked them for them they kept pushing it off saying they would look into.

I love this place the people are great the service is great and I love my Subaru everyone should buy a Subaru from Valley Subaru

They have a lot of new people making waits long.

For 100/hour labor charge, this place is not at that standard they brag about. I have gone back to this place multiple times hoping that the previous experiences were a fluke. But this subaru dealership is filled with incompetence and neglect. No care for the customer is given. It's all about the money, and just getting the job technically done. I had parts taken from my car without me knowing, had parts no reinstalled that i had to replace, and they even lost my car in their own lot. I didnt have it for 3 days until i had to call them. I cant go back here. I wouldnt suggest you go either

Great Service

I'm very disappointed with my experience with dealership. I went there because they had a car online that my husband always wanted. When we showed up to the dealership, we where greeted great. When I told the Salesmen what we were looking for, he laughed and said " Oh. Your looking for a unicorn ". Well that did not go over well with me. When I told the guy that we saw it online. He stated they did have said car but it was not for Sale and no one knew when or if it would go on Sale. My husband stated that I've never drove a Subaru and maybe he should show me one that kinda drives similar to the one we wanted. The Salesmen was not interested and asked if we wanted to go on some list just in cause the car we saw online that was for Sale "Really goes on Sale". We ended up finding the car we wanted at a different dealership. And did buy it in cash.. Due to our experience at Auto Nation, We will not be dealing with them in the future. I don't believe that putting a car online for Sale when it's not even known that's its ever going on Sale, is good business practice.

As far as buying a car goes, this was about as easy as it gets. The salesman was great to deal with and the whole experience was as painless as it could be. Thank you again,

Couldn't ask for better overall customer service from Gail Swenson & sales support from Tricia Hawley!!! We Love Our Subaru Outback� - with Kenny Greene

I love my jeep& great in the snow.

Had a wonderful buying experience today. Finally replacing my tired little Saturn for something more reliable, spacious, and versatile. James was a bundle of laughs and super knowledgeable. Daniel was more than helpful with all the paperwork and made everything smooth as could be. Very excited to finally be a member of the Subaru family, and will definitely be sending anyone looking for the same your way. Thank you!

Bought a sporty 2005 outback Subaru from AutoNation Subaru, Love it!! Outstanding service from Kevin who got us into what I was looking for within hours and the service department for putting on brand new tires, and replacing wheel bearing at no extra expense to me. Thank you. Mindy

We have been loyal autonation car buyers. Over the last 13 years or so we have purchased 9 cars from toyota. This was our first experience with subaru. If I could give a negative number I would. We special ordered a wrx sti loaded, we were told we get the car at invoice price because we ordered it. (Cash in hand deal mind you) 9 weeks later when the car arrived we go to get it and the numbers were wrong. Some very bad miss communication. The car was a little over $800.00 more then it should have been. They absolutely refused to budge on the price mistake. Their mistake not ours. They basically told us that that's the deal take it or leave it. Over $800? That was the answer from both the sales manager and the GM that he called after the GM had gone home. After several visits (7) by our salesman to the forbidden sales desk he still did not come over and try to "manage" the sale. Even after being told we were gonna walkout on the deal. When I went to the forbidden zone to ask him why he never even came over to us To "manage" the deal I was told he did manage the deal and 45 years of experience says so. I was amazed... yes we caved and took the car. We waited 9 weeks and the car is amazing. But I will probably NEVER buy another car from the subaru dealer. Maybe not from another autonation...

This is the 3rd vehicle we've purchase from Autonation and 2nd with Mike Libbey. We are very pleased and love our new Outback.

Good experience beginning to end. Tony helped us find the car we wanted.

Rayn and Tamara are great. Will go back. Did everything they could to help us ,great place will go back.

They are very courteous ,helpful, and friendly. They do their best to accommodate their customers. Thank for being pleasant.

Great team with great service. Great car, we love it. This is my 3rd new car through Autonation and Farouk and Brian M. have been phenomenal. This will be a life long relationship

I wish there were a way to rate the service separate from the sales. Sales would get 5 stars and service would get 1 to 2 stars. Since there is not a way to do that, I'm giving this review a 3 star rating. First, the sales. We purchased a Subaru Crosstrek on Saturday for my husband. It was a GREAT experience. Our salesman, Ryan, was knowledgeable, friendly, and patient when we told him we needed to take some time to go get dinner and discuss the deal they offered. There was no high pressure sales which is worth about 10 stars in my book! The whole process went very smoothly from start to finish, and we were offered a very fair deal without ANY hassle. This was our 2nd Subaru purchase (the first was another dealer from another city we moved from). We are sold on Subaru vehicles for safety, comfort, and features, and we do a LOT of driving as we travel long distance once or twice per month in addition to commuting and family driving around town in this vehicle. As long as we are living here still, we will use this dealer for our next Subaru purchase which will be for me next Spring. Now for service. When we first moved here six years ago we bought a service maintenance package from them and started bringing our previous Subaru here. For a while it was great. You made your appointment, you got the work done in a timely fashion while you waited, in and out, no problem. A few years ago they changed management and it all changed. If you drop your car off so you can go do other things while you wait for a PRE-SCHEDULED APPOINTMENT now for an oil change or tire change they stretch it out to be the ENTIRE day. If you wait there, it takes two hours minimum. This has been ongoing ever since Ricky left, every single time. As an example, our most recent experience was yesterday. As part of our new purchase, they agreed to swap out the tires the vehicle came with for our existing snow tires for winter. Our appointment was for 1:30 and we didn't get out of there until 3:40, making us late for our weekend travel plans! It just shouldn't take that long to change tires (or an oil change for that matter) when you have an appointment. This is very disappointing and as this is not an isolated incidence, we've decided that we will NOT purchase their maintenance agreement when we buy my car next year. We are regretting that we did so for my husband's car this past week. We should have known better... they have about 6-9 months before we buy again to change and show us why we SHOULD use them for service on our next vehicle. Otherwise we will continue purchasing, but will be done with them for service.

We went to the dealership with an idea of what we wanted and the salespeople were very helpful. We viewed some of the vehicles and test-drove 3 models and the third one, a pre-owned 2015 Subaru Outback, was the one we chose. We were very pleased with the patience, knowledge, and friendliness of everyone at AutoNation. We LOVE our Subaru! Except for the length of time it took to finish the paperwork, it was the most positive car-buying experience we've ever had. We highly recommend AutoNation Subaru to anyone looking for a vehicle.

I had an appointment scheduled for a warranty airbag replacement in my Subaru. When I called to schedule the appointment, the service department was very nice, which is the only reason Autonation gets two stars from me instead of one. When I was scheduling the appointment, she checked her inventory, and said she would reserve one of the parts for my car. Fast forward a week or so, and the business day before my scheduled appointment I get a robo-call reminding me of the appointment the next business day. No problems. A couple of hours later in the day, I receive a voicemail from Autonation stating that they do not have my part anymore, and they don't know when they will be able to get it in, so they have to cancel my appointment and aren't able to reschedule. This seems unacceptable after they had checked their inventory when they scheduled the appointment and verified that they had the part in the first place! Since then I have tried to contact them multiple times to voice my frustration and re-schedule the appointment, but the phone just rings. It has been an unsatisfactory experience.

I started my car shopping experience with an expectation that I'd have to be savvy and learn how to haggle. Even though I'm in the sales industry, purchasing something so expensive is still stressful and being the shopper instead of the salesman is not something I was looking forward to. We all want to get the best price possible. I travel a lot, so I had an opportunity to shop around to get a feel for Subaru and how their dealers work outside of Washington. Call it luck or fate, the best place I found happened to be AutoNation Subaru in Spokane, right where I live. I'm telling you, these guys are top notch, no hassle-type people. To give you an idea of how well they treated me, here is an email quote from the local competition that was sent a couple weeks AFTER I had made my purchase. "If you have an offer for $33,800 + fees you should jump on that! That is a stupid deal and would lose us money, therefor I cannot compete with that price". Was this deal a fluke? No way. I even brought my friend in a few days later and they gave them the same type of "stupid deal". The great thing about it is that I didn't even have to ask for a better price. If you're looking to be treated with respect, honestly and a worry free shopping experience, ask for Kevin, Mike, or Justin and they will treat you right. Maybe ask them for a "stupid deal" and see what happens! I consider AutoNation Subaru my friends and will be using their services for my next car purchase. I could not be happier.

Bought my first NEW vehicle today. Truth be told I held off because of the typical car salesman experience. James Kaae at Auto Nation Subaru completely changed my mind as far as buying a vehicle goes. Professional, upfront, no games, no pressure. Really knew his information and presented it well. Listened to what I was looking for, addressed my concerns and had a great sense of humor . Financial team was also a pleasure to work with. Thank you James for your time and consideration getting me into my NEW Crosstrek. Love it !!!

Loved the service from Jason and mike, they were awesome to have through the buying process!!! Would advise anyone buying a car from automation to ask for them.

Just bought a brand new 2017 WRX Premium -- Best car buying experience ever! Justin and Patricia are simply the best. I can't recommend them highly enough.

Very happy with my new subaru outback. I was very comfortable dealing with all the people there and felt no pressure to have to buy now. My salesperson John Mantello was helpful and spent time answering my questions. If you're thinking about purchasing a subaru go to Autonation and let them work for you.

Very responsive. Willing to let us take the vehicle even on Sunday of Labor Day weekend with the banks closed! Love our crosstrek!

I went to AutoNation Subaru after being told we couldn't make a deal at a Subaru dealership in CDA. I knew there was another $1,500 in my trade, and I wanted $500 of it. I met with James at AutoNation, and he gave me an additional $750 on my trade in, and knocked another $500 off the car I was buying. I have bought 7 vehicles from dealerships, and this was hands down the lowest pressure, easiest, and informative purchase to date.

Absolutely unacceptable. My car is less than a year old and they tried to charge me over $300 for filters and allignement on my first oil change. And then when they gave me back my car after doing the oil change my air filter was in the seat and the glove box was laying on the ground. If they can't remember to put that back, how can I trust them to change the oil correctly? Won't be going back.

I purchased two new cars from them in the last two years. The service stops after you buy terrible service. We purchased the extended warranties and service plans. They don't honor them. Maintenance department is awful these people don't care about anything after you buy a car from them. They are scam artists.

I just got a 2016 Subaru cross-trek... The car of my dream, love the new drive so much. Beside that new car... I ornously to tell all other, that I have the best service people at auto nation Subaru , my salesman he so sweet, and so patient to customer, include my self, I just love the people their, the service... Quick and nice, thank you to the financial guy, he' awesome... Thank you to all Subaru team... Love you guy...

We had a really good experience buying a car from Doug Fredericks! He was very patient, helpful, thorough, and an overall great salesman! He went over everything with us and continues to check on us by email and phone calls every so often. He went out of his way to make sure everything was exactly how we wanted it and that we were happy. When the car arrived, we weren't able to pick it up and he held it for us for about a month. My wife and I are very happy with this experience and service and consider Doug a good friend. If we ever buy another car, it will be from Doug/Autonation Subaru! Thank you!

I recently purchased a new car from auto nation suburu, Spokane valley. The team members are very knowledgeable and always work to get the best deal for you. As I said before, I will continue to go here for future car purchases because I feel very welcomed and the sales staff helps with every need. Thank you Mike Libby, I love my new suburu, even more than the last! So many bells and whistles, I'm still trying to figure out all this car does!

Nice place and they do their job but expensive prices

Dont go here service is poor the dont wash and vacuum your car after a service and the service guy is rude wrote a letter to subaru america.

Easiest deal I ever did. Tricia in sales was low key, informative about the car, helped me orient to it. They gave me a fair trade without any hassle and honored TruCar price. Would definitely use this dealership and saleswoman again.

Incredibly disapointing. Customer is never placed first at this establishment. My purchasing experience was handled with horrible service direct from the floor manager. Customer service is a huge let down. Appointments never actually written down when made through the phone. I've never recieved a phone call when my vehicle is ready to pick up. Time after time I haven been left frustrated. Would never go back to buy a car and only have gone back for my routine services. Even then the managers argue with the customer. Take your Subaru purchase elsewhere.

Ben was very helpful and we love my new Outback. Its going to take a bit to get used to all the features but I plan on keeping it for a good long time. Cant wait to take it on a road trip!

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I had such a pleasant time purchasing a car from Mr. Joshua Miller. I've purchased 6 cars from AutoNation and this is my first time from Subaru, and I have to say I will definitely be back. He made this a very easy process and I can't stress that enough. Made sure I was happy with the car I had and wasn't trying to get me out the door. We were close to purchasing the Premium edition of the Legacy until he pulled out the Limited edition and I fell in love right away. Awesome sales experience and very helpful in the decision making process.

My fiance and I had a great experience at AutoNation Subaru in Spokane Valley last weekend. I honestly didn't plan to buy a car the day we began looking. We found several 2016 Subaru Imprezas on the internet and wanted to 'shop around' at various car dealerships. But, we ended up purchasing one at our first stop - AutoNation. Douglas Fredericks was our salesman and he took really great care of us. He was extremely honest, friendly, helpful and transparent. If you're looking to trade in your car or simply buy a new one and don't know where to start - I definitely recommend going here first. You won't be disappointed.

I purchased a used car in near-perfect condition. It was a Friday night, and my bank is not open on the weekends. However, with a little paperwork, Chad was able to set me up so that I could drive the car home that night. Additionally, in looking for the right car, Chad wasn't pushy at all. He provided pertinent information about the cars, and answered questions when asked, but otherwise let me and my friend talk to each other regarding each car's merits. I am very happy with my new car, and I expect I'll return to AutoNation Subaru in the future for my next one -- although I *did* buy a Honda with only 106k miles, so it may be a couple (dozen) years! :D

Why did you pull my review down ...Don't worry I will get the word out you guys will never sell another new car to anyone I know and I'm sure Janice will not buy a car from you again .. All over a battery that leaves her stranded and spews acid all over in her brand new outback which she paid cash for and got every warranty with it.... Well I'm sure after she complains to the Subura Corporate office about her experience with the customer service at your dealership you guys will wish you had replaced the battery for her ... And when her friends and family buy a new Subaru it will be at Parker or Downtown Subaru #newbattery4janice

I honestly don't know truly how good this place is, but I do know it's the only dealer I visited (out of 5) that the salesman didn't want me to test drive something. Like he thought I wasn't serious. Well sir, I ended up buying a Toyota so your loss.

Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.

Thank you so much Doug F. for all of your amazing help today! You made the purchase of my first new car so enjoyable. Doug is knowledgeable, patient, and honest. I will definitely be referring people to him!

My husband went to Auto Nation to look for a Subaru. He was told ahead of time, that it would bring his monthly lease down at least $100, from his Acura. Also, Reiko, misled him in the pricing quote. They told him the Subaru was $38,000! He tore up the papers and left.

Con Artist Don't bring your Subaru to get serviced here!

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

This was my first experience of ever going to a dealer ship for a car. I went through auto nation because I read nothing but great reviews. My buying experience sure was wonderful but that's only because they tell you what you want to hear. After getting my car, I have to put $700 tires on my car because they lied when they said they were brand new. I have talked to the manager 4 times and nothing has happened nor have I got accommodated for the extra money I had to spend. The buying experience may be great but if your unhappy with services or you are lied too they will not stick to their word. There are plenty of other dealer ships in Spokane. I will not be a returning buyer through auto nation.

This is the second Subaru my wife and I have purchased from AutoNation in Spokane Valley. I believe we received an extremely fair deal and were treated with respect and dignity by the sales staff. My only complaint would be the long wait to meet the finance manager and then when we finally did, we felt uncomfortable with the subtle pressure to purchase extras (i.e. warranty protection) we were not interested in. Otherwise, I highly recommend this dealer.

On 1/15/16 my wife and I drove in to AutoNation Subaru to shop for a "slightly used" Subaru Outback. We had Made an appointment with Doug. Right from the start he was pleasant and helpful. I'm sure we tried his patience with all our questions but he was genuinely interested in what was best for us. Within a short time we selected one that we liked and were given a carfax report, and a Subaru Certified Pre-owned Vehicle Inspection Checklist. So we had confidence that the car was just as presented with no hidden faults etc. On the price, they showed us a "book out sheet" which included the N.A.D.A. Values and then the Kelley Blue Book pricing. On all previous vehicle purchases I had to look all that data up myself. And even with the price below wholesale pricing, Gale added a cargo compartment cover for no extra charge. Daniel in finance did a great job processing our paperwork. It was a long day but we were made to feel relaxed and valued during the entire process. We would definitely purchase from AutoNation Subaru again. Larry

Why do I hate them. We bought a 2013 Crosstrek from them traded it for a 2015 in Wenatchee. When we traded it in we were supposed to get refunded on our extended warranty which I could not get them to do anything for nearly two months. No one returned phone calls. Now 8 weeks later we don't have a refund check because they lost it. Two days waiting again for manager to call back. And as I understand it the money is suppose to come out of their pockets. I would never go back there. Here it is January 16,2016 and still no check! Liers is what they are. Putting us off is wrong.

Mandy was great. There was no pressure, she showed me exactly what I wanted and has been great with follow up. I wasn't excited about the finance representative. At one point, after taking the car off the lot, I was given the impression that there was a possibility that my financing might not go through unless I added my husband to the loan. I have been purchasing cars for 35 years and have never had something like this. Not even when my credit was in horrible condition. When I called to ask the reason for the concern I was given some story about my DTI being a problem and we needed more income to qualify. I know for a fact that was not the issue. My DTI, as I calculated it was less than 20%. When I called to ask for an explanation, I got no response. My husband did get a call to say we were approved after adding him. I don't feel I was dealt with honestly.

I ended up buying my Subie at Auto Nation and had a good experience. Jordan helped me and was patient and worked with me, explaining the ins and outs of buying a car. I would recommend Auto Nation.

We had a great experience buying my son's 1st car. Never felt pressured, Joshua Miller took his time to find us what we wanted and didn't try to up sell us. I never felt I was being "sold to", I felt he was trying to help us meet our goals which I appreciated. It was a great experience for my 16 yr old son to be a part of.

Another Great Experience at AutoNation Subaru. Was really pleased with the gang there at the dealership. Keith, Gayle, and all the staff are top notch - no pressure, matter-of-fact down to earth people. Would buy another vehicle from them when the time comes.

I Recently ordered/leased a 2016 STI from Autonation Subaru in Spokane Valley. The staff was very helpful in showing me my options and Explaining the entire lease process. I was kept informed of when my car would arrive and my salesman Josh even came in on his day off to do all of the paperwork so that I could pick up my car. If you are looking to get a Subaru I highly recommend this dealership and you should ask for Josh Miller.

I recently bought a car from AutoNation Subaru. I dealt with three different salesmen (Keith, Jordan, and Joshua) over about a week of looking at cars and all three were terrific. Very friendly, helpful, and accommodating. The process was comfortable and low-pressure. The only negative was the finance guy at the end of the purchase. He was inexplicably rude and condescending to me and my wife. Kind of a lousy way to wrap up an otherwise positive experience. Anyway, I'm loving my new Subaru so far:)

I chose to buy my new 2016 Forester from Auto Nation Spokane Valley for several reasons. Primary was the excellent service I received from Patricia Hawley. As a "senior woman", I was very comfortable with Trish's approach and attentive service. She showed genuine interest in my needs and wants in a new vechicle. She also helped me get top dollar trade in for my "pristine, low mileage 2008 trade in". Trish has offered to give me follow up lessons on all the high tech "EyeSight" safety features. I plan to take advantage of this offer. In addition, Sales Manager, Gail Swenson is a huge asset for the agency. He is VERY personable and always had a positive message to relay. I recall him stating, "We want to take good care of you AFTER you buy our cars". He also encouraged me to bring my new car in frequently (any time, actually) for a free car wash. :-) I have dealt with another local Subaru dealership with no complaints, but Auto Nation just takes Customer Service to a higher level :-) Thank you Trish --- and you too, Gail :-)

Sales representatives were very knowledgeable and helpful. Took the time to explain everything and then finance completed the paperwork really quick and thoroughly explained each document. A no hassle no pressure buying experience.

Love the service! We will always buy our vehicles there.

I recently leased a new crosstrek with the help of Doug & Josh. They were so helpful. What a great team. This was by far the best experience I've had. The guys answered all my questions and went above just selling me a car. I appreciate their honesty and friendliness. I wish I could give them ten stars. Thanks autonation!!!

Mandy was very helpful in looking at foresters. She also let us have our dog join us in the dealership while handling paperwork. A day after our purchase we noticed a small ding in the door. we called and left a message to let them know. Between the message we left and the return call, our dog had a severe medical emergancy. When Mandy called to schedule for the repair I told her I couldn't come in right away because of my dog. Not only was she very understanding, but we received a very sweet handwritten card a few days later wishing our dog quick healing. Suburu is a dog friendly company and Mandy went above and beyond sending us such a thoughtful note. I would certainly recommend!

I just want to thank everyone for the great help I received while purchasing my Crosstrek. The staff was amazing, so friendly and appreciative of my business. I know if I need advice or help with anything they'll be there. Thank you so much for making this the best car buying experience so far.

Just over a week ago we purchased a 2015 Subaru Forester. The whole car shopping thing is not appealing to me, so I was able to ask for quotes via email and was contacted by Patricia Hawley with a quote. I informed her that we had been given a price quote from a dealer on the west side that was acceptable to us, but I would prefer to purchase here locally. AutoNation was able to meet the price and we were able to purchase here in Spokane. The whole process was not the least tense or un-nerving. Patricia was very good to work with and in the process we learned that she also sold my son a Subaru Outback in 2010. It was a good experience and I want to thank Patricia and all the staff at AutoNation Subaru. I am sure I will enjoy driving my Forester for many years. VER E. WALKER

Amanda was our sales person and she was awesome. Not only was she very knowledgeable about all of the cars, but she made car shopping an enjoyable occasion. We had a good time with her and our daughter enjoyed her so much that she is planning on getting her next car from her. Thank you so much Amanda. Carolyn

Josh was an excellent representative for AutoNation. His positive attitude, along with his automobile knowledge, made our vehicle shopping easy. Not only was he patient with our decision making, but brought us water and easily answered all of our questions. The company is fortunate to have him as an employee. The reason that we selected four stars rather than five on the buying process is that we felt it took an exceptional amount of time to prepare the paperwork. If the process for that portion of completing a sale could be reduced, I'm sure that customers would appreciate it.

Amanda was fantastic. She had a smile on her face through the whole process which helped ease the anxiety that comes with buying a car.She was patient, kind, and willing to find any car I wanted to test drive. She also helped me get the best deal I could get even if that meant less for her. I am not sure I would have felt comfortable making a purchase if not for her help. I would recommend her to any of my friends or family.

Auto Nation Subaru of Spokane was wonderful to work with. The entire team helped in the buying process and it went smoother than I was anticipating. Amanda the sales representative was amazing and such a joy to work with. Her positive energy and willingness to help me find the best car for me really sealed the deal. The managers were willing to negotiate deals with us and ended up selling the car to us for the price we (my partner and I) wanted. I ended up wanting to take off an extended warranty the day after my sale and they met me in the morning to redo the paper work. They were very fun and pleasant people to work with.

Justin Johnson is the best! I showed up on the lot looking for a used vehicle. Justin listened to what I wanted. He made sure that he asked me colors, options, and most importantly-what kind of vehicle I was interested in. We joked, we laughed, he made the experience fun and not stressful. Car buying is usually such a drag, sales associates are so blah, and the finance guy is always a bore. Between Justin my sales guy, and Mike my finance guy.. I could not ask for a better team. Thank you again Justin Johnson, and Mike for all your laughter and excitement.

Josh Miller has been the best Sales man hands down for Autonation in my opinion. I have been with Autonation for years and Josh has supplied the best service!! He cares for his customers even when the car you buy comes off the lot! i also referred a friend to Josh and my friend happened to buy a new vehicle as well! Thanks josh/ Autonation Team!

almost a 3 hour oil change because they put regular oil in my car that has been synthetic since I started going to them

Josh was very professional and made the entire process a very positive experience. He made sure that I was fully informed about the vehicle and that he would be there in the future if I had any questions or concerns. I would definetly recommemend him as a a salesman for others. I was super impressed with the quality of the other staff members and the very classy facility! Great experience! Josh is a top notch salesperson!

My wife and I recently bought a 2013 certified pre-owned Subaru Outback from salesman Doug Fredericks at AutoNation Subaru in Spokane Valley. Doug is retired military, knowledgeable about the technical aspects of the cars he sells, and is an all-around great guy! He also has some great stories. My wife and I will return to see Doug when we buy our next car. Very satisfied customers!

An overall wonderful experience! Joshua Miller was a wonderful saleman. He showed me all the options the were right for my needs. My husband and I will definitely be back and absolutely love our new car!

Thanks AutoNation for your well wishes for us! I just can't tell you enough how wonderful Mandy Carstensen was with us! We are HUGELY satisfied and happy with the service, information, and just plain representation Mandy Carstensen provided to us in doing business with Suburu!!!! Great kudos to you for hiring such a delightful and knowledgeable person to be a front face person to the public!!! We enjoyed doing business with you all!!! Thanks again!!!

Tricia Hawley at Autonation in Spokane Valley was awesome to work with. Upfront about all costs and made the car buying experience (2015 Outback) the best I've ever had. Internet sales for me is the only way to go. Highly recommended.

A little nervous I came in with my Brother after errands and our trip back from our Oregon bro vacation. I did not think with my income I could upgrade from my 1995 Buick Lesabre with under 120K. To what I have now. But, I ended up with a 2007 Subaru Forester with only 75,212 on the odometer at the time. 598 miles later, no major issues just a broken washer fluid resivor. And with this different vehicle in my household, many new things are starting to happen. It took many hours but I beleive it was worth it. The Subie has earned it's parking space and proved it via fuel use for all the driving I have done.

I loved the entire experience! Great staff, great selection. They will get you any car that you want even if they don't currently have it on their lot, quickly too. They sell multiple brands so they don't try and convince you to buy only what they have on one lot. So attentive to my needs and made sure I left with the perfect car for me! I would recommend anyone in the market for a car to go to AutoNation Subaru!!

Doug Fredericks was my sales person. He did an amazing job, was helpful, answered all my questions as they arose. I love that Auto Nation provides "pit stops", topping off of fluids for life. Will recommend Auto Nation to everyone I know looking for new or used cars. They worked well with the budget I had. Appreciate all that they did for me.

Doug Fredericks was my sales person. He was so helpful. Answered all my questions that came up and if he wasn't sure on the correct answer he would find out or let us know the right person at ask. We met so many of the different managers and I was reassuring. I love that Auto Nation provides "pit stops" where I can pull into any Auto Nation and they will check the fluids on my car. I will let everyone I know that is new or used car shopping to make their first stop at Auto Nation. Absolutely pleased with my experience!

Had a great purchasing experience. Helpful, professional. Will suggest to everyone I know that is car shopping to make their first stop at Auto Nation. No dissapointments. Love the idea of the "pit stops" that they provide!

Buying a car can be stressful--it's so much of an investment and there are so many great cars to choose from! The Autonation Subaru shop in the Spokane Valley did a great job giving me information and being patient with me; they presented me with many choices, and they made sure to answer all of my questions. Josh MIller was especially great to work with--I hope that his boss gives him a raise!

Josh Miller was great to work with, he made the whole process of trading in my forester for a crosstrek very easy. He was very knowledgeable about Subaru's and was excited to share that with me! In my past experience when you get to the part of dealing with the finance guy things get ugly, this time it was a breeze Shawn Duncan was amazing and it was painless!!! A big thank you all!! Love the new car and will always come back to AutoNation!

I stopped into the Subaru dealership to look at the new Legacys. My salesman Keith Moors was awesome to work with and very knowledgeable on all the cars on the lot. Keith answered all my questions and was very patient! The dealership was also very clean and everyone was so friendly and great to work with. Best car buying experience I have ever had! Also, the Subaru Legacy is by far my favorite car I have ever owned! It rides great and the gas mileage I am getting is insane!!!

The selection of vehicles and knowledge of the staff was phenomenal. By far the best customer service around. I would highly recommend Auto Nation Subaru Spokane. Ask for Doug and he will set you up with the perfect car.

My husband and I stopped at AutoNation because we were shopping around and had time to spare in between appointments. We told Josh what we were looking for in a used vehicle, the must haves and what not and he said he had just the vehicle - a Subaru Tribeca, that it hadn't been on the lot long. He took us for a test drive and so we started the paperwork, we had to leave for my next appointment but came back afterwards. We ran into a glitch where my trade-in was showing up as a total loss but Justin helped us out with that; working with our insurance company. Overall they were able to get us into the Subaru Tribeca without a whole lot of hassle, Josh was great help and even brought our vehicle out to us since we couldn't take it that day due to it needing the safety inspection, but they let us use a loaner which was awesome - it was a Subaru Forrester. If I were looking for a smaller AWD that Forrester would have been a dream, 25mpg! can't beat that! Anyway Josh drove our Tribeca out to us and we swapped vehicles and I really like my Tribeca, it has a smooth ride and the overall experience with AutoNation Surbaru was great and I would recommend family and friends to go there....they know how to take care of you without being really pushy.

I was looking online for a new Forrester and put some email out there trying to find a good deal and I got a great price email back to me very quikly and it was $1,100 cheap than anything I had seen. I still was skeptical that the price they gave me was the best so I continued to shop around and no one could come close. I went to the dealership and met with Duane Montague and he was the best thing that could've happen. He made my wife and I feel that we had a choice we were able to assk a ton oof question and he was very knowledgable. My wife and I second guess ourselves over and over. Duane never pressured us he just gave us tools to make a decision that was good for us. We also dealt with Daniel in finance he really seemed he was there to help us. He gave us many options and great rates. We ended up getting a couple plans because we were in a rush we had our 3 month old with us. We went home and changed our mind on what we wanted a refund for two of the plans. Daniel was all ready for us when we came in and had a great attitude he really capped our great experience helping us get exactly what we wanted without pressuring us even though it took money away from him. Go Cougs!

Time for a new Subaru so we looked up Auto Nation online to see what they had to offer. Their selection was great so we went down and met Joshua Miller who was very helpful and found the perfect car for us at a good price. I absolutely hate to go through the hours of haggling and paperwork but our experience was awesome and straight forward. We agreed on a price and had the paperwork done quickly. Everybody we met was very nice including the mechanic we talked to and John who had the car spotless and full of gas for us. This was the best, least stressful car buying experience we have ever had and I would buy another vehicle from them and refer all of my friends and family to them.

I was very pleased with the service at Autonation Subaru. I was assisted by Keith Moors and he knew exactly what I was looking for and convinced me that a 2015 Subaru Legacy was a perfect car and I LOVE IT!! He told me every single detail I needed to know about that car and was very patient. My experience was fantastic! Thank you Keith!

Came in looking for new 2015 Subaru Outback. Our salesman Jordan Lollis was quick to point out 3 that had just came off the truck and needed to be checked in. Not only did they get the Outback ready for us in a very short amount of time, but the time we waited was filled with going over our new Outback. So, when we were done with signing the paperwork we were ready to go. Great experience would go back again.

The Spokane Valley AutoNation Subaru was fantastic and Doug Fredericks helped me over multiple visits in learning about the various Subaru models, finding the right car for me (Forester) and at the right price. I purchased the car for my retirement (with Spokane's activities and snow in mind) and four of my children helped me in the process with three of them actually coming into the dealership and meeting with Doug. Doug and the dealership also helped me after the sale with understanding the features of my new car. I highly recommend this dealership and working with Doug Fredericks.

We have had many rough car purchases throughout the years.....but Amanda Carstensen was a new experience for us. I didn't know which vehicle brand at first but working with Mandy was a For Sure thing. Her genuine desire to do the best she could for us was amazing. And she could even show each vehicle in details that she knew mattered to us. She and Auto Nation will be our referrals for anyone wanting a new car from now on! Much gratitude as I now drive my favorite vehicle in my life!!!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with - giving me patient and personal consideration to the details I wanted in my Subaru, staying late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation and would recommend it to anyone!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with, extremely knowledgeable about all the details of the cars, stayed late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation, and Patricia in particular, and would recommend it to anyone!

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I BOUGHT A 2013 WRX THROUGH JUSTIN JOHNSON. GREAT SALES PERSON. MOVE HIM OVER TO SUBARU AND I WILL SEND MORE CUSTOMERS HIS WAY. HE SOLD ME MY DREAM CAR. THANKS AGAIN.

Great experience! Our sales guy Justin Johnson was amazing. He took extra time with me to make sure I found the car I reallylikes. I would highly recommend him to anybody looking to buy a vehicle.

I couldn't be happier with the service I received from Doug Fredericks. I highly recommend asking for Doug if you choose to buy car from AutoNation Subaru. He will answer all your questions in detail and honor all commitments. I am very happy with my new 2015 Subaru Impreza! Thank you Doug and AutoNation for making buying a car, hassle free and enjoyable!

After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!

I just bought a brand new 2015 Subaru Impreza sedan from Doug Fredericks! This was my first experience buying a car from a dealership and I was absolutely blown away by the customer service from Doug. I am a very detail oriented person and had asked Doug endless questions! He was more than happy answer every single question I had asked. If he didn't know the answer he did his research and responded in a timely manner. I had the best exerience with AutoNation and Doug Fredericks. If you want all your questions answered and great service, I highly recommend buying a Subaru from Doug Fredericks.

After several other dealers told me there was no chance of finding me a White 2015 WRX & that I needed to broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. The customer service I received was amazing. Within minutes of sitting down with him he found me the exact vehicle I was looking for, and with extra accessories. Mike made the entire purchasing experience easy & kept in constant communication with me as I was waiting for my car to arrive. He even spent his off-time trying to coordinate transportation to get my car here before scheduled. When my new car did arrive he came in on his day off to make sure everything was ready & perfect for me so I didn't have to wait any longer. From start to finish it was a great experience. I would recommend Mike Libby to anyone looking for a new or used vehicle at Autonation.

The salesman, Josh, was fantastic. Not too pushy yet excited for me. I love the car too!

Buying a car there was great, but don't get your oil changed there unless you want to wait 2 hours. I had also waxed and polished my car the day before and they decided to wash it without asking me. I spent 2 hours detailing it, for it to just go right out the window.

This is my 11th Subaru, and I don't think you can buy a better vehicle. Autonation in Spokane Valley, Washington really makes it easy to purchase a new vehicle. Keith Moors, is an exceptional and experienced sales person. Never in a rush and takes time to explain all the new technology. He had sold me Subarus for over 20 years! I have sent a lot of friends to him, and never did one of them have anything to say negative about Keith. He takes the time needed to make you comfortable. The dealership has a wonderful relaxed atmosphere to make such an important purchase. You can't beat Subaru for safety, reliability, and they hold their value. Unbelievable in the snow. The last few years, I have commented to my wife about how easy it is to drive a Subaru while driving, and she agrees. I already have another on order! I would definitely recommend this dealership and Keith Moors. In fact, I have several times already.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru! Patricia Hawley was our sales rep and she did great. Only "downside" was it was a long test drive, which isn't too bad.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru!

Almost two years ago I bought a Subaru Forester from AutoNation Subaru of Spokane, with the help of salesman Paul O'Rourke. I really enjoyed the selection process while working with Paul, and had total confidence that the decision was Perfect for my needs and wants. The Service Dept has been pleasant to work with, and all service professionally done. Recently I inadvertently changed the information and format of the display screen; and giving up trying to reset it, called Paul. As always, he was quick to respond, and efficiently guided me through the process. Such a simple gesture means so much when it is done with the genuine caring professional attitude that Paul and the rest of the staff always demonstrate.

I have had my Forester for almost two years, and am totally pleased with the car. Recently I messed up the display screen, and couldn't get back to the preferred format and information. I called my salesman, Paul O'Rourke, at AutoNation Subaru on E Sprague in Spokane, WA. Paul was quick to call me back, reviewed the situation, and then helped me through the process: to make the necessary changes and selections. I told him he had made my day! I have been very pleased with the service department, and all of my contacts with the staff. Paul originally assisted me in making sure I chose the 'Right' model with just the perfect combination of features and upgrades. It is always an enjoyable process working with Paul. I gave 4 stars instead of 5 for the Buying Process, not because of any problems, but just because it still requires all of the steps and paperwork. Paul follows through on everything he says, and always does the extra. This is the 11th Subaru we have owned, and working with Paul, we will confidently continue to repeat the process as necessary!

I tracked down a white 6speed Outback at AutoNation in Spokane. I started discussing the logistics with Paul O'Rourke of the Subaru portion of AutoNation, because I had to fly from Seattle to Spokane to view the car and test drive it before buying it. Everyone, from Paul to Daniel to Tanya treated me courteously and professionally. I drove the car back to Seattle and lost some paperwork, but everybody was helpful and responsive to my frazzled search for the temporary title. And Paul is sending the replacement in the mail. This is my 2nd Subaru in 12 years and the experience is consistently pleasant from the sales department to the service department and the staff in general. If I get 12 years out of this Subaru like my 2003 Forester, I will be a happy camper.

Wife and i were looking for a very specific Subaru Tribeca. our sales person was Chad. he was very helpful, not pushy on any level and seemed only legitimately interested in finding the Tribeca my wife was after. Turns out they had one! overall, the whole staff was super friendly and helpful.

wife and i were looking for a Tribeca. Chad was our sales person, he was very friendly and wasnt pushy on any level. found the car we liked and are very satisfied with our purchase! overall, the environment was very laid back and we had alot of fun. the rest of the staff were helpful and friendly!

Single mom shopping for a new/reliable car? Scary! Turns out, there was nothing to be scared of. Doug was my sales person. I can't rave enough on how comfortable I felt during the entire process. He was very knowledgeable about the capabilities and features of the Crosstrek I was looking at. He tried everything he could to make sure I didn't feel pressured in any way and that he wanted me to get the best fit for my budget and lifestyle. I will admit I went in with my guard up and ready to try to be tough so I wouldn't get 'screwed' haha that wasn't necessary at all!! Honestly a great experience and I highly recommend this dealership and especially Doug ; ) I returned to purchase the car a day later and Doug helped me transfer my personal belongings into my 'new' car and explained all the features to me. A few days later, I couldn't figure out the bluetooth and called the dealership. Doug wasn't there but another gentleman called me back from his cell phone as we went and sat in a crosstrek in the lot to walk me through the exact steps on how to fix it. Just recently went in for my free carwash, it was so busy, Doug ended up cleaning my car himself!? wow i had no idea, thats going above and beyond!!!

Mandy was amazing! She found me a car exactly what i was looking for and made it a easy process. I love my new subaru.

I contacted Tricia on the internet when I was looking for my Impreza. She gave me all the information I needed and responded to all my questions quickly. The staff are professional and friendly - the made the process of leasing my car fun!

We experienced professionalism at AutoNation Subaru (and sister AutoNation stores for Honda & Toyota & Acura). We consistently felt comfortable and as if they truly wanted to help us find the vehicle that would suit our needs. We had many available options and many decisions to make as this car purchase came a little sooner than we originally planned. Though we visited 4 times before purchasing a vehicle, we were treated with respect, patient understanding and excellent answers to our questions. We chose the Subaru Forester for its cutting edge safety technology (EyeSight, auto cruise adjustment, lane change warning, back-up camera, etc.) and because it fits my 6'5" husband and my short upper body needs. They offered us a fair Costco member price from the start (though we did shop around to bring them down farther :-) You can find Chad Fairchild at Autonation Subaru in the Spokane Valley and he was THE BEST - educated, comfortably friendly, and genuine.

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Paul O'Rourke Bought our first Suburu from Paul O'Rourke ...looking at a new one. Paul even brought a new car to our home for us to test drive. Great customer service !

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Great selection! We already had an idea of what we wanted and were happy to see several within our price range. Our salesperson was super nice and helpful-glad to answer even our silliest questions.

Keith Moors has been our personal sales professional since 2000. We have purchased 5 Subaru vehicles from him with total satisfaction. Sales, Service and reception personel have always been professional and extremely helpful. High praise for Management and Staff. Well done.

Love our new Subaru Outback 3.6R. Everything works great; engine is so smooth and quiet I can't tell if it is running; Really great Salesman (Keith Moors) at AutoNation Subaru in Spokane. Got a great car at a great price. Couldn't be happier.

We love our new Subaru Outback 3.6R. No problems or complaints after 4 months of ownership. The car does it all... lots of room. Great visibility. extremely smooth engine..(can't tell if it is running or not). I was not sure about the CVT transmission but now that we have had the Outback for some time I think the CVT is smoother and much better that other automatic transmissions. Love the 6 cylinder engine... very powerful and very smooth. The seat memory buttons for my life and me are our favorite feature along with the keyless entry and the programmable lift gate. Very happy. Our salesman Kieth was very helpful and we would buy from him in the future for sure. He made the purchase very easy and we got a very good price. No pressure and no problems.

I bought a Subaru legacy recently and had a very good experience, the salesman Chad was very helpful and easy to work with. He was very friendly and knowledgeable. Overall a great experience and I highly recommend auto nation Subaru.

We purchased a 2015 Subaru Forester from AutoNation Subaru in Spokane. Salesman Doug Fredericks was fantastic to work with. His product knowledge, low pressure demeanor and willingness to "stay the course" made for a great buying experience. We highly recommend Doug and AutoNation if you are shopping for a new car!

My fiancé and I spent two days with auto nation Subaru looking for our perfect forester and we found it! We went through Doug F. and I can't say better things about him. When taking us on test drives he took the time to take us through parking lots to really check out the turning range and then up and down difficult hills to test out how well it handles in an off road situation. We couldn't appreciate his service more as well as the auto nation team.

Our salesman was amazing! Mike Libby worked with my wife for months trying to find her the perfect car. She had a Legacy and wanted a new one. She had an appointment for an oil change and it happened to be Mike's day off. He still came in at 9:30 to talk about cars with her and they found "the one". She made a comment about wanting a truck for me after they picked her car and he found "the one" for me (according to the wife) in a matter of minutes. Apparently the two of them have great taste. I didn't get off work til 4 so we showed up at 4:30, I test drove the truck and was hooked. Everything was so smooth and just great dealing with Mike. Shout out to Daniel, too. He should have been out at 5:30, but thanks to the two vehicles we purchased he stayed until 7:30 with us signing everything. The whole experience was great. My wife is a loam officer at a local credit union, so usually she gets irritated with dealerships that don't ever pay attention to her and forget where she works, these guys were so impressive, they didn't discredit her because she was a girl and "didn't know anything". I could go on for hours about how great the whole team is there, so I will stop now l!

First-the new building is AMAZING! But the real reason for my review: Mike Libby. He was working with me for months to find me the right car. Finally, he thought we were ready. I happened to have an oil change appointment there on Tuesday (which is also fantastic! Ricky is the best!) and I let Mike know I'd be in. He let me know it was his day off and he had some things he had to do but asked me to nail down a time. As much as I protested to him coming in on his day off, he assured me he was okay with it, and really, I wanted my new car! I came in, we worked out all the particulars and then it was a waiting until the hubby was off work game. I wanted him on my car and he had to sign off on the paperwork for the old one. I asked Mike if he had any trucks and within minutes he found the perfect truck for my husband. The hubs didn't believe me, but when we came back at 4:30 he was sold. Mike made it all seamless. There was no back and forth on the price of the vehicles, I said what I wanted and got it. It was such a phenomenal experience, and always is. We walked out with two vehicles and I don't think either of us could be any happier...well, maybe if I'd talked them in to a free window tint or something!!

First class all the way! I just bought a new car from them and have to share how pleased I am. Customer service is their #1GOAL and they have met it.

Ethan Berke made my first car buying experience a breeze! I immediately felt welcomed, staff very insightful, and I did not feel pressure to buy. Worked with me to get the very best deal, and on a budget I can afford. I highly recommend Auto Nation Suburu for your next car purchase. I now know where to go for any future car purchases. Thank you, I heart my 2014 suburu legacy!

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

BIG Thanks for all the amazing service and information from Ethan Berk. This guy knows his stuff and we are VERY happy with our experience and new Subaru. I will be send all my family & friends there to see Ethan for their next car. Really appreciate it!

Amanda Carstensen (Sales Associate) at Subaru of Spokane, WA was extremely helpful in answering my questions relating to the safety of Subaru vehicles. She was very insightful, and professional at all times. Thank You Amanda for all of your help. I am very happy with my 2013 Subaru.

Amanda Carstensen, you are an awesome addition to AutoNation Subaru of Spokane, WA. You set out to take us for a test drive, then ended up spending the entire day walking us through the entire process of buying my first NEW car. Your knowledge, inspiration, easy demeanor and natural sales ability made the entire day an adventure, rather than just a chore to find a vehicle. I will car shop with you ANY day! Thank you Auto Nation for your great service, lack of pressure, and a gold star staff!

Saw the car and met Chad at the international car show. Did the deal pretty much over the phone using Costco pricing, our salesman Chad left his home and kids on his day off, came down to meet us for a test drive and we bought the car, pretty easy! Amazing technology and I feel a great value. Highly recommend.

I had an excellent experience here. They did not try to push me to purchase any add-ons. They were upfront about the price and answered all my questions.

Purchased a Subaru Forester ! Very pleased with our purchase and how we were treated by all staff!

I would like to say Autonation Subaru of Spokane has won me over. They got me into a newer vehicle very quickly with little hassle from the finance office and didn't bother me with the less than perfect credit score. Mike Libby was the best saleman I ever have dealt with. He wasn't pushy nor did he try to get me out the door quickly. He was interested in me as a long term customer. Very personable, percise and great personality, gave good pointers on my trade in. I will definitely be back beecause of him.

Autonation Subaru of Spokane has won me over. Mike Libby is the one to see if you want the best customer service. He is not pushy, listens and delivers what you ask for. He is very personable and great conversationalist while waiting on the bank feedback. I would recommend him to everyone that is need of a new vehicle. The financial portion of the sale was quick and painless and the didn't hassle me of not having ths best credit. For women who like a clean and updated bathroom I would give them an A. Thank you Mike Libby

We have been buying Subabru's from Keith Moors since the 1980's. He has always been fair with us. If anything goes wrong we can count on him tomake it right.

We were looking for a replacement vehicle as the result of a accident. Patricia Hawley was very informative and took the time to explain the costs and benefits associated with used versus new and went out of her way to show us all the options available to us. We would definitely buy from her and Auto Nation again.

I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.

Finance department needs help, left 4 messages over a week period and no one would return my calls. Still have never recieved a phone call back. Simple issue anyone could have looked up my question, however NEVER received a response. Sad

I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subauru. And I am SO glad we did! We were greeted by Doug Fredricks who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching for so long it felt amazing that a salesperson actually took the time to really listen to what I was searching for. The entire sales and service teams are fantastic! I recommend Autonation Subaru and Doug very highly!

I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subaru. And I am SO glad we did! We were greeted by Doug F. who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching for so long it felt amazing that a salesperson actually took the time to really listen to what I was searching for. The entire sales and service teams are fantastic! I recommend Autonation Subaru and Doug very highly!

Great experience! Purchasing a car isn't always a pleasant experience but everyone at AutoNation Subaru went far above and beyond to ensure that we had the best experience possible. Our salesperson, Chad, was exceptional and we couldn't be happier with the new Legacy he found for us.

I had the honor to be with Ethan Berk at my time of purchase of my new honda civic si, he previously was looking for a car for me before until he pulled up my new amazing car, really felt like he cared about my overall satisfaction , made me feel like I wasn't just another number. Ethan is a great asset to your team

Chad Fairchild guided us through the process. Very knowledgeable, friendly, not pushy. When I picked up the new Outback, it had a full tank of gas! Chad went thru all the electronic details and knew them well. I would highly recommend this person upon entering AutoNation if you're in the process of deciding what to purchase here in Spokane,Wa.

Chad Fairchild is the key person when we purchased our new Outback. He was courteous, kind, not pushy and very knowledgeable about the vehicle. Chad went through the vehicle and helped us on the new electronics and operation of this model. When we picked up the vehicle it had a full tank of gas! Very supportive and wanting to know if everything was just right. I would recommend this person if you are in the process of deciding what to purchase at Autonation. Very pleasant experience.If you live in Spokane,Washington Chad is the person to talk to at Autonation.

Great service, best car buying experience I've ever had!

Very modern, clean, inviting dealership property. Good inventory. Salesman Keith Moors is The Guru of Subaru knowledge. He knows everything about every model, and seems to remember every car and every customer he's sold in more than 20 years. Friendly, helpful, and concerned with getting us the right vehicle. Pricing negotiation was one of the two easy, straightforward, one-round negotiations I've experienced in 40 years of buying cars. The F&I and registration process took too long, but that was OK because the dealer prep and PDI process for a car we bought "fresh off the truck" took even longer. Be prepared to spend some time sitting around drinking coffee. But Keith made it a pleasant experience.

We purchased our Crosstrek through AutoNation after having dealt peripherally with two other regional dealers. AutoNation's MO was predictably, unfailingly professional, courteous and accommodating for every question, every requirement, in every respect from initial contact to completed documentation.

Paul O'Rourke made buying our new Subaru Outback a breeze. I called on a Wednesday and he had the exact car I wanted within 2 days. I definately recommend Spokane Subaru AutoNation and Paul O-Rourke.

We had test driven the Outbacks at another dealer and found that dealer to be difficult in negotiating a price. We had already exchanged emails with Doug at Auto Nation and found him to be patient with the right amount of persistance, so went over to give them a chance to earn our business. And they did. Auto Nation Subaru had the right car at a good price. The purchase process was straightforward and the finance rates offered were better than our banks. Follow up since the purchase has bee great!

I had the pleasure of finding the perfect vehicle to purchase with Kevin Erwin. He worked with me and my wife for over four hours. He was not pushy one bit, but instead listened to ours needs and helped us find the vehicle of our dreams. Thanks Kevin!!!

Of course it goes without saying that we are delighted with our new Subaru Legacy and feel that it is the best value AWD vehicle in the marketplace. This is a dealership that understands service – I’ll call them the Nordstrom of car dealers. Everything about the purchase and trade-in process was smooth and accommodating. Our salesman, Matt Gipson was professional, knowledgeable, and informative with zero pressure tactics, and the general manager, Gail Swensen was a pleasure to work with.

Our experience with buying my new Subaru, was great, got the car I wanted with all my assesories. Lifetime customer of Appleway oppps I mean Autonation. The sales staff answered all my questions and some I had forgotten, they have been available to me, and helping me with questions and concerns even after 3 weeks of owning the car. Service Dept has the best crew ever and really take care of your needs and keep you updated to time frames, when I had all my assesories added to my new car! This is a great crew, all of them! Thank you!

I have had a very good experience with sales man Chad Fairchild.in fact he showed me various options in vehicles.& he was always very clear in describing the details and never pressured me in any way. . I was very impressed with his honesty and knowledge, I did not go there to buy the vehicle of my choice that day, i just wanted to know little more about the Subaru SUV options. even though I was not ready to buy the vehicle that week. Because of the sales man Chad Fairchild impressed me so much, i mad my decision to buy my Subaru through him. I came back and looked other options with Chad, finally with his help we decided to buy the vehicle the following week from Auto Nation, it was going to be only through Chad Fairchild, that is what we did. His personality and antiquates are commendable and both I and my wife liked him and we enjoyed our experience of our purchase of 2015 Subaru SUV. Good Job Chad. Nissar Shah

We went to several different dealers looking for just the right car for our family. We have to say that Doug, our sales guy, not only found the right car for us, but made the process so easy and personable. The facility was clean and updated, our kids were comfortable there and everyone was attentive to our needs. Doug and the manager helped us find the perfect car with all the features we wanted-- they even had it shipped in from another state in no time! We didn't have to compromise on our needs. And they even helped us get the plates off our trade-in a few days later when we forgot to grab them in our excitement with our new car.

Friendly and helpful describes both of the salesmen I dealt with as well as the Sales Manager (Gail). Buying a car is rarely a pleasant experience but the folks at Auto Nation made it as painless as possible. Also received follow-up calls to make sure that all was well and to see if I had any questions. Vehicle delivered on time and as described.

By far the best auto buying experience I have ever had. By dealing with AutoNation we were able to look at different makes and models all in one location. We didn't have the hassle of haggling with different dealers to choose our vehicle. The staff was accommodating and courteous, making this a very pleasant experience. Mike Libby was a wonderful salesman to deal with. The vehicle met all our expectations and more.

Everyone I worked with there, Mike, Justin, Duane, were all knowledgable and helpful. I got the car I wanted with the deal I needed. So pleased!

Circumstances in our lives demanded that we look for a more suitable vehicle. I researched online and checked the box that said "get a quote" with trepidation. We were contacted by Autonation Subaru in Spokane Valley and were pleasantly surprised by the level of care and consideration shown. Mike Libby was fantastic. It was the best buying experience we have ever encountered. He was able to gather a number of different makes and models in one location so that we didn't have to go to different dealers to make our choice. We opted for a Subaru after all and love the car. It's everything we were looking for and more.

Best car buying experience ever. My wife and I worked with Keith Moors and found the perfect Subaru. The Outback is fantastic. We looked at and drove a lot of cars for 6 weeks before deciding on the Outback. We got the 3.6R and couldn't be happier. I would highly recommend AutoNation Subaru and especially Keith Moors. Thanks to all the staff at AutoNation.

Unfortunately we did not start our search with AutoNation and I really wish we would have. I had been emailing with Doug for a couple of days before we went in as well as with another Subaru dealership. I chose to go to the other one first based off their inventory. After a three hour headache, my husband and I went to AutoNation on a Sunday morning and left with a new car a few hours later. They made trading in my Outback a breeze. There was no haggling and all those email conversations really paid off and saved us a bit of time. The waiting/lobby area is also really handy if you have children. We had our toddler with us for a few hours and they have a great kids room that you can actually see instead of hidden somewhere down a hallway. We are so happy with the experience we had here. When it comes to buying my husband a car, we will start with AutoNation!

Love this group.. This is my 3rd Subaru I have purchased from this dealership.

Everything went smoothly, and we are enjoying the vehicle.

I enjoyed my experience working with Patricia Hawley at AutoNation. The Legacy I am driving is great. Lots of legroom and space. It drives like a dream. This is our second Legacy since 2004. Our first Legacy just went over 264000 miles and still rides great. No major problems at all. I'll recommend AutoNation to anyone that wants a great car and good people to work with.

Jordan Lollis was very attentive, but not pushy. He was very knowledgeable about not only the Subaru Forrester, but also the Honda CRV and Toyota Rav we were thinking about (& took us to see), and able to answer all our questions. We ultimately chose the Forrester and love it!

I have been shopping for my new Subaru for quite some time. I test drove many of the new models, trying to decide which car best met my needs. Jordan was awesome, answering all of my questions, and taking many test drives with me. I finally decided on the Crosstrek, and we were able to close the deal easily. I love the Costco Buyers Program. It lets you focus on the car buying experience, and not have to worry on the pricing. Thanks you Autonation, and especially Jordan.

Abby greeted me on the lot and was very willing to help me replace my worn out Honda. She has excellent knowledge of the inventory on several lots and was helpful and accommodating. Abby is very familiar with the features available for the different model years. She patiently walked my wife and I through driving several used models. I would definitely buy another vehicle from her. The closing of the deal was smooth. Gail, the Sales Manager ensured that we received the extra keys that were a part of the contract. Scheduling service is very easy and the waiting area is comfortable and bright. The dealership is committed to taking care of my family as customers. AND they wash the car when it is serviced. 2011 Subaru Outback 2.5i Wagon 5000 miles in 40 days and we love our car and service. Ben Elder

I have owned 7 Subarus- purchased from various dealerships - but this purchase was the most satisfying yet. The salesman was personable, knowledgeable , low-key, responsive and pleasant.

After the deal is done, sales staff could care less about you. Sales managers writing reviews for their own company (J. Rogers) on this site hardly makes these reviews objective. Staff makes you feel like nothing more than numbers on a paper and not a person.

Had a great experience shopping with Matt Gipson! I hadn't car shopped in almost 10 years and he made it painless for me and answered all my questions! I'm so happy with my new Subaru Impreza hatchback!

Been looking at these for awhile for my Wife, Appleway Subaru pulled it off nicely. Thank You Jordan, Keith and Matthew

I found the Autonation dealership in Spokane Valley to very focused on customer satisfaction in their new facilities. They really want your business longterm. The free car washes and windshield wipers are nice draws to keep you coming back after the purchase. I had been receiving service on two cars for years there when they were a Madza/Subaru dealership under Apple. They also have a body shop that is State Farm insurance certified. With their new facilities, and under Autonation, They seem to want to step up the service. So I bought another Subaru from them. They gave me a very good trade-in deal over another dealer.

Carl Washington sold us our new Forester. He was low key, put no pressure on us and made the whole process enjoyable. He worked hard and went the extra mile to get the car we wanted. When and if we are ready for another car, we will definitely be seeing Carl.

Doug was fantastic, from answering questions, to getting to know my husband and I and what our priorities were. It felt like getting to know a new friend, and not buying a new car. We couldn't be happier with our experience!

this is my second time purchasing a car from a donation and again I am completely satisfied with every part of the process! I had called and talk to Joe about finding me the perfect car and within 2 days I was driving it home at the price that I wanted....plus with a warranty from their company! What could be better?

The service worker was beyond rude, even yelled at me. I expressed a problem and he had an attitude of can't do anything...not even willing to ask or check on the matter. Worst service experience I've ever had. Even giving one star is too much.

Mike Libby was our sales person . When we went in to see what they had at Subaru automation mike immediately found us and asked if we had any preference. We let him know it was a Subaru vehicle. He was knowledgeable in the differences between them he was not pushy he let us the differences gave us brochures to look and compare. When we returned Mike Libby toke us thru the steps to purchase. We have been impressed by all the people at the dealership. But Mike was great . We brought our daughter back to talk to him although he was off a very nice young lady named Patricia Holly who helped her get herself into a car also. Love my outback.

Best buying experience we could ask for. Makes you want to return every time its time for a new. Very knowledgeable staff that if they didn't know the answer they get the answer. Never aggressive or rude....can't say how much as a consumer that means. Thanks. It makes us enjoy our new 2015 Forester even more.

5 stars in every category! Very painless process. Enjoying driving again.

mike was awesome salesman , he was very helpful on helping me get the car i wanted,love my new car,best buying experience i have ever had

We are so happy with our beautiful new Subaru Outback. It was quite the journey to finally drive away in the car we wanted, but our amazing salesperson, Patricia Hawley, was with us all the way. She went above and beyond anything expected to see that we were satisfied. Everyone at Autonation Subaru of Spokane was polite, helpful and supported a smooth purchase. The Outback is comfortable, fun to drive and has a stylish interior and great features. We hope to drive it for a very long time, and go back to the same dealer when we are ready for our next Subaru.

Tricia at Auto Nation helped us lease a new Forrester. She was very patient waiting for my hubby to ready to commit and stayed in touch just the right amount. I recommend her highly! The downtown subaru dealership was not very helpful when my husband went there to inquire about a new lease.

I had a bad experience when this dealership was owned by Appleway. That seems to have totally changed with new ownership though. I totally researched my Outback and had a surprising pleasant experience with Mr O., the sale man. He was a straight shooter, candid, helpful, and refreshing to find this salesman really knew his product! There was minimal pressure to add options, or otherwise pad the price by him. We used the Costco buying plan ($475 under dealer invoice). I would give 5 stars but another manager "forgot" to credit the $475 which I had to bring to their attention. Also, the closing agent ("finance man") did go through soft to medium pressure tactics for additional warranties, etc despite my polite refusal at the beginning of the encounter. I still would go back here if I had to buy another Subaru tomorrow.

Was looking for a Honda CRV but ended up falling in love with a Subaru Forester. The vehicle is great but the service was the best. Patricia Hawley helped me through the online service at Spokane Valley Auto Nation. She quickly answered all my questions, and explained the Subaru Foresters features and benefits. She was more than willing to work with me on the pricing I was asking for. The purchasing process was exceptional , making the over all experience rewarding . So if your going to buy a Subaru make sure you go to see Patricia at Spokane Valley Auto Nation.

The whole purchase process was quick and easy. I even got a great deal on a car that is very difficult to find. Go see them if your in the market for a new or used Subaru. They will take care of you, even after they sell your car!!!

I have bought my last four Subaru's from Keith at AutoNation Subaru in Spokane Valley and I always get great service. I highly recommend Keith to all my friends.

Did most of it on line. Easiest car transaction I have ever made.

What a great car buying expierence!! The sales department and support staff are Friendly, customer oriented, knowledgeable and not pushy. Wonderful cars too!! AutoNation will be our first stop in car buying from now on. We totally recommend them.

When the wife and I went to Auto Nation Subaru we were going to just shop! We had met the salesman Chad Fairchild several months ago and told him we would contact him when we were ready to start looking for a new car. I contacted Chad ahead of time and explained to him that the wife and I were having knee, back and hip problems trying to get up into or out of our Dodge Ram 4X4. Made an appointment to meet Chad, he had a 2014 Subaru Outback for us to look at, we found the seats a little to low for us, he brought out a 2015 Subaru Forrester that has higher seats. We tried them, liked them took it on a test drive, decided that was the car for us. Love the ease of entering and egress, the driving is wonderful. Chad explained everything took his time to be sure I understood all the gadgets. Matt the finance guy was a pleasure to work with and was very helpful. The entire staff was very friendly and easy to talk to. Thanks Chad and staff we love our new Subaru Forrester Premier. Rod: I may not always be right but I'm never wrong!

Paul O'Rourke was a great sales person. Not too much pressure which is what I desire now-a-days. Very nice facility improvements and love out new 2014 Subaru Outback!

I purchased a new subaru forester from auto nation in spokane wa. The car salesman I worked with was easy going, answered my questions gave me all the time I needed to process information and make my choice. I love driving manual transmissions and am usually approached by car salesmen who work to talk me out of one because they don't have one on the lot to sell me, this man did not. I like that a lot. The finance guy was also great. There was no hard sell here at all...just friendly knowledgeable people (men) educating me so I can make the best choice for me. I now own a beautiful car from this dealership!! I couldn't be more pleased. :-)

I just leased a shiny new 2014 Legacy a few days ago and I'm loving it so far. Keith M., the salesperson helping me, did a fantastic job. He is professional, extremely knowledgeable, friendly, and obviously has great passion for his work. From my experience, everyone at the dealership would bend over backwards to make sure their customers are happy. Of course, I can't comment on on-going customer service at this point, but my initial impression leads me to believe I have absolutely nothing to worry about. A+ all around right now!

so I purchased a used 2007 Toyota Rav4. Test drive was great but on the way home I noticed pulsing in the breaks(bad rotors) I called them as soon as I got home and they told me to bring it in on a later date. I brought it in and yes it needs new rotors they quoted me about $200 to fix it and that's with a discount. I told them I haven't even had a this car for a week and that my friend mechanic said he would do it for me I would just have to pay for parts. Well the service guy mike said he would talk to his manager and in less then 5 min he came back and told me they would do it for free. I really appreciate the customer service that mike provided but I was unhappy that they let the car of the lot with bad rotors. I admit I was shocked and upset that they wanted to charge me to fix the rotors when I haven't even had it for a week. Still all being said they made it right and they provided great customer service and I would recommend checking these guys out if you are in the market for a vehicle.

I recently purchased a 2014 Subaru XV Crosstrek Limited from AutoNation Subaru in Spokane WA. From the moment I walked in Chad treated me, my friends, my family and even my dog with the utmost respect. He was not pushy at all, he was very knowledgeable and patient with me and my large group. They didn't have the exact car I wanted on the lot but with Chads help he found the exact car I wanted, had it sent over and ready for me by the following weekend! He was very professional and friendly! I would recommend asking for Chad when looking for a vehicle at AutoNation Subaru.

We purchased a new Subaru from Jordan L. It was a pleasurable experience. It didnt take several hours which we appreciated. Jordan is a great salesperson. We love our car!

I love my new Subaru! The service at Autonation Subaru was excellent and our salesman Matt G. was so helpful and gave me a great tutorial on all the bells and whistles of my new car. Thanks, Matt.

I can't say enough about Brian G. who helped me pick out the perfect car for me. He found the car that fit all all my needs. I never felt any salesman pressure, felt more like a friend was helping me buy a car. AutoNation was a great place to purchase a car, and Brian just made it a better place. My many thanks to AutoNation

A++++ great experience

Best Salesman in town...Colter Owen! Thanks for your help Colter.

Went to Subaru looking for an Impreza but it didn't fit our specific need. Our salesman Chad was very pleasant from the begining. We instead looked at a Legacy, test drove it and really liked it. It fit our specific need. So inside we went to haggle over the payment we wanted. After a hour of going over numbers, Subaru just couldn't get close to the payment we wanted. So we left. The next morning I received a voice mail from Chad with 2 offers based on different down payments, they were great offers, still not the payment we wanted but close. I contacted the other local Subaru dealer to see what kind of deal they would offer. I spent 2 hours with them, what HUGE mistake that was. Worse offer than AutoNation Subaru's first offer, in fact the other dealership's best offer was AutoNation Subaru's worst offer. I called Chad a few days later to see if the offer still stood, it did and a few hours later I drove home in the new Subaru Legacy with a payment I realized was spot on to what it should be based on having negative equity in my trade in and taxes on lease. We are happy with the car. Chad was great to work with and really came through with a great deal.

Bought the car pretty much sight unseen. Their description of the Outback on the internet, e-mails, and phone conversations was very accurate. Enjoyed working with Tricia and the rest of the crew.

We have bought our 2nd Crosstrek from Autonation and love it. Our experience was great and we really liked our salesman, Eric S. Jr.. The first Crosstrek was a regular the new one is the Hybrid,extremely cool car! You can't go wrong with the Subaru family!!

This was the first time I arranged for a car over the internet via e-mail. The sales persons, Michael & Tricia helped me find the Subaru I wanted within my price range. They were prompt in responding to all of my e-mails and answered all of my questions. They will definitely have my repeat business.

This was the first time I really enjoyed the car buying process. My salesman Keith made the whole experience fun. Everyone from the General Manager, Jerry Bick to the lot attendant was a big help and very friendly. I am really impressed by the length of time the staff has worked at this dealership, both sales staff and the mechanics! That alone exemplifies the type of business they choose to be. Being a repeat customer of Auto Nation also made the process easier. Thanks for taking care of me.

Recently purchased a new car and the buying process was exceptional! Had a personable salesman that was very knowledgeable and made the buying process very easy and stress free. I’m looking forward to returning to this friendly dealership for my oil changes. I would definitely recommend this dealership to friends and family.

I was impressed the moment I walked through the door! I was looking for a new or slightly used vehicle and Colter found a perfect vehicle within my price range that had the features I was looking for. An refreshingly easy process for buying a car!