Lots of nice new cars!

Great salesperson. Very pleasant to work with and did not pressure us to buy the car. A point of frustration was the refusal by upper management to waive the "negotiable doc fee". Seems a small concession to make to keep customers happy.

Everything went well from making an appointment to the time I left. I was informed of things to keep an eye on for the future. My car was even washed. Thanks.

They lost sale to Subaru of Spokane because of discourteous salesman during closing phase of the sale

Had a good, easy and informative buying experience.

honest

Wanted to charge me $99 per item and there were 5 items that's almost $500 that i thought was wrong with the car that I bought from them. That was to just diagnose not fix. Said that if approved the cost would be covered by the service contract I purchased when I bought the car for $2100 if not I was responsible for it. Called my Dad and he told me not to let them touch the car and we took it to his mechanic that talked to the administrator of the service plan to make sure he could do the work and get paid for the approved work. My Dads mechanic is now diagnosing the problems to submit at no charge to me and will only charge me for only work done. It looks like AutoNation runs there Service Department not as a customer friendly but as a pure profit center.

They want $99 per item they diagnosis and in my case would've been $500 with out even fixing anything. I bought the service contract for $2100 and I made the mistake that they would've taken care of me better. Buyer beware there service department is only focused on profit. I took it to my Dad's mechanic and they are working with the service contract company and not charging me anything for diagnosis.

Went there to get some fluid for subaru, looked around a little nice and clean place, staff was really friendly and helpful.

Austin took care of us...we arrived early to browse inventory and he came out, even before official opening hours, to help us find what we were looking for. Not only did he listen and help us find what we wanted, but he made sure the whole process was as quick as possible and followed up with us later to make sure we had everything we needed to be happy. If I'm ever in the market for a new Subaru again, I'll probably end up going here first to save myself the trouble of going other places only to end up back at AutoNation.

I paid $90 for an oil change and filter on my 2017 Crosstrek. I've never paid that much for an oil change on any vehicle I've owned. I can't afford to do business with Auto Nation.

if you want to be sold cars with many issues and a dealership you cant trust this is they place to go! they will continue to skrew you over and not return your calls or fix there mistakes, this place is not good. do not go here

Understanding sales staff that keeps updated about the process and is willing to put some hustle in to get you out the door quickly if needed.

After a few weeks of shopping for a used car, my wife and I were getting pretty frustrated. Then we arrived at Autonation Subaru of Spokane Valley where we met a salesperson named Greg. He was very understanding of our situation and was anything but high-pressure sales. We ended up buying a pre-certified 2011 Subaru Forester with only 77,000 miles and so far are very happy with it. And one of the reasons why is that on the 5th day, the last day of the no questions asked return policy, it ended up having an intermittent issue with starting. We took it in to have them look at it, they had one of their techs take it back within 5 minutes and he returned shortly after with a digital photo of the battery failing a test. The gentleman we were working with in service, Michael, was going over the situation with us when the general manager overhead the situation and said "well, we have a whole shelf of lifetime warranty batteries back there, put one in". Which they did, free of charge and even did a quick wash on the car. From start to finish, we were there just less than an hour and it was a very pleasant experience. I know enough about cars to know that no amount of mechanical inspection can prevent an issue 5 days into the future. But so far, this dealership has stood by us on something that a fair amount of dealerships would have definitely charged for. Highly recommended!

Everyone was super nice, I spent all day with this team. Great customer service.

they treated us great got us out of there in a timely manner explained everything pretty well very happy with my experience

STAY AWAY! This place will refuse to sell you a car without adding a bunch of fees, which they explained was part of the buying process! It isn’t! You’re scamming customers to buying your junky wholesale auction cars while you claim they are 1 owner and locally owned !!!! Stop fooling people and straighten your sales staff. I am baffled by their behavior and bad decision making ! Maybe this should be called Auto Nation Subaru Auction!!! LOL

Extremely evasive sales staff and they management did not make a difference. I’m going to take my business somewhere else! Stay away from this place! BAD!

Loved getting our car here. We weren't pressured to buy at all and had plenty of time to discuss the car. We had a specific type of car in mind and had been in contact earlier. As soon as the salesman we were talking with found out about it, he let us know and it was a perfect fit.

Had to give my name just to find out what time was available. I asked on the phone how much was an oil change. They gave me one price then changed it to a higher price afterwards. It took them an hour to do an oil change and to inspect the vechile. They were polite and nice waiting area.

AutoNation Subaru Spokane Valley has been taking care of our 2017 Subaru Outback for the past two years. We recently took it in for our 30,000 mile servicing. Since the servicing would take all morning and a little more, they provided a driver who took us home and then picked us up when our car was ready. Excellent service all the way. Friendly and reliable--highly recommended.

I had a great experience with the staff at AutoNation Subaru in Spokane Valley. Austin Spargur was an outstanding sales consultant (a lot of knowledge about the Forester and he listened to my questions and comments). I love my 2019 Forester!

We traded in a 2017 Forester and purchased a used 2018 Forester. We drove it for less than 250 miles over four days and the car had difficulty starting several times. The power steering light illuminated and did not shut off. We were still within the time and distance limit to be able to return the car, which we did. I was very disappointed to see the car had major issues with only 19,000 miles. The car was a certified pre-owned car with the extensive inspection completed by AutoNation before we purchased it. We requested our money back which took over one week to be able to pick up a check after we returned the used car. I provided a copy of my cancelled check by email as requested but still had to wait for several days to get it. I made three trips to pick the check up but it was not at the dealership. I found this to be unacceptable. I will never purchase a car from this dealership in the future.

We're very happy with our Autonation buying experience.

Austin, our sales person, was great. Everyone in the dealership were friendly and helpful. We travelled about 500 miles to purchase this vehicle (we were looking for a specific used vehicle/accessory package/with low miles). Austiin and the entire dealership was aware of this and took special care of us. Even dog friendly !

I was greeted with a beautiful smile! My appointment was at 9AM. My car was taken in early and finished at 10:00AM. A thorough inspection was completed and the recall lamp was fixed. They even washed my car!

Auto Nation Subaru in the Spokane Valley was a great place to do business. They were friendly, helpful and found the right car with all the extras I was looking for in the color I wanted. They also gave me a great trade in on my other car. Very pleased!

I've purchased two cars from them over the last 8 years and have had great to solid experiences. my 2nd car had a lot of recalls and the service department was a complete pain in the arse to work with. I was about to purchase a third Subaru today, but I couldn't get a quote as I was deciding between a few vehicles. The person was too busy with 5 other offers to deal with me. You think they would treat a repeat customer better.

Run don’t walk. High pressure sales. When we told them we were also going to meet with different dealership that was Costco referred, salesman was visibly angry and said why the “F” would you do that? He said he only came in on Saturday to take care of us, he should have been home barbecuing with his family. It was a lie because he told us earlier he had other customers scheduled that day. Also they offered 1/2 trade in value Per bluebook. Left and went to Subaru of Spokane who was totally professional and bought a $53000 car.

We worked with Tyler for awhile to find the right car. There were a couple of options that were good but not quite perfect the first time we went in so we ended up leaving empty handed. But Tyler asked if he could keep looking for us since we had already done the credit application and it was good for a month. We agreed and he contacted us about a week and a half later and he said that he might have something if we wanted to come in. It was a 2016 Kia Sportage. It checked all of the boxes that we had and even fit inside the budget that we were working on. He was able to hide the negative equity from our trade in due to the vehicle being priced below book value. It was a long day, people kept trying to test drive the car (it was popular) and Tyler kept going to bat for us so that we could come in and see it. We ended up purchasing it and the paperwork part took less than an hour to get through. It was fast and easy and Tyler took excellent care of us. We felt that he really heard what we were asking for in a car and found it. It was an A+ experience. We couldn’t have asked for more. Thank you!!

Tyler at AutoNation Subaru is by far the most professional Auto sales person I have ever meet. He was very through and easy to work with and never pushy. My wife who hates car shopping said the whole posses was great and all the people that we dealt with were professional polite and accommodating. I highly recommend Tyler and the crew there. Fred Bowman

Never ending service that is complimentary and smooth from the beginning to the end with genuine concern for your happiness and end goal in mind the entire time. Easy to work with and extremely patient. Helpful. I will return to buy another car when I plan to upgrade again.

We are so very happy we drove 4 hours to buy our Subaru. Prices were way between than what we could get in Kalispell MT. The loan process was a lengthy 3 hour wait. Really not sure why it took that long. The service was great let us bring our dog inside too

I had ordered the car through Chuck Thomas at AutoNation Subaru of Spokane Valley. The service that I got was amazing, from the constant communication and the loaner that was provided by service. When I came to pick up my car it was clean and full of gas and Chuck went through every detail of the car with great knowledge and professionalism. I have owned over 125 cars and this was by far the best experience I have ever had. I was introduced to all the managers in the dealership including Michael the service manager who help me with a few technical questions. If you’re thinking of buying or servicing a Subaru you must go to AutoNation Subaru of Spokane Valley.

I had questions about a Lease of a new car and Justin personally called me back....he is one of those guys behind the counter wheeling and dealing your purchase. Justin sat down with me and explained how the lease work and was going to find me a salesman but one was not available so Justin spent the Whole afternoon with me showing me cars....magically the ONE was right in front of me when returning from a test drive. After I found MY ONE Justin found Tyler who explained every thing I needed to know about my first brand NEW CAR!! The only negative thing I would say is that nobody explained to me the car insurance level I am responsible for during a lease to have it is more then the state requirement of full coverage.

The best car buying experience we could have imagined. Every single team member was friendly and welcoming. Never felt pressured, just well taken care of. The kind of place I'd want to stop by just to say Hi. which I can't say about any other car dealership I've been to.

AutoNation Subaru was fantastic throughout my whole buying experience! Austin was a great listener and super helpful and was the one who convinced me to purchase my Subaru when I was considering another vehicle that I just wasn't quite as in love with. I'm in love with my Forester and I'm so glad I listened to him and gave it a chance. I never felt pressured and the entire buying process was quick and easy and they've been great in making sure I am satisfied with my purchase ever since. They've now sold my family two cars in the past 6 months and I'll be recommending them to another family member soon! Thanks for everything!

AutoNation Subaru was fantastic throughout my whole buying experience! Austin was a great listener and super helpful and was the one who convinced me to purchase my Subaru when I was considering another vehicle that I just wasn't quite as in love with. I'm in love with my Forester and I'm so glad I listened to him and gave it a chance. I never felt pressured and the entire buying process was quick and easy and they've been great in making sure I am satisfied with my purchase ever since. They've now sold my family two cars in the past 6 months and I'll be recommending them to another family member soon! Thanks for everything!

I purchased a vehicle in may drove it for 2 weeks. After an estimate the transfer case had a crack. I got swindled on this vehicle. $2,500 to repair. They also didnt advise of an open case against gm for bad pistons in it. Looks like I now have to replace the pistons as well. Definitely will never return to Subaru for another vehicle. They are very dishonest just to sell a car.

it is fun and enjoyable and they make the experience simple!

Worst service center in town. Today marks the 3rd time we have taken our 18 Crosstrek(bought new from this dealer) in and they seem to not care. The first time it was a quart low on oil for whatever odd reason. The second time we took it by was because my wife got home and it smelt like her car was burning and now as of yesterday the oil seems to be mixing with gas. Their response was very displeasing as the service advisors seem to have little no care about it. No loaner car drive until we can get you in is basically what they said. Hopefully, their warranty is true cause if the motor blows. There is clearly oil on the hood and left side of vehicle in which they claim is just water and dirt. Simply terrible service.

Great Dealership... all staff personnel are courteous and professional, and worked diligently to resolve any difficulties in our purchase of a new Subaru, all to our complete satisfaction. Thank you!

Greg and Cole made our purchase very pleasurable. We are extremely happy with our new Outback. Thanks, Alex and Josi

Great staff... everyone treated us with courtesy and professionalism, and made us feel that we were important to them.

Austin took care of me!!! in and out in a few hours would never visit another Subaru dealership as long as I live, they have my business for life!

After internet research I contacted AutoNation Subaru Spokane Valley where I had located a car that had everything I wanted. They made my purchase so easy. Worked with Greg, Gail and Andrew. They were all wonderful. Thanks AutoNation Subaru

I bought a new Forester. The sales manager and salesman were very clear and upfront about the price being offered. The sales process itself was very efficient and did not consume too much of my time. I was treated very well during the whole process.

Michael in Sales was great to work with. Got the perfect car for my daughter's 18th birthday. Very pleasant process from start to finish.

Didn't look at car door when made was appointment to do it.

I purchased my 2008 Subaru outback here in 2009 and I have had so many negative experiences with their Service department and body shop I would strongly recommend going somewhere else. I told my dad this but he bought his car there anyway and got the same impression I did. Not happy. I wish I had room to detail my negative experiences here. After my warranty was up I had to put a part in my drivers door. They had it apart so many times to fix stuff it was disgusting. Not because of the vehicle but inadequate repairs. When I opened it up myself to do a repair I was apalled at the damage they did inside the door all the times they repaired it. The electronic mechanism for the locks and windows was broken and stripped screws and the plastic cover on the door was duct taped and torn. A screw was loose on the window regulator and I had to open it up to repair that. A little Loctite would’ve been good. In their defense I have not been here for a while but I will never go back.

A family friend works at this dealership, and I’m beginning to see why. The team aspect to this dealerships sales/customer service approach is incredible. During the purchase of our vehicle (which we love), it seemed every department was involved in making sure our needs were met and that the process was completed in the most timely, efficient, and friendliest manner possible. This was our second vehicle from this dealership and sure it won’t be the last.

Everyone there was kind, respectful, and made sure I had just the right car for just the right amount that I could pay.

Took in for filter replacements n camera replace. Dropped off at 8:15 am. Didn't get done till around 3, an only camera was replaced, no filters. We live a long ways. So had to make yet another appointment. And when I got fob my amethyst crystal was missing. So I'd suggest if you have anything special on your fob ring take it off before serviced. And expect longer than told wait to get done.

Great experience!! Demetrey Slivko was our rep, and we couldn't have asked for more. We originally came in to look at a Acura MDX, it was a nice car a test drove well, but didnt fit our needs. Demetrey took the time to understand the full extent of what we wanted and went to work. He followed up with us on a couple occasions on potential opportunities that were close, but not quite the right fit. His diligence paid off when he noticed a Honda Pilot that was traded in...and let us know the same evening he was made aware of it. We checked it out and pending inspection, knew it was the right fit for us. Thanks to his help we were able to reserve the car, take test drive as soon as we were able and close the deal once identified maintenance was complete. If not for Demetrey's diligence, I'm sure the vehicle would have been scooped up quickly by someone else. Great job Autonation Subaru on the overall experience, and especially kudos to Demetrey! We'll be back when we are in the market for another car.

The staff is excellent. Always attending to customers needs.

We had a very good experience working with Austin and Greg. This was our first time leasing a car and they were very patient in answering all of our questions. We are really enjoying our Impreza. The only downside was that it took 6 hours, so definitely be prepared for spending a lot of time there.

I met with Clinton (Tyler) Williams to check out buying a Subaru. Clinton is very knowledgeable and I appreciated his guidance and patience in helping me choose the right car for me. There was never any pressure to buy. It was a good experience from the time I walked in the door and drove away in my new Subaru.

My salesperson Teena was absolutely fantastic. Love my Ascent

I love my Subaru Legacy. All wheel drive in winter is great! When I go to this dealership I am always treated with the upmost respect and courtesy. My car was called in for software update and they rotated the tires and gave it a oil change. My car is very pampered there...even getting it washed to shine!

They were kind, thoughtful, and low-pressure. They took all the anxiety out of buying a used car, even taking car of a little annoying detail that went wrong just a few days after the purchase. We would HAPPILY buy another used car from them again! Our only complaint was that the process took a LONG time to finish, but given how happy we are with the car (a 2005 Toyota Highlander), it was a small'ish price to pay.

AutoNation is top notch! I am so pleased with my purchase! Tyler you are truly a classy fella, even received a hand written thank you. I didn’t find that personal attention from other dealerships! Thank you also, to Stephen and Justin, you all made the decision an easy one.

Excellent service from Brian, Gail and Daniel. Brain spent great deal of time showing us the car and it?s features, Gail worked to get us out of state plates and Daniel helped do the paperwork

The team at Subaru Auto Nation was top notch! No complaints! Would use again! Informative and genuine!

in one word SUPER the people are all real helpful friendly and nice/ the place clean and inviting . overall a good car buying experience thanks

Went in to get tire air pressure checked. The folks there very courteous and kind. Also met with. Gail to get license plate info.Worked quickly and efficiently. Thanks guys!

I hate to deal with car salesmen who are pushy & high pressure. I did my research & had a car reserved online, to save time when I got there. John was knowledgable & helpful, but not overbearing. I planned to go to 2 other dealerships, but I fell in love with the Forester. I bought it on the spot & never looked at another car.

Bought by first Subaru Feb 17 from them. It was driving with a noise and I asked about it...the sales lady told me it was because it was fuel efficient. My fault for not bringing a certified vehicle to a mechanic. Aprox 2 months and $1500 later I was told because it had only 9K miles on it, the part that was bad would not have been looked at but any mechanic would know what was wrong with it. Very dishonest sales person. I would never recommend this place. Love my Subaru, just a bad experience With the honesty of this dealership.

Bought a used 2017 Legacy from Austin and had a great time. The whole deal worked well

Two hours for an oil change appointment is ridiculous.

hands down best experience ever

Staff works very hard for the company, which is unfortunate because everytime I come it is more than a 25 minute wait in line just to get your keys back. I implore management to provide the service department with more that just one Front Desk Gal. It is not fair nor is it professional to leave your staff so spread thin. Good companies have a good team work ethic. It would not be acceptable in my place of work to leave somebody high and dry like you have done to her. Your gal is great and she deserves a raise.

Tyler helped my son purchase a Subaru, he was very knowledgeable, friendly and funny. I asked if they had free popcorn while we shop and they didn’t but when we came back from the test drive popcorn was waiting for me. They went the extra mile to exceed my expectations. We are very happy with our purchase and Tyler our salesman. Thank you

I had a 1997 Subaru Legacy Outback that I was ready to move on from and Autonation Subaru was the perfect place to go. Steven was the salesman that helped me out and he made it such a pleasant experience. He was upfront with me, friendly, had the answers to all my questions, and went above and beyond to make sure I was in the right car for me. I would recommend Autonation Subaru in the Spokane Valley 11 times out of 10!

The service personnel were very polite, had all my paperwork completed when I arrived and asked if I needed anything else. The work was performed quickly and correctly.

Always friendly and courteous service with a freshly washed car to seal the deal.

AutoNation Subaru has an excellent team! Highly recommend this dealership. They have a great selection of vehicles, exceptional salesman (Austin in particular is quite knowledgeable) , and very good service and management overall.

Great buying experience. I got a fair trade in value, a satisfying test drive, helpful financing options, and had a new vehicle in less than 4 hours. Nice people.

Austin is a knowledgeable, engaging person. He knew when to talk about a sale and he knew when to back off and let us discuss issues among ourselves. We're happy with our purchase and with the sales process.

Great , the salesman was easy to work with . Really nice and clean show room .

The recall appointment went smooth as usual. Very nice service crew.

Andrew (sales) was very helpful and easy to work with. Low pressure but was knowledgeable and willing to persevere in finding just the right Outback for us. Both He and Andrew (financing) stayed late and got us through the purchase process quickly.

Initial sale of vehicle that i purchased went well. And the salesman was kind enough to deliver the vehicle to my door. However, within one week of purchase I had to replace the battery. Then, after my mechanic looked at the vehicle, there were lug nuts missing from two of the 4 wheels, that my mechanic replaced. Within 30 days after purchase, and less than 200 miles, the transmission intermittently slips into 4 gear, while driving, and cannot be shifted into (D) drive, without restarting the vehicle several times. This is accompanied occasionally by the Service Engine Light on. After bringing this to the attention of AutoNation, I have had only one response, which indicated that the customer service department will be notified. That was a couple of weeks ago. So, it appears that purchasers cannot rely upon AutoNation to perform an extensive vehicle inspection, prior to sale. And service after the sale may be poor or non-existing.

Ive gone in 2 seperate times for recalls on my 09 impreza. First time i went in was for the airbags i left with headgasket problems. Second time i went in for a taillight and left with my oil completely drained and a loud grinding sound im my front passenger wheel well. This subaru isnt worthy of a single star rating and needs to be getting mechanics that have actually made it through proper schooling. Do not take your car here unless you want to leave with it being jacked up.

We had our 2014 Outback in for an oil change, everyone we were in contact with were friendly and helpful and it was done and washed in about an hour.

Bought a new suv and all employees were helpful and friendly. Austin was very knowledgeable about the vehicle and helped a lot! This was my second purchase there and I would go back again. Thanks guys.

I first went to the Toyota lot and was helped by Sakeleanna. I told her I upfront that I didn't want to get a Toyota, and really wanted a Subaru. She was so sweet and was still willing to take me on a test drive to show me all the Toyota trims and models so that I can compare them to Subaru. She knew I had my heart set on a Subaru, so instead of trying to sell me something I didn't want, she took the time to educate me. She wasn't there to sell, but rather advise and let me make an informed decision. Knowing she wasn't going to get the sale, she still spent alot of time with me and couldn't have been any sweeter. She referred me over to Auto Nation's Subaru lot and told me to ask for Austin. A few days went by, and I happened to be downtown, so out of convenience I simply went to this other dealer, not Auto Nation. From the first impression I was turned off, because the majority of their inventory was in a dark parking garage and it made it hard to see the colors and details. My salesman was nice enough, but I was thoroughly turned off by the HARD SELL. That whole "what will it take to get you to buy TODAY?" and "this deal is only good for today, if you leave then you'll miss out". It was that classic disappear for a long time while his manager worked up numbers thing, only to come back higher than I wanted, then they'd disappear for a long time and come back a little better than before. After several hours, I finally negotiated what I thought was a good deal, but left because I felt insulted by that game. Why wouldn’t they just give that to me the first time I asked? I left and went to Auto Nation, and happened to be greeted coincidentally by Austin. From an aesthetic point, it was like night and day. Auto Nation Subaru was open, clean, huge, new. I told Austin what make, model and price I liked. I told him I already got numbers from another dealer, but he was classy enough not to ask what those numbers were. Instead, he went to his manager to get pricing and even though it only took about 5 minutes, he still came back after a few minutes to update me. I got the deal I wanted, they were extremely easy to work with and so professional. While I sat and waited for the financing, I had great conversation with Bob another salesmen who chatted with me and was so happy and upbeat. The Finance guy was super awesome too, no pressure to upsell me on a bunch of packages and add on’s. The whole experience was completely pleasant; from Sakeleanna on their Toyota lot, to Austin who drove the car out to my house that evening after work and showed me how to set up my phone, etc… I highly recommend buying from Auto Nation. They are awesome!

The sales people were excellent.....knowledgeable but no pressure.

I took my car to this shop for the passenger side airbag recall repair and received terrible service. The service desk presented me with a host of other things that needed attention and were shocked when I didn't opt to replace even the torn rear wiper. I left the shop after my recall repair and discovered that my middle dash vents were not working. I called the shop Monday morning and was told it might be due to the recall repair, and that they could take a look at it on Wednesday. When I arrived to drop my car off, employee Justin - the bright spot on my experience - explained that occasionally this happens with the airbag recall repair and stated it would be fixed at no charge. The next day the service desk called to advise me of the $99 (or was it $95?) diagnostic charge that I would need to agree to before they could work on my car. I explained my conversation with Justin, and agreed to the fee but stated that if I did have to pay it because they had to repair an issue they inadvertently caused, that I would be extremely unhappy about doing so. I received a call later that day that it was indeed the issue Justin had explained to me and that my car was ready to be picked up. I arrived at the shop after work to pick up my car, and while the person I saw at the service desk during that visit was very pleasant, not one single person apologized for the error or the inconvenience of bringing my car back to the shop to have the error corrected. I had previously had poor service at this dealership, but it occurred many years ago and I was using this recall to check to see if I would use this shop, which is much closer to where I live now than the other (Wendle Nissan) shop that I use because of the excellent service I receive from them. Based on this experience I will NOT be using this shop, nor will I purchase another vehicle from them. Overall I am very disappointed in my experience. A simple apology would have gone a very long way in this situation.

Big thanks to Austin G for all the help and advice on the purchase of a new rig. He didn't hesitate to go the extra mile to make sure that I got exactly what I was looking for. His willingness to go above and beyond for customers has earned my review and future business. Further, excellent customer service from all sales staff involved at AutoNation.

We purchased a car from Austin G., and were very happy with our experience. He was extremely knowledgable about all aspects of the car and the sale process. We enjoyed working with him.

when a customer tells you where they need to be financially on their monthly payments and leave there with a new car and their monthly payments tripled because they want to make a quick sale instead of doing whats in the customer's best interest, this is why i will not buy another car from here.

Very Pleasant! Did not feel pressured at all to purchase a vehicle.

Took my car in and they didn’t even do what I asked. Took forever to get my car back. Not very helpful at the counter either when dropping off and picking up

Honest helpful service to the customer needs. I would recommend to anyone.

Overall the car buying experience with AutoNation was good.

Good staff, well informed and honest. Like the no haggle price, it was reasonable and easy.

The wonderful young lady who worked with me was fabulous. she was knowledgeable, kind and helpful.

So I just used one of my “prepaid “ oil changes... then filters plus 30 , not part deal , and service 50 dollars cost me 99 for the prepaid oil change ... read fine print cheaper to not get this when you buy the car

I was fairly happy overall, only a couple things I didn’t agree with but I am pleased with the new car.

very friendly and very helpful - was in and out without a lot of sitting time, I would definetly come back and buy a car from this dealership again

I just want to say Tyler is a Rockstar and the most handsome car salesman ever, he told me me I would be happy at the end of this deal. Between Tyler and Kara who is the most down to earth caring person I left with a brand new car and with everything I requested. Working with them both was not only easy but comfortable! I love the customer service this place has and Daniel is the tallest sweetie I have ever had with a finance person! So I recommend working with these three ANYTIME! Thanks you guys 😁

We bought a new Forester because of our long-time friendship and confidence in Keith Moors. On occasion the "buying process" gets stressful and that's where Keith is so valuable to us. He reflects sincere concern for our benefit and has yet to go back on his word. We know we can trust what he tells us. We have given his name to several friends who are just as impressed as we are. We were also impressed with "Gail", who we met for the 1st.time, he seemed to really be helpful to Keith in seeing that our purchase worked out.

The saleman Brian, manager Gail and Andrew (finances) all very pleasant and helpful. Love my new car!!! Thanks again.

The stuffs here are very friendly and helpful. I'm first time buying a new car, so I asked the dealer a lot of questions. And he answered me each one of them very clearly. it was a nice buying experience.

The salesman was very helpful in answering all of my questions, and I bought a car that I am very happy with my purchase. after one week, I have already had the vehicle in for repair of a faulty tire pressure gauge. It was quickly fixed, only to go haywire again.

The salesmen were great but management was terrible.

I went in and gave them what I was looking for. And they didn?t disappoint. Didn?t try to sell me something else. Just had what I wanted and helped me drive it home. Quick and easy process!

Grant was amazing to work with! He listened to what my needs were and he didn't try to push me to buy something I didn't want. He was friendly, professional and went out of his way for me. I would buy a car from him any day!

I got EXACTLY what I wanted! Thanks, Austin!

Antonio was very informed on all aspects of Subaru’s. The no hassle pricing was great. I liked knowing this up front. Best experience I have ever had buying a car

The sale process was great, however, I bought a Certified Pre Owned Vehicle and two days after purchasing I realized the weather molding around the rear driver side door was falling off as well as plastic on the back of the rear seats was loose and not attached. I had to take it back for them to determine they needed to order and replace the entire molding, then, at my scheduled appointment (2nd visit back) to have the weather molding replaced they had ordered the wrong molding and didn't have clips on hand for the plastic on back of seats. Now I'm looking at a 3rd visit to the service department in 2.5 weeks post sale. I feel like with a Certified Pre-Owned car that these things should have been caught and fixed prior to the sale - they claimed they did over a hundred point inspection.

We had the most amazing buying experience every with Austin Spargur. He was so kind and honest. He was not pushy at all and we could tell he genuinely wanted us to be happy in the end. He made the process as quick and painless as possible and we are so so happy with our 2019 Subaru Forester!!!

Yes I would in a minute .

Auto Nation just seems so safe and trustworthy, Thank You Greg and Ty for making my sons smile so big. Susan and Larry

Caleb Hubiak and Daniel in finance were and are fantastic! I bought a used car and they treated me like I was able to buy a new top of the line vehicle. My cars engine light came on. Caleb had me bring the car back and they gave me a 2019 Forester to drive while my car is fixed! Definitely a plus 5 !

Austin and Andrew are FANTASTIC! Test drove and purchased same day. Paperwork was smooth and easy. Drove home that night and Austin drove my Explorer home. They exceeded all my expectations and I would recommend AutoNation Subaru to anyone! YOU GUYS ROCK!😊

I purchased a mini cooper a year ago. I had problems from day one. The car was in the shop in the first week for a month with engine issues. Then out for a week and then back in. Once the warranty was out. I was told to take my business elsewhere because they could not fix my car. they even told me why would I take a mini to suburu dealership to fix my car when they told me to take it there from day one. To day i have taken my car to specialist and Seattle mini. i have discovered parts missing.. extensive damage to the engine. many failed parts and the engine wasn't attached to an engine mount. it was free to move around in the engine compartment. Currently I'm up to $7000.00 in repair work and I still have a bit more repairs till it will be sound and fixed. Autonation Subaru could have done me right and sent the car out to be fixed from day one if they could not have the knowledge to fix my mini but they chose not to. instead they waited till the warranty was up and told me to take my business elsewhere because they no longer needed my business. They sold me a broken car that they would not fix and kept making excuses till the warranty exhausted. I even showed them what the specialist diagnosed in less than an hour which showed me everything this dealership claimed they fix was NEVER fixed. Then they escorted me out the building and told me to not come back. They still owe me an oil change but I am afraid they will break my vehicle more. I would never buy from them again. They pretended to fix the car and be all gracious to me while I had warranty but immediately told me where to go once it was up.

Megan Larson in the parts and service department kicks butt. She made the experience pleasant. The waiting was not.

Great people to work with!

My husband and I are transplants from California and our SUV was a FWD. We decided to trade it in for an AWD vehicle and Subaru came to mind. I did a search via Legal Shield’s Memberperks and Autonation Subaru came up. Greg Roland, our salesperson, immediately got in touch with us and even offered to pick us up since I was hesitant to drive after it snowed the day before. Greg took his time to get to know what vehicle we wanted and patiently discussed the differences in SUVs Subaru carries. We test drove the Crosstrek and Greg made sure to show its capabilities including a mini “off-road” trip. Our fear though was our RAV4 was still in transit and without the dealership physically looking at it, we weren’t sure we’d be able to get it traded in. But Greg and Autonation Subaru made it happen! They took our word for the condition of our RAV4 and gave us a good trade in towards our Crosstrek 😊 They just wanted us to bring the RAV4 to the dealership when it arrives. Andrew from the finance department also gave us a reasonable payment with a not so high APR. So we went home with our Crosstrek so Greg didn’t have to drive us back home 😊 Now when our RAV4 arrived we requested Greg for a shuttle to bring us back since my husband no longer drives but instead he and another associate came to inspect and pick up our RAV4! ❤️ That same day, Andrew gave us a call and was able to renegotiate a lower APR so our payment went down! We will be sure to come back and have them take care of our Crosstrek too ❤️

Very knowledgeable staff. clean and inviting store. Great customer service. Have bought a few vehicles from Auronation Subaru and ALWAYS recommend them to others looking to buy a car.

I was determined to get a Toyota or Honda. My husband said "Let's look at some other makes". I grudgingly agreed. We went to AutoNation Subaru and met Caleb, who asked me what features I wanted. Then he introduced me to the Forester. This car satisfied every one of my wants, and then some. [Caleb, you had me at "X mode"!] I bought a beautiful dark blue 2019 Forester Sport on the day after Christmas. It snowed later that day and this all-wheel-drive car took our steep, snowed-on driveway as if it were a dry, sunny day. No hesitation, no tire spinning, no slipping or sliding. The Forester is a small SUV, which makes for easy parking, but, ironically, it has tons of cargo and seating space inside (how do they do that?). It has a very comfortable ride, smooth and quiet. It has every safety feature ever invented (that may be hyperbole, but, whatever). It even has a roll bar, "just in case". It's the first car I've ever had that has a backup camera (that was my #1 must-have option).The back seat has plenty of leg room. And when there's just two of us on a photo expedition, the back seats can fold down flat, providing plenty of cargo space for our cameras, lenses, tripods and suitcases, etc. Needless to say, I love my new Subaru. It'll take me a few months to learn about all the fancy gadgets and icons and such, but there's a very voluminous and well-written manual, which I will study diligently. So, if you go visit AutoNation Subaru in Spokane Valley, be sure to ask for Caleb. He's a very pleasant and knowledgeable young man, not pushy at all. He's a really nice, honest guy and we would buy from him again.

The female representative who greeted me and coordinated the service went above and beyond to be positive, informative, helpful and friendly. Her communication skills were professional and stellar!

I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!

Outstanding customer service! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Mike Libby ( sales manager) went above and beyond helping us make a sound buying decision. The salesman (Austin Spargur) was a very good listener and respectful of our time. This young man followed up, was very polite and very non-pushy and helped us in all aspects of this exceptional car buying experience. The business manager (Cole) was courteous and very helpful signing the financial papers. He listened to our needs to the fullest. This was by far one of the best experiences that my family has ever had buying a new vehicle. I would recommend Autonation Subaru highly !

Autonation Subaru did a fantastic job assisting me with the details of getting the car that fit my needs.

The best salesman I have had contact with Tyler Williams at AutoNation Subaru Spokane Valley sold me my dream vehicle. 2001 Ford F-250 Super Duty turbocharged diesel pick up truck. Absolutely fantastic buy for a fantastic vehicle. I cannot be happier with my new vehicle and the sales transaction that took place through Tyler Williams my sales person. I highly recommend AutoNation Subaru in Spokane Valley and vine from Tyler Williams.

Have not bought a car in many years. I was dreading the process. Boy was I surprised and grateful that things have changed! No haggles no game playing. And my salesman listened to what I wanted and sifted through many himself before he found a couple that were good for me. I really felt he really cared.

It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.

Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.

Great customer service! It was a great experience purchasing my new car.

We had our engine seize on us on a very busy freeway with both daughters in the back seat. We took it to a mechanic friend of mine that told us that Subaru Foresters have had engine problems and there is a service bulletin regarding this. This is where it gets F$#ked up, Subaru knew about this since 2013, there was even a class action filed. We have taken our Forester to an authorized dealer (Autonation Subaru) for service since it was new. We had our car serviced 8 times since the service bulletin and no one at Autonation SUbaru said a word about the service bulletin and that the engine could lose oil quickly causing engine damage! Sound familiar??? When I asked both Autonation and Subaru why we weren't told about the Service Bulletin they both told me that they are not legally obligated to tell us about service bulletins. Because our Forester was over 100,000 miles(110,000) they will do nothing even though it was a known issues with their vehicles. So we had to by a new engine for $5,700. Autonation wanted $9,600 for the same repair. Now a bunch of other issues are coming to light regarding Subaru vehicle issues that were covered up.

I appreciate the friendliness and explanation of what maintenance service was done. Always excellent service!

We had a great experience working with Greg and Mike. They listened to our needs and did everything they could to make our car purchase a positive experience.

The wait was a little long but quality of everything else fine. Wish the coupons got applied without having to print them out.

Great sales staff (thanks Austin G), great experience !

Great contact with me and follow up with my wishes to buy a used subaru. They were willing to stay in touch and to help me find the car I wanted.

Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.

Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!

Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!

Autonation Subaru followed through on the price for a new Subaru that was agreed on by phone. Salesman Greg was helpful and personable. Once the deal was made, they worked hard to get the new keys in my hand - I barely had time to say goodbye to my old Subaru...!

I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.

Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!

I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality

We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.

Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!

Autonation subaru goes above and beyond to meet every cusomers need. 10/10

I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.

We dreaded the thought of going to buy a new car. AutoNation Subaru Spokane Valley was a great experience. No pressure sales tactics our salesman helped us come to a decision on the Outback. We test drove a couple of models to make sure we purchased the best fit for us.

Yesterday I purchased a 2019 Subaru Crosstrek. My request to them was that my car buying experience be enjoyable. My expectations were far exceeded. Tyler Williams is the most pleasant and knowledgeable salesperson I’ve ever encountered. I’ve only had the SUV for one day and it’s amazing so far. I expect it will remain that way. Driving that vehicle is surreal..so much valuable technology that comes standard. I feel very safe in my Crosstrek. Kudos to Justin and Daniel also for making my experience highly enjoyable. You guys ROCK!!! I look forward to working with you a very long time.

Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

It was a great experience! I went in with specific needs in mind and even though it took alittle while longer than planned (had to order parts) Justin kept me updated every step of the way!

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."

I have purchased Ford's, Dodges, Chevys, Toyotas and other Subarus. This has been the best buying experience that I have had hands down. Everyone was professional and the showroom was so clean and pleasant. I will recommend AutoNation to everyone that I talk to. Thank you!

Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.

Worst service department ever!!

Very fast oil change and alignment (only took 1.5 hours when they had other customers too) and they hand washed my car as well!

Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.

I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

This was a very easy process and the waiting room provided a comfortable wait.

I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

Emails parts are in that are not. Voice mails parts ate in that are not!! Gmails to schedule part installation that don't work + parts are not in!! WOW!!!

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

Nice experience,salesman was very helpful, enjoyed his help

I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me

Nice service.

I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.

Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

I had th best experience shopping for a new car. I didn’t feel pressured to make a decision. Thanks Tyler for helping me pick my new car!

Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.

Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

The general manager JEFF.....is a silly little imature bitch... paid with a credit card that has no limit.. was told no because they wanted cash.. brought cash and the gm is still acting like a 2 year old....i sent a email to the BBB about all this... keep fucking with me and i just might post what the BBB said about this place. By the way the gm has a broken arm.. yeah jeff i fucking hope you see this you bitch.

Buying a new car is made easy. We went in with a car in mind. Showed the a voucher went to car show got another 500 off the price. Now my wife is driving a new car. That makes me happy. She wanted to buy at AutoNation she made a great call.

Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.

I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that’s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.

I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!

Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.

Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.

Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

Great except for all the emails. I didn’t expect so many emails after buying a new car.

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

We had a good experience with purchasing a new Forester.

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.

Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.

Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!

Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara

this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .

I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you

I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.

Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd Outback from here and i will go back again. Kieth is great.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.

I could not be happier with the service provided by Mike and Kara. There is not a Subaru Dealership within a 200 mile radius that will give you a better deal. If you are looking for a Subaru, go to Subaru AutoNation.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.

Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.

There was confusion as to what the financing options were for 2018s on our part on the day of purchase (our third trip to the dealership). We were not clear initially as to what we wanted to buy...used/new. My recommendation would be to provide customers clear options as to financing. It coupled to the cost of the vehicle are the main drivers in selecting a vehicle. Otherwise we are very happy with the outcome. Thank You!

Staff were personable, honest and helpful. They went above and beyond to make buying a car a great experience. It was a relief to find such great service. Thanks!

The dealers and staff were honest, helpful and efficient.

The worst service department that I have ever dealt with. No communication. I always had to call to get an update. Owned my car for 6 weeks and my car has been in the service department for 3 of them.

The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!

Everything was great BUT the rude mgr that sat in with the very nice finance manager

As a single woman, AutoNation made the process of buying a car perfect! The sales person was a great help, the financial business went smoothly, and the general manager even sat down and visited me during one of the wait periods.

I found a car I liked online at Spokane Valley AutoNation. I spent hours researching the same car at EVERY dealership in Washington and Oregon, and hands down, they had the best price. I called first thing in the morning and started working with Justin. My credit is not great but they worked really, really hard to get me not only a loan, but a GOOD loan. I live 4 hours away and couldn't leave work until 4 so didn't get there until just as they were closing . The whole team stayed until almost 10 getting me all set and making sure I knew about my new car and that everything went smoothly. EXCELLENT CUSTOMER SERVICE!! Not to mention the most amazing care EVER! 2016 Outback. So very happy!

We just bought our 3rd car from Auto Nation and I can't speak highly enough of the help we have received along the way from salesperson Justin Johnson. He was always willing to answer my many, many questions promptly and professionally and he made the tenuous experience of buying a car an enjoyable and stress-free experience. If there was an option for more than 5 stars I would have given it.

I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.

Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!

I stopped in to visit AutoNation Subaru Spokane Valley WA and met Brian. We spoke about what I was looking for and he indicated he would call when a vehicle that fit this description came available. Two weeks later Brian called and within 12 hours I had a newer vehicle in my driveway. A great experience from start to finish.

I researched all 3 Subaru dealerships in the area and AutoNation was the best! From the first time I called, to my several visitations, they made it easy...best price, awesome service. Justin and his team made my buying experience comforting. Kudos!

The service on my Subaru was done on schedule, well within the estimated cost and with skill.

Friendly, helpful, and helped my car. A+ , I would definitely return and recommend.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.

I thought the salesman was great. In the past, buying a car was always a bad experience. The salesmen were always pushy, demanding some sort of promise from me, and I always left with the feeling that I made a bad mistake. Caleb, the salesman at the Subaru Autonation was patient, answered all my questions and let me decide if I wanted to buy the car. When I drove off, I felt confident that I had made the right decision as I still feel that way now. If you need a car, talk to Caleb at Autonation. He listens and will get you something you like and can afford.

Got good service - Service advisor was knowledgeable

This dealership as tried to take advantage of this 55 year old woman. The service department​ disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.

No haggle pricing made the buying experience easy. I asked them to compare a new car vs a used car at the same price for financing which helped with decision making. At the end of the day, while I had not anticipated buying a new vehicle that's what happened as it was more cost effective with the new car interest rates rather than the used car rates. Love my vehicle!

Caleb treated me well, bought me dinner at the lot because he was hungry too. Also, filled my tank when I discovered something lost in the car an returned it. Really great place.

We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!

Low pressure ...like that. Justin was very helpful in accommodating the limited mobility of my wife. This was all about finding a vehicle she could get in and out of with little effort. He was very good about helping with her try several different models.

Justin was a great salesman and aimed to please no matter what we threw at him. Him and his colleagues at Subaru were honest and upfront, they were able to meet our request and made it as painless as possible. It's likely I will go back to Spokane to buy my next Subaru

I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.

Painless!! Friendly..no bull!!

We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!

We were in the process of replacing my old car and were thinking of either Honda HRV or Subaru Legacy. Did a couple of test drives on the Subaru Legacy, one in a dealership at downtown Spokane and the other at AutoNation Subaru. There's no comparison on the excellent customer service we received at AutoNation!!! Justin Johnson met us at the lot and from start to finish he was able to give us so much information on the car. He was not only knowledgeable but I felt that he really took care of us from start to finish. Before driving the car off the lot, he sat down in the car with us and walked us through all the various electronics and helped sync my phone to the car system. Top of the notch customer service. Justin was friendly, down to earth, funny, and laid back enough so that we didn't feel pressured in any way. He was even willing to take us to the Honda HRV car and have us test drive that too., except I was already sold on the Legacy (besides the color , hehehe). The AutoNation facility was great! It was clean, the bathroom was well designed, comfortable lounge space, etc. It could use a food vending machine though, in my opinion, just because we went there a few hours before dinner time and didn't finish until past dinner time. That's really minor though. So overall, I would highly recommend AutoNation Subaru dealership and Justin Johnson as a sales manager.

Justin Johnson took the time to listen to my wants and needs and put me into the perfect car. He spent so much time going over all the features of the vehicle. He showed me all the options, bells, and whistles. He made the experience fun. Never once did I feel pressure or that I had to buy the vehicle. He made me laugh and made me feel comfortable. Recommend Justin Johnson 1000%! Thanks to the sales manager Mike as well, he was very light hearted.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends. I have only had the car a few days but the safety features and ease of driving this Subaru Outback are amazing. I wanted a car that could tow a 1000# trailer, had good ground clearance, and all wheel drive. The Outback does all that and has the best MPG than any of other cars in its class. Besides addressing the environment footprint by the Subaru PERZA emission system, the Outback is also USA made in Indiana!!

Excellent personal attention; excellent incentives - new vehicle discount, 0% financing, discounted aftermarket additions.

This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!

I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.

I am one happy customer. This is the second car I have bought from autonation and I will never buy a car from another dealership except autonation. I had Justin Johnson as my salesman and Mike Libby is the the manager. Both men took excellent care of me and I will be a dedicated customer for life. Thank you autonation for the amazing customer service.

Our salesman Justin was professional, knowledgeable and great to work with. He made us feel confident in our choice and the experience was unlike any other car purchase I have experienced. I would recommend this dealership as well as the salesman to anyone looking for a Subaru!

Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.

Had multiple cars lined up that I was interested in and had multiple people working with me to get into the car I wanted.

Friendly, knowledgeable staff and up-front about features, process, and questions. Eric Singleton was fantastic to work with and made the process enjoyable and fun. The folks helping with financing and paperwork were also very helpful and, amazingly, made the process less stressful. Thanks so much, y'all--I am *loving* my first-ever (practically) new car!

Ryan was very helpful and did not pressure to buy. Would refer friends and family.

I had a seat belt issue the mechanic was able to fix quickly and no charge

Trish Hawley was outstanding every step of the way, and all steps in the process went smoothly. They have provided outstanding assistance and service!

I love this place the people are great the service is great and I love my Subaru everyone should buy a Subaru from Valley Subaru

Couldn't ask for better overall customer service from Gail Swenson & sales support from Tricia Hawley!!! We Love Our Subaru Outback� - with Kenny Greene

We have been loyal autonation car buyers. Over the last 13 years or so we have purchased 9 cars from toyota. This was our first experience with subaru. If I could give a negative number I would. We special ordered a wrx sti loaded, we were told we get the car at invoice price because we ordered it. (Cash in hand deal mind you) 9 weeks later when the car arrived we go to get it and the numbers were wrong. Some very bad miss communication. The car was a little over $800.00 more then it should have been. They absolutely refused to budge on the price mistake. Their mistake not ours. They basically told us that that's the deal take it or leave it. Over $800? That was the answer from both the sales manager and the GM that he called after the GM had gone home. After several visits (7) by our salesman to the forbidden sales desk he still did not come over and try to "manage" the sale. Even after being told we were gonna walkout on the deal. When I went to the forbidden zone to ask him why he never even came over to us To "manage" the deal I was told he did manage the deal and 45 years of experience says so. I was amazed... yes we caved and took the car. We waited 9 weeks and the car is amazing. But I will probably NEVER buy another car from the subaru dealer. Maybe not from another autonation...

Good experience beginning to end. Tony helped us find the car we wanted.

Rayn and Tamara are great. Will go back. Did everything they could to help us ,great place will go back.

Great team with great service. Great car, we love it. This is my 3rd new car through Autonation and Farouk and Brian M. have been phenomenal. This will be a life long relationship

We went to the dealership with an idea of what we wanted and the salespeople were very helpful. We viewed some of the vehicles and test-drove 3 models and the third one, a pre-owned 2015 Subaru Outback, was the one we chose. We were very pleased with the patience, knowledge, and friendliness of everyone at AutoNation. We LOVE our Subaru! Except for the length of time it took to finish the paperwork, it was the most positive car-buying experience we've ever had. We highly recommend AutoNation Subaru to anyone looking for a vehicle.

I started my car shopping experience with an expectation that I'd have to be savvy and learn how to haggle. Even though I'm in the sales industry, purchasing something so expensive is still stressful and being the shopper instead of the salesman is not something I was looking forward to. We all want to get the best price possible. I travel a lot, so I had an opportunity to shop around to get a feel for Subaru and how their dealers work outside of Washington. Call it luck or fate, the best place I found happened to be AutoNation Subaru in Spokane, right where I live. I'm telling you, these guys are top notch, no hassle-type people. To give you an idea of how well they treated me, here is an email quote from the local competition that was sent a couple weeks AFTER I had made my purchase. "If you have an offer for $33,800 + fees you should jump on that! That is a stupid deal and would lose us money, therefor I cannot compete with that price". Was this deal a fluke? No way. I even brought my friend in a few days later and they gave them the same type of "stupid deal". The great thing about it is that I didn't even have to ask for a better price. If you're looking to be treated with respect, honestly and a worry free shopping experience, ask for Kevin, Mike, or Justin and they will treat you right. Maybe ask them for a "stupid deal" and see what happens! I consider AutoNation Subaru my friends and will be using their services for my next car purchase. I could not be happier.

Bought my first NEW vehicle today. Truth be told I held off because of the typical car salesman experience. James Kaae at Auto Nation Subaru completely changed my mind as far as buying a vehicle goes. Professional, upfront, no games, no pressure. Really knew his information and presented it well. Listened to what I was looking for, addressed my concerns and had a great sense of humor . Financial team was also a pleasure to work with. Thank you James for your time and consideration getting me into my NEW Crosstrek. Love it !!!

Loved the service from Jason and mike, they were awesome to have through the buying process!!! Would advise anyone buying a car from automation to ask for them.

Just bought a brand new 2017 WRX Premium -- Best car buying experience ever! Justin and Patricia are simply the best. I can't recommend them highly enough.

Very happy with my new subaru outback. I was very comfortable dealing with all the people there and felt no pressure to have to buy now. My salesperson John Mantello was helpful and spent time answering my questions. If you're thinking about purchasing a subaru go to Autonation and let them work for you.

Very responsive. Willing to let us take the vehicle even on Sunday of Labor Day weekend with the banks closed! Love our crosstrek!

I went to AutoNation Subaru after being told we couldn't make a deal at a Subaru dealership in CDA. I knew there was another $1,500 in my trade, and I wanted $500 of it. I met with James at AutoNation, and he gave me an additional $750 on my trade in, and knocked another $500 off the car I was buying. I have bought 7 vehicles from dealerships, and this was hands down the lowest pressure, easiest, and informative purchase to date.

I purchased two new cars from them in the last two years. The service stops after you buy terrible service. We purchased the extended warranties and service plans. They don't honor them. Maintenance department is awful these people don't care about anything after you buy a car from them. They are scam artists.

We had a really good experience buying a car from Doug Fredericks! He was very patient, helpful, thorough, and an overall great salesman! He went over everything with us and continues to check on us by email and phone calls every so often. He went out of his way to make sure everything was exactly how we wanted it and that we were happy. When the car arrived, we weren't able to pick it up and he held it for us for about a month. My wife and I are very happy with this experience and service and consider Doug a good friend. If we ever buy another car, it will be from Doug/Autonation Subaru! Thank you!

I recently purchased a new car from auto nation suburu, Spokane valley. The team members are very knowledgeable and always work to get the best deal for you. As I said before, I will continue to go here for future car purchases because I feel very welcomed and the sales staff helps with every need. Thank you Mike Libby, I love my new suburu, even more than the last! So many bells and whistles, I'm still trying to figure out all this car does!

Easiest deal I ever did. Tricia in sales was low key, informative about the car, helped me orient to it. They gave me a fair trade without any hassle and honored TruCar price. Would definitely use this dealership and saleswoman again.

Ben was very helpful and we love my new Outback. Its going to take a bit to get used to all the features but I plan on keeping it for a good long time. Cant wait to take it on a road trip!

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I had such a pleasant time purchasing a car from Mr. Joshua Miller. I've purchased 6 cars from AutoNation and this is my first time from Subaru, and I have to say I will definitely be back. He made this a very easy process and I can't stress that enough. Made sure I was happy with the car I had and wasn't trying to get me out the door. We were close to purchasing the Premium edition of the Legacy until he pulled out the Limited edition and I fell in love right away. Awesome sales experience and very helpful in the decision making process.

My fiance and I had a great experience at AutoNation Subaru in Spokane Valley last weekend. I honestly didn't plan to buy a car the day we began looking. We found several 2016 Subaru Imprezas on the internet and wanted to 'shop around' at various car dealerships. But, we ended up purchasing one at our first stop - AutoNation. Douglas Fredericks was our salesman and he took really great care of us. He was extremely honest, friendly, helpful and transparent. If you're looking to trade in your car or simply buy a new one and don't know where to start - I definitely recommend going here first. You won't be disappointed.

I purchased a used car in near-perfect condition. It was a Friday night, and my bank is not open on the weekends. However, with a little paperwork, Chad was able to set me up so that I could drive the car home that night. Additionally, in looking for the right car, Chad wasn't pushy at all. He provided pertinent information about the cars, and answered questions when asked, but otherwise let me and my friend talk to each other regarding each car's merits. I am very happy with my new car, and I expect I'll return to AutoNation Subaru in the future for my next one -- although I *did* buy a Honda with only 106k miles, so it may be a couple (dozen) years! :D

Why did you pull my review down ...Don't worry I will get the word out you guys will never sell another new car to anyone I know and I'm sure Janice will not buy a car from you again .. All over a battery that leaves her stranded and spews acid all over in her brand new outback which she paid cash for and got every warranty with it.... Well I'm sure after she complains to the Subura Corporate office about her experience with the customer service at your dealership you guys will wish you had replaced the battery for her ... And when her friends and family buy a new Subaru it will be at Parker or Downtown Subaru #newbattery4janice

Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.

Thank you so much Doug F. for all of your amazing help today! You made the purchase of my first new car so enjoyable. Doug is knowledgeable, patient, and honest. I will definitely be referring people to him!

My husband went to Auto Nation to look for a Subaru. He was told ahead of time, that it would bring his monthly lease down at least $100, from his Acura. Also, Reiko, misled him in the pricing quote. They told him the Subaru was $38,000! He tore up the papers and left.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

On 1/15/16 my wife and I drove in to AutoNation Subaru to shop for a "slightly used" Subaru Outback. We had Made an appointment with Doug. Right from the start he was pleasant and helpful. I'm sure we tried his patience with all our questions but he was genuinely interested in what was best for us. Within a short time we selected one that we liked and were given a carfax report, and a Subaru Certified Pre-owned Vehicle Inspection Checklist. So we had confidence that the car was just as presented with no hidden faults etc. On the price, they showed us a "book out sheet" which included the N.A.D.A. Values and then the Kelley Blue Book pricing. On all previous vehicle purchases I had to look all that data up myself. And even with the price below wholesale pricing, Gale added a cargo compartment cover for no extra charge. Daniel in finance did a great job processing our paperwork. It was a long day but we were made to feel relaxed and valued during the entire process. We would definitely purchase from AutoNation Subaru again. Larry

Why do I hate them. We bought a 2013 Crosstrek from them traded it for a 2015 in Wenatchee. When we traded it in we were supposed to get refunded on our extended warranty which I could not get them to do anything for nearly two months. No one returned phone calls. Now 8 weeks later we don't have a refund check because they lost it. Two days waiting again for manager to call back. And as I understand it the money is suppose to come out of their pockets. I would never go back there. Here it is January 16,2016 and still no check! Liers is what they are. Putting us off is wrong.

We had a great experience buying my son's 1st car. Never felt pressured, Joshua Miller took his time to find us what we wanted and didn't try to up sell us. I never felt I was being "sold to", I felt he was trying to help us meet our goals which I appreciated. It was a great experience for my 16 yr old son to be a part of.

I Recently ordered/leased a 2016 STI from Autonation Subaru in Spokane Valley. The staff was very helpful in showing me my options and Explaining the entire lease process. I was kept informed of when my car would arrive and my salesman Josh even came in on his day off to do all of the paperwork so that I could pick up my car. If you are looking to get a Subaru I highly recommend this dealership and you should ask for Josh Miller.

I chose to buy my new 2016 Forester from Auto Nation Spokane Valley for several reasons. Primary was the excellent service I received from Patricia Hawley. As a "senior woman", I was very comfortable with Trish's approach and attentive service. She showed genuine interest in my needs and wants in a new vechicle. She also helped me get top dollar trade in for my "pristine, low mileage 2008 trade in". Trish has offered to give me follow up lessons on all the high tech "EyeSight" safety features. I plan to take advantage of this offer. In addition, Sales Manager, Gail Swenson is a huge asset for the agency. He is VERY personable and always had a positive message to relay. I recall him stating, "We want to take good care of you AFTER you buy our cars". He also encouraged me to bring my new car in frequently (any time, actually) for a free car wash. :-) I have dealt with another local Subaru dealership with no complaints, but Auto Nation just takes Customer Service to a higher level :-) Thank you Trish --- and you too, Gail :-)

Sales representatives were very knowledgeable and helpful. Took the time to explain everything and then finance completed the paperwork really quick and thoroughly explained each document. A no hassle no pressure buying experience.

Love the service! We will always buy our vehicles there.

Mandy was very helpful in looking at foresters. She also let us have our dog join us in the dealership while handling paperwork. A day after our purchase we noticed a small ding in the door. we called and left a message to let them know. Between the message we left and the return call, our dog had a severe medical emergancy. When Mandy called to schedule for the repair I told her I couldn't come in right away because of my dog. Not only was she very understanding, but we received a very sweet handwritten card a few days later wishing our dog quick healing. Suburu is a dog friendly company and Mandy went above and beyond sending us such a thoughtful note. I would certainly recommend!

I recently leased a new crosstrek with the help of Doug & Josh. They were so helpful. What a great team. This was by far the best experience I've had. The guys answered all my questions and went above just selling me a car. I appreciate their honesty and friendliness. I wish I could give them ten stars. Thanks autonation!!!

I just want to thank everyone for the great help I received while purchasing my Crosstrek. The staff was amazing, so friendly and appreciative of my business. I know if I need advice or help with anything they'll be there. Thank you so much for making this the best car buying experience so far.

Amanda was our sales person and she was awesome. Not only was she very knowledgeable about all of the cars, but she made car shopping an enjoyable occasion. We had a good time with her and our daughter enjoyed her so much that she is planning on getting her next car from her. Thank you so much Amanda. Carolyn

Josh was an excellent representative for AutoNation. His positive attitude, along with his automobile knowledge, made our vehicle shopping easy. Not only was he patient with our decision making, but brought us water and easily answered all of our questions. The company is fortunate to have him as an employee. The reason that we selected four stars rather than five on the buying process is that we felt it took an exceptional amount of time to prepare the paperwork. If the process for that portion of completing a sale could be reduced, I'm sure that customers would appreciate it.

Amanda was fantastic. She had a smile on her face through the whole process which helped ease the anxiety that comes with buying a car.She was patient, kind, and willing to find any car I wanted to test drive. She also helped me get the best deal I could get even if that meant less for her. I am not sure I would have felt comfortable making a purchase if not for her help. I would recommend her to any of my friends or family.

Auto Nation Subaru of Spokane was wonderful to work with. The entire team helped in the buying process and it went smoother than I was anticipating. Amanda the sales representative was amazing and such a joy to work with. Her positive energy and willingness to help me find the best car for me really sealed the deal. The managers were willing to negotiate deals with us and ended up selling the car to us for the price we (my partner and I) wanted. I ended up wanting to take off an extended warranty the day after my sale and they met me in the morning to redo the paper work. They were very fun and pleasant people to work with.

Justin Johnson is the best! I showed up on the lot looking for a used vehicle. Justin listened to what I wanted. He made sure that he asked me colors, options, and most importantly-what kind of vehicle I was interested in. We joked, we laughed, he made the experience fun and not stressful. Car buying is usually such a drag, sales associates are so blah, and the finance guy is always a bore. Between Justin my sales guy, and Mike my finance guy.. I could not ask for a better team. Thank you again Justin Johnson, and Mike for all your laughter and excitement.

Josh Miller has been the best Sales man hands down for Autonation in my opinion. I have been with Autonation for years and Josh has supplied the best service!! He cares for his customers even when the car you buy comes off the lot! i also referred a friend to Josh and my friend happened to buy a new vehicle as well! Thanks josh/ Autonation Team!

Josh was very professional and made the entire process a very positive experience. He made sure that I was fully informed about the vehicle and that he would be there in the future if I had any questions or concerns. I would definetly recommemend him as a a salesman for others. I was super impressed with the quality of the other staff members and the very classy facility! Great experience! Josh is a top notch salesperson!

My wife and I recently bought a 2013 certified pre-owned Subaru Outback from salesman Doug Fredericks at AutoNation Subaru in Spokane Valley. Doug is retired military, knowledgeable about the technical aspects of the cars he sells, and is an all-around great guy! He also has some great stories. My wife and I will return to see Doug when we buy our next car. Very satisfied customers!

An overall wonderful experience! Joshua Miller was a wonderful saleman. He showed me all the options the were right for my needs. My husband and I will definitely be back and absolutely love our new car!

Thanks AutoNation for your well wishes for us! I just can't tell you enough how wonderful Mandy Carstensen was with us! We are HUGELY satisfied and happy with the service, information, and just plain representation Mandy Carstensen provided to us in doing business with Suburu!!!! Great kudos to you for hiring such a delightful and knowledgeable person to be a front face person to the public!!! We enjoyed doing business with you all!!! Thanks again!!!

I loved the entire experience! Great staff, great selection. They will get you any car that you want even if they don't currently have it on their lot, quickly too. They sell multiple brands so they don't try and convince you to buy only what they have on one lot. So attentive to my needs and made sure I left with the perfect car for me! I would recommend anyone in the market for a car to go to AutoNation Subaru!!

Doug Fredericks was my sales person. He did an amazing job, was helpful, answered all my questions as they arose. I love that Auto Nation provides "pit stops", topping off of fluids for life. Will recommend Auto Nation to everyone I know looking for new or used cars. They worked well with the budget I had. Appreciate all that they did for me.

Doug Fredericks was my sales person. He was so helpful. Answered all my questions that came up and if he wasn't sure on the correct answer he would find out or let us know the right person at ask. We met so many of the different managers and I was reassuring. I love that Auto Nation provides "pit stops" where I can pull into any Auto Nation and they will check the fluids on my car. I will let everyone I know that is new or used car shopping to make their first stop at Auto Nation. Absolutely pleased with my experience!

Had a great purchasing experience. Helpful, professional. Will suggest to everyone I know that is car shopping to make their first stop at Auto Nation. No dissapointments. Love the idea of the "pit stops" that they provide!

Buying a car can be stressful--it's so much of an investment and there are so many great cars to choose from! The Autonation Subaru shop in the Spokane Valley did a great job giving me information and being patient with me; they presented me with many choices, and they made sure to answer all of my questions. Josh MIller was especially great to work with--I hope that his boss gives him a raise!

Josh Miller was great to work with, he made the whole process of trading in my forester for a crosstrek very easy. He was very knowledgeable about Subaru's and was excited to share that with me! In my past experience when you get to the part of dealing with the finance guy things get ugly, this time it was a breeze Shawn Duncan was amazing and it was painless!!! A big thank you all!! Love the new car and will always come back to AutoNation!

I stopped into the Subaru dealership to look at the new Legacys. My salesman Keith Moors was awesome to work with and very knowledgeable on all the cars on the lot. Keith answered all my questions and was very patient! The dealership was also very clean and everyone was so friendly and great to work with. Best car buying experience I have ever had! Also, the Subaru Legacy is by far my favorite car I have ever owned! It rides great and the gas mileage I am getting is insane!!!

The selection of vehicles and knowledge of the staff was phenomenal. By far the best customer service around. I would highly recommend Auto Nation Subaru Spokane. Ask for Doug and he will set you up with the perfect car.

My husband and I stopped at AutoNation because we were shopping around and had time to spare in between appointments. We told Josh what we were looking for in a used vehicle, the must haves and what not and he said he had just the vehicle - a Subaru Tribeca, that it hadn't been on the lot long. He took us for a test drive and so we started the paperwork, we had to leave for my next appointment but came back afterwards. We ran into a glitch where my trade-in was showing up as a total loss but Justin helped us out with that; working with our insurance company. Overall they were able to get us into the Subaru Tribeca without a whole lot of hassle, Josh was great help and even brought our vehicle out to us since we couldn't take it that day due to it needing the safety inspection, but they let us use a loaner which was awesome - it was a Subaru Forrester. If I were looking for a smaller AWD that Forrester would have been a dream, 25mpg! can't beat that! Anyway Josh drove our Tribeca out to us and we swapped vehicles and I really like my Tribeca, it has a smooth ride and the overall experience with AutoNation Surbaru was great and I would recommend family and friends to go there....they know how to take care of you without being really pushy.

I was looking online for a new Forrester and put some email out there trying to find a good deal and I got a great price email back to me very quikly and it was $1,100 cheap than anything I had seen. I still was skeptical that the price they gave me was the best so I continued to shop around and no one could come close. I went to the dealership and met with Duane Montague and he was the best thing that could've happen. He made my wife and I feel that we had a choice we were able to assk a ton oof question and he was very knowledgable. My wife and I second guess ourselves over and over. Duane never pressured us he just gave us tools to make a decision that was good for us. We also dealt with Daniel in finance he really seemed he was there to help us. He gave us many options and great rates. We ended up getting a couple plans because we were in a rush we had our 3 month old with us. We went home and changed our mind on what we wanted a refund for two of the plans. Daniel was all ready for us when we came in and had a great attitude he really capped our great experience helping us get exactly what we wanted without pressuring us even though it took money away from him. Go Cougs!

Time for a new Subaru so we looked up Auto Nation online to see what they had to offer. Their selection was great so we went down and met Joshua Miller who was very helpful and found the perfect car for us at a good price. I absolutely hate to go through the hours of haggling and paperwork but our experience was awesome and straight forward. We agreed on a price and had the paperwork done quickly. Everybody we met was very nice including the mechanic we talked to and John who had the car spotless and full of gas for us. This was the best, least stressful car buying experience we have ever had and I would buy another vehicle from them and refer all of my friends and family to them.

I was very pleased with the service at Autonation Subaru. I was assisted by Keith Moors and he knew exactly what I was looking for and convinced me that a 2015 Subaru Legacy was a perfect car and I LOVE IT!! He told me every single detail I needed to know about that car and was very patient. My experience was fantastic! Thank you Keith!

Came in looking for new 2015 Subaru Outback. Our salesman Jordan Lollis was quick to point out 3 that had just came off the truck and needed to be checked in. Not only did they get the Outback ready for us in a very short amount of time, but the time we waited was filled with going over our new Outback. So, when we were done with signing the paperwork we were ready to go. Great experience would go back again.

The Spokane Valley AutoNation Subaru was fantastic and Doug Fredericks helped me over multiple visits in learning about the various Subaru models, finding the right car for me (Forester) and at the right price. I purchased the car for my retirement (with Spokane's activities and snow in mind) and four of my children helped me in the process with three of them actually coming into the dealership and meeting with Doug. Doug and the dealership also helped me after the sale with understanding the features of my new car. I highly recommend this dealership and working with Doug Fredericks.

We have had many rough car purchases throughout the years.....but Amanda Carstensen was a new experience for us. I didn't know which vehicle brand at first but working with Mandy was a For Sure thing. Her genuine desire to do the best she could for us was amazing. And she could even show each vehicle in details that she knew mattered to us. She and Auto Nation will be our referrals for anyone wanting a new car from now on! Much gratitude as I now drive my favorite vehicle in my life!!!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with - giving me patient and personal consideration to the details I wanted in my Subaru, staying late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation and would recommend it to anyone!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with, extremely knowledgeable about all the details of the cars, stayed late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation, and Patricia in particular, and would recommend it to anyone!

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I BOUGHT A 2013 WRX THROUGH JUSTIN JOHNSON. GREAT SALES PERSON. MOVE HIM OVER TO SUBARU AND I WILL SEND MORE CUSTOMERS HIS WAY. HE SOLD ME MY DREAM CAR. THANKS AGAIN.

Great experience! Our sales guy Justin Johnson was amazing. He took extra time with me to make sure I found the car I reallylikes. I would highly recommend him to anybody looking to buy a vehicle.

I couldn't be happier with the service I received from Doug Fredericks. I highly recommend asking for Doug if you choose to buy car from AutoNation Subaru. He will answer all your questions in detail and honor all commitments. I am very happy with my new 2015 Subaru Impreza! Thank you Doug and AutoNation for making buying a car, hassle free and enjoyable!

After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!

I just bought a brand new 2015 Subaru Impreza sedan from Doug Fredericks! This was my first experience buying a car from a dealership and I was absolutely blown away by the customer service from Doug. I am a very detail oriented person and had asked Doug endless questions! He was more than happy answer every single question I had asked. If he didn't know the answer he did his research and responded in a timely manner. I had the best exerience with AutoNation and Doug Fredericks. If you want all your questions answered and great service, I highly recommend buying a Subaru from Doug Fredericks.

After several other dealers told me there was no chance of finding me a White 2015 WRX & that I needed to broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. The customer service I received was amazing. Within minutes of sitting down with him he found me the exact vehicle I was looking for, and with extra accessories. Mike made the entire purchasing experience easy & kept in constant communication with me as I was waiting for my car to arrive. He even spent his off-time trying to coordinate transportation to get my car here before scheduled. When my new car did arrive he came in on his day off to make sure everything was ready & perfect for me so I didn't have to wait any longer. From start to finish it was a great experience. I would recommend Mike Libby to anyone looking for a new or used vehicle at Autonation.

The salesman, Josh, was fantastic. Not too pushy yet excited for me. I love the car too!

This is my 11th Subaru, and I don't think you can buy a better vehicle. Autonation in Spokane Valley, Washington really makes it easy to purchase a new vehicle. Keith Moors, is an exceptional and experienced sales person. Never in a rush and takes time to explain all the new technology. He had sold me Subarus for over 20 years! I have sent a lot of friends to him, and never did one of them have anything to say negative about Keith. He takes the time needed to make you comfortable. The dealership has a wonderful relaxed atmosphere to make such an important purchase. You can't beat Subaru for safety, reliability, and they hold their value. Unbelievable in the snow. The last few years, I have commented to my wife about how easy it is to drive a Subaru while driving, and she agrees. I already have another on order! I would definitely recommend this dealership and Keith Moors. In fact, I have several times already.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru! Patricia Hawley was our sales rep and she did great. Only "downside" was it was a long test drive, which isn't too bad.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru!

Almost two years ago I bought a Subaru Forester from AutoNation Subaru of Spokane, with the help of salesman Paul O'Rourke. I really enjoyed the selection process while working with Paul, and had total confidence that the decision was Perfect for my needs and wants. The Service Dept has been pleasant to work with, and all service professionally done. Recently I inadvertently changed the information and format of the display screen; and giving up trying to reset it, called Paul. As always, he was quick to respond, and efficiently guided me through the process. Such a simple gesture means so much when it is done with the genuine caring professional attitude that Paul and the rest of the staff always demonstrate.

I have had my Forester for almost two years, and am totally pleased with the car. Recently I messed up the display screen, and couldn't get back to the preferred format and information. I called my salesman, Paul O'Rourke, at AutoNation Subaru on E Sprague in Spokane, WA. Paul was quick to call me back, reviewed the situation, and then helped me through the process: to make the necessary changes and selections. I told him he had made my day! I have been very pleased with the service department, and all of my contacts with the staff. Paul originally assisted me in making sure I chose the 'Right' model with just the perfect combination of features and upgrades. It is always an enjoyable process working with Paul. I gave 4 stars instead of 5 for the Buying Process, not because of any problems, but just because it still requires all of the steps and paperwork. Paul follows through on everything he says, and always does the extra. This is the 11th Subaru we have owned, and working with Paul, we will confidently continue to repeat the process as necessary!

I tracked down a white 6speed Outback at AutoNation in Spokane. I started discussing the logistics with Paul O'Rourke of the Subaru portion of AutoNation, because I had to fly from Seattle to Spokane to view the car and test drive it before buying it. Everyone, from Paul to Daniel to Tanya treated me courteously and professionally. I drove the car back to Seattle and lost some paperwork, but everybody was helpful and responsive to my frazzled search for the temporary title. And Paul is sending the replacement in the mail. This is my 2nd Subaru in 12 years and the experience is consistently pleasant from the sales department to the service department and the staff in general. If I get 12 years out of this Subaru like my 2003 Forester, I will be a happy camper.

Wife and i were looking for a very specific Subaru Tribeca. our sales person was Chad. he was very helpful, not pushy on any level and seemed only legitimately interested in finding the Tribeca my wife was after. Turns out they had one! overall, the whole staff was super friendly and helpful.

wife and i were looking for a Tribeca. Chad was our sales person, he was very friendly and wasnt pushy on any level. found the car we liked and are very satisfied with our purchase! overall, the environment was very laid back and we had alot of fun. the rest of the staff were helpful and friendly!

Single mom shopping for a new/reliable car? Scary! Turns out, there was nothing to be scared of. Doug was my sales person. I can't rave enough on how comfortable I felt during the entire process. He was very knowledgeable about the capabilities and features of the Crosstrek I was looking at. He tried everything he could to make sure I didn't feel pressured in any way and that he wanted me to get the best fit for my budget and lifestyle. I will admit I went in with my guard up and ready to try to be tough so I wouldn't get 'screwed' haha that wasn't necessary at all!! Honestly a great experience and I highly recommend this dealership and especially Doug ; ) I returned to purchase the car a day later and Doug helped me transfer my personal belongings into my 'new' car and explained all the features to me. A few days later, I couldn't figure out the bluetooth and called the dealership. Doug wasn't there but another gentleman called me back from his cell phone as we went and sat in a crosstrek in the lot to walk me through the exact steps on how to fix it. Just recently went in for my free carwash, it was so busy, Doug ended up cleaning my car himself!? wow i had no idea, thats going above and beyond!!!

Mandy was amazing! She found me a car exactly what i was looking for and made it a easy process. I love my new subaru.

I contacted Tricia on the internet when I was looking for my Impreza. She gave me all the information I needed and responded to all my questions quickly. The staff are professional and friendly - the made the process of leasing my car fun!

We experienced professionalism at AutoNation Subaru (and sister AutoNation stores for Honda & Toyota & Acura). We consistently felt comfortable and as if they truly wanted to help us find the vehicle that would suit our needs. We had many available options and many decisions to make as this car purchase came a little sooner than we originally planned. Though we visited 4 times before purchasing a vehicle, we were treated with respect, patient understanding and excellent answers to our questions. We chose the Subaru Forester for its cutting edge safety technology (EyeSight, auto cruise adjustment, lane change warning, back-up camera, etc.) and because it fits my 6'5" husband and my short upper body needs. They offered us a fair Costco member price from the start (though we did shop around to bring them down farther :-) You can find Chad Fairchild at Autonation Subaru in the Spokane Valley and he was THE BEST - educated, comfortably friendly, and genuine.

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Paul O'Rourke Bought our first Suburu from Paul O'Rourke ...looking at a new one. Paul even brought a new car to our home for us to test drive. Great customer service !

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Great selection! We already had an idea of what we wanted and were happy to see several within our price range. Our salesperson was super nice and helpful-glad to answer even our silliest questions.

Keith Moors has been our personal sales professional since 2000. We have purchased 5 Subaru vehicles from him with total satisfaction. Sales, Service and reception personel have always been professional and extremely helpful. High praise for Management and Staff. Well done.

Love our new Subaru Outback 3.6R. Everything works great; engine is so smooth and quiet I can't tell if it is running; Really great Salesman (Keith Moors) at AutoNation Subaru in Spokane. Got a great car at a great price. Couldn't be happier.

We love our new Subaru Outback 3.6R. No problems or complaints after 4 months of ownership. The car does it all... lots of room. Great visibility. extremely smooth engine..(can't tell if it is running or not). I was not sure about the CVT transmission but now that we have had the Outback for some time I think the CVT is smoother and much better that other automatic transmissions. Love the 6 cylinder engine... very powerful and very smooth. The seat memory buttons for my life and me are our favorite feature along with the keyless entry and the programmable lift gate. Very happy. Our salesman Kieth was very helpful and we would buy from him in the future for sure. He made the purchase very easy and we got a very good price. No pressure and no problems.

I bought a Subaru legacy recently and had a very good experience, the salesman Chad was very helpful and easy to work with. He was very friendly and knowledgeable. Overall a great experience and I highly recommend auto nation Subaru.

We purchased a 2015 Subaru Forester from AutoNation Subaru in Spokane. Salesman Doug Fredericks was fantastic to work with. His product knowledge, low pressure demeanor and willingness to "stay the course" made for a great buying experience. We highly recommend Doug and AutoNation if you are shopping for a new car!

My fiancé and I spent two days with auto nation Subaru looking for our perfect forester and we found it! We went through Doug F. and I can't say better things about him. When taking us on test drives he took the time to take us through parking lots to really check out the turning range and then up and down difficult hills to test out how well it handles in an off road situation. We couldn't appreciate his service more as well as the auto nation team.

Our salesman was amazing! Mike Libby worked with my wife for months trying to find her the perfect car. She had a Legacy and wanted a new one. She had an appointment for an oil change and it happened to be Mike's day off. He still came in at 9:30 to talk about cars with her and they found "the one". She made a comment about wanting a truck for me after they picked her car and he found "the one" for me (according to the wife) in a matter of minutes. Apparently the two of them have great taste. I didn't get off work til 4 so we showed up at 4:30, I test drove the truck and was hooked. Everything was so smooth and just great dealing with Mike. Shout out to Daniel, too. He should have been out at 5:30, but thanks to the two vehicles we purchased he stayed until 7:30 with us signing everything. The whole experience was great. My wife is a loam officer at a local credit union, so usually she gets irritated with dealerships that don't ever pay attention to her and forget where she works, these guys were so impressive, they didn't discredit her because she was a girl and "didn't know anything". I could go on for hours about how great the whole team is there, so I will stop now l!

First-the new building is AMAZING! But the real reason for my review: Mike Libby. He was working with me for months to find me the right car. Finally, he thought we were ready. I happened to have an oil change appointment there on Tuesday (which is also fantastic! Ricky is the best!) and I let Mike know I'd be in. He let me know it was his day off and he had some things he had to do but asked me to nail down a time. As much as I protested to him coming in on his day off, he assured me he was okay with it, and really, I wanted my new car! I came in, we worked out all the particulars and then it was a waiting until the hubby was off work game. I wanted him on my car and he had to sign off on the paperwork for the old one. I asked Mike if he had any trucks and within minutes he found the perfect truck for my husband. The hubs didn't believe me, but when we came back at 4:30 he was sold. Mike made it all seamless. There was no back and forth on the price of the vehicles, I said what I wanted and got it. It was such a phenomenal experience, and always is. We walked out with two vehicles and I don't think either of us could be any happier...well, maybe if I'd talked them in to a free window tint or something!!

First class all the way! I just bought a new car from them and have to share how pleased I am. Customer service is their #1GOAL and they have met it.

Ethan Berke made my first car buying experience a breeze! I immediately felt welcomed, staff very insightful, and I did not feel pressure to buy. Worked with me to get the very best deal, and on a budget I can afford. I highly recommend Auto Nation Suburu for your next car purchase. I now know where to go for any future car purchases. Thank you, I heart my 2014 suburu legacy!

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

BIG Thanks for all the amazing service and information from Ethan Berk. This guy knows his stuff and we are VERY happy with our experience and new Subaru. I will be send all my family & friends there to see Ethan for their next car. Really appreciate it!

Amanda Carstensen (Sales Associate) at Subaru of Spokane, WA was extremely helpful in answering my questions relating to the safety of Subaru vehicles. She was very insightful, and professional at all times. Thank You Amanda for all of your help. I am very happy with my 2013 Subaru.

Amanda Carstensen, you are an awesome addition to AutoNation Subaru of Spokane, WA. You set out to take us for a test drive, then ended up spending the entire day walking us through the entire process of buying my first NEW car. Your knowledge, inspiration, easy demeanor and natural sales ability made the entire day an adventure, rather than just a chore to find a vehicle. I will car shop with you ANY day! Thank you Auto Nation for your great service, lack of pressure, and a gold star staff!

Saw the car and met Chad at the international car show. Did the deal pretty much over the phone using Costco pricing, our salesman Chad left his home and kids on his day off, came down to meet us for a test drive and we bought the car, pretty easy! Amazing technology and I feel a great value. Highly recommend.

I had an excellent experience here. They did not try to push me to purchase any add-ons. They were upfront about the price and answered all my questions.

Purchased a Subaru Forester ! Very pleased with our purchase and how we were treated by all staff!

I would like to say Autonation Subaru of Spokane has won me over. They got me into a newer vehicle very quickly with little hassle from the finance office and didn't bother me with the less than perfect credit score. Mike Libby was the best saleman I ever have dealt with. He wasn't pushy nor did he try to get me out the door quickly. He was interested in me as a long term customer. Very personable, percise and great personality, gave good pointers on my trade in. I will definitely be back beecause of him.

Autonation Subaru of Spokane has won me over. Mike Libby is the one to see if you want the best customer service. He is not pushy, listens and delivers what you ask for. He is very personable and great conversationalist while waiting on the bank feedback. I would recommend him to everyone that is need of a new vehicle. The financial portion of the sale was quick and painless and the didn't hassle me of not having ths best credit. For women who like a clean and updated bathroom I would give them an A. Thank you Mike Libby

We have been buying Subabru's from Keith Moors since the 1980's. He has always been fair with us. If anything goes wrong we can count on him tomake it right.

We were looking for a replacement vehicle as the result of a accident. Patricia Hawley was very informative and took the time to explain the costs and benefits associated with used versus new and went out of her way to show us all the options available to us. We would definitely buy from her and Auto Nation again.

I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.

Finance department needs help, left 4 messages over a week period and no one would return my calls. Still have never recieved a phone call back. Simple issue anyone could have looked up my question, however NEVER received a response. Sad

I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subauru. And I am SO glad we did! We were greeted by Doug Fredricks who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching for so long it felt amazing that a salesperson actually took the time to really listen to what I was searching for. The entire sales and service teams are fantastic! I recommend Autonation Subaru and Doug very highly!

I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subaru. And I am SO glad we did! We were greeted by Doug F. who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching for so long it felt amazing that a salesperson actually took the time to really listen to what I was searching for. The entire sales and service teams are fantastic! I recommend Autonation Subaru and Doug very highly!

Great experience! Purchasing a car isn't always a pleasant experience but everyone at AutoNation Subaru went far above and beyond to ensure that we had the best experience possible. Our salesperson, Chad, was exceptional and we couldn't be happier with the new Legacy he found for us.

I had the honor to be with Ethan Berk at my time of purchase of my new honda civic si, he previously was looking for a car for me before until he pulled up my new amazing car, really felt like he cared about my overall satisfaction , made me feel like I wasn't just another number. Ethan is a great asset to your team

Chad Fairchild guided us through the process. Very knowledgeable, friendly, not pushy. When I picked up the new Outback, it had a full tank of gas! Chad went thru all the electronic details and knew them well. I would highly recommend this person upon entering AutoNation if you're in the process of deciding what to purchase here in Spokane,Wa.

Chad Fairchild is the key person when we purchased our new Outback. He was courteous, kind, not pushy and very knowledgeable about the vehicle. Chad went through the vehicle and helped us on the new electronics and operation of this model. When we picked up the vehicle it had a full tank of gas! Very supportive and wanting to know if everything was just right. I would recommend this person if you are in the process of deciding what to purchase at Autonation. Very pleasant experience.If you live in Spokane,Washington Chad is the person to talk to at Autonation.

Great service, best car buying experience I've ever had!

We purchased our Crosstrek through AutoNation after having dealt peripherally with two other regional dealers. AutoNation's MO was predictably, unfailingly professional, courteous and accommodating for every question, every requirement, in every respect from initial contact to completed documentation.

Paul O'Rourke made buying our new Subaru Outback a breeze. I called on a Wednesday and he had the exact car I wanted within 2 days. I definately recommend Spokane Subaru AutoNation and Paul O-Rourke.

We had test driven the Outbacks at another dealer and found that dealer to be difficult in negotiating a price. We had already exchanged emails with Doug at Auto Nation and found him to be patient with the right amount of persistance, so went over to give them a chance to earn our business. And they did. Auto Nation Subaru had the right car at a good price. The purchase process was straightforward and the finance rates offered were better than our banks. Follow up since the purchase has bee great!

I had the pleasure of finding the perfect vehicle to purchase with Kevin Erwin. He worked with me and my wife for over four hours. He was not pushy one bit, but instead listened to ours needs and helped us find the vehicle of our dreams. Thanks Kevin!!!

Of course it goes without saying that we are delighted with our new Subaru Legacy and feel that it is the best value AWD vehicle in the marketplace. This is a dealership that understands service – I’ll call them the Nordstrom of car dealers. Everything about the purchase and trade-in process was smooth and accommodating. Our salesman, Matt Gipson was professional, knowledgeable, and informative with zero pressure tactics, and the general manager, Gail Swensen was a pleasure to work with.

Our experience with buying my new Subaru, was great, got the car I wanted with all my assesories. Lifetime customer of Appleway oppps I mean Autonation. The sales staff answered all my questions and some I had forgotten, they have been available to me, and helping me with questions and concerns even after 3 weeks of owning the car. Service Dept has the best crew ever and really take care of your needs and keep you updated to time frames, when I had all my assesories added to my new car! This is a great crew, all of them! Thank you!

I have had a very good experience with sales man Chad Fairchild.in fact he showed me various options in vehicles.& he was always very clear in describing the details and never pressured me in any way. . I was very impressed with his honesty and knowledge, I did not go there to buy the vehicle of my choice that day, i just wanted to know little more about the Subaru SUV options. even though I was not ready to buy the vehicle that week. Because of the sales man Chad Fairchild impressed me so much, i mad my decision to buy my Subaru through him. I came back and looked other options with Chad, finally with his help we decided to buy the vehicle the following week from Auto Nation, it was going to be only through Chad Fairchild, that is what we did. His personality and antiquates are commendable and both I and my wife liked him and we enjoyed our experience of our purchase of 2015 Subaru SUV. Good Job Chad. Nissar Shah

We went to several different dealers looking for just the right car for our family. We have to say that Doug, our sales guy, not only found the right car for us, but made the process so easy and personable. The facility was clean and updated, our kids were comfortable there and everyone was attentive to our needs. Doug and the manager helped us find the perfect car with all the features we wanted-- they even had it shipped in from another state in no time! We didn't have to compromise on our needs. And they even helped us get the plates off our trade-in a few days later when we forgot to grab them in our excitement with our new car.

Friendly and helpful describes both of the salesmen I dealt with as well as the Sales Manager (Gail). Buying a car is rarely a pleasant experience but the folks at Auto Nation made it as painless as possible. Also received follow-up calls to make sure that all was well and to see if I had any questions. Vehicle delivered on time and as described.

By far the best auto buying experience I have ever had. By dealing with AutoNation we were able to look at different makes and models all in one location. We didn't have the hassle of haggling with different dealers to choose our vehicle. The staff was accommodating and courteous, making this a very pleasant experience. Mike Libby was a wonderful salesman to deal with. The vehicle met all our expectations and more.

Everyone I worked with there, Mike, Justin, Duane, were all knowledgable and helpful. I got the car I wanted with the deal I needed. So pleased!

Circumstances in our lives demanded that we look for a more suitable vehicle. I researched online and checked the box that said "get a quote" with trepidation. We were contacted by Autonation Subaru in Spokane Valley and were pleasantly surprised by the level of care and consideration shown. Mike Libby was fantastic. It was the best buying experience we have ever encountered. He was able to gather a number of different makes and models in one location so that we didn't have to go to different dealers to make our choice. We opted for a Subaru after all and love the car. It's everything we were looking for and more.

Best car buying experience ever. My wife and I worked with Keith Moors and found the perfect Subaru. The Outback is fantastic. We looked at and drove a lot of cars for 6 weeks before deciding on the Outback. We got the 3.6R and couldn't be happier. I would highly recommend AutoNation Subaru and especially Keith Moors. Thanks to all the staff at AutoNation.

Unfortunately we did not start our search with AutoNation and I really wish we would have. I had been emailing with Doug for a couple of days before we went in as well as with another Subaru dealership. I chose to go to the other one first based off their inventory. After a three hour headache, my husband and I went to AutoNation on a Sunday morning and left with a new car a few hours later. They made trading in my Outback a breeze. There was no haggling and all those email conversations really paid off and saved us a bit of time. The waiting/lobby area is also really handy if you have children. We had our toddler with us for a few hours and they have a great kids room that you can actually see instead of hidden somewhere down a hallway. We are so happy with the experience we had here. When it comes to buying my husband a car, we will start with AutoNation!

Love this group.. This is my 3rd Subaru I have purchased from this dealership.

Everything went smoothly, and we are enjoying the vehicle.

I enjoyed my experience working with Patricia Hawley at AutoNation. The Legacy I am driving is great. Lots of legroom and space. It drives like a dream. This is our second Legacy since 2004. Our first Legacy just went over 264000 miles and still rides great. No major problems at all. I'll recommend AutoNation to anyone that wants a great car and good people to work with.

Jordan Lollis was very attentive, but not pushy. He was very knowledgeable about not only the Subaru Forrester, but also the Honda CRV and Toyota Rav we were thinking about (& took us to see), and able to answer all our questions. We ultimately chose the Forrester and love it!

I have been shopping for my new Subaru for quite some time. I test drove many of the new models, trying to decide which car best met my needs. Jordan was awesome, answering all of my questions, and taking many test drives with me. I finally decided on the Crosstrek, and we were able to close the deal easily. I love the Costco Buyers Program. It lets you focus on the car buying experience, and not have to worry on the pricing. Thanks you Autonation, and especially Jordan.

Abby greeted me on the lot and was very willing to help me replace my worn out Honda. She has excellent knowledge of the inventory on several lots and was helpful and accommodating. Abby is very familiar with the features available for the different model years. She patiently walked my wife and I through driving several used models. I would definitely buy another vehicle from her. The closing of the deal was smooth. Gail, the Sales Manager ensured that we received the extra keys that were a part of the contract. Scheduling service is very easy and the waiting area is comfortable and bright. The dealership is committed to taking care of my family as customers. AND they wash the car when it is serviced. 2011 Subaru Outback 2.5i Wagon 5000 miles in 40 days and we love our car and service. Ben Elder

I have owned 7 Subarus- purchased from various dealerships - but this purchase was the most satisfying yet. The salesman was personable, knowledgeable , low-key, responsive and pleasant.

Had a great experience shopping with Matt Gipson! I hadn't car shopped in almost 10 years and he made it painless for me and answered all my questions! I'm so happy with my new Subaru Impreza hatchback!

Been looking at these for awhile for my Wife, Appleway Subaru pulled it off nicely. Thank You Jordan, Keith and Matthew

I found the Autonation dealership in Spokane Valley to very focused on customer satisfaction in their new facilities. They really want your business longterm. The free car washes and windshield wipers are nice draws to keep you coming back after the purchase. I had been receiving service on two cars for years there when they were a Madza/Subaru dealership under Apple. They also have a body shop that is State Farm insurance certified. With their new facilities, and under Autonation, They seem to want to step up the service. So I bought another Subaru from them. They gave me a very good trade-in deal over another dealer.

Carl Washington sold us our new Forester. He was low key, put no pressure on us and made the whole process enjoyable. He worked hard and went the extra mile to get the car we wanted. When and if we are ready for another car, we will definitely be seeing Carl.

Doug was fantastic, from answering questions, to getting to know my husband and I and what our priorities were. It felt like getting to know a new friend, and not buying a new car. We couldn't be happier with our experience!

this is my second time purchasing a car from a donation and again I am completely satisfied with every part of the process! I had called and talk to Joe about finding me the perfect car and within 2 days I was driving it home at the price that I wanted....plus with a warranty from their company! What could be better?

The service worker was beyond rude, even yelled at me. I expressed a problem and he had an attitude of can't do anything...not even willing to ask or check on the matter. Worst service experience I've ever had. Even giving one star is too much.

Mike Libby was our sales person . When we went in to see what they had at Subaru automation mike immediately found us and asked if we had any preference. We let him know it was a Subaru vehicle. He was knowledgeable in the differences between them he was not pushy he let us the differences gave us brochures to look and compare. When we returned Mike Libby toke us thru the steps to purchase. We have been impressed by all the people at the dealership. But Mike was great . We brought our daughter back to talk to him although he was off a very nice young lady named Patricia Holly who helped her get herself into a car also. Love my outback.

Best buying experience we could ask for. Makes you want to return every time its time for a new. Very knowledgeable staff that if they didn't know the answer they get the answer. Never aggressive or rude....can't say how much as a consumer that means. Thanks. It makes us enjoy our new 2015 Forester even more.

5 stars in every category! Very painless process. Enjoying driving again.

mike was awesome salesman , he was very helpful on helping me get the car i wanted,love my new car,best buying experience i have ever had

We are so happy with our beautiful new Subaru Outback. It was quite the journey to finally drive away in the car we wanted, but our amazing salesperson, Patricia Hawley, was with us all the way. She went above and beyond anything expected to see that we were satisfied. Everyone at Autonation Subaru of Spokane was polite, helpful and supported a smooth purchase. The Outback is comfortable, fun to drive and has a stylish interior and great features. We hope to drive it for a very long time, and go back to the same dealer when we are ready for our next Subaru.

Tricia at Auto Nation helped us lease a new Forrester. She was very patient waiting for my hubby to ready to commit and stayed in touch just the right amount. I recommend her highly! The downtown subaru dealership was not very helpful when my husband went there to inquire about a new lease.

I had a bad experience when this dealership was owned by Appleway. That seems to have totally changed with new ownership though. I totally researched my Outback and had a surprising pleasant experience with Mr O., the sale man. He was a straight shooter, candid, helpful, and refreshing to find this salesman really knew his product! There was minimal pressure to add options, or otherwise pad the price by him. We used the Costco buying plan ($475 under dealer invoice). I would give 5 stars but another manager "forgot" to credit the $475 which I had to bring to their attention. Also, the closing agent ("finance man") did go through soft to medium pressure tactics for additional warranties, etc despite my polite refusal at the beginning of the encounter. I still would go back here if I had to buy another Subaru tomorrow.

Was looking for a Honda CRV but ended up falling in love with a Subaru Forester. The vehicle is great but the service was the best. Patricia Hawley helped me through the online service at Spokane Valley Auto Nation. She quickly answered all my questions, and explained the Subaru Foresters features and benefits. She was more than willing to work with me on the pricing I was asking for. The purchasing process was exceptional , making the over all experience rewarding . So if your going to buy a Subaru make sure you go to see Patricia at Spokane Valley Auto Nation.

The whole purchase process was quick and easy. I even got a great deal on a car that is very difficult to find. Go see them if your in the market for a new or used Subaru. They will take care of you, even after they sell your car!!!

I have bought my last four Subaru's from Keith at AutoNation Subaru in Spokane Valley and I always get great service. I highly recommend Keith to all my friends.

Did most of it on line. Easiest car transaction I have ever made.

What a great car buying expierence!! The sales department and support staff are Friendly, customer oriented, knowledgeable and not pushy. Wonderful cars too!! AutoNation will be our first stop in car buying from now on. We totally recommend them.

When the wife and I went to Auto Nation Subaru we were going to just shop! We had met the salesman Chad Fairchild several months ago and told him we would contact him when we were ready to start looking for a new car. I contacted Chad ahead of time and explained to him that the wife and I were having knee, back and hip problems trying to get up into or out of our Dodge Ram 4X4. Made an appointment to meet Chad, he had a 2014 Subaru Outback for us to look at, we found the seats a little to low for us, he brought out a 2015 Subaru Forrester that has higher seats. We tried them, liked them took it on a test drive, decided that was the car for us. Love the ease of entering and egress, the driving is wonderful. Chad explained everything took his time to be sure I understood all the gadgets. Matt the finance guy was a pleasure to work with and was very helpful. The entire staff was very friendly and easy to talk to. Thanks Chad and staff we love our new Subaru Forrester Premier. Rod: I may not always be right but I'm never wrong!