Very friendly sales people. Provided lots of help and answered all questions very clearly. Offered help after my purchase-(which I used). Facility is sparkling clean. Could not ask for better service.

Everyone at this location were more than wonderful. Both sales reps that helped me in purchasing a new crosstrek and the finance team . Will definitely be referring friends in need to this location. The process took some time due to some hiccups however everything worked out how it was supposed to be. .

Nathan was awesome. Very personable and made the car buying experience easy. He answered all of our questions and explained each question thoroughly.

Very friendly and knowledgeable making me feel confident and comfortable with them working on my car.

I had a great experience at the dealer. There are very professional, they know what they are doing, they are honest and puntual.

Super friendly! Really fast and efficient!

Andrew did a great job getting us our 2022 Crosstrek Subaru. Andrew, Gail, and Chase made sure everything was correct and thoroughly complete. Thank you.

I was not very happy with the service I received. I got charged more than I needed to for services. And there were a lot of rude people. Some of the front desk people were unhelpful when I would ask questions. I will not be returning to this place.

My experience at Autonation Subaru was completely different then any other car purchase in the past. Communication was prompt. My sales person, Colin, was thorough, flexible and genuine. All of the staff were personable and attentive, but not in the “sleezy car salesman” way. The concerns I had about the vehicle were minor but were all addressed. Colin had the service tech take the car to the service area to check the alignment and adjust as necessary. Colin took the time to show me how to use all of the technology features in the car before I left and even filled up the gas tank! Two days after purchase, multiple service lights turned on. This is where all my red flags went up. I called Autonation. The service gal had me bring the vehicle right down, they gave me a loaner car and resolved the entire issue with no charge and only slight inconvenience on my part. There was no argument, no cold shoulder and no pressure. I am completely impressed and will return if I ever have another vehicle need.

I recently purchased a car and worked with Josh during the process. He was very kind, knowledgeable and patient. He was honest and never pushy. I appreciated his help so much!

If your looking for a used vehicle go somewhere else! Tested a used car today, it had some problems but it could have worked. I always check Kelly Blue Book which said the car is worth much less than the asking price. This dealership has a shelf of Kelly Blue Book awards for excellence. I mentioned the problems and the blue book price and made an offer accordingly. I was told that they do not acknowledge Kelly Blue Book, they will not counter offer, you pay their extremely high price or you can walk, needless to say that's exactly what I did, I walked out! Never have I been told that there is no barter on a used car until today!

Always polite and thorough.

Pretty good customer service, with good understanding of their own products

I've had nothing but good experiences with AutoNation Subaru in Spokane Valley. We've bought a couple of cars from them and have had most of the routine maintenance performed by them.

Steven did a great job for my sister. Michael helped as well. My sister is greatful.

Fantastic experience trading in and buying a new car. No pressure, kind and attentive staff make this an awesome place to buy an awesome car.

I was pleased with the whole process of getting my subaru outback serviced here. I had to have head gaskets replaced and a few other minor repairs. Nathan was helpful and honest explaining my options before I agreed to the work -- he didn't try to sell me on every little thing. The price was fair and slightly below what he quoted me. They also included a free rental while my car was in the shop for a week, which was convenient and appreciated. My car runs great now and they back up their work with a year warranty. I will take it to them again if I have any other issues.

My 2022 Subaru is my second Subaru and I have to say very loud Tyler W is the BEST! I don’t consider him as a car salesman he is a friend now, he sold me my first Subaru and that’s where our friendship began. Everyone at AutoNation Subaru makes you feel like they have known you for years there’s none of that “desperation” salesman pressure! Everyone I have interacted with there is so down to earth and very authentic from start to finish . Thank you Tyler , Sam and Chase !!

Very knowledgeable and helpful in getting me educated on my new car!! Very friendly and fun atmosphere I can’t wait to use your services in the future!!

Love my new 2022 Crosstrek. Great on the road experience, comfortable ride and enjoy all the features. Subaru Auto-Nation Dealership was great to work with! They treated us like their top customer. Every person was courteous, honest and customer service focused during the entire buying process.

Great job and quick

Excellent sales and customer service

Finance guy Michael who’s now a SALES MANAGER scammed me out of thousands of dollars in finance. I asked for gap insurance only and he threw on 11k worth of additives and when asking for refund the GM told me to “fuck off” saying his finance guys don’t cover papers which they do. Disgusting place and full of dirty scammers if you wanna get scammed come here!! Scamming as a corporation is disgusting and they should be punished for their actions.

Service...updating my review...we had our car serviced...they did a great job. Nice work with our family of Subaru's... OK - We bought another one! Nathan helped us buy an Ascent!! Love, love, love it!!! Thanks!!! Nathan was great by the way...go ask for him...or Jon... Great service and experience! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!

I like Michael in the service department. I trust his advice about my 5th Subaru. I live back a very challenging road and Subaru’s have always gotten me home.

Andy was awesome. I tried to buy Forester at AutoNation In Seattle and pay to have it shipped to Spokane. They keep me on the hook for two days and then gave me some Weird excuse of why they couldn't ship it to me. Went to auto nation in Spokane valley to look at a different Forester and told Andy about my experience. He talked to another employee and they said they could get me the forester in seattle. 1 week later it was in Spokane valley. I came in same day it arrived and purchased it. Everything went smooth. Looked exactly like the photos. Very pleased 👍🏻👍🏻

These ignorant people sold a Subaru out from under my daughter. We arrived to sign for it but sold it the night before VERY RUDE! broke my daughters 💔 😪

I had a great experience with AutoNation Subaru. I came in on a busy Saturday and worked with a few people that were attentive despite the rush. Fortunately, I knew exactly what I wanted and had reserved the vehicle online. They were very helpful as a team, helping me while also finding someone who could dedicate their afternoon to my needs. The combined experience of the staff was astounding with one sales manager boasting 20 years at the dealership. I worked mostly with Tyler. He was friendly and knowledgeable about the vehicle which made me confident in my purchase. It was long and tedious, as you’d expect, but at least there was good conversation and I came away with exactly what I needed. Thanks guys!

Good, but took too long for car wash.

Recently was fortunate to lease a new Subaru Forester from Auto Nation Subaru in Spokane Valley and wanted to share my appreciation. This was during the pandemic and most dealers had zero new car inventory and they made the shopping process so easy and provided me with as much info as I needed without any pressure or pushiness. And my first new car service experience with them at 4 months was a breeze to schedule and the wait in their very comfortable customer waiting area felt like I was in a lodge! I highly recommend these folks!

Very cordial fast service would recommend for service and buying a car.

Purchased my first Subaru here. Great experience, they worked with me to understand everything and obtain it in my price range. Get my services completed here and even when my window broke, they helped me through the process. Great customer service. They are like another family. Thank you all for making me feel comfortable and helping me take care of “Little Lucy” (2021 Crosstrek plasma pearl yellow).

I had to traide my vehicle in because the transmission went out on it when i was 600 miles from my home. I purchased a WRX from here on the 15th of April with only 85,000 miles on it. With me driving it less than 2000 miles and 45 days later the clutch needed to be replaced (not covered under warranty) After the Subaru dealer in Oklahoma pulled the transmission, I was told that it had to be completely replaced. Luckily I did get a warranty to cover the transmission. The salesman lied to my girlfriend and I telling us he knew the previous owner personally and he worked at that store, plus he took so much care of it. WHAT A JOKE!!! If it wasn't for a warranty from the company I would have been out 9000 on a care I just paid 19000 for. Do not go here if you want a quality used Subaru.

If you buy a vehicle that needs a small repair and you negotiate having Subaru repair it, don’t expect a call to schedule or for them to schedule right away. You will need to take the lead on it. Also once they have your vehicle they will not tell you anything until it’s done. The quality of the work is outstanding that’s the only reason for 3 starts.

Excellent service,way better than the downtown Subaru dealership. Colin was a breath of fresh air,no high pressure,just worked with us and walked us through every step along the way.

Smooth ordering process, great communication, and easy salesmen to deal with. It was a pleasant experience!

At first they were great but the day after I bought my car there was engine issues and I went in to get it fixed and they said to wait until it happens again. It started sputtering again the next day but because the check engine light wasn't on they didn't know what to do. The engine light came on and I pulled the code myself and gave it to them and was told someone would contact me. After a week I didn't hear anything and so I emailed them again and nothing. I have called twice and emailed a handful of times and everytime they say they will speak with their manager and get back to me nothing happens. Today the car sputtered again at a stop light and then barely would speed up and the check engine light started flashing this time. I'm starting to think they know the issue but they don't want to fix the issue and have been pushing off fixing it until it is out of warranty.

Nothing but good new pleasant people fast service

Good customer service and quick turnaround. If the car was complimentary washed or cleaned and fluids topped off during the multi-point inspection it would be a higher rating. I would recommend others to utilize this business for their Subaru needs.

Completion of oil pan leak repair was delayed due to getting the correct parts, which was not the service dept's fault. However, I was delayed for over 2 hours when picking the car up because the service tech did not complete the repair when he said it would be ready. This is the first time this has happened with this dealership, since every service in the past has been on time and completed on time. I'm giving this one a pass because I believe they are shorthanded and the tech was probably being pulled in several directions. I still think this is a superior dealership and will continue to go to them for my service needs.

Service desk was nice, buy it took a week for then to look at what I told them to look at in the first place just to tell me it's probably what I told them to look at in the first place. Tried to ask for more money to look into it then quoted me $4300, for a short block, for "worst case" and that isn't including potential more damage or heads. So not worse case, I found a long block for 2600 even with 1000 for labor it would still be a lot less and better in long run.

AutoNation Subaru staff goes above and beyond expectations when it comes to helping someone. Jeff Gerken, Gail Swensen, Brian and Josh were all great along with Cole. I could not have ask for a better team to work with.

I am comfortable bringing my car their for service. They are friendly and efficient. I also find them honest and fair

Everyone was very professional, nice and helped me get the perfect car for me. Great communication skills from the guys helping me.

Finding the car I wanted was impossible, so I ended up ordering one. Tyler, Nathan, and Andy were all very helpful at Autonation Subaru. Tyler and all the men I interacted with there didn’t talk down to me. I was treated with the same respect as any man would get throughout the process. During the shopping phase of my car search I experienced disrespectful attitudes toward women buyers at other car dealers, but the people at Autonation Subaru were all incredibly respectful, friendly, and helpful from the start. Nathan was excellent at giving me answers and helping me understand the current car market during my first foray into the car shopping nightmare that is happening post-pandemic. Tyler was responsive when I called and knowledgeable through my more than two month wait for my car to come from Subaru. Chase was easy to talk to, understanding, and flexible about my needs and wants during the paperwork signing. All the people at Autonation Subaru are amazing. I don’t say that lightly because I really don’t like car shopping and buying…but if you have to do it (and you are female!!) these guys will help you get through it!

Great service!

I enjoyed Tyler, our sales guy. He was fun to talk to and genuinely interested in my family and our needs. They gave us a no-nonsense price and communicated with us throughout the purchase and delivery process. They didn’t hide any fees or try to trick us into spending more money with them. We’ll done.

My salesperson, Keith made the purchasing of my new 2022 Subaru Crosstrek a very positive experience. Very awesome the friendliness, and way I was treated by Keith, and Gale. I highly recommend Auto Nation Subaru.

I purchased my 3rd subaru from Tyler & AutoNation Subaru this week and I couldn't recommend these guys enough! They take care of you to ensure your needs, wants, and goals are met. I highly recommend using them for all your Subaru needs.

It's always tough to be without your vehicle while it's being worked on. However, this was definitely worth the wait. Trevor & his team took great care of me & my car. I highly recommend. Thank you, all!

If you are looking for a dealership that wants to take care of you, definitely consider coming here! They care more about the relationships they build with consumers than any other dealership I have walked into and that I think speaks for itself. Keith Moors and Gail Swensen are outstanding from start to finish and their passion for Subaru will convince you to get into one and never look back. Thank you for all you have done, rockstars!!

Very good service. Checked everything out AOK. They loved my service dog.

Excellent staff, efficient service and great professional expertise. I recently bought a Subaru and took it to get serviced. I was surprised how quickly they were able to do an Oil Change and multipoint inspection! It’s also incredibly helpful for me that they open at 7am. Makes life a lot easier.

I would have given five stars for service, as I came in for an oil change, which is exactly what I received. HOWEVER, this is the first time I have ever taken my vehicle to a dealership that I was given back my car without it being cleaned. Or even offered to clean it. I was traveling and my bug covered windshield was dirty to the point of being dangerous to drive. I was so surprised to get it back as filthy as it was. I had to go find a place to clean it up. They should have at least offered. Won’t go back. I could have gotten an oil change elsewhere for half the price and know I still have to find a car wash.

Bought a 2022 Subaru Crosstrek Premium 6spd manual. Whole process was super simple and feel I was very well taken care of! Seems like a pretty solid group of people running this dealership! I knocked one star off because I noticed a dark smudge on the headliner while driving home. Not that it’s life altering but headliners are really touchy about cleaning, and have the potential to cause more harm than good when you start messing with them! Just feel like a 2022 in 2022 bought new, it should have been caught! Other than that… I wouldn’t hesitate for a second, to purchase future vehicles through AutoNation Subaru Spokane Valley.

I was shocked that this time I was charged for labor for rotating my tires (had my winter tires swapped out for my regular ones) and also got Charges for a hub bolt. I have been coming here for over 7 years and never charged for labor for rotating tires or hub bolt as you are the only facility that has ever done work on my car since I have owned it. Plus the tires I have on my car we’re purchased from your place. I will for sure talk to the employee next time I come in so am not charged for this again.

I bought a new car from them in 2018 it has had an intermittent problem with the lift gate since it was new then after two years the battery just died so they replaced it 8 months later it was dead again and I had to have the car towed into the shop they replaced it again and 3 months later the battery is dead again and they are telling me it's all because of the lift gate control module that now 4 years later I have to pay $100 deductible to get it replaced If you can go somewhere else to get your vehicle worked on do it

Been going here with my suburu since we got the car (about 5 years) and the work is always done top notch. Definitely allow for some time as it often takes a bit longer than they say it will. But the customer service is always very good and very friendly. Prices are competitive.

I was pleased with the salesman, finance manager and service department teams. What I'm disappointed about is the folks they hire to fix the flaking paint off the wheels of my GTR and the Tire and Wheel package they sell. After purchasing the vehicle they had my wheels repainted by a mobile shop, when I got them back they weren't perfect but I wasn't trying to be nit-picky. Flash forward a year, wheels are flaking in same spots that got repaired, no its not curbrash, and the tire and wheel package they sell wont cover it because they weren't in a incident that created the damage. Super disappointed in the package and 3rd party they use for wheels. Update: Purchased the Windshield protection package, currently I'm trying to use it. I've called for 3 days in a row without being able to contact someone about if the package is still good or how I would use it. No returned calls for my voicemails. Looks like I got scammed out of more money and I'll have to pay out of pocket to get my windshield fixed. DONT BUY ADDITIONAL SERVICES or "PROTECTION PACKAGES"!!!

Nathan was an amazing sales man for my son first time purchasing a car. Helped get him in a great car. And great loan rates!

The staff there is very friendly and helpful. The service done on my vehicle was done to my satisfaction. The shuttle service to take me to work is also a plus. Will definitely use them again when my car needs to be worked on.

I am 72 years old & have purchased 36 new vehicles over 51 years. Cars,trucks & rv;s. This was the BEST purchase I have ever had. i did my research & in the past have owned Subaru's & we knew we wanted a Forester. After going to the auto show we knew the model we wanted. We chose the Forester Touring model with pkg. 41 & it gave us all that Subaru offers. What a amazing automobile! We had stopped 2 years ago to just look & we met Brian Moreland. i asked for no high pressure sales tactics & i got none. When we went back to purchase on 3-17-2020. Brian was still there. They had our color choice & model so we purchased the car on the 18th. During the process we met the sales manager Gail Swensen, Jeff (GM), & Andrew Watson (Finance & closing). This is a team that knows how to treat a customer. In addition, I traded a car in & received a fair valuation. We were treated openly & honestly. This dealership really cares about taking care of the customer. They delivered the very best service we have ever received at any dealership.

****BE AWARE!!! STAY SWAY FROM THIS DEALERSHIP!!!***** This is the absolute worst experience I have EVER had at a car dealership. I was sold a 2020 Mitsubishi Outlander. Was told it was AWD - it was not. 3 weeks into having the car it had minor issues (belt/pulley). I scheduled an appointment at the facility only for me to arrive at facility for them to tell me they couldn't service it because they didn't have the Mitsubishi tools. They sold me a subaru warranty which is essentially null and void as I have a Mitsubishi and they don't have the tools to work on my car. Then on top of it all, they sold me a 10 year, 100,000 vehicle warranty and never put it in my name. When I went to get my vehicle serviced elsewhere I was unable to get it fixed because they never transfered the warranty to my name. I have tried to reach out to three managers, two sales managers (Micheal & Gail), and the GM (Jeff) Noone will respond to my calls, texts, or emails. I have NEVER experienced such poor customer service in my life. I will NEVER return and will tell everyone I know to avoid this place at all costs. It is an absolute joke.

Great service. Honest prices!! One of their staff took me to run an errand while I was waiting on service.

Car is fine. But it was oversold. Salesman and finance guy misrepresented car features, electronics and cabin tech. Deliberate or simply lack of knowledge, unclear. But would have appreciated a bit more honest/knowledgeable sale.

Jesse and Tyler made selling my car amazing and Tyler is in the process is helping me get a lease and I wouldn’t go anywhere else with how this process has went. If you need anything with sales he is your guy!!!

Loved my experience! Sam was absolutely awesome. Found my forever car!

Do a great job servicing my car every time. Front desk is very friendly and helpful.

Bought my 2018 Subaru Impreza here in July 2021. I will say that my sales person was very uneducated and made promises he couldn’t keep. This employee was let go months after I bought my car, seemed very shady considering I was having issues from the get go. Months passed, conversations had with multiple people, and I will say that this place sucks at communicating. No returned calls, no reaching out. Well my engine light came on this past January, months after I had been trying to get them to work on my vehicle. Despite all of the BS, Michael took the time to address my concerns. $1500 in repairs was practically covered, it felt like they had owned their poor communication in the past. I love my car, but if it wasn’t for Michael handling my situation professionally I would give this place 1 star. Thanks for taking care of your mistakes.

First problem, I called the service department and asked what it would cost to replace my battery. Apparently I wasn't specific enough, and my bill ended up being $50 more than what I was quoted because they didn't include the labor. But that was the least of my aggravation. I had made an appointment to have the work done, and was told it would take around 30 minutes. An hour later after hearing nothing, I went up to check with the rep and was told they were working on it then and it shouldn't be much longer. An hour later when I was finally informed that my car was ready, I asked why it took so long. I was told that several other cars came in right before me so it ended up taking longer than expected. When I complained that I had made an appointment specifically to avoid such a problem, I was told that they are short staffed and just can't get anyone to work. This was the same excuse I got when I had a vehicle in many months ago and it took much longer than i was told. It seems to me that if you know that you are short staffed, let people know that in advance rather than letting them sit for hours in the waiting room. And if you have an appointment coming in for work, make sure you have someone scheduled to do that job rather than putting them on drop in jobs and letting your appointments wait. On top of everything else, I couldn't find the email offer that you had sent me for a discount on service, and was told that if I wanted, she would make a note in my file to give me a discount on my next service. I informed her that it probably wouldn't be necessary because it was extremely doubtful that I would be coming back again for service. As this was the 4th vehicle I had purchased from this dealership, I had expected to receive better results, but I guess that is a thing of the past. I hd always heard that it was a good deal that would get you to buy, but great service would keep you coming back. Apparently this corporate dealership no longer believes in this!

I was not kept informed of what was happening. I had to ask after more than an hour only to find out that my car was ready. Did not get copies of the paperwork. I forgot to ask and it was not offered to me.

Quick friendly service! Not so easy to find these days as everyone is short staffed they nailed ot

Rip off and over priced

The salesmen and management are extremely rude and pushy. I do not recommend.

Their customer service is not up to par. Very rude people. I do not recommend going here. The salesmen push you into vehicles even tho you don’t like them. Then they get mad when you want to test drive something else.

The salesmen was extremely rude to my wife. I was blown away that he would talk to a women like that. Then he was being rude to her while she was driving a manual taunting her saying that women can’t drive manuals. So not only is he rude, he’s sexist too.

dishonest and rude salesman

Sam Shulkin was awesome!! Easy to work with and great communication. He made sure to explain the buying process in simple terms and helped me make the best decision for my situation. Highly recommend the sales team and the management was transparent as well!

I’m just gonna post the pictures and let you guys figure out why I wouldn’t even give them 1 star. Absolutely ridiculous. Screen shots are from one of their car salesmen who was extremely nice to work with. Until I declined their offer on this car. Pictures are of the car that I wanted to buy. Business card is his contact info and name so you don’t go to the same dou**bag.

Lube guys take great care of my SBox

I’m just gonna post the pictures and let you guys figure out why I wouldn’t even give them 1 star. Absolutely ridiculous. Screen shots are from one of their car salesmen who was extremely nice to work with. Until I declined their offer on this car. Pictures are of the car that I wanted to buy. Business card is his contact info and name so you don’t go to the same dou**bag.

Horrible customer service. Tries to scam people by overpricing vehicles clearly worth less. HIGHLY DISSATISFACTORY SERVICE!!!

I heard they eat babies in the basement there

do not go unless you want to be ripped off

First off the staff was super rude, not helpful what so ever the selection of vehicles was horrible. The vehicles we did test drive had issues as welll just a very poor experience here.

He tried to touch my n sac

Absolutely the best car sales team around! They went above and beyond to get me into my dream car. If you are looking for a great care with a sales team that cares about all your wants and needs, don’t waste anytime heading down there! Ask for Lucas he’s the absolute best!!!

Absolutely the best car sales team around! They went above and beyond to get me into my dream car. If you are looking for a great care with a sales team that cares about all your wants and needs, don’t waste anytime heading down there! Ask for Lucas he’s the absolute best!!!

I ordered a ascent. It took a bit to get it but when it came in and when I went to get it everyone was very friendly. It didn’t really take to long to get everything taken care of. This is the second car I have gotten from them.

Techs were very courteous

Weeks have passed and no contact from them! DONT BUY FROM THEM. They lost our keys when we went to get our car appraised that we just bought from them and needed a larger car. No calls back. No replacement of keys. We signed to get rid of the extended warranty they sold us and NO refund of extended warranty. I was in contact with a manager and then they stopped responding. They never replaced the keys.

I had made an appointment for 10am, it took 30 minutes to get checked in and the front desk service staff did not acknowledge my presence for that 30 minute period of time. It seemed like there could have been more efficiency as well as a higher standard of basic customer service.

I bought my wife a 2021 Subaru Forester Sport thru AutoNation Subaru and it was one of the best dealership experiences I've ever had. I had also bought our Sequoia from AutoNation Toyota a few years back and it was also a great experience. I would highly recommend AutoNation in Spokane Valley to anyone.

Thanks so much!!! Brenden made the whole experience pain- free. He was easy to talk with and I didn't get that apprehensive feeling you get when making a major purchase. The whole team was polite and helpful. I will recommend that everyone request Brenden as their salesperson. I haven't regretted buying my Fiat even once. And I usually second guess myself every time I buy a car.

Service appointment for an oil change. Staff was friendly and helpful. Service was done in a timely manner.

Tyler was fantastic to work with. Very low pressure, highly informed salesman. The whole staff laughed and joked and visited with us during the car buying process, and we felt very respected and valued. My new 2022 Crosstrek is perfect, and was sold at the perfect price point, which was less than all the other subaru dealerships nearby. Will not go anywhere else in the future.

Working with Tyler was fantastic and the price on my new 2022 Crosstrek was spot on—infinity more fairly priced than all other lots in our area. No BS, just a friendly guy helping us get into an affordable, reliable car. The staff was exceptional, as they laughed and jokes with us during the lengthy car buying process, and they offered low pressure, but high information interactions.

Took our Forester in for an airbag recall, service during the replacement was ok, but when we got it back, it was missing the controls for the side mirrors (leaving a hole in the dash) and there was no airflow through the center console vents. Taking it back this week to be addressed, but what an inconvenience - and not a great first impression. :( EDIT: the dealership contacted me, drove out to pick up the car and fixed the issues. Nice recovery 👍 updated to 3 stars

Bad experience from the start - they took two weeks to replace a battery, do oil change, and rotate the tires on a fleet vehicle. Multiple calls back and forth; they obviously have no idea how to service a fleet vehicle. I'd never take my personal car there.

Buyer beware do not do business with this dealership. We bought a car that has been in the shop since we got it (almost a year).The service department has no communication we have been trying to get an update on our vehicle for a week no return phone call. I don’t wish anyone go through what we are going through with this car and dealership.

Did not take no for an answer and insisted that they knew what was best for me. Extremely disrespectful and pushy staff who came to my car after I had denied their offer and left to tell me I was wrong about another dealership and I should be careful.

I come here because of best pricing and there accommodations for long waits. Always helpful and friendly staff!

Fast and friendly service, and more than expected customer service with having the kids around for this trip.

Bought a 2018 Subaru Impreza from them and I absolutely love the vehicle. My check engine light came on and I took it in to get looked at and get the oil changed. I left and later that day my check engine light came back on so I made a new appointment. When I went in for the new appointment the service manager put me in a loaner vehicle so I could get back and forth to work. Not only did he do that for me but because I came back for the same issue he took care of the deductible as well. This is a super great place to buy a vehicle from and I wouldn’t hesitate to buy another vehicle from them again!!

I went in to look at a used impreza here, I wasn’t 100% sure because of finances. I have been screwed over by dealerships and salesmen before, but the salesmen at Subaru were nothing but amazing. They listened and understood what I needed and they got me into a car that I never thought I’d be able to own at this stage of life! They have been accommodating even after the purchase!

Shayne was helpful and personable as she gathered information before the appointment and after the work on the car was completed. She even escorted me to my finished car. My only complaint was when I called the day before, it took 3 calls to talk to someone and find out how long my appointment would be. The voicemail was not answered, but once I got a person, she was GREAT.

I discovered the quality of a Subaru when I purchased my first CrossTrek years ago. I discovered as well the ease of dealing with the professional and courteous salesman, Keith Moors at Autonation Subaru in Spokane Valley. No wonder I returned there last week to purchase my next Subaru and enjoyed the same great experience.

Seriously the best car buying experience I have ever had. Everyone involved was extremely informative and very pleasant. What a great place to work with.

We had a fantastic experience ordering our new Subaru and wouldn't hesitate doing business with AutoNation in the future!

Came in for a service of oil change and tire rotation. Waited in service waiting room for vehicle to be ready. Coffee, Tea and bottled water were available. Car was ready in a little over one hour and it had been washed. Very pleased with service.

Autonation Subaru Spokane Valley is the best they take care of their customers and follow through on their promises. Another reason I prefer them is because they are not in the middle of the city. They have a clean and respectful facility.

Easiest experience for my family. Didn’t sit around all day and didn’t have to do a bunch of back and forth negotiating. Gave us a fair price for trade in towards our new car. Thank you!

Uninformed and inflexible. Tried to sell my deceased brother-in-law's vehicle to them. Had all the necessary court papers. Due to the fact AutoNation uses a third-party vendor to pull together all their documents, they have very little control over anything out of the ordinary. Waited nearly and hour while the docs were prepared only to learn they could not purchase the vehicle. The only reason given was the vehicle had a loan on it in the decease persona's name. Many vehicles have loans on them and I had all the paperwork allowing the proper transfer of title. Save time and head across the street to CarMax. They do everything in-house. Exact same facts presented to them...and it was no problem. Would give 1 star but salesperson Jesse was very nice and got absolutely no support from spineless Brian.

Bought my car on February 6 and it was a great experience. First off they picked me up at the airport so I did not have to pay for an Uber. We got to the dealership and my car of choice was ready to go for a test drive. I did end up buying it and the experience continued, they were not pushy or putting pressure on me. It was a smooth buying experience and I highly recommend them for your vehicle needs.

During an afternoon conversation a salesperson at AutoNation Subaru Spokane Valley assured me, by using the vehicle ID number, that a particular car on their website was in fact at their dealership, and available for sale. The salesperson sent to me a two-day reservation link that included the VIN number, and I reserved the vehicle to purchase the following morning. When I arrived at the dealership at time of opening the next morning, I was informed that the car was not available, but other models, colors, etc. were available for purchase. Typical bait and switch tactic.

Professional, friendly and solid service. I've had three cars through Autonation and have always been happy with them. I recommend Autonation to anyone I know looking for a vehicle.

My husband and I bought a 2020 Subaru forester from them, their service was outstanding and they made us feel like no other dealership has, we enjoyed the experience so much we told a friend of ours about them and she went down with cash and bought a 2010 Subaru and she's had it for a year, it has just under 160,000 miles on it and she hasn't had one single problem with the car. After two or three years of her getting one lemon after another she will never go anywhere else. Auto Nation Subaru took care of her and we all will never go to another place again.

These guys have crushed it twice for me as far as the car buying process is concerned. Absolutely awesome service, I have purchased two brand new cars through them and I honestly wouldn’t go anywhere else. Very laid back and knowledgeable people work here.

I just purchased my second brand new Subaru with AutoNation and once again they were awesome to go through. They made the process of ordering a car painless for me considering how difficult the market has been lately. I don’t think I would go through any other dealership.

Tried to come in to discuss a lease. The person I was working with was super incompetent, and kept giving me wrong information. He was a nice kid, but knew super little about leasing. Ended up making a deal at another Subaru. I would not recommend this location. Felt deceptive.

By far the worst experience I have had with this dealership. We brought the car in to get a leak fixed on a Tuesday and then they told us it could not be done until the struts on the hood got fixed so we said okay let’s do it. Part did not come until Friday which with covid is understandable but the car did not get done until Tuesday of the following week. When we went to go pick up our vehicle the windshield was cracked. They said “I don’t know how we could’ve done it” and only offered to maybe pay half. I told them to send us a quote and call us so we can discuss it more but haven’t heard from them. I am so annoyed to have a cracked windshield now and for it to be cracked at the dealership. I just want my windshield fixed and it should not be coming out of my pocket since we just paid them over $1,750 and came back to a cracked windshield.

UPDATE 2.9.2022: Another month passed and no one has taken our complaints seriously. Thank you for publicly acknowledging my review, but you haven’t taken the time to fix this issue with me. ORIGINAL POST: Went to get our car appraised and they lost our keys. It’s been over a month and no replacement. Horrible experience. They’ve ignored my wife multiple times when she has reached out. Worst experience ever. First how did you lose keys, careless. Second, they lost them and don’t care to make sure they are actually replaced.

Ken and Mike were extremely helpful and made the process super easy. I’ll definitely be coming back for a purchase in the future.

Best car buying experience I've ever had! Keith Moors is wonderful and was a pleasure doing business with him and all of AutoNation Subaru. I Love my new Crosstrek!

I went in to order a new Subaru, and my salesman, Sam, was extremely helpful. He laid out all of the details and costs before I signed off on them, and the experience was completely transparent and honest. I am very happy with the experience I had, and I would highly suggest anyone looking to shop at Autonation Subaru ask to work with Sam.

Good service but very expensive. Tried calling on another service question but could not break thru the recorded messages to talk to live person after 6 tries.

Best car buying experience I have ever had!

Great Dealership... all staff personnel are courteous and professional, and worked diligently to resolve any difficulties in our purchase of a new Subaru, all to our complete satisfaction. Thank you! Follow-on service has been mostly good, with solid effort by the management to ensure any issues were resolved. They stand behind their work, even when the occasional hiccup occurs! Thank you!

This place is the worst. They charged me almost $200 for an oil change and a $10 air filter. This was the 3rd appointment where they have not had my recalled fuel pump and have let me know it is impossible to do better and that I will just have to keep bringing my car in and hoping they have it. I asked them to make it so I could set the clock in my car and was told “it’s only off by about 40 min” as if it’s unreasonable to want to be able to set the clock.. and they have a bunch of teenage girls with zero knowledge of cars working the front desk who are the only line of communication between the mechanics and customers.. this place is a scam, don’t bring your car here.

They were extremely friendly and made sure everything else worked wonderfully on my Forester before returning it back to me.

Excellent service and very friendly workers. Not a long wait time to calibrate the tire pressure of a tire. The best of all . . .they didn't even charge me for the service. Awesome!

Whole thing was straight forward. Buying process took around 4 hours. All problems were resolved quickly. Good communication. No pressure.

AutoNation Subaru is the best car dealership in Spokane hands down. I bought my new Crosstrek in late December of 2021 when new cars were 6-12 months out due to supply chain issues and semiconductor shortages and AutoNation got me the exact Crosstrek I had been looking for in less than 3 weeks. Truly incomparable customer service and the pricing was unmatched at a time when car prices were inflated ~20%. The sales staff was a blast to work with as well, what a pleasure. Lucas Torres was the gentleman who sold me the car initially and he was an absolute rockstar as well, super informed and very intuitive. Needless to say, whenever I buy my next Subaru, it'll be AutoNation Spokane. Thanks again!

Tyler Williams was so helpful. He really made me feel good about my purchase and worked with me on payments. Cole in financing was also kind and professional.

Dustyn at Autonation Subarus was very helpful when trading in my Toyota for a Subaru. He helped me find exactly what I needed to fit my needs and didn’t rush me at all. He was new, but you could tell he really cared and always asked someone if he didn’t know the answer. Cole in finance was also super kind and helpful. Great experience overall.

I was looking for a car for a while. I knew what I wanted and saw a Nissan Pathfinder at Autonation. I went online to see if it was still on the lot. Luke Torres sent me a message back quickly and said it was still there. I scheduled a test drive and fell in love with the car. I desired to proceed with the purchase. I’m happy with my car and I was very happy with Luke. He sent me messages to keep me up to date with everything going on. He was a how to work with. I will defiantly buy a car from them again. Go see Luke!!

We worked with Kenny a few times and all I can say is I don’t recommend. We put a deposit on a car that was on its way to them so it would be on hold. We called constantly checking up on its location and we were told it was delayed. A couple weeks go by and we call again on the day it was supposed to be here and they said they sold it to someone else. They claim they tried to get a hold of us but we received no calls or emails. They said our number wouldn’t go through so they sold it to another person and have yet to refund us for the deposit. Before inquiring about this car we purchased another car and had worked with the same person. They messed up the phone numbers on the loan and I asked them to change it and they said they would. Now I am unable to make an account with my loan to set up auto pay and had to spend hours on hold for customer service because I need to send a security code to verify my number even though it’s not the correct number. I also haven’t received my license plate and it has been over 2 months.

Fast process.

Friendly helpful service, no pressure. They made buying a car really easy.

I am not a “car person” by any means and when I got the notification that I needed to take my car in to replace a fuel-intake-injector-something -or-whatever I was DREADING IT. They made it so easy from the phone call to setup the appointment to letting me know what I needed to do to the actual appointment itself. The workers there were very personable and I appreciated their help. :)

Excellent service for repairs! While I was waiting, I was browsing at the other cars and the salesmen were informative and not pushy. Overall wonderful experience.

Thank you Subaru for taking care of my vehicle it was alot of work done but they finished ahead of schedule and gave me a loaner vehicle as well

Lexi was so awesome! She made me feel super comfortable getting my 2010 Forester 60,000 mile maintenance done. She also helped me figure out what was most pertinent to do right now. Another front desk gentlemen also answered a few of my questions. The work done was stellar. My vehicle is running much better now! Less hesitation on acceleration. She also got me into a rental car right away! Less running rough at idle. Etc. Here’s to another 100,000 miles!!!

Great company to work with. In particular, ask for Joshua Ankney! He was great to work with and went above and beyond.

Friendly, helpful, knowledgeable staff.

Very efficient and helpful. it didn't feel like I was at a dealership. They were welcoming and made me feel like they actually cared about my family! 5 stars from me! 🌟🌟🌟🌟🌟

Very efficient and helpful. it didn't feel like I was at a dealership. They were welcoming and made me feel like they actually cared about my family! 5 stars from me! 🌟🌟🌟🌟🌟

The staff at Autonation Subaru in Spokane Valley are always courteous and helpful. They efficiently get you in and out as quickly as possible and get things fixed the first time.

I purchased a 2017 Ford Explorer and the experience I had was incredible. It started with meeting Ken, the salesperson who introduced himself to me. He was amazing as I felt that he didn't pressure or hover around me while I looked around. Thank you Ken for being genuine as it's been so long since I have purchased a newer vehicle. The finance department worked my numbers including my extended warranty to fit my budget. Thank you all for a wonderful experience!!!

This was our first visit to this dealership after moving to the area recently. While getting a computer update for our Outback, we appreciated the friendliness of the staff plus the safety protocols in place.The waiting area was clean and roomy, with complimentary coffee and water available.

Very courteous. Keeps you informed on how things are going and any problems that may come up.

Horrible experience, appointment was 10:30 left at 5:30. Oil change, tire rotation, cab filter, and check on an issue with the display is what they had to do!

Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the service phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.

Due the termination of support for 3G on our 2016 Subaru Outback it became necessary to update the system on the car. I called and made an appointment to have the work done on a Saturday at 9:30 AM. I arrive a few minutes early and was told that they already had 3 other vehicles going through the update process, and I would have to wait until those were completed. I was disappointed because I believed that I should have been told that when I made the appointment that I would have to wait. The process takes approximately three hours to complete. I ended up waiting until it was finished sometime close to 2:00 PM. Although I was not charged because this was a Subaru recall, I did spend way more time in the store than I had originally planned. Everyone was very apologetic and I was not that uncomfortable it was still a disappointment I do believe this is a good dealership and all other service that has previously been performed by them has been very satisfactory.

Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.

Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.

Shana was my service rep. And took care of me in the fixing of my backup camera. She was very accommodating in making sure I had a loaner car, as they had to keep my car overnight, and communicated with me throughout the process so I knew exactly what was going on and got me detailed information from the technician as to the exact issue. On top of that, the final bill came in $200 lower than the estimate…which told me they were honest about the amount of labor. The camera itself was a fixed cost.

We got exactly what we wanted with the help of the sales team at AN Subaru. All of the people my wife and I dealt with in the purchase of our vehicle were like the Boy Scouts of old, helpful, friendly, courteous, and kind. I highly recommend both, Auto Nation Subaru Spokane Valley, and Subaru vehicles.

Got a great car for a great price 👍 shout out to André for going the extra mile and helping me get into a new car. Highly recommend this place.

This was our third auto shopping experience and by far the best. They where so professional and kind. Was in and out in a matter of hours. The communication was amazing with them checking in on how we are doing and if we had any questions. Ken our sales guy went above and beyond and was very professional. He even went out his way when the tire wasn't holding air. Simple fix came by my work and got my car. Fixed it and returned it the same day. I think I will forever shop AutoNation. Their warranty's are very affordable and have tons of options. They worked directly with stcu and many other banks. Ken was really understanding and kept our budget in mind. I always stress when I have to car shop. First thing that comes to mind the pushy sales when auto shopping. But guys this place was nothing like this. I highly recommend them.

My Son dropped his car for service and a detail first thing in the morning they had the car for 2 full days and he called multiple times to see if it was ready to pick up. They said they didn’t know because they couldn’t get ahold of their detail shop. So we waited until the end of the the day and decided to go to the detail center ourselves. Needless to say when we arrived the car was never touched after 48 hours. Very bad service to put your customers without a car for 2 days and not even do the work.

⭐⭐⭐⭐⭐ Love taking my Subaru Forester to Auto Nation Subaru! They are friendly, knowledgeable, and always explain what's going on during my visits. I would highly recommend!!

Great experience at Autonation Subaru!

The GM is welcome to contact me regarding by review. The customer service faults should be well documented. Update 03/10/21 Several weeks later without a response from the General Manager. After reviewing the google reviews, one can make an educated guess as to why their rating is so high. 😉

They did well.

Normally, I have very good service from the maintenance department, but after having tires changed I have now got noises coming from the left front. The noises go away after applying the brakes. Am leary to drive the car at this point...

Express service was convenient since the booked appointments were booked until mid January. However there was a time I was told my car would be ready in five minutes and it ended up taking over 15-20 minutes.

The crew at AutoNation Subaru was an absolute delight to work with — after my experience, I would highly suggest purchasing a vehicle from them if you're in the market for a Subaru.

My wife and I went in to look at a Ford Explorer we were interested in. We were greeted by polite staff that directed us towards a very knowledgeable and polite salesman, Matt. Although I was comfortable setting up features on the vehicle during the test drive, Matt made himself available for helping us before and after the test drive, which was appreciated. I was able to trade in an older car and they made the whole process smooth and easy. I noticed some minor rust on the doors and AutoNation Subaru wrote us a receipt to take care of the rust a paint touch up. We were able to drive our new car home the same day. They made buying a new car an easy process. I highly recommend this dealership and to go see Matthew Pennell for a trade in or new vehicle.

The gal that helped me was sweet and personable! She really cared that I was in distress. Dominic was more than knowledgeable and caring!! Very smart guy!!!

Found the vehicle in an online search. Made an appointment to see it. Tyler had that vehicle and another comparable one, side by side, running and ready to go (it was very cold and snowy). After a test drive and a little paper, we were “closing” with Andrew while the car we came in was getting an oil change. Andrew found us an amazing interest rate and a great warranty and glass package. Tyler (Sales), Andrew (Finance) and Lexi (Service) provided Exceptional customer care and service. This is the second vehicle we have purchased here in 12 months.

Found the vehicle in an online search. Made an appointment to see it. Tyler had that vehicle and another comparable one, side by side, running and ready to go (it was very cold and snowy). After a test drive and a little paper, we were “closing” with Andrew while the car we came in was getting an oil change. Andrew found us an amazing interest rate and a great warranty and glass package. Tyler (Sales), Andrew (Finance) and Lexi (Service) provided Exceptional customer care and service. This is the second vehicle we have purchased here in 12 months.

Service appointment was on time, minor problem with parts and wheels. With the professional assistance on Mr. Ken Morbly and the Service manager the issues were resolved. Have always received excellent customer service from AutoNation Subaru and AutoNation Cheverlot.

Wasted my time and money. Their mechanics somehow didn’t catch a huge problem with my car until we asked them to change the oil before we came to pick it up and I almost kept driving a dangerous vehicle. Makes me wonder, did they even actually inspect my car for safety before they were going to charge me a thousand dollars and give it back to me to drive? On top of that, interactions with their sales center trying to get rid of the now-undriveable vehicle were disorganized and frustrating. Tried reaching out to the general manager about the experience and only got automated responses. I ended up selling the totaled car to another business for parts and never looked back. Awful experience. Don’t go here.

They do there very best to help and take care of your car needs.

I was not able to talk with the tech. about my cars problem, although it was noted on the work order. I was there for the key getting stuck in the ignition, and I had contacted a private repair place and they said it may be under recall and to take it to the dealership. It was apparently on recall as I was not charged anything. It did take a full 3 hours without anyone notifying me what was going on, and during that time was a problem with the new TV. The remote would not let it change channels. Several of the salesmen around could also not get it to work!

I couldn't think of going anyplace else for my Subaru needs. Service is seriously the best -anywhere - hands down - and always excellent. As long as I live near AutoNation Subaru, they will be my go-to dealership. In fact, I recently got such a great estimate on my current Forester that I'll be driving a new one in the near future. They really do treat you like family.

Where do I even begin. My fiance and I came in yesterday just to look at cars and figure out what we wanted, we were greeted by Josh and instantly vibed. He asked us what we were looking for and we told him we wanted to test drive a couple vehicles etc. We are first time car buyers and ended up falling in love with a Forester and tried to go home with it, some things kinda happened on our end but Josh was determined to help us in any and every way possible to make our experience easier and stress free. After spending almost a long 7 hours or so we got closer to what we needed. We talked a lot and got to really know eachother and I swear he's the best guy we've ever gotten the pleasure of getting to know. We ended up going home that night without a car but Josh worked really hard to continue to help us the following day (today) and long story short - he found us the EXACT car we wanted. Newer, way less mileage and still for a fantastic price! We couldn't be any happier. Josh is outstanding and so is the rest of the team here. You all worked so hard to help us and we couldn't be more thankful. This was by far the BEST experience I've ever had at a dealership. Josh was straight about everything, super honest and not pushy in any way. He was beyond patient and kind. We will be back at some point for another car. We HIGHLY recommend getting your vehicle here and to go through Josh. 100% thank you again for everything ❤

Where do I even begin. My fiance and I came in yesterday just to look at cars and figure out what we wanted, we were greeted by Josh and instantly vibed. He asked us what we were looking for and we told him we wanted to test drive a couple vehicles etc. We are first time car buyers and ended up falling in love with a Forester and tried to go home with it, some things kinda happened on our end but Josh was determined to help us in any and every way possible to make our experience easier and stress free. After spending almost a long 7 hours or so we got closer to what we needed. We talked a lot and got to really know eachother and I swear he's the best guy we've ever gotten the pleasure of getting to know. We ended up going home that night without a car but Josh worked really hard to continue to help us the following day (today) and long story short - he found us the EXACT car we wanted. Newer, way less mileage and still for a fantastic price! We couldn't be any happier. Josh is outstanding and so is the rest of the team here. You all worked so hard to help us and we couldn't be more thankful. This was by far the BEST experience I've ever had at a dealership. Josh was straight about everything, super honest and not pushy in any way. He was beyond patient and kind. We will be back at some point for another car. We HIGHLY recommend getting your vehicle here and to go through Josh. 100%

My salesman was thorough and pleasant. Great experience!!

Subaru Sam was an awesome salesman,friendly,informative, and an all out great person that helped me get into my new WRX sti... The salesmanagers were also great,I had a problem with one finance company,and they hooked me up with another at a much lower finance rate...I had a great experience there and love my new car... Thank you Autonation I will definetly pass on my experience and recommend you guys to others...

For my first time buying a new car, the entire experience felt very casual like friends hanging out instead of a business transaction; a fun, jovial, chill group. Tyler, aka William, Kirby, and what his wife calls him when she's mad, handled my unique situation without issue and answered every question even when I thought I was being annoying or possibly frustrating.

Best car for the NW. THE outback.

I purchased a 2021 Subaru Crosstrek Limited fro Autonation. Go in and talk to Sam. We had a great experience and I love my new car.

Great place to do business. Due to shipping car was a long wait but worth it. Everyone was friendly and helpful. Matt was very knowledgeable about the Outback and answered all my questions. He was very fun to talk with. He personalized the experience from start to finish. Gale was very nice too I don’t know any of the other people listed below to give any kind of ratings

If you are a first time car buyer or someone who has little or no credit be cautious buying cars from these guys. I learned the hard way when they pulled the "bait and switch" scam on me meaning I had to signed a contract with a certain interest rate, then was called 30 days later after driving off the lot with my new ride and was told the bank dropped my loan but a new one picked it up and all I had to was come sign the new contract but when I arrived the new contract was 7% higher in interest than my original loan. After selling my trade in I had no options after that forcing me to sign a contract I didn't want to sign. It added nearly $6,000 onto the total of my loan and me being a first time car buyer and no credit history was not aware that this scam is illegal in Washington state and supposed to protect consumers like us but come to find out there is very few lawyers in this town that will go after car dealerships. I contacted their corporate office to try and resolve this issue and they said they will do an "investigation" have done absolutely nothing and I have not received a response from them in months nor will they get back to me. Just thought I would share this so they don't try to pull something like this off on you as well.

Walking in I was greeted by a warm welcome from my salesman Josh Ankney. He took the time to listen to what I was looking for and was able to pull up some options right away. After some test drives and sorting things out, I was able to go home in a car I am happy with. I can't thank Josh enough. Very outgoing and helpful. I would recommend him. I am however disappointed in the interior detail. Windows weren't cleaned and mats were tossed in without vacuuming.

Sam was great. Very friendly and willing to help us. Responded quickly if I had any concerns. Everyone was friendly.

Terrible experience. They don't answer their phones. Keeps you vehicle for weeks at a time without any communication. Save yourself a lot of time and money. Go elsewhere

This car dealership is horrible. I would never buy a car from this place. They never get ahold of you from service and sell used horrible cars that only have problems. I would never have anyone I know buy a car from this place. HORRIBLE STAFF!!!! 0 communication from staff and horrible customer care from all reps

We have purchased several vehicles from Autonation Subaru and there customer service is amazing !!! Clinton (Tyler)Williams goes above and beyond for his customer’s !! Also Gayle Swenson is great !! These two guys makes us feel like family !! I would highly recommend going to see these guys and purchasing your next car!! Also there service department !!!

The staff are friendly and knowledgeable. The process was transparent. They pulled the car I was looking at off the lot a few days early for me, and were super patient with me as a first time buyer at a dealership. I got the car I wanted, at a fair price. Appreciate the service here!

I scheduled a Maintenance service on my Forrester Sport on a Saturday at the DT location , upon arrival I was told the DT location does not honor pre paid purchased service changes through Auto Nation so I had to reschedule my service. Already very angry with the whole situation I called Auto Nation to see if I could get in same day and Steve at Subaru got me in right away , na waiting ! He was very nice and accommodating to my needs for same day service . I will no longer go to Subaru Dt for they are not really in relation with Auto Nation …..I had amazing customer service at Auto Nation & will go through them from now on !! Great people 5 star service.

Our sales guy Josh was awesome. Super helpful, made it easy and enjoyable. I told him what I wanted, my price range and he made it happen .

Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient. Amazing Service

Just tried to get my suv inspected after waiting over a month to get in and they wouldn't even give me a quick inspection after I told them it feels like my wheele is going to fall off in the highway. It was 3pm and Steven insisted he wasn't trying to just get rid of me because it was nearing the end of the day. Every time I brought up that I just wanted the quick inspection, even if they just lift it up and giggle the tires to check the hubs and suspension after all, that's all I am having issues with. He stated all his mechanics were burried in projects already. Then I see a handful of them out smoking and hanging out in the back driving area as I'm trying to turn around to leave. This is the 1st and last time I will go here. I was warned about this place by others and thought I would give it a chance but if you are reading this don't bother going here. You are better off spending your money somewhere else

Do not buy a used car from this dealership. My fiancee purchased a used Jeep Patriot. She really liked that it had heated seats (CA girl!) Which the dealer listed with the other vehicles features. She didn't realize until after purchase that the heated seats did not work. She thought they would make it right for her by paying to fix it. The sales team gave her the run around for several days, before finally ghosting her. They make a big point of emphasizing a high priority on customer satisfaction but it's just lip service...

Great service. Made things easy, convenient, and were very efficient. Tyler is great, and all the guys were helpful!

Service was performed well and we were updated as the service progressed.

Complete disappointment. Waste no time here it would be better spent at a McDonald’s drive through waiting for the ice cream machine to work

I brought my car in because it was extremely loud as I accelerated. When I scheduled my appointment and dropped my car off I let them know as my speed increased so did the sound. My car was never driven before it was returned to me to test to see if the noise was gone. They said they found a small cap in my exhaust and it should be fixed. I called the next day and let them know my car was no better, they offered me an appointment 3 weeks later. Today my car smells as if something it burning and I can no longer drive it.

joke... horrible service dont recommend go to Parker Subaru in CDA.

I pulled up and they helped me right away and within an hour I was on my way. Love this place and all the employees

My Salesman Jeremy was the absolute best. He was very informative and helpful. Best car buying experience ever!

I gave Matt Pennell a very specific idea of what I wanted to get for a new Subaru. I was willing to wait to get what I wanted. Matt came through and then some with a beautiful 2019 Subaru Accent, Cinnamon Latte with the brown leather interior. This SUV has so many wonderful things about it I just can’t believe it. On top of that, it only has 14,350 miles on it! They gave me the original Subaru 7year warranty as well! Go see these people. Call and ask for Matt, he does the online sales. He stays on it and gets you what you want!😊🤩

Treated me well

Subaru Sam is great. He answered all my questions and was quick with a response if he wasn't sure. The process was fairly quick as far as car buying is concerned. The follow up as well to see if anything is amiss is also appreciated.

Bought my challenger here. Very friendly staff. Big thanks to their salesman Nathan for helping me find this beast of a vehicle. Definitely would reccomend!

Autonation Subaru was fantastic to work with. I found the perfect truck for my son's first car there. The entire process was quick and painless. My salesman, Tyler, was courteous, professional and honest with all details of the truck and transactions. This is my 5th purchase there and will definitely continue to make this dealership my go-to dealership.

I hate car shopping. Sales people always rub me the wrong way. UNTIL I met Jeremy Gourley. Non-pushy, transparent, trustworthy-even showing me his screen to set my mind at ease that no hinky "salesy " type stuff was going on- You know what I mean; we've all been there! Through the following month (cars were backordered) he kept in touch letting me know ETAs . He just kept delivering such high levels of white-glove customer service over and over again, that buying a car this time was SO pleasant and stress free. Highly recommend!

Do not, ever, try to schedule a service appointment online. I have been in twice, with an appointment, and I have been turned away both times because the guy they needed to fix my particular problem isnt working that day, or they didnt have enough time before closing to fix it. If you dont have time, why did you allow me to book an appointment? If the right guy isnt there, why did you let me book an appointment? So thank you for completely wasting my time and the person who went with me to drive me home.

I met with Clinton (Tyler) Williams to check out buying a Subaru. Clinton is very knowledgeable and I appreciated his guidance and patience in helping me choose the right car for me. There was never any pressure to buy. It was a good experience from the time I walked in the door and drove away in my new Subaru.

good, Justin Johnston was not pushy, he went through all the features of the car & went on a test ride.

Great place, great people and great service.

Very friendly and prompt service. Treated with the upmost respect. A extremely pleasant experience.

Recently had a warranty issue on our 2018 Outback. It had to be towed 70 miles to the dealership. I had called ahead to let them know it was on it's way. I was called when it arrived and informed they would work it in to the service schedule the following day. They did as they promised and got it fixed, and promptly called me that it was ready. Thank you to our Service Advisor Jordan. She did a wonderful job.

Recently had a warranty issue on our 2018 Outback. It had to be towed 70 miles to the dealership. I had called ahead to let them know it was on it's way. I was called when it arrived and informed they would work it in to the service schedule the following day. They did as they promised and got it fixed, and promptly called me that it was ready. Thank you to our Service Advisor Jordan. She did a wonderful job.

Love the service! Friendly and competent! Thanks 😊

They are very professional and they know the car it gives you reassurance and peace of mind.

If you are a first time car buyer or someone who has little or no credit be cautious buying cars from these guys. I learned the hard way when they pulled the "bait and switch" scam on me meaning I had to signed a contract with a certain interest rate, then was called 30 days later after driving off the lot with my new ride and was told the bank dropped my loan but a new one picked it up and all I had to was come sign the new contract but when I arrived the new contract was 7% higher in interest than my original loan. After selling my trade in I had no options after that forcing me to sign a contract I didn't want to sign. It added nearly $6,000 onto the total of my loan and me being a first time car buyer and no credit history was not aware that this scam is illegal in Washington state and supposed to protect consumers like us but come to find out there is very few lawyers in this town that will go after car dealerships. I contacted their corporate office to try and resolve this issue and they said they will do an "investigation" have done absolutely nothing and I have not received a response from them in months nor will they get back to me. Just thought I would share this so they don't try to pull something like this off on you as well.

Love my new Forester and really appreciate the staff at AutoNation. I worked with Tyler, Brian, Sam and a very nice guy in finance, but can't remember his name. My son highly recommended them and I now see why! Thanks so much to all of you.

Jeremy, Gale and Tyler were more than Wonderful. After a mix up they more than made up for everything. When my mom was diagnosed with pancreatic cancer Gale was kind enough to give me a loaner while they put a hitch on my new car. There are not enough words to express my appreciation for Autonation. Please if you are going to by a SUBARU Autonation will do you right. Thanks Again Autonation Terry Willson

Simply stated: we pre-ordered a Subaru and paid a $500 deposit. We were told it would be refunded, if for any reason, we did not go through with the purchase. After several weeks of waiting for our car to be shipped to the store, we got a call from our sales rep, Tyler. He said there was a delay of another 3 weeks. With this news, we decided to shop elsewhere and did find another vehicle. We've now made 3 different attempts THIS week to get our refund back. Each time we call, we are getting blown off, passed around to different sales agents who seem confused and completely unhelpful. It's a clown show over there. Each time we call, we are promised a call back to resolve. Again, this has been a week of calls with no resolve. It's in poor taste and major lack of integrity as a business. With each call, we are clear about who we are, that we need a simple refund to be issued and are asking to speak to the finance department. SO much disappointment in the quality of our experience. We will go in to the store, to personally speak to the finance team, but this is ridiculous customer service. WE will NEVER shop at this store again and encourage the same to family, friends and strangers!

I had a great experience. Questions answered. Options given. No hassle or pressure. Gail has a great sense of humor. The best is I have my very own personal walking talking Vehicle Owners Manual in Subaru Sam 😁 Thanks for helping me get my forever vehicle Sam Shulkin!

We have been a customer of Autonation Subaru for the past 10 or so years. The service was excellent when we purchased our first care in 2010, and is the reason we purchased a 2nd car in 2014. Over the past 2-3 years, the focus of service with Autonation Subaru has changed. We are very diligent in maintaining maintenance with cars, and research the importance of what is upcoming with future maintenance. We were constantly being told of "fixes" that needed to be addressed. We spent 3 different visits getting a air conditioner "fixed" and spending over $400 for them to not be able to figure out the problem, and finally took it to Autonation Chevy for them to be able to fix the problem. Subaru told us that we needed to get new tires due to wear, and we informed them that the tires were only 6 months old...just to name a few recent examples. Most recently, we took the Crosstrek in for a routine care, and we were told that the head gaskets were going to need to be changed. Again, we do our research, and purchased the 2014, knowing that this was an issue with older Subarus (>2010 models), but has not been a concern with newer models. They first quoted us $2100 to fix, and when we called back a week later, told us that the written quote they provided was wrong, and that the quote was now $3900. We chose to get a 2nd opinion from an independent Subaru shop, and they confirmed NO ISSUES WITH THE HEAD GASKETS. Autonation Subaru is constantly trying to up sale whatever they "think" we as customers will fall for, just to make a profit.

Great experience with service on my 2018 Subaru Forester. Battery changed out for free. Very helpful staff.

We had a really great experience purchasing our 21’ Forester Sport from Subaru Sam! Before meeting with Subaru Sam, we realized we weren't going to find any in-stock vehicles due to the pandemic causing shortages. We must have called 10 dealerships from here all the way to Portland. We were told several times that ordering a vehicle was sort of "up in the air" because there was no ETA on the delivery of them. We called AutoNation Subaru in Spokane Valley to check the inventory and from that initial phone call, they were always VERY optimistic about getting in the vehicle we wanted. So, they set us up with Subaru Sam! Upon arriving at our appointment to order our vehicle, Sam gave us the great news that a vehicle matching our preference was in the pipeline as of that morning. So, we didn't have to order one after all! Sam was just as pumped about the new car as we were! The day our car arrived, Sam let us "oOoOooo and ahhhh" at it first before we did the paperwork. We drove it around and he showed and told us every single feature in our new car. He gave us a thorough explanation of everything and didn't rush through any of it. He even quizzed us at the end to see if we remembered what buttons did what! We've been back to the dealership twice since we got our car 5 weeks ago and both times Sam came running out to greet us by name as we pulled up. I wish all salespeople were as genuine as Sam! He seems to always be in a great mood and the world needs more people like him! You don't need a 20-year seasoned salesperson to have a good experience buying a car, you just need someone who genuinely loves their job and their clients! We look forward to seeing Sam and the rest of the crew again!

Autonation subaru spokane has been beyond helpful getting me into the car I wanted, at the price I wanted, and quickly. In 2020 I bought a brand new outback touring. A year later I saw the outback wilderness edition was availbe so I took my touring in to trade. The process was super easy and they worked with me to get the color and options I wanted at the right price. Matt helped me through the entire process and kept me up to date. Couldn't be happier.

I have questions regarding my warranty and have reached out numerous times. I have been told each time to leave a message and I will receive a call back by the end of the day. This has yet to happen. The first time I reached out regarding my warranty was months ago, again my voicemails have yet to be returned. At this time, I am now calling through out the day in the hopes that some one will please speak with me and answer my very simple question.

We purchased an Outback last Sunday. Tyler was exceptional in his service. He listen carefully to what was important to us and only showed us vehicles that fell within those parameters. He was able to answer all our questions to our satisfaction and when we made our choice,he made sure that we had an understanding of all the features of our new car. We will recommend Autonation, and especially Tyler, to anyone who is in the market for a new vehicle.

We bought a 2021 Subaru Forester July 31, 2021. Paul Carlin was our salesman. Our entire experience there and with him was excellent. He was great to deal with; we would highly recommend buying a car there and dealing with Paul.

I had only excellent interactions with everyone at AutoNation Subaru Spokane Valley! They helped me get the car I wanted and were easily the best price in town. Our sales associate, Sam, was absolutely great and has even answered a few questions since I got my car. I definitely recommend!

Poor customer service, and don’t think vehicles are gone through like they say. Bought a vehicle needed work was told it was done then it kept needing more work at my expense. Have been waiting for a call back from the general manager for weeks car has been inoperable going on two weeks. My recommendation is to search for a vehicle elsewhere. Update vehicle is still in the shop has been for 3 months and am still waiting for a call from GM. Do not do business with this establishment.

I suggest caution when dealing with this dealership. Last Sunday (7/25/21) My daughter drove to Spokane from Walla Walla specifically to look at a couple of cars here. With the help of salesman Ken M. she settled on a nice little Ford Focus that met her needs and price range. Car still needed to be safety checked so we couldn't test drive it, and he wasn't willing to hold the car until August 1, when she could be back here easily. Management suggested we give a $500 deposit to hold the rig (which she did). Ken called me on Wednesday to say the car was ready to test. All went well except they never ran her card to take the $500, with no clear explanation why. Despite this, Ken assured me that the car was reserved for us and would still be here on Saturday when she could pick it up. Learned today they sold it out from under her. I spoke with one of their managers and got a vague excuse about miscommunication with another department. Needless to say we are not pleased and cannot recommend that salesman or this dealership.

Bought my Outback almost four years ago. The experience was exceptional. Took my car there for routine service end of June. They completed the checklist saying all is good. Next day low washer fluid light comes on. Filled that and it took a full gallon of fluid. Then noticed the coolant level was low. Took half gallon to fill that up. Valve caps from the tires are gone. Hope they really actually rotated the tires. The waiting area was clean. Masks and water were provided. People were nice. Just not sure what was done with my car.

They had my car done early, full knowledge of other services needing done. They also let me know my next service and roughly how much it would be. That is a quality I as a customer appreciate. Thank you automation Subaru Spokane valley Dean Hall,

I drove from Portland, OR to buy my car from AutoNation Subaru. There were no surprises, I got the full amount that I was promised for my trade in and no haggling on the price of my new (used) car. I would highly recommend AutoNation.

Worst car buying experience EVER! If you are a BIPOC or Woman stay away from here. Spent 20k cash they held funds and car for 5 days. Anywhere else in America it is called theft but here in Spokane it’s business as usual. Suspect the BIPOC their money, money source and bias that BIPOC shouldn’t have or be able to afford nice cars. Sam and Jeff Durkin, sales manager, are rude and condescending. Sam is 20 something years old and his parents didn’t teach him to respect others

It was great. Zach was helpful, pleasant and quick.

Never had such a great experience buying anything,let alone a new car! Absolutely everyone was helpful, friendly, and pleasant. If I wasn’t so happy with my new Subaru Ascent I’d be back there right now buying another new car...guess I’ll just have to stop by to visit. Love ever one of you at AutoNation Spokane Valley Subaru.

Ken did a great job matching us with the kind of car we needed. He was very knowledgeable and his expertise sold us on the car.

Very professional, friendly, knowledgeable team effort. I've purchased many cars in my life, these guys earned my respect and business. My sales pro, Austin Larue, Sales Manager, Gail Swenson and Finance Mgr., Andrew Watson were extremely good at communication, fairness and genuine concern for my needs. Great experience all around.

This is our 6th Subaru and was the most enjoyable buying experience we?ve had. From are sales person Austin who new all of the cars electronics and functions to the continued support we are receiving this dealer ranks at the highest. Thanks again Martin and Cheri H

I would like to give recognition to Keith Moors and Gail Swensen at AutoNation Subaru Spokane Valley. These two went above and beyond to make this purchase happen for us. We had originally found the vehicle at a different Subaru dealership, however, when we went to pick up and pay for the car, we were told it was sold and they didn't have anything else to sell us. We found a very similar car that was coming into the AutoNation Subaru location and I called them to ask if they would be willing to hold the car for my client. Keith Moors and Gail Swensen made this process so easy and stress-free; I couldn't have asked for better service! These two gave me weekly updates regarding the vehicle's ETA and location. The car arrived several days earlier than expected and I received a call from them that night. I made arrangements for my client to pick up the vehicle the next day. They made sure he was in and out, without any run-a-rounds or complications. They went over all the car's features and how to use them. This car was purchased as a surprise for my client's wife, which they offered to make time to show her how everything worked after she was presented with the car. They have called me a couple times since the purchase to make sure that everything was going well and working properly. I cannot say enough great things about Keith and Gail. I would also like to mention Andrew Watson, their financial services manager. He really went out of his way to make sure everything went smooth for my client and kept in close contact with me for the outstanding items that he still needed in order to complete the purchase. What made him extraordinary was the fact that he didn't hold my client up by making him wait there while waiting on one last piece of information. He allowed me to get that to him once my client left with the car; which was greatly appreciated. If you are looking for a new car and don't want to deal with "shady" salesmen, then check out AutoNation Subaru in the Spokane Valley! Thank you to everyone that helped us out with this purchase!

This was as pleasant a car-buying experience I've had -- and I've had plenty!

Looking for a pulling solution for a 5th wheel. Found a good candidate online. Responses were prompt and cordial which led to an "in person" viewing. 88 mi. one way so not an inconsequential action. Trade-in offer was reasonable. Sales crew was focused and intent but held shy of being pushy. All-round we solved our problem with minimum fuss.

Good service, friendly workers. and clean comfort store.

Great experience buying my 2021 Crosstrek! Ken was knowledgeable and patient in showing me the features of my new car. I would highly recommend Autonation Subaru for a no pressure buying experience, definitely the best new car buying experience I have ever had!

Easy and smooth car buying experience. I?ve already recommended this dealership to a friend.

The entire staff is very welcoming and knowledgeable. Buying a car from this dealership was a pleasurable experience!!

I had excellent experience buying my vehicle with an excellent salesman.

It was one of the easiest and hassle free new car buying experience we've had in a long time. Robert, our salesman, was very helpful, honest and knowledgeable!

It was one of the best hassle free, no pressure, new car purchases we've had in a long time! Robert, our salesman, was very helpful, friendly and knowledgeable! All the staff were great to work with and so accommodating. We got a SUPER deal on our new Crosstrek, thanks AutoNation!

Everyone was friendly and helpful. Our salesman Robert, was very helpful and very patient!

Unfortunately, two of our 4 concerns NOT addressed this go around. Service depart manager is great and will help resolve issue, Everybody way too busy in service department on Fridays. Will schedfule in future on another day.

Great service & friendly staff.

The process to buy a used car was pretty straight forward. Nick was very patient when I had to be on hold on the phone for 40 minutes. They even followed me home to drive the car back since I was not planning on buying it that day.

The truth to be told, most of the services they say they do is either not entirely done, or checked off done but wasn’t. I will never go back unless necessary.

As usual, customer care was outstanding! I am always happy to bring my car there for service. I?ve purchased many cars there- can?t imagine going anywhere else!

Brought in my Subi for a routine oil change. All went well and I was back on the road. The Service staff was easy to work with and very friendly.

I was disappointed that the service rep was not attentive to the fact that I had a six cylinder car. I would expect them to spend time making sure they are familiar with the vehicle they are overseeing service for.

Robert and Austin did a great job with finding the right fit for me. Thank you! Ingrid

My salesman Matt Pennell was amazing. He was accommodating and did everything he could to get me in the car I wanted. I feel he went above and beyond, got me the price I was after and made the whole experience a breeze. 10/10 would recommend Matt to anyone I know.

We just purchased our 5th Subaru. 1st purchase from AutoNation Subaru Spokane Valley. Our salesman, DeSean was fabulous. He has checked on us multiple times since our purchase and is always available to answer questions!

When I set down to deal on a new car I insist straight upfront price, information and service. I want a good honest salesperson and sales manager who treat me as if I really do matter and so does my business. Gail and Keith both provided this and beyond.

Service advisor was very polite and courteous I waited for my service at the dealership to be completed I was very comfortable in the waiting area

Good Service but quite slow. For a simple Oil change and filter took about 3 hours.

All went well, service writer explained in detail what to expect.

Everyone was very helpful and painless. It was a very pleasant experience and if I need another vehicle I will defiantly purchase it from AutoNation.

Bought a brand new car in under 3 hours. Staff was friendly and helped me very quikly.

Stellar Service. Every. Single. Time.

Buying the car I wanted was easy, pleasant, faster than I expected and everyone was friendly! I felt like everyone at AutoNation really cared about helping me get the best of everything not just the sale. Thank you AutoNation for helping put me in the car I wanted! Thank you for helping me have a great experience!

Always get excellent service from this group. They are professional and actually like taking care of their customers! My concerns are addressed and taken care of immediately. I get a complete report on what they have done to my car and what I need to do, if anything. I took my car in for a service update on my Starlink and found out I had a mfg. recall as well (which I hadn’t known about yet). They did both and had my car back to me the same day. Their shuttle service is awesome!

Jacob Jones,the Customer Care Consultant, was friendly, informative welcoming. I worked with him the week before and he informed me of the recall. I have not recall notice from Subaru yet and it is already fixed. The other staff seem friendly,too. Keep up the good PR.

Had a great experience and felt like they genuinely cared about helping us get the best of everything! We dealt with Austin L. as our salesman and then Andrew W. for finance, super great people! Huge thank you to them🙏

I bought my Forester from this dealer and my salesperson contacted me to make sure I was enjoying my new ride. Since then I?ve been in to service the vehicle several times and each time it?s done efficiently

Took vehicle in for service, and although no record of my reservation, t hey did the work and it was quite satisfactory. The shortcoming here is that in making an appointment for service with them on the Internet, they failed to receive the information, not once, but twice. There. Seems to be a problem there. Service was prompt and friendly and economical.

Great customer service and Ken is very knowledgeable. He was a pleasure to do business with. Thank you Ken for everything!

No pressure. Easy to work with. I bought two cars from this dealership.

Great experience, with the sales staff. Will recommend to all my friends

I've had positive experiences across the board! My most recent visit was for my first oil change and tire rotation. They were fast, friendly, and answered the few questions I had about my new car.

Outstanding service and will send all my friends to this business

Scheduled and completed an oilchange. Waiting area was clean and not crowded. Jordan, my service dept rep was awesome. Would be n8ce if the reps wore a name badge big enough for seniors such as myself to easily read.

Recently had an oil change and tire rotation, service was excellent as always. The employees are courteous and helpful, and I was in and out in just over an hour.

We would for buying cars but service is SLOW very slow.

I knew exactly what I wanted. I went in with my kids the staff was so friendly and sensitive to my situation with my 2 kids. They made me feeel welcome and not at all like my crazies were a burden. It was the easiest car buying experience

I have had my car into service 4 times now. Appears it was a transmission wiring harness. Why they didn't catch that the first 3 times. And got screwed on my extended warranty. Never again.

Jacob Jones was very accommodating when I asked if I could sit outside while my car was serviced. He suggested a location and came outside several times to give an update on the progress of the work. It was a nice time in the sun for me.

By far the absolute best service I’ve ever had. My husband and I went to see about trading in our 2015 Ford Focus since our little family has grown. I had no intention of just going to 1 car lot but the customer service Desean is provided was AMAZING! He asked open ended questions to help figure out what i wanted and needed in a new vehicle. Not only did he provide excellent customer service but not once was he the stereotypical pushy car salesman that just wanted to make the most off of you! The entire process was easy, which I’m definitely not used to. He even cleaned and sanitized the vehicle before i took it home, usually the lot guys do it (but they were backed up). If you’re looking for a vehicle definitely go here, every single person we came into contact with was so friendly and polite. Not to mention the sanitation practices they have in place due to covid made me extremely comfortable considering I also had my 6 month old son with me.

Most people research the internet for their "perfect" vehicle, and of course, want the best deal. You should get a good deal at AutoNation, but know they don't dicker prices. That's why they call it "one price" so what the price listed, is the price it's sold for. No bartering, period. They do the research and, in my case, it was a good price for the vehicle I ended up buying from (Subaru) AutoNation in Spokane Valley, Washington. Warning! Be prepared to be patient. It took me two trips to make a purchase, and even though I had a pre-approval letter in hand from my bank, the sales guys told me to fill out a credit application anyway. Fortunately my spouse wasn't there, so they couldn't run the report, as that was NOT necessary, so don't let them fool you into that if you are already pre-approved by your bank! That means another ding to your credit report, plus a lot of sitting around while the sales guys figure out a good payment plan for you. My first visit was a very long one, as I had to sit around and wait for them to do whatever they were doing--I think they were trying to figure out a payment plan so they could get credit by going through them for financing. Anyway, once my bank people got the "purchase order" from AutoNation, they took care of the finance part, so on my second visit to pick up the vehicle, it should have been easy. Again, sitting around and waiting for the guys to put their paperwork together. So be patient, and go on a Sunday if you aren't, as both days I was there was on a Saturday, and Sundays are typically slower in regards to customers. Good thing I'm patient, but still, it took way longer than I expected. With as many sales people as this company seems to have, you'd think customer service would be top priority. Sitting around waiting and wondering what is taking so long was very frustrating. In the future, I'm not sure I'd make a 120 one way trip to purchase a vehicle from this company. Most people probably live closer, but I was looking for a particular vehicle, and they had the perfect one. :-)

Great car buying experience and Matt the sales person did an amazing job with us. For a young guy he is very knowledgeable about the vehicles he sells

very friendly and not pushy. everything was clean. very helpful answering all our questions.

Great place to buy a car. Michael (Salesman) and Jeff (GM) was wonderful to work with when leasing an Outback.

For such a great, dealership, was surprised that the car was not washed, and vacuumed,

Jacob at front desk was incredible-very personable, efficient and checked on how I was doing and explained what my repairs that would be good idea to get done . Keith also took time to talk to me as well-when I am ready to upgrade I will be back for sure

Nick was great, no pressure, very knowledgeable and buying my car from him was an easy process

Recently took our Crosstrek into AutoNation Subaru Spokane Valley for a check engine light that came on. I was greeted by Jordan Lovato and we exchanged what was going on. She said that they would check it out and let me know as soon as possible what they found. She was great at keeping me involved in what was happening. She told me what the problem was and that they would have to keep my car. Jordan set me up with a loaner and I headed home. The next morning she called to let me know that because of the snowstorms happening over Cascades the part wouldn’t be here until the next week. Again I have to say I am very happy with Jordan and all the help she was to me!! Also the work was done well and happy with that also! Thank you!! Vickie Mann PS: I would highly recommend getting auto work done here!!!

My husband and I had been considering purchasing a Subaru Forester for about a year. In the spur of the moment, while out running errands, we decided to stop at AutoNation Subaru Spokane and have a look see. We were met by Sales Consultant Jeff Ressa who showed us around the cars on the showroom floor. Jeff was very patient with us as we decided on test driving both the Outback Limited XT and the Forester. In the end we decided on the Outback Limited XT. Although new to Subaru Jeff was friendly, relaxed and easygoing. He was very patient with me since I was having a hard time deciding on color. Jeff trudged through the snow to bring me the different colored cars to look at. Jeff answered all our questions and if he was unsure of an answer he went and found the correct information. At no point was there any high pressure sales tactics. Which was good because my husband and I have zero patience for a high pressure sales pitch and have been known to walk out when that starts. I would highly recommend AutoNation Subaru and most especially, Jeff Ressa. Oh..I also recommend the Outback Limited XT. Fun to drive, smooth and quiet with all the buttons and whistles.

All the sales and service folks are top notch and we are sharing this with all our friends and family. We were really treated like family and I can tell you without hesitation that Ive never had a sales man go thru the owners manual covering all the important features of our new Ascent as Keith Moors did for us. Fantastic service and the The manager Gail was an incredible help as well.

Highly recommend Autonation, Our salesman Austin Farue , made the buying experience easy and made us very comfortable, I have been sharing my excellent experience at Autonation, with my fellow workers, and my friends at church , five stars to Autonation, and can’t thank Austin enough for his help on the purchase of our 2021 Subaru Crosstrek .

above all, I value their honesty. they don't try to sell you just for a sale. We bought our car from them in the fall of 2016. We have taken it to them for service twice a year. They are courteous, helpful and efficient. I depend on them.

Excellent customer service. Jacob kept me informed of progress on the car. This is My first Subaru and I’m very satisfied with everything.

Great service department. Always nice

Working with Jacob Jones always results in a professional, knowledgeable, and pleasant experience

Customer service personnel were friendly. Despite waited a long time (3 1/2 hrs) while car was being serviced, an issue remains unresolved. Also, a message saying 'maintenance and inspection required immediately' continues to be displayed despite recent servicing. I was told a reset needs to be done but it would have been nice if it had been done at the time of servicing.

Caleb was our salesman, he was very helpful and very knowledgeable about all the vehicles we looked at. He answered all our questions and there was no high pressure tactics.

Our experience was very positive. We drove 200 miles to buy an Outback and our salesperson, Austin, made the entire thing very easy and seamless. We got exactly what we wanted and for a great price. We were able to do a lot of the paperwork in advance and were in and out of the dealership in about an hour. Austin communicated with us through the whole process and made sure we were well taken care of.

Usual haggling in the sales process, but the vehicle is my favorite of one's I've owned over the last 40 years.

Our experience was very positive. We drove 200 miles to buy an Outback and our salesperson, Austin, made the entire thing very easy and seamless. We got exactly what we wanted and for a great price. We were able to do a lot of the paperwork in advance and were in and out of the dealership in about an hour. Austin communicated with us through the whole process and made sure we were well taken care of.

Recommend Keith Moors. Very detailed process and patient in ensuring we choose the product we wanted

Enjoyed my experience. The process was quick and easy. After a few test drives we finally found the vehicle we liked.

Courteous sales people even though we had an appointment with Sam. They didn't seem like vultures hovering.

Me and my wife just bought a new car here, staff were very pleasant and helpful. Our salesman Caleb was great. There was 0 pressure with these guys. Caleb took us back to his desk and asked us what we were looking for in a car, we listed our interests and based on them he showed us the different models that had what we were looking for, he was very knowledgeable about them all and eventually we got it down to “The One” during the choosing of car we never felt pressured. He didn’t try to upsell us into something we didn’t want, or options we didn’t need. The whole process went very smoothly was very pleasant experience. Would definitely recommend them to anyone looking to get a new car.

AutoNation not only provided the best price among dealers within ma 250 mile radius, they gave me a great deal with my trade in.

Quality repairs. Every time we take our vehicles there, the work is fine. The customer service is good as well. Whwn vehicles are wrecked, we always take them to the Spokane Valley Auto Nation location.

Jacob was friendly and very thorough in asking me what I wanted checked on my vehicle and reported back any/all concerns he had about the inspection.

Staff are friendly and helpful. The two that were involved in my last visit, Jacob for check-in and Dawn for follow-up, represent what customer service is all about. Thank you!

This rating is for Subaru AutoNation.... We've had a few different front desk service people who have helped answer every question and made sure our vehicle was serviced, fixed and cared for. Communication, concerns and when finished servicing, ran very smoothly. We've been in a few times for regular servicing appointments. Really appreciate the quality and care giving by everyone.

I've used Auto Nation Subaru for service for my 2013 Outback, and when it was time to get a new car, I bought one there.

Very pleased the the dealer experience. We dealt with 3 different gentlemen, and all 3 were friendly, knowledgeable, and laid back. No pushy car dealer ppl!!! We were grateful for that. Since then, they have emailed, making sure we’re still happy with the car. Extraordinary

Robert understood my request & communicated with me efficiently. Was delighted to have service completed so quickly!

Going through a car buying experience is never easy. I came to AutoNation Subaru Spokane Valley after trying to work with another Subaru dealership in north Idaho where my experience was filled with frustration from the typical salesman gimmicks and the sales person not listening to my wants and needs and instead pushing to sell their used lot inventory. My experience at AutoNation was completely different and the hands down the best car buying experience I have ever had. I can’t say enough about Jenna G and the managers that work at AutoNation Subaru Spokane Valley. Jenna G. spent countless hours answering my calls and emails to give me the information I needed so I could make an informed decision about the Subaru model I wanted to buy regardless of whether it was new or used. Thank you AutoNation Subaru Spokane Valley and thank you Jenna G. I love my car. I loved my experience and will definitely recommend others who are looking to buy a Subaru to your dealership.

The people at Subaru are always amazing and phenomenal.

If you're going to this dealership, ask for James Brown. Very knowledgable about the products. Conducts himself like a real professional Truly goes the extra mile to help his customers. To sum him up, an exceptional human being.

I would buy another car from Sam! No pressure and willing to go the extra mile in making the sale! Thanks again Sam!

Austin was great and very helpful. The sales experience was really exceptional. The finance was a little bit shady. Felt like I was manipulated in a very friendly way. I was suffering from a health issue so was not quick enough to catch what was happening at the time. Still overall the price was great the additions were questionable and the loan terms were probably not in my best interest.

I liked the no haggle pricing. Other dealers would not list the price.

We purchased an outback on January 6, 2021. We had the pleasure of dealing with Austin. Austin spent the entire day showing us used and new cars. He was very knowledgeable and patient with us. We would highly recommend Austin if you are looking for a new rig. Thank you Austin for your expertise and finding the perfect rig for us we love it.

I brought my car in for an oil change and tire rotation. The lobby was open so I was able to use the work station which was very clean, and all people in the area were wearing masks.

Without a doubt I would have no hesitation to buy another Subaru from AutoNation! They were absolutely amazing to deal with and went above and beyond,From the sales Manager Gail to our sales person Jared everybody was top notch and I couldn’t be more pleased!

Bought my Forrester from here. Everyone was super helpful. Went for the first oil change and it was still a pleasant experience. They were very busy those so it was a longer wait than what I expected.

While customer service is a thing of the past at many companies it is alive & well at Auto Nation Subaru in the Spokane Valley. Micheal the service manager is on top of his dept. Taking care of the customer is his top priority. His crew work hard to get things done in a timely manner. I also appreciate the greeting I received from Sales Manager Gail Swenson. What a great overall dealership! I have purchased over 30 vehicles in my life time & this purchase of our new Forester Touring model in Feb. 2020 & the follow up service has been the very best .

I bought a car 2 years ago from here and have had nothing but trouble. I smelled oil right away and was told that it was probably just oil that had spilled, it only got worse so when they finally looked at it there were 2 leaks that I ended up and to pay $2500 to fix due to time lapse. I go in for regular oil changes and do not drive the car often. Now just 8 months later I am having more trouble, they said it was the short block and it will be costing me $5500. I always heard they were suppose to be a great company but my experience has not been great at all. I will not recommend this place or return to buy another car. Oh they wanted to charge me like $100 for a missing lug nut my son in law went and bought one for $3.99 and put it on themselves

Great service. Offered a loaner, was done before the time suggested. Offered advice. Great

Friendly, knowledgeable and speedy!

This was my initial service on the new 2020 Subaru Forester purchased a few months ago. The service department at Autonation Subaru was able to answer all my questions about services that would be needed and even had me visit with a specialist who was able to answer my questions on how to operate some of the numerous options on the vehicle. I felt the dealership went way above their call of duty in a very professional manner.

Bought my new Subaru Crosstrek at AutoNation in August 2020. All employees we interacted with were very helpful, professional and personable. Had my car in for its first service this week. Got there an hour early due to weather and it was no problem...they got the car right in, serviced and was on my way within an hour. All service personnel were equally helpful, professional and personable. I would recommend AutoNation Subaru in Spokane, WA for anyone interested in great, reliable and dependable vehicles!

They were very accommodating when I was late for my appointment because my car wouldn’t start. I feel that I received special treatment when my battery was replaced.

Getting an appointment for the 30,000-mile servicing was easy online. Check in was fast and the staff was friendly and helpful.

My time at AutoNation was quite pleasant. The staff was helpful and Calab was attentive and understanding about what I was looking for. He didn't pressure me to sign early and he was helpful in getting over all of the bumps we had getting all the correct paperwork in order.

Cordeau, my service rep is very helpful. I have worked with him before and he does not disappoint. He explained what service needed to be done and explained the process. The customer waiting area was clean and tidy. All in all a great experience.

My experience with buying a new vehicle was very good. On November 11, I visited agency to look at the Subaru ascent. I was greeted by Caleb Nicholls. He was knowledgeable, was well versed in the accessories and how they worked. I returned in December 1 and bought an Ascent. There was a misunderstanding as to the amount of taxes to be paid, AutoNation stepped and made it right.

Last week I took my Outback in to try to find why my car battery constantly dies. This has happened at least 50 times since I bought it almost 4 years ago. I have asked them to fix the problem ever since the first 6,000 mile check up and each of the five thereafter. They appear to never go beyond charging and checking the drain on on the battery even though I tell them there is something mechanical or electrical causing the problem. I have replaced the battery 2 times and even bought a spare battery to jumpstart the car when the battery is dead again. They didn’t follow my request again and blamed my problem on not driving enough (less than 2,000 miles in the year of COVID-19). However, I drove a total of 35,000 miles in the previous years. They did not check anything beyond the battery according to the bill. They seem like very pleasant folks at checkin but I question the thoroughness of the mechanics. I loved my Subaru but in frustration traded it on a 2018 Honda on Thursday. Enough said.

Great buying experience. Nick was very helpful and respectful

I waited 2.5 hours for a simple oil change

I really appreciated the knowledge of the service department personnel. I wish that the mask mandate were reinforced inside the dealer as some didn?t have their masks on and others had them incorrectly. I feel really anxious waiting inside since it was too cold outside.

Very satisfied with service received

Great service, Very polite and professional. Not pushy at all. Answered all my questions and repeated them when asked.

Great experience in the customer service, clean waiting area

I was in just looking to test drive a couple of cars, more specifically Subaru WRX. The first one I test drove was an automatic WRX and it was alright just not the right feel for me. Then I drove the second one and it was a manual WRX. I knew this one was the one. It drove smooth and shifted smooth. Couple days went past and then I was walking out of the dealership with a 2019 Subaru WRX.

We are so grateful for the friendly, extremely helpful and no pressure sales personnel. Our salesperson, Ken explained all the features and showed us how absolutely every worked and even set up our phone connections for us. The prices seemed reasonable and there were lots of options to choose from.

Austin LaRue helped me find my new Jetta and I couldn?t be happier.

They are very accomadating , and the showroom waiting area is very nice.

Easy, seamless buying experience. Salesman was helpful and knowledgeable, not overbearing. Other staff members I worked with were also great.

Just bought a VW Jetta from Austin LaRue. He has helped me greatly, even with minor issues... the entire staff was 👍. Highly recommend working with Austin.

Since owning this car this is where I have gone. I was taken care of immediately. I waited for my car for just an oil change and tire swap (regular to winter). I provide my tires and wheels that I bought from them so no charge for this. Surprised how long it took and never received any kind of update while waiting. I was given (used my coupon) a great discount which made up for the wait. The person I normally deal with works from home During this pandemic and I miss her. Overall great service and employees

Good place, great cars, uh, it’s nice

I thought my windows were broken (wouldn't go back up) ... they got me in to drop my car and drove me back home. It was going to rain so I had to get this fixed right away! Turns out the lock out button was stuck... I didn't even know that button was there. They didn't charge me for wiggling the button back up and came to pick me up to retrieve my car. I love these guys... they are just like this every time I'm in for routine oil changes etc.. great people.

Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient.

Nice people to work with.

Extremely friendly service, clean facility and very welcoming.

We found the listing online for a used 2018 Honda CR-V on the AutoNation lot in Spokane Valley. After speaking to the online sales manager, Mike, who took the time to thoroughly look over the vehicle for us and communicate any imperfections, we drove 4 hours from Montana to test drive the vehicle. This was by far the absolute cleanest unit that we were in while shopping around. The auto detailing shop was spot on! There wasn’t a speck inside or out, it was beautiful. The sales staff was friendly and attentive. The one thing that didn’t go quite as smoothly as we had hoped was that we had to wait an hour and a half to check out with the financing department even though we were paying cash. But once we got into financing, Brian did a great job! Again, friendly and efficient. We would definitely recommend AutoNation Subaru to our friends :)

My car has undergone two major repairs this year. The work has taken considerably longer than estimated for each repair. Also, each time the work was completed I found a couple of loose or missing bolts. These were not serious but makes me question the mechanic's ability or whether he/she was simply hurried and not paying attention. However, the service staff is very helpful and service mgr. Michael Stewart is first class. The staff is also way more helpful than that at our other Subaru dealer.

I went thru Subaru of America. They covered the cost of all repairs. The service team was awesome at Auto Nation.

Nice all around service. car is great. place was clean and everyone was pleasant.

I had never had a brand new car I went to Autonation because I knew I wanted a Subaru. Tyler was the best ... very helpful knowledgeable and professional. On our first trip in my new Outback we got a rock in my windshield. We took it in and less than a week we were all fixed up. At our 1st oil change and service Brandon was awesome ...my name on the board was misspelled He changed it just because. It isn't the big things in life that matter the most to me its the common decency & kindness that people have for others! Best group of people I have ever had the pleasure of meeting!! Highest praise to all at Valley Auto Nation Thx guys!!

thanks to the crew at Autonation Subaru service. Great job like always.In and out like a breeze and explanation of service was spot on.

I’ve always hate looking at purchasing a new car, but I must say that Tyler from AutoNation Subaru Spokane Valley made my experience a joy. Along with everyone else at this location. Took my car in for my first oil change last Friday and Brandon at the service desk was a pleasure to work with. I would recommend this great dealership to anyone who is currently looking at buying a new car. They are the greatest. Thank you everyone who made my day a great one.

I attended AutoNation of Spokane because I was selling my 2018 Volkswagen Tiguan to them. They offered me the best deal out of nearly every dealership in Washington state. I didn?t buy a car from them but anyone who does will have a excellent experience. The whole environment and experience was fantastic, the building is new and clean, the staff are extremely helpful and are just a joy to chat too. The facilities there are really actually nice and overall my selling experience with them couldn?t have gone smoother. Shout out to Greg Roland who works there who dealt with my whole selling process. Absolute gentlemen and it?s really nice chatting to somebody who is a car guy. Not only did he know a lot about Subaru?s of course but he knew of plenty of other cars and models which made the experience even more personal. It felt like I was chatting with a friend vs an employee. Highly recommend them.

I have never been treated so well. Everyone you deal with is so nice and helpful. I was impressed last time I was there and even more impressed now. I love my Subaru. I bought one in 1999 and still have it. I loved it so much had to get another one. I had a rock hit my windshield and had to get it replaced.

Went in for my oil change and tire rotation. There was a known software update for my car and the dealership didn't even bother to do it or offer to do it. Now I either have to drive back there (1 hr drive) or try and find someplace with good enough Wi-Fi to do it myself.... LOVE everything else about this place but this really upset me.

Austin, Michael and Jenna worked incredibly hard to get us an incredible deal on a 2021 CrossTrek that worked out better than a used 2018 crosstrek! We never once felt pressured, but rather felt supported through each step. Everything about this experience was incredible. Thanks AutoNation!

Typical car dealership, take your car , can’t talk to the mechanic. Little or no feedback. Hope they did the job right.

Excellent service on sales and customer care!

They were fantastic! I dropped my car off in the morning & got a loaner car, new 2020 legacy, to head to work. I got a call it was finished & I let them know I was at work. They told me no rush. I had to call because I was a few minutes behind leaving work & got there about 5 minutes after close. They were so kind about it & still went over the mechanic notes. I really appreciated it. Plus they washed the outside & sanitized the inside.

Wonderful dealership. I have purchased three Subaru’s from them, and always have service done there.

Wonderful dealership. I have purchased three Subaru?s from them, and always have service done there.

They made promises they never kept. When they washed our car it came out looking like a zebra, dirty and clean stripes. They promised to have service done within a time frame, and it went beyond that and they wanted us to stay even longer for more service. We are thinking we won't do any more business with them.

Purchasing the car was great, but as part of the deal they were supposed to schedule the car to get detailed. I had to email repeatedly to get anything scheduled. Despite emailing the sales guy who sold us the car directly twice, I have never received anything from him. Instead, I was passed of to someone who actually got things done.

When I purchased a used Forester 3 years ago the 125 point inspection showed everything was ok. Two days later I brought the car back and told them the battery was shot, they tested it agreed and replaced it. The following week I had the brakes tested. There was only 1mm of pad remaining. They agreed and replaced them. I noted that when I bought the car the engine had been steamed cleaned. Three months later and 1200 miles I noticed oil on the garage floor, The head gasket needed to be replaced, at my expense, but not by the dealership. I am sure it was already leaking when purchased. No one at the dealership would ever respond to my calls. The only reason I was there recently was for a free oil change.

They are easy to get an appointment with as they take my schedule into consideration. I also appreciate their willingness to answer any questions I might have about my Subaru.

We would recommend buying a vehicle. Subaru Spokane Valley has great customer service. DeSean our sale man along with Jared were amazing. Answered all our questions and made sure we were taken care of. Thank you for making our experience in buying a car the best ever.

Super friendly, very knowledgeable, willing to take time to explain things until we were satisfied. We bought our forester at another dealership, they did not have these qualities. AutoNation Subaru is our dealer from now on!

Excellent maintenance and repair service! I have gone so Autonation Subaru in Spokane Valley for years and always a great experience! Maintenance manager, Michael, excellent to work with along with fellow employees

In January I brought my car in to have it looked at because a sensor lite was on, i was told I needed it put on the analyzer to detect the problem, so left after you having my car over an hour to just to tell me that, but after what ever you did to my car, The fob will not open my rear door nor will it unlock my regular doors and I have to manually lock and open with the key and the alarm goes off when I open my door. So until I put the key in the ignition to start the engine, so Monday I made an appointment to have this problem analyzed for the problem which your service department created, plus have an oil change, and recall fixed. The car was there from 10:30- 5:00. I was told the rear left sensor needed changed, charged me close to $100. For an oil change, told me it would cost $250. For a censer fix. Nothing was done about the problems with the doors you folks created for me. You are a lousy service department.

Great and friendly sales staff, one of my most pleasant vehicle buying experience. Never any pressure and worked along with us during the final sales and purchase experience. I highly recommend anyone looking for a vehicle to visit this automotive dealer.

Great, safe service from all the people I worked with!

🧡🧡🧡🧡 The whole buying a new car was super scary and nerve wrecking for me but, Samuel Shulkin make it SO EASY! Made me feel right at home, chatted with me the whole time, made me feel comfortable, and just made the whole experience phenomenal! By the end of it, I had the biggest smile on my face. Samuel will make you feel right at home. He knows his cars and if you got a question he's your man! I feel alot safer in it. I'm just in love with it all. The new car is MORE THAN I COULD ASK FOR and is MY FAVORITE COLOR! Thank you!!! 🧡🧡🧡🧡

Was pleased with mask protection used by service employees. Also they were courteous and the service in general was done in a timely order.

Great service, always done sooner than told!

In these unprecendented times Greg made our car buying experience amazing! He was friendly, honest, and treated us like family. We will be going back and buying a car from Greg again!

The gentleman who checked me in was very pleasant. He called me to tell me what they had found that needed to be one and then again when the car was ready to be picked up which was ahead of the estimated time.

Courteous and respectful staff! The waiting room is spotless as well as the restrooms! The young man who checked me in was very personable, respectful and kind. He came out and kept me apprised of the progress on my Outback! They even hand washed my car for free and she looked beautiful. THANK YOU AUTO CENTER STAFF FOR BEING THERE WHEN I NEED YOU!

They are thorough in their servicing and bring forth what may need to be done in future visits. Service reps are on the spot and get things done at your request.

The sales person who helped me was patient and not pushy. I appreciated this.

Great service and experience at SubaruNation! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!

Not expecting to be at the dealership for 5 hrs. Came in hoping to buy a used car, running into some hiccups but The staff worked with me and got me into a brand new 2020 vehicle. They are amazing and so helpful..

We appreciate the kind and professional service. Most of all we are very pleased with the vehicle we purchased from AutoNation.

Jacob Jones did an excellent job. When I entered the facility he immediately greeted me with, "Good morning, how may I help you?" He printed my paperwork and we walked out to the car to inspect it together. When the technician completed his inspection Jacob discussed all the finding with me. It was reported that one of my tires had a nail that punctured the inside sidewall. I was confused as to whether the tech had indicated the bad tire before they were rotated or after. Jacob attempted to contact the tech but he had left for lunch. That didn't stop Jacob from lying on the ground so he could inspect the inside sidewalls. Jacob was sure the tech indicated the tire after he had rotated them, and sure enough he was right. (The only reason I did not have Autonation install new tires was because I purchased them at Les Schwab and they were under warranty.)

I noticed an odd wear pattern on my tires when I did my tire rotation. Scheduled an all wheel alignment and the corrected adjustment made a big difference in how the car responds on the road.

We have had one excellent car buying adventure previous to trading with AutoNation Subaru in Spokane Valley so they had a high bar to reach. We have to say they blew that bar out of the water! They topped it! We walked in to purchase two cars and they found us exactly what we wanted and needed within a very short period of time. The trade in process of our two cars was top notch and painless. Auto Nations process of selling and trading is not the same as other dealerships. Those other dealerships.... they need to take notes. We are not going anywhere else from now on! Will definitely buy at Auto Nation again. No doubt.

My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.

Jared Scott was our salesman. He was pleasant helpful informative and great to work with! Helped me make a great buying decision!

Had 2 recall items serviced. Took 6 hours, but otherwise went smoothly.

Ken was very patient with us as we tried different vehicles and the whole experience went smoothly even though we just went to look and not buy. With us it never goes that way!!! No high pressure sells....

I was originally quoted $182.00 for a job that actually cost almost $500.00. The person that helped me after I brought my car in told me that I had been misquoted. This is the second time since I bought the car that I have been misquoted.

Jon was very helpful on everything on our new Suburu and made our buying experience stress free.

The service writer was very thorough and informative. service was done quickly and in a professional manner

My wife and I just purchased a vehicle for the 4th time from Autonation Subaru. We love the sales staff, the product, and the service department. I have personally had horrid experiences in another dealerships service department (Lithia Dodge Jeep) which was so bad, that I refuse to buy that brand of vehicle ever again. I found myself comparing my interactions with that dealerships sales and service departments to all of my interactions with Autonation Subaru, and found every one lacking. We are sold on the Subaru brand, and both of our cars are Subarus purchased at Autonation Subaru new. Our first new Subaru purchased here was sold privately after 5 years for only $6,500 less than the new price. It also had zero issues, and the service department replaced a defective strut, for free under warranty, without asking when we took it in for an oil change. Stellar group. Definitely worth considering if you are in the market for a new car!

If you're looking for a new/used vehicle in the PNW, be sure to check out AutoNation Subaru in Spokane Valley. My salesman Mike Markey helped answer every question and provided value to make it the best vehicle purchasing experience!

Service Rep was knowledgeable and helpful. Work was done well.

I have used the service department for 3 years and have had nothing but outstanding service. I’m told how long it will take and they are always on time. If they find anything that needs to be checked they will discuss it with you first. Great service and a car wash too.

Phenomenal service! I inquired from the TriCities via Email/phone regarding a Toyota Avalon. I showed up in Spokane with my 4 kids. AutoNation was true to their word giving me the exact price for my trade-in & new vehicle. Brandon(salesman) was wonderful as we went over my checklist, their 125+ point inspection, & test drive. Best auto transaction in my 51 years!

If my experience wasn't satisfactory the manager will hear about it. will hear

2nd lease and this time was far better than the first. Thank you Sam, Gail, Daniel and everyone else for the fun and laughs. See you in 3 years!

Best automobile transaction ever! Not being from the area, I called to inquire about a Hybrid. Vin #s were shared, CarFax & Trade-In value emailed. My 4 boys & I showed up and AutoNation was absolutely true to their word on my trade-in & their price. There was no pressure or manipulation. Brandon was phenomenal in his knowledge, professionalism, & presenting the 125 point certification. He was thorough in answering all my questions, concerns, & items on my check list. Cole was expedient with the numbers. It worked easier than any auto transaction I’ve experienced in my 51 years.

Thanks for doing a great job on my Crosstrek. A computer reset was done along with an oil change

Melaia was absolutely fantastic. Her customer service is above and beyond !! Thank you!!

This is my 3 rd new subaru in 4 yrs. They continue to upgrade their models, with features that I desire. Autonation Subaru has the sales, management, and service staff of the highest caliber.

great service,l was very satisfied

Had a wonderful experience from the minute we walked through the door. Tyler was an excellent Sales Rep. And Austin Spargur, the Sales Manager, was terrific as well as Cole made the experience very painless! In the past buying a car has been very painful and a whole day event, not this time. The process was so smooth and actually enjoyable!! You have a great team at Auto Nation in Spokane!! Thank you

Friendly staff and quick service. Would highly recommend this Subaru dealer.

AutoNation Subaru has sold me my last two cars. They have been very helpful and willing to flex as my situation changed at the last minute before the sale.

Great salesman. Took the offer I made on new Outback Touring. Great overall experience. Service Dept very helpfull.

very friendly and knowledgeable staff. Happy to go home with a new Subaru! Thank you

we had a very good buying experience at your store and love the used car we bought in perfect condition. I wish autonation would give its managers a little wiggle room for what ifs but very good

Great service department.

very nice sales staff easy transaction we love the vehicle autonation needs to give its sales manager some wiggle room for what ifs

I was involved in a rear end collision. My car is 5 years old and you can?t tell the bumper was replaced. The paint matches perfectly.

First impressions count...again...(the first time was buying the car over a year ago.)I was met at the front desk by a young man named JACOB, friendly, so polite and very knowledgeable . He kept me up to date with what was done and how much longer the service would take...I knew within minutes I was hoping to do a survey. Service and the time line was done as quoted...I continue to be very pleased with AutoNation Subaru and it?s staff!

My Impreza had two recalls, so I went in to Spokane Valley Subaru since I bought my car there. They were friendly, kept to their estimated fix time, offered a complimentary car wash, kept me posted as to progress along the way, and charged me nothing. The waiting room has been improved since my last visit, so it was a nice experience, for a necessary chore.

Greg took enough time to get us the EXACT Forester we wanted, even finding a way to display engine temperature on a gauge, something previous Foresters have not had. Absolute satisfaction-- make sure you visit these folks before your final decision. No pressure, just honest salesmanship!

The team at Autonation Subaru always makes me feel appreciated when I visit them .

Beware.!!! My new outback will not start after sitting for 3 days. They say there is nothing wrong with a brand new car not starting. Don't waste your 40,000 Dollars like I unfortunately did .

We purchased a new vehicle and a 2018 just a couple months later. Before our check even cleared the bank the engine blew from a coolant leak on the 2018 and even tho they had just completed a “safety check” and sold us a $20,000 lemon and refused to help us in anyway. Service is great if they think you’re coming for more cars. When it’s time for them to do the right thing they disappear. Will have to find another dealership for the other kids’ cars.

Auto Nation Subaru of Spokane valley sold me a car with modifications I was unaware of. The car had multiple issues both electronically and mechanically and Auto Nation would not return calls or emails regarding my issues. Finally, I dropped the car off at their dealership and instructed them to repair the car. When I picked the car up the car still had codes flashing on the dash after they told me the vehicle was repaired and was not flashing codes. This cost me another $2000 on trade in when I traded it in to another dealership. I would never buy a car at this business again and plan to file a complaint with the BBB. This dealership lied to me, would not communicate and sold me a warranty that denied all claims regarding the vehicle I purchased. I will never do business with them again. EVER.

I want to express my sincerest gratitude to GM Jeff Gerken , Service Mgr Michael and Front Desk Customer Service Jordan for their exemplary above and beyond Customer Care we received today . I hope this comment is forwarded to those who recognize these employees in Subaru Corporation. Integrity is sorely lacking in our world today these people are making a difference . Sincerely , C Stam

Great service department! Thanks so much for making things simple and easy!

The entire Buying process was extremely easy and Kara my sales person was phenomenal! I would not hesitate to buy a vehicle here again and will refer Kara to friends and family members looking for a new Subaru!

Fantastic experience. Very professional staff. They bent over backwards to make our car buying experience five stars.

Excellent communications and knowledge of service advisors.

Pleased with Ken Mobley the salesman and his knowledge of the Subaru ascent. Did not appreciate the hard-sell of extended warranty programs with the finance officer, to make a decision of that degree and not have a chance or time to respond is not customer service.

The staff was very accommodating. Our salesman Tyler was terrific. He went beyond what I thiought was acceptable. He explained things clearly and maybe our experience enjoyable!!!

Knowleadgeable, professional sales staff treats customers with respect. Used their website to do research ahead of time then went in for test drive. Purchased the car after reasonably quick & easy financial dealings/paperwork. overall, fair pricing and friendly staff.

Kara did a great job of finding the vehicle we wanted and making the purchase smooth. Her professionalism reflects credit on the Auto Nation organization.

Great, quick job and super nice individual who took care of me.

Austin and Kerby extremely friendly and knowledgeable about all features of the car. Very helpful with our concerns that the dog crates fitting. I’d rate them a 12 out of 10 on the experience. (I’d rather shop for bathing suit than car shop) this experience was very pleasant. Thank you

Everyone was very nice and helpful. After the purchase they have been in contact with me to make sure everything is going well with my new car.

I came in to get an oil change that I thought was covered by my warranty. Alas, it was covered through my warranty with a different Subaru dealership, not auto nation.... HOWEVER, Michael, one of the managers with AutoNation made the trip worth while for me. The service was prompt, thorough, and an overall great experience. Thanks Michael!

We bought a Subaru Ascent about a year ago and they completely screwed us over. We can even get them to take the car back because they sold it to us at such a high price. I would never recommend this dealership and the sales manager is no help. Take your buisness to some one that appreciates it. Word of mouth travels fast

Attention to customer service and no pressure salesperson! Buying our used Outback was easy and stress-free!

Brian was amazing. I had my two kiddos with me, and when they started getting hungry halfway through the shopping process, he pulled out a banana and orange from his lunch to share with them. And when we came back the next day for paperwork, he had another special treat just for them. I knew what I wanted when we went into the dealership, and he was quick to make it a reality. From test drive to helping me link my phone, he was fantastic.

Sales people knowledgeable and friendly, but not pushy. They found a way to get us what we wanted.

They were excellent. No hassle, helpful and responsive.

Customer service was helpful and polite, waiting area clean and nice, chairs not very comfortable.

I had a great experience with AutoNation and Brian! Low to no pressure! Got me in the right car and made the purchase process very smooth. And talk about service after the sale! I stopped by to learn more about my car and purchase something else, and he was excited to see me. Told me to call his cell whenever I needed anything. Very pleased!

Everything went well from making an appointment to the time I left. I was informed of things to keep an eye on for the future. My car was even washed. Thanks.

Had a good, easy and informative buying experience.

They want $99 per item they diagnosis and in my case would've been $500 with out even fixing anything. I bought the service contract for $2100 and I made the mistake that they would've taken care of me better. Buyer beware there service department is only focused on profit. I took it to my Dad's mechanic and they are working with the service contract company and not charging me anything for diagnosis.

I paid $90 for an oil change and filter on my 2017 Crosstrek. I've never paid that much for an oil change on any vehicle I've owned. I can't afford to do business with Auto Nation.

they treated us great got us out of there in a timely manner explained everything pretty well very happy with my experience