
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Subaru Spokane Valley
5
Very friendly sales people. Provided lots of help and answered all questions very clearly. Offered help after my purchase-(which I used). Facility is sparkling clean. Could not ask for better service.
Joan Thiele
May 19, 2022
4
Everyone at this location were more than wonderful. Both sales reps that helped me in purchasing a new crosstrek and the finance team . Will definitely be referring friends in need to this location. The process took some time due to some hiccups however everything worked out how it was supposed to be. .
Jarell Akeem
May 18, 2022
5
Nathan was awesome. Very personable and made the car buying experience easy. He answered all of our questions and explained each question thoroughly.
Jennifer Hendricks
May 17, 2022
5
Very friendly and knowledgeable making me feel confident and comfortable with them working on my car.
Karen Hare Brown
May 17, 2022
5
I had a great experience at the dealer. There are very professional, they know what they are doing, they are honest and puntual.
Lydia Resendiz
May 16, 2022
5
Super friendly! Really fast and efficient!
Trent Liebergot
May 15, 2022
5
Andrew did a great job getting us our 2022 Crosstrek Subaru. Andrew, Gail, and Chase made sure everything was correct and thoroughly complete. Thank you.
craftie_me@yahoo
May 15, 2022
1
I was not very happy with the service I received. I got charged more than I needed to for services. And there were a lot of rude people. Some of the front desk people were unhelpful when I would ask questions. I will not be returning to this place.
Bree Jones
May 13, 2022
5
My experience at Autonation Subaru was completely different then any other car purchase in the past. Communication was prompt. My sales person, Colin, was thorough, flexible and genuine. All of the staff were personable and attentive, but not in the “sleezy car salesman” way. The concerns I had about the vehicle were minor but were all addressed. Colin had the service tech take the car to the service area to check the alignment and adjust as necessary. Colin took the time to show me how to use all of the technology features in the car before I left and even filled up the gas tank! Two days after purchase, multiple service lights turned on. This is where all my red flags went up. I called Autonation. The service gal had me bring the vehicle right down, they gave me a loaner car and resolved the entire issue with no charge and only slight inconvenience on my part. There was no argument, no cold shoulder and no pressure. I am completely impressed and will return if I ever have another vehicle need.
Nicole Frye
May 11, 2022
5
I recently purchased a car and worked with Josh during the process. He was very kind, knowledgeable and patient. He was honest and never pushy. I appreciated his help so much!
Megan Mayfield
May 10, 2022
1
If your looking for a used vehicle go somewhere else! Tested a used car today, it had some problems but it could have worked. I always check Kelly Blue Book which said the car is worth much less than the asking price. This dealership has a shelf of Kelly Blue Book awards for excellence. I mentioned the problems and the blue book price and made an offer accordingly. I was told that they do not acknowledge Kelly Blue Book, they will not counter offer, you pay their extremely high price or you can walk, needless to say that's exactly what I did, I walked out! Never have I been told that there is no barter on a used car until today!
Christopher Masters
May 9, 2022
5
Always polite and thorough.
Virginia Hinch
May 7, 2022
4
Pretty good customer service, with good understanding of their own products
Gerald Maib
May 7, 2022
5
I've had nothing but good experiences with AutoNation Subaru in Spokane Valley. We've bought a couple of cars from them and have had most of the routine maintenance performed by them.
David Olsen
May 7, 2022
5
Steven did a great job for my sister. Michael helped as well. My sister is greatful.
Tom Talarico
May 6, 2022
5
Fantastic experience trading in and buying a new car. No pressure, kind and attentive staff make this an awesome place to buy an awesome car.
George Helling
May 6, 2022
5
I was pleased with the whole process of getting my subaru outback serviced here. I had to have head gaskets replaced and a few other minor repairs. Nathan was helpful and honest explaining my options before I agreed to the work -- he didn't try to sell me on every little thing. The price was fair and slightly below what he quoted me. They also included a free rental while my car was in the shop for a week, which was convenient and appreciated. My car runs great now and they back up their work with a year warranty. I will take it to them again if I have any other issues.
Tyler Hogan
May 5, 2022
5
My 2022 Subaru is my second Subaru and I have to say very loud Tyler W is the BEST! I don’t consider him as a car salesman he is a friend now, he sold me my first Subaru and that’s where our friendship began. Everyone at AutoNation Subaru makes you feel like they have known you for years there’s none of that “desperation” salesman pressure! Everyone I have interacted with there is so down to earth and very authentic from start to finish . Thank you Tyler , Sam and Chase !!
Patti Holten
May 5, 2022
5
Very knowledgeable and helpful in getting me educated on my new car!! Very friendly and fun atmosphere I can’t wait to use your services in the future!!
Misty Englund-Eller
May 5, 2022
5
Love my new 2022 Crosstrek. Great on the road experience, comfortable ride and enjoy all the features. Subaru Auto-Nation Dealership was great to work with! They treated us like their top customer. Every person was courteous, honest and customer service focused during the entire buying process.
Debbie Willey
May 3, 2022
5
Great job and quick
Terri Barbano
May 2, 2022
5
Excellent sales and customer service
Steve McGowan
Apr 29, 2022
1
Finance guy Michael who’s now a SALES MANAGER scammed me out of thousands of dollars in finance. I asked for gap insurance only and he threw on 11k worth of additives and when asking for refund the GM told me to “fuck off” saying his finance guys don’t cover papers which they do. Disgusting place and full of dirty scammers if you wanna get scammed come here!! Scamming as a corporation is disgusting and they should be punished for their actions.
Hunter Gesik
Apr 27, 2022
5
Service...updating my review...we had our car serviced...they did a great job. Nice work with our family of Subaru's... OK - We bought another one! Nathan helped us buy an Ascent!! Love, love, love it!!! Thanks!!! Nathan was great by the way...go ask for him...or Jon... Great service and experience! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!
Dr. Wade Larson
Apr 26, 2022
5
I like Michael in the service department. I trust his advice about my 5th Subaru. I live back a very challenging road and Subaru’s have always gotten me home.
Louise Telford
Apr 25, 2022
5
Andy was awesome. I tried to buy Forester at AutoNation In Seattle and pay to have it shipped to Spokane. They keep me on the hook for two days and then gave me some Weird excuse of why they couldn't ship it to me. Went to auto nation in Spokane valley to look at a different Forester and told Andy about my experience. He talked to another employee and they said they could get me the forester in seattle. 1 week later it was in Spokane valley. I came in same day it arrived and purchased it. Everything went smooth. Looked exactly like the photos. Very pleased 👍🏻👍🏻
melissa morrison
Apr 22, 2022
1
These ignorant people sold a Subaru out from under my daughter. We arrived to sign for it but sold it the night before VERY RUDE! broke my daughters 💔 😪
Jamison Crevier
Apr 22, 2022
5
I had a great experience with AutoNation Subaru. I came in on a busy Saturday and worked with a few people that were attentive despite the rush. Fortunately, I knew exactly what I wanted and had reserved the vehicle online. They were very helpful as a team, helping me while also finding someone who could dedicate their afternoon to my needs. The combined experience of the staff was astounding with one sales manager boasting 20 years at the dealership. I worked mostly with Tyler. He was friendly and knowledgeable about the vehicle which made me confident in my purchase. It was long and tedious, as you’d expect, but at least there was good conversation and I came away with exactly what I needed. Thanks guys!
Hillary Rose
Apr 22, 2022
4
Good, but took too long for car wash.
Dennis Moore
Apr 22, 2022
4
Recently was fortunate to lease a new Subaru Forester from Auto Nation Subaru in Spokane Valley and wanted to share my appreciation. This was during the pandemic and most dealers had zero new car inventory and they made the shopping process so easy and provided me with as much info as I needed without any pressure or pushiness. And my first new car service experience with them at 4 months was a breeze to schedule and the wait in their very comfortable customer waiting area felt like I was in a lodge! I highly recommend these folks!
mike smith
Apr 21, 2022
5
Very cordial fast service would recommend for service and buying a car.
Rick Richardson
Apr 21, 2022
5
Purchased my first Subaru here. Great experience, they worked with me to understand everything and obtain it in my price range. Get my services completed here and even when my window broke, they helped me through the process. Great customer service. They are like another family. Thank you all for making me feel comfortable and helping me take care of “Little Lucy” (2021 Crosstrek plasma pearl yellow).
Kim Holloway-Cook
Apr 21, 2022
1
I had to traide my vehicle in because the transmission went out on it when i was 600 miles from my home. I purchased a WRX from here on the 15th of April with only 85,000 miles on it. With me driving it less than 2000 miles and 45 days later the clutch needed to be replaced (not covered under warranty) After the Subaru dealer in Oklahoma pulled the transmission, I was told that it had to be completely replaced. Luckily I did get a warranty to cover the transmission. The salesman lied to my girlfriend and I telling us he knew the previous owner personally and he worked at that store, plus he took so much care of it. WHAT A JOKE!!! If it wasn't for a warranty from the company I would have been out 9000 on a care I just paid 19000 for. Do not go here if you want a quality used Subaru.
Adam Schiller
Apr 18, 2022
3
If you buy a vehicle that needs a small repair and you negotiate having Subaru repair it, don’t expect a call to schedule or for them to schedule right away. You will need to take the lead on it. Also once they have your vehicle they will not tell you anything until it’s done. The quality of the work is outstanding that’s the only reason for 3 starts.
Chris Ingraham
Apr 17, 2022
5
Excellent service,way better than the downtown Subaru dealership. Colin was a breath of fresh air,no high pressure,just worked with us and walked us through every step along the way.
Kevin Oxrieder
Apr 16, 2022
5
Smooth ordering process, great communication, and easy salesmen to deal with. It was a pleasant experience!
Noah Carlson
Apr 14, 2022
1
At first they were great but the day after I bought my car there was engine issues and I went in to get it fixed and they said to wait until it happens again. It started sputtering again the next day but because the check engine light wasn't on they didn't know what to do. The engine light came on and I pulled the code myself and gave it to them and was told someone would contact me. After a week I didn't hear anything and so I emailed them again and nothing. I have called twice and emailed a handful of times and everytime they say they will speak with their manager and get back to me nothing happens. Today the car sputtered again at a stop light and then barely would speed up and the check engine light started flashing this time. I'm starting to think they know the issue but they don't want to fix the issue and have been pushing off fixing it until it is out of warranty.
Matthew Garrison
Apr 14, 2022
5
Nothing but good new pleasant people fast service
Loyal Whitted
Apr 14, 2022
4
Good customer service and quick turnaround. If the car was complimentary washed or cleaned and fluids topped off during the multi-point inspection it would be a higher rating. I would recommend others to utilize this business for their Subaru needs.
Lisa Edwards
Apr 14, 2022
4
Completion of oil pan leak repair was delayed due to getting the correct parts, which was not the service dept's fault. However, I was delayed for over 2 hours when picking the car up because the service tech did not complete the repair when he said it would be ready. This is the first time this has happened with this dealership, since every service in the past has been on time and completed on time. I'm giving this one a pass because I believe they are shorthanded and the tech was probably being pulled in several directions. I still think this is a superior dealership and will continue to go to them for my service needs.
Jim F
Apr 13, 2022
2
Service desk was nice, buy it took a week for then to look at what I told them to look at in the first place just to tell me it's probably what I told them to look at in the first place. Tried to ask for more money to look into it then quoted me $4300, for a short block, for "worst case" and that isn't including potential more damage or heads. So not worse case, I found a long block for 2600 even with 1000 for labor it would still be a lot less and better in long run.
Austin Hartley
Apr 12, 2022
5
AutoNation Subaru staff goes above and beyond expectations when it comes to helping someone. Jeff Gerken, Gail Swensen, Brian and Josh were all great along with Cole. I could not have ask for a better team to work with.
Sherry Moore
Apr 11, 2022
5
I am comfortable bringing my car their for service. They are friendly and efficient. I also find them honest and fair
sharon mardis
Apr 10, 2022
4
Everyone was very professional, nice and helped me get the perfect car for me. Great communication skills from the guys helping me.
Mia VanKomen
Apr 8, 2022
5
Finding the car I wanted was impossible, so I ended up ordering one. Tyler, Nathan, and Andy were all very helpful at Autonation Subaru. Tyler and all the men I interacted with there didn’t talk down to me. I was treated with the same respect as any man would get throughout the process. During the shopping phase of my car search I experienced disrespectful attitudes toward women buyers at other car dealers, but the people at Autonation Subaru were all incredibly respectful, friendly, and helpful from the start. Nathan was excellent at giving me answers and helping me understand the current car market during my first foray into the car shopping nightmare that is happening post-pandemic. Tyler was responsive when I called and knowledgeable through my more than two month wait for my car to come from Subaru. Chase was easy to talk to, understanding, and flexible about my needs and wants during the paperwork signing. All the people at Autonation Subaru are amazing. I don’t say that lightly because I really don’t like car shopping and buying…but if you have to do it (and you are female!!) these guys will help you get through it!
Lee Anne Fisher
Apr 6, 2022
5
Great service!
Sarah Trummel
Apr 4, 2022
5
I enjoyed Tyler, our sales guy. He was fun to talk to and genuinely interested in my family and our needs. They gave us a no-nonsense price and communicated with us throughout the purchase and delivery process. They didn’t hide any fees or try to trick us into spending more money with them. We’ll done.
Jason Worf
Apr 4, 2022
5
My salesperson, Keith made the purchasing of my new 2022 Subaru Crosstrek a very positive experience. Very awesome the friendliness, and way I was treated by Keith, and Gale. I highly recommend Auto Nation Subaru.
Kathy Spencer
Apr 3, 2022
5
I purchased my 3rd subaru from Tyler & AutoNation Subaru this week and I couldn't recommend these guys enough! They take care of you to ensure your needs, wants, and goals are met. I highly recommend using them for all your Subaru needs.
Amy Walston
Apr 3, 2022
5
It's always tough to be without your vehicle while it's being worked on. However, this was definitely worth the wait. Trevor & his team took great care of me & my car. I highly recommend. Thank you, all!
josh earley
Apr 2, 2022
5
If you are looking for a dealership that wants to take care of you, definitely consider coming here! They care more about the relationships they build with consumers than any other dealership I have walked into and that I think speaks for itself. Keith Moors and Gail Swensen are outstanding from start to finish and their passion for Subaru will convince you to get into one and never look back. Thank you for all you have done, rockstars!!
Alicia Tryon
Apr 1, 2022
5
Very good service. Checked everything out AOK. They loved my service dog.
Robert Bucknell
Mar 31, 2022
5
Excellent staff, efficient service and great professional expertise. I recently bought a Subaru and took it to get serviced. I was surprised how quickly they were able to do an Oil Change and multipoint inspection! It’s also incredibly helpful for me that they open at 7am. Makes life a lot easier.
MG Metro
Mar 31, 2022
3
I would have given five stars for service, as I came in for an oil change, which is exactly what I received. HOWEVER, this is the first time I have ever taken my vehicle to a dealership that I was given back my car without it being cleaned. Or even offered to clean it. I was traveling and my bug covered windshield was dirty to the point of being dangerous to drive. I was so surprised to get it back as filthy as it was. I had to go find a place to clean it up. They should have at least offered. Won’t go back. I could have gotten an oil change elsewhere for half the price and know I still have to find a car wash.
Kathy Cantrell
Mar 31, 2022
4
Bought a 2022 Subaru Crosstrek Premium 6spd manual. Whole process was super simple and feel I was very well taken care of! Seems like a pretty solid group of people running this dealership! I knocked one star off because I noticed a dark smudge on the headliner while driving home. Not that it’s life altering but headliners are really touchy about cleaning, and have the potential to cause more harm than good when you start messing with them! Just feel like a 2022 in 2022 bought new, it should have been caught! Other than that… I wouldn’t hesitate for a second, to purchase future vehicles through AutoNation Subaru Spokane Valley.
Josh Pope
Mar 31, 2022
4
I was shocked that this time I was charged for labor for rotating my tires (had my winter tires swapped out for my regular ones) and also got Charges for a hub bolt. I have been coming here for over 7 years and never charged for labor for rotating tires or hub bolt as you are the only facility that has ever done work on my car since I have owned it. Plus the tires I have on my car we’re purchased from your place. I will for sure talk to the employee next time I come in so am not charged for this again.
Jayne Kubasak
Mar 30, 2022
1
I bought a new car from them in 2018 it has had an intermittent problem with the lift gate since it was new then after two years the battery just died so they replaced it 8 months later it was dead again and I had to have the car towed into the shop they replaced it again and 3 months later the battery is dead again and they are telling me it's all because of the lift gate control module that now 4 years later I have to pay $100 deductible to get it replaced If you can go somewhere else to get your vehicle worked on do it
mike knopp
Mar 28, 2022
5
Been going here with my suburu since we got the car (about 5 years) and the work is always done top notch. Definitely allow for some time as it often takes a bit longer than they say it will. But the customer service is always very good and very friendly. Prices are competitive.
joe snavely
Mar 28, 2022
1
I was pleased with the salesman, finance manager and service department teams. What I'm disappointed about is the folks they hire to fix the flaking paint off the wheels of my GTR and the Tire and Wheel package they sell. After purchasing the vehicle they had my wheels repainted by a mobile shop, when I got them back they weren't perfect but I wasn't trying to be nit-picky. Flash forward a year, wheels are flaking in same spots that got repaired, no its not curbrash, and the tire and wheel package they sell wont cover it because they weren't in a incident that created the damage. Super disappointed in the package and 3rd party they use for wheels. Update: Purchased the Windshield protection package, currently I'm trying to use it. I've called for 3 days in a row without being able to contact someone about if the package is still good or how I would use it. No returned calls for my voicemails. Looks like I got scammed out of more money and I'll have to pay out of pocket to get my windshield fixed. DONT BUY ADDITIONAL SERVICES or "PROTECTION PACKAGES"!!!
David Dudley
Mar 28, 2022
5
Nathan was an amazing sales man for my son first time purchasing a car. Helped get him in a great car. And great loan rates!
Angie Schock
Mar 25, 2022
4
The staff there is very friendly and helpful. The service done on my vehicle was done to my satisfaction. The shuttle service to take me to work is also a plus. Will definitely use them again when my car needs to be worked on.
alex pagotelis
Mar 24, 2022
5
I am 72 years old & have purchased 36 new vehicles over 51 years. Cars,trucks & rv;s. This was the BEST purchase I have ever had. i did my research & in the past have owned Subaru's & we knew we wanted a Forester. After going to the auto show we knew the model we wanted. We chose the Forester Touring model with pkg. 41 & it gave us all that Subaru offers. What a amazing automobile! We had stopped 2 years ago to just look & we met Brian Moreland. i asked for no high pressure sales tactics & i got none. When we went back to purchase on 3-17-2020. Brian was still there. They had our color choice & model so we purchased the car on the 18th. During the process we met the sales manager Gail Swensen, Jeff (GM), & Andrew Watson (Finance & closing). This is a team that knows how to treat a customer. In addition, I traded a car in & received a fair valuation. We were treated openly & honestly. This dealership really cares about taking care of the customer. They delivered the very best service we have ever received at any dealership.
Bill Rabe
Mar 24, 2022
1
****BE AWARE!!! STAY SWAY FROM THIS DEALERSHIP!!!***** This is the absolute worst experience I have EVER had at a car dealership. I was sold a 2020 Mitsubishi Outlander. Was told it was AWD - it was not. 3 weeks into having the car it had minor issues (belt/pulley). I scheduled an appointment at the facility only for me to arrive at facility for them to tell me they couldn't service it because they didn't have the Mitsubishi tools. They sold me a subaru warranty which is essentially null and void as I have a Mitsubishi and they don't have the tools to work on my car. Then on top of it all, they sold me a 10 year, 100,000 vehicle warranty and never put it in my name. When I went to get my vehicle serviced elsewhere I was unable to get it fixed because they never transfered the warranty to my name. I have tried to reach out to three managers, two sales managers (Micheal & Gail), and the GM (Jeff) Noone will respond to my calls, texts, or emails. I have NEVER experienced such poor customer service in my life. I will NEVER return and will tell everyone I know to avoid this place at all costs. It is an absolute joke.
Hannah Wright
Mar 22, 2022
5
Great service. Honest prices!! One of their staff took me to run an errand while I was waiting on service.
Caneel Johnson
Mar 21, 2022
1
Car is fine. But it was oversold. Salesman and finance guy misrepresented car features, electronics and cabin tech. Deliberate or simply lack of knowledge, unclear. But would have appreciated a bit more honest/knowledgeable sale.
Steven A. Smith
Mar 20, 2022
5
Jesse and Tyler made selling my car amazing and Tyler is in the process is helping me get a lease and I wouldn’t go anywhere else with how this process has went. If you need anything with sales he is your guy!!!
Annikki Moreno
Mar 19, 2022
5
Loved my experience! Sam was absolutely awesome. Found my forever car!
Stephanie Hodgden
Mar 18, 2022
5
Do a great job servicing my car every time. Front desk is very friendly and helpful.
Jessica Trotskiy
Mar 18, 2022
4
Bought my 2018 Subaru Impreza here in July 2021. I will say that my sales person was very uneducated and made promises he couldn’t keep. This employee was let go months after I bought my car, seemed very shady considering I was having issues from the get go. Months passed, conversations had with multiple people, and I will say that this place sucks at communicating. No returned calls, no reaching out. Well my engine light came on this past January, months after I had been trying to get them to work on my vehicle. Despite all of the BS, Michael took the time to address my concerns. $1500 in repairs was practically covered, it felt like they had owned their poor communication in the past. I love my car, but if it wasn’t for Michael handling my situation professionally I would give this place 1 star. Thanks for taking care of your mistakes.
Jake Watkins
Mar 18, 2022
2
First problem, I called the service department and asked what it would cost to replace my battery. Apparently I wasn't specific enough, and my bill ended up being $50 more than what I was quoted because they didn't include the labor. But that was the least of my aggravation. I had made an appointment to have the work done, and was told it would take around 30 minutes. An hour later after hearing nothing, I went up to check with the rep and was told they were working on it then and it shouldn't be much longer. An hour later when I was finally informed that my car was ready, I asked why it took so long. I was told that several other cars came in right before me so it ended up taking longer than expected. When I complained that I had made an appointment specifically to avoid such a problem, I was told that they are short staffed and just can't get anyone to work. This was the same excuse I got when I had a vehicle in many months ago and it took much longer than i was told. It seems to me that if you know that you are short staffed, let people know that in advance rather than letting them sit for hours in the waiting room. And if you have an appointment coming in for work, make sure you have someone scheduled to do that job rather than putting them on drop in jobs and letting your appointments wait. On top of everything else, I couldn't find the email offer that you had sent me for a discount on service, and was told that if I wanted, she would make a note in my file to give me a discount on my next service. I informed her that it probably wouldn't be necessary because it was extremely doubtful that I would be coming back again for service. As this was the 4th vehicle I had purchased from this dealership, I had expected to receive better results, but I guess that is a thing of the past. I hd always heard that it was a good deal that would get you to buy, but great service would keep you coming back. Apparently this corporate dealership no longer believes in this!
Barry Brathovde
Mar 18, 2022
3
I was not kept informed of what was happening. I had to ask after more than an hour only to find out that my car was ready. Did not get copies of the paperwork. I forgot to ask and it was not offered to me.
Susan Stratton
Mar 15, 2022
5
Quick friendly service! Not so easy to find these days as everyone is short staffed they nailed ot
Angie Francis
Mar 14, 2022
1
Rip off and over priced
Mack Bradshaw
Mar 12, 2022
1
The salesmen and management are extremely rude and pushy. I do not recommend.
Tyler Carlson
Mar 12, 2022
1
Their customer service is not up to par. Very rude people. I do not recommend going here. The salesmen push you into vehicles even tho you don’t like them. Then they get mad when you want to test drive something else.
Stacie Church
Mar 12, 2022
1
The salesmen was extremely rude to my wife. I was blown away that he would talk to a women like that. Then he was being rude to her while she was driving a manual taunting her saying that women can’t drive manuals. So not only is he rude, he’s sexist too.
Garth Carlson
Mar 12, 2022
1
dishonest and rude salesman
Fritz Turner
Mar 12, 2022
5
Sam Shulkin was awesome!! Easy to work with and great communication. He made sure to explain the buying process in simple terms and helped me make the best decision for my situation. Highly recommend the sales team and the management was transparent as well!
Austin LaRue
Mar 12, 2022
1
I’m just gonna post the pictures and let you guys figure out why I wouldn’t even give them 1 star. Absolutely ridiculous. Screen shots are from one of their car salesmen who was extremely nice to work with. Until I declined their offer on this car. Pictures are of the car that I wanted to buy. Business card is his contact info and name so you don’t go to the same dou**bag.
Samantha Rogers
Mar 11, 2022
5
Lube guys take great care of my SBox
Nate Benz
Mar 11, 2022
1
I’m just gonna post the pictures and let you guys figure out why I wouldn’t even give them 1 star. Absolutely ridiculous. Screen shots are from one of their car salesmen who was extremely nice to work with. Until I declined their offer on this car. Pictures are of the car that I wanted to buy. Business card is his contact info and name so you don’t go to the same dou**bag.
Samantha Carlson
Mar 11, 2022
1
Horrible customer service. Tries to scam people by overpricing vehicles clearly worth less. HIGHLY DISSATISFACTORY SERVICE!!!
Megan McIlreavy
Mar 11, 2022
1
I heard they eat babies in the basement there
Keith Quincy
Mar 11, 2022
1
do not go unless you want to be ripped off
Jonathan Norman
Mar 11, 2022
1
First off the staff was super rude, not helpful what so ever the selection of vehicles was horrible. The vehicles we did test drive had issues as welll just a very poor experience here.
Dillon Schnittlinger
Mar 11, 2022
1
He tried to touch my n sac
Aron Schnittlinger
Mar 11, 2022
5
Absolutely the best car sales team around! They went above and beyond to get me into my dream car. If you are looking for a great care with a sales team that cares about all your wants and needs, don’t waste anytime heading down there! Ask for Lucas he’s the absolute best!!!
Shalie Kiblen
Mar 10, 2022
5
Absolutely the best car sales team around! They went above and beyond to get me into my dream car. If you are looking for a great care with a sales team that cares about all your wants and needs, don’t waste anytime heading down there! Ask for Lucas he’s the absolute best!!!
Shalie Ann
Mar 10, 2022
5
I ordered a ascent. It took a bit to get it but when it came in and when I went to get it everyone was very friendly. It didn’t really take to long to get everything taken care of. This is the second car I have gotten from them.
Debbie Holmquist
Mar 10, 2022
4
Techs were very courteous
Vern Moore
Mar 8, 2022
1
Weeks have passed and no contact from them! DONT BUY FROM THEM. They lost our keys when we went to get our car appraised that we just bought from them and needed a larger car. No calls back. No replacement of keys. We signed to get rid of the extended warranty they sold us and NO refund of extended warranty. I was in contact with a manager and then they stopped responding. They never replaced the keys.
D LeaderCharge
Mar 8, 2022
3
I had made an appointment for 10am, it took 30 minutes to get checked in and the front desk service staff did not acknowledge my presence for that 30 minute period of time. It seemed like there could have been more efficiency as well as a higher standard of basic customer service.
Vanessa Johnson
Mar 7, 2022
5
I bought my wife a 2021 Subaru Forester Sport thru AutoNation Subaru and it was one of the best dealership experiences I've ever had. I had also bought our Sequoia from AutoNation Toyota a few years back and it was also a great experience. I would highly recommend AutoNation in Spokane Valley to anyone.
Dark688
Mar 6, 2022
5
Thanks so much!!! Brenden made the whole experience pain- free. He was easy to talk with and I didn't get that apprehensive feeling you get when making a major purchase. The whole team was polite and helpful. I will recommend that everyone request Brenden as their salesperson. I haven't regretted buying my Fiat even once. And I usually second guess myself every time I buy a car.
Linda
Mar 5, 2022
5
Service appointment for an oil change. Staff was friendly and helpful. Service was done in a timely manner.
Tracy Guimond
Mar 4, 2022
5
Tyler was fantastic to work with. Very low pressure, highly informed salesman. The whole staff laughed and joked and visited with us during the car buying process, and we felt very respected and valued. My new 2022 Crosstrek is perfect, and was sold at the perfect price point, which was less than all the other subaru dealerships nearby. Will not go anywhere else in the future.
Sarah Moss
Mar 4, 2022
5
Working with Tyler was fantastic and the price on my new 2022 Crosstrek was spot on—infinity more fairly priced than all other lots in our area. No BS, just a friendly guy helping us get into an affordable, reliable car. The staff was exceptional, as they laughed and jokes with us during the lengthy car buying process, and they offered low pressure, but high information interactions.
Sarah Moss
Mar 4, 2022
3
Took our Forester in for an airbag recall, service during the replacement was ok, but when we got it back, it was missing the controls for the side mirrors (leaving a hole in the dash) and there was no airflow through the center console vents. Taking it back this week to be addressed, but what an inconvenience - and not a great first impression. :( EDIT: the dealership contacted me, drove out to pick up the car and fixed the issues. Nice recovery 👍 updated to 3 stars
Wayne Creasey
Mar 3, 2022
1
Bad experience from the start - they took two weeks to replace a battery, do oil change, and rotate the tires on a fleet vehicle. Multiple calls back and forth; they obviously have no idea how to service a fleet vehicle. I'd never take my personal car there.
Michael Brandt
Mar 1, 2022
1
Buyer beware do not do business with this dealership. We bought a car that has been in the shop since we got it (almost a year).The service department has no communication we have been trying to get an update on our vehicle for a week no return phone call. I don’t wish anyone go through what we are going through with this car and dealership.
Matt Medina
Mar 1, 2022
1
Did not take no for an answer and insisted that they knew what was best for me. Extremely disrespectful and pushy staff who came to my car after I had denied their offer and left to tell me I was wrong about another dealership and I should be careful.
Julie Saltus
Mar 1, 2022
5
I come here because of best pricing and there accommodations for long waits. Always helpful and friendly staff!
Hannah Cade
Mar 1, 2022
5
Fast and friendly service, and more than expected customer service with having the kids around for this trip.
Nick S
Feb 25, 2022
5
Bought a 2018 Subaru Impreza from them and I absolutely love the vehicle. My check engine light came on and I took it in to get looked at and get the oil changed. I left and later that day my check engine light came back on so I made a new appointment. When I went in for the new appointment the service manager put me in a loaner vehicle so I could get back and forth to work. Not only did he do that for me but because I came back for the same issue he took care of the deductible as well. This is a super great place to buy a vehicle from and I wouldn’t hesitate to buy another vehicle from them again!!
Kea Johnson
Feb 25, 2022
5
I went in to look at a used impreza here, I wasn’t 100% sure because of finances. I have been screwed over by dealerships and salesmen before, but the salesmen at Subaru were nothing but amazing. They listened and understood what I needed and they got me into a car that I never thought I’d be able to own at this stage of life! They have been accommodating even after the purchase!
Shyanne Parker
Feb 23, 2022
4
Shayne was helpful and personable as she gathered information before the appointment and after the work on the car was completed. She even escorted me to my finished car. My only complaint was when I called the day before, it took 3 calls to talk to someone and find out how long my appointment would be. The voicemail was not answered, but once I got a person, she was GREAT.
Lynne and David Wetterlin
Feb 23, 2022
5
I discovered the quality of a Subaru when I purchased my first CrossTrek years ago. I discovered as well the ease of dealing with the professional and courteous salesman, Keith Moors at Autonation Subaru in Spokane Valley. No wonder I returned there last week to purchase my next Subaru and enjoyed the same great experience.
Kathryn Mietus
Feb 21, 2022
5
Seriously the best car buying experience I have ever had. Everyone involved was extremely informative and very pleasant. What a great place to work with.
Jessica Nanamkin
Feb 21, 2022
5
We had a fantastic experience ordering our new Subaru and wouldn't hesitate doing business with AutoNation in the future!
Nancy Cote
Feb 20, 2022
5
Came in for a service of oil change and tire rotation. Waited in service waiting room for vehicle to be ready. Coffee, Tea and bottled water were available. Car was ready in a little over one hour and it had been washed. Very pleased with service.
Rich Emery
Feb 18, 2022
5
Autonation Subaru Spokane Valley is the best they take care of their customers and follow through on their promises. Another reason I prefer them is because they are not in the middle of the city. They have a clean and respectful facility.
Debbie Caudron
Feb 18, 2022
5
Easiest experience for my family. Didn’t sit around all day and didn’t have to do a bunch of back and forth negotiating. Gave us a fair price for trade in towards our new car. Thank you!
Ryan Oberbarnscheidt
Feb 18, 2022
2
Uninformed and inflexible. Tried to sell my deceased brother-in-law's vehicle to them. Had all the necessary court papers. Due to the fact AutoNation uses a third-party vendor to pull together all their documents, they have very little control over anything out of the ordinary. Waited nearly and hour while the docs were prepared only to learn they could not purchase the vehicle. The only reason given was the vehicle had a loan on it in the decease persona's name. Many vehicles have loans on them and I had all the paperwork allowing the proper transfer of title. Save time and head across the street to CarMax. They do everything in-house. Exact same facts presented to them...and it was no problem. Would give 1 star but salesperson Jesse was very nice and got absolutely no support from spineless Brian.
Mark Calvin
Feb 16, 2022
5
Bought my car on February 6 and it was a great experience. First off they picked me up at the airport so I did not have to pay for an Uber. We got to the dealership and my car of choice was ready to go for a test drive. I did end up buying it and the experience continued, they were not pushy or putting pressure on me. It was a smooth buying experience and I highly recommend them for your vehicle needs.
Tony Gomes
Feb 15, 2022
1
During an afternoon conversation a salesperson at AutoNation Subaru Spokane Valley assured me, by using the vehicle ID number, that a particular car on their website was in fact at their dealership, and available for sale. The salesperson sent to me a two-day reservation link that included the VIN number, and I reserved the vehicle to purchase the following morning. When I arrived at the dealership at time of opening the next morning, I was informed that the car was not available, but other models, colors, etc. were available for purchase. Typical bait and switch tactic.
Mark Simon
Feb 13, 2022
5
Professional, friendly and solid service. I've had three cars through Autonation and have always been happy with them. I recommend Autonation to anyone I know looking for a vehicle.
Steph B
Feb 11, 2022
5
My husband and I bought a 2020 Subaru forester from them, their service was outstanding and they made us feel like no other dealership has, we enjoyed the experience so much we told a friend of ours about them and she went down with cash and bought a 2010 Subaru and she's had it for a year, it has just under 160,000 miles on it and she hasn't had one single problem with the car. After two or three years of her getting one lemon after another she will never go anywhere else. Auto Nation Subaru took care of her and we all will never go to another place again.
Kimberly Lambson
Feb 11, 2022
5
These guys have crushed it twice for me as far as the car buying process is concerned. Absolutely awesome service, I have purchased two brand new cars through them and I honestly wouldn’t go anywhere else. Very laid back and knowledgeable people work here.
Brooke Ann Griffin
Feb 11, 2022
5
I just purchased my second brand new Subaru with AutoNation and once again they were awesome to go through. They made the process of ordering a car painless for me considering how difficult the market has been lately. I don’t think I would go through any other dealership.
Brooke
Feb 11, 2022
1
Tried to come in to discuss a lease. The person I was working with was super incompetent, and kept giving me wrong information. He was a nice kid, but knew super little about leasing. Ended up making a deal at another Subaru. I would not recommend this location. Felt deceptive.
Drew
Feb 10, 2022
1
By far the worst experience I have had with this dealership. We brought the car in to get a leak fixed on a Tuesday and then they told us it could not be done until the struts on the hood got fixed so we said okay let’s do it. Part did not come until Friday which with covid is understandable but the car did not get done until Tuesday of the following week. When we went to go pick up our vehicle the windshield was cracked. They said “I don’t know how we could’ve done it” and only offered to maybe pay half. I told them to send us a quote and call us so we can discuss it more but haven’t heard from them. I am so annoyed to have a cracked windshield now and for it to be cracked at the dealership. I just want my windshield fixed and it should not be coming out of my pocket since we just paid them over $1,750 and came back to a cracked windshield.
Britney Manipakone
Feb 10, 2022
1
UPDATE 2.9.2022: Another month passed and no one has taken our complaints seriously. Thank you for publicly acknowledging my review, but you haven’t taken the time to fix this issue with me. ORIGINAL POST: Went to get our car appraised and they lost our keys. It’s been over a month and no replacement. Horrible experience. They’ve ignored my wife multiple times when she has reached out. Worst experience ever. First how did you lose keys, careless. Second, they lost them and don’t care to make sure they are actually replaced.
Samuel LeaderCharge
Feb 9, 2022
5
Ken and Mike were extremely helpful and made the process super easy. I’ll definitely be coming back for a purchase in the future.
Michaella Gee
Feb 9, 2022
5
Best car buying experience I've ever had! Keith Moors is wonderful and was a pleasure doing business with him and all of AutoNation Subaru. I Love my new Crosstrek!
Michelle Bonds
Feb 8, 2022
5
I went in to order a new Subaru, and my salesman, Sam, was extremely helpful. He laid out all of the details and costs before I signed off on them, and the experience was completely transparent and honest. I am very happy with the experience I had, and I would highly suggest anyone looking to shop at Autonation Subaru ask to work with Sam.
Harrison Fine
Feb 8, 2022
3
Good service but very expensive. Tried calling on another service question but could not break thru the recorded messages to talk to live person after 6 tries.
Bill Faus
Feb 8, 2022
5
Best car buying experience I have ever had!
Mickey Bonds
Feb 8, 2022
4
Great Dealership... all staff personnel are courteous and professional, and worked diligently to resolve any difficulties in our purchase of a new Subaru, all to our complete satisfaction. Thank you! Follow-on service has been mostly good, with solid effort by the management to ensure any issues were resolved. They stand behind their work, even when the occasional hiccup occurs! Thank you!
Randall Osborn
Feb 7, 2022
1
This place is the worst. They charged me almost $200 for an oil change and a $10 air filter. This was the 3rd appointment where they have not had my recalled fuel pump and have let me know it is impossible to do better and that I will just have to keep bringing my car in and hoping they have it. I asked them to make it so I could set the clock in my car and was told “it’s only off by about 40 min” as if it’s unreasonable to want to be able to set the clock.. and they have a bunch of teenage girls with zero knowledge of cars working the front desk who are the only line of communication between the mechanics and customers.. this place is a scam, don’t bring your car here.
Justin DeWitt
Feb 7, 2022
5
They were extremely friendly and made sure everything else worked wonderfully on my Forester before returning it back to me.
Nikki Bates
Feb 7, 2022
5
Excellent service and very friendly workers. Not a long wait time to calibrate the tire pressure of a tire. The best of all . . .they didn't even charge me for the service. Awesome!
Teresa Moore
Feb 6, 2022
5
Whole thing was straight forward. Buying process took around 4 hours. All problems were resolved quickly. Good communication. No pressure.
Brianna6818
Feb 5, 2022
5
AutoNation Subaru is the best car dealership in Spokane hands down. I bought my new Crosstrek in late December of 2021 when new cars were 6-12 months out due to supply chain issues and semiconductor shortages and AutoNation got me the exact Crosstrek I had been looking for in less than 3 weeks. Truly incomparable customer service and the pricing was unmatched at a time when car prices were inflated ~20%. The sales staff was a blast to work with as well, what a pleasure. Lucas Torres was the gentleman who sold me the car initially and he was an absolute rockstar as well, super informed and very intuitive. Needless to say, whenever I buy my next Subaru, it'll be AutoNation Spokane. Thanks again!
Dominic Costello
Feb 1, 2022
5
Tyler Williams was so helpful. He really made me feel good about my purchase and worked with me on payments. Cole in financing was also kind and professional.
Meko Campuzano
Jan 31, 2022
5
Dustyn at Autonation Subarus was very helpful when trading in my Toyota for a Subaru. He helped me find exactly what I needed to fit my needs and didn’t rush me at all. He was new, but you could tell he really cared and always asked someone if he didn’t know the answer. Cole in finance was also super kind and helpful. Great experience overall.
bobbi campbell
Jan 29, 2022
5
I was looking for a car for a while. I knew what I wanted and saw a Nissan Pathfinder at Autonation. I went online to see if it was still on the lot. Luke Torres sent me a message back quickly and said it was still there. I scheduled a test drive and fell in love with the car. I desired to proceed with the purchase. I’m happy with my car and I was very happy with Luke. He sent me messages to keep me up to date with everything going on. He was a how to work with. I will defiantly buy a car from them again. Go see Luke!!
Lisa Beaman
Jan 27, 2022
1
We worked with Kenny a few times and all I can say is I don’t recommend. We put a deposit on a car that was on its way to them so it would be on hold. We called constantly checking up on its location and we were told it was delayed. A couple weeks go by and we call again on the day it was supposed to be here and they said they sold it to someone else. They claim they tried to get a hold of us but we received no calls or emails. They said our number wouldn’t go through so they sold it to another person and have yet to refund us for the deposit. Before inquiring about this car we purchased another car and had worked with the same person. They messed up the phone numbers on the loan and I asked them to change it and they said they would. Now I am unable to make an account with my loan to set up auto pay and had to spend hours on hold for customer service because I need to send a security code to verify my number even though it’s not the correct number. I also haven’t received my license plate and it has been over 2 months.
Alexia Palafox
Jan 27, 2022
5
Fast process.
sopoe slw
Jan 25, 2022
5
Friendly helpful service, no pressure. They made buying a car really easy.
Betty Cousins
Jan 25, 2022
5
I am not a “car person” by any means and when I got the notification that I needed to take my car in to replace a fuel-intake-injector-something -or-whatever I was DREADING IT. They made it so easy from the phone call to setup the appointment to letting me know what I needed to do to the actual appointment itself. The workers there were very personable and I appreciated their help. :)
Victoria Ortiz
Jan 24, 2022
5
Excellent service for repairs! While I was waiting, I was browsing at the other cars and the salesmen were informative and not pushy. Overall wonderful experience.
Olivia Cline
Jan 23, 2022
4
Thank you Subaru for taking care of my vehicle it was alot of work done but they finished ahead of schedule and gave me a loaner vehicle as well
Yasmine Cortier
Jan 22, 2022
5
Lexi was so awesome! She made me feel super comfortable getting my 2010 Forester 60,000 mile maintenance done. She also helped me figure out what was most pertinent to do right now. Another front desk gentlemen also answered a few of my questions. The work done was stellar. My vehicle is running much better now! Less hesitation on acceleration. She also got me into a rental car right away! Less running rough at idle. Etc. Here’s to another 100,000 miles!!!
Mary Grey
Jan 21, 2022
5
Great company to work with. In particular, ask for Joshua Ankney! He was great to work with and went above and beyond.
Mariann Crooks
Jan 20, 2022
5
Friendly, helpful, knowledgeable staff.
Laura Jungst
Jan 20, 2022
5
Very efficient and helpful. it didn't feel like I was at a dealership. They were welcoming and made me feel like they actually cared about my family! 5 stars from me! 🌟🌟🌟🌟🌟
Myra Barela
Jan 19, 2022
5
Very efficient and helpful. it didn't feel like I was at a dealership. They were welcoming and made me feel like they actually cared about my family! 5 stars from me! 🌟🌟🌟🌟🌟
Myra Lynn Barela
Jan 19, 2022
5
The staff at Autonation Subaru in Spokane Valley are always courteous and helpful. They efficiently get you in and out as quickly as possible and get things fixed the first time.
Gaylen Anderson
Jan 17, 2022
5
I purchased a 2017 Ford Explorer and the experience I had was incredible. It started with meeting Ken, the salesperson who introduced himself to me. He was amazing as I felt that he didn't pressure or hover around me while I looked around. Thank you Ken for being genuine as it's been so long since I have purchased a newer vehicle. The finance department worked my numbers including my extended warranty to fit my budget. Thank you all for a wonderful experience!!!
Debbie Medrano
Jan 15, 2022
5
This was our first visit to this dealership after moving to the area recently. While getting a computer update for our Outback, we appreciated the friendliness of the staff plus the safety protocols in place.The waiting area was clean and roomy, with complimentary coffee and water available.
Janet Melin
Jan 14, 2022
5
Very courteous. Keeps you informed on how things are going and any problems that may come up.
Mary Ann Weingart Tupper
Jan 14, 2022
1
Horrible experience, appointment was 10:30 left at 5:30. Oil change, tire rotation, cab filter, and check on an issue with the display is what they had to do!
Buck Gossett
Jan 12, 2022
1
Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the service phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.
setadrift19
Jan 10, 2022
5
Due the termination of support for 3G on our 2016 Subaru Outback it became necessary to update the system on the car. I called and made an appointment to have the work done on a Saturday at 9:30 AM. I arrive a few minutes early and was told that they already had 3 other vehicles going through the update process, and I would have to wait until those were completed. I was disappointed because I believed that I should have been told that when I made the appointment that I would have to wait. The process takes approximately three hours to complete. I ended up waiting until it was finished sometime close to 2:00 PM. Although I was not charged because this was a Subaru recall, I did spend way more time in the store than I had originally planned. Everyone was very apologetic and I was not that uncomfortable it was still a disappointment I do believe this is a good dealership and all other service that has previously been performed by them has been very satisfactory.
George Toulouse
Jan 10, 2022
1
Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.
Adrianna
Jan 10, 2022
1
Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.
Adrianna
Jan 10, 2022
5
Shana was my service rep. And took care of me in the fixing of my backup camera. She was very accommodating in making sure I had a loaner car, as they had to keep my car overnight, and communicated with me throughout the process so I knew exactly what was going on and got me detailed information from the technician as to the exact issue. On top of that, the final bill came in $200 lower than the estimate…which told me they were honest about the amount of labor. The camera itself was a fixed cost.
Kacie Greenwood
Jan 9, 2022
5
We got exactly what we wanted with the help of the sales team at AN Subaru. All of the people my wife and I dealt with in the purchase of our vehicle were like the Boy Scouts of old, helpful, friendly, courteous, and kind. I highly recommend both, Auto Nation Subaru Spokane Valley, and Subaru vehicles.
Steve Morrison
Jan 8, 2022
5
Got a great car for a great price 👍 shout out to André for going the extra mile and helping me get into a new car. Highly recommend this place.
Chris
Jan 7, 2022
5
This was our third auto shopping experience and by far the best. They where so professional and kind. Was in and out in a matter of hours. The communication was amazing with them checking in on how we are doing and if we had any questions. Ken our sales guy went above and beyond and was very professional. He even went out his way when the tire wasn't holding air. Simple fix came by my work and got my car. Fixed it and returned it the same day. I think I will forever shop AutoNation. Their warranty's are very affordable and have tons of options. They worked directly with stcu and many other banks. Ken was really understanding and kept our budget in mind. I always stress when I have to car shop. First thing that comes to mind the pushy sales when auto shopping. But guys this place was nothing like this. I highly recommend them.
Alisha Rich
Jan 7, 2022
1
My Son dropped his car for service and a detail first thing in the morning they had the car for 2 full days and he called multiple times to see if it was ready to pick up. They said they didn’t know because they couldn’t get ahold of their detail shop. So we waited until the end of the the day and decided to go to the detail center ourselves. Needless to say when we arrived the car was never touched after 48 hours. Very bad service to put your customers without a car for 2 days and not even do the work.
Rob Weber
Jan 7, 2022
5
⭐⭐⭐⭐⭐ Love taking my Subaru Forester to Auto Nation Subaru! They are friendly, knowledgeable, and always explain what's going on during my visits. I would highly recommend!!
Amber Gangon
Jan 7, 2022
4
Great experience at Autonation Subaru!
Joey Kyle
Jan 6, 2022
1
The GM is welcome to contact me regarding by review. The customer service faults should be well documented. Update 03/10/21 Several weeks later without a response from the General Manager. After reviewing the google reviews, one can make an educated guess as to why their rating is so high. 😉
Zachary Iskat
Jan 2, 2022
5
They did well.
Rosemary Sewell
Dec 30, 2021
2
Normally, I have very good service from the maintenance department, but after having tires changed I have now got noises coming from the left front. The noises go away after applying the brakes. Am leary to drive the car at this point...
Howard Fristoe
Dec 30, 2021
5
Express service was convenient since the booked appointments were booked until mid January. However there was a time I was told my car would be ready in five minutes and it ended up taking over 15-20 minutes.
Mark Braun
Dec 29, 2021
5
The crew at AutoNation Subaru was an absolute delight to work with — after my experience, I would highly suggest purchasing a vehicle from them if you're in the market for a Subaru.
Brittany Stodgell
Dec 28, 2021
5
My wife and I went in to look at a Ford Explorer we were interested in. We were greeted by polite staff that directed us towards a very knowledgeable and polite salesman, Matt. Although I was comfortable setting up features on the vehicle during the test drive, Matt made himself available for helping us before and after the test drive, which was appreciated. I was able to trade in an older car and they made the whole process smooth and easy. I noticed some minor rust on the doors and AutoNation Subaru wrote us a receipt to take care of the rust a paint touch up. We were able to drive our new car home the same day. They made buying a new car an easy process. I highly recommend this dealership and to go see Matthew Pennell for a trade in or new vehicle.
Trey Barnett
Dec 27, 2021
5
The gal that helped me was sweet and personable! She really cared that I was in distress. Dominic was more than knowledgeable and caring!! Very smart guy!!!
Susan Bell
Dec 24, 2021
5
Found the vehicle in an online search. Made an appointment to see it. Tyler had that vehicle and another comparable one, side by side, running and ready to go (it was very cold and snowy). After a test drive and a little paper, we were “closing” with Andrew while the car we came in was getting an oil change. Andrew found us an amazing interest rate and a great warranty and glass package. Tyler (Sales), Andrew (Finance) and Lexi (Service) provided Exceptional customer care and service. This is the second vehicle we have purchased here in 12 months.
Dave Watson
Dec 21, 2021
5
Found the vehicle in an online search. Made an appointment to see it. Tyler had that vehicle and another comparable one, side by side, running and ready to go (it was very cold and snowy). After a test drive and a little paper, we were “closing” with Andrew while the car we came in was getting an oil change. Andrew found us an amazing interest rate and a great warranty and glass package. Tyler (Sales), Andrew (Finance) and Lexi (Service) provided Exceptional customer care and service. This is the second vehicle we have purchased here in 12 months.
Dave Watson
Dec 21, 2021
5
Service appointment was on time, minor problem with parts and wheels. With the professional assistance on Mr. Ken Morbly and the Service manager the issues were resolved. Have always received excellent customer service from AutoNation Subaru and AutoNation Cheverlot.
Jim Solomon
Dec 19, 2021
1
Wasted my time and money. Their mechanics somehow didn’t catch a huge problem with my car until we asked them to change the oil before we came to pick it up and I almost kept driving a dangerous vehicle. Makes me wonder, did they even actually inspect my car for safety before they were going to charge me a thousand dollars and give it back to me to drive? On top of that, interactions with their sales center trying to get rid of the now-undriveable vehicle were disorganized and frustrating. Tried reaching out to the general manager about the experience and only got automated responses. I ended up selling the totaled car to another business for parts and never looked back. Awful experience. Don’t go here.
Brit Wilson
Dec 19, 2021
5
They do there very best to help and take care of your car needs.
Annette Fisher Geistwhite
Dec 14, 2021
3
I was not able to talk with the tech. about my cars problem, although it was noted on the work order. I was there for the key getting stuck in the ignition, and I had contacted a private repair place and they said it may be under recall and to take it to the dealership. It was apparently on recall as I was not charged anything. It did take a full 3 hours without anyone notifying me what was going on, and during that time was a problem with the new TV. The remote would not let it change channels. Several of the salesmen around could also not get it to work!
Sally Starlin
Dec 13, 2021
5
I couldn't think of going anyplace else for my Subaru needs. Service is seriously the best -anywhere - hands down - and always excellent. As long as I live near AutoNation Subaru, they will be my go-to dealership. In fact, I recently got such a great estimate on my current Forester that I'll be driving a new one in the near future. They really do treat you like family.
Gail Kogle
Dec 2, 2021
5
Where do I even begin. My fiance and I came in yesterday just to look at cars and figure out what we wanted, we were greeted by Josh and instantly vibed. He asked us what we were looking for and we told him we wanted to test drive a couple vehicles etc. We are first time car buyers and ended up falling in love with a Forester and tried to go home with it, some things kinda happened on our end but Josh was determined to help us in any and every way possible to make our experience easier and stress free. After spending almost a long 7 hours or so we got closer to what we needed. We talked a lot and got to really know eachother and I swear he's the best guy we've ever gotten the pleasure of getting to know. We ended up going home that night without a car but Josh worked really hard to continue to help us the following day (today) and long story short - he found us the EXACT car we wanted. Newer, way less mileage and still for a fantastic price! We couldn't be any happier. Josh is outstanding and so is the rest of the team here. You all worked so hard to help us and we couldn't be more thankful. This was by far the BEST experience I've ever had at a dealership. Josh was straight about everything, super honest and not pushy in any way. He was beyond patient and kind. We will be back at some point for another car. We HIGHLY recommend getting your vehicle here and to go through Josh. 100% thank you again for everything ❤
Amanda Walker
Nov 28, 2021
5
Where do I even begin. My fiance and I came in yesterday just to look at cars and figure out what we wanted, we were greeted by Josh and instantly vibed. He asked us what we were looking for and we told him we wanted to test drive a couple vehicles etc. We are first time car buyers and ended up falling in love with a Forester and tried to go home with it, some things kinda happened on our end but Josh was determined to help us in any and every way possible to make our experience easier and stress free. After spending almost a long 7 hours or so we got closer to what we needed. We talked a lot and got to really know eachother and I swear he's the best guy we've ever gotten the pleasure of getting to know. We ended up going home that night without a car but Josh worked really hard to continue to help us the following day (today) and long story short - he found us the EXACT car we wanted. Newer, way less mileage and still for a fantastic price! We couldn't be any happier. Josh is outstanding and so is the rest of the team here. You all worked so hard to help us and we couldn't be more thankful. This was by far the BEST experience I've ever had at a dealership. Josh was straight about everything, super honest and not pushy in any way. He was beyond patient and kind. We will be back at some point for another car. We HIGHLY recommend getting your vehicle here and to go through Josh. 100%
Amanda Walker
Nov 27, 2021
5
My salesman was thorough and pleasant. Great experience!!
Sarah Peck
Nov 24, 2021
5
Subaru Sam was an awesome salesman,friendly,informative, and an all out great person that helped me get into my new WRX sti... The salesmanagers were also great,I had a problem with one finance company,and they hooked me up with another at a much lower finance rate...I had a great experience there and love my new car... Thank you Autonation I will definetly pass on my experience and recommend you guys to others...
Lewis Peters Sr.
Nov 24, 2021
5
For my first time buying a new car, the entire experience felt very casual like friends hanging out instead of a business transaction; a fun, jovial, chill group. Tyler, aka William, Kirby, and what his wife calls him when she's mad, handled my unique situation without issue and answered every question even when I thought I was being annoying or possibly frustrating.
Dan Watt
Nov 21, 2021
5
Best car for the NW. THE outback.
Mark Blanchard
Nov 18, 2021
5
I purchased a 2021 Subaru Crosstrek Limited fro Autonation. Go in and talk to Sam. We had a great experience and I love my new car.
Michelle Keith
Nov 13, 2021
5
Great place to do business. Due to shipping car was a long wait but worth it. Everyone was friendly and helpful. Matt was very knowledgeable about the Outback and answered all my questions. He was very fun to talk with. He personalized the experience from start to finish. Gale was very nice too I don’t know any of the other people listed below to give any kind of ratings
Connie West
Nov 13, 2021
1
If you are a first time car buyer or someone who has little or no credit be cautious buying cars from these guys. I learned the hard way when they pulled the "bait and switch" scam on me meaning I had to signed a contract with a certain interest rate, then was called 30 days later after driving off the lot with my new ride and was told the bank dropped my loan but a new one picked it up and all I had to was come sign the new contract but when I arrived the new contract was 7% higher in interest than my original loan. After selling my trade in I had no options after that forcing me to sign a contract I didn't want to sign. It added nearly $6,000 onto the total of my loan and me being a first time car buyer and no credit history was not aware that this scam is illegal in Washington state and supposed to protect consumers like us but come to find out there is very few lawyers in this town that will go after car dealerships. I contacted their corporate office to try and resolve this issue and they said they will do an "investigation" have done absolutely nothing and I have not received a response from them in months nor will they get back to me. Just thought I would share this so they don't try to pull something like this off on you as well.
Dillon Bogart
Nov 11, 2021
5
Walking in I was greeted by a warm welcome from my salesman Josh Ankney. He took the time to listen to what I was looking for and was able to pull up some options right away. After some test drives and sorting things out, I was able to go home in a car I am happy with. I can't thank Josh enough. Very outgoing and helpful. I would recommend him. I am however disappointed in the interior detail. Windows weren't cleaned and mats were tossed in without vacuuming.
Jaime Miller
Nov 9, 2021
5
Sam was great. Very friendly and willing to help us. Responded quickly if I had any concerns. Everyone was friendly.
Joyce Lee
Nov 6, 2021
1
Terrible experience. They don't answer their phones. Keeps you vehicle for weeks at a time without any communication. Save yourself a lot of time and money. Go elsewhere
Trina Beach
Nov 5, 2021
1
This car dealership is horrible. I would never buy a car from this place. They never get ahold of you from service and sell used horrible cars that only have problems. I would never have anyone I know buy a car from this place. HORRIBLE STAFF!!!! 0 communication from staff and horrible customer care from all reps
Jennifer Garner
Nov 5, 2021
5
We have purchased several vehicles from Autonation Subaru and there customer service is amazing !!! Clinton (Tyler)Williams goes above and beyond for his customer’s !! Also Gayle Swenson is great !! These two guys makes us feel like family !! I would highly recommend going to see these guys and purchasing your next car!! Also there service department !!!
Amara Naves
Nov 5, 2021
5
The staff are friendly and knowledgeable. The process was transparent. They pulled the car I was looking at off the lot a few days early for me, and were super patient with me as a first time buyer at a dealership. I got the car I wanted, at a fair price. Appreciate the service here!
Cecily Shlom Ferguson
Nov 3, 2021
5
I scheduled a Maintenance service on my Forrester Sport on a Saturday at the DT location , upon arrival I was told the DT location does not honor pre paid purchased service changes through Auto Nation so I had to reschedule my service. Already very angry with the whole situation I called Auto Nation to see if I could get in same day and Steve at Subaru got me in right away , na waiting ! He was very nice and accommodating to my needs for same day service . I will no longer go to Subaru Dt for they are not really in relation with Auto Nation …..I had amazing customer service at Auto Nation & will go through them from now on !! Great people 5 star service.
Tamara Hanke
Nov 1, 2021
5
Our sales guy Josh was awesome. Super helpful, made it easy and enjoyable. I told him what I wanted, my price range and he made it happen .
gina duplain
Oct 29, 2021
5
Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient. Amazing Service
Terry Olson
Oct 27, 2021
1
Just tried to get my suv inspected after waiting over a month to get in and they wouldn't even give me a quick inspection after I told them it feels like my wheele is going to fall off in the highway. It was 3pm and Steven insisted he wasn't trying to just get rid of me because it was nearing the end of the day. Every time I brought up that I just wanted the quick inspection, even if they just lift it up and giggle the tires to check the hubs and suspension after all, that's all I am having issues with. He stated all his mechanics were burried in projects already. Then I see a handful of them out smoking and hanging out in the back driving area as I'm trying to turn around to leave. This is the 1st and last time I will go here. I was warned about this place by others and thought I would give it a chance but if you are reading this don't bother going here. You are better off spending your money somewhere else
Ryan Constable
Oct 21, 2021
1
Do not buy a used car from this dealership. My fiancee purchased a used Jeep Patriot. She really liked that it had heated seats (CA girl!) Which the dealer listed with the other vehicles features. She didn't realize until after purchase that the heated seats did not work. She thought they would make it right for her by paying to fix it. The sales team gave her the run around for several days, before finally ghosting her. They make a big point of emphasizing a high priority on customer satisfaction but it's just lip service...
Joe Palozzolo
Oct 21, 2021
5
Great service. Made things easy, convenient, and were very efficient. Tyler is great, and all the guys were helpful!
Shelbie Archibeque
Oct 19, 2021
4
Service was performed well and we were updated as the service progressed.
Sheila Hartford
Oct 19, 2021
1
Complete disappointment. Waste no time here it would be better spent at a McDonald’s drive through waiting for the ice cream machine to work
justyn c
Oct 18, 2021
1
I brought my car in because it was extremely loud as I accelerated. When I scheduled my appointment and dropped my car off I let them know as my speed increased so did the sound. My car was never driven before it was returned to me to test to see if the noise was gone. They said they found a small cap in my exhaust and it should be fixed. I called the next day and let them know my car was no better, they offered me an appointment 3 weeks later. Today my car smells as if something it burning and I can no longer drive it.
Marla Hudkins
Oct 18, 2021
1
joke... horrible service dont recommend go to Parker Subaru in CDA.
Dominick Steen
Oct 18, 2021
5
I pulled up and they helped me right away and within an hour I was on my way. Love this place and all the employees
Jayne Kubasak
Oct 15, 2021
5
My Salesman Jeremy was the absolute best. He was very informative and helpful. Best car buying experience ever!
cheryl hart
Oct 11, 2021
5
I gave Matt Pennell a very specific idea of what I wanted to get for a new Subaru. I was willing to wait to get what I wanted. Matt came through and then some with a beautiful 2019 Subaru Accent, Cinnamon Latte with the brown leather interior. This SUV has so many wonderful things about it I just can’t believe it. On top of that, it only has 14,350 miles on it! They gave me the original Subaru 7year warranty as well! Go see these people. Call and ask for Matt, he does the online sales. He stays on it and gets you what you want!😊🤩
Mary “Cole” Webber
Oct 11, 2021
5
Treated me well
Samantha Finnoe
Oct 10, 2021
5
Subaru Sam is great. He answered all my questions and was quick with a response if he wasn't sure. The process was fairly quick as far as car buying is concerned. The follow up as well to see if anything is amiss is also appreciated.
Santos Carrillo
Oct 9, 2021
5
Bought my challenger here. Very friendly staff. Big thanks to their salesman Nathan for helping me find this beast of a vehicle. Definitely would reccomend!
Hudson Orgill
Oct 8, 2021
5
Autonation Subaru was fantastic to work with. I found the perfect truck for my son's first car there. The entire process was quick and painless. My salesman, Tyler, was courteous, professional and honest with all details of the truck and transactions. This is my 5th purchase there and will definitely continue to make this dealership my go-to dealership.
David Westlake
Oct 8, 2021
5
I hate car shopping. Sales people always rub me the wrong way. UNTIL I met Jeremy Gourley. Non-pushy, transparent, trustworthy-even showing me his screen to set my mind at ease that no hinky "salesy " type stuff was going on- You know what I mean; we've all been there! Through the following month (cars were backordered) he kept in touch letting me know ETAs . He just kept delivering such high levels of white-glove customer service over and over again, that buying a car this time was SO pleasant and stress free. Highly recommend!
Lana Ryan
Oct 2, 2021
1
Do not, ever, try to schedule a service appointment online. I have been in twice, with an appointment, and I have been turned away both times because the guy they needed to fix my particular problem isnt working that day, or they didnt have enough time before closing to fix it. If you dont have time, why did you allow me to book an appointment? If the right guy isnt there, why did you let me book an appointment? So thank you for completely wasting my time and the person who went with me to drive me home.
Garrett Andersen
Oct 2, 2021
5
I met with Clinton (Tyler) Williams to check out buying a Subaru. Clinton is very knowledgeable and I appreciated his guidance and patience in helping me choose the right car for me. There was never any pressure to buy. It was a good experience from the time I walked in the door and drove away in my new Subaru.
Cindy Moore
Oct 2, 2021
5
good, Justin Johnston was not pushy, he went through all the features of the car & went on a test ride.
Jim & Rita Langevin
Sep 29, 2021
5
Great place, great people and great service.
Rick Hall
Sep 29, 2021
5
Very friendly and prompt service. Treated with the upmost respect. A extremely pleasant experience.
Frances Deis
Sep 28, 2021
5
Recently had a warranty issue on our 2018 Outback. It had to be towed 70 miles to the dealership. I had called ahead to let them know it was on it's way. I was called when it arrived and informed they would work it in to the service schedule the following day. They did as they promised and got it fixed, and promptly called me that it was ready. Thank you to our Service Advisor Jordan. She did a wonderful job.
fred woods
Sep 20, 2021
5
Recently had a warranty issue on our 2018 Outback. It had to be towed 70 miles to the dealership. I had called ahead to let them know it was on it's way. I was called when it arrived and informed they would work it in to the service schedule the following day. They did as they promised and got it fixed, and promptly called me that it was ready. Thank you to our Service Advisor Jordan. She did a wonderful job.
Fred M. Woods
Sep 20, 2021
5
Love the service! Friendly and competent! Thanks 😊
Corrie Whitbeck
Sep 17, 2021
5
They are very professional and they know the car it gives you reassurance and peace of mind.
Warren Frunz
Sep 15, 2021
1
If you are a first time car buyer or someone who has little or no credit be cautious buying cars from these guys. I learned the hard way when they pulled the "bait and switch" scam on me meaning I had to signed a contract with a certain interest rate, then was called 30 days later after driving off the lot with my new ride and was told the bank dropped my loan but a new one picked it up and all I had to was come sign the new contract but when I arrived the new contract was 7% higher in interest than my original loan. After selling my trade in I had no options after that forcing me to sign a contract I didn't want to sign. It added nearly $6,000 onto the total of my loan and me being a first time car buyer and no credit history was not aware that this scam is illegal in Washington state and supposed to protect consumers like us but come to find out there is very few lawyers in this town that will go after car dealerships. I contacted their corporate office to try and resolve this issue and they said they will do an "investigation" have done absolutely nothing and I have not received a response from them in months nor will they get back to me. Just thought I would share this so they don't try to pull something like this off on you as well.
Dillon Bogart
Sep 15, 2021
5
Love my new Forester and really appreciate the staff at AutoNation. I worked with Tyler, Brian, Sam and a very nice guy in finance, but can't remember his name. My son highly recommended them and I now see why! Thanks so much to all of you.
mike bike
Sep 14, 2021
5
Jeremy, Gale and Tyler were more than Wonderful. After a mix up they more than made up for everything. When my mom was diagnosed with pancreatic cancer Gale was kind enough to give me a loaner while they put a hitch on my new car. There are not enough words to express my appreciation for Autonation. Please if you are going to by a SUBARU Autonation will do you right. Thanks Again Autonation Terry Willson
Terry Willson
Sep 14, 2021
1
Simply stated: we pre-ordered a Subaru and paid a $500 deposit. We were told it would be refunded, if for any reason, we did not go through with the purchase. After several weeks of waiting for our car to be shipped to the store, we got a call from our sales rep, Tyler. He said there was a delay of another 3 weeks. With this news, we decided to shop elsewhere and did find another vehicle. We've now made 3 different attempts THIS week to get our refund back. Each time we call, we are getting blown off, passed around to different sales agents who seem confused and completely unhelpful. It's a clown show over there. Each time we call, we are promised a call back to resolve. Again, this has been a week of calls with no resolve. It's in poor taste and major lack of integrity as a business. With each call, we are clear about who we are, that we need a simple refund to be issued and are asking to speak to the finance department. SO much disappointment in the quality of our experience. We will go in to the store, to personally speak to the finance team, but this is ridiculous customer service. WE will NEVER shop at this store again and encourage the same to family, friends and strangers!
Traci Bemis
Sep 12, 2021
5
I had a great experience. Questions answered. Options given. No hassle or pressure. Gail has a great sense of humor. The best is I have my very own personal walking talking Vehicle Owners Manual in Subaru Sam 😁 Thanks for helping me get my forever vehicle Sam Shulkin!
Linda Hoog
Sep 12, 2021
2
We have been a customer of Autonation Subaru for the past 10 or so years. The service was excellent when we purchased our first care in 2010, and is the reason we purchased a 2nd car in 2014. Over the past 2-3 years, the focus of service with Autonation Subaru has changed. We are very diligent in maintaining maintenance with cars, and research the importance of what is upcoming with future maintenance. We were constantly being told of "fixes" that needed to be addressed. We spent 3 different visits getting a air conditioner "fixed" and spending over $400 for them to not be able to figure out the problem, and finally took it to Autonation Chevy for them to be able to fix the problem. Subaru told us that we needed to get new tires due to wear, and we informed them that the tires were only 6 months old...just to name a few recent examples. Most recently, we took the Crosstrek in for a routine care, and we were told that the head gaskets were going to need to be changed. Again, we do our research, and purchased the 2014, knowing that this was an issue with older Subarus (>2010 models), but has not been a concern with newer models. They first quoted us $2100 to fix, and when we called back a week later, told us that the written quote they provided was wrong, and that the quote was now $3900. We chose to get a 2nd opinion from an independent Subaru shop, and they confirmed NO ISSUES WITH THE HEAD GASKETS. Autonation Subaru is constantly trying to up sale whatever they "think" we as customers will fall for, just to make a profit.
Tammy Role
Sep 11, 2021
5
Great experience with service on my 2018 Subaru Forester. Battery changed out for free. Very helpful staff.
Lori Taylor
Sep 10, 2021
5
We had a really great experience purchasing our 21’ Forester Sport from Subaru Sam! Before meeting with Subaru Sam, we realized we weren't going to find any in-stock vehicles due to the pandemic causing shortages. We must have called 10 dealerships from here all the way to Portland. We were told several times that ordering a vehicle was sort of "up in the air" because there was no ETA on the delivery of them. We called AutoNation Subaru in Spokane Valley to check the inventory and from that initial phone call, they were always VERY optimistic about getting in the vehicle we wanted. So, they set us up with Subaru Sam! Upon arriving at our appointment to order our vehicle, Sam gave us the great news that a vehicle matching our preference was in the pipeline as of that morning. So, we didn't have to order one after all! Sam was just as pumped about the new car as we were! The day our car arrived, Sam let us "oOoOooo and ahhhh" at it first before we did the paperwork. We drove it around and he showed and told us every single feature in our new car. He gave us a thorough explanation of everything and didn't rush through any of it. He even quizzed us at the end to see if we remembered what buttons did what! We've been back to the dealership twice since we got our car 5 weeks ago and both times Sam came running out to greet us by name as we pulled up. I wish all salespeople were as genuine as Sam! He seems to always be in a great mood and the world needs more people like him! You don't need a 20-year seasoned salesperson to have a good experience buying a car, you just need someone who genuinely loves their job and their clients! We look forward to seeing Sam and the rest of the crew again!
Jessie C
Sep 8, 2021
5
Autonation subaru spokane has been beyond helpful getting me into the car I wanted, at the price I wanted, and quickly. In 2020 I bought a brand new outback touring. A year later I saw the outback wilderness edition was availbe so I took my touring in to trade. The process was super easy and they worked with me to get the color and options I wanted at the right price. Matt helped me through the entire process and kept me up to date. Couldn't be happier.
Charles John Werneth III
Aug 30, 2021
1
I have questions regarding my warranty and have reached out numerous times. I have been told each time to leave a message and I will receive a call back by the end of the day. This has yet to happen. The first time I reached out regarding my warranty was months ago, again my voicemails have yet to be returned. At this time, I am now calling through out the day in the hopes that some one will please speak with me and answer my very simple question.
Ashley Tapia
Aug 26, 2021
5
We purchased an Outback last Sunday. Tyler was exceptional in his service. He listen carefully to what was important to us and only showed us vehicles that fell within those parameters. He was able to answer all our questions to our satisfaction and when we made our choice,he made sure that we had an understanding of all the features of our new car. We will recommend Autonation, and especially Tyler, to anyone who is in the market for a new vehicle.
Phil Grosswiler
Aug 21, 2021
5
We bought a 2021 Subaru Forester July 31, 2021. Paul Carlin was our salesman. Our entire experience there and with him was excellent. He was great to deal with; we would highly recommend buying a car there and dealing with Paul.
Marcelena Cisneros Clements
Aug 15, 2021
5
I had only excellent interactions with everyone at AutoNation Subaru Spokane Valley! They helped me get the car I wanted and were easily the best price in town. Our sales associate, Sam, was absolutely great and has even answered a few questions since I got my car. I definitely recommend!
Olenna Oss
Aug 12, 2021
1
Poor customer service, and don’t think vehicles are gone through like they say. Bought a vehicle needed work was told it was done then it kept needing more work at my expense. Have been waiting for a call back from the general manager for weeks car has been inoperable going on two weeks. My recommendation is to search for a vehicle elsewhere. Update vehicle is still in the shop has been for 3 months and am still waiting for a call from GM. Do not do business with this establishment.
Matt Medina
Aug 9, 2021
1
I suggest caution when dealing with this dealership. Last Sunday (7/25/21) My daughter drove to Spokane from Walla Walla specifically to look at a couple of cars here. With the help of salesman Ken M. she settled on a nice little Ford Focus that met her needs and price range. Car still needed to be safety checked so we couldn't test drive it, and he wasn't willing to hold the car until August 1, when she could be back here easily. Management suggested we give a $500 deposit to hold the rig (which she did). Ken called me on Wednesday to say the car was ready to test. All went well except they never ran her card to take the $500, with no clear explanation why. Despite this, Ken assured me that the car was reserved for us and would still be here on Saturday when she could pick it up. Learned today they sold it out from under her. I spoke with one of their managers and got a vague excuse about miscommunication with another department. Needless to say we are not pleased and cannot recommend that salesman or this dealership.
Dana Farnes
Jul 30, 2021
1
Bought my Outback almost four years ago. The experience was exceptional. Took my car there for routine service end of June. They completed the checklist saying all is good. Next day low washer fluid light comes on. Filled that and it took a full gallon of fluid. Then noticed the coolant level was low. Took half gallon to fill that up. Valve caps from the tires are gone. Hope they really actually rotated the tires. The waiting area was clean. Masks and water were provided. People were nice. Just not sure what was done with my car.
Alison Clark
Jul 16, 2021
5
They had my car done early, full knowledge of other services needing done. They also let me know my next service and roughly how much it would be. That is a quality I as a customer appreciate. Thank you automation Subaru Spokane valley Dean Hall,
Dean Hall
Jun 30, 2021
5
I drove from Portland, OR to buy my car from AutoNation Subaru. There were no surprises, I got the full amount that I was promised for my trade in and no haggling on the price of my new (used) car. I would highly recommend AutoNation.
Shellee Harkins McCullick
Jun 29, 2021
1
Worst car buying experience EVER! If you are a BIPOC or Woman stay away from here. Spent 20k cash they held funds and car for 5 days. Anywhere else in America it is called theft but here in Spokane it’s business as usual. Suspect the BIPOC their money, money source and bias that BIPOC shouldn’t have or be able to afford nice cars. Sam and Jeff Durkin, sales manager, are rude and condescending. Sam is 20 something years old and his parents didn’t teach him to respect others
Kathryn Sutch
Jun 28, 2021
5
It was great. Zach was helpful, pleasant and quick.
Kimchristen
Jun 28, 2021
5
Never had such a great experience buying anything,let alone a new car! Absolutely everyone was helpful, friendly, and pleasant. If I wasn’t so happy with my new Subaru Ascent I’d be back there right now buying another new car...guess I’ll just have to stop by to visit. Love ever one of you at AutoNation Spokane Valley Subaru.
Karen Sprague Foster
Jun 25, 2021
5
Ken did a great job matching us with the kind of car we needed. He was very knowledgeable and his expertise sold us on the car.
Aaron Fowler
Jun 25, 2021
5
Very professional, friendly, knowledgeable team effort. I've purchased many cars in my life, these guys earned my respect and business. My sales pro, Austin Larue, Sales Manager, Gail Swenson and Finance Mgr., Andrew Watson were extremely good at communication, fairness and genuine concern for my needs. Great experience all around.
Dixon Judd
Jun 25, 2021
5
This is our 6th Subaru and was the most enjoyable buying experience we?ve had. From are sales person Austin who new all of the cars electronics and functions to the continued support we are receiving this dealer ranks at the highest. Thanks again Martin and Cheri H
Martin Hoffman
Jun 22, 2021
5
I would like to give recognition to Keith Moors and Gail Swensen at AutoNation Subaru Spokane Valley. These two went above and beyond to make this purchase happen for us. We had originally found the vehicle at a different Subaru dealership, however, when we went to pick up and pay for the car, we were told it was sold and they didn't have anything else to sell us. We found a very similar car that was coming into the AutoNation Subaru location and I called them to ask if they would be willing to hold the car for my client. Keith Moors and Gail Swensen made this process so easy and stress-free; I couldn't have asked for better service! These two gave me weekly updates regarding the vehicle's ETA and location. The car arrived several days earlier than expected and I received a call from them that night. I made arrangements for my client to pick up the vehicle the next day. They made sure he was in and out, without any run-a-rounds or complications. They went over all the car's features and how to use them. This car was purchased as a surprise for my client's wife, which they offered to make time to show her how everything worked after she was presented with the car. They have called me a couple times since the purchase to make sure that everything was going well and working properly. I cannot say enough great things about Keith and Gail. I would also like to mention Andrew Watson, their financial services manager. He really went out of his way to make sure everything went smooth for my client and kept in close contact with me for the outstanding items that he still needed in order to complete the purchase. What made him extraordinary was the fact that he didn't hold my client up by making him wait there while waiting on one last piece of information. He allowed me to get that to him once my client left with the car; which was greatly appreciated. If you are looking for a new car and don't want to deal with "shady" salesmen, then check out AutoNation Subaru in the Spokane Valley! Thank you to everyone that helped us out with this purchase!
Ibrahim Al Rashoodi
Jun 22, 2021
5
This was as pleasant a car-buying experience I've had -- and I've had plenty!
Steve Bergum
Jun 15, 2021
5
Looking for a pulling solution for a 5th wheel. Found a good candidate online. Responses were prompt and cordial which led to an "in person" viewing. 88 mi. one way so not an inconsequential action. Trade-in offer was reasonable. Sales crew was focused and intent but held shy of being pushy. All-round we solved our problem with minimum fuss.
New2meF350
Jun 14, 2021
5
Good service, friendly workers. and clean comfort store.
Frederick Cronkhite
Jun 11, 2021
5
Great experience buying my 2021 Crosstrek! Ken was knowledgeable and patient in showing me the features of my new car. I would highly recommend Autonation Subaru for a no pressure buying experience, definitely the best new car buying experience I have ever had!
Carolyn Parker
Jun 10, 2021
5
Easy and smooth car buying experience. I?ve already recommended this dealership to a friend.
Leanne Bandy
Jun 6, 2021
5
The entire staff is very welcoming and knowledgeable. Buying a car from this dealership was a pleasurable experience!!
Patricia Flaminio
Jun 2, 2021
5
I had excellent experience buying my vehicle with an excellent salesman.
Wesley Henningsen
Jun 1, 2021
4
It was one of the easiest and hassle free new car buying experience we've had in a long time. Robert, our salesman, was very helpful, honest and knowledgeable!
Teresa Lloyd
May 29, 2021
4
It was one of the best hassle free, no pressure, new car purchases we've had in a long time! Robert, our salesman, was very helpful, friendly and knowledgeable! All the staff were great to work with and so accommodating. We got a SUPER deal on our new Crosstrek, thanks AutoNation!
Teresa Lloyd
May 29, 2021
4
Everyone was friendly and helpful. Our salesman Robert, was very helpful and very patient!
Teresa Lloyd
May 29, 2021
2
Unfortunately, two of our 4 concerns NOT addressed this go around. Service depart manager is great and will help resolve issue, Everybody way too busy in service department on Fridays. Will schedfule in future on another day.
Lori and Ross Taylor
May 26, 2021
5
Great service & friendly staff.
Karen Runyon
May 25, 2021
4
The process to buy a used car was pretty straight forward. Nick was very patient when I had to be on hold on the phone for 40 minutes. They even followed me home to drive the car back since I was not planning on buying it that day.
Steven Decker
May 21, 2021
3
The truth to be told, most of the services they say they do is either not entirely done, or checked off done but wasn’t. I will never go back unless necessary.
jtvelez
May 18, 2021
5
As usual, customer care was outstanding! I am always happy to bring my car there for service. I?ve purchased many cars there- can?t imagine going anywhere else!
Maria Trunkenbolz
May 18, 2021
5
Brought in my Subi for a routine oil change. All went well and I was back on the road. The Service staff was easy to work with and very friendly.
Stephen Blaufuss
May 14, 2021
3
I was disappointed that the service rep was not attentive to the fact that I had a six cylinder car. I would expect them to spend time making sure they are familiar with the vehicle they are overseeing service for.
Louisa Reid
May 8, 2021
5
Robert and Austin did a great job with finding the right fit for me. Thank you! Ingrid
Ingrid Agnew
May 3, 2021
5
My salesman Matt Pennell was amazing. He was accommodating and did everything he could to get me in the car I wanted. I feel he went above and beyond, got me the price I was after and made the whole experience a breeze. 10/10 would recommend Matt to anyone I know.
Randi-Lynn Beagle
Apr 26, 2021
5
We just purchased our 5th Subaru. 1st purchase from AutoNation Subaru Spokane Valley. Our salesman, DeSean was fabulous. He has checked on us multiple times since our purchase and is always available to answer questions!
JoAnn Gossett
Apr 20, 2021
5
When I set down to deal on a new car I insist straight upfront price, information and service. I want a good honest salesperson and sales manager who treat me as if I really do matter and so does my business. Gail and Keith both provided this and beyond.
Mike Elliott
Apr 17, 2021
5
Service advisor was very polite and courteous I waited for my service at the dealership to be completed I was very comfortable in the waiting area
Mermaid
Apr 14, 2021
3
Good Service but quite slow. For a simple Oil change and filter took about 3 hours.
Dennis Gullett
Apr 13, 2021
5
All went well, service writer explained in detail what to expect.
Maj Guy Hankins
Apr 10, 2021
5
Everyone was very helpful and painless. It was a very pleasant experience and if I need another vehicle I will defiantly purchase it from AutoNation.
Jean Koller
Apr 10, 2021
5
Bought a brand new car in under 3 hours. Staff was friendly and helped me very quikly.
Chad Simmons
Apr 10, 2021
5
Stellar Service. Every. Single. Time.
Lynette Fryer
Apr 2, 2021
5
Buying the car I wanted was easy, pleasant, faster than I expected and everyone was friendly! I felt like everyone at AutoNation really cared about helping me get the best of everything not just the sale. Thank you AutoNation for helping put me in the car I wanted! Thank you for helping me have a great experience!
Kelsey Mcgregor
Apr 2, 2021
5
Always get excellent service from this group. They are professional and actually like taking care of their customers! My concerns are addressed and taken care of immediately. I get a complete report on what they have done to my car and what I need to do, if anything. I took my car in for a service update on my Starlink and found out I had a mfg. recall as well (which I hadn’t known about yet). They did both and had my car back to me the same day. Their shuttle service is awesome!
Diane Boyd
Mar 31, 2021
5
Jacob Jones,the Customer Care Consultant, was friendly, informative welcoming. I worked with him the week before and he informed me of the recall. I have not recall notice from Subaru yet and it is already fixed. The other staff seem friendly,too. Keep up the good PR.
Virginia Nelson
Mar 31, 2021
5
Had a great experience and felt like they genuinely cared about helping us get the best of everything! We dealt with Austin L. as our salesman and then Andrew W. for finance, super great people! Huge thank you to them🙏
Kelsey Anne McGregor
Mar 30, 2021
5
I bought my Forester from this dealer and my salesperson contacted me to make sure I was enjoying my new ride. Since then I?ve been in to service the vehicle several times and each time it?s done efficiently
Deann Turner
Mar 29, 2021
5
Took vehicle in for service, and although no record of my reservation, t hey did the work and it was quite satisfactory. The shortcoming here is that in making an appointment for service with them on the Internet, they failed to receive the information, not once, but twice. There. Seems to be a problem there. Service was prompt and friendly and economical.
George Toulouse
Mar 26, 2021
5
Great customer service and Ken is very knowledgeable. He was a pleasure to do business with. Thank you Ken for everything!
Becky Murray Bowers
Mar 25, 2021
5
No pressure. Easy to work with. I bought two cars from this dealership.
Marcus Duarte
Mar 24, 2021
5
Great experience, with the sales staff. Will recommend to all my friends
William Caldwell
Mar 22, 2021
5
I've had positive experiences across the board! My most recent visit was for my first oil change and tire rotation. They were fast, friendly, and answered the few questions I had about my new car.
Kristen Dickman
Mar 19, 2021
5
Outstanding service and will send all my friends to this business
William Caldwell
Mar 18, 2021
5
Scheduled and completed an oilchange. Waiting area was clean and not crowded. Jordan, my service dept rep was awesome. Would be n8ce if the reps wore a name badge big enough for seniors such as myself to easily read.
Kim
Mar 17, 2021
5
Recently had an oil change and tire rotation, service was excellent as always. The employees are courteous and helpful, and I was in and out in just over an hour.
Deborah Walker
Mar 17, 2021
5
We would for buying cars but service is SLOW very slow.
Mary Ray
Mar 16, 2021
5
I knew exactly what I wanted. I went in with my kids the staff was so friendly and sensitive to my situation with my 2 kids. They made me feeel welcome and not at all like my crazies were a burden. It was the easiest car buying experience
Jessica Stokes
Mar 15, 2021
1
I have had my car into service 4 times now. Appears it was a transmission wiring harness. Why they didn't catch that the first 3 times. And got screwed on my extended warranty. Never again.
Dale Franzen
Mar 15, 2021
5
Jacob Jones was very accommodating when I asked if I could sit outside while my car was serviced. He suggested a location and came outside several times to give an update on the progress of the work. It was a nice time in the sun for me.
Cheryl Taylor
Mar 15, 2021
5
By far the absolute best service I’ve ever had. My husband and I went to see about trading in our 2015 Ford Focus since our little family has grown. I had no intention of just going to 1 car lot but the customer service Desean is provided was AMAZING! He asked open ended questions to help figure out what i wanted and needed in a new vehicle. Not only did he provide excellent customer service but not once was he the stereotypical pushy car salesman that just wanted to make the most off of you! The entire process was easy, which I’m definitely not used to. He even cleaned and sanitized the vehicle before i took it home, usually the lot guys do it (but they were backed up). If you’re looking for a vehicle definitely go here, every single person we came into contact with was so friendly and polite. Not to mention the sanitation practices they have in place due to covid made me extremely comfortable considering I also had my 6 month old son with me.
Meagan Barber
Mar 13, 2021
4
Most people research the internet for their "perfect" vehicle, and of course, want the best deal. You should get a good deal at AutoNation, but know they don't dicker prices. That's why they call it "one price" so what the price listed, is the price it's sold for. No bartering, period. They do the research and, in my case, it was a good price for the vehicle I ended up buying from (Subaru) AutoNation in Spokane Valley, Washington. Warning! Be prepared to be patient. It took me two trips to make a purchase, and even though I had a pre-approval letter in hand from my bank, the sales guys told me to fill out a credit application anyway. Fortunately my spouse wasn't there, so they couldn't run the report, as that was NOT necessary, so don't let them fool you into that if you are already pre-approved by your bank! That means another ding to your credit report, plus a lot of sitting around while the sales guys figure out a good payment plan for you. My first visit was a very long one, as I had to sit around and wait for them to do whatever they were doing--I think they were trying to figure out a payment plan so they could get credit by going through them for financing. Anyway, once my bank people got the "purchase order" from AutoNation, they took care of the finance part, so on my second visit to pick up the vehicle, it should have been easy. Again, sitting around and waiting for the guys to put their paperwork together. So be patient, and go on a Sunday if you aren't, as both days I was there was on a Saturday, and Sundays are typically slower in regards to customers. Good thing I'm patient, but still, it took way longer than I expected. With as many sales people as this company seems to have, you'd think customer service would be top priority. Sitting around waiting and wondering what is taking so long was very frustrating. In the future, I'm not sure I'd make a 120 one way trip to purchase a vehicle from this company. Most people probably live closer, but I was looking for a particular vehicle, and they had the perfect one. :-)
Kathleen C
Mar 13, 2021
5
Great car buying experience and Matt the sales person did an amazing job with us. For a young guy he is very knowledgeable about the vehicles he sells
Jon Mitchell
Mar 13, 2021
5
very friendly and not pushy. everything was clean. very helpful answering all our questions.
Beth Elmore
Mar 8, 2021
5
Great place to buy a car. Michael (Salesman) and Jeff (GM) was wonderful to work with when leasing an Outback.
Phillip Graham
Mar 1, 2021
3
For such a great, dealership, was surprised that the car was not washed, and vacuumed,
Sally Cramer
Mar 1, 2021
5
Jacob at front desk was incredible-very personable, efficient and checked on how I was doing and explained what my repairs that would be good idea to get done . Keith also took time to talk to me as well-when I am ready to upgrade I will be back for sure
Monica Sander
Feb 26, 2021
5
Nick was great, no pressure, very knowledgeable and buying my car from him was an easy process
Susan Hatten
Feb 24, 2021
5
Recently took our Crosstrek into AutoNation Subaru Spokane Valley for a check engine light that came on. I was greeted by Jordan Lovato and we exchanged what was going on. She said that they would check it out and let me know as soon as possible what they found. She was great at keeping me involved in what was happening. She told me what the problem was and that they would have to keep my car. Jordan set me up with a loaner and I headed home. The next morning she called to let me know that because of the snowstorms happening over Cascades the part wouldn’t be here until the next week. Again I have to say I am very happy with Jordan and all the help she was to me!! Also the work was done well and happy with that also! Thank you!! Vickie Mann PS: I would highly recommend getting auto work done here!!!
Vickie Rausch Mann
Feb 23, 2021
5
My husband and I had been considering purchasing a Subaru Forester for about a year. In the spur of the moment, while out running errands, we decided to stop at AutoNation Subaru Spokane and have a look see. We were met by Sales Consultant Jeff Ressa who showed us around the cars on the showroom floor. Jeff was very patient with us as we decided on test driving both the Outback Limited XT and the Forester. In the end we decided on the Outback Limited XT. Although new to Subaru Jeff was friendly, relaxed and easygoing. He was very patient with me since I was having a hard time deciding on color. Jeff trudged through the snow to bring me the different colored cars to look at. Jeff answered all our questions and if he was unsure of an answer he went and found the correct information. At no point was there any high pressure sales tactics. Which was good because my husband and I have zero patience for a high pressure sales pitch and have been known to walk out when that starts. I would highly recommend AutoNation Subaru and most especially, Jeff Ressa. Oh..I also recommend the Outback Limited XT. Fun to drive, smooth and quiet with all the buttons and whistles.
Dawn Fulton
Feb 23, 2021
5
All the sales and service folks are top notch and we are sharing this with all our friends and family. We were really treated like family and I can tell you without hesitation that Ive never had a sales man go thru the owners manual covering all the important features of our new Ascent as Keith Moors did for us. Fantastic service and the The manager Gail was an incredible help as well.
Paul & Janet
Feb 22, 2021
5
Highly recommend Autonation, Our salesman Austin Farue , made the buying experience easy and made us very comfortable, I have been sharing my excellent experience at Autonation, with my fellow workers, and my friends at church , five stars to Autonation, and can’t thank Austin enough for his help on the purchase of our 2021 Subaru Crosstrek .
Mark Newton
Feb 20, 2021
5
above all, I value their honesty. they don't try to sell you just for a sale. We bought our car from them in the fall of 2016. We have taken it to them for service twice a year. They are courteous, helpful and efficient. I depend on them.
Terry Olson
Feb 19, 2021
5
Excellent customer service. Jacob kept me informed of progress on the car. This is My first Subaru and I’m very satisfied with everything.
Charles Wagner
Feb 19, 2021
5
Great service department. Always nice
Justin Spurlock
Feb 16, 2021
5
Working with Jacob Jones always results in a professional, knowledgeable, and pleasant experience
Sylvia Hunley
Feb 12, 2021
4
Customer service personnel were friendly. Despite waited a long time (3 1/2 hrs) while car was being serviced, an issue remains unresolved. Also, a message saying 'maintenance and inspection required immediately' continues to be displayed despite recent servicing. I was told a reset needs to be done but it would have been nice if it had been done at the time of servicing.
Judy Miller
Feb 12, 2021
5
Caleb was our salesman, he was very helpful and very knowledgeable about all the vehicles we looked at. He answered all our questions and there was no high pressure tactics.
Cheryl Porter
Feb 5, 2021
5
Our experience was very positive. We drove 200 miles to buy an Outback and our salesperson, Austin, made the entire thing very easy and seamless. We got exactly what we wanted and for a great price. We were able to do a lot of the paperwork in advance and were in and out of the dealership in about an hour. Austin communicated with us through the whole process and made sure we were well taken care of.
Karl Stetson
Feb 3, 2021
5
Usual haggling in the sales process, but the vehicle is my favorite of one's I've owned over the last 40 years.
Timothy Emery
Feb 3, 2021
5
Our experience was very positive. We drove 200 miles to buy an Outback and our salesperson, Austin, made the entire thing very easy and seamless. We got exactly what we wanted and for a great price. We were able to do a lot of the paperwork in advance and were in and out of the dealership in about an hour. Austin communicated with us through the whole process and made sure we were well taken care of.
KStetson
Feb 3, 2021
5
Recommend Keith Moors. Very detailed process and patient in ensuring we choose the product we wanted
Warren Henrickson
Feb 2, 2021
5
Enjoyed my experience. The process was quick and easy. After a few test drives we finally found the vehicle we liked.
Magnolia
Feb 2, 2021
5
Courteous sales people even though we had an appointment with Sam. They didn't seem like vultures hovering.
David Bateman
Feb 1, 2021
5
Me and my wife just bought a new car here, staff were very pleasant and helpful. Our salesman Caleb was great. There was 0 pressure with these guys. Caleb took us back to his desk and asked us what we were looking for in a car, we listed our interests and based on them he showed us the different models that had what we were looking for, he was very knowledgeable about them all and eventually we got it down to “The One” during the choosing of car we never felt pressured. He didn’t try to upsell us into something we didn’t want, or options we didn’t need. The whole process went very smoothly was very pleasant experience. Would definitely recommend them to anyone looking to get a new car.
Chris Cox
Jan 31, 2021
5
AutoNation not only provided the best price among dealers within ma 250 mile radius, they gave me a great deal with my trade in.
Kenneth Mclain
Jan 31, 2021
5
Quality repairs. Every time we take our vehicles there, the work is fine. The customer service is good as well. Whwn vehicles are wrecked, we always take them to the Spokane Valley Auto Nation location.
Dave Watkins
Jan 28, 2021
5
Jacob was friendly and very thorough in asking me what I wanted checked on my vehicle and reported back any/all concerns he had about the inspection.
Jeff Ressa
Jan 25, 2021
5
Staff are friendly and helpful. The two that were involved in my last visit, Jacob for check-in and Dawn for follow-up, represent what customer service is all about. Thank you!
Tim Schultz
Jan 25, 2021
5
This rating is for Subaru AutoNation.... We've had a few different front desk service people who have helped answer every question and made sure our vehicle was serviced, fixed and cared for. Communication, concerns and when finished servicing, ran very smoothly. We've been in a few times for regular servicing appointments. Really appreciate the quality and care giving by everyone.
Annette Geistwhite
Jan 22, 2021
5
I've used Auto Nation Subaru for service for my 2013 Outback, and when it was time to get a new car, I bought one there.
Rebecca Gilman
Jan 21, 2021
5
Very pleased the the dealer experience. We dealt with 3 different gentlemen, and all 3 were friendly, knowledgeable, and laid back. No pushy car dealer ppl!!! We were grateful for that. Since then, they have emailed, making sure we’re still happy with the car. Extraordinary
Terrelynn
Jan 19, 2021
5
Robert understood my request & communicated with me efficiently. Was delighted to have service completed so quickly!
SharonB
Jan 19, 2021
5
Going through a car buying experience is never easy. I came to AutoNation Subaru Spokane Valley after trying to work with another Subaru dealership in north Idaho where my experience was filled with frustration from the typical salesman gimmicks and the sales person not listening to my wants and needs and instead pushing to sell their used lot inventory. My experience at AutoNation was completely different and the hands down the best car buying experience I have ever had. I can’t say enough about Jenna G and the managers that work at AutoNation Subaru Spokane Valley. Jenna G. spent countless hours answering my calls and emails to give me the information I needed so I could make an informed decision about the Subaru model I wanted to buy regardless of whether it was new or used. Thank you AutoNation Subaru Spokane Valley and thank you Jenna G. I love my car. I loved my experience and will definitely recommend others who are looking to buy a Subaru to your dealership.
Savannah Michael
Jan 17, 2021
5
The people at Subaru are always amazing and phenomenal.
James Challinor
Jan 15, 2021
5
If you're going to this dealership, ask for James Brown. Very knowledgable about the products. Conducts himself like a real professional Truly goes the extra mile to help his customers. To sum him up, an exceptional human being.
Adrian Jordan
Jan 13, 2021
5
I would buy another car from Sam! No pressure and willing to go the extra mile in making the sale! Thanks again Sam!
Kirk Harden
Jan 12, 2021
4
Austin was great and very helpful. The sales experience was really exceptional. The finance was a little bit shady. Felt like I was manipulated in a very friendly way. I was suffering from a health issue so was not quick enough to catch what was happening at the time. Still overall the price was great the additions were questionable and the loan terms were probably not in my best interest.
Bradford Leach
Jan 12, 2021
5
I liked the no haggle pricing. Other dealers would not list the price.
Sp Nelson
Jan 11, 2021
5
We purchased an outback on January 6, 2021. We had the pleasure of dealing with Austin. Austin spent the entire day showing us used and new cars. He was very knowledgeable and patient with us. We would highly recommend Austin if you are looking for a new rig. Thank you Austin for your expertise and finding the perfect rig for us we love it.
Judi Ponti-Dailey
Jan 11, 2021
4
I brought my car in for an oil change and tire rotation. The lobby was open so I was able to use the work station which was very clean, and all people in the area were wearing masks.
Kelly Middendorp
Jan 11, 2021
5
Without a doubt I would have no hesitation to buy another Subaru from AutoNation! They were absolutely amazing to deal with and went above and beyond,From the sales Manager Gail to our sales person Jared everybody was top notch and I couldn’t be more pleased!
Vicki Bastyr- Bagley
Jan 9, 2021
5
Bought my Forrester from here. Everyone was super helpful. Went for the first oil change and it was still a pleasant experience. They were very busy those so it was a longer wait than what I expected.
Jamie Kelly
Jan 9, 2021
5
While customer service is a thing of the past at many companies it is alive & well at Auto Nation Subaru in the Spokane Valley. Micheal the service manager is on top of his dept. Taking care of the customer is his top priority. His crew work hard to get things done in a timely manner. I also appreciate the greeting I received from Sales Manager Gail Swenson. What a great overall dealership! I have purchased over 30 vehicles in my life time & this purchase of our new Forester Touring model in Feb. 2020 & the follow up service has been the very best .
Bill Rabe
Jan 1, 2021
1
I bought a car 2 years ago from here and have had nothing but trouble. I smelled oil right away and was told that it was probably just oil that had spilled, it only got worse so when they finally looked at it there were 2 leaks that I ended up and to pay $2500 to fix due to time lapse. I go in for regular oil changes and do not drive the car often. Now just 8 months later I am having more trouble, they said it was the short block and it will be costing me $5500. I always heard they were suppose to be a great company but my experience has not been great at all. I will not recommend this place or return to buy another car. Oh they wanted to charge me like $100 for a missing lug nut my son in law went and bought one for $3.99 and put it on themselves
Bonnie Weidemier
Dec 31, 2020
5
Great service. Offered a loaner, was done before the time suggested. Offered advice. Great
Candace Bussiere
Dec 29, 2020
5
Friendly, knowledgeable and speedy!
Debbie Vaughn-Byrne
Dec 26, 2020
5
This was my initial service on the new 2020 Subaru Forester purchased a few months ago. The service department at Autonation Subaru was able to answer all my questions about services that would be needed and even had me visit with a specialist who was able to answer my questions on how to operate some of the numerous options on the vehicle. I felt the dealership went way above their call of duty in a very professional manner.
Robert Thompson
Dec 23, 2020
5
Bought my new Subaru Crosstrek at AutoNation in August 2020. All employees we interacted with were very helpful, professional and personable. Had my car in for its first service this week. Got there an hour early due to weather and it was no problem...they got the car right in, serviced and was on my way within an hour. All service personnel were equally helpful, professional and personable. I would recommend AutoNation Subaru in Spokane, WA for anyone interested in great, reliable and dependable vehicles!
Julie Selbo
Dec 15, 2020
5
They were very accommodating when I was late for my appointment because my car wouldn’t start. I feel that I received special treatment when my battery was replaced.
Mary Whiting
Dec 13, 2020
5
Getting an appointment for the 30,000-mile servicing was easy online. Check in was fast and the staff was friendly and helpful.
Janet Tsuchiya
Dec 12, 2020
5
My time at AutoNation was quite pleasant. The staff was helpful and Calab was attentive and understanding about what I was looking for. He didn't pressure me to sign early and he was helpful in getting over all of the bumps we had getting all the correct paperwork in order.
Andrew
Dec 12, 2020
5
Cordeau, my service rep is very helpful. I have worked with him before and he does not disappoint. He explained what service needed to be done and explained the process. The customer waiting area was clean and tidy. All in all a great experience.
Stephen Blaufuss
Dec 11, 2020
5
My experience with buying a new vehicle was very good. On November 11, I visited agency to look at the Subaru ascent. I was greeted by Caleb Nicholls. He was knowledgeable, was well versed in the accessories and how they worked. I returned in December 1 and bought an Ascent. There was a misunderstanding as to the amount of taxes to be paid, AutoNation stepped and made it right.
Rick Stone
Dec 8, 2020
2
Last week I took my Outback in to try to find why my car battery constantly dies. This has happened at least 50 times since I bought it almost 4 years ago. I have asked them to fix the problem ever since the first 6,000 mile check up and each of the five thereafter. They appear to never go beyond charging and checking the drain on on the battery even though I tell them there is something mechanical or electrical causing the problem. I have replaced the battery 2 times and even bought a spare battery to jumpstart the car when the battery is dead again. They didn’t follow my request again and blamed my problem on not driving enough (less than 2,000 miles in the year of COVID-19). However, I drove a total of 35,000 miles in the previous years. They did not check anything beyond the battery according to the bill. They seem like very pleasant folks at checkin but I question the thoroughness of the mechanics. I loved my Subaru but in frustration traded it on a 2018 Honda on Thursday. Enough said.
Complaining
Dec 5, 2020
5
Great buying experience. Nick was very helpful and respectful
Clint Moquist
Dec 5, 2020
1
I waited 2.5 hours for a simple oil change
Djbcon @msn
Nov 24, 2020
4
I really appreciated the knowledge of the service department personnel. I wish that the mask mandate were reinforced inside the dealer as some didn?t have their masks on and others had them incorrectly. I feel really anxious waiting inside since it was too cold outside.
Rie Kobayashi
Nov 21, 2020
5
Very satisfied with service received
Karen Davis
Nov 16, 2020
5
Great service, Very polite and professional. Not pushy at all. Answered all my questions and repeated them when asked.
Maria Hill
Nov 16, 2020
5
Great experience in the customer service, clean waiting area
Lucy Ward
Nov 9, 2020
5
I was in just looking to test drive a couple of cars, more specifically Subaru WRX. The first one I test drove was an automatic WRX and it was alright just not the right feel for me. Then I drove the second one and it was a manual WRX. I knew this one was the one. It drove smooth and shifted smooth. Couple days went past and then I was walking out of the dealership with a 2019 Subaru WRX.
John Steele
Nov 7, 2020
5
We are so grateful for the friendly, extremely helpful and no pressure sales personnel. Our salesperson, Ken explained all the features and showed us how absolutely every worked and even set up our phone connections for us. The prices seemed reasonable and there were lots of options to choose from.
Mario Solares
Nov 3, 2020
5
Austin LaRue helped me find my new Jetta and I couldn?t be happier.
Kim Johnson
Nov 2, 2020
5
They are very accomadating , and the showroom waiting area is very nice.
Leonard Lesko
Oct 31, 2020
5
Easy, seamless buying experience. Salesman was helpful and knowledgeable, not overbearing. Other staff members I worked with were also great.
Ann Winters
Oct 31, 2020
5
Just bought a VW Jetta from Austin LaRue. He has helped me greatly, even with minor issues... the entire staff was 👍. Highly recommend working with Austin.
Kim Johnson
Oct 30, 2020
5
Since owning this car this is where I have gone. I was taken care of immediately. I waited for my car for just an oil change and tire swap (regular to winter). I provide my tires and wheels that I bought from them so no charge for this. Surprised how long it took and never received any kind of update while waiting. I was given (used my coupon) a great discount which made up for the wait. The person I normally deal with works from home During this pandemic and I miss her. Overall great service and employees
Jayne Kubasak
Oct 27, 2020
5
Good place, great cars, uh, it’s nice
Devan M Morgan
Oct 24, 2020
5
I thought my windows were broken (wouldn't go back up) ... they got me in to drop my car and drove me back home. It was going to rain so I had to get this fixed right away! Turns out the lock out button was stuck... I didn't even know that button was there. They didn't charge me for wiggling the button back up and came to pick me up to retrieve my car. I love these guys... they are just like this every time I'm in for routine oil changes etc.. great people.
Beverly Wasson
Oct 24, 2020
5
Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient.
Teresa O
Oct 23, 2020
5
Nice people to work with.
Vincent Alan Kurz
Oct 22, 2020
5
Extremely friendly service, clean facility and very welcoming.
Candi ANDERSON
Oct 20, 2020
4
We found the listing online for a used 2018 Honda CR-V on the AutoNation lot in Spokane Valley. After speaking to the online sales manager, Mike, who took the time to thoroughly look over the vehicle for us and communicate any imperfections, we drove 4 hours from Montana to test drive the vehicle. This was by far the absolute cleanest unit that we were in while shopping around. The auto detailing shop was spot on! There wasn’t a speck inside or out, it was beautiful. The sales staff was friendly and attentive. The one thing that didn’t go quite as smoothly as we had hoped was that we had to wait an hour and a half to check out with the financing department even though we were paying cash. But once we got into financing, Brian did a great job! Again, friendly and efficient. We would definitely recommend AutoNation Subaru to our friends :)
Kristen
Oct 19, 2020
4
My car has undergone two major repairs this year. The work has taken considerably longer than estimated for each repair. Also, each time the work was completed I found a couple of loose or missing bolts. These were not serious but makes me question the mechanic's ability or whether he/she was simply hurried and not paying attention. However, the service staff is very helpful and service mgr. Michael Stewart is first class. The staff is also way more helpful than that at our other Subaru dealer.
Thomas Lee
Oct 19, 2020
5
I went thru Subaru of America. They covered the cost of all repairs. The service team was awesome at Auto Nation.
Marjorie Carroll
Oct 19, 2020
5
Nice all around service. car is great. place was clean and everyone was pleasant.
Charles Vensel
Oct 18, 2020
5
I had never had a brand new car I went to Autonation because I knew I wanted a Subaru. Tyler was the best ... very helpful knowledgeable and professional. On our first trip in my new Outback we got a rock in my windshield. We took it in and less than a week we were all fixed up. At our 1st oil change and service Brandon was awesome ...my name on the board was misspelled He changed it just because. It isn't the big things in life that matter the most to me its the common decency & kindness that people have for others! Best group of people I have ever had the pleasure of meeting!! Highest praise to all at Valley Auto Nation Thx guys!!
Corrie Huggins Whitbeck
Oct 16, 2020
5
thanks to the crew at Autonation Subaru service. Great job like always.In and out like a breeze and explanation of service was spot on.
Ron Kennedy
Oct 12, 2020
5
I’ve always hate looking at purchasing a new car, but I must say that Tyler from AutoNation Subaru Spokane Valley made my experience a joy. Along with everyone else at this location. Took my car in for my first oil change last Friday and Brandon at the service desk was a pleasure to work with. I would recommend this great dealership to anyone who is currently looking at buying a new car. They are the greatest. Thank you everyone who made my day a great one.
Danielle Letterman
Sep 14, 2020
5
I attended AutoNation of Spokane because I was selling my 2018 Volkswagen Tiguan to them. They offered me the best deal out of nearly every dealership in Washington state. I didn?t buy a car from them but anyone who does will have a excellent experience. The whole environment and experience was fantastic, the building is new and clean, the staff are extremely helpful and are just a joy to chat too. The facilities there are really actually nice and overall my selling experience with them couldn?t have gone smoother. Shout out to Greg Roland who works there who dealt with my whole selling process. Absolute gentlemen and it?s really nice chatting to somebody who is a car guy. Not only did he know a lot about Subaru?s of course but he knew of plenty of other cars and models which made the experience even more personal. It felt like I was chatting with a friend vs an employee. Highly recommend them.
Tom AF
Sep 14, 2020
5
I have never been treated so well. Everyone you deal with is so nice and helpful. I was impressed last time I was there and even more impressed now. I love my Subaru. I bought one in 1999 and still have it. I loved it so much had to get another one. I had a rock hit my windshield and had to get it replaced.
Linda Schindler
Sep 3, 2020
3
Went in for my oil change and tire rotation. There was a known software update for my car and the dealership didn't even bother to do it or offer to do it. Now I either have to drive back there (1 hr drive) or try and find someplace with good enough Wi-Fi to do it myself.... LOVE everything else about this place but this really upset me.
Tricia Burchett
Aug 20, 2020
5
Austin, Michael and Jenna worked incredibly hard to get us an incredible deal on a 2021 CrossTrek that worked out better than a used 2018 crosstrek! We never once felt pressured, but rather felt supported through each step. Everything about this experience was incredible. Thanks AutoNation!
Emily Henderson
Aug 18, 2020
5
Typical car dealership, take your car , can’t talk to the mechanic. Little or no feedback. Hope they did the job right.
Carlos Watkins
Aug 10, 2020
5
Excellent service on sales and customer care!
John Terhorst
Jul 30, 2020
5
They were fantastic! I dropped my car off in the morning & got a loaner car, new 2020 legacy, to head to work. I got a call it was finished & I let them know I was at work. They told me no rush. I had to call because I was a few minutes behind leaving work & got there about 5 minutes after close. They were so kind about it & still went over the mechanic notes. I really appreciated it. Plus they washed the outside & sanitized the inside.
Kristin Primmer
Jul 29, 2020
5
Wonderful dealership. I have purchased three Subaru’s from them, and always have service done there.
Jerry Searfoss
Jul 22, 2020
5
Wonderful dealership. I have purchased three Subaru?s from them, and always have service done there.
Jerry Searfoss
Jul 22, 2020
1
They made promises they never kept. When they washed our car it came out looking like a zebra, dirty and clean stripes. They promised to have service done within a time frame, and it went beyond that and they wanted us to stay even longer for more service. We are thinking we won't do any more business with them.
Nancy Rice Paulson
Jul 15, 2020
3
Purchasing the car was great, but as part of the deal they were supposed to schedule the car to get detailed. I had to email repeatedly to get anything scheduled. Despite emailing the sales guy who sold us the car directly twice, I have never received anything from him. Instead, I was passed of to someone who actually got things done.
Lisa Peabody
Jul 14, 2020
1
When I purchased a used Forester 3 years ago the 125 point inspection showed everything was ok. Two days later I brought the car back and told them the battery was shot, they tested it agreed and replaced it. The following week I had the brakes tested. There was only 1mm of pad remaining. They agreed and replaced them. I noted that when I bought the car the engine had been steamed cleaned. Three months later and 1200 miles I noticed oil on the garage floor, The head gasket needed to be replaced, at my expense, but not by the dealership. I am sure it was already leaking when purchased. No one at the dealership would ever respond to my calls. The only reason I was there recently was for a free oil change.
Brad Cossette
Jul 10, 2020
5
They are easy to get an appointment with as they take my schedule into consideration. I also appreciate their willingness to answer any questions I might have about my Subaru.
Pam Everett
Jul 6, 2020
5
We would recommend buying a vehicle. Subaru Spokane Valley has great customer service. DeSean our sale man along with Jared were amazing. Answered all our questions and made sure we were taken care of. Thank you for making our experience in buying a car the best ever.
Amanda Dugger-Ybarra
Jun 26, 2020
5
Super friendly, very knowledgeable, willing to take time to explain things until we were satisfied. We bought our forester at another dealership, they did not have these qualities. AutoNation Subaru is our dealer from now on!
LeAnna Watkins
Jun 18, 2020
5
Excellent maintenance and repair service! I have gone so Autonation Subaru in Spokane Valley for years and always a great experience! Maintenance manager, Michael, excellent to work with along with fellow employees
Sharron Parker
Jun 11, 2020
1
In January I brought my car in to have it looked at because a sensor lite was on, i was told I needed it put on the analyzer to detect the problem, so left after you having my car over an hour to just to tell me that, but after what ever you did to my car, The fob will not open my rear door nor will it unlock my regular doors and I have to manually lock and open with the key and the alarm goes off when I open my door. So until I put the key in the ignition to start the engine, so Monday I made an appointment to have this problem analyzed for the problem which your service department created, plus have an oil change, and recall fixed. The car was there from 10:30- 5:00. I was told the rear left sensor needed changed, charged me close to $100. For an oil change, told me it would cost $250. For a censer fix. Nothing was done about the problems with the doors you folks created for me. You are a lousy service department.
Lorraine Moose
Jun 10, 2020
5
Great and friendly sales staff, one of my most pleasant vehicle buying experience. Never any pressure and worked along with us during the final sales and purchase experience. I highly recommend anyone looking for a vehicle to visit this automotive dealer.
Tom Spofford
Jun 3, 2020
5
Great, safe service from all the people I worked with!
David Teal
Jun 3, 2020
5
🧡🧡🧡🧡 The whole buying a new car was super scary and nerve wrecking for me but, Samuel Shulkin make it SO EASY! Made me feel right at home, chatted with me the whole time, made me feel comfortable, and just made the whole experience phenomenal! By the end of it, I had the biggest smile on my face. Samuel will make you feel right at home. He knows his cars and if you got a question he's your man! I feel alot safer in it. I'm just in love with it all. The new car is MORE THAN I COULD ASK FOR and is MY FAVORITE COLOR! Thank you!!! 🧡🧡🧡🧡
Whitney McCay
May 29, 2020
5
Was pleased with mask protection used by service employees. Also they were courteous and the service in general was done in a timely order.
Marlys Bliesner
May 29, 2020
5
Great service, always done sooner than told!
Joan Peters
May 28, 2020
5
In these unprecendented times Greg made our car buying experience amazing! He was friendly, honest, and treated us like family. We will be going back and buying a car from Greg again!
Sean Mckenna
May 19, 2020
5
The gentleman who checked me in was very pleasant. He called me to tell me what they had found that needed to be one and then again when the car was ready to be picked up which was ahead of the estimated time.
Karen Grewe
Apr 30, 2020
5
Courteous and respectful staff! The waiting room is spotless as well as the restrooms! The young man who checked me in was very personable, respectful and kind. He came out and kept me apprised of the progress on my Outback! They even hand washed my car for free and she looked beautiful. THANK YOU AUTO CENTER STAFF FOR BEING THERE WHEN I NEED YOU!
Chris Lecy
Apr 29, 2020
5
They are thorough in their servicing and bring forth what may need to be done in future visits. Service reps are on the spot and get things done at your request.
Terrie Musser-Tyson
Apr 24, 2020
5
The sales person who helped me was patient and not pushy. I appreciated this.
Virginia Brauer
Mar 24, 2020
5
Great service and experience at SubaruNation! Jon Baxter and the rest of the team did a great job of helping us get set up and settled into the right package. Thanks!
Wade Larson
Mar 20, 2020
5
Not expecting to be at the dealership for 5 hrs. Came in hoping to buy a used car, running into some hiccups but The staff worked with me and got me into a brand new 2020 vehicle. They are amazing and so helpful..
Leah Westby
Mar 20, 2020
5
We appreciate the kind and professional service. Most of all we are very pleased with the vehicle we purchased from AutoNation.
Patrick Pierce
Mar 16, 2020
5
Jacob Jones did an excellent job. When I entered the facility he immediately greeted me with, "Good morning, how may I help you?" He printed my paperwork and we walked out to the car to inspect it together. When the technician completed his inspection Jacob discussed all the finding with me. It was reported that one of my tires had a nail that punctured the inside sidewall. I was confused as to whether the tech had indicated the bad tire before they were rotated or after. Jacob attempted to contact the tech but he had left for lunch. That didn't stop Jacob from lying on the ground so he could inspect the inside sidewalls. Jacob was sure the tech indicated the tire after he had rotated them, and sure enough he was right. (The only reason I did not have Autonation install new tires was because I purchased them at Les Schwab and they were under warranty.)
Deborah Bahn
Mar 13, 2020
5
I noticed an odd wear pattern on my tires when I did my tire rotation. Scheduled an all wheel alignment and the corrected adjustment made a big difference in how the car responds on the road.
J Jenkins
Mar 12, 2020
5
We have had one excellent car buying adventure previous to trading with AutoNation Subaru in Spokane Valley so they had a high bar to reach. We have to say they blew that bar out of the water! They topped it! We walked in to purchase two cars and they found us exactly what we wanted and needed within a very short period of time. The trade in process of our two cars was top notch and painless. Auto Nations process of selling and trading is not the same as other dealerships. Those other dealerships.... they need to take notes. We are not going anywhere else from now on! Will definitely buy at Auto Nation again. No doubt.
Gwen Johnson
Mar 11, 2020
5
My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.
Kaitlyne Winebar
Mar 10, 2020
5
My husband, son, and I went in on a whim to take a peek at the inventory. I had my heart set on the Forester, but when I didn't see one I liked, we started looking at the Ascent. We went into the showroom where we were greeted by Brandon. He was extremely kind, respectful, and just a genuine good guy! We told him we were just looking, getting an idea of what we'd like to purchase in the future, he didn't push us, or try to get us to purchase before we were ready. He respected our decisions and our timeline. We told him we'd come back in a few weeks to look more seriously and begin the buying process. We ended up expediting our timeline and made an appointment to purchase the Ascent. Brandon was simply amazing, yet again! He made the paperwork and the entire process quick and painless. He was extremely knowledgeable in the vehicle and went through the features with us until we were comfortable. The reason we kept our business with AutoNation in the Valley was solely based on our interactions with Brandon. He is an extraordinary employee and definitely an asset to the AutoNation company!! I look forward to returning for all of my maintenance needs, and I highly recommend this location for anyone in search of not only a great vehicle, but a great purchasing experience as well.
Kaitlyne Winebar
Mar 10, 2020
4
Jared Scott was our salesman. He was pleasant helpful informative and great to work with! Helped me make a great buying decision!
Stephanie Bretthauer
Mar 3, 2020
5
Had 2 recall items serviced. Took 6 hours, but otherwise went smoothly.
Connie Gross
Mar 2, 2020
5
Ken was very patient with us as we tried different vehicles and the whole experience went smoothly even though we just went to look and not buy. With us it never goes that way!!! No high pressure sells....
Ginger Oosting
Feb 27, 2020
4
I was originally quoted $182.00 for a job that actually cost almost $500.00. The person that helped me after I brought my car in told me that I had been misquoted. This is the second time since I bought the car that I have been misquoted.
Terry Squibb
Feb 25, 2020
5
Jon was very helpful on everything on our new Suburu and made our buying experience stress free.
Edwin Funk
Feb 25, 2020
5
The service writer was very thorough and informative. service was done quickly and in a professional manner
Randy Searles
Feb 17, 2020
5
My wife and I just purchased a vehicle for the 4th time from Autonation Subaru. We love the sales staff, the product, and the service department. I have personally had horrid experiences in another dealerships service department (Lithia Dodge Jeep) which was so bad, that I refuse to buy that brand of vehicle ever again. I found myself comparing my interactions with that dealerships sales and service departments to all of my interactions with Autonation Subaru, and found every one lacking. We are sold on the Subaru brand, and both of our cars are Subarus purchased at Autonation Subaru new. Our first new Subaru purchased here was sold privately after 5 years for only $6,500 less than the new price. It also had zero issues, and the service department replaced a defective strut, for free under warranty, without asking when we took it in for an oil change. Stellar group. Definitely worth considering if you are in the market for a new car!
Brian Beck
Feb 2, 2020
5
If you're looking for a new/used vehicle in the PNW, be sure to check out AutoNation Subaru in Spokane Valley. My salesman Mike Markey helped answer every question and provided value to make it the best vehicle purchasing experience!
Jason Burtness
Feb 2, 2020
5
Service Rep was knowledgeable and helpful. Work was done well.
Corrine Armstrong Moore
Jan 31, 2020
5
I have used the service department for 3 years and have had nothing but outstanding service. I’m told how long it will take and they are always on time. If they find anything that needs to be checked they will discuss it with you first. Great service and a car wash too.
Susan Ekman McDonald
Jan 30, 2020
5
Phenomenal service! I inquired from the TriCities via Email/phone regarding a Toyota Avalon. I showed up in Spokane with my 4 kids. AutoNation was true to their word giving me the exact price for my trade-in & new vehicle. Brandon(salesman) was wonderful as we went over my checklist, their 125+ point inspection, & test drive. Best auto transaction in my 51 years!
Momof5
Jan 30, 2020
3
If my experience wasn't satisfactory the manager will hear about it. will hear
linda.willett@comcast.net
Jan 28, 2020
5
2nd lease and this time was far better than the first. Thank you Sam, Gail, Daniel and everyone else for the fun and laughs. See you in 3 years!
Devin Curry
Jan 27, 2020
5
Best automobile transaction ever! Not being from the area, I called to inquire about a Hybrid. Vin #s were shared, CarFax & Trade-In value emailed. My 4 boys & I showed up and AutoNation was absolutely true to their word on my trade-in & their price. There was no pressure or manipulation. Brandon was phenomenal in his knowledge, professionalism, & presenting the 125 point certification. He was thorough in answering all my questions, concerns, & items on my check list. Cole was expedient with the numbers. It worked easier than any auto transaction I’ve experienced in my 51 years.
Melissa LaFollette-Abel
Jan 26, 2020
5
Thanks for doing a great job on my Crosstrek. A computer reset was done along with an oil change
Sharon Davis
Jan 24, 2020
5
Melaia was absolutely fantastic. Her customer service is above and beyond !! Thank you!!
Nancy Chadderdon
Dec 31, 2019
5
This is my 3 rd new subaru in 4 yrs. They continue to upgrade their models, with features that I desire. Autonation Subaru has the sales, management, and service staff of the highest caliber.
Jack Frost
Dec 31, 2019
5
great service,l was very satisfied
Carol Moorhead
Dec 26, 2019
5
Had a wonderful experience from the minute we walked through the door. Tyler was an excellent Sales Rep. And Austin Spargur, the Sales Manager, was terrific as well as Cole made the experience very painless! In the past buying a car has been very painful and a whole day event, not this time. The process was so smooth and actually enjoyable!! You have a great team at Auto Nation in Spokane!! Thank you
Heather Teigen-Freeman
Dec 25, 2019
5
Friendly staff and quick service. Would highly recommend this Subaru dealer.
Barbara Frazier
Dec 25, 2019
5
AutoNation Subaru has sold me my last two cars. They have been very helpful and willing to flex as my situation changed at the last minute before the sale.
Russ Galdes
Dec 24, 2019
5
Great salesman. Took the offer I made on new Outback Touring. Great overall experience. Service Dept very helpfull.
Kelly Hatfield
Dec 24, 2019
5
very friendly and knowledgeable staff. Happy to go home with a new Subaru! Thank you
Rhonda Stowe
Dec 23, 2019
5
we had a very good buying experience at your store and love the used car we bought in perfect condition. I wish autonation would give its managers a little wiggle room for what ifs but very good
Mike Critelli
Dec 22, 2019
5
Great service department.
Lucy Ward
Dec 19, 2019
5
very nice sales staff easy transaction we love the vehicle autonation needs to give its sales manager some wiggle room for what ifs
Michael Critelli
Dec 19, 2019
5
I was involved in a rear end collision. My car is 5 years old and you can?t tell the bumper was replaced. The paint matches perfectly.
Cynthia Pendleton
Dec 18, 2019
5
First impressions count...again...(the first time was buying the car over a year ago.)I was met at the front desk by a young man named JACOB, friendly, so polite and very knowledgeable . He kept me up to date with what was done and how much longer the service would take...I knew within minutes I was hoping to do a survey. Service and the time line was done as quoted...I continue to be very pleased with AutoNation Subaru and it?s staff!
Allene Tsukamoto
Dec 18, 2019
5
My Impreza had two recalls, so I went in to Spokane Valley Subaru since I bought my car there. They were friendly, kept to their estimated fix time, offered a complimentary car wash, kept me posted as to progress along the way, and charged me nothing. The waiting room has been improved since my last visit, so it was a nice experience, for a necessary chore.
Patricia John
Dec 13, 2019
5
Greg took enough time to get us the EXACT Forester we wanted, even finding a way to display engine temperature on a gauge, something previous Foresters have not had. Absolute satisfaction-- make sure you visit these folks before your final decision. No pressure, just honest salesmanship!
Vince Roland
Dec 5, 2019
5
The team at Autonation Subaru always makes me feel appreciated when I visit them .
William Pease
Dec 5, 2019
1
Beware.!!! My new outback will not start after sitting for 3 days. They say there is nothing wrong with a brand new car not starting. Don't waste your 40,000 Dollars like I unfortunately did .
Russell Mckennett
Dec 5, 2019
1
We purchased a new vehicle and a 2018 just a couple months later. Before our check even cleared the bank the engine blew from a coolant leak on the 2018 and even tho they had just completed a “safety check” and sold us a $20,000 lemon and refused to help us in anyway. Service is great if they think you’re coming for more cars. When it’s time for them to do the right thing they disappear. Will have to find another dealership for the other kids’ cars.
Joy Dallas
Dec 2, 2019
1
Auto Nation Subaru of Spokane valley sold me a car with modifications I was unaware of. The car had multiple issues both electronically and mechanically and Auto Nation would not return calls or emails regarding my issues. Finally, I dropped the car off at their dealership and instructed them to repair the car. When I picked the car up the car still had codes flashing on the dash after they told me the vehicle was repaired and was not flashing codes. This cost me another $2000 on trade in when I traded it in to another dealership. I would never buy a car at this business again and plan to file a complaint with the BBB. This dealership lied to me, would not communicate and sold me a warranty that denied all claims regarding the vehicle I purchased. I will never do business with them again. EVER.
Aaron Dirks
Nov 28, 2019
5
I want to express my sincerest gratitude to GM Jeff Gerken , Service Mgr Michael and Front Desk Customer Service Jordan for their exemplary above and beyond Customer Care we received today . I hope this comment is forwarded to those who recognize these employees in Subaru Corporation. Integrity is sorely lacking in our world today these people are making a difference . Sincerely , C Stam
Cathy Stam Cary
Nov 25, 2019
5
Great service department! Thanks so much for making things simple and easy!
Emily Miller
Nov 22, 2019
5
The entire Buying process was extremely easy and Kara my sales person was phenomenal! I would not hesitate to buy a vehicle here again and will refer Kara to friends and family members looking for a new Subaru!
Christopher Manko
Nov 20, 2019
5
Fantastic experience. Very professional staff. They bent over backwards to make our car buying experience five stars.
James Steiner
Nov 19, 2019
5
Excellent communications and knowledge of service advisors.
John Lindeblad
Nov 18, 2019
5
Pleased with Ken Mobley the salesman and his knowledge of the Subaru ascent. Did not appreciate the hard-sell of extended warranty programs with the finance officer, to make a decision of that degree and not have a chance or time to respond is not customer service.
Tom Mackenzie
Nov 16, 2019
5
The staff was very accommodating. Our salesman Tyler was terrific. He went beyond what I thiought was acceptable. He explained things clearly and maybe our experience enjoyable!!!
Nick Adsero
Nov 15, 2019
5
Knowleadgeable, professional sales staff treats customers with respect. Used their website to do research ahead of time then went in for test drive. Purchased the car after reasonably quick & easy financial dealings/paperwork. overall, fair pricing and friendly staff.
Lyn Spangler
Nov 14, 2019
5
Kara did a great job of finding the vehicle we wanted and making the purchase smooth. Her professionalism reflects credit on the Auto Nation organization.
Gregory Brown
Nov 7, 2019
5
Great, quick job and super nice individual who took care of me.
Jerry Mellick
Nov 6, 2019
5
Austin and Kerby extremely friendly and knowledgeable about all features of the car. Very helpful with our concerns that the dog crates fitting. I’d rate them a 12 out of 10 on the experience. (I’d rather shop for bathing suit than car shop) this experience was very pleasant. Thank you
Kathie Wams
Nov 4, 2019
5
Everyone was very nice and helpful. After the purchase they have been in contact with me to make sure everything is going well with my new car.
Carla Koneval
Nov 2, 2019
5
I came in to get an oil change that I thought was covered by my warranty. Alas, it was covered through my warranty with a different Subaru dealership, not auto nation.... HOWEVER, Michael, one of the managers with AutoNation made the trip worth while for me. The service was prompt, thorough, and an overall great experience. Thanks Michael!
Nicole Mashek
Oct 27, 2019
1
We bought a Subaru Ascent about a year ago and they completely screwed us over. We can even get them to take the car back because they sold it to us at such a high price. I would never recommend this dealership and the sales manager is no help. Take your buisness to some one that appreciates it. Word of mouth travels fast
Jessica Dodd
Oct 15, 2019
5
Attention to customer service and no pressure salesperson! Buying our used Outback was easy and stress-free!
Shawnee Elliott
Oct 12, 2019
5
Brian was amazing. I had my two kiddos with me, and when they started getting hungry halfway through the shopping process, he pulled out a banana and orange from his lunch to share with them. And when we came back the next day for paperwork, he had another special treat just for them. I knew what I wanted when we went into the dealership, and he was quick to make it a reality. From test drive to helping me link my phone, he was fantastic.
Andrea Anderson
Oct 5, 2019
5
Sales people knowledgeable and friendly, but not pushy. They found a way to get us what we wanted.
Rosemary Tiffany
Oct 4, 2019
5
They were excellent. No hassle, helpful and responsive.
Beth Hofstad
Sep 28, 2019
4
Customer service was helpful and polite, waiting area clean and nice, chairs not very comfortable.
Dorothy Christensen
Sep 26, 2019
5
I had a great experience with AutoNation and Brian! Low to no pressure! Got me in the right car and made the purchase process very smooth. And talk about service after the sale! I stopped by to learn more about my car and purchase something else, and he was excited to see me. Told me to call his cell whenever I needed anything. Very pleased!
Tonya Hamilton
Sep 24, 2019
5
Everything went well from making an appointment to the time I left. I was informed of things to keep an eye on for the future. My car was even washed. Thanks.
Claudia McGowen
Sep 17, 2019
5
Had a good, easy and informative buying experience.
Gerico78
Sep 12, 2019
1
They want $99 per item they diagnosis and in my case would've been $500 with out even fixing anything. I bought the service contract for $2100 and I made the mistake that they would've taken care of me better. Buyer beware there service department is only focused on profit. I took it to my Dad's mechanic and they are working with the service contract company and not charging me anything for diagnosis.
Kylee Ludington
Sep 6, 2019
1
I paid $90 for an oil change and filter on my 2017 Crosstrek. I've never paid that much for an oil change on any vehicle I've owned. I can't afford to do business with Auto Nation.
Dale Goodwin
Aug 29, 2019
5
they treated us great got us out of there in a timely manner explained everything pretty well very happy with my experience
Joann Brewer Ayers
Aug 27, 2019
5
We're very happy with our Autonation buying experience.
Donnie Moore
Aug 20, 2019
5
Austin, our sales person, was great. Everyone in the dealership were friendly and helpful. We travelled about 500 miles to purchase this vehicle (we were looking for a specific used vehicle/accessory package/with low miles). Austiin and the entire dealership was aware of this and took special care of us. Even dog friendly !
Jim Jones
Aug 20, 2019
5
We worked with Tyler for awhile to find the right car. There were a couple of options that were good but not quite perfect the first time we went in so we ended up leaving empty handed. But Tyler asked if he could keep looking for us since we had already done the credit application and it was good for a month. We agreed and he contacted us about a week and a half later and he said that he might have something if we wanted to come in. It was a 2016 Kia Sportage. It checked all of the boxes that we had and even fit inside the budget that we were working on. He was able to hide the negative equity from our trade in due to the vehicle being priced below book value. It was a long day, people kept trying to test drive the car (it was popular) and Tyler kept going to bat for us so that we could come in and see it. We ended up purchasing it and the paperwork part took less than an hour to get through. It was fast and easy and Tyler took excellent care of us. We felt that he really heard what we were asking for in a car and found it. It was an A+ experience. We couldn’t have asked for more. Thank you!!
Calista Dickson
Aug 11, 2019
5
We are so very happy we drove 4 hours to buy our Subaru. Prices were way between than what we could get in Kalispell MT. The loan process was a lengthy 3 hour wait. Really not sure why it took that long. The service was great let us bring our dog inside too
Peg Hosler-Hayes
Aug 3, 2019
5
AutoNation Subaru was fantastic throughout my whole buying experience! Austin was a great listener and super helpful and was the one who convinced me to purchase my Subaru when I was considering another vehicle that I just wasn't quite as in love with. I'm in love with my Forester and I'm so glad I listened to him and gave it a chance. I never felt pressured and the entire buying process was quick and easy and they've been great in making sure I am satisfied with my purchase ever since. They've now sold my family two cars in the past 6 months and I'll be recommending them to another family member soon! Thanks for everything!
Rachel Sutherland
Jul 28, 2019
5
it is fun and enjoyable and they make the experience simple!
Greg Roland
Jul 26, 2019
5
Great staff... everyone treated us with courtesy and professionalism, and made us feel that we were important to them.
Randy Osborn
Jul 24, 2019
3
Didn't look at car door when made was appointment to do it.
Donovan Arnold
Jul 22, 2019
5
Everyone there was kind, respectful, and made sure I had just the right car for just the right amount that I could pay.
Catharine Drum Scherer
Jul 18, 2019
5
My salesperson Teena was absolutely fantastic. Love my Ascent
Nanette
Jul 12, 2019
5
I love my Subaru Legacy. All wheel drive in winter is great! When I go to this dealership I am always treated with the upmost respect and courtesy. My car was called in for software update and they rotated the tires and gave it a oil change. My car is very pampered there...even getting it washed to shine!
Ernest Silveria
Jul 10, 2019
5
Excellent service from Brian, Gail and Daniel. Brain spent great deal of time showing us the car and it?s features, Gail worked to get us out of state plates and Daniel helped do the paperwork
Alice Holmes
Jul 4, 2019
5
Bought a used 2017 Legacy from Austin and had a great time. The whole deal worked well
Dave Hanshaw
Jun 25, 2019
5
hands down best experience ever
Mitchell Goodwin
Jun 19, 2019
5
I had a 1997 Subaru Legacy Outback that I was ready to move on from and Autonation Subaru was the perfect place to go. Steven was the salesman that helped me out and he made it such a pleasant experience. He was upfront with me, friendly, had the answers to all my questions, and went above and beyond to make sure I was in the right car for me. I would recommend Autonation Subaru in the Spokane Valley 11 times out of 10!
Marriah Mason
Jun 8, 2019
5
The service personnel were very polite, had all my paperwork completed when I arrived and asked if I needed anything else. The work was performed quickly and correctly.
Thomas More Kelleher
Jun 7, 2019
5
Great , the salesman was easy to work with . Really nice and clean show room .
Aaron Brower
May 29, 2019
5
Andrew (sales) was very helpful and easy to work with. Low pressure but was knowledgeable and willing to persevere in finding just the right Outback for us. Both He and Andrew (financing) stayed late and got us through the purchase process quickly.
Annette Littleton
May 24, 2019
5
We had our 2014 Outback in for an oil change, everyone we were in contact with were friendly and helpful and it was done and washed in about an hour.
Donna Walden
May 15, 2019
5
Bought a new suv and all employees were helpful and friendly. Austin was very knowledgeable about the vehicle and helped a lot! This was my second purchase there and I would go back again. Thanks guys.
Tim Jones
May 14, 2019
5
The sales people were excellent.....knowledgeable but no pressure.
Jeanne Gronewold Bauerle
May 9, 2019
5
Big thanks to Austin G for all the help and advice on the purchase of a new rig. He didn't hesitate to go the extra mile to make sure that I got exactly what I was looking for. His willingness to go above and beyond for customers has earned my review and future business. Further, excellent customer service from all sales staff involved at AutoNation.
Ashfurd West
May 6, 2019
5
We purchased a car from Austin G., and were very happy with our experience. He was extremely knowledgable about all aspects of the car and the sale process. We enjoyed working with him.
Elaine Shaw
May 4, 2019
1
when a customer tells you where they need to be financially on their monthly payments and leave there with a new car and their monthly payments tripled because they want to make a quick sale instead of doing whats in the customer's best interest, this is why i will not buy another car from here.
Donna Totten
May 4, 2019
5
Very Pleasant! Did not feel pressured at all to purchase a vehicle.
Darlene Giampietro
May 1, 2019
1
Took my car in and they didn’t even do what I asked. Took forever to get my car back. Not very helpful at the counter either when dropping off and picking up
Lisa Reagan
Apr 30, 2019
5
Honest helpful service to the customer needs. I would recommend to anyone.
Matthew Pence
Apr 25, 2019
5
Overall the car buying experience with AutoNation was good.
Donna Placensia
Apr 23, 2019
5
Good staff, well informed and honest. Like the no haggle price, it was reasonable and easy.
Peter Lickwar
Apr 22, 2019
5
The wonderful young lady who worked with me was fabulous. she was knowledgeable, kind and helpful.
Donna Halvorson
Apr 10, 2019
5
So I just used one of my “prepaid “ oil changes... then filters plus 30 , not part deal , and service 50 dollars cost me 99 for the prepaid oil change ... read fine print cheaper to not get this when you buy the car I had to come in for a recall and the appointment turned into another appointment it’s a Rico it should’ve been done on the first visit had to make a good mother that’s OK I come from deer Park he should just been done the first time not check to see if I needed a recall is a recall
Roselyn Tesch
Apr 8, 2019
5
I was fairly happy overall, only a couple things I didn’t agree with but I am pleased with the new car.
John Velez
Apr 8, 2019
5
very friendly and very helpful - was in and out without a lot of sitting time, I would definetly come back and buy a car from this dealership again
Rhonda Anderson
Apr 4, 2019
5
We bought a new Forester because of our long-time friendship and confidence in Keith Moors. On occasion the "buying process" gets stressful and that's where Keith is so valuable to us. He reflects sincere concern for our benefit and has yet to go back on his word. We know we can trust what he tells us. We have given his name to several friends who are just as impressed as we are. We were also impressed with "Gail", who we met for the 1st.time, he seemed to really be helpful to Keith in seeing that our purchase worked out.
Canfield Living Trust
Mar 26, 2019
5
The saleman Brian, manager Gail and Andrew (finances) all very pleasant and helpful. Love my new car!!! Thanks again.
Anne Riley
Mar 24, 2019
5
The stuffs here are very friendly and helpful. I'm first time buying a new car, so I asked the dealer a lot of questions. And he answered me each one of them very clearly. it was a nice buying experience.
Che-yu Kuo
Mar 19, 2019
5
The salesman was very helpful in answering all of my questions, and I bought a car that I am very happy with my purchase. after one week, I have already had the vehicle in for repair of a faulty tire pressure gauge. It was quickly fixed, only to go haywire again.
Carol Tevenan
Mar 18, 2019
1
The salesmen were great but management was terrible.
Gary Wolf
Mar 12, 2019
5
I went in and gave them what I was looking for. And they didn?t disappoint. Didn?t try to sell me something else. Just had what I wanted and helped me drive it home. Quick and easy process!
Chad Smith
Mar 5, 2019
5
Grant was amazing to work with! He listened to what my needs were and he didn't try to push me to buy something I didn't want. He was friendly, professional and went out of his way for me. I would buy a car from him any day!
BrandiandChris Davis
Mar 4, 2019
5
Antonio was very informed on all aspects of Subaru’s. The no hassle pricing was great. I liked knowing this up front. Best experience I have ever had buying a car
Joyce Kohler
Feb 25, 2019
3
The sale process was great, however, I bought a Certified Pre Owned Vehicle and two days after purchasing I realized the weather molding around the rear driver side door was falling off as well as plastic on the back of the rear seats was loose and not attached. I had to take it back for them to determine they needed to order and replace the entire molding, then, at my scheduled appointment (2nd visit back) to have the weather molding replaced they had ordered the wrong molding and didn't have clips on hand for the plastic on back of seats. Now I'm looking at a 3rd visit to the service department in 2.5 weeks post sale. I feel like with a Certified Pre-Owned car that these things should have been caught and fixed prior to the sale - they claimed they did over a hundred point inspection.
Alan
Feb 21, 2019
5
We had the most amazing buying experience every with Austin Spargur. He was so kind and honest. He was not pushy at all and we could tell he genuinely wanted us to be happy in the end. He made the process as quick and painless as possible and we are so so happy with our 2019 Subaru Forester!!!
Shantelle Gravelle
Feb 11, 2019
5
Yes I would in a minute .
Mike Stroh
Feb 11, 2019
5
Auto Nation just seems so safe and trustworthy, Thank You Greg and Ty for making my sons smile so big. Susan and Larry
Susan Glasson
Feb 8, 2019
5
Caleb Hubiak and Daniel in finance were and are fantastic! I bought a used car and they treated me like I was able to buy a new top of the line vehicle. My cars engine light came on. Caleb had me bring the car back and they gave me a 2019 Forester to drive while my car is fixed! Definitely a plus 5 !
Pamela Ilene Bridges
Feb 2, 2019
5
Austin and Andrew are FANTASTIC! Test drove and purchased same day. Paperwork was smooth and easy. Drove home that night and Austin drove my Explorer home. They exceeded all my expectations and I would recommend AutoNation Subaru to anyone! YOU GUYS ROCK!😊
Kristie Brink
Jan 31, 2019
5
Great people to work with!
Laurie Vens
Jan 22, 2019
5
My husband and I are transplants from California and our SUV was a FWD. We decided to trade it in for an AWD vehicle and Subaru came to mind. I did a search via Legal Shield’s Memberperks and Autonation Subaru came up. Greg Roland, our salesperson, immediately got in touch with us and even offered to pick us up since I was hesitant to drive after it snowed the day before. Greg took his time to get to know what vehicle we wanted and patiently discussed the differences in SUVs Subaru carries. We test drove the Crosstrek and Greg made sure to show its capabilities including a mini “off-road” trip. Our fear though was our RAV4 was still in transit and without the dealership physically looking at it, we weren’t sure we’d be able to get it traded in. But Greg and Autonation Subaru made it happen! They took our word for the condition of our RAV4 and gave us a good trade in towards our Crosstrek 😊 They just wanted us to bring the RAV4 to the dealership when it arrives. Andrew from the finance department also gave us a reasonable payment with a not so high APR. So we went home with our Crosstrek so Greg didn’t have to drive us back home 😊 Now when our RAV4 arrived we requested Greg for a shuttle to bring us back since my husband no longer drives but instead he and another associate came to inspect and pick up our RAV4! ❤️ That same day, Andrew gave us a call and was able to renegotiate a lower APR so our payment went down! We will be sure to come back and have them take care of our Crosstrek too ❤️
Aileen Grospe Laboriante
Jan 15, 2019
5
Very knowledgeable staff. clean and inviting store. Great customer service. Have bought a few vehicles from Auronation Subaru and ALWAYS recommend them to others looking to buy a car.
Stacey Stauffer
Jan 1, 2019
5
I was determined to get a Toyota or Honda. My husband said "Let's look at some other makes". I grudgingly agreed. We went to AutoNation Subaru and met Caleb, who asked me what features I wanted. Then he introduced me to the Forester. This car satisfied every one of my wants, and then some. [Caleb, you had me at "X mode"!] I bought a beautiful dark blue 2019 Forester Sport on the day after Christmas. It snowed later that day and this all-wheel-drive car took our steep, snowed-on driveway as if it were a dry, sunny day. No hesitation, no tire spinning, no slipping or sliding. The Forester is a small SUV, which makes for easy parking, but, ironically, it has tons of cargo and seating space inside (how do they do that?). It has a very comfortable ride, smooth and quiet. It has every safety feature ever invented (that may be hyperbole, but, whatever). It even has a roll bar, "just in case". It's the first car I've ever had that has a backup camera (that was my #1 must-have option).The back seat has plenty of leg room. And when there's just two of us on a photo expedition, the back seats can fold down flat, providing plenty of cargo space for our cameras, lenses, tripods and suitcases, etc. Needless to say, I love my new Subaru. It'll take me a few months to learn about all the fancy gadgets and icons and such, but there's a very voluminous and well-written manual, which I will study diligently. So, if you go visit AutoNation Subaru in Spokane Valley, be sure to ask for Caleb. He's a very pleasant and knowledgeable young man, not pushy at all. He's a really nice, honest guy and we would buy from him again.
Kathy Hooper Piper
Dec 30, 2018
5
The female representative who greeted me and coordinated the service went above and beyond to be positive, informative, helpful and friendly. Her communication skills were professional and stellar!
Martha
Dec 20, 2018
5
I recently bought a CPO Subaru Crosstrek from Tyler Williams at AutoNation Subaru in Spokane Valley and let me tell you... this was by far the BEST car buying experience I have ever had. Tyler was SO KNOWLEDGEABLE in the Crosstrek's features which helped make the car buying process that much easier. I learned so much from him telling me all about the cars features, then demonstrating it, and letting me try it out too. He informed me that he has never owned a Crosstrek but man oh man - it sure seemed like it with the amount of knowledge he had of the vehicle! He clearly enjoys his job and is extremely knowledgeable on all model's of Subaru's. I can't give him enough kudo's! Tyler was not only hilarious and relate-able but a genuinely helpful and nice guy. He even went as far as to carry all of my bags from my trade in - out to my new Subaru so I didn't have to. I would HIGHLY recommend working with Tyler Williams at Auto Nation.... I guarantee you won't be disappointed! Thanks again AutoNation and Tyler for the outstanding customer service, I couldn't have asked for a better car buying experience. I absolutely LOVE my new car!!!!
Bri S
Dec 14, 2018
5
Outstanding customer service! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Mike Libby ( sales manager) went above and beyond helping us make a sound buying decision. The salesman (Austin Spargur) was a very good listener and respectful of our time. This young man followed up, was very polite and very non-pushy and helped us in all aspects of this exceptional car buying experience. The business manager (Cole) was courteous and very helpful signing the financial papers. He listened to our needs to the fullest. This was by far one of the best experiences that my family has ever had buying a new vehicle. I would recommend Autonation Subaru highly !
Slade Seehawer
Dec 11, 2018
5
Autonation Subaru did a fantastic job assisting me with the details of getting the car that fit my needs.
LDV Subaru
Dec 7, 2018
5
The best salesman I have had contact with Tyler Williams at AutoNation Subaru Spokane Valley sold me my dream vehicle. 2001 Ford F-250 Super Duty turbocharged diesel pick up truck. Absolutely fantastic buy for a fantastic vehicle. I cannot be happier with my new vehicle and the sales transaction that took place through Tyler Williams my sales person. I highly recommend AutoNation Subaru in Spokane Valley and vine from Tyler Williams.
Chris Breyer
Dec 4, 2018
5
Have not bought a car in many years. I was dreading the process. Boy was I surprised and grateful that things have changed! No haggles no game playing. And my salesman listened to what I wanted and sifted through many himself before he found a couple that were good for me. I really felt he really cared.
70yearsold
Dec 4, 2018
1
It took over two hours for them to change a battery under warranty. I made a 10 am appointment last week, in which it was difficult to even get someone on the phone at service to tell me if they would do my battery replacement there. The two lady's that initially helped me were great, and told me Justin would take it from there. Justin only came and spoke to me once to tell me at 11:15 that they are wrapping up and it should be done in 20 min, at that time I asked if he could check and see if the main computer on the deck had any updates, he then seemed aggravated and walked away. I walked up to the desk at 12:05 and saw my car sitting there and asked for my keys without Justin in sight. I have had a lot of Subarus, and most of my family does, we will use another Subaru dealer from now on. I bought my 2016 wrx there, but their follow up at their service department is not great.
Jordan Folk
Nov 30, 2018
5
Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.
D Searfoss
Nov 24, 2018
5
I appreciate the friendliness and explanation of what maintenance service was done. Always excellent service!
Sharron Parker
Nov 7, 2018
5
We had a great experience working with Greg and Mike. They listened to our needs and did everything they could to make our car purchase a positive experience.
Allen Kliamovich
Oct 31, 2018
5
The wait was a little long but quality of everything else fine. Wish the coupons got applied without having to print them out.
Jayne Kubasak
Oct 25, 2018
5
Great sales staff (thanks Austin G), great experience !
Anita Gruchalla
Oct 22, 2018
4
Great contact with me and follow up with my wishes to buy a used subaru. They were willing to stay in touch and to help me find the car I wanted.
Mary M
Oct 20, 2018
5
Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.
Melaine Pfaff
Oct 19, 2018
5
Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!
Mary Everson
Oct 17, 2018
5
Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!
Sheila Sayles
Oct 9, 2018
1
I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.
Subaru WRX driver
Sep 26, 2018
5
Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!
Laura Jungst
Sep 18, 2018
5
I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality
Donald Sluder
Sep 18, 2018
5
We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.
Oggie Schneider
Sep 8, 2018
5
Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!
Justine Springer
Sep 7, 2018
5
Autonation subaru goes above and beyond to meet every cusomers need. 10/10
Sammantha Keller
Aug 30, 2018
1
I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.
Mary Robbins-osborn
Aug 28, 2018
5
We dreaded the thought of going to buy a new car. AutoNation Subaru Spokane Valley was a great experience. No pressure sales tactics our salesman helped us come to a decision on the Outback. We test drove a couple of models to make sure we purchased the best fit for us.
Julie and Mark
Aug 25, 2018
5
Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!
Nicole Marie
Aug 20, 2018
5
The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you
Darin Gerimonte
Aug 17, 2018
5
It was a great experience! I went in with specific needs in mind and even though it took alittle while longer than planned (had to order parts) Justin kept me updated every step of the way!
Cindy Cook
Aug 15, 2018
5
This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru
Lisa Borsheim
Aug 3, 2018
5
My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.
John Crews
Aug 2, 2018
5
This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.
Colton Franks
Aug 2, 2018
5
Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."
Gladys Gooler
Aug 2, 2018
5
Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.
Michael Noel
Jul 27, 2018
1
Worst service department ever!!
Kendra Lloyd
Jul 24, 2018
5
Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.
Roy Brazzle
Jul 20, 2018
5
I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.
Roberta Haines
Jul 18, 2018
1
34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!
Disappointed
Jul 17, 2018
2
I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.
Been Waiting
Jul 13, 2018
5
This was a very easy process and the waiting room provided a comfortable wait.
Claude Booth
Jul 11, 2018
5
I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.
Patricia Mcdonald
Jul 7, 2018
5
Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!
Sara Blixt
Jul 3, 2018
5
Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!
Ellen Maccarone
Jun 10, 2018
5
Nice experience,salesman was very helpful, enjoyed his help
Roni Cavalin
Jun 4, 2018
5
I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me
Radica Alicic
May 31, 2018
5
I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.
Ronald Miller
May 22, 2018
5
If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.
Kimberly Millet
May 17, 2018
5
If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.
Kim Millet
May 17, 2018
1
This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.
Shelley Hogan
May 16, 2018
5
Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!
tabbalynn
May 10, 2018
5
Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.
Robert Aragon
May 9, 2018
5
Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.
Carl Long
May 9, 2018
5
Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!
Bonnie Ervin
Apr 28, 2018
5
I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!
Paige Houston
Apr 27, 2018
5
Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!
Frederic Engel
Apr 22, 2018
4
The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.
PAIGE HOUSTON
Apr 21, 2018
5
super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!
Liz Wallin-Tilton
Apr 13, 2018
5
Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.
Robert Hartman
Mar 23, 2018
5
Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.
Susan Bolin
Mar 22, 2018
5
Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!
Kym Blomberg
Mar 21, 2018
5
Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!
Kym Blomberg
Mar 21, 2018
5
AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.
Donna Danielson Halvorson
Mar 16, 2018
5
I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.
Cheryl Kachner
Mar 15, 2018
5
Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.
Sharon Figgat
Mar 7, 2018
4
I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that?s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.
Lexi
Mar 7, 2018
5
I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!
ExplorerBuyer
Mar 4, 2018
1
I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.
Tinnad
Mar 3, 2018
5
Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee
Sally
Mar 3, 2018
1
Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.
Chad Iacolucci
Mar 1, 2018
4
Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.
Jae Dobbs
Feb 23, 2018
5
Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.
Tracy Duncan
Feb 6, 2018
5
Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.
Manuel Frias
Feb 4, 2018
5
Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!
Sarah Trummel
Jan 31, 2018
5
Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!
Tyra Fromm
Jan 30, 2018
5
Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!
Sherie Van Orsow
Jan 28, 2018
5
I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!
Laurae Long
Jan 28, 2018
5
We had a good experience with purchasing a new Forester.
Shelli B
Jan 22, 2018
5
Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.
Osman Motta
Jan 19, 2018
5
Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY
Carran Kelley
Jan 5, 2018
2
Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.
Dennis Reed
Dec 9, 2017
5
Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.
Lisa Lee
Nov 30, 2017
5
Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!
Barbara Haley
Nov 29, 2017
5
Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara
John Zurenko
Nov 25, 2017
5
this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .
Don Wagner
Nov 23, 2017
3
I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.
Antoinette Soffes
Nov 23, 2017
5
Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.
Jacob Kimmen
Nov 18, 2017
5
Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you
Steven Jakcsy
Nov 17, 2017
2
I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again
Kathie Oreb
Nov 11, 2017
1
Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.
Mar Mel
Nov 3, 2017
5
We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.
Julie Sand
Oct 24, 2017
5
Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.
Warren Poppe
Oct 20, 2017
5
Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.
Kent Albert
Oct 15, 2017
5
2nd Outback from here and i will go back again. Kieth is great.
Jeremy Dyess
Oct 15, 2017
1
The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership
Robert McGarrigle
Oct 9, 2017
5
Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.
Marilyn Lloyd
Oct 6, 2017
1
I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.
LeahOut
Sep 21, 2017
5
I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.
Charline Mcconnell
Sep 20, 2017
1
The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.
Gary Homan
Sep 15, 2017
5
This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.
Carlin wright
Sep 11, 2017
1
Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.
Valyrie Gibson
Sep 4, 2017
5
There was confusion as to what the financing options were for 2018s on our part on the day of purchase (our third trip to the dealership). We were not clear initially as to what we wanted to buy...used/new. My recommendation would be to provide customers clear options as to financing. It coupled to the cost of the vehicle are the main drivers in selecting a vehicle. Otherwise we are very happy with the outcome. Thank You!
Patrick Murray
Aug 22, 2017
5
Staff were personable, honest and helpful. They went above and beyond to make buying a car a great experience. It was a relief to find such great service. Thanks!
Mel
Aug 21, 2017
5
The dealers and staff were honest, helpful and efficient.
Amanda Manzano
Aug 12, 2017
5
The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!
Sara Adams
Aug 7, 2017
2
Everything was great BUT the rude mgr that sat in with the very nice finance manager
Kimberly Groh
Aug 3, 2017
5
As a single woman, AutoNation made the process of buying a car perfect! The sales person was a great help, the financial business went smoothly, and the general manager even sat down and visited me during one of the wait periods.
Judith Boyer
Aug 1, 2017
5
I found a car I liked online at Spokane Valley AutoNation. I spent hours researching the same car at EVERY dealership in Washington and Oregon, and hands down, they had the best price. I called first thing in the morning and started working with Justin. My credit is not great but they worked really, really hard to get me not only a loan, but a GOOD loan. I live 4 hours away and couldn't leave work until 4 so didn't get there until just as they were closing . The whole team stayed until almost 10 getting me all set and making sure I knew about my new car and that everything went smoothly. EXCELLENT CUSTOMER SERVICE!! Not to mention the most amazing care EVER! 2016 Outback. So very happy!
Susanna Petrie
Jul 28, 2017
5
We just bought our 3rd car from Auto Nation and I can't speak highly enough of the help we have received along the way from salesperson Justin Johnson. He was always willing to answer my many, many questions promptly and professionally and he made the tenuous experience of buying a car an enjoyable and stress-free experience. If there was an option for more than 5 stars I would have given it.
Lani Terrell
Jul 27, 2017
5
I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.
Ray Fadeley
Jul 18, 2017
5
Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!
Haley Peyman
Jul 17, 2017
5
I stopped in to visit AutoNation Subaru Spokane Valley WA and met Brian. We spoke about what I was looking for and he indicated he would call when a vehicle that fit this description came available. Two weeks later Brian called and within 12 hours I had a newer vehicle in my driveway. A great experience from start to finish.
Dan W.
Jul 17, 2017
5
I researched all 3 Subaru dealerships in the area and AutoNation was the best! From the first time I called, to my several visitations, they made it easy...best price, awesome service. Justin and his team made my buying experience comforting. Kudos!
Brett Racicot
Jul 10, 2017
5
The service on my Subaru was done on schedule, well within the estimated cost and with skill.
Kristi Philip
Jul 7, 2017
5
Friendly, helpful, and helped my car. A+ , I would definitely return and recommend.
Jennifer Harris
Jul 4, 2017
1
Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.
Dianna Tibesar
Jul 1, 2017
5
I thought the salesman was great. In the past, buying a car was always a bad experience. The salesmen were always pushy, demanding some sort of promise from me, and I always left with the feeling that I made a bad mistake. Caleb, the salesman at the Subaru Autonation was patient, answered all my questions and let me decide if I wanted to buy the car. When I drove off, I felt confident that I had made the right decision as I still feel that way now. If you need a car, talk to Caleb at Autonation. He listens and will get you something you like and can afford.
Susan Stevenson
Jun 28, 2017
5
Got good service - Service advisor was knowledgeable
Sreedharani Nandagopal
Jun 27, 2017
1
This dealership as tried to take advantage of this 55 year old woman. The service department disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.
Jill Mahoney Kennedy
Jun 15, 2017
5
No haggle pricing made the buying experience easy. I asked them to compare a new car vs a used car at the same price for financing which helped with decision making. At the end of the day, while I had not anticipated buying a new vehicle that's what happened as it was more cost effective with the new car interest rates rather than the used car rates. Love my vehicle!
Jennifer Berdais
Jun 15, 2017
1
We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!
Pam Adams
May 3, 2017
5
Low pressure ...like that. Justin was very helpful in accommodating the limited mobility of my wife. This was all about finding a vehicle she could get in and out of with little effort. He was very good about helping with her try several different models.
Rick and Janet Jordan
May 2, 2017
5
Justin was a great salesman and aimed to please no matter what we threw at him. Him and his colleagues at Subaru were honest and upfront, they were able to meet our request and made it as painless as possible. It's likely I will go back to Spokane to buy my next Subaru
HeatherG
May 2, 2017
5
I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.
DiAnne Koontz-Lundgren
Apr 30, 2017
5
We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!
Susan Leslie
Apr 14, 2017
5
We were in the process of replacing my old car and were thinking of either Honda HRV or Subaru Legacy. Did a couple of test drives on the Subaru Legacy, one in a dealership at downtown Spokane and the other at AutoNation Subaru. There's no comparison on the excellent customer service we received at AutoNation!!! Justin Johnson met us at the lot and from start to finish he was able to give us so much information on the car. He was not only knowledgeable but I felt that he really took care of us from start to finish. Before driving the car off the lot, he sat down in the car with us and walked us through all the various electronics and helped sync my phone to the car system. Top of the notch customer service. Justin was friendly, down to earth, funny, and laid back enough so that we didn't feel pressured in any way. He was even willing to take us to the Honda HRV car and have us test drive that too., except I was already sold on the Legacy (besides the color , hehehe). The AutoNation facility was great! It was clean, the bathroom was well designed, comfortable lounge space, etc. It could use a food vending machine though, in my opinion, just because we went there a few hours before dinner time and didn't finish until past dinner time. That's really minor though. So overall, I would highly recommend AutoNation Subaru dealership and Justin Johnson as a sales manager.
DebsCS
Apr 10, 2017
5
Justin Johnson took the time to listen to my wants and needs and put me into the perfect car. He spent so much time going over all the features of the vehicle. He showed me all the options, bells, and whistles. He made the experience fun. Never once did I feel pressure or that I had to buy the vehicle. He made me laugh and made me feel comfortable. Recommend Justin Johnson 1000%! Thanks to the sales manager Mike as well, he was very light hearted.
Believer Again
Apr 9, 2017
5
Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.
Jean Ulbricht
Apr 6, 2017
5
Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends. I have only had the car a few days but the safety features and ease of driving this Subaru Outback are amazing. I wanted a car that could tow a 1000# trailer, had good ground clearance, and all wheel drive. The Outback does all that and has the best MPG than any of other cars in its class. Besides addressing the environment footprint by the Subaru PERZA emission system, the Outback is also USA made in Indiana!!
Jean U
Apr 6, 2017
5
Excellent personal attention; excellent incentives - new vehicle discount, 0% financing, discounted aftermarket additions.
Greg Paolino
Apr 5, 2017
5
This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!
Sarah Jane Dupper
Apr 4, 2017
5
I am one happy customer. This is the second car I have bought from autonation and I will never buy a car from another dealership except autonation. I had Justin Johnson as my salesman and Mike Libby is the the manager. Both men took excellent care of me and I will be a dedicated customer for life. Thank you autonation for the amazing customer service.
Sarah D.
Apr 4, 2017
1
I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.
Calin Thomas Mauch
Apr 3, 2017
5
Our salesman Justin was professional, knowledgeable and great to work with. He made us feel confident in our choice and the experience was unlike any other car purchase I have experienced. I would recommend this dealership as well as the salesman to anyone looking for a Subaru!
Amanda H
Apr 1, 2017
5
Had multiple cars lined up that I was interested in and had multiple people working with me to get into the car I wanted.
Kris F
Mar 21, 2017
1
Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.
Ruth Stewart
Mar 20, 2017
5
Friendly, knowledgeable staff and up-front about features, process, and questions. Eric Singleton was fantastic to work with and made the process enjoyable and fun. The folks helping with financing and paperwork were also very helpful and, amazingly, made the process less stressful. Thanks so much, y'all--I am *loving* my first-ever (practically) new car!
Aimee
Feb 21, 2017
5
Ryan was very helpful and did not pressure to buy. Would refer friends and family.
SRVCheney
Feb 18, 2017
5
I had a seat belt issue the mechanic was able to fix quickly and no charge
Susie LaBrie Martin
Feb 15, 2017
5
Trish Hawley was outstanding every step of the way, and all steps in the process went smoothly. They have provided outstanding assistance and service!
Annie Oakes
Feb 14, 2017
5
I love this place the people are great the service is great and I love my Subaru everyone should buy a Subaru from Valley Subaru
Patti Tiede
Feb 6, 2017
5
Couldn't ask for better overall customer service from Gail Swenson & sales support from Tricia Hawley!!! We Love Our Subaru Outback� - with Kenny Greene
Tina Hunter Greene
Jan 10, 2017
5
Had a wonderful buying experience today. Finally replacing my tired little Saturn for something more reliable, spacious, and versatile. James was a bundle of laughs and super knowledgeable. Daniel was more than helpful with all the paperwork and made everything smooth as could be. Very excited to finally be a member of the Subaru family, and will definitely be sending anyone looking for the same your way. Thank you!
Katie Sibulsky
Dec 16, 2016
5
Good experience beginning to end. Tony helped us find the car we wanted.
Kim R
Nov 18, 2016
5
Rayn and Tamara are great. Will go back. Did everything they could to help us ,great place will go back.
Iasha Eleby
Nov 13, 2016
5
Great team with great service. Great car, we love it. This is my 3rd new car through Autonation and Farouk and Brian M. have been phenomenal. This will be a life long relationship
David P Robinson
Nov 2, 2016
5
We went to the dealership with an idea of what we wanted and the salespeople were very helpful. We viewed some of the vehicles and test-drove 3 models and the third one, a pre-owned 2015 Subaru Outback, was the one we chose. We were very pleased with the patience, knowledge, and friendliness of everyone at AutoNation. We LOVE our Subaru! Except for the length of time it took to finish the paperwork, it was the most positive car-buying experience we've ever had. We highly recommend AutoNation Subaru to anyone looking for a vehicle.
Virginia Busskohl
Oct 21, 2016
5
I started my car shopping experience with an expectation that I'd have to be savvy and learn how to haggle. Even though I'm in the sales industry, purchasing something so expensive is still stressful and being the shopper instead of the salesman is not something I was looking forward to. We all want to get the best price possible. I travel a lot, so I had an opportunity to shop around to get a feel for Subaru and how their dealers work outside of Washington. Call it luck or fate, the best place I found happened to be AutoNation Subaru in Spokane, right where I live. I'm telling you, these guys are top notch, no hassle-type people. To give you an idea of how well they treated me, here is an email quote from the local competition that was sent a couple weeks AFTER I had made my purchase. "If you have an offer for $33,800 + fees you should jump on that! That is a stupid deal and would lose us money, therefor I cannot compete with that price". Was this deal a fluke? No way. I even brought my friend in a few days later and they gave them the same type of "stupid deal". The great thing about it is that I didn't even have to ask for a better price. If you're looking to be treated with respect, honestly and a worry free shopping experience, ask for Kevin, Mike, or Justin and they will treat you right. Maybe ask them for a "stupid deal" and see what happens! I consider AutoNation Subaru my friends and will be using their services for my next car purchase. I could not be happier.
Lucas Kirby
Oct 17, 2016
5
Loved the service from Jason and mike, they were awesome to have through the buying process!!! Would advise anyone buying a car from automation to ask for them.
Love the forester
Oct 2, 2016
5
We had a really good experience buying a car from Doug Fredericks! He was very patient, helpful, thorough, and an overall great salesman! He went over everything with us and continues to check on us by email and phone calls every so often. He went out of his way to make sure everything was exactly how we wanted it and that we were happy. When the car arrived, we weren't able to pick it up and he held it for us for about a month. My wife and I are very happy with this experience and service and consider Doug a good friend. If we ever buy another car, it will be from Doug/Autonation Subaru! Thank you!
Elias Mengist and Abby Mezgebu
Jul 23, 2016
5
I recently purchased a new car from auto nation suburu, Spokane valley. The team members are very knowledgeable and always work to get the best deal for you. As I said before, I will continue to go here for future car purchases because I feel very welcomed and the sales staff helps with every need. Thank you Mike Libby, I love my new suburu, even more than the last! So many bells and whistles, I'm still trying to figure out all this car does!
Littleladymf
Jul 10, 2016
5
Easiest deal I ever did. Tricia in sales was low key, informative about the car, helped me orient to it. They gave me a fair trade without any hassle and honored TruCar price. Would definitely use this dealership and saleswoman again.
MarloT11
Jun 28, 2016
5
I had such a pleasant time purchasing a car from Mr. Joshua Miller. I've purchased 6 cars from AutoNation and this is my first time from Subaru, and I have to say I will definitely be back. He made this a very easy process and I can't stress that enough. Made sure I was happy with the car I had and wasn't trying to get me out the door. We were close to purchasing the Premium edition of the Legacy until he pulled out the Limited edition and I fell in love right away. Awesome sales experience and very helpful in the decision making process.
Nasnas1
May 12, 2016
5
My fiance and I had a great experience at AutoNation Subaru in Spokane Valley last weekend. I honestly didn't plan to buy a car the day we began looking. We found several 2016 Subaru Imprezas on the internet and wanted to 'shop around' at various car dealerships. But, we ended up purchasing one at our first stop - AutoNation. Douglas Fredericks was our salesman and he took really great care of us. He was extremely honest, friendly, helpful and transparent. If you're looking to trade in your car or simply buy a new one and don't know where to start - I definitely recommend going here first. You won't be disappointed.
Kaley and Clay Burke
Apr 23, 2016
5
Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.
Rachel L.
Mar 21, 2016
5
On 1/15/16 my wife and I drove in to AutoNation Subaru to shop for a "slightly used" Subaru Outback. We had Made an appointment with Doug. Right from the start he was pleasant and helpful. I'm sure we tried his patience with all our questions but he was genuinely interested in what was best for us. Within a short time we selected one that we liked and were given a carfax report, and a Subaru Certified Pre-owned Vehicle Inspection Checklist. So we had confidence that the car was just as presented with no hidden faults etc. On the price, they showed us a "book out sheet" which included the N.A.D.A. Values and then the Kelley Blue Book pricing. On all previous vehicle purchases I had to look all that data up myself. And even with the price below wholesale pricing, Gale added a cargo compartment cover for no extra charge. Daniel in finance did a great job processing our paperwork. It was a long day but we were made to feel relaxed and valued during the entire process. We would definitely purchase from AutoNation Subaru again. Larry
Larry
Jan 19, 2016
5
We had a great experience buying my son's 1st car. Never felt pressured, Joshua Miller took his time to find us what we wanted and didn't try to up sell us. I never felt I was being "sold to", I felt he was trying to help us meet our goals which I appreciated. It was a great experience for my 16 yr old son to be a part of.
Tamara L
Jan 1, 2016
5
I Recently ordered/leased a 2016 STI from Autonation Subaru in Spokane Valley. The staff was very helpful in showing me my options and Explaining the entire lease process. I was kept informed of when my car would arrive and my salesman Josh even came in on his day off to do all of the paperwork so that I could pick up my car. If you are looking to get a Subaru I highly recommend this dealership and you should ask for Josh Miller.
1st STI
Dec 17, 2015
5
I chose to buy my new 2016 Forester from Auto Nation Spokane Valley for several reasons. Primary was the excellent service I received from Patricia Hawley. As a "senior woman", I was very comfortable with Trish's approach and attentive service. She showed genuine interest in my needs and wants in a new vechicle. She also helped me get top dollar trade in for my "pristine, low mileage 2008 trade in". Trish has offered to give me follow up lessons on all the high tech "EyeSight" safety features. I plan to take advantage of this offer. In addition, Sales Manager, Gail Swenson is a huge asset for the agency. He is VERY personable and always had a positive message to relay. I recall him stating, "We want to take good care of you AFTER you buy our cars". He also encouraged me to bring my new car in frequently (any time, actually) for a free car wash. :-) I have dealt with another local Subaru dealership with no complaints, but Auto Nation just takes Customer Service to a higher level :-) Thank you Trish --- and you too, Gail :-)
Janet Holloway
Dec 15, 2015
5
Sales representatives were very knowledgeable and helpful. Took the time to explain everything and then finance completed the paperwork really quick and thoroughly explained each document. A no hassle no pressure buying experience.
Timenos
Nov 29, 2015
5
I recently leased a new crosstrek with the help of Doug & Josh. They were so helpful. What a great team. This was by far the best experience I've had. The guys answered all my questions and went above just selling me a car. I appreciate their honesty and friendliness. I wish I could give them ten stars. Thanks autonation!!!
Sharin
Nov 7, 2015
5
I just want to thank everyone for the great help I received while purchasing my Crosstrek. The staff was amazing, so friendly and appreciative of my business. I know if I need advice or help with anything they'll be there. Thank you so much for making this the best car buying experience so far.
izabela
Nov 5, 2015
5
Amanda was our sales person and she was awesome. Not only was she very knowledgeable about all of the cars, but she made car shopping an enjoyable occasion. We had a good time with her and our daughter enjoyed her so much that she is planning on getting her next car from her. Thank you so much Amanda. Carolyn
Carolyn54
Oct 29, 2015
5
Josh was an excellent representative for AutoNation. His positive attitude, along with his automobile knowledge, made our vehicle shopping easy. Not only was he patient with our decision making, but brought us water and easily answered all of our questions. The company is fortunate to have him as an employee. The reason that we selected four stars rather than five on the buying process is that we felt it took an exceptional amount of time to prepare the paperwork. If the process for that portion of completing a sale could be reduced, I'm sure that customers would appreciate it.
Jerry and Judy
Oct 9, 2015
5
Amanda was fantastic. She had a smile on her face through the whole process which helped ease the anxiety that comes with buying a car.She was patient, kind, and willing to find any car I wanted to test drive. She also helped me get the best deal I could get even if that meant less for her. I am not sure I would have felt comfortable making a purchase if not for her help. I would recommend her to any of my friends or family.
snwilki78
Oct 3, 2015
4
Auto Nation Subaru of Spokane was wonderful to work with. The entire team helped in the buying process and it went smoother than I was anticipating. Amanda the sales representative was amazing and such a joy to work with. Her positive energy and willingness to help me find the best car for me really sealed the deal. The managers were willing to negotiate deals with us and ended up selling the car to us for the price we (my partner and I) wanted. I ended up wanting to take off an extended warranty the day after my sale and they met me in the morning to redo the paper work. They were very fun and pleasant people to work with.
Sara
Oct 3, 2015
5
Justin Johnson is the best! I showed up on the lot looking for a used vehicle. Justin listened to what I wanted. He made sure that he asked me colors, options, and most importantly-what kind of vehicle I was interested in. We joked, we laughed, he made the experience fun and not stressful. Car buying is usually such a drag, sales associates are so blah, and the finance guy is always a bore. Between Justin my sales guy, and Mike my finance guy.. I could not ask for a better team. Thank you again Justin Johnson, and Mike for all your laughter and excitement.
NewSubaruOwner
Sep 29, 2015
5
Josh Miller has been the best Sales man hands down for Autonation in my opinion. I have been with Autonation for years and Josh has supplied the best service!! He cares for his customers even when the car you buy comes off the lot! i also referred a friend to Josh and my friend happened to buy a new vehicle as well! Thanks josh/ Autonation Team!
Gennaro
Sep 24, 2015
5
Josh was very professional and made the entire process a very positive experience. He made sure that I was fully informed about the vehicle and that he would be there in the future if I had any questions or concerns. I would definetly recommemend him as a a salesman for others. I was super impressed with the quality of the other staff members and the very classy facility! Great experience! Josh is a top notch salesperson!
Jim Olson
Aug 28, 2015
5
My wife and I recently bought a 2013 certified pre-owned Subaru Outback from salesman Doug Fredericks at AutoNation Subaru in Spokane Valley. Doug is retired military, knowledgeable about the technical aspects of the cars he sells, and is an all-around great guy! He also has some great stories. My wife and I will return to see Doug when we buy our next car. Very satisfied customers!
Jerry & Annika S.
Aug 26, 2015
5
An overall wonderful experience! Joshua Miller was a wonderful saleman. He showed me all the options the were right for my needs. My husband and I will definitely be back and absolutely love our new car!
Tricia Anderson
Aug 17, 2015
5
Thanks AutoNation for your well wishes for us! I just can't tell you enough how wonderful Mandy Carstensen was with us! We are HUGELY satisfied and happy with the service, information, and just plain representation Mandy Carstensen provided to us in doing business with Suburu!!!! Great kudos to you for hiring such a delightful and knowledgeable person to be a front face person to the public!!! We enjoyed doing business with you all!!! Thanks again!!!
Happy Customer!
Jul 20, 2015
5
I loved the entire experience! Great staff, great selection. They will get you any car that you want even if they don't currently have it on their lot, quickly too. They sell multiple brands so they don't try and convince you to buy only what they have on one lot. So attentive to my needs and made sure I left with the perfect car for me! I would recommend anyone in the market for a car to go to AutoNation Subaru!!
Happy Customer
Jun 28, 2015
5
Doug Fredericks was my sales person. He did an amazing job, was helpful, answered all my questions as they arose. I love that Auto Nation provides "pit stops", topping off of fluids for life. Will recommend Auto Nation to everyone I know looking for new or used cars. They worked well with the budget I had. Appreciate all that they did for me.
Eclipse129848
Jun 27, 2015
5
Doug Fredericks was my sales person. He was so helpful. Answered all my questions that came up and if he wasn't sure on the correct answer he would find out or let us know the right person at ask. We met so many of the different managers and I was reassuring. I love that Auto Nation provides "pit stops" where I can pull into any Auto Nation and they will check the fluids on my car. I will let everyone I know that is new or used car shopping to make their first stop at Auto Nation. Absolutely pleased with my experience!
Eclipse129848
Jun 27, 2015
5
Buying a car can be stressful--it's so much of an investment and there are so many great cars to choose from! The Autonation Subaru shop in the Spokane Valley did a great job giving me information and being patient with me; they presented me with many choices, and they made sure to answer all of my questions. Josh MIller was especially great to work with--I hope that his boss gives him a raise!
Tod
Jun 25, 2015
5
Josh Miller was great to work with, he made the whole process of trading in my forester for a crosstrek very easy. He was very knowledgeable about Subaru's and was excited to share that with me! In my past experience when you get to the part of dealing with the finance guy things get ugly, this time it was a breeze Shawn Duncan was amazing and it was painless!!! A big thank you all!! Love the new car and will always come back to AutoNation!
Seahawks fan
Jun 16, 2015
5
I stopped into the Subaru dealership to look at the new Legacys. My salesman Keith Moors was awesome to work with and very knowledgeable on all the cars on the lot. Keith answered all my questions and was very patient! The dealership was also very clean and everyone was so friendly and great to work with. Best car buying experience I have ever had! Also, the Subaru Legacy is by far my favorite car I have ever owned! It rides great and the gas mileage I am getting is insane!!!
Stephanie
Jun 15, 2015
5
The selection of vehicles and knowledge of the staff was phenomenal. By far the best customer service around. I would highly recommend Auto Nation Subaru Spokane. Ask for Doug and he will set you up with the perfect car.
Derek
Jun 15, 2015
5
My husband and I stopped at AutoNation because we were shopping around and had time to spare in between appointments. We told Josh what we were looking for in a used vehicle, the must haves and what not and he said he had just the vehicle - a Subaru Tribeca, that it hadn't been on the lot long. He took us for a test drive and so we started the paperwork, we had to leave for my next appointment but came back afterwards. We ran into a glitch where my trade-in was showing up as a total loss but Justin helped us out with that; working with our insurance company. Overall they were able to get us into the Subaru Tribeca without a whole lot of hassle, Josh was great help and even brought our vehicle out to us since we couldn't take it that day due to it needing the safety inspection, but they let us use a loaner which was awesome - it was a Subaru Forrester. If I were looking for a smaller AWD that Forrester would have been a dream, 25mpg! can't beat that! Anyway Josh drove our Tribeca out to us and we swapped vehicles and I really like my Tribeca, it has a smooth ride and the overall experience with AutoNation Surbaru was great and I would recommend family and friends to go there....they know how to take care of you without being really pushy.
CLPicking
Jun 2, 2015
5
I was looking online for a new Forrester and put some email out there trying to find a good deal and I got a great price email back to me very quikly and it was $1,100 cheap than anything I had seen. I still was skeptical that the price they gave me was the best so I continued to shop around and no one could come close. I went to the dealership and met with Duane Montague and he was the best thing that could've happen. He made my wife and I feel that we had a choice we were able to assk a ton oof question and he was very knowledgable. My wife and I second guess ourselves over and over. Duane never pressured us he just gave us tools to make a decision that was good for us. We also dealt with Daniel in finance he really seemed he was there to help us. He gave us many options and great rates. We ended up getting a couple plans because we were in a rush we had our 3 month old with us. We went home and changed our mind on what we wanted a refund for two of the plans. Daniel was all ready for us when we came in and had a great attitude he really capped our great experience helping us get exactly what we wanted without pressuring us even though it took money away from him. Go Cougs!
Prius2Forrester
May 28, 2015
5
Time for a new Subaru so we looked up Auto Nation online to see what they had to offer. Their selection was great so we went down and met Joshua Miller who was very helpful and found the perfect car for us at a good price. I absolutely hate to go through the hours of haggling and paperwork but our experience was awesome and straight forward. We agreed on a price and had the paperwork done quickly. Everybody we met was very nice including the mechanic we talked to and John who had the car spotless and full of gas for us. This was the best, least stressful car buying experience we have ever had and I would buy another vehicle from them and refer all of my friends and family to them.
L and L Beedle
May 28, 2015
5
I was very pleased with the service at Autonation Subaru. I was assisted by Keith Moors and he knew exactly what I was looking for and convinced me that a 2015 Subaru Legacy was a perfect car and I LOVE IT!! He told me every single detail I needed to know about that car and was very patient. My experience was fantastic! Thank you Keith!
Marisol Rodriguez
May 26, 2015
5
Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with - giving me patient and personal consideration to the details I wanted in my Subaru, staying late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation and would recommend it to anyone!
Marcy_K
May 22, 2015
5
I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)
lorettah15
May 20, 2015
5
I couldn't be happier with the service I received from Doug Fredericks. I highly recommend asking for Doug if you choose to buy car from AutoNation Subaru. He will answer all your questions in detail and honor all commitments. I am very happy with my new 2015 Subaru Impreza! Thank you Doug and AutoNation for making buying a car, hassle free and enjoyable!
ymengist21
May 14, 2015
5
After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!
Korimarie976
May 14, 2015
5
This is my 11th Subaru, and I don't think you can buy a better vehicle. Autonation in Spokane Valley, Washington really makes it easy to purchase a new vehicle. Keith Moors, is an exceptional and experienced sales person. Never in a rush and takes time to explain all the new technology. He had sold me Subarus for over 20 years! I have sent a lot of friends to him, and never did one of them have anything to say negative about Keith. He takes the time needed to make you comfortable. The dealership has a wonderful relaxed atmosphere to make such an important purchase. You can't beat Subaru for safety, reliability, and they hold their value. Unbelievable in the snow. The last few years, I have commented to my wife about how easy it is to drive a Subaru while driving, and she agrees. I already have another on order! I would definitely recommend this dealership and Keith Moors. In fact, I have several times already.
subarista3
Apr 27, 2015
5
Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru! Patricia Hawley was our sales rep and she did great. Only "downside" was it was a long test drive, which isn't too bad.
falcon_013
Apr 26, 2015
5
Almost two years ago I bought a Subaru Forester from AutoNation Subaru of Spokane, with the help of salesman Paul O'Rourke. I really enjoyed the selection process while working with Paul, and had total confidence that the decision was Perfect for my needs and wants. The Service Dept has been pleasant to work with, and all service professionally done. Recently I inadvertently changed the information and format of the display screen; and giving up trying to reset it, called Paul. As always, he was quick to respond, and efficiently guided me through the process. Such a simple gesture means so much when it is done with the genuine caring professional attitude that Paul and the rest of the staff always demonstrate.
Sales_5_Stars
Apr 20, 2015
5
Wife and i were looking for a very specific Subaru Tribeca. our sales person was Chad. he was very helpful, not pushy on any level and seemed only legitimately interested in finding the Tribeca my wife was after. Turns out they had one! overall, the whole staff was super friendly and helpful.
JoshandBeth
Apr 7, 2015
5
Single mom shopping for a new/reliable car? Scary! Turns out, there was nothing to be scared of. Doug was my sales person. I can't rave enough on how comfortable I felt during the entire process. He was very knowledgeable about the capabilities and features of the Crosstrek I was looking at. He tried everything he could to make sure I didn't feel pressured in any way and that he wanted me to get the best fit for my budget and lifestyle. I will admit I went in with my guard up and ready to try to be tough so I wouldn't get 'screwed' haha that wasn't necessary at all!! Honestly a great experience and I highly recommend this dealership and especially Doug ; ) I returned to purchase the car a day later and Doug helped me transfer my personal belongings into my 'new' car and explained all the features to me. A few days later, I couldn't figure out the bluetooth and called the dealership. Doug wasn't there but another gentleman called me back from his cell phone as we went and sat in a crosstrek in the lot to walk me through the exact steps on how to fix it. Just recently went in for my free carwash, it was so busy, Doug ended up cleaning my car himself!? wow i had no idea, thats going above and beyond!!!
Nickygold
Apr 2, 2015
5
I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice
which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP
and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.
alexa808
Mar 27, 2015
5
Love our new Subaru Outback 3.6R. Everything works great; engine is so smooth and quiet I can't tell if it is running; Really great Salesman (Keith Moors) at AutoNation Subaru in Spokane. Got a great car at a great price. Couldn't be happier.
lovesubies
Mar 19, 2015
5
Our salesman was amazing! Mike Libby worked with my wife for months trying to find her the perfect car. She had a Legacy and wanted a new one. She had an appointment for an oil change and it happened to be Mike's day off. He still came in at 9:30 to talk about cars with her and they found "the one". She made a comment about wanting a truck for me after they picked her car and he found "the one" for me (according to the wife) in a matter of minutes. Apparently the two of them have great taste. I didn't get off work til 4 so we showed up at 4:30, I test drove the truck and was hooked. Everything was so smooth and just great dealing with Mike. Shout out to Daniel, too. He should have been out at 5:30, but thanks to the two vehicles we purchased he stayed until 7:30 with us signing everything. The whole experience was great. My wife is a loam officer at a local credit union, so usually she gets irritated with dealerships that don't ever pay attention to her and forget where she works, these guys were so impressive, they didn't discredit her because she was a girl and "didn't know anything". I could go on for hours about how great the whole team is there, so I will stop now l!
MikeJMax
Mar 12, 2015
5
We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!
tiffndar0909
Feb 27, 2015
5
BIG Thanks for all the amazing service and information from Ethan Berk. This guy knows his stuff and we are VERY happy with our experience and new Subaru. I will be send all my family & friends there to see Ethan for their next car. Really appreciate it!
samuel27
Feb 26, 2015
5
Amanda Carstensen (Sales Associate) at Subaru of Spokane, WA was extremely helpful in answering my questions relating to the safety of Subaru vehicles. She was very insightful, and professional at all times. Thank You Amanda for all of your help. I am very happy with my 2013 Subaru.
scooby76
Feb 25, 2015
5
Amanda Carstensen, you are an awesome addition to AutoNation Subaru of Spokane, WA. You set out to take us for a test drive, then ended up spending the entire day walking us through the entire process of buying my first NEW car. Your knowledge, inspiration, easy demeanor and natural sales ability made the entire day an adventure, rather than just a chore to find a vehicle. I will car shop with you ANY day! Thank you Auto Nation for your great service, lack of pressure, and a gold star staff!
SubyLovex2
Feb 22, 2015
5
I would like to say Autonation Subaru of Spokane has won me over. They got me into a newer vehicle very quickly with little hassle from the finance office and didn't bother me with the less than perfect credit score. Mike Libby was the best saleman I ever have dealt with. He wasn't pushy nor did he try to get me out the door quickly. He was interested in me as a long term customer. Very personable, percise and great personality, gave good pointers on my trade in. I will definitely be back beecause of him.
worthit
Feb 12, 2015
5
We have been buying Subabru's from Keith Moors since the 1980's. He has always been fair with us. If anything goes wrong we can count on him tomake it right.
bjia
Feb 7, 2015
1
I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.
gooddriver28
Jan 31, 2015
5
I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subauru. And I am SO glad we did! We were greeted by Doug Fredricks who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching