13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Subaru Spokane Valley Difference

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Recent Reviews from AutoNation Subaru Spokane Valley

TL;DR I made a $500 deposit to reserve a car in transit that I was told is refundable and when I said I was no longer interested since the car didn't arrive in time they ghosted me. Never responded and now I have to go through my credit card company to dispute the charge. 08/16/21 UPDATE: For the record, despite the reply to this review I was never contacted. Was having a great experience up until I told them I was no longer interested in buying a car from them. They had a car I was interested coming into the dealership in transit, I was told that if I'm interested I should reserve it by putting down a $500 deposit. I asked before making it if it was refundable if I decide not to get the car; I was told it is, so I made the deposit. The car didn't arrive the day it was estimated to arrive, or the day after, or the day after that, so I decided to go with a car at a different Subaru dealership and informed them I was no longer interested. First off, they told me they could have given me discounts, which when I asked about several times prior told me was impossible due to the current demand. So that was already frustrating, seeing as I told them I was in talks with several other dealerships, some of which were offering $1,000 to $1500 off the same car (Idaho Falls and Butte Subaru) up front. I guess they thought I was a for sure customer without having to give me any discounts and realized they messed up when it was too late. If a customer asks for a discount and tells you others have already offered them a discount, don't tell them it's not possible and then complain when that customer takes the better deal. Lastly, none of this was enough for me to leave a bad review. I'm leaving a bad review because it's been 9 days since I informed them I am not getting the car and asked for a refund of my deposit. I was told it would just take "a couple of clicks to refund me." Then they stopped responding. A manager reached out to ask about my experience, I responded by telling them I decided to buy from a dealership and once again asked for my refund. The manager didn't respond to that email or a follow up email asking about the refund. Who does that? Such an unnecessary bad experience. I've had to open a dispute through my credit card company for the $500 deposit charge since I can't get anyone at AutoNation Subaru to respond to me.

Julian Gomez Aug 16, 2021

I would like to give recognition to Keith Moors and Gail Swensen at AutoNation Subaru Spokane Valley. These two went above and beyond to make this purchase happen for us. We had originally found the vehicle at a different Subaru dealership, however, when we went to pick up and pay for the car, we were told it was sold and they didn't have anything else to sell us. We found a very similar car that was coming into the AutoNation Subaru location and I called them to ask if they would be willing to hold the car for my client. Keith Moors and Gail Swensen made this process so easy and stress-free; I couldn't have asked for better service! These two gave me weekly updates regarding the vehicle's ETA and location. The car arrived several days earlier than expected and I received a call from them that night. I made arrangements for my client to pick up the vehicle the next day. They made sure he was in and out, without any run-a-rounds or complications. They went over all the car's features and how to use them. This car was purchased as a surprise for my client's wife, which they offered to make time to show her how everything worked after she was presented with the car. They have called me a couple times since the purchase to make sure that everything was going well and working properly. I cannot say enough great things about Keith and Gail. I would also like to mention Andrew Watson, their financial services manager. He really went out of his way to make sure everything went smooth for my client and kept in close contact with me for the outstanding items that he still needed in order to complete the purchase. What made him extraordinary was the fact that he didn't hold my client up by making him wait there while waiting on one last piece of information. He allowed me to get that to him once my client left with the car; which was greatly appreciated. If you are looking for a new car and don't want to deal with "shady" salesmen, then check out AutoNation Subaru in the Spokane Valley! Thank you to everyone that helped us out with this purchase!

Ibrahim Al Rashoodi Jun 22, 2021

Two weeks ago I purchased a 2017 Chevy cruze RS from AutoNation Subaru of Spokane. After driving the car for the first time I immediately fell in love with it. At first the buying process was fairly smooth and painless. I picked up the car on a Wednesday after work and drove it for three days until It started having problems. This car came equipped with a 6 speed manual transmission, and the clutch started acting up my fourth morning of owning the car. I was leaving for work early Sunday and I started my car and put it in neutral so the engine could warm up. When I let the clutch out it stuck halfway. I was putting no pressure on the clutch, my foot was completely off the pedal and it would not return to its normal position. I had to stick my foot under the pedal and pull it back up. I thought this was odd but I figured it was a fluke and would never happen again. The next morning on my way to school the exact same problem occurred. Not only did it happen when I started the vehicle but it also happened once while I was driving down the road. I took it back to the dealership and one of the managers kept interrupting me when I tried to talk. Two days later I had to contact them to get an update on the vehicle. They told me they had driven it and the clutch was in perfect working order. The problem may have not happened when they drove it but the clutch was definitely not working “perfectly”. I did a bunch of research and found a TSB (Technical Service Bulletin) that the manufacturer put out admitting that this was an issue and they listed how to fix it. I found a website with over a dozen complaints of the exact same problem happening to other Chevy Cruze owners. Many of these clutch failures happened on the highway and almost caused serious accidents. I brought this to the attention of the managers at AutoNation Subaru of Spokane and they still refused to fix it, even though they now knew this could be a MAJOR safety problem that could cost human lives. They told me I could either keep the car or they would refund me. I really liked the car and would have liked to keep it but they wouldn’t fix this dangerous issue. I hope they do not sell this car to another customer knowing damn well it could cost someone's life. This car came with a 3 month “warranty” but I guess the warranty is only as good as the people who stand behind it. Update: They meant nothing by their response, I. had to call three times before someone would talk to me, and it wasn’t even the general manager. I was told “the general manager doesn’t have enough time today to talk to you”. They didn’t want to make anything right, they only asked if I had “any questions about my experience at auto nation Subaru of Spokane”. The car is now back up for sale even though they didn’t fix it. This car is very unsafe and the clutch could fail at any point. This could cause the next driver or owner of the car serious injury or even death. I guess this dealership is willing to do anything to save a few bucks, even if that means selling an unsafe vehicle.

Joe Mccoury Jun 16, 2021

***UPDATE*** DON'T BUY A SUBARU & DEFINITELY DON'T USE THE SERVICE DEPARTMENT AT AUTO NATION!! For 3 years I brought my Subaru to the dealership I bought it from; Auto Nation. They knew there was an extended warranty on my faulty transmission but never told me about it. They knew my transmission was failing but wrote "Not Applicable" on their inspection sheet instead of inspecting the transmission. It blew & they charged me $2000 for a repair they knew wouldn't fix anything, wouldn't offer a warranty on their work, and wouldn't refund the charge. I had to demonstrate to my bank that they committed fraud so my bank reversed the transaction. I had to take the car to Parker Subaru in Idaho to get a transmission put in, but all CVT transmissions are junk and literally within less than a month & less than 1,000 miles later that transmission blew too! Parker at least did the right thing & keeps putting transmissions in at no additional cost, but Auto Nation would screw any customer. Oh! And they weren't cleaning their loaner cars between users during Covid. I found rental receipts in the loaner car they provided from THREE previous customers! All women, and the receipts had their names, home addresses, drivers license numbers, insurance information, telephone numbers, even their dates of birth. Auto Nation left all these papers in the center console & glove box of their loaner car for anyone to have. Clearly they weren't taking any precautions to clean these cars or they would have found these documents & disposed of them properly. Don't trust these guys, don't trust Auto Nation & don't trust Subaru. Original review: Make sure you read your paperwork very closely because they do not. You may have to explain their own contract to them. Don't let them bully or boss you around, our salesman was nice but our finance manager didn't seem like he enjoyed his job very much and when we tried to use the warranty only a week after we bought the car the service center couldn't find any record that the warranty has ever been purchased. I was very happy to have a copy of it with me.

Champagne Bubbles May 21, 2021

Most people research the internet for their "perfect" vehicle, and of course, want the best deal. You should get a good deal at AutoNation, but know they don't dicker prices. That's why they call it "one price" so what the price listed, is the price it's sold for. No bartering, period. They do the research and, in my case, it was a good price for the vehicle I ended up buying from (Subaru) AutoNation in Spokane Valley, Washington. Warning! Be prepared to be patient. It took me two trips to make a purchase, and even though I had a pre-approval letter in hand from my bank, the sales guys told me to fill out a credit application anyway. Fortunately my spouse wasn't there, so they couldn't run the report, as that was NOT necessary, so don't let them fool you into that if you are already pre-approved by your bank! That means another ding to your credit report, plus a lot of sitting around while the sales guys figure out a good payment plan for you. My first visit was a very long one, as I had to sit around and wait for them to do whatever they were doing--I think they were trying to figure out a payment plan so they could get credit by going through them for financing. Anyway, once my bank people got the "purchase order" from AutoNation, they took care of the finance part, so on my second visit to pick up the vehicle, it should have been easy. Again, sitting around and waiting for the guys to put their paperwork together. So be patient, and go on a Sunday if you aren't, as both days I was there was on a Saturday, and Sundays are typically slower in regards to customers. Good thing I'm patient, but still, it took way longer than I expected. With as many sales people as this company seems to have, you'd think customer service would be top priority. Sitting around waiting and wondering what is taking so long was very frustrating. In the future, I'm not sure I'd make a 120 one way trip to purchase a vehicle from this company. Most people probably live closer, but I was looking for a particular vehicle, and they had the perfect one. :-)

Kathleen C Mar 13, 2021

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

Been Waiting Jul 13, 2018

I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.

gooddriver28 Jan 31, 2015

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

AutoNation Subaru Spokane Valley

Real Reviews of AutoNation Subaru Spokane Valley

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Subaru Spokane Valley Difference

Recent Reviews from AutoNation Subaru Spokane Valley

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