Great customer service. Drivers taking me to and from the dealership were very friendly. Bruce did a fantastic job explaining what needed to be done to my car.

Greeted right away and service began quickly. Was told of repairs that needed to be done and it was completed in an appropriate amount of time. I will be back!

Another Great Experience at AutoNation Subaru. Was really pleased with the gang there at the dealership. Keith, Gayle, and all the staff are top notch - no pressure, matter-of-fact down to earth people. Would buy another vehicle from them when the time comes.

Our rating speaks for itself. However, the tipping point for our decision to purchase was the depth of their inventory and their efforts to find exactly what we wanted!!!

Autonation Subaru followed through on the price for a new Subaru that was agreed on by phone. Salesman Greg was helpful and personable. Once the deal was made, they worked hard to get the new keys in my hand - I barely had time to say goodbye to my old Subaru...!

I’ve taken my WRX in for a recall and asked them to check on the seatbelt retract mechanism since it wasn’t retracting. I get a call from a technician stating that they would have to custom order the part that is malfunctioning and the repair costs would run me about $650. I declined. After I got back home I decided to take a look at it myself. It turns out that the plastic cover that covers the assembly was blocking the seatbelt. Loosening the plastic fixed the issue. Seatbelt retracting fine now. The technician didn’t even bother to dig nose The root cause. But thanks for looking out for the best interest of your customer ! I certainly won’t take my car For any repair work.

Really great experience buying our third car at this dealership. Consistently professional and knowledgeable with great deals! Thanks!

I had a knock in my drivers side well, and an oil change. They had it completed with wash and everything under 2 hours. Great service and quality

Buying my new Subaru Crosstrek ended up being a lot of fun. James Kaae was professional and knowledgeable, answering all of my questions. He is definitely in the right profession, and I would happily buy another car from him.

We purchased a 2018 Forester a week ago and Kara Mattison was a great sales person to work with. She was informative, attentive, and followed up with us exactly like she said she would. We really enjoyed our entire experience.

We took it in to have it serviced all of the folks we dealt with were polite and ready to get things done. The service guy we dealt with was Tim.We bought our 1st Subaru this summer our salesman was Brian a good guy. This makes the 5th Subaru in our family a sister 2 daughters and a son all have a Subaru.

Had an awesome experience buying a new subaru crosstrek! Tyler William's made the car buying process so easy with his vibrant personality and no pressure attitude. I would highly recommend buying from autonation subaru! Thank you so much for a reliable car and an unforgettable first buyer experience!

Autonation subaru goes above and beyond to meet every cusomers need. 10/10

I went in last Saturday... Wanted to pay around 25,000 cash.. That salesman was rude, demeaning, and told me that used cars were not negotiable in price. THe car wasn't on the lot on yet. Well the next day.. Subaru downtown sold me a NEW 2018 car. disappointed in valley's behavior.

We dreaded the thought of going to buy a new car. AutoNation Subaru Spokane Valley was a great experience. No pressure sales tactics our salesman helped us come to a decision on the Outback. We test drove a couple of models to make sure we purchased the best fit for us.

Yesterday I purchased a 2019 Subaru Crosstrek. My request to them was that my car buying experience be enjoyable. My expectations were far exceeded. Tyler Williams is the most pleasant and knowledgeable salesperson I’ve ever encountered. I’ve only had the SUV for one day and it’s amazing so far. I expect it will remain that way. Driving that vehicle is surreal..so much valuable technology that comes standard. I feel very safe in my Crosstrek. Kudos to Justin and Daniel also for making my experience highly enjoyable. You guys ROCK!!! I look forward to working with you a very long time.

Tyler worked with me for five hours to get me the best possible deal on my dream car. He was so fun to work with, and I would recommend him to anyone. Such a great guy! I would like to add that he was very handsome and brave. Thanks Tyler! Thanks Subaru!

The car is absolutely amazing! Great service and the salesman was top notch! I will only buy my vehicles from here!! Thank you

It was a great experience! I went in with specific needs in mind and even though it took alittle while longer than planned (had to order parts) Justin kept me updated every step of the way!

This review is for the sales consultant Grant Ellison. I found Grant very well organized and knowledgeable. I had called about a Kia and he also set up a Tiguan and another car for me to drive. Long story short I ended up with the Tiguan. I love this car and his customer service was excellent. The other salesmen were also very friendly and the manager was very friendly and made sure I knew what I was signing. Great Company and Lot!!! AutoNation Subaru

My stereo hasn't worked correctly since I bought my 2018 Crosstrek at another dealer until Autonation's service folks fixed it. Special shout out to Justin and Tim and the service tech who decoded the problem. It's finally working like the owner's manual says it should. I'd give them a five star rating and when I get the urge to buy my next new Subaru, I will start at Autonation.

This last weekend I purchased a CPO Subaru from autonation and I am very impressed with how well they treat they're customers. They were completely slammed when I showed up, even though that was the case I did not feel rushed on purchasing a vehicle. I would highly recommend this location if you are looking to buy a Subaru, very professional and courteous. I am very happy with the overall process and I love my car, thank you autonation Subaru.

Stopped to just look and ended with buying a new car. Brian Moreland was an awesome salesperson. He walked us through each and every step to make the purchase stress free and explaining/answering all of our questions and concerns. Everyone we met with was professional and extremely nice to deal with. From Finance to the parts person we ordered some extra things from. "Top notch."

Excellent salesman who was very patient while we dithered about our decision. Responded to every question and listened carefully. When taking our Outback for maintenance the salesman noticed my looking at a Forester. He asked if I wanted to try driving it. I did. Preferred the SUV height of driver and passenger seats to Outback. Realized, via emails we received from Subaru and Auto Nation that the trade in value of the Outback is good. Finally decided to buy the Forester.

Worst service department ever!!

Greg, Tyler, Cole, the reseptionist were all Fantastic to work with.

I've been taking my Forester to AutoNation Subaru for servicing since I bought it 4 years ago and have always been extraordinarily happy with the experience. I trust the service people and that's a first in my 50+ years of owning vehicles. They are kind, knowledgeable, and work at giving me the best price and best service. The waiting area is great. Good coffee, tea, or bottled water. Sometimes donuts. TV, magazines, wifi. I'm in love. Did I say that I also love my Forester. I've never driven a safer vehicle. Thanks, AutoNation Subaru.

34 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!

I bought a used car here several weeks ago and thought I would share my experience. I wanted to wait a while to write a review to see how things turned out. The buying process went about as one would expect with a heavy markdown on my trade-in and a non-negotiable purchase price on the used vehicle. This seems to be the way most dealerships work now and I more or less expected it. The people were generally friendly and helpful. However, I brought the car back on day 5 to return it, as AutoNation has a 5-day, 250 mile return policy on used cars, and the car obviously has a problem. This policy is part of what you are buying and part of the reason I decided to go with this dealer. I informed the salesperson by voice mail and e-mail of what was happening and brought the car in. The manager I worked with agreed that the car had a serious problem, said he would like to keep me in the car if possible, and I said I would be happy to do so if they would fix it. The manager asked for some time to price out the fix. So far so good - I was even thinking at the time of writing a positive review about a dealer that was as good as its word. Since then, it’s like the light switch has been thrown. Over the past approximately 3 weeks I have 1) left one voice mail, 2) sent two emails, 3) been promised over the phone by the manager he would call me back by the end of that day with a decision, 4) been assured by an assistant on another day the manager would call me back by the end of that day, and 5) on yet another day been promised face-to-face by the manager he would call me back by the end of that day with a decision. All of this because I allowed them the opportunity to repair instead of take the car back. So, I will now have to either budget more money to buy another car so I can return this one and presumably fight for my money back as my trade-in is long gone, see how long they intend to stall me - presumably in the hope I will simply go away, or allow them to skate on both the repair and the return, keep the car with its problem, and take the hit. Advice: 1) if you shop here make sure they hold your trade-in for the 5 days so you can have something to drive if necessary and 2) know that you do not need to sign the arbitration agreement at closing - they will just check a box and keep going. I gave them 2 stars because the front half of the process was fine. Otherwise, if I graded them on the fact I have had to continue to push them, they have never followed up with me, they have turned a simple used car purchase into a fight, and I've wasted 3 weeks of my life after the sale trying to get this finished with no end in sight, then I would give them a "0". This is pretty much the used car game I was trying to avoid.

This was a very easy process and the waiting room provided a comfortable wait.

I stopped into dealership to search for a new car The salesman came out to greet me in the parking lot. He was extremely helpful and we took the car for a test drive. He took me out for about a 30 mile ride, where the test could accomplish city and highway driving. It gave me a real taste of the power and feel for the car Was the best road test I ever took.

Austin was by far THE BEST sales guy I've ever dealt with... So knowledgeable about his products! Made everything super easy, the finance department showed me so many different payments, and answered so many questions. My mom ended buying a car the same day too because she enjoyed the experience as well, then my cousin in law came in a week later and bought an outback as well... Definitely going to recommend to friends and family who are looking for cars!

Just needed a patch in a tire. They were professional, courteous, gave me the info I needed and even washed the car. And gave me an accurate estimate of how long it would take. Good waiting room too!

Nice experience,salesman was very helpful, enjoyed his help

I was deciding between Outback and RAV4 and Austin's skilful presentation convinced me that Subary is a car for me

I purchased a new car through AutoNation and was very pleased. I shopped around at different dealers and was very impressed with their knowledge and customer service. I ended up flying down from Alaska and they picked me up from the airport, got me lunch, and made the process pretty painless. Everyone there was knowledgeable and friendly. I’d definitely use them again without question.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

This review is for the service department. The car buying process was great when I bought the Dodge Charger one year ago. What a runaround and terrible communication from the service department. Got my car serviced (extended warranty) Thursday, car dies next day. It sat in my garage dead for a week because the one company they use for towing (free towing with extended warranty) had their trucks in the shop. They didn't offer a different company to tow. Finally got my car in to autonation on a Monday. I had to call them on a Thursday (no calls from them) to find out there was nothing they could do for my car because it was a dodge/Chrysler recalled part that failed. I called dishman dodge who told me that they could fix my car the next day if autonation would get it to them. Autonation sent it over to dishman dodge and when dishman dodge was done with my car, they couldn't call me because autonation didn't give them any contact information. Autonation did not call me to tell me my car was done or give an update like they said they would. Had to rent a car for a week after getting rides from people for a week. My autonation extended warranty has free rental coverage, but they told me they wouldn't cover it, that I need to go through dodge /Chrysler to get the reimbursement. I also want to add that the service department from dishman dodge was fast, friendly, accommodating and helpful. I will go there next time I'm in need of a vehicle.

If you're looking for a Subaru, Justin Johnson is your guy. I will be the first to admit that my needs and wants are far beyond what a normal car salesmen should have to deal with. Not only was he always available for my nonsense he was also catering to my questions and concerns. The process of purchasing a new vehicle can be stressful and long and sometimes a bit boring, but he was there to accommodate us while we waited for financing. Justin was patient, caring (I have kids I am putting in this car), knowledgable and overall just a class act. He was able to anticipate my needs, hold a conversation and even be known to crack a dad joke or two. Props to Autonation and Justin. Justin is an excellent representation of not only Subaru, but Autonation locally and on the national scale.

Austin answered all of my questions, was persistent but patient, and helped me find what I was looking for!

Had a great experience. Grant was fantastic. No pressure, no haggling, just straight up great deal. Will do business here again.

Great salesperson-Kara. She made the process easy and even gave me some snacks. I heard that this dealership was good and that was confirmed. The Forestet is a very nice vehicle.

Austin was wonderful to work with...very knowledgeable.. the whole team was great!! Thank you all so much for a great experience!!

I had a good experience at Auto Nation Subaru. I worked with Greg Roland, Justin Rogers and Andrew in finance. They made my car buying experience similar and easy to understand the process. I appreciate their due diligence throughout. I am very happy and satisfied with my new vehicle!

Austin and the crew at AutoNation are excellent. They were patient and worked to get me into the vehicle I wanted. I have now purchased three vehicles from AutoNation/Appleway over the past nine years. Great job people!

The car buying process was very easy and comfortable to go through. Justin Rogers and Glen Roland were very understanding and keep my needs in a vehicle priority.

Most professional car buying experience I've ever had. Could not have been more satisfied with the product and service all around!

super helpful people...Caleb and Tyler were great...we got a 2018 Forester and tried to keep the tech stuff as simple as possible...even recommended a friend to see them...Thanks!

sadly after a 2 week run around auto nation Spokane valley wa and Subaru are blaming me for the peeling on the rims on my brand new car!! They are telling me to pay if I want them replaced. They said “it must be an outside force” that did that. They are getting much worse. Here’s the updated photos I took today. Any suggestions? I did nothing to this car that I paid 35k for.

I had th best experience shopping for a new car. I didn’t feel pressured to make a decision. Thanks Tyler for helping me pick my new car!

Bryan, our sales representative, was very helpful and not pushy. We appreciated the one stop shopping. We were able to to get everything done quickly and efficiently.

Outstanding customer service. Only area of improvement, better coverage for calls during peak call times.

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Greg Roland & Mike Libby at AutoNation Subaru are absolutely the best, hands down! These two went well beyond the sale! My experience was nothing short of exceptional from start to finish!

Great experience. Not many people can say that when buying a car. Extremely likeable staff and it didn't even take a long time from beginning to end. Yes. Go. There.

AutoNation Subaru Spokane Valley was wonderful to work with when I bought y new car. Everyone was helpful, no pressure during the sale. Brian Moreland was very kind and knew that this was stressful for me. Thank you so much for having kind, positive people who make car buying easy.

I just want to say that Gail and Austin are wonderful to work with and go the extra mile to make their Customers Very Happy. I am handing out their business cards to fellow coworkers who are looking at getting new cars. I have nothing but great things to say about Our New Orange Crosstrek. We will be seeing Gail and Austin again in September.

The general manager JEFF.....is a silly little imature bitch... paid with a credit card that has no limit.. was told no because they wanted cash.. brought cash and the gm is still acting like a 2 year old....i sent a email to the BBB about all this... keep fucking with me and i just might post what the BBB said about this place. By the way the gm has a broken arm.. yeah jeff i fucking hope you see this you bitch.

Greg has a excellent customer service skills. He has helped me finding a new car and he explained every thing about buying or leasing Subaru.

I really loved my experience at auto nation! Mike was amazing to work with and was so nice and helpful! He definitely kept us entertained while he ran all the papers and while we were waiting around. Overall process was good although the guy that tried to get us to buy all the extra insurance and coverage was unpleasant to work with; however I understand that’s his job. All in all a good experience and very helpful employees. I absolutely love my new car and can see myself going back to purchase a car in the future.

I saw a pre-owned vehicle that was perfect for me, I made an online reservation to check it out, liked what I saw, and bought it the same day! Justin Johnson, my point of contact at the dealership, made my purchase experience go very smoothly. He was friendly and made the entire visit comfortable from start to finish. I will absolutely recommend Justin and the dealership team to anyone searching for a vehicle!

Justin was terrific, very good listener compassionate, and valued our bussines, I visted the dealership twice and there was NO pressurewhen we bought the car he went page by page showing us how to operate the car. Five star employee

I bought a brand new 2017 Subaru STI fully loaded last August. I spent close to $50K . The sale service was great as I was purchased the most expensive car out of their lot. They promised me with excellent service after the purchase. Last couple weeks, I brought in my other Subura BRZ (also bought it brand new in very same year) to get battery check as the vehicle could not hold the charge. They took a vehicle in to check it but they told me they don't have time to repair it under the warranty condition as it would take sometimes to get it done. They reschedule me to come back the week after. However the snow hit that week, I have to call them to reschedule but no one answer the phone. I called several times but still no one answer the phone so I decide to leave a message to let them know the reschedule time and my phone number to call if they can't reschedule. This morning, I try to bring my vehicle in to get it repair. Service adviser, Brule Howe, denied to service my vehicle and said that he never receive such phone call (even I have prove recorded on my phone). He told me that he can not do anythings about that and not offer any intensive help to resolve this issue. So much of excellent service??. Don't buy the cars from them. Good customer service when you buy. After purchase completed, you on your own.

Didn't have the model I wanted. too many "I'll check with the white shirts on that price". Got the feeling they wanted to make the most they could on this car, not caring about my next car. In 5 years I will shop somewhere else. The Forester is a great car so far just wish I could have bought it from a Robot. Salesman Caleb did great. Ask for him. Avoid the white shirts. And why exactly can't a new Subaru owner buy the awesome coat with his new ride? And don't sign your right to sue them away. They will slide that in while signing. Shady.

Kara Mattison was my sales person and she was the best person I could of asked for. She made the whole process easy and painless. I would definitely go back to her for a car in the future and recommend her to others.

Very professional staff. No hard sale's techniques. Honest, worked hard, listened to me, and did not hound me. Austin Spargur was AMAZING.

Great experience, good price. Gave me the space I needed to shop around for cars but ended up coming back do to the price and condition of the car.

Had a great experience here! bought my beautiful new Crosstrek with help from Greg and Daniel. I would highly recommend AutoNation Subaru!!!

Always a great experience. I’ve been at this location back when it was the Mazda spot and always had great customer service. Justin was the service guy that checked everything in for me this last visit. Was super friendly and has great customer service. Thanks again to the great team here!

Thank you Auto Nation Subaru for my recent experience. No haggle pricing was flawless both on the price of my Crosstrek and trade. The easiest car transaction ever!

Great except for all the emails. I didn’t expect so many emails after buying a new car.

I had a wonderful experience with AutoNation Subaru Spokane Valley when shopping for a new car. The salesman, Tyler Williams, was a delight to work with and very accommodating when returning several times to try different vehicles. Once I had determined what I wanted to purchase Tyler worked with me to get the best possible deal! Everyone I came in contact with during this experience was very professional and personable. No pressure at all and they even let me test drive the vehicle with my dog!! Thank you AutoNation Subaru! I am a happy customer and am delighted with my new vehicle!!!

We had a good experience with purchasing a new Forester.

Went in hoping to get lucky and my salesman, manager and everyone else that got involved in me walking away with the car I wanted.

Kara Mattison made buying a new Subaru Forester the most comfortable and stress free experience I’ve ever had buying a car. They even spotted a slight scratch on the car and scheduled an appointment to fix it, giving me a loaner while they work on it! I never even saw it. Daniel, the finance manager, was friendly and helpful, too. I highly recommend AutoNation! REPLY 

Upgraded oil change to synthetic. Free multi point inspection and they assume no one knows anything about maintenance. What a rip off shop.

Our experience was the best ever! We lead a very busy life and the online reservation process was super helpful. It was how we were able to hold the car for inspection before others could offer to purchase it. We completed all of our finance information online prior to our appointment and spent less than 2 hours from start to finish at the dealer. We had excellent customer service from the internet sales department to financing and service. We will definitely work with this group again! Justin, Ryan and Mark were fantastic! Thank you for making what we usually consider a stressful situation into a very positive experience.

Please have a factory installed hitch, do not think you will save money going elsewhere. I did and my UHaul hitch has never worked correctly. Suburu just replaced the wiring and everything is working great. Should of done it right the first time, didn't save money in the long run!!

Kara is a keeper. This was the most satisfying car buying experience I have ever had. Kara was pleasnat and professional without being pushy. Jason, Brian, and Andrew were also very helpful. I would recommend to anyone. kara

this car dealer have got it together and it was pleasure to vist this shop the most shocking was the variety of complimentary refreshments made the time flight away .

I bought my new Subaru Forester at Carter Subaru in Seattle, WA. I had a great experience buying the car from them. When time for the first service at 6,000 miles came around, I was in Spokane, WA, visiting my daughter. I brought the car to Autonation Subaru for this service. The service took longer than expected, so I asked why. I was told that the technician was nearly done but then realized that he had put too much oil in the car and has to siphon some out. Supposedly he did it before turning on the engine. I was told that there would be no damage to the car or the engine, due to this. My confidence in this location is non-existent now. How can they mess up the easiest part of any service that they do all day long? Also, a bumper sticker and a first aid kit are missing. I called the service department as soon as I realized it and Justin, the service representative was courteous and helpful but couldn't find my items. I am not upset because of the monetary value but the carelessness of the employee who was in charge of my car for not making sure that I get my car and items back the way I dropped it off.

Bought my 2018 Crosstrek from Tyler and he was amazing. Everything worked out and they met all my needs.

Cameron was our sales person he is a little new to the field but he did a great job we had to give them a little Raz and he took it like a champ great job Cameron thank you

I had problems with the new car seat and wanted to bring it bac to choose another. They were more concerned with there sale and not the customer won?t ever refer or shop there again

Brief background: We bought our 2015 Subaru Legacy at AutoNation Spokane Valley, and specially requested not to drill the bumper for the front plate, and they happily complied. I took the 2015 Legacy in for a routine oil change, and while at the counter I requested the “Pink Plate.” Yes, you guessed it; they screwed right into my pristine front bumper. My fault for not being specific and assuming I would be handed the “Pink Plate.” I feel, at the very least, I should have been asked if I wanted it mounted since the front bumper was so obviously pristine. At the service desk, I was also asked about the 15,000 mile service check. Yes my Legacy is 2 years old and has less than 15,000 miles. Curious, I ask what just was involved at the 15,000 mile service beside an oil change and tire rotation. I was told they check the air and cabin filter. I declined and specifically stated “no thank you.” Well the oil change was accomplished in the usual over an hour wait, wait, wait. Assuming my wait was over, I was astonished that the associate at the service desk shows me my air and cabin filter because surprisingly they were not in like new condition and would only cost approximately a $100. Again, for a second time I declined and now it was another 25 minute wait for them to reinstall them. I sincerely believe I could accomplish the remove/replace filter(s) myself and cheaper than at dealer cost. Why is it that senior citizens time and knowledge is seen as less than valuable or creditable? I should have been specific about the Pink Plate. Yet, I was adamant about declining the 15,000 mile service but they must have felt they were doing me a favor and seem to know more than I do; Now I’m left with two prominent ugly warts on my front bumper to remind me. Sincerely, Mark H.

We purchased our second Subaru from AutoNation, because our first experience was great. Our second experience was just as great.

Perfect experience no high pressure .our sales consultant consultant, Kara Mattison is so knowledgeable, respectful, kind and professional. She has called 5 times making sure all our questions are answered and that we are enjoying the car. She is an asset to AutoNation Subaru.

Had an amazing experience and am in love with my durango. Caleb Hubiak really helped me out with finding something reliable and worth my money and time. I highly recommend going through him at subaru autonation in Spokane off of sprague. Thank you Caleb, and thank you Autonation.

2nd Outback from here and i will go back again. Kieth is great.

The jeep I bought is good but I had issues that seem to be getting ignored. All the wheels were left with only 4 out of 5 lug nuts that no one wants to address. A dealer trained technician was paid to extract the locking lug nuts. ( which the lock key was in the back of the vehicle) But I guess it is ok to leave no lug nut in place of the ones removed. 4 must be acceptable now. The window was never tagged for the oil change that was done. Also the battery was bad but according to the inspection report be the dealer technician everything was checked in the report as good. Oh, Then there is the 2 out of 4 bolts bolts holding the rear license plate frame on the rear and 3 out of 4 bolts holding the front license plate frame on. Not a big deal but I would expect a little more from such a big dealership

Good service from friendly staff. We have used the services since we have purchased our last 2 Subarus.

I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.

I drove the same car for over 18 years. It was time to purchase a newer vehicle. Justin @ AutoNation Subaru was awesome. No pressure, gave us tons of information related to purchasing, had a great sense of humor. The next day, I was driving my new car home. Thank you, Justin, I love my Subaru Forester.

The service took longer than expected so my car didn't get washed and they didnt return the replaced part as I requested. No explanation for why the part didn't work either.

This was the best car buying experience we have ever had, the whole team was fantastic. The facility was nice and clean. The only thing I would change is the Styrofoam cups for the coffee. Really subaru? How about some nice biodegradable cups please? Other than that the experience was great and I will definitely recommend AutoNation to my friends and family.

Bought my Subaru two years ago and also bought the extended warranty. I have taken my car in three times for service and I have been very pleased with the outcome. This last time, I needed my oil changed, and my filter changed. They had to go through the glove department to replace the cabin filter. When I picked the car up, all work had been done. Next day went to open the glove department, and the whole thing dropped to the floor. I have the smarts to fix it and I did. I can not believe a tech would be so lazy. Other than that- I have been very pleased with the service department.

There was confusion as to what the financing options were for 2018s on our part on the day of purchase (our third trip to the dealership). We were not clear initially as to what we wanted to buy...used/new. My recommendation would be to provide customers clear options as to financing. It coupled to the cost of the vehicle are the main drivers in selecting a vehicle. Otherwise we are very happy with the outcome. Thank You!

Staff were personable, honest and helpful. They went above and beyond to make buying a car a great experience. It was a relief to find such great service. Thanks!

The dealers and staff were honest, helpful and efficient.

The lady was awesome who helped me! She gave me a day rental while my car got the diagnostics done and even helped me by giving me some $ off knowing I needed to get the services done. Thank you for a great experience!

Everything was great BUT the rude mgr that sat in with the very nice finance manager

As a single woman, AutoNation made the process of buying a car perfect! The sales person was a great help, the financial business went smoothly, and the general manager even sat down and visited me during one of the wait periods.

I found a car I liked online at Spokane Valley AutoNation. I spent hours researching the same car at EVERY dealership in Washington and Oregon, and hands down, they had the best price. I called first thing in the morning and started working with Justin. My credit is not great but they worked really, really hard to get me not only a loan, but a GOOD loan. I live 4 hours away and couldn't leave work until 4 so didn't get there until just as they were closing . The whole team stayed until almost 10 getting me all set and making sure I knew about my new car and that everything went smoothly. EXCELLENT CUSTOMER SERVICE!! Not to mention the most amazing care EVER! 2016 Outback. So very happy!

We just bought our 3rd car from Auto Nation and I can't speak highly enough of the help we have received along the way from salesperson Justin Johnson. He was always willing to answer my many, many questions promptly and professionally and he made the tenuous experience of buying a car an enjoyable and stress-free experience. If there was an option for more than 5 stars I would have given it.

I bought a 2015 Forester Touring a few days ago. Great folks to buy a car from. I couldn't find the exact new model I wanted, but they came up with a lease return that suited me perfectly. The salesman was knowledgeable and pleasant to deal with; the manager helped me understand the infotainment and navigation system; and they have offered to tutor me on additional aspects of the vehicle's sophisticated safety system. All in all, a completely satisfactory experience. I would recommend these folks to anyone who is shopping for a new or used Subaru.

Just purchased a Subaru Crosstrek.. the finance team was super awesome! thank you to both Justins for your help!

I stopped in to visit AutoNation Subaru Spokane Valley WA and met Brian. We spoke about what I was looking for and he indicated he would call when a vehicle that fit this description came available. Two weeks later Brian called and within 12 hours I had a newer vehicle in my driveway. A great experience from start to finish.

I researched all 3 Subaru dealerships in the area and AutoNation was the best! From the first time I called, to my several visitations, they made it easy...best price, awesome service. Justin and his team made my buying experience comforting. Kudos!

The service on my Subaru was done on schedule, well within the estimated cost and with skill.

Friendly, helpful, and helped my car. A+ , I would definitely return and recommend.

My experience AutoNation: (Read full story, it's long but worth it) January I went to Autonation to purchase a car. They asked me what I needed, I told them it just needs to be reliable i live in the country and don't want to be stuck on those roads at night because of the car breaking down. I definitely made it clear I wasn't picky. They brought me a Chrysler 200 with 70,000 miles. Seemed like a nice car. & Even when I did the test drive the car salesman (which later I find out he wasn't even a car salesman) tells me that "he's had his eye on this car so I need to get it before he does" Great! I noticed that the breaks squeaked, and I mentioned it but they assured me that it has passed all inspections. Later when I'm finishing paperwork, the man who I was working with quickly throws in that this car is previously a rental. Wasn't too fond of the idea but I let it slide. I asked, if I don't feel comfortable can I bring the car back? They said ofcourse. Sounds good right? Boy was I wrong. Fast forward to a WEEK later: Issues with the car started to occur. The acceleration was weak, the brakes weren't as resistant, and then all of the sudden the heat stops working. Mind you, this is in the middle of winter!!! I was thinking why am I paying a fortune for a car that I got a week ago and I'm freezing!! Here's the best part, I guess they had forgotten to have me sign a paper for the car so later that day, I go to work and my job tells me that the sales manager from AutoNation has been calling my job and told them "I need to sign a paper or they are going to make sure my car is taken back" Excuse me? First of all, I was in trouble with my work because I'm not allowed to get personal calls. Second of all, you don't give out my personal information out like that. Third of all, how are you going to threaten to take my car back (basically repo) because YOU forgot to sign a paper! I was so upset. So I came in to sign a paper, turns out the paper they "forgot" to have me sign was acknowledging this car has recalls & they are not responsible! They swear they told me when I bought the car but I don't remember but whatever. At this point I was DONE, I NEEDED out that car. So another man comes up to me and tells me I can't get out of this car! I said why? It's only been a week. He says they have a 3 day return policy or something. I told him about the heat not working, the acceleration, and brakes. He assured me it was all normal and that he would fix the heat. I argued for about 4-5 hours to get me out that car and that I was not going to sign the paper. He told me if I don't sign the paper he is going to have to take the car back. Eventually after the back and forth, I finally looked at him said "Please. I can't have an unsafe car, I drive these back roads at night and it can't break down, and if something does happen to this car I am going to still have to pay the bank, I'm 20 years old" then I even asked if he would let his daughter drive this car, he said yes. I had a very uneasy feeling but at this point I had no choice but to sign the paper. One MONTH later: I am driving back home at night on a back road, all of a sudden the car is smoking! I couldn't believe it! I thought it was going to blow up, there was so much smoke coming from the hood! The car wouldn't start. I was stranded in the middle of the woods at night with no cell service. Finally a man drove by and helped me, VERY DANGEROUS situation but he ended up being a nice gentleman thank goodness. He checked the oil and said he didn't know what happened but there is NO reason the engine should have blown at 70,000 miles and I need to talk to the dealership! I was so surprised, I had told the dealership I didn't feel good in this car and to please get me out! But they didn't, so a month later my engine blows up??? I let AutoNation know, at first they tried to tell me my warranty was over and that they were sorry but there was nothing they could do about it. But I guess insurance covers it. Then at first they tried to tell me I am going to be stuck without a car, I made a big deal about that because I can't not have a car. So eventually found out insurance covers a rental so that's good. What an experience but I thought the hard part was over. I get a call a week later, saying they are going to have to rebuild my engine. I told them I did not pay for a rebuilt engine, I don't feel safe please trade me out. They told me eventually once the car is fixed they will trade me out. They also mentioned no money will be coming out of my pocket. I waited about a month later, I haven't heard ANYTHING about my car so I call, they said it's still being fixed. Ok. Two months go by and I finally get a call saying it will be finished Thursday, i take the day off waiting to pick it up. No call, so I call and they say it's not fixed yet. I was at my wits end, I've been paying two months for a car I don't have, I told them I was going to have to take legal measures. The man hung up the phone on me. So rude and unprofressional. Finally about 2 and a half months later, I get a call saying I need to pick up the car now and bring back the rental! I was out of town for my career and didn't get the message. Finally when I get home I found they called my references and my job! AGAIN they called my job after me telling them they CAN NOT do that. That is a big penalty for me. I was upset. So I called them and they told us that it's a good thing we called today or else he was going to call the police and make matters worse! I could not believe the way I was being treated after everything I have been through. So come to find out the car isnt even fixed yet, they just wanted their rental back, there is going to be a $2,000 fee I will have to pay after being told no money will have to come out of pocket OH here is the best part, they are now saying they will not trade me out of the car. & if I don't get the car out they will auction it off and I will be stuck laying whatever is owed. I can't have that on my credit and I can't risk my checks being garnished. Oh, guess what the guy said to me? Lol "You know if you are good to this car, you might be able to get another 70,000 miles out of it". I am SO shocked that this happened to me. No matter what I'm going to be left paying a fortune for a car I won't have. I only had the car for a month, knew something was wrong a week after getting it and begged to be traded out, now I'm stuck with no car, $2,000 fee, and a rebuilt engine if I decide the car is worth keeping. I've talked to my lawyer and he says the best thing I can do right now is get my story out and let everyone know my experience with AutoNatio. Please share.

Service department/Sales person horrible go to Subaru of Spokane they treat you right!!! I will never go back.

I thought the salesman was great. In the past, buying a car was always a bad experience. The salesmen were always pushy, demanding some sort of promise from me, and I always left with the feeling that I made a bad mistake. Caleb, the salesman at the Subaru Autonation was patient, answered all my questions and let me decide if I wanted to buy the car. When I drove off, I felt confident that I had made the right decision as I still feel that way now. If you need a car, talk to Caleb at Autonation. He listens and will get you something you like and can afford.

Got good service - Service advisor was knowledgeable

Great service and people are very good. Third vehicle I've bought from Autonation and always happy with purchases as well as service.

This dealership as tried to take advantage of this 55 year old woman. The service department​ disorganized and DISHONEST DO NOT BUY from this dealership. I would give this dealership 0 stars if I could.

No haggle pricing made the buying experience easy. I asked them to compare a new car vs a used car at the same price for financing which helped with decision making. At the end of the day, while I had not anticipated buying a new vehicle that's what happened as it was more cost effective with the new car interest rates rather than the used car rates. Love my vehicle!

Everyone I talked to at AutoNation Subaru was friendly and helpful! They collectively worked to ensure that the car buying experience was smooth and hassle free. Thank you!!

Great experience from sales to delivery. Rate all personnel at 10/10

Caleb treated me well, bought me dinner at the lot because he was hungry too. Also, filled my tank when I discovered something lost in the car an returned it. Really great place.

I started off buying my 2016 Subaru legacy and the staff was great. Then a couple of fluke things went wrong with my car, at first I was frustrated. Now aftering dealing with the great staff here they turned a so so experience into a great experience. They went above and beyond to ensure I was completely taken care of. Thank you AutoNation Subaru staff in Spokane Washington.

Great customer service! Went in and had a parking lot door ding, they buffed it right out with no charge! Had a chip in the windshield, got us right in to repair.

My visit was pleasant and they were finished with my STI sooner than expected. I only go to AutoNation Subaru for all my Subaru needs. Thanks!

Went in looking for a car, sales representative was extremely disrespectful and had misogynistic under tones. I will never go to this lot again and strongly discourage anyone going to this business. Everyone in my family drives a Subaru, and will continue to drive Subaru, just not from this lot.

Great

Service was good

Our salesman at Auto Nation Subaru was very understanding and did an excellent job for us. In order to have the funds to buy a new car we needed to wait until Volkswagen of America paid us for our Jetta TDI under the terms of their "buyback program". The process took 4 months. The salesman checked with us periodically to ask how the process with Volkswagen was coming along but never pressured us to buy a car before VW paid us for the Jetta. Because he was so patient, we bought a 2017 Subaru Forester from him once we had received the money from Volkswagen

Very nice customer service and they fixed my car right after I got it. Austin was our salesman and he was great at helping us pick a car.

Having spent three (3) hours waiting for my 30,000 mile oil change a few months ago, I was happy to be able to drive away this time after only 90 minutes. It's possible I could have left earlier - I was never informed the car was finished, and after 90 minutes I requested a status report and was told it was ready. However, a few days later, I received notice that the car was due for it's 52,500 mile oil change.

We took our new Subaru Crosstrek into Auto Nation Spokane Valley for it's first routine oil change. When picking it up we were first at the counter and it took over 30 minutes to check out. There were 2 people behind the counter but only one of them could help. Paper work was incorrect and they had to go back to the service department and wait wait wait is what we did. It took longer to pick up our car than it did to do the oil change. I had things to do besides stand there!

He took the time to explain how to work the different controls set me up with my apps everyone was helpful and friendly I would recomend to any one who is looking for a car to go to auto nation

Low pressure ...like that. Justin was very helpful in accommodating the limited mobility of my wife. This was all about finding a vehicle she could get in and out of with little effort. He was very good about helping with her try several different models.

Justin was a great salesman and aimed to please no matter what we threw at him. Him and his colleagues at Subaru were honest and upfront, they were able to meet our request and made it as painless as possible. It's likely I will go back to Spokane to buy my next Subaru

I bought my second crosstrek last week. I not only LOVE my car but the service was great. I had called ahead to be sure they would have the color I wanted, ;they found the car and called me when it came in. we drove away with smiles.

I had a great experience with purchasing my new (to me) Crosstrek. I don't buy many cars at all but I would return for another some day.

Waiting here for nearly an hour to buy a 17' Audi S7 and no one came out to great us or help. Your loss! Taking my money elsewhere.

Painless!! Friendly..no bull!!

We got excellent service from everyone at AutoNation Subaru Spokane Valley. Ricky worked hard to find a car that worked for us and we are very happy with it. Even their aftercare is great, calling to make sure we were happy with our purchase. Kudos to them all!

Just bought a 2016 Subaru BRZ and this dealership is the place to go if your looking for a car. Fast friendly and willing to make it work.

Best experience I've ever had buying a car! I had plenty of annoying questions that Caleb Hubiak patiently answered for me. Highly recommend coming by and talking with him about all your car purchasing needs.

My shopping experience was no-pressure and no hassle. I found the perfect Certified Pre-Owned Subaru and was out the door with it in just a few hours. Really easy buying experience.

I can't say enough good things about the customer service we received at AutoNation Subaru! Justin Johnson helped us from start to finish. He was knowledgeable about the Legacy and totally answered all our questions and then some. He's friendly, funny, down to earth, and laid back enough so that we didn't feel any pressure. Even as we got ready to drive the car out of the lot he sat in the car with us and explained all the gadgets, helped sync my phone to the car system, and made sure we were comfortable with the car. Just amazing! AutoNation Subaru's staff is a cut above the rest. The facility was clean, well designed, had a comfortable lounge area. It could use a food vending machine though....hehehe. I would highly recommend them!

This is the second car I have bought from autonation and I will only take my business to autonation. Justin Johnson was my salesman and Mike Libby is the manager and both men took excellent care of me. I'm one happy customer and will return.

We were in the process of replacing my old car and were thinking of either Honda HRV or Subaru Legacy. Did a couple of test drives on the Subaru Legacy, one in a dealership at downtown Spokane and the other at AutoNation Subaru. There's no comparison on the excellent customer service we received at AutoNation!!! Justin Johnson met us at the lot and from start to finish he was able to give us so much information on the car. He was not only knowledgeable but I felt that he really took care of us from start to finish. Before driving the car off the lot, he sat down in the car with us and walked us through all the various electronics and helped sync my phone to the car system. Top of the notch customer service. Justin was friendly, down to earth, funny, and laid back enough so that we didn't feel pressured in any way. He was even willing to take us to the Honda HRV car and have us test drive that too., except I was already sold on the Legacy (besides the color , hehehe). The AutoNation facility was great! It was clean, the bathroom was well designed, comfortable lounge space, etc. It could use a food vending machine though, in my opinion, just because we went there a few hours before dinner time and didn't finish until past dinner time. That's really minor though. So overall, I would highly recommend AutoNation Subaru dealership and Justin Johnson as a sales manager.

In March we purchased a 2017 Subaru Outback Limited from Autonation Subaru. Only looking to do a test drive to narrow the vehicles we were considering down to the last two, we met up with Brian Moreland, a salesman for Subaru. The test drive was not your usual "around the block" affair. Brian took the extra time to review all the safety features. such as "eyesight", as well as the convenience feature controls. Brian was informed and very helpful; not pushy in any manner. We truly were not prepared to purchase a vehicle that day and needed to evaluate what we had just experienced and also run through the figures on our own before sitting down to make a deal. So we went home and ultimately decided this was the car we wanted. We went back to strike a deal, which we did with not too much back & forth. An unfortunate accident occurred that afternoon that took their finance manager out of the office. This was not a problem as they took us to their Toyota dealership, a few blocks away, where Alan Harvey, another great guy to deal with, processed the paperwork. Prior to coming to Autonation Subaru, we had taken test drives at their Toyota and Acura dealerships and other competing brands around Spokane. All the people in the Autonation system were extremely helpful and very familiar with the vehicles they represented. We recommend you make them your last stop before you buy. They treated us well.

Justin Johnson took the time to listen to my wants and needs and put me into the perfect car. He spent so much time going over all the features of the vehicle. He showed me all the options, bells, and whistles. He made the experience fun. Never once did I feel pressure or that I had to buy the vehicle. He made me laugh and made me feel comfortable. Recommend Justin Johnson 1000%! Thanks to the sales manager Mike as well, he was very light hearted.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.

Just purchased my first Subaru. A 2017 Legacy. I love it!!! I searched all over WA state for which dealership would give me the car I was looking for at the best price. Autonation Spokane delivered. Our salesman was Jordan Lollis. He didn't try to talk me into anything I didn't want. He simply found the car I wanted. We worked the car details and price all through email and then got pre-approved for financing over the phone. When my car arrived, all we did was sign paperwork and drive away. The internet sales & Autonation's willingness to work with us won us over. It was a happy & easy car buying experience. Thanks Jordan & Auto nation Spokane Subaru!

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends.

Buying a new car is an all encompassing task. For a time, I was juggling eight different Subaru dealers from three states to get answers and prices on the Outback and package I wanted. AutoNation, in Spokane, Wa, soon came to the top of the pack. Ryan Murphy and Mike Libby, salesmen at AutoNation, found the Outback I wanted. They listed exactly what the cost would be for the options I wanted; answered my questions in details for two weeks; and even picked me up at my hotel when I took the train to Spokane. Yes, until I saw Ryan when he picked me up, I didn't quite believe shopping for a car on the internet was real. I had a poor experience visiting my local car dealer where the sales person called me greedy for comparing prices. Ryan completely elevated and changed my opinion of 'car dealers'. Ryan Murphy has people skills where he really listens to you. He was extremely knowledgeable about the Subaru and took the time to explain it in a way I could understand it. I am impressed that he is an authentic person who is conscious of the environmental footprint of Subaru. Yes, Ryan and Mike solved obstacles on the spot and gave me an unbelievable price!! But more than the best price in three states they are genuine people I would highly recommend to my friends. I have only had the car a few days but the safety features and ease of driving this Subaru Outback are amazing. I wanted a car that could tow a 1000# trailer, had good ground clearance, and all wheel drive. The Outback does all that and has the best MPG than any of other cars in its class. Besides addressing the environment footprint by the Subaru PERZA emission system, the Outback is also USA made in Indiana!!

Excellent personal attention; excellent incentives - new vehicle discount, 0% financing, discounted aftermarket additions.

This is my second car that I brought from autonation and I will never buy a car from any other dealership. Justin Johnson was my salesman and Mike Libby is the manager. Both men took excellent care of me and gave me an amazing deal. Autonation is truly the best!

I purchased my car back in February from these guys, and had it not been for the fact that the vehicle I purchased had various brands of tires on it, I would have rated my experience a 4 or a 5. Checking the tires it seems was not part of the 250 point inspection that they make on every vehicle. Unfortunately, when I looked at the vehicle originally, I only checked out the front tires which were fine. The back tires, however, differed in brand and were bald. As the car is rwd, I am now certain the bald tires were the cause of my close call with a semi truck driving on the snowy highway on the trek home. That being said, my overall experience was good. Considering the fact that I was unsure of whether to purchase my chosen vehicle or not, the staff was extremely patient and understanding. I drove all the way from Montana just to see the vehicle and Jordan was very considerate. I realize that I should've been more detailed when I was looking at the vehicle, and as the buyer the onus for the bad tires is on me, but as the dealership the onus for the bad review is on them.

I am one happy customer. This is the second car I have bought from autonation and I will never buy a car from another dealership except autonation. I had Justin Johnson as my salesman and Mike Libby is the the manager. Both men took excellent care of me and I will be a dedicated customer for life. Thank you autonation for the amazing customer service.

Fun, satisfied and happy! Would work with James Kaae and AutoNation Subaru again! Very positive experience! Linda Copeland Coeur d'Alene, ID

Our salesman Justin was professional, knowledgeable and great to work with. He made us feel confident in our choice and the experience was unlike any other car purchase I have experienced. I would recommend this dealership as well as the salesman to anyone looking for a Subaru!

Great help and service. Pleasant buying experience and sales staff.

Ryan and Caleb at autonation Subaru were the best! I strongly recommend buying a car there.

They were quick and helpful! Kyle was very fair with me and answered ll of my questions. The car was in pristine condition!

Great auto buying experience. Ryan was up front with a competitive offer. They found the specific car I was looking for. The purchase process was hassle and stress free. I would recomend them.

I have nothing but great things to share about Greg - one of the most knowledgeable, patient, and courteous salesperson I have ever worked with. He always made himself available for our numerous questions, even on his day off!! He made a trip to the dealership to check on an item on the car we were interested in. Highly recommend reaching out to Greg if you are in the market for a car. He tells it like it is and doesn't waste anyone's time with false promises. I appreciate help like that since we all know time is invaluable!

Sent me discount coupon but refused to honor it. They attempted to find loopholes to get around it by referencing the fine print but when that didn't work they simply refused to honor it. Super awesome service.

Had multiple cars lined up that I was interested in and had multiple people working with me to get into the car I wanted.

I am very pleased with the service that I received from James Kaae at AutoNation in Spokane. I felt that he gave me quality information, and fair price, and no unnecessary pressure to buy extra add ons.

DECENT STAFF. ANY SUBARU CAN BE ORDERED HERE. HOWEVER THE ON LOT SELECTION IS LIMITED.

My experience at Subaru Autonation was superb, this was my 2nd time using them to purchase a car! I sent an email about a car and within that hour I had received a phone call and email from James. When I went to look at the cars that evening, James was super helpful and answered all my questions so I was able to make an informed decision. The next morning when I showed up, he had all the paperwork ready to be signed. It was the most pleasant experience I have ever had when buying a car!!! That dealership has a customer for life.

Mr Ryan Murphy is one of the best car sellers/customer services representatives I have ever deal with in my career. He is very knowledgeable yet professional. He is patient and kind. He got to know who I am and tried to understand what I need and want, then provided the best options for me. He has always responded to my request promptly with respect. I highly recommend my friends/colleagues to buy a new car from him and his dealership. And I sincerely hope AutoNation will set him as an example of customer services. And promote him! Thank you Ryan! Steve Chen, Ph.D.

Great sales from Austin -- low pressure and very knowledgeable about Subarus. Really helpful in helping us find just the right car for us.

Amazing place to buy a car! ! Definitely 5********

We had a very good experience with this dealer . There was an issue with the vehicle and it is being taken care of. They even arranged for us to get a loaner car to get back home. I will definitely recommend this dealer and use them in the future. The staff was friendly and helpful. Kyle did a good job and will be even better after his training.

Friendly, knowledgeable staff and up-front about features, process, and questions. Eric Singleton was fantastic to work with and made the process enjoyable and fun. The folks helping with financing and paperwork were also very helpful and, amazingly, made the process less stressful. Thanks so much, y'all--I am *loving* my first-ever (practically) new car!

Friendly, knowledgeable staff and up-front about features, process, and questions. Eric Singleton was fantastic to work with and made the process enjoyable and fun. The folks helping with financing and paperwork were also very helpful and, amazingly, made the process less stressful. Thanks so much, y'all--I am *loving* my first-ever (practically) new car!

James came and picked me up on Super Bowl Sunday. Totally positive experience. Everyone was helpful and informative. I would recommend Subaru Autonation to anyone looking for a quality reliable car. Thanks to everyone, I love my new car!

Ryan was very helpful and did not pressure to buy. Would refer friends and family.

I had a seat belt issue the mechanic was able to fix quickly and no charge

Trish Hawley was outstanding every step of the way, and all steps in the process went smoothly. They have provided outstanding assistance and service!

Amazing Staff and very helpful, great bunch of people at Subaru Autonation. Jordan Lollis is the best Salesman I have delt with. He is one of the good guys and is super friendly, can answer any questions and help you make a car buying experience fun. There was no pressure buying a car at Subaru Autonation.

Ryan Murphy had the Subaru Crosstrek I wanted, on short notice, ready for my pick-up on a late Sunday afternoon. He had kept his promise and kept me informed regularly until I could make it to the dealership.He is a true asset to Subaru of Spokane Valley.

The people were very friendly, & the gal who writes up all the papers you have to sign is wicked efficient! Someone should give her a huge raise for her hard, perfectly excicuted, meticulous paperwork! Plus she is very courteous & genuinely friendly. How she does it all is nothing short of brilliant. As I said - give that gal a raise & lots of perk, because I have a suspicion she runs the place & the rest of you just show up for work! 😉

Good place

Ryan Murphy was our internet sales rep. He was amazing. Easiest car buying experience I've ever encountered. Highly suggest going to Auto Nation!!!

Bought a used Subaru here. They were great except they never delivered on my 2nd set of keys. No matter how many times I asked them for them they kept pushing it off saying they would look into.

I love this place the people are great the service is great and I love my Subaru everyone should buy a Subaru from Valley Subaru

They did a great job. Absolutely no pressure. Very knowledgeable.

I had an awesome experience everyone who helped me was so nice and helpful I would recommend my friends and family to autonation

No pressure selling here. I would highly rate Justin the Sales Manager and Michael Libby the Sales Consultant. Michael explained how to use the cars computer and how the car worked. Go visit Michael and he will take great care of you. Justin does his job very well as a Sales Manager.

They have a lot of new people making waits long.

Couldn't have been any easier to get into the exact car I wanted for the price I wanted to pay. Thanks, Autonation Subaru!

For 100/hour labor charge, this place is not at that standard they brag about. I have gone back to this place multiple times hoping that the previous experiences were a fluke. But this subaru dealership is filled with incompetence and neglect. No care for the customer is given. It's all about the money, and just getting the job technically done. I had parts taken from my car without me knowing, had parts no reinstalled that i had to replace, and they even lost my car in their own lot. I didnt have it for 3 days until i had to call them. I cant go back here. I wouldnt suggest you go either

Caleb made it clear he would answer any questions we had. He was eager to help and was very attentive to us. Thank you, I hope this is was a wise purchase!

I would highly recommended Autonation. My salesperson Jordan was helpful and accommodating in the face of normal obstacles of buying a car. I have already recommended him to my coworker! My finance person was also professional and friendly. I will be a return customer!

Great Service

I'm very disappointed with my experience with dealership. I went there because they had a car online that my husband always wanted. When we showed up to the dealership, we where greeted great. When I told the Salesmen what we were looking for, he laughed and said " Oh. Your looking for a unicorn ". Well that did not go over well with me. When I told the guy that we saw it online. He stated they did have said car but it was not for Sale and no one knew when or if it would go on Sale. My husband stated that I've never drove a Subaru and maybe he should show me one that kinda drives similar to the one we wanted. The Salesmen was not interested and asked if we wanted to go on some list just in cause the car we saw online that was for Sale "Really goes on Sale". We ended up finding the car we wanted at a different dealership. And did buy it in cash.. Due to our experience at Auto Nation, We will not be dealing with them in the future. I don't believe that putting a car online for Sale when it's not even known that's its ever going on Sale, is good business practice.

I was awesome. Everyone was kind and very courteous.

As far as buying a car goes, this was about as easy as it gets. The salesman was great to deal with and the whole experience was as painless as it could be. Thank you again,

Great experience getting my new Subaru Legacy. Helpful, not pushy, fair price on my trade in, and drove home my new car that same day. Thanks, AutoNation Subaru!

Couldn't ask for better overall customer service from Gail Swenson & sales support from Tricia Hawley!!! We Love Our Subaru Outback� - with Kenny Greene

Great service and found my wife exactly what she wanted. No hassle buying. Great vehicles and a quality company here.

I love my jeep& great in the snow.

Great car buying!

Great, no pressure, experience. Found the car and price we were looking for. Great team!

Had a wonderful buying experience today. Finally replacing my tired little Saturn for something more reliable, spacious, and versatile. James was a bundle of laughs and super knowledgeable. Daniel was more than helpful with all the paperwork and made everything smooth as could be. Very excited to finally be a member of the Subaru family, and will definitely be sending anyone looking for the same your way. Thank you!

Bought a sporty 2005 outback Subaru from AutoNation Subaru, Love it!! Outstanding service from Kevin who got us into what I was looking for within hours and the service department for putting on brand new tires, and replacing wheel bearing at no extra expense to me. Thank you. Mindy

The help I received at AutoNation Subaru was professional, knowledgeable, and courteous. There was no haggling, and I was able to get the perfect car for me at a great price with no pressure. Thanks to Justin, Jordan, and Daniel (I think?!) for all of their help!

We have been loyal autonation car buyers. Over the last 13 years or so we have purchased 9 cars from toyota. This was our first experience with subaru. If I could give a negative number I would. We special ordered a wrx sti loaded, we were told we get the car at invoice price because we ordered it. (Cash in hand deal mind you) 9 weeks later when the car arrived we go to get it and the numbers were wrong. Some very bad miss communication. The car was a little over $800.00 more then it should have been. They absolutely refused to budge on the price mistake. Their mistake not ours. They basically told us that that's the deal take it or leave it. Over $800? That was the answer from both the sales manager and the GM that he called after the GM had gone home. After several visits (7) by our salesman to the forbidden sales desk he still did not come over and try to "manage" the sale. Even after being told we were gonna walkout on the deal. When I went to the forbidden zone to ask him why he never even came over to us To "manage" the deal I was told he did manage the deal and 45 years of experience says so. I was amazed... yes we caved and took the car. We waited 9 weeks and the car is amazing. But I will probably NEVER buy another car from the subaru dealer. Maybe not from another autonation...

This is the 3rd vehicle we've purchase from Autonation and 2nd with Mike Libbey. We are very pleased and love our new Outback.

Absolutely great experience. staff was amazing and helpful. No pressure and fair price. Ask for John Mantello when you come in, this guy knows his STIs (and probably other lesser Subarus :D )

Good experience beginning to end. Tony helped us find the car we wanted.

Rayn and Tamara are great. Will go back. Did everything they could to help us ,great place will go back.

Please donate as much as possible! Great place to look for your next furry friend. Great selection of cats and dogs. Sometimes they will even get some bunnies in. Cages are kept very clean. Outdoor play area and I believe they offer some sort of classes here.

We recently purchased a Subaru Outback from James Kaae. We had difficulty with a few other sales people coming through as promised, and must state that James commitment to providing excellent service, on ordering the car, keeping us up to date on arrival status, spending 2 1/2 hours with us to go over the car and features, and following up post driving off the lot- truly exceptional in every way! Thanks to James we are extremely happy with our new car! I will provide my highest recommendation to friends, family, and colleagues to call James and AutoNation Subaru Spokane Valley!

They are very courteous ,helpful, and friendly. They do their best to accommodate their customers. Thank for being pleasant.

Great team with great service. Great car, we love it. This is my 3rd new car through Autonation and Farouk and Brian M. have been phenomenal. This will be a life long relationship

excellent, fully enjoyable experience .....thank you John, and Jason.....bodie

Purchasing my new Subaru Outback from Jordan at Autonation was the absolute best car buying experience I've had. He was consultative, educating and allowed us time to talk and look without him. He was available via text, email and on my multiple drop bys to discuss and compare features of Subaru to other makes. He didn't push, degrade other cars or discount my opinions like I experienced elsewhere. Every other person in Subaru Autonation Spokane Valley was great as well. The manager Gail was so friendly and quite funny. My children enjoyed the experience too! My new Subaru Outback has everything I could want, at a price that was great! Please contact Jordan if you are even remotely considering a Subaru. You won't regret it!

I wish there were a way to rate the service separate from the sales. Sales would get 5 stars and service would get 1 to 2 stars. Since there is not a way to do that, I'm giving this review a 3 star rating. First, the sales. We purchased a Subaru Crosstrek on Saturday for my husband. It was a GREAT experience. Our salesman, Ryan, was knowledgeable, friendly, and patient when we told him we needed to take some time to go get dinner and discuss the deal they offered. There was no high pressure sales which is worth about 10 stars in my book! The whole process went very smoothly from start to finish, and we were offered a very fair deal without ANY hassle. This was our 2nd Subaru purchase (the first was another dealer from another city we moved from). We are sold on Subaru vehicles for safety, comfort, and features, and we do a LOT of driving as we travel long distance once or twice per month in addition to commuting and family driving around town in this vehicle. As long as we are living here still, we will use this dealer for our next Subaru purchase which will be for me next Spring. Now for service. When we first moved here six years ago we bought a service maintenance package from them and started bringing our previous Subaru here. For a while it was great. You made your appointment, you got the work done in a timely fashion while you waited, in and out, no problem. A few years ago they changed management and it all changed. If you drop your car off so you can go do other things while you wait for a PRE-SCHEDULED APPOINTMENT now for an oil change or tire change they stretch it out to be the ENTIRE day. If you wait there, it takes two hours minimum. This has been ongoing ever since Ricky left, every single time. As an example, our most recent experience was yesterday. As part of our new purchase, they agreed to swap out the tires the vehicle came with for our existing snow tires for winter. Our appointment was for 1:30 and we didn't get out of there until 3:40, making us late for our weekend travel plans! It just shouldn't take that long to change tires (or an oil change for that matter) when you have an appointment. This is very disappointing and as this is not an isolated incidence, we've decided that we will NOT purchase their maintenance agreement when we buy my car next year. We are regretting that we did so for my husband's car this past week. We should have known better... they have about 6-9 months before we buy again to change and show us why we SHOULD use them for service on our next vehicle. Otherwise we will continue purchasing, but will be done with them for service.

Went for a test drive in the Subaru Impreza and just loved it. Kevin, the Subaru rep, is very knowledgeable about cars in general and the Impreza in particular giving a lot of helpful information. I bought the car and was very pleased to have a 3 day money back guarantee. Didn't need it but liked the fact that if I got it home and had changed my mind I could return it and get a different model. The Impreza drives well, has great pick-up for city driving, good visibility and solid suspension. I look forward to the AWD this winter as it is my first in Spokane!

We went to the dealership with an idea of what we wanted and the salespeople were very helpful. We viewed some of the vehicles and test-drove 3 models and the third one, a pre-owned 2015 Subaru Outback, was the one we chose. We were very pleased with the patience, knowledge, and friendliness of everyone at AutoNation. We LOVE our Subaru! Except for the length of time it took to finish the paperwork, it was the most positive car-buying experience we've ever had. We highly recommend AutoNation Subaru to anyone looking for a vehicle.

I had an appointment scheduled for a warranty airbag replacement in my Subaru. When I called to schedule the appointment, the service department was very nice, which is the only reason Autonation gets two stars from me instead of one. When I was scheduling the appointment, she checked her inventory, and said she would reserve one of the parts for my car. Fast forward a week or so, and the business day before my scheduled appointment I get a robo-call reminding me of the appointment the next business day. No problems. A couple of hours later in the day, I receive a voicemail from Autonation stating that they do not have my part anymore, and they don't know when they will be able to get it in, so they have to cancel my appointment and aren't able to reschedule. This seems unacceptable after they had checked their inventory when they scheduled the appointment and verified that they had the part in the first place! Since then I have tried to contact them multiple times to voice my frustration and re-schedule the appointment, but the phone just rings. It has been an unsatisfactory experience.

I started my car shopping experience with an expectation that I'd have to be savvy and learn how to haggle. Even though I'm in the sales industry, purchasing something so expensive is still stressful and being the shopper instead of the salesman is not something I was looking forward to. We all want to get the best price possible. I travel a lot, so I had an opportunity to shop around to get a feel for Subaru and how their dealers work outside of Washington. Call it luck or fate, the best place I found happened to be AutoNation Subaru in Spokane, right where I live. I'm telling you, these guys are top notch, no hassle-type people. To give you an idea of how well they treated me, here is an email quote from the local competition that was sent a couple weeks AFTER I had made my purchase. "If you have an offer for $33,800 + fees you should jump on that! That is a stupid deal and would lose us money, therefor I cannot compete with that price". Was this deal a fluke? No way. I even brought my friend in a few days later and they gave them the same type of "stupid deal". The great thing about it is that I didn't even have to ask for a better price. If you're looking to be treated with respect, honestly and a worry free shopping experience, ask for Kevin, Mike, or Justin and they will treat you right. Maybe ask them for a "stupid deal" and see what happens! I consider AutoNation Subaru my friends and will be using their services for my next car purchase. I could not be happier.

Friendly, respectful, knowledgeable. None of the good ole boy stuff. Best experience with sales personnel

I went there with the intention of buying a certain used Golf R they had for sale. Ryan Murphy was great to deal with. The car was everything I wanted so the buying process began. Because I didn't bring everything I needed with me they worked hard to make the sale happen that night. They did and I think it is the perfect car for me.

Excellent service from knowledgeable and conscience staff. I would gladly recommend Mike Libby and all the crew at Spokane AutoNation Subaru to anyone I know interested in a new or used Subaru vehicle... Sincerely John Koskan...

Great experience! John M. was very knowledgeable and worked with me to find a car I love that would be within my budget. No sales pressuring or attempts to guilt trip me into buying something I didn't want. I would definitely recommend AutoNation.

We love our new Subaru.

All of the staff was extremely pleasant and helpful. They went above and beyond to help me in the purchase of my new car. Thank you everyone!

Bought my first NEW vehicle today. Truth be told I held off because of the typical car salesman experience. James Kaae at Auto Nation Subaru completely changed my mind as far as buying a vehicle goes. Professional, upfront, no games, no pressure. Really knew his information and presented it well. Listened to what I was looking for, addressed my concerns and had a great sense of humor . Financial team was also a pleasure to work with. Thank you James for your time and consideration getting me into my NEW Crosstrek. Love it !!!

Loved the service from Jason and mike, they were awesome to have through the buying process!!! Would advise anyone buying a car from automation to ask for them.

Just bought a brand new 2017 WRX Premium -- Best car buying experience ever! Justin and Patricia are simply the best. I can't recommend them highly enough.

Easiest new car transaction I've ever experienced. Thank you team AutoNation Subaru Spokane Valley!

James (our salesman) did a great job! We are very happy with our new car.

I went to AutoNation Subaru after being told we couldn't make a deal at a Subaru dealership in CDA. I knew there was another $1,500 in my trade, and I wanted $500 of it. I met with James at AutoNation, and he gave me an additional $750 on my trade in, and knocked another $500 off the car I was buying. I have bought 7 vehicles from dealerships, and this was hands down the lowest pressure, easiest, and informative purchase to date.

Very happy with my new subaru outback. I was very comfortable dealing with all the people there and felt no pressure to have to buy now. My salesperson John Mantello was helpful and spent time answering my questions. If you're thinking about purchasing a subaru go to Autonation and let them work for you.

Very responsive. Willing to let us take the vehicle even on Sunday of Labor Day weekend with the banks closed! Love our crosstrek!

Friendly sales reps and atmosphere. Got a good deal on a new Subaru. Would recommend to my family and friends.

I went to AutoNation Subaru after being told we couldn't make a deal at a Subaru dealership in CDA. I knew there was another $1,500 in my trade, and I wanted $500 of it. I met with James at AutoNation, and he gave me an additional $750 on my trade in, and knocked another $500 off the car I was buying. I have bought 7 vehicles from dealerships, and this was hands down the lowest pressure, easiest, and informative purchase to date.

First attempt at purchasing a vehicle for my girlfriend was miserable. Granted we showed up @ 7pm when they closed they still made time for us. Very little time however (Practically pushing us out the door) Not to mention the questionable things the sales rep did on the test drive. DESPITE this transgression we went back and found a new sales rep, one which we were much happier with. Second attempt was much more successful. I spend about 2 days at the dealership. But after much work we were able to secure terms that worked for everyone. My sales rep made me a PB&J which I thought was pretty awesome lol. All in all a good experience. Would recommend.

Great customer service experience. Manager (Gail) and sales representative (Ryan) were prompt and efficient. I would highly recommend AutoNation Subaru Spokane Valley.

Love Autonation. I got a great car for a great price. Easy to deal with. I will definitely go back!

Just bought my second Subaru from AutoNation. It's a far better buying experience than I've had at other car dealers.

I have bought many cars in my life, but i can honestly say that this was the easiest and most pleasant.

My experience at Auto Nation was great. Jason Wisher was my sales person. Jason is respectful, non-pressuring and just an all around good guy. He is someone I would definitely work with again. The whole crew made purchasing my vehicle as smooth as possible.

Absolutely unacceptable. My car is less than a year old and they tried to charge me over $300 for filters and allignement on my first oil change. And then when they gave me back my car after doing the oil change my air filter was in the seat and the glove box was laying on the ground. If they can't remember to put that back, how can I trust them to change the oil correctly? Won't be going back.

Everyone I have dealt with at AutoNation Subaru has been eager to help me, answer questions, give me excellent guidance in learning how to use all the options on my car, and to make me and my car feel special! I felt that I got a great deal, and was not pressured. I strongly recommend their services.

We recently purchased a certified Outback from AutoNation Subaru in Spokane Valley. The experience was great. Everyone we met along the way was wonderful and very helpful. When the time comes to replace this vehicle we will definitely be back.

I purchased two new cars from them in the last two years. The service stops after you buy terrible service. We purchased the extended warranties and service plans. They don't honor them. Maintenance department is awful these people don't care about anything after you buy a car from them. They are scam artists.

I just got a 2016 Subaru cross-trek... The car of my dream, love the new drive so much. Beside that new car... I ornously to tell all other, that I have the best service people at auto nation Subaru , my salesman he so sweet, and so patient to customer, include my self, I just love the people their, the service... Quick and nice, thank you to the financial guy, he' awesome... Thank you to all Subaru team... Love you guy...

The sales staff were easy to work with. I love the car!

Had a great time at AutoNation Subaru in Spokane. Gail, Tomas, Doug and all of the staff treat you like family and give excellent customer service. I will recommend AutoNation Subaru to others.

Douglas Fredericks at AutoNation Subaru Spokane Valley, is a very professional salesperson. He spent most of his day with us looking at various Subaru models and test driving all of them. He was vey knowledgeable of all the models and took the time to explain and show all the nice features of each. It was a very hot day but he kept up with the vehicle search we were looking for. He explained the warranty procedure if our son should ever have problems and even encouraged our son to call him if he should have any questions. For us, Doug went out of his way to make sure we had no current questions on our purchase of a 2016 Subaru Impreza. He is a fantastic salesperson, who does not push you into something a salesperson might think you need. He makes sure it is something YOU want. Great Job, Doug, and THANK YOU for your time and patience with our purchase.

We just bought a new 2017 Forester at AutoNation Subaru Spokane Valley. We needed to buy a new car as my wife's car was totaled in an accident and we needed to buy it soon. I was dreading having to go searching for a new car. We went to AutoNation and fortunately met Tomas Gonzalez one of the salesmen at AutoNation. We told him what we were looking for and after several test drives and crunching numbers we walked out with the Forester. Tomas was extremely knowledgeable and took all the time we needed to make sure we got the right car. He made buying a new car enjoyable. Also, Daniel (missed his last name) in the finance department was great to work with and made all the paperwork a breeze. I will need a new car in about a year and I will be going right back to AutoNation Subaru. We highly recommend this dealership. Be sure to ask for Tomas and Daniel!!!

We had a really good experience buying a car from Doug Fredericks! He was very patient, helpful, thorough, and an overall great salesman! He went over everything with us and continues to check on us by email and phone calls every so often. He went out of his way to make sure everything was exactly how we wanted it and that we were happy. When the car arrived, we weren't able to pick it up and he held it for us for about a month. My wife and I are very happy with this experience and service and consider Doug a good friend. If we ever buy another car, it will be from Doug/Autonation Subaru! Thank you!

Keith was very helpful in getting me into the car that was the best for me for a good price. They were willing to work with me to get a fair price for my trade-in and worked with my budget for a reasonable finance plan. I love my Subaru and recommend anyone buying a car to go here!

Doug Fredericks at AutoNation Subaru was very helpful and easy to work with. He was well informed, stayed late for us and didn't twist our arm to buy the car. He has followed up with us several times to see if we have any questions about our new car. Great guy. He helped make buying a car a positive experience. And we absolutely love our new Outback!

We were on our way to the North side to test drive a Ford Escape when we decided to stop in at AutoNation Subaru to test drive a Forester. We never made it to the Ford test drive as we fell in love with the Subaru & bought it. The AutoNation experience was great and I especially appreciate how professional everyone was in this experience.

I recently purchased a new car from auto nation suburu, Spokane valley. The team members are very knowledgeable and always work to get the best deal for you. As I said before, I will continue to go here for future car purchases because I feel very welcomed and the sales staff helps with every need. Thank you Mike Libby, I love my new suburu, even more than the last! So many bells and whistles, I'm still trying to figure out all this car does!

My wife and I had were satisfied with our purchase of a 2017 Outback from Spokane Valley AutoNation Subaru. As usual there was pressure to purchase extended warranties, but beyond that the purchase went smoothly.

Nice place and they do their job but expensive prices

I had an excellent experience at AutoNation Subaru in Spokane Valley. We are from out of town and during our long drive to Spokane a warning signal came on, we called AutoNation during our two day visit here and the technician immediately checked out our car when we brought it in to ensure that we are good to go for our drive back to Oregon. We really appreciate the fast and genuine customer service! I definitely recommend bringing your Subaru here in the future!

Dont go here service is poor the dont wash and vacuum your car after a service and the service guy is rude wrote a letter to subaru america.

When we walked in to the dealership, Ben was our salesperson. He is very nice and knowledgeable about the cars. We came back the next day and did the test drive and purchased the vehicle. Brian Moreland showed me how to use the electronics and was also very helpful. I love my new Subaru.

Easiest deal I ever did. Tricia in sales was low key, informative about the car, helped me orient to it. They gave me a fair trade without any hassle and honored TruCar price. Would definitely use this dealership and saleswoman again.

Great.

Trish Hawley was our sales rep. She was very helpful and guided us through the leasing process with ease. I had complete confidence in her as she obviously knows her craft well. I recommend her highly and will ask for her the next time I am looking for a new car.

At 79 years old i have purchased a lot of new cars. My exprience at auto nation ranks right up there with the best. Everyone was pleasant and our salesman, Ben was knowledgeable and a pleasure to work with. Yes i recomend auto nation if you are ready to just look or buy. Love the new Subaru!!! ( so far ) Thanks guys.

I had the most pleasant experience from the time I met Doug Frederickson until I drove off in my new Forester. Every staff member I met there was very helpful and determined to help me get the car of my dreams. If I have any questions, all I have to do is call, and so far Doug or someone else has answered my questions for me.. I am happy to be a Subaru family member, and I would advise anyone looking for a vehicle whether new or used to try AutoNation Subaru first. You'll be hooked also.

From the first contact with Douglas Frederick and continuing to the last handshake, Douglas and all the Autonation Subaru staff were excellent. They gave clear the information, prompt responses while searching for the car, and courteously reviewed the car technology, the purchase process and Subaru resources for add on protection. The staff that installed the wheel arch molding, Nathan guiding us for the completion of the purchase and Douglas calling us after the sale to check if there were any questions, all exceeded our expectations. We will always refer people to this Subaru agency. Jane and Mark Fortin

Excellent staff, no pressure sales and the car runs great. Would definitely recommend to others.

Eric and everyone at Autonation Subaru was very helpful and friendly!!! I would definitely recommend and go back there. Thank you for everything! ! !

The only thing I looked at was on a Google search for Subaru dealerships. Before this search, I went on the Subaru USA website to look at models. Through this website, I was asked what model I was interested in and my zip code. Next thing I received was emails and/or phone calls. AutoNation Subara was the first phone call .

Incredibly disapointing. Customer is never placed first at this establishment. My purchasing experience was handled with horrible service direct from the floor manager. Customer service is a huge let down. Appointments never actually written down when made through the phone. I've never recieved a phone call when my vehicle is ready to pick up. Time after time I haven been left frustrated. Would never go back to buy a car and only have gone back for my routine services. Even then the managers argue with the customer. Take your Subaru purchase elsewhere.

Ben was very helpful and we love my new Outback. Its going to take a bit to get used to all the features but I plan on keeping it for a good long time. Cant wait to take it on a road trip!

I just bought a new Forester from Auto Nation in the Spokane Valley. I worked with Ben Ohaver and he was awesome. I would highly recommend him to anyone interested in buying a new car. Auto Nation gave me a great price on the car. This is the 4th new Forester I have bought from them over the years. I won't go anywhere else.

Great experience at autonation. Friendly sales force. Knowledgeable and patient. Great choice and an abundance of cars to choose from. Wouldn't buy anywhere else. All and all a terrific place to shop.

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I bought my car from them in March with an extended warranty. I had to use the extended warranty on May 5th, not even a few months later and pay a few hundred dollars because of a mistake their mechanics made before I even purchased the car. Their mechanics installed two new rear tires when they first got the car in and ended up breaking the TPMS sensor in my rear right tire and also the tire stud. On top of that one of my wheel bearings was going out which made it completely unsafe to drive. When I came in to ask them to replace what they broke on May 6th since it wasn't my fault, they told me that it's my own fault because it's past the two month certified pre owned warranty. Autonation Honda stated that the extended warranty wasn't going to replace getting it fixed because it was Autonation Subaru's fault for their mechanics negligence. Their pre inspection of their certified pre owned cars is a joke and I would never recommended buying a car from them. I've never had worse customer service in my life and treated like my safety didn't matter. Autonation Honda was amazing in helping fix all the problems with my car though.

I had such a pleasant time purchasing a car from Mr. Joshua Miller. I've purchased 6 cars from AutoNation and this is my first time from Subaru, and I have to say I will definitely be back. He made this a very easy process and I can't stress that enough. Made sure I was happy with the car I had and wasn't trying to get me out the door. We were close to purchasing the Premium edition of the Legacy until he pulled out the Limited edition and I fell in love right away. Awesome sales experience and very helpful in the decision making process.

Great dealership. Ask for Josh if you are looking to buy he will take care of you

Autonation was very educated on the 2016 Subaru outback that we purchased. They went through all the bells and whistles so that we knew the features and what they didl. As a couple we both got to test drive it, not just the man. Once we purchased it they took the time to set everything up and explain where all the controls were, which is important, as all cars different. You want good customer service, then go to Autonation.

My husband and I worked with Ben O'Haver and we must say, he was easy to work with and cared about what we were looking for and our budgetary restrictions. The manager was also helpful and friendly along with the gentleman who did the financial side of things. We never felt pressured and Ben really tried to find the right vehicle for us. I think this was the most pleasurable car buying experience my husband and I have had.

James Kaae, Gail and Mandy AutoNation Subaru Spokane Valley Most amazing, straightforward, honest, friendly, helpful service! We were pleased with our near top top dollar trade in.. We qualified and received the zero percent interest for a 2016 Subaru Forester. Could not/would not have purchased this vehicle if not for these amazing people! We have been Subaru owners since 1994. I almost have my sister and daughter and son-in-law convinced that they also should purchase one while the zero percent is still available!

Fantastic experience with Ben at Autonation, did not feel strong armed through the whole exchange. They cater to their customers to ease the car buying process. Ben actually worked with me when other dealers try and push you out the door if you don't know exactly what you want right away. Top Notch dealership and the only dealership I would ever recommend.

AutoNation Subaru is a great place to buy a car. Our sales rep Keith Moors made our experience enjoyable. We love our new car.

The members I were helped by were very personable & willing to help anyway they could. Made my buying experience easy & pleasant!

My fiance and I had a great experience at AutoNation Subaru in Spokane Valley last weekend. I honestly didn't plan to buy a car the day we began looking. We found several 2016 Subaru Imprezas on the internet and wanted to 'shop around' at various car dealerships. But, we ended up purchasing one at our first stop - AutoNation. Douglas Fredericks was our salesman and he took really great care of us. He was extremely honest, friendly, helpful and transparent. If you're looking to trade in your car or simply buy a new one and don't know where to start - I definitely recommend going here first. You won't be disappointed.

My fiance and I had a great experience at AutoNation Subaru in Spokane Valley last weekend. I honestly didn't plan to buy a car the day we began looking. We found several 2016 Subaru Imprezas on the internet and wanted to 'shop around' at various car dealerships. But, we ended up purchasing one at our first stop - AutoNation. Douglas Fredericks was our salesman and he took really great care of us. He was extremely honest, friendly, helpful and transparent. If you're looking to trade in your car or simply buy a new one and don't know where to start - I definitely recommend going here first. You won't be disappointed.

I purchased a used car in near-perfect condition. It was a Friday night, and my bank is not open on the weekends. However, with a little paperwork, Chad was able to set me up so that I could drive the car home that night. Additionally, in looking for the right car, Chad wasn't pushy at all. He provided pertinent information about the cars, and answered questions when asked, but otherwise let me and my friend talk to each other regarding each car's merits. I am very happy with my new car, and I expect I'll return to AutoNation Subaru in the future for my next one -- although I *did* buy a Honda with only 106k miles, so it may be a couple (dozen) years! :D

Thank you Auto Nation, You were such a delight to work with us thru this normally stressful situation. We appreciate you taking the time to follow up and insure us with fantastic service. Everyone over there at Auto Nation made this whole transaction easy. From Brain the sales guy helping us to realize just what we were looking for to the excellent finance department that made the monies part easy and stressless. Easy tradin process and easy financing. I will be in touch for future purchases and will be more than happy to referrer Auto Nation to everyone we know for their car buying needs.

Easiest car buying experience ever! We will be telling everyone we know about it! Patricia was so wonderful and fun to work with! Thank you so much for getting us into our brand new Subaru! We can't wait to start filling it with kiddos!

Why did you pull my review down ...Don't worry I will get the word out you guys will never sell another new car to anyone I know and I'm sure Janice will not buy a car from you again .. All over a battery that leaves her stranded and spews acid all over in her brand new outback which she paid cash for and got every warranty with it.... Well I'm sure after she complains to the Subura Corporate office about her experience with the customer service at your dealership you guys will wish you had replaced the battery for her ... And when her friends and family buy a new Subaru it will be at Parker or Downtown Subaru #newbattery4janice

This was my second time buying a car through AutoNation. Both times were great, overall experiences! This company will continue to receive my business for any future vehicle concerns.

Doug, Daniel and the guys at AutoNation were so great to work with. Great service without being pushy.

I honestly don't know truly how good this place is, but I do know it's the only dealer I visited (out of 5) that the salesman didn't want me to test drive something. Like he thought I wasn't serious. Well sir, I ended up buying a Toyota so your loss.

Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.

Went in to buy my first new car and wow what an AMAZING experience! Doug F. was so knowledgeable and curtious! I didn't feel pressured at any point. He was so helpful! I would highly recommended this dealership (and specifically Doug). You will not be disappointed. Thank you Autonation Subaru of Spokane and Doug F.

As car buying goes I have to say this was our best one yet. Nice dealership with knowledgeable sales persons. We had planned on ordering a car in our home town once we got home from visiting our Spokane friends. The Subaru section of Autonation not only had the car we wanted but also the color. Josh Miller has followed up with us on a few questions we had. He's been a great help and even though the car buying is final we know he is still available any time. We'll be back!

I needed to buy a new car quickly and didn't have time to take off work and do the rounds of all the dealerships. I looked at several local dealerships on line at Edmunds and sent my contact information. Within an hour I had a call and email from James at Autonation with several choices and prices. I picked one and went in the next day to hand over my check and drive home. Service was excellent from James who explained all the car's features and the financial chap and the general manager. Price was fair, they beat the other dealerships in the area.

Thank you so much Doug F. for all of your amazing help today! You made the purchase of my first new car so enjoyable. Doug is knowledgeable, patient, and honest. I will definitely be referring people to him!

Staff made it quick and easy to lease a car. Did most of the interactions through email which made the time we had to be at the dealership very short and painless. James K. Was very helpful.

My husband went to Auto Nation to look for a Subaru. He was told ahead of time, that it would bring his monthly lease down at least $100, from his Acura. Also, Reiko, misled him in the pricing quote. They told him the Subaru was $38,000! He tore up the papers and left.

We just bought a Outback 2.5. The service was amazing. They were fast and very nice. Nothing like I have experienced in the past. Brian Gustveson. was not pushy, very polite. We enjoyed visiting with him while we waited (not for long). Everyone that we dealt with was very nice. I will give them a 10 in everything. Thank You all I love the car.

My Family has gotten 3 cars through autoNation this last car we got got a great sales lady was a good car buying experiments.

Con Artist Don't bring your Subaru to get serviced here!

Had the most amazing experience.! I recently purchased my first brand new vehicle and it couldn't have gone better!! I had my 4 year old with me who was excited and very hyper but everyone was so great with him! Mike even watched him and hung out with him for a bit while I signed papers! Felt like I was hanging out with people I have met before rather than being sold a car

I bought my new Subaru just 2 weeks ago and in my 50 years of buying cars this was by far the easiest and least painful experience. Spencer was the salesman that came from the Audi lot and offered to help us as we wandered around the Subaru lot. No pressure just offering to help. Justin was the gentleman that helped with the financing, and Chris did the operating technology information. Thanks to all of them for making this experience pleasant for a mature and hopefully future customer.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

We recently purchased a new Subaru Outback from Mike Libby at AutoNation Subaru Spokane Valley. This is the second car we've purchased from Mike, and trust that he'll be there for us when we buy our next car. He made our experience amazingly easy, treated us fairly, as we knew he would, and was very helpful when explaining the new Outback features. He even came to our house and programmed our garage door opener! You should buy your next car from Mike. He's honest and trustworthy and you won't be disappointed.

I liked agreeing on the price and car prior to arriving. The process was seamless. Josh M. was very helpful and made the experience positive. I would recommend AutoNation and would use them again.

I originally found the car I bought through the Internet and dealt with "Jordon." He was very efficient and supplied me with documents, car fax and other pertinent information. He never pressured me. I met with another associate, Josh and he spent hours explaining all the details of the car. It took a while to come to an agreeable purchase price and Josh made the experience as pleasant as possible. I am very pleased with my 2014 Subaru Outback and would recommend this car and the dealership.

This was my first experience of ever going to a dealer ship for a car. I went through auto nation because I read nothing but great reviews. My buying experience sure was wonderful but that's only because they tell you what you want to hear. After getting my car, I have to put $700 tires on my car because they lied when they said they were brand new. I have talked to the manager 4 times and nothing has happened nor have I got accommodated for the extra money I had to spend. The buying experience may be great but if your unhappy with services or you are lied too they will not stick to their word. There are plenty of other dealer ships in Spokane. I will not be a returning buyer through auto nation.

Very easy process at AutoNation in buying my new Outback Limited 3.6R. I had requested Eprices from three dealerships and AutoNation's was the best price. Enjoyed working with the team, especially our salesman James Kaae. He was very straightforward and knowledgeable.

I didn't know that buying a car could be this much fun!! Paul made the experience fun and memorable. All of the staff were extremely courteous and polite. Most importantly, they were all very knowledgeable. There was never a question asked that didn't get an honest answer. I appreciated all the help that I received and especially appreciate the experience being fun rather than painful.

This is the second Subaru my wife and I have purchased from AutoNation in Spokane Valley. I believe we received an extremely fair deal and were treated with respect and dignity by the sales staff. My only complaint would be the long wait to meet the finance manager and then when we finally did, we felt uncomfortable with the subtle pressure to purchase extras (i.e. warranty protection) we were not interested in. Otherwise, I highly recommend this dealer.

Couldn't have asked for a better salesman, Doug went above and beyond in the entire process of us buying a car, he wasn't pushy and we never felt pressured. Our entire experience was such a fun day, got exactly the car I wanted. I will never buy a car anywhere else! Thank you Doug for be so nice and going out of your way to meet me on your day off to show me all the bells and whistles in my car. Best car buying experience ever!!!

Got a Subaru Outback from Douglas F. He took the time to explained everything. Maybe just a little too much time. We were there almost 5 hours. He just wanted to make sure we understood the features of the car. So far the only complaint that I have is that you can not set a address into Maps when the car is moving. I understand the safety issue but when you have a passenger with you they can't even put a address in. A lot of times you want to get somewhere at the spur of the moment. Tried using voice commands to put the address in but that didn't work at all.

Recently in a car accident and went with my friend to Autonation Subaru to "look and see" if there was anything I would want to test drive and maybe purchase. Chad Fairchild showed me a pre-loved, 2015 3.6R Subaru Legacy, fully loaded. I thought no way would I be able to purchase this car. To my surprise (and my friend's negotiating skills), I was able to get the financing I wanted and drove home my new car. Chad went above and beyond, even coming in on his day off to help with the last details and paperwork. So much for shopping around! What a fantastic experience. Thank you, Chad and Clint for all you did! I have named her, "The Dark One.

I have bought a lot of vehicles in my 70 years and am a very hard customer to please. AutoNation Subaru Spokane Valley did the impossible. They bent over backwards in every way possible to satisfy me. I have never written a review before but I can not keep silent. This company needs to be praised for their customer care and great inventory of quality vehicles. I bought a previously owned 2015 Forester with 8,700 miles on it and could not be more pleased with the whole experience. Bob C

Was a great experience buying my first new car. Salesman was very helpful and knowledgeable.

On 1/15/16 my wife and I drove in to AutoNation Subaru to shop for a "slightly used" Subaru Outback. We had Made an appointment with Doug. Right from the start he was pleasant and helpful. I'm sure we tried his patience with all our questions but he was genuinely interested in what was best for us. Within a short time we selected one that we liked and were given a carfax report, and a Subaru Certified Pre-owned Vehicle Inspection Checklist. So we had confidence that the car was just as presented with no hidden faults etc. On the price, they showed us a "book out sheet" which included the N.A.D.A. Values and then the Kelley Blue Book pricing. On all previous vehicle purchases I had to look all that data up myself. And even with the price below wholesale pricing, Gale added a cargo compartment cover for no extra charge. Daniel in finance did a great job processing our paperwork. It was a long day but we were made to feel relaxed and valued during the entire process. We would definitely purchase from AutoNation Subaru again. Larry

Why do I hate them. We bought a 2013 Crosstrek from them traded it for a 2015 in Wenatchee. When we traded it in we were supposed to get refunded on our extended warranty which I could not get them to do anything for nearly two months. No one returned phone calls. Now 8 weeks later we don't have a refund check because they lost it. Two days waiting again for manager to call back. And as I understand it the money is suppose to come out of their pockets. I would never go back there. Here it is January 16,2016 and still no check! Liers is what they are. Putting us off is wrong.

Mandy was great. There was no pressure, she showed me exactly what I wanted and has been great with follow up. I wasn't excited about the finance representative. At one point, after taking the car off the lot, I was given the impression that there was a possibility that my financing might not go through unless I added my husband to the loan. I have been purchasing cars for 35 years and have never had something like this. Not even when my credit was in horrible condition. When I called to ask the reason for the concern I was given some story about my DTI being a problem and we needed more income to qualify. I know for a fact that was not the issue. My DTI, as I calculated it was less than 20%. When I called to ask for an explanation, I got no response. My husband did get a call to say we were approved after adding him. I don't feel I was dealt with honestly.

Bought my 2016 Crosstrek through Jason, found the car I wanted online, contacted the dealer through the website and promptly received a written quote which I found acceptable. Followed up with a visit to the dealer and after 3 hours doing the paperwork left my trade in and drove away in the new car. All in all very painless.

I ended up buying my Subie at Auto Nation and had a good experience. Jordan helped me and was patient and worked with me, explaining the ins and outs of buying a car. I would recommend Auto Nation.

We had a great experience buying my son's 1st car. Never felt pressured, Joshua Miller took his time to find us what we wanted and didn't try to up sell us. I never felt I was being "sold to", I felt he was trying to help us meet our goals which I appreciated. It was a great experience for my 16 yr old son to be a part of.

Dan P This is our fourth Subaru and we think it’s a great car and it was a great car buying experience. Even though we no longer live in Spokane, we decided to go back to a dealer we know and trust, AutoNation Subaru/Spokane. Brian Moreland, Chad Fairchild, Paul O’Rourke and Gail Swensen did a great job. They answered all our questions, took good care of us and gave us a very fair deal. All of them were patient, personable, and knowledgeable. Thanks guys.

BEST experience EVER buying a car. The Salesman Doug Fredericks was knowledgeable , easy to work with and made it a great experience for us. Doug went through the car from top to bottom to be sure we knew how everything worked and then called to check back with us later to see if we had any questions after having the car for a few days. We highly recommend AutoNation Subaru and the employees there who make it a great place to do business with. Daniel in finance was awesome too! Thank you.

I drove from Seattle just to buy the car I wanted from Autonation Subaru Spokane. I had the pleasure of working with James and he was was super helpful, knowledgeable, accommodating and even stayed after hours on a Sunday just to show me all the features in my new car. Hands down the best buying experience I have ever had. As for Autonation, no one west of the cascades would even touch their prices. The people I met were extremely friendly, and the buying process was quick, BS free, and nothing less than superb. I really cant thank them enough. To sum it up, I would highly recommend them and they have a customer for life.

Mike Libby great work, stayed after hours and they treated me good not like other dealers i experianced in town and got me into what I wanted and made it happen I would highly recommend going there and I definitely will be going back, it's a pleasure doing business with them

Joshua Miller was knowledgable, courteous, personable and helpful. I love my new Subaru! Thank you for helping me get exactly what I wanted!

I Recently ordered/leased a 2016 STI from Autonation Subaru in Spokane Valley. The staff was very helpful in showing me my options and Explaining the entire lease process. I was kept informed of when my car would arrive and my salesman Josh even came in on his day off to do all of the paperwork so that I could pick up my car. If you are looking to get a Subaru I highly recommend this dealership and you should ask for Josh Miller.

I recently bought a car from AutoNation Subaru. I dealt with three different salesmen (Keith, Jordan, and Joshua) over about a week of looking at cars and all three were terrific. Very friendly, helpful, and accommodating. The process was comfortable and low-pressure. The only negative was the finance guy at the end of the purchase. He was inexplicably rude and condescending to me and my wife. Kind of a lousy way to wrap up an otherwise positive experience. Anyway, I'm loving my new Subaru so far:)

I chose to buy my new 2016 Forester from Auto Nation Spokane Valley for several reasons. Primary was the excellent service I received from Patricia Hawley. As a "senior woman", I was very comfortable with Trish's approach and attentive service. She showed genuine interest in my needs and wants in a new vechicle. She also helped me get top dollar trade in for my "pristine, low mileage 2008 trade in". Trish has offered to give me follow up lessons on all the high tech "EyeSight" safety features. I plan to take advantage of this offer. In addition, Sales Manager, Gail Swenson is a huge asset for the agency. He is VERY personable and always had a positive message to relay. I recall him stating, "We want to take good care of you AFTER you buy our cars". He also encouraged me to bring my new car in frequently (any time, actually) for a free car wash. :-) I have dealt with another local Subaru dealership with no complaints, but Auto Nation just takes Customer Service to a higher level :-) Thank you Trish --- and you too, Gail :-)

Patricia, Jordan and Gale took great care of us. We love that they listen and helped us through finding the perfect car for us. Went in knowing I wanted a Subaru. Found an amazing Legacy LTD that met all our wants.

Sales representatives were very knowledgeable and helpful. Took the time to explain everything and then finance completed the paperwork really quick and thoroughly explained each document. A no hassle no pressure buying experience.

Doug Fredericks and the rest of the staff at AutoNation Subaru in Spokane were wonderful to work with. They were friendly and helpful, and they were great to work with at a distance (I live in Missoula). Thank you so much! I love my new Subaru.

Love the service! We will always buy our vehicles there.

I recently leased a new crosstrek with the help of Doug & Josh. They were so helpful. What a great team. This was by far the best experience I've had. The guys answered all my questions and went above just selling me a car. I appreciate their honesty and friendliness. I wish I could give them ten stars. Thanks autonation!!!

Mandy was very helpful in looking at foresters. She also let us have our dog join us in the dealership while handling paperwork. A day after our purchase we noticed a small ding in the door. we called and left a message to let them know. Between the message we left and the return call, our dog had a severe medical emergancy. When Mandy called to schedule for the repair I told her I couldn't come in right away because of my dog. Not only was she very understanding, but we received a very sweet handwritten card a few days later wishing our dog quick healing. Suburu is a dog friendly company and Mandy went above and beyond sending us such a thoughtful note. I would certainly recommend!

I just want to thank everyone for the great help I received while purchasing my Crosstrek. The staff was amazing, so friendly and appreciative of my business. I know if I need advice or help with anything they'll be there. Thank you so much for making this the best car buying experience so far.

Just over a week ago we purchased a 2015 Subaru Forester. The whole car shopping thing is not appealing to me, so I was able to ask for quotes via email and was contacted by Patricia Hawley with a quote. I informed her that we had been given a price quote from a dealer on the west side that was acceptable to us, but I would prefer to purchase here locally. AutoNation was able to meet the price and we were able to purchase here in Spokane. The whole process was not the least tense or un-nerving. Patricia was very good to work with and in the process we learned that she also sold my son a Subaru Outback in 2010. It was a good experience and I want to thank Patricia and all the staff at AutoNation Subaru. I am sure I will enjoy driving my Forester for many years. VER E. WALKER

Amanda was our sales person and she was awesome. Not only was she very knowledgeable about all of the cars, but she made car shopping an enjoyable occasion. We had a good time with her and our daughter enjoyed her so much that she is planning on getting her next car from her. Thank you so much Amanda. Carolyn

Started out on our auto purchase via emails - finished up at the dealership with Amanda Carstensen. Very nice dealership, great to work with, a fun experience buying a car instead of a hassle. You'll be very happy with Auto Nation and Amanda!

My experience started over two months ago, when I walked into the valley Subaru AutoNation office. There I met Doug who, in the span of those two months- did everything he could to find me the Subaru of my dreams. This man went above board and did no stop until he found me the car- with the price, the color, and all the bells and whistles I had asked for. I will go to Doug in the future and will direct anyone who asks me if I know of a place to buy a used Subaru. Thank you Doug!

Josh was an excellent representative for AutoNation. His positive attitude, along with his automobile knowledge, made our vehicle shopping easy. Not only was he patient with our decision making, but brought us water and easily answered all of our questions. The company is fortunate to have him as an employee. The reason that we selected four stars rather than five on the buying process is that we felt it took an exceptional amount of time to prepare the paperwork. If the process for that portion of completing a sale could be reduced, I'm sure that customers would appreciate it.

Recently purchased a 2015 Subaru XV Crosstrek from James Kaae. James was excellent to work with and the only one among several dealerships able to find exactly what I wanted, when I needed it. Drove in from Montana on short notice and James had everything ready to go. Would not hesitate to partner with James on our next Subaru.

Amanda was fantastic. She had a smile on her face through the whole process which helped ease the anxiety that comes with buying a car.She was patient, kind, and willing to find any car I wanted to test drive. She also helped me get the best deal I could get even if that meant less for her. I am not sure I would have felt comfortable making a purchase if not for her help. I would recommend her to any of my friends or family.

Auto Nation Subaru of Spokane was wonderful to work with. The entire team helped in the buying process and it went smoother than I was anticipating. Amanda the sales representative was amazing and such a joy to work with. Her positive energy and willingness to help me find the best car for me really sealed the deal. The managers were willing to negotiate deals with us and ended up selling the car to us for the price we (my partner and I) wanted. I ended up wanting to take off an extended warranty the day after my sale and they met me in the morning to redo the paper work. They were very fun and pleasant people to work with.

My experience with autonation was perfect!! This was my first time buying a newer car, and the whole experience went very smooth, and a lot better than i could hope for. I never felt pressured, everybody was very kind and made me feel comfortable. A HUGE thank you to George for making my first time non-stressful. He took very good care of me. Walked me through every step, was polite and kind. Found me the perfect car! I will continue to give them my business. Make sure you ask for George!!!

Justin Johnson is the best! I showed up on the lot looking for a used vehicle. Justin listened to what I wanted. He made sure that he asked me colors, options, and most importantly-what kind of vehicle I was interested in. We joked, we laughed, he made the experience fun and not stressful. Car buying is usually such a drag, sales associates are so blah, and the finance guy is always a bore. Between Justin my sales guy, and Mike my finance guy.. I could not ask for a better team. Thank you again Justin Johnson, and Mike for all your laughter and excitement.

All around great customer service. They are not pushy and they take your business seriously. They are professional and I would recommend using them for your next car purchase. I worked with Chad Fairchild, he was very attentive and eager to help me find exactly what i was looking for in a car. Ask for him!

Josh Miller has been the best Sales man hands down for Autonation in my opinion. I have been with Autonation for years and Josh has supplied the best service!! He cares for his customers even when the car you buy comes off the lot! i also referred a friend to Josh and my friend happened to buy a new vehicle as well! Thanks josh/ Autonation Team!

almost a 3 hour oil change because they put regular oil in my car that has been synthetic since I started going to them

If you are looking to buy a newer Subaru, look no further! I went in there looking to buy a newer WRX and thought I would give AutoNation a try because of all the positive reviews I read about them. They definitely did not disappoint! Ask for Josh or George and they will hook you up! I have been around the car business enough to know what the salesman pitch is all about. I just went in there and told them straight up what my numbers were and they did their best to work around it. I will definitely be bringing my business back there again!

Josh was very professional and made the entire process a very positive experience. He made sure that I was fully informed about the vehicle and that he would be there in the future if I had any questions or concerns. I would definetly recommemend him as a a salesman for others. I was super impressed with the quality of the other staff members and the very classy facility! Great experience! Josh is a top notch salesperson!

My wife and I recently bought a 2013 certified pre-owned Subaru Outback from salesman Doug Fredericks at AutoNation Subaru in Spokane Valley. Doug is retired military, knowledgeable about the technical aspects of the cars he sells, and is an all-around great guy! He also has some great stories. My wife and I will return to see Doug when we buy our next car. Very satisfied customers!

My wife and I recently bought a 2013 certified pre-owned Subaru Outback from salesman Doug Fredericks at AutoNation Subaru in Spokane Valley. Doug is retired military, knowledgeable about the technical aspects of the cars he sells, and is an all-around great guy! He also has some great stories. My wife and I will return to see Doug when we buy our next car. Very satisfied customers!

An overall wonderful experience! Joshua Miller was a wonderful saleman. He showed me all the options the were right for my needs. My husband and I will definitely be back and absolutely love our new car!

I saved money and got exactly what I wanted with autonation subaru Spokane. It beat any price in Montana and was totally worth the drive. I would highly recommend it.

George and Gail were great. They really bent over backwards to help me. They were very knowledgeable and professional. They were always available if I had questions. I live in Western Washington and could not come to Spokane to pick up the car so they drove the car to me and picked up my trade in. Buying a car from Auto Nation Subaru Spokane was an easy and stress free experience. I would recommend them to anyone who is looking to buy a Subaru!

contacted several dealers in our state as well as in the entire Northwest. James Kaae at AutoNation Subaru was excellent in his dealings with us from the first minute, not only locating the exact vehicle we were looking for (400 miles away), but offering us by far the best delivered price and delivery date. He arranged for the vehicle to be transported, and then drove 200 miles to our home that evening to deliver the vehicle and pick up our trade-in. He offered us the best trade in price for our vehicle sight unseen after he had reviewed our information. He spent two hours explaining every detail about our new car, and did not leave for his 200 mile drive home until 10 PM. Our local dealer's net price difference offer was over $3000, and told us the car could not be delivered for 12 weeks! Our experience with James and Automation Subaru was outstanding! Five out of Five Stars. R. Holle MD Missoula, MT

Thanks AutoNation for your well wishes for us! I just can't tell you enough how wonderful Mandy Carstensen was with us! We are HUGELY satisfied and happy with the service, information, and just plain representation Mandy Carstensen provided to us in doing business with Suburu!!!! Great kudos to you for hiring such a delightful and knowledgeable person to be a front face person to the public!!! We enjoyed doing business with you all!!! Thanks again!!!

This is the first car buying experience I can honestly say was fun. The staff was very nice and accommodating, our Sales Rep Keith Moors was awesome and made our experience fun and relaxed. He had the answer's to all our question's as did our finance guy Mike. We were treated with respect, they made sure we understood everything and had no questions and Yes Keith is the Guru of Subaru. I would most definitely recommend AutoNation Subaru Spokane Valley for a positive car buying experience.

Had an amazing experience at Auto Nation! The staff was helpful and answered any of my questions. Love that they offer "pit stops" at any auto nation location, where they top off fluids in the car major piece of mind to know if Im home or on the road they are available to help.

Tricia Hawley at Autonation in Spokane Valley was awesome to work with. Upfront about all costs and made the car buying experience (2015 Outback) the best I've ever had. Internet sales for me is the only way to go. Highly recommended.

A little nervous I came in with my Brother after errands and our trip back from our Oregon bro vacation. I did not think with my income I could upgrade from my 1995 Buick Lesabre with under 120K. To what I have now. But, I ended up with a 2007 Subaru Forester with only 75,212 on the odometer at the time. 598 miles later, no major issues just a broken washer fluid resivor. And with this different vehicle in my household, many new things are starting to happen. It took many hours but I beleive it was worth it. The Subie has earned it's parking space and proved it via fuel use for all the driving I have done.

I loved the entire experience! Great staff, great selection. They will get you any car that you want even if they don't currently have it on their lot, quickly too. They sell multiple brands so they don't try and convince you to buy only what they have on one lot. So attentive to my needs and made sure I left with the perfect car for me! I would recommend anyone in the market for a car to go to AutoNation Subaru!!

Doug Fredericks was my sales person. He did an amazing job, was helpful, answered all my questions as they arose. I love that Auto Nation provides "pit stops", topping off of fluids for life. Will recommend Auto Nation to everyone I know looking for new or used cars. They worked well with the budget I had. Appreciate all that they did for me.

Doug Fredericks was my sales person. He was so helpful. Answered all my questions that came up and if he wasn't sure on the correct answer he would find out or let us know the right person at ask. We met so many of the different managers and I was reassuring. I love that Auto Nation provides "pit stops" where I can pull into any Auto Nation and they will check the fluids on my car. I will let everyone I know that is new or used car shopping to make their first stop at Auto Nation. Absolutely pleased with my experience!

Had a great purchasing experience. Helpful, professional. Will suggest to everyone I know that is car shopping to make their first stop at Auto Nation. No dissapointments. Love the idea of the "pit stops" that they provide!

Buying a car can be stressful--it's so much of an investment and there are so many great cars to choose from! The Autonation Subaru shop in the Spokane Valley did a great job giving me information and being patient with me; they presented me with many choices, and they made sure to answer all of my questions. Josh MIller was especially great to work with--I hope that his boss gives him a raise!

Josh Miller was great to work with, he made the whole process of trading in my forester for a crosstrek very easy. He was very knowledgeable about Subaru's and was excited to share that with me! In my past experience when you get to the part of dealing with the finance guy things get ugly, this time it was a breeze Shawn Duncan was amazing and it was painless!!! A big thank you all!! Love the new car and will always come back to AutoNation!

I stopped into the Subaru dealership to look at the new Legacys. My salesman Keith Moors was awesome to work with and very knowledgeable on all the cars on the lot. Keith answered all my questions and was very patient! The dealership was also very clean and everyone was so friendly and great to work with. Best car buying experience I have ever had! Also, the Subaru Legacy is by far my favorite car I have ever owned! It rides great and the gas mileage I am getting is insane!!!

The selection of vehicles and knowledge of the staff was phenomenal. By far the best customer service around. I would highly recommend Auto Nation Subaru Spokane. Ask for Doug and he will set you up with the perfect car.

Salesman George Copelin worked extremely hard to make the sale possible. Even coming in on his day off to ensure that everything went as smooth as possible on the day I picked up the car. Great dealership and great people.

Josh and the crew take good care of me. I love my new STI!

My husband and I stopped at AutoNation because we were shopping around and had time to spare in between appointments. We told Josh what we were looking for in a used vehicle, the must haves and what not and he said he had just the vehicle - a Subaru Tribeca, that it hadn't been on the lot long. He took us for a test drive and so we started the paperwork, we had to leave for my next appointment but came back afterwards. We ran into a glitch where my trade-in was showing up as a total loss but Justin helped us out with that; working with our insurance company. Overall they were able to get us into the Subaru Tribeca without a whole lot of hassle, Josh was great help and even brought our vehicle out to us since we couldn't take it that day due to it needing the safety inspection, but they let us use a loaner which was awesome - it was a Subaru Forrester. If I were looking for a smaller AWD that Forrester would have been a dream, 25mpg! can't beat that! Anyway Josh drove our Tribeca out to us and we swapped vehicles and I really like my Tribeca, it has a smooth ride and the overall experience with AutoNation Surbaru was great and I would recommend family and friends to go there....they know how to take care of you without being really pushy.

I was looking online for a new Forrester and put some email out there trying to find a good deal and I got a great price email back to me very quikly and it was $1,100 cheap than anything I had seen. I still was skeptical that the price they gave me was the best so I continued to shop around and no one could come close. I went to the dealership and met with Duane Montague and he was the best thing that could've happen. He made my wife and I feel that we had a choice we were able to assk a ton oof question and he was very knowledgable. My wife and I second guess ourselves over and over. Duane never pressured us he just gave us tools to make a decision that was good for us. We also dealt with Daniel in finance he really seemed he was there to help us. He gave us many options and great rates. We ended up getting a couple plans because we were in a rush we had our 3 month old with us. We went home and changed our mind on what we wanted a refund for two of the plans. Daniel was all ready for us when we came in and had a great attitude he really capped our great experience helping us get exactly what we wanted without pressuring us even though it took money away from him. Go Cougs!

Time for a new Subaru so we looked up Auto Nation online to see what they had to offer. Their selection was great so we went down and met Joshua Miller who was very helpful and found the perfect car for us at a good price. I absolutely hate to go through the hours of haggling and paperwork but our experience was awesome and straight forward. We agreed on a price and had the paperwork done quickly. Everybody we met was very nice including the mechanic we talked to and John who had the car spotless and full of gas for us. This was the best, least stressful car buying experience we have ever had and I would buy another vehicle from them and refer all of my friends and family to them.

I was very pleased with the service at Autonation Subaru. I was assisted by Keith Moors and he knew exactly what I was looking for and convinced me that a 2015 Subaru Legacy was a perfect car and I LOVE IT!! He told me every single detail I needed to know about that car and was very patient. My experience was fantastic! Thank you Keith!

Came in looking for new 2015 Subaru Outback. Our salesman Jordan Lollis was quick to point out 3 that had just came off the truck and needed to be checked in. Not only did they get the Outback ready for us in a very short amount of time, but the time we waited was filled with going over our new Outback. So, when we were done with signing the paperwork we were ready to go. Great experience would go back again.

The Spokane Valley AutoNation Subaru was fantastic and Doug Fredericks helped me over multiple visits in learning about the various Subaru models, finding the right car for me (Forester) and at the right price. I purchased the car for my retirement (with Spokane's activities and snow in mind) and four of my children helped me in the process with three of them actually coming into the dealership and meeting with Doug. Doug and the dealership also helped me after the sale with understanding the features of my new car. I highly recommend this dealership and working with Doug Fredericks.

We have had many rough car purchases throughout the years.....but Amanda Carstensen was a new experience for us. I didn't know which vehicle brand at first but working with Mandy was a For Sure thing. Her genuine desire to do the best she could for us was amazing. And she could even show each vehicle in details that she knew mattered to us. She and Auto Nation will be our referrals for anyone wanting a new car from now on! Much gratitude as I now drive my favorite vehicle in my life!!!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with - giving me patient and personal consideration to the details I wanted in my Subaru, staying late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation and would recommend it to anyone!

Not only did the folks at Auto Nation give me a great deal on a beautiful new jasmine green Subaru Forester, they also towed in my disabled Lexus from the side of the Palouse Hwy where it was stranded during a late afternoon massive wind and rainstorm. They turned a really unfortunate day for me into a day I will remember as one of the better stories in my life. Patricia Hawley was really great to work with, extremely knowledgeable about all the details of the cars, stayed late past closing to accommodate my purchase, patiently trained me in the new technology of the Touring model, and has followed up to see how we are doing as a new team of car and driver. I have only good things to say about Auto Nation, and Patricia in particular, and would recommend it to anyone!

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

I have had the experience of purchasing several new cars but none could compare to my recent purchase at Auto Nation Subaru working with sales rep Mike Libby. It was exceptional! He is knowledgeable, courteous and pays close attention to every detail making sure you get just the car you want Beyond the sale Mike has been proactive checking in to see how things are going and answering all my questions. He has even takes calls at home on his days off. This is my second Subaru and I wouldn't drive anything else on the icy snowy roads in the pacific northwest. (plus it's fun to drive)

Doug provided excellent service! I highly recommend purchasing a vehicle from Doug Fredericks. You will not be disappointed. He will answer all your questions. He is not a pushy salesman and works hard to make sure the customer gets what they want!

I BOUGHT A 2013 WRX THROUGH JUSTIN JOHNSON. GREAT SALES PERSON. MOVE HIM OVER TO SUBARU AND I WILL SEND MORE CUSTOMERS HIS WAY. HE SOLD ME MY DREAM CAR. THANKS AGAIN.

Great experience! Our sales guy Justin Johnson was amazing. He took extra time with me to make sure I found the car I reallylikes. I would highly recommend him to anybody looking to buy a vehicle.

I couldn't be happier with the service I received from Doug Fredericks. I highly recommend asking for Doug if you choose to buy car from AutoNation Subaru. He will answer all your questions in detail and honor all commitments. I am very happy with my new 2015 Subaru Impreza! Thank you Doug and AutoNation for making buying a car, hassle free and enjoyable!

After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!

I just bought a brand new 2015 Subaru Impreza sedan from Doug Fredericks! This was my first experience buying a car from a dealership and I was absolutely blown away by the customer service from Doug. I am a very detail oriented person and had asked Doug endless questions! He was more than happy answer every single question I had asked. If he didn't know the answer he did his research and responded in a timely manner. I had the best exerience with AutoNation and Doug Fredericks. If you want all your questions answered and great service, I highly recommend buying a Subaru from Doug Fredericks.

After several other dealers told me there was no chance of finding me a White 2015 WRX & that I needed to broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. The customer service I received was amazing. Within minutes of sitting down with him he found me the exact vehicle I was looking for, and with extra accessories. Mike made the entire purchasing experience easy & kept in constant communication with me as I was waiting for my car to arrive. He even spent his off-time trying to coordinate transportation to get my car here before scheduled. When my new car did arrive he came in on his day off to make sure everything was ready & perfect for me so I didn't have to wait any longer. From start to finish it was a great experience. I would recommend Mike Libby to anyone looking for a new or used vehicle at Autonation.

The salesman, Josh, was fantastic. Not too pushy yet excited for me. I love the car too!

Buying a car there was great, but don't get your oil changed there unless you want to wait 2 hours. I had also waxed and polished my car the day before and they decided to wash it without asking me. I spent 2 hours detailing it, for it to just go right out the window.

This is my 11th Subaru, and I don't think you can buy a better vehicle. Autonation in Spokane Valley, Washington really makes it easy to purchase a new vehicle. Keith Moors, is an exceptional and experienced sales person. Never in a rush and takes time to explain all the new technology. He had sold me Subarus for over 20 years! I have sent a lot of friends to him, and never did one of them have anything to say negative about Keith. He takes the time needed to make you comfortable. The dealership has a wonderful relaxed atmosphere to make such an important purchase. You can't beat Subaru for safety, reliability, and they hold their value. Unbelievable in the snow. The last few years, I have commented to my wife about how easy it is to drive a Subaru while driving, and she agrees. I already have another on order! I would definitely recommend this dealership and Keith Moors. In fact, I have several times already.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru! Patricia Hawley was our sales rep and she did great. Only "downside" was it was a long test drive, which isn't too bad.

Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru!

Almost two years ago I bought a Subaru Forester from AutoNation Subaru of Spokane, with the help of salesman Paul O'Rourke. I really enjoyed the selection process while working with Paul, and had total confidence that the decision was Perfect for my needs and wants. The Service Dept has been pleasant to work with, and all service professionally done. Recently I inadvertently changed the information and format of the display screen; and giving up trying to reset it, called Paul. As always, he was quick to respond, and efficiently guided me through the process. Such a simple gesture means so much when it is done with the genuine caring professional attitude that Paul and the rest of the staff always demonstrate.

I have had my Forester for almost two years, and am totally pleased with the car. Recently I messed up the display screen, and couldn't get back to the preferred format and information. I called my salesman, Paul O'Rourke, at AutoNation Subaru on E Sprague in Spokane, WA. Paul was quick to call me back, reviewed the situation, and then helped me through the process: to make the necessary changes and selections. I told him he had made my day! I have been very pleased with the service department, and all of my contacts with the staff. Paul originally assisted me in making sure I chose the 'Right' model with just the perfect combination of features and upgrades. It is always an enjoyable process working with Paul. I gave 4 stars instead of 5 for the Buying Process, not because of any problems, but just because it still requires all of the steps and paperwork. Paul follows through on everything he says, and always does the extra. This is the 11th Subaru we have owned, and working with Paul, we will confidently continue to repeat the process as necessary!

We just purchased a 2015 Outback Premium. It was nice to be able to shop online in that we live out of town and we knew exactly what we wanted. The ability to get real price quotes was great. We especially appreciated Patricia Hawley’s quick responses to our many emails. We also appreciated the fact that our Auto Nation dealer includes the first two oil changes free and free lifetime car washes. We liked the trade-in deal they gave us for our faithful old 2000 Outback that we had purchased new 15 years ago. Subarus are great cars and Auto Nation Spokane Valley is a great place to do business!

I was a bit nervous about going into the dealership as a single female due to the horror stories I have heard from others, but I can honestly say I could not have asked for a better experience! Mike was so professional, helpful, and made the process comfortable and actually fun! Everyone I encountered at the dealership was extremely friendly and made me feel welcome! Highly recommend!

I've driven my Forester for 12 years and put over 200,000 miles on it. It was time to get a new one and I settled on a white Outback. But finding a 6 speed with low miles and certification involved quite a search. I found one at AutoNation in Spokane and began corresponding with Paul O'Rourke who responded immediately and consistently throughout the week leading up to my flying to Spokane to view and test drive the car. The entire process was easy, professional and all of the staff was a pleasure to deal with. They are just as helpful even now that I've purchased and driven the car back to Seattle, because I misplaced some of the paperwork. Kudus for continuing my very positive and ongoing relationship with Subaru dealerships.

I tracked down a white 6speed Outback at AutoNation in Spokane. I started discussing the logistics with Paul O'Rourke of the Subaru portion of AutoNation, because I had to fly from Seattle to Spokane to view the car and test drive it before buying it. Everyone, from Paul to Daniel to Tanya treated me courteously and professionally. I drove the car back to Seattle and lost some paperwork, but everybody was helpful and responsive to my frazzled search for the temporary title. And Paul is sending the replacement in the mail. This is my 2nd Subaru in 12 years and the experience is consistently pleasant from the sales department to the service department and the staff in general. If I get 12 years out of this Subaru like my 2003 Forester, I will be a happy camper.

Wife and i were looking for a very specific Subaru Tribeca. our sales person was Chad. he was very helpful, not pushy on any level and seemed only legitimately interested in finding the Tribeca my wife was after. Turns out they had one! overall, the whole staff was super friendly and helpful.

wife and i were looking for a Tribeca. Chad was our sales person, he was very friendly and wasnt pushy on any level. found the car we liked and are very satisfied with our purchase! overall, the environment was very laid back and we had alot of fun. the rest of the staff were helpful and friendly!

Single mom shopping for a new/reliable car? Scary! Turns out, there was nothing to be scared of. Doug was my sales person. I can't rave enough on how comfortable I felt during the entire process. He was very knowledgeable about the capabilities and features of the Crosstrek I was looking at. He tried everything he could to make sure I didn't feel pressured in any way and that he wanted me to get the best fit for my budget and lifestyle. I will admit I went in with my guard up and ready to try to be tough so I wouldn't get 'screwed' haha that wasn't necessary at all!! Honestly a great experience and I highly recommend this dealership and especially Doug ; ) I returned to purchase the car a day later and Doug helped me transfer my personal belongings into my 'new' car and explained all the features to me. A few days later, I couldn't figure out the bluetooth and called the dealership. Doug wasn't there but another gentleman called me back from his cell phone as we went and sat in a crosstrek in the lot to walk me through the exact steps on how to fix it. Just recently went in for my free carwash, it was so busy, Doug ended up cleaning my car himself!? wow i had no idea, thats going above and beyond!!!

My Salesman Chad was great! Along with everybody else, very friendly, highly recommend!

Mandy was amazing! She found me a car exactly what i was looking for and made it a easy process. I love my new subaru.

I contacted Tricia on the internet when I was looking for my Impreza. She gave me all the information I needed and responded to all my questions quickly. The staff are professional and friendly - the made the process of leasing my car fun!

We experienced professionalism at AutoNation Subaru (and sister AutoNation stores for Honda & Toyota & Acura). We consistently felt comfortable and as if they truly wanted to help us find the vehicle that would suit our needs. We had many available options and many decisions to make as this car purchase came a little sooner than we originally planned. Though we visited 4 times before purchasing a vehicle, we were treated with respect, patient understanding and excellent answers to our questions. We chose the Subaru Forester for its cutting edge safety technology (EyeSight, auto cruise adjustment, lane change warning, back-up camera, etc.) and because it fits my 6'5" husband and my short upper body needs. They offered us a fair Costco member price from the start (though we did do our homework and shop around to bring them down farther :-) You can find Chad Fairchild at Autonation Subaru in the Spokane Valley and he was THE BEST - educated, comfortably friendly, and genuine. FYI - one salesperson can show you vehicles at ALL of the Autonation dealerships so you can stick with someone you like while shopping Subaru/Honda/Toyota/Acura. Our experience was pleasant because we did not have to 'fend off' pushy people, nor did I have to deal with the typical insults offered to women shoppers. Thank you AutoNation for your patience and helpfulness.

We experienced professionalism at AutoNation Subaru (and sister AutoNation stores for Honda & Toyota & Acura). We consistently felt comfortable and as if they truly wanted to help us find the vehicle that would suit our needs. We had many available options and many decisions to make as this car purchase came a little sooner than we originally planned. Though we visited 4 times before purchasing a vehicle, we were treated with respect, patient understanding and excellent answers to our questions. We chose the Subaru Forester for its cutting edge safety technology (EyeSight, auto cruise adjustment, lane change warning, back-up camera, etc.) and because it fits my 6'5" husband and my short upper body needs. They offered us a fair Costco member price from the start (though we did shop around to bring them down farther :-) You can find Chad Fairchild at Autonation Subaru in the Spokane Valley and he was THE BEST - educated, comfortably friendly, and genuine.

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Paul O'Rourke Bought our first Suburu from Paul O'Rourke ...looking at a new one. Paul even brought a new car to our home for us to test drive. Great customer service !

I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice…which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP…and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.

Great selection! We already had an idea of what we wanted and were happy to see several within our price range. Our salesperson was super nice and helpful-glad to answer even our silliest questions.

Just purchased my car from Douglas Frederick's. Great people to work with and very professional

Keith Moors has been our personal sales professional since 2000. We have purchased 5 Subaru vehicles from him with total satisfaction. Sales, Service and reception personel have always been professional and extremely helpful. High praise for Management and Staff. Well done.

I had been researching my next car for about a month and decided to switch “brands” and buy a Subaru for the first time. This had a lot to do with our research on the Subaru company and the fact that three of their models made it into Consumer Report’s Top Ten Car Picks for 2015. Our visit to AutoNation Subaru was not to buy but rather to continue the research by exploring the vehicle “close-up.” Duane Montague was our sales rep, and he treated me exactly as I like to be treated: with professionalism and respect. He asked questions about our needs, opinions, and experiences and provided us with relevant information. He gave us financial information about the Forester we were looking at as well as trade-in information. We simply liked the car and the numbers so much we decided to buy then and there. Four days later, I am very pleased we did!!

Love our new Subaru Outback 3.6R. Everything works great; engine is so smooth and quiet I can't tell if it is running; Really great Salesman (Keith Moors) at AutoNation Subaru in Spokane. Got a great car at a great price. Couldn't be happier.

We love our new Subaru Outback 3.6R. No problems or complaints after 4 months of ownership. The car does it all... lots of room. Great visibility. extremely smooth engine..(can't tell if it is running or not). I was not sure about the CVT transmission but now that we have had the Outback for some time I think the CVT is smoother and much better that other automatic transmissions. Love the 6 cylinder engine... very powerful and very smooth. The seat memory buttons for my life and me are our favorite feature along with the keyless entry and the programmable lift gate. Very happy. Our salesman Kieth was very helpful and we would buy from him in the future for sure. He made the purchase very easy and we got a very good price. No pressure and no problems.

I bought a Subaru legacy recently and had a very good experience, the salesman Chad was very helpful and easy to work with. He was very friendly and knowledgeable. Overall a great experience and I highly recommend auto nation Subaru.

Just purchased a new Subaru from Paul O'Rourke. It was a great experience. He was incredibly knowledgeable about all the cars and made everything as easy as possible. He also is a great guy. If you are looking to get a new car this is the place to go.

We purchased a 2015 Subaru Forester from AutoNation Subaru in Spokane. Salesman Doug Fredericks was fantastic to work with. His product knowledge, low pressure demeanor and willingness to "stay the course" made for a great buying experience. We highly recommend Doug and AutoNation if you are shopping for a new car!

My fiancé and I spent two days with auto nation Subaru looking for our perfect forester and we found it! We went through Doug F. and I can't say better things about him. When taking us on test drives he took the time to take us through parking lots to really check out the turning range and then up and down difficult hills to test out how well it handles in an off road situation. We couldn't appreciate his service more as well as the auto nation team.

Our salesman was amazing! Mike Libby worked with my wife for months trying to find her the perfect car. She had a Legacy and wanted a new one. She had an appointment for an oil change and it happened to be Mike's day off. He still came in at 9:30 to talk about cars with her and they found "the one". She made a comment about wanting a truck for me after they picked her car and he found "the one" for me (according to the wife) in a matter of minutes. Apparently the two of them have great taste. I didn't get off work til 4 so we showed up at 4:30, I test drove the truck and was hooked. Everything was so smooth and just great dealing with Mike. Shout out to Daniel, too. He should have been out at 5:30, but thanks to the two vehicles we purchased he stayed until 7:30 with us signing everything. The whole experience was great. My wife is a loam officer at a local credit union, so usually she gets irritated with dealerships that don't ever pay attention to her and forget where she works, these guys were so impressive, they didn't discredit her because she was a girl and "didn't know anything". I could go on for hours about how great the whole team is there, so I will stop now l!

First-the new building is AMAZING! But the real reason for my review: Mike Libby. He was working with me for months to find me the right car. Finally, he thought we were ready. I happened to have an oil change appointment there on Tuesday (which is also fantastic! Ricky is the best!) and I let Mike know I'd be in. He let me know it was his day off and he had some things he had to do but asked me to nail down a time. As much as I protested to him coming in on his day off, he assured me he was okay with it, and really, I wanted my new car! I came in, we worked out all the particulars and then it was a waiting until the hubby was off work game. I wanted him on my car and he had to sign off on the paperwork for the old one. I asked Mike if he had any trucks and within minutes he found the perfect truck for my husband. The hubs didn't believe me, but when we came back at 4:30 he was sold. Mike made it all seamless. There was no back and forth on the price of the vehicles, I said what I wanted and got it. It was such a phenomenal experience, and always is. We walked out with two vehicles and I don't think either of us could be any happier...well, maybe if I'd talked them in to a free window tint or something!!

These guys are awesome! Mike Libby is great! He was so helpful and did way more than we expected him to do. He would not give up until he got us the best rate and got our payment way lower than we could have hoped for. We had been to 3 other dealerships and all the salesman didn't want to give us the time of day. They said the negative equity on our trade in was too much and they couldn't (or should I say wouldn't) help us. But Mike wanted to help us get into a good vehicle and wouldn't stop until he did just that. Now we have a vehicle we want and one that will last for years! So thank you Mike and every one else that helped get us in to our great car. We will be recommending you guys to everyone we know! We would gladly drive the 3 hours to buy a car from you again! Thanks so much for being awesome!

First class all the way! I just bought a new car from them and have to share how pleased I am. Customer service is their #1GOAL and they have met it.

I never write reviews. If I like a company I usually do word of mouth to my friends. However this is one time where I feel like a review is well earned. November 2014 I was looking for a car. I was in no rush to buy one, and therefor was being incredibly particular about the type of car I wanted. I went to another Subaru dealership in the area and was insulted by the amount they offered me to trade in my old Subaru. So I went to AutoNation Subaru and asked them what they would offer me as a trade in. Wow!!! I never expected the number they offered, it was more than 25 times the amount the other place offered. Now as I said I was in no rush to buy a car, but they said that they would continue to offer me the same trade in on my car even if it took a month to find the car I wanted. I worked with Jordan who showed me a few cars and talked to me about what I was looking for in my new car. He quickly recognized that he was showing me cars that were out of my price range, and instead of continuing to push a more expensive vehicle on me he started to look for one in my price range and with the specs that I wanted. Talk about a needle in a haystack. This was on a Tuesday and they did not have what I was looking for. I came in later that week on Sunday to see what the trade ins were they got over the weekend, but still they did not have what I was looking for. Jordan was not in that day, but another sales associate tried to help. Sadly I was dismayed when this sales rep tried selling me any vehicle he could find in my price point, even though I said multiple times that I was looking for a Subaru. Next day, I get a call from Jordan's sales manger who reviewed what I wanted. Subaru, newer, manual, $20,000 or less. Yes it is a needle in the haystack. Well between this manager and Jordan they found me exactly the car I was looking for in Oregon. The manual option was a rare find as it was close to the end of the year and the inventories were low. It sounded like the Oregon dealership were being pains though about trading cars, yet Jordan and his manager pulled through. It took about another week to get the car to Spokane, but like I said I was in no rush. I was simply amazed that I could buy a car where the sales associates would jump through hoops for me instead of trying to just force me to buy something I did not want!! Yes, I passed my experience through word of mouth, but believe that the people I worked with also deserve word of internet. Thanks for the positive experience!!!

Ethan Berke made my first car buying experience a breeze! I immediately felt welcomed, staff very insightful, and I did not feel pressure to buy. Worked with me to get the very best deal, and on a budget I can afford. I highly recommend Auto Nation Suburu for your next car purchase. I now know where to go for any future car purchases. Thank you, I heart my 2014 suburu legacy!

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!

BIG Thanks for all the amazing service and information from Ethan Berk. This guy knows his stuff and we are VERY happy with our experience and new Subaru. I will be send all my family & friends there to see Ethan for their next car. Really appreciate it!